--- title: "Chloe Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chloe Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/155386/Chloe/" page_type: "product" language: "en" --- # Chloe Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Chloe ## What is Chloe? \*We are not a Helpdesk or CRM platform. We are an add-on to make those platforms smarter. Chloe is an Artificial Intelligence system that automates customer service and sales by answering customer inquiries and taking actions on requests. She automatically identifies policies and actions to guide her behavior from the initial training set and has the ability to learn from new experiences that will enable her to become smarter over time. ## What is Chloe used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chloe?[Manage this product listing](https://www.g2.com/products/chloe/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chloe 0.0 VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $50 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (18,145) Value For Money 0.0 (0) Value For Money 4.0 (12,831) Customer Service 0.0 (0) Customer Service 4.1 (14,063) ## Chloe alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Chloe Overview ### What company size and specific industries is Chloe built for? Chloe is designed for Spanish- and English-speaking companies with high customer volume, especially call center departments, financial services firms, cable and satellite providers, e-tailers, retailers, and businesses running mobile websites. It fits organizations that need to manage frequent customer interactions across these service-heavy industries. Features and Usability ### What are the key features of Chloe? Chloe offers CRM for managing customer records, plus support ticket management, queue management, and alerts/escalation for service workflows. It also includes appointment management and knowledge base management to organize scheduling and reference content within customer support and relationship tracking processes. Getting Started and Support ### What training and onboarding options does Chloe offer? Chloe provides in person training, webinars, and documentation to support team onboarding. In person sessions allow direct instruction, webinars support remote group learning, and documentation offers written material for self-paced reference and step-by-step review of product features and processes. ## Features AI summary Based on 5,357 Customer Service reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Chloe includes **Support Ticket Management**. However, it does not offer **Call Center Management** or **Multi-Channel Communication**. With **Support Ticket Management**, teams can organize incoming customer issues, track resolution progress, and maintain clearer records of every interaction, helping businesses respond more consistently and manage support workloads more effectively. Alerts/Escalation System alerts about the need to escalate an issue or request CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Support Ticket Management Allow customers/users to submit support queries and service requests Chloe 5 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Support Ticket Management: Allow customers/users to submit support queries and service requests --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $50.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.