# Chloe Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chloe Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/155386/Chloe --- # Chloe Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Chloe ## What is Chloe? \*We are not a Helpdesk or CRM platform. We are an add-on to make those platforms smarter. Chloe is an Artificial Intelligence system that automates customer service and sales by answering customer inquiries and taking actions on requests. She automatically identifies policies and actions to guide her behavior from the initial training set and has the ability to learn from new experiences that will enable her to become smarter over time. ## What is Chloe used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chloe?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sundown.ai/home/&name=Chloe) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chloe 0.0 VS. [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $50 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (18,125) Value For Money 0.0 (0) Value For Money 4.0 (12,812) Customer Service 0.0 (0) Customer Service 4.1 (14,043) ## Chloe alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Chloe Overview ### What company size and specific industries is Chloe built for? Chloe is designed for Spanish- and English-speaking companies with high customer volumes, especially call center departments in financial services, cable and satellite providers, e-tailers, retailers, and businesses with mobile websites. It fits organizations that need support across these customer-facing, service-heavy sectors. Features and Usability ### What are the key features of Chloe? Chloe offers CRM for managing customer records and interactions, plus support ticket management for tracking and resolving cases. It also includes appointment management, knowledge base management, queue management, and alerts/escalation for handling service requests and routing support work. Getting Started and Support ### What training and onboarding options does Chloe offer? Chloe provides in person training, webinars, and documentation to help teams get started. In person training supports guided setup and direct instruction, webinars offer live online learning sessions, and documentation gives written reference material for self-paced review and support during setup and ongoing use. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Support Ticket Management Allow customers/users to submit support queries and service requests Chloe 5 features System alerts about the need to escalate an issue or request Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Monitor wait time and abandonment for incoming requests that have not been routed Allow customers/users to submit support queries and service requests Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $50.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.