Who Uses This Software?

ServiceM8 is for electrical, plumbing, landscaping, IT, cleaning, HVAC, pest control, locksmith, real estate, security, solar, property services and appliance repair industries.


Average Ratings

228 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.50/month
    See pricing details
  • Pricing Details
    50c per job with 20 free jobs per month.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ServiceM8
  • www.servicem8.com
  • Founded 2009
  • Australia

About ServiceM8

ServiceM8 is for small service businesses with less than 30 staff. Powerful management of estimates, scheduling, invoicing, maintenance schedules, safety reports, customers & much more. Cut admin time dramatically by sending invoices directly into Quickbooks Online or Xero. ServiceM8 is simple to use, quick to get started and we have a free trial, so why not give it a go today?


ServiceM8 Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

ServiceM8 Reviews Recently Reviewed!

ServiceM8 has given me more time back in my day

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tight interaction with Apple ios means that it consistently works. A major release each year with really useful new function / features. A responsive support team that answers questions / issues in a timely manner

Cons: The browser accessible app has more functions than the ipad / iphone app which means that you still need to sit infront of a laptop sometimes. Not integrated with my accounts software package Clearbooks .

Good so far

Jul 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Logging all photos and emails files etc on the job card. Being able to access anywhere as it is in device

Cons: Unable to order goods and go straight to job, you have to think what you have ordered when doing invoice

Overall: All paperwork to do with job on line and in one place

Support from ServiceM8

Jul 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, looks professional, reduces paper for whole company. Had a few questions about forms, checklists, invoices and custom roles. Drew and the team were excellent in supporting me.

Cons: Only thing is that the texts come from service mate but this can be changed if you upgrade. Other than that it's great

Overall: Saves time when get back to office as paperwork done on site

Mobile app is superb but would like more flexibility and job management features.

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The mobile app is great. Love that I can customize things as much as possible. We have had to create workarounds for their limitations.

Cons: Their back end reporting is pretty much terrible. Reports, tracking commissions, tracking jobs after tech work is complete. Only one option for CC payments and that's stripe.

Overall: Ease of field service

This App is awesome, really great features. I love the Map, where it guides me , notifies customer !

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: has a lot add on features that you would pay for, but thats fine with me, I want top grade for my Business, my customers deserve it !

Overall: map features and notifications, and that it can sync to all devices

Efficient, cost-effective solution for our business!

Jun 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that it's cloud based and that we can have more than one desktop user in the program from anywhere! I also love how user-friendly the desktop AND iPhone app is. It's sleek and easy to use. The Add-ons are also great. I'm blown away by how cost-effective this program is too--pay for the jobs you create. The online chat feature with customer support has been amazing. Keep up the great work!

Cons: There are so many add-ons, I'm worried we are missing something really useful! The add-ons we have activated are working well, but I'm not sure we are using them to their full capacity.

Overall: Multiple users at the same time from anywhere we have internet access.
Badges, making mandatory tasks a must for the technicians--helps with accountability and thoroughness.
The cost savings over our old program are huge.

Easy to use. Provides all the requirements I need to manage my business out in the field.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. ServiceM8 has all the functions I require for me to be able to manage my business both in the office and out in the field. It has plenty of great extra add ons which enhance the package and it integrates with my accounting package. Great support also.

Cons: I would like to be able to create tasks which group together both labour and multiple items which could be added to job billing.

Quick response and answered all my queries

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a service based business you can easily manage your business from quoting to the final product producing an invoice.

Cons: I have not used the system long enough to find anything that I didnt like about it. Maybe the fact that my boss has to input alot of information and it is not always accurate!

Great experience

May 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SM8 is very easy to set up and use. Their customer service is great. They respond quickly. I like that they have resources set up for you to refer to if you have any questions or need a refresher on something. The on-line booking request is a great feature for us. One of my favorite features is the job diary that keeps record of all the emails and text, anything pertaining to that job. This is very helpful in our industry.

Cons: It would be very helpful for us if you could export info in to Excel by line item rather than just by the invoice total. We service multiple pieces of equipment at one site. Would like a better way to track those rather than setting each piece of equipment as a site. Also if it would recognize and save email addresses so you didn't have to re-type them in every time. That would be a real time saver. It would be nice if you could customize the software a little more, even if it was for a reasonable fee. Overall I think SM8 has done a great job.

Overall: So nice to use out in the filed from your cell phone or iPad. That has been a real time saver for us. Great scheduling tool and super easy to use.

Still getting started, but it seems pretty good

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works offline.
Seems fairly simple.
Fast.
Plenty of features.
Should end up saving me plenty of time.

Cons: Im still a bit nervous about keeping important business data "in the cloud" in someone else's hands.

Overall: I started attempting to use ServiceM8 about a year ago. I also changed my books from good old Cashflow Manager to Xero, which I setup to sync with ServiceM8. I am a one-man show.
I say "attempted" to use ServiceM8, because, at the time, I was many months behind on my books/invoices, and the situation really got even worse. I have now got my books up to date, and I am working through doing many months of invoices.
I had my accountant assist me setting up Xero. All was more or less working, but I had big issues with the bank feeds, especially PayPal, basically I got a huge mess, then I wiped it all out to start again, and got much the same mess again. Frustrated, I went back to my good old trusty Cashflow Manager program and did the whole set of books for the entire financial year to date (and 2 BAS statements) in an afternoon. So I have ditched the Xero-ServiceM8 sync, and am now going to use ServiceM8 with Cashflow Manager manually. None of this is in any ServiceM8's fault, Its either mine or Xero's, probably a bit of both.
Basically I will maintain my books in Cashflow Manager, do the invoices and job tracking in ServiceM8, and then manually enter the payments into Cashflow Manager, much like I used to. A nuisance, but not a big deal.
As for ServiceM8, I have only really started exploring it and using it the last few days. I have been trying to for ages, but either forget, or left my iPad at home. I have learnt a lot about it in the last few days.
I have looked at the competition, but most of them (at a similar price point at least) had apps that don't work offline. ServiceM8 will work without an internet connection (with some features not working naturally), so it was the obvious choice for me in a rural area with poor telecommunications.
So far, it seems to work well, is easy to use, the app is fast, and the website seems fast enough on the odd occasion I have used it on a decent internet connection. Just now (a public holiday) i got a response (and solution) from their support in 14mins. That is my first contact with them.
It is quite cheap and I feel that it is quite a good fit for my business. But it will only work as well as you make it, and you will have to put some time into learning it and incorporating it into your daily routine.
I highly recommend giving it a shot to all small service businesses that are struggling to manage their jobs, invoices etc. Bonus points if you can start using it before you get overwhelmed by work.

Recommendations to other buyers: Give it a shot. It doesnt cost much, and has the potential to save you a lot of time and headaches. But you will have to invest the time to make it work.

Couldn't manage without it

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use

Cons: Its not my own so you can't make changes that might be specific to your business, but there isn't much we need that isn't provided.

Overall: Fantastic software that has all the functions we need to run our service based business.
We can manage staff, allocate jobs and meet Customers expectations with the help of ServiceM8
Customer support is super responsive.

Recommendations to other buyers: Perfect for our type of business (Electrical)

Great overall service

Mar 30, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Making a couple of mistakes, the Servicem8 team helped with my inquiry within minutes. Very happy with how quick the issue was resolved

Excellent field service application for tradespeople

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use interface. Covers most functions that tradespeople out in the field would require. Would make running a field service company so much more efficient and professional.

Cons: Haven't found any cons yet

Overall: Just beginning to learn all there is to know about Service M8. Looks to be an excellent package to suit tradespeople out in the field. The program seems to cover most requirements from booking through to invoicing the customer with the ability to use both desktop and mobile. The customer support to date has been excellent.

Recommendations to other buyers: Definitely would recommend trialling the software

ServiceM8 - It's just plain GREAT!

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Read the review - it speaks for itself!

Cons: No issues at all!

Overall: I've been using ServiceM8 for a couple of years now - gradually introducing features into our business. Everytime we start using a new feature, I find productivity goes up - while time to complete tasks goes down.

The automation and integration of everyday tasks, means I spend less time working, more time with the kids, and overall am less stressed about the day to day operation of the business.

It's cost effective - and considering you really only pay for things as you use them (ie. Bill a client for a job, pay for a job in ServiceM8) - it would have to be the most cashflow efficient tool you could implement.

Customer support is brilliant, and overall I really think that ServiceM8 is GREAT!!!

Always so prompt to resolve anything we need help with!!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Any time I've ever requested help with something, they have always helped and resolved any issues so quickly! And they have a super fast response time!

Hesitant but hopeful, and pleasantly suprised.

Mar 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly.

Customer service communication inside the program is outstanding. Being able to ask questions without starting new emails or having an agent auto close a question ticket before all the questions are completed is being A+ customer service.

Cons: Only nitpicking things really. We run strictly OS machines, so there are a few features we cannot use because they seem to only work on Windows browsers.

Diary notes are great, but hard to edit/can't edit. Not a big deal, but never the less, our fat fingers can sometimes make us look unprofessional without the ability to edit before we email.

Switching between phone and tablet on the job. This seems to be hard for the program to do. If we check in on a phone from travel, we must check out on that same phone, we can't check out on the tablet where we ultimately do most of the work with SM8. Sometimes we don't remember to check in and out and do all the work on the tablet and not switch to the phone and we have to redo some work because of it.

Instructions. 95% of all your instructions are spot on, but some we had to ask for help even after reading them a few times. Nothing big because customer service was wonderful.

Overall: As a tiny service company competing against global powerhouses, we have been searching for a long time for a program to help us consolidate our business software. We had a system that worked for us, but it was clunky due to it being a series of stand alone programs we would multitask together.

SignNow, Quickbooks online, Notes, emails (2 different ones) and photos all worked, but took about 1/2 the time of the actual service call to make sure all the documents were properly completed, sent and billed.

Two key features sold us on this: Integration into QuickBooks Online and the ability to create check lists for each job so nothing is forgotten.

The bonuses of individual technician scheduling, letting us have the option to still use WAZE for the GPS on the work order, time stamps for travel and on/off the job, text/email ETA from the phone to the customer all makes us look much bigger than we are.

We feel like a powerhouse vs the big boys in our industry with this program, and with the cost based off now much we use it vs a block tier system lets us know well before hand what our costs will be each month.

We couldn't be happier.

Please don't change this formula ServiceM8.

It's everything we need.

Recommendations to other buyers: Its 1:04 am, my brain is done. Ill try to think of things as we use this program.

Service M8, my hero!

Mar 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works! It is simple and easy to use. The support is super stellar!!

Cons: iOS only, no equipment tracking.

Overall: Help me!

Service M8 is my only hope!

I am a large, robust, and intimidating man, so I am told. However, when it comes to Field Service Software, I am very much the quintessential damsel in distress.

I have tried Fleetmatics, Mhelpdesk, Servicebridge, FieldProMax, FSM by Corrigo, and a few others with no success, with nothing to show for it, but less hair on my head and elevated cortisol and blood pressure!

Service M8 has been a godsend for a tiny company such as mine. The software has yet to have any hiccups, and while it doesn't have every single, nit-picky, feature I would like, it does have all the features I need for pennies on the dollar compared to the others.

Something also has to be said about the support from SM8! I am more and more impressed with the level of support provided by Service M8. Whenever I get stuck on something, a simple five minute chat online at anytime of any day results in a solved issue! They have yet to fail to point me in the right direction, or flat out resolve my issue in no time at all. 24/7 click help and at the bottom of the help center screen there is a chat window that is always manned by a courteous and knowledgeable rep, ready to go, and they get you answers!

I liked the software so much, that I, being an avid Android user that has never been of fan of iOS and Apple, made the switch to iOS because Service M8 is strictly available on iOS for the mobile portion, and I have never made a better decision!

It just works! No headaches, no crazy glitches, no blood, no sweat, no tears, except tears of joy as I complete by service calls, invoice my customers, and get paid!

Obi-Wan-Kenobi should take lessons from Service M8!

If you enjoyed my review, click on this link to check them out. Service M8 gives credit for referrals, and it would help me out a bit, but don't let it influence your decision because the credits is not the reason I did the review. I did the review because Service M8 deserves a great big pat on the back, and I believe in given credit where credit is due!!!

Recommendations to other buyers: Go get it! Get it right now! You won't regret it!

Its the dogs

Mar 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: sorting the jobs out and scheduling the staff - Customer reports and photos

Cons: Cost per job

Overall: I m not the most tech minded person and i have had my issues with Service M8 put its great and now i can't see working without it! Every time i have got in trouble the customer support team have been amazing no matter what time of day its been they have always got to the bottom of the problem and resolved it.

Great for Tradies!!

Mar 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, logical (mostly), provides good information for business owner in tracking jobs, costs, scheduling etc

Cons: Really wish it worked with Android phones - that's causing us the most issues. We've overcome it by using iPads instead of staff member phones, but still not ideal.
I would love to see the following colour coded system:
Blue for scheduled jobs
Yellow for completed jobs
Green for jobs that have actually been invoiced
That way, all team members know with a glance what stage the job is up to, and whether or not someone has missed invoicing a job without having to go into each job card

Overall: All our dealings with ServiceM8 have been very positive! The software is obviously built for tradies (we run a landscaping business) and it's as simple as it can be, but still provides all the information that the office needs to invoice, track & schedule work. The support staff are SUPERB - very efficient, responsive & exceptionally helpful! Keep up the good work, everyone!

Chat room review

Mar 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: comprehensive, pricing

Overall: Ralph was very helpful in answering a number of questions about ServiceM8 software. We are a startup company. He is very knowledgeable and patient! I am very appreciative of his excellent help.

I'm blown away by how simple Servicem8 makes it to run a small business

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I've been using Servicem8 for several years now for my small painting company. By far the most beneficial part is using Servicem8 quote templates, by doing so I've reduced quoting times down from 30+ minutes to only 3 or 4. Invoicing times are way down too. The ability to add a "request a quote" link to my Facebook page and website is amazing and simple. I am now starting a referral program and its been bugging me as to how I was going to track where new clients came from, but sure enough Servicem8 have this all covered. None of this would've been possible if it wasn't for the continuos help from the Customer Support team. Now that I'm using Servicm8 for my company I feel the only thing stopping my business from becoming a much bigger business is me.

Very helpful with editing templates

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Service M8 was great in helping me edit and tweak templates to my liking. Nothing was to hard or to much effort and they were quick to reply and meet my needs.

Best CRM for Startup Companies

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy, modern, ios app, functional, so much more.

Cons: for non ios users, they won't be able to use the app.

Overall: When we started our company back in 2014, I researched for a CRM for a span of 4 months. I was looking and searching almost daily, for hours at a time. Tested a lot of the CRMs, and by far, ServiceM8 was the top choice.

ServiceM8 is great out of the box, but has many useful add-ons that are both useful and easy to add.

The cost is very economical, especially in those first few months/years when you don't have that much biz coming in. You get charge only 50 cents per job, but the first 20 jobs are free! This is amazing for a startup.

The GUI is very user friendly, slick, modern, and it works.

They have an iPhone and an iPad app.

They allow for a lot of customization.

They have so many features that I suggest you simply go to their website to take a look. We're staying with this company long term and are so happy that we found them.

Recommendations to other buyers: very cost effective

Fantastic service all round!

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It syncs with Xero perfectly. It is simple to use and logical. I love that I can see what happens on the job from it first being a quote to being accepted / declined, booked as a job then being invoiced.

Cons: None

Overall: Where do I start?! The software is second to none. It does everything we need it to do from first going out to quote for the customer to the customer accepting the quote, booking the job to then sending over the invoice. It syncs beautifully with Xero and has made the running of our business that much easier. The support staff are excellent! I can't fault them at all. I would 100% recommend ServiceM8 to anyone that is sitting on the fence - you won't regret it!

Recommendations to other buyers: I wish there was an option for customers to send over jobs which we then book in. We have estate / letting agents who send a lot so this would make life even that bit easier.

Customer service was excellent

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Although I wasn't able to speak with a person, the reply via email was excellent. It was prompt and the instructions were clear and concise and assisted with fixing my problem immediately.

Excellent service, Love this App!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: everything

Cons: none

Overall: Servicem8 has helped our business so much! What a great app. Recommend to all small business owners!

Recommendations to other buyers: no, its great

Quality product backed up by great service and support.

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Great support.

Cons: Exclusive to Apple mobile devices

Overall: ServiceM8 has been great for us. It is easy to navigate and understand. The ability to create a checklist for techs' iPads has effectively eliminated paper work orders. The custom queues have been invaluable for keeping us on track with our customers. We are still learning all the ins and outs but the more we explore features, the more we find it can do for us. It can be a bit quirky at times but any questions you have are quickly answered by a top-notch support team. The support chat has -amazing- response time and follow-up.

Awesome program

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent integration with just about everything. Easy to use, so many capabilities.

Overall: I run a small window cleaning business, and find this to be exceptional for my requirements! I am able to send jobs to others if I am fully booked! Great integration with everything. Highly recommend can't wait to utilize fully!
Customer service is fantastic also in answering setup questions ! Fantastic

Great Customer Support!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multiple integration options for smart devices and third party software

Cons: CIS intergration would be a huge help

Overall: The entire platform is simple to use and exceedingly beneficial when set up correctly.

If you do encounter anything you're not sure of, the live chat is there to help you out!

I was lucky enough to have Kristopher the SupportAgent to assist me, he not only resolved my problem but took the time to teach me how to use my Microsoft office software incorrectly!

Very Happy Customer.

Great support

Nov 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great support when you get stuck. easy to use helps to get invoice out quicker and now job hours are lost due to lost job sheets

Love it & regularly recommend

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've been using Service m8 for a number of years now & it keeps getting better. I've recommended to 2 other businesses just this week. My favourite aspects are that it's visually appealing, easy to use, reliable & customer support is extremely prompt!

Help centre support

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Price, Ease of use and the add on available

Overall: I have just begun using this program and have found the support receive amazing. There is always someone to help answer a question or problem

ServiceM8 is Gr8

Nov 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great value software for trades and services. Awesome features for the price and allows me to manage my small team from anywhere.

ServiceGr8

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: There are some features I would like implementing but we are working with Servicem8 staff to help us achieve this.

Overall: Servicem8 has helped us streamline most of our business processes. It has enabled us to operate from fewer applications by encompassing everything we need to operate our business efficiently. Its easy to use, gives great live up to date notifications on job progress and enables us to time manage with great accuracy.

Recommendations to other buyers: The software is great and is constantly being improved. Dont be afraid to jump into servicm8, the support staff are great, very helpful and always friendly, even in the most frustrating of circumstances.

Easy Simple Business Software

Nov 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Service M8 has been an excellent asset to our business, my father has very limited computer software but has been able to slowly grasp the concepts of this easy to use software, the two hiccups I have had have been rectified with simple and easy steps by the support team, they have gone above and beyond especially when making custom templates. Only feedback would be response to issues could be a little quicker, but overall there haven't been many downsides, only reasons to look up.

New to ServiceM8 and benefiting so much already

Oct 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Syncing functions. Customer contact functions. Keeps everything in one place for every job.

Cons: Some functions are not user friendly. The templates are difficult to customise. Timesheet function is not very suitable for our needs as it requires clocking on and off. It would be better for timesheets to be created from check in and check out times should a business require that.

Overall: We have recently joined ServiceM8 and just in the short time of using it, our business has benefited so much. It keeps everything organised, syncs well with our Accounting Package and impresses our customers with the sms and email functions. Customer Service seems to always be available when we need them and everything we have had troubles with has ultimately been resolved within a very short time frame.

Just received my Invoice

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Hi Team, just received my invoice and it prompted me to give you some feedback. Anyone within ear shot I tell about servicem8. It is by far the best service based system I have ever used and the support crew are A++. We are working towards bringing all our other platforms/systems into servicem8 to make our business even more productive. All the best!

Ticks all the boxes

Sep 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality, support, linking with our accounting package.

Cons: Only available on iOS devices

Overall: ServiceM8 has been just what our business needed. We are well on the way to improving our work management and communication between the admin staff and our site workers. I have to give an A+ for customer service and support. We are using one of ServiceM8 partners to help us get the most out of this package and it has proved invaluable

Recommendations to other buyers: Speak to as many people as you can to help set up your SeviceM8 account to get the most out of it.

great support staff

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have just started using Service M8 in the past fortnight to replace our job cards and to eventually go paperless and we are really happy with the program.
The support staff are always quick to respond with great advise!

Recommendations to other buyers: Not at this stage... once we use it for awhile I will have more of an idea :-)

Great business tool

Sep 12, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Easy to use. Affordable. Alot of features

Cons: Not available on other phone platforms

Overall: Great business tool. I especially like how easy it is to schedule jobs. There are many great features.

Making life easier by working smarter not harder

Sep 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It pretty much covers everything to do with liaising with and getting your jobs done for your customers. Including knowing where everyone is at anytime.

Overall: Every question asked has been answered effectively promptly and efficiently to keep us up and going and getting the best that is on offer with this product

Recommendations to other buyers: If you work for your self this software is a must for you to manage your day to day bookings and workflow. My office staff love it...

Saved me HOURS

Sep 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its cloud based

Overall: This has saved me hours of chasing paperwork from the boys and getting things better organised! Thanks =D

Technical Issue - Resolved!

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Had an issue with setting up a new document on our system - Quick and efficient help, problem was resolved in a matter of minutes

coolmaster

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the best

Cons: still the best

Overall: great

Vendor Response

by ServiceM8 on August 26, 2016

Thanks John!

Awesome, makes job/task management a breeze. Also keeping job records well organised is exceptional.

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, excellent features, fantastic customer service, awesome price point. Almost able to be the only software needed to conduct business operations.

Cons: No Android App

Overall: Excellent job management and client communication options that can be automatically set to run in the background. The forms option is a must as once set up it makes detailed professional documents a breeze to complete for every job.

Vendor Response

by ServiceM8 on August 26, 2016

Thanks Nathan, great to hear that you're using Forms, they can be an incredibly powerful part of your business process.

Streamlined processes

Aug 22, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: tractability from start to finish of our service jobs.

Cons: some issue printing job card stickers

Overall: after looking for a system to assist in the streamlining of our processes we found ServiceM8. Easy local support got us up and running quickly. by using ServiceM8 we are able to provide an improved service to our customers

Vendor Response

by ServiceM8 on August 26, 2016

Thanks! We'll have one of the team reach out to see if there is anywhere we can help with your job card stickers.

Great Job Management Tool

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have been using Servicem8 tool for a couple of months now and it's an effective job tool for our business as we need to send quotes every now and then. What I like about it is that I can attach files with the quotes and we can also modify the email template.

Vendor Response

by ServiceM8 on August 26, 2016

Thanks Katrina!

service m8 review

Aug 21, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: this software has allowed us to add photos ect to our invoice for our client. It has also allowed us to keep a time/date record of job completion times to assist with any client enquiries. syncs invoicing with accounting software eg MYOB, ZERO

Cons: Online support is time consuming. Annoying quirks in the software detract from its usability and time saving features. Reporting Is absolutely rubbish needs massive improvement no way to track simple data like quote conversion rates ect. More focus is needed on improving the current software rather then adding new features.

Overall: overall the system has improved our job visibility and implementation has been a success. I feel the developers are too focused on adding new features rather then improving the existing ones. There are numerous, well lets say quirks to the software that are not being dealt with.

Recommendations to other buyers: This software has the potential to be a great product if the programming team stopped and looked at whats existing and how to make that work better. More suited to small business who might not want in depth optics into business performance.

Easy job management software

Aug 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It provides a central record for everyone on the team, so if in doubt, stick it with the job (or client) record then nothing gets lost. It's cloud based, so no more server worries. It integrates with Xero. The support team are fast to respond and helpful.

Cons: Trying to make our own forms :(
No standard mark-up available for quoting
Quoting system doesn't really work for us

Overall: We were looking for a way to ensure that info about a new enquiry was safely logged, ServiceM8 does this and allows anyone on the team to add more details, log time spent on jobs and so on. We are now much less likely to miss out invoicing opportunities for "when you're passing" or "can you just" type jobs that really should be charged for.

Recommendations to other buyers: Set it up with Xero from day one

I kinda like ServiceM8 a whole lot.

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy of use and it kinda makes sense to us Tradies. New employees seem to pick it up very easily and they like using it. Adding multiple photos is SO easy. The sync with Xero is great also.

Cons: That you can't update Clients email addresses in the job so you need to edit it and save it in the Clients profile. But i'm sure they will be updating that soon.

Overall: I was on another platform that felt like it was built on matchsticks. Every time there was a update something else would collapse. ServiceM8 seems to have a solid base as I use to hold my breath when an update would come up but it just got better hassle free.

Recommendations to other buyers: Don't wait until you start employing staff. If you are a one man show tradesman you should start using ServiceM8 ASAP. The sooner you start, the sooner you can start collecting notes, photos and attach them to the jobs. I'll give you an example. I'm a plumber and did a Laundry renovation. A year later the owners called because they wanted to install some over head cupboards. They called to ask if I could remember where the water pipes where located? I couldn't remember but I had added a photo onto the job of the rough in. I emailed them the photo. That day I was their hero. You can't buy that sort of good will.

Lower Plenty Plumbing Review

Aug 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, photo function for jobs, ability to make forms on the app to help with jobs

Cons: Seperate area for photos to be accessed more easily. Better features to run larger longer jobs more easily. A section to input plans, not in the diary, for easier access. All workers having to have an iPhone.

Overall: Started using ServiceM8 about a year ago and has made scheduling and running of jobs much easier to manage and keep track of

Great Service Software

Aug 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The cost is per job and not per month/per user. As a small start up company this was a great way to keep our costs low, but still be able to function with several users. I love the custom templates which allows us to create our own paperwork. The form function is a great ad on which allows us to comply with Health and Safety requirements especially when we are dealing with larger companies on a sub-contract basis. The job components such as text message, tracking, photo tags are the things that set us apart from our competition. Our customers think we are wonderful. The new job cost module is a giant improvement and something we like to use.

Cons: It doesn't capture costs from supplier bills or purchase order, we have to do this through xero. Also inventory/stock is very basic. I have to do this through another program. Doesn't allow for booking of hours for quotations visit without affecting the job costing.

Overall: We have been looking for a software that would link to Xero that would help cover our quoting, invoicing and our job bookings. We came across several, but went with Service M8 as it gave us most things that we need and we loved their costing set up.

Recommendations to other buyers: Give it a try, it is head and shoulders above many of it's competitors and the pricing structure is brilliant, especially for small businesses or those just starting up.

Simply the best

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is at my finger tips at all times, simple to use and brillent support.

Cons: Booking meeting times, business meetings/ no work bookings etc.
Have to use two booking systems and cross check with each one. Which doesn't work with other staff members if they take a booking for me.

Overall: This has to be the best start up business system yet, simply the best way to conduct a small business at an affordable price.

Recommendations to other buyers: It's an awesome system, but a few small appointment (non invoicing) would make it brillent

Great online software program

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use. Minimal training required for mechanics. Keeps great track of time spent, items used, and work done. Pictures can be saved on the jobs for future reference. Support team is very quick to reply to emails if we are ever unsure how to use something. Price is great compared with other software on the market.

Cons: Only supports Apple products. No purchasing through this program, so accurate job costing is a bit lacking.

Overall: After a long search for a service program we decided to try out ServiceM8. It integrates well with Xero accounting package. We have saved a huge amount of time using ServiceM8 on our mechanic's phones - rather than paper forms. OHS forms are easy to use. Scheduling is simple. We only pay for the jobs we use - so very economical.

Recommendations to other buyers: Other than a bit of time to set up templates, there is no outlay required to get started. No contracts. If it doesn't work for you - just stop using it. We have been very happy we switched over to ServiceM8. It has gained us time and money.

The Simplicity of ServiceM8

Aug 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: - Being able to create forms directly from the mobile devices.
- New diagram feature release also available on mobile devices.
- Being able to save communication between customers and tradesman directly on a job.
- Customized document templates.
- Being able to send a quote directly via SMS
- The ability to have all your Parts & Materials and Services available in the system to add onto a job.
- The customized html code which allows Customers to make bookings directly from your website.

Cons: - The application is not available on Android devices. This is often the main decider for Tradies as most often they opt for Android devices since it is more affordable.

Overall: As a partner with ServiceM8 we've had exciting times with assisting businesses take advantage of powerful features the application has to offer. From creating forms through to managing staff, assigning jobs and scheduling work.

The company has really gone to a great extend to make the application as user friendly as possible. This enables users to easily understand their new process when we introduce the application in their business.

The cost involved is also of benefit to the Company as it is based on the amount of jobs processed through ServiceM8. Thus if you're going through a quite period the application tailors your subscription cost to the amount of jobs processed. An extremely favorable option amongst Trades industries.

Recommendations to other buyers: Continue releasing features. Continue monitoring the market and finding our what your customers need. The company is really proactive on updates which is a great thing! The only advice I can give is for ServiceM8 to try and establish an integration between the big Trades Suppliers so Tradies can have real-time update on their parts directly from the system.

One stop shop!

Aug 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Wide range of integrations

Cons: Does not have an inventory management software

Overall: The interface is very intuitive and easy to use and offers a wide range of features that are needed for any field service provider. There are some bugs but the customer support respond promptly and ought to help as much as possible.

Great Software

Aug 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use

Cons: Would really like to be able to use the app on andriod

Overall: Second company that I have started- and have been using servicem8 with both. Keeps all info for jobs in one place- makes team communication a breeze as other members can see job stags with images

Recommendations to other buyers: Get amongst it

Not bad. Would be better if it worked on all platforms.

Aug 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: Everything that you can do with it.

Cons: The fact that you can only use it on ios devices.

Overall: I have been using servicem8 for 3 or 4 years now and while it is a very good product they really need it to be compliant with android. I believe that being aligned with apple only is their biggest downfall. Most of our staff these days have android phones therefore they cannot use the brilliant product and has forced us to look elsewhere for something similar.

Excellent software *****

Aug 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software has changed my business for the better.
I couldn't be happier with the platform. With a few days training
this software can improve your whole business+

Excellent App

Aug 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: made my company organised and easy to manage my jobs and helpes me keep a record of all my clients .

Just a great allround product

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Links into MYOB for invoicing

Cons: Nothing great product

Overall: This product is so easy to use and support my business each day. It is easy for managing stock and selling parts at the correct price. it is easy to contact he customer and manage jobs.

Recommendations to other buyers: Best technician software on the market

General Manager

Aug 12, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: easy to use

Cons: make it easier to export raw data to excel in windows 10,,

Overall: found it easy to use and really helped our business grow.. really easy to use, could add a few more features ...

Stain Busters Tamworth Review

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: There are so many features of ServiceM8 we are still trying to work out all of the possibilities with the software. The auto address field is great.

Cons: This is not really an issue and it is probably the way I have set things up, but when using the description and then emailing the description to our clients the formatting ie "returns" in the description area do not transfer into the email and it goes into one long line. I think there should be more tutorials on the features so that users can make the most of them.

Overall: Since we started using ServiceM8 our clients have received a better service from us. We have been able to implement features that we had been looking for over a long period of time. The back up and support from the staff at ServiceM8 has been exceptionally good. I like that you can chat with someone and sort problems out or get advice straight away - anytime!! The staff are always friendly and so helpful. Overall a very pleasurable experience.

Recommendations to other buyers: We are very happy with the software, probably need more tutorials with the features. A recent idea I have had is to put an ad at the bottom of our emails, but I am having difficulty with inserting or pasting a jpg file in to the Company Email Signature area

Great organizing tool

Aug 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Puts everyone on the same page from start to finish with all our jobs.
Customers like our digital image! ( work orders, estimates, invoices)

Cons: Easily customize bulk imports prior to import into app, customizing not that easy after importing into app.

Overall: The app has organized our paper work between office and the field employees, everyone is a happy camper at the end of the day! No more misplaced work orders in the field!

Recommendations to other buyers: The app after we imported our material into it, looks and reacts as if it was made just for us and has always been part of our company!

Love ServiceM8

Aug 12, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We love the software and have found it very user friendly, if we do have an issue or a question support staff are very helpful and we especially like the live chat feature where you can get a fast reply to a question virtually straight away

Overall: We implemented ServiceM8 just over 18 months ago and haven't looked back. We no longer miss parts or jobs to invoice, it has made our business more organised and more professional image to our clients

Recommendations to other buyers: Give it a go and I'm sure you will like it

Servicem8 is the best by far

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The way it is so easy to adapt to our business needs. It is so easy to configure into the way we want to use in our daily tasks. Used everyday.

Cons: To be honest haven't had any problems that we haven't been able to overcome.

Overall: Have been using servicem8 for years and don't know how we managed without it. It is now an important integral part of our business.

Recommendations to other buyers: Not really. The only advice I would give is not to be scared to ask for help especially if you are trying to edit invoice templates etc as I have in the past been in touch with technical help and they have always been very helpful and quick to respond.

ServiceM8 Critique

Aug 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Convenience of being able to issue quotes and invoices immediately when on site
Time saving as no longer have to spend hours after work writing up invoices and quotes
Great job scheduling/dispatch and reminders
Relatively easy to use even for a tech dunderhead like me
Good monthly analysis tools
Very reasonable and fair pricing schedule based on user pays principles
Fantastic "Help" people on the other end of the phone when needed

Cons: Having to pass on credit card fees is a negative for many customers but we realise this is most likely not a ServiceM8 charge but greedy banks screwing all of us all the time

Overall: Introduced to ServiceM8 by a fellow contractor about 2 years ago. Once we understood how it worked, we have never looked back. Changed for the better the way we used to issue quotes and invoices

Recommendations to other buyers: All good...we have recommended ServiceM8 to a few fellow contractors....unsure of take up rate though

We would be lost without Service M8... It's our edge over the competition

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use & teach to staff.
How it keeps the information updated in real time

Cons: Only the fact that it hasn't grown large enough to be a complete accounting package, but then again that may take away the simple to use features......

Overall: We would be lost without Service M8...
It's our edge over the competition. We would not have that steady, & constantly live, communication flow that we require for our day to day orders.

Recommendations to other buyers: Crazy if you don't have it

An all round boost to my company

Aug 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: GPS, free communication. Staff signing off jobs. Client signatures and photos

Cons: The initial outlay for iDevices

Overall: It's like having an an additional person managing job quote-dispatch for 50c job. I'm going to be able to save on vehicle GPS, our invoicing system is far more efficient, I looked at many different system and this was the easiest to work out. Others were messy, it's a CRM tool, it's so helpful as I say it's like having a manager keeping an eye on all work for around 50c

Recommendations to other buyers: Just go for it. I must say I don't spend money easily. As a business owner every penny counts and it's easily wasted.....but investing in this product is the best long term investment. I've made in a long time

Great business app

Aug 12, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple to use

Cons: Doesn't intergrate with my office software

Overall: I have been using servicem8 for years it increases our business efficiency I have recommended it to other businesses who I work with and the reaction has been positive

Recommendations to other buyers: Business application is the future

Terrific app

Aug 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dispatch board. Improved record keeping for clients and jobs. Staff scheduling and tracking. organising of work.

Cons: Not being able to edit job times.

Overall: ServiceM8 has helped us organise our work. We have become much better at organising our limited resources, our response times are shorter, our record keeping is better and we present a more professional image to our customers, suppliers and staff.

Vendor Response

by ServiceM8 on August 27, 2016

Hi Graham, Thanks for your review! Good news, it's possible to edit job times as of the March 2016 release. Check out this help article for how - https://support.servicem8.com/hc/en-us/articles/208183176-How-to-Edit-Check-In-Data Cheers, Darren

Excellent scheduling tool and more

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: search function. for example : searching for a client that starts with Port, it will bring up transport or porter at the top rather than companies that name is port macquarie mechanical

Overall: We use service m8 to co ordinate 4 vans on a daily basis. It is great for looking back at photos and notes of previous jobs.
Telling you when to leave to get to a job in time is also a great feature.

Marble Renewal

Aug 11, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to use. Can log on anywhere

Cons: Needs to be able to allow more reports to generate. Needs a marketing field so we can track our leads

Overall: It is easy to use but i would like it to do a bit more, like pull reports that i am after with is not available. My consultant and I were able to view on our phone, all the staff on the schedule and for some reason we are not able to do so. We can only see our own. No changes was made from our end and would like to be able to see it

Servicem8 - Make Your Business Gr8

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Jam packed features that give our company an edge on our customer service over competitors. I.e reminder text messages, alerts, photography etc

Cons: Inability to inventory effectively

Overall: Servicem8 remains the cornerstone success of our plumbing business. Our guys take care of the front end and servicem8 takes care of the back end

Recommendations to other buyers: Try it you wont be disappointed!

Just what I needed

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracks my guys and reminds me. That's the best part

Cons: Clicking on an off is a pain. I can't adjust time logs

Overall: I like it a lot I wish some things could be more customizable. The hour logs are not easy to remember. The tech scoreboards would be nice to have.

Great Value

Aug 11, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use and very cost effective.

Cons: Occasionally jobs drop out of the schedule for no apparent reason, and a lack of ordering means we have to re-type the parts into Xero for ordering. As some of our projects are large this leaves room to miss items.

Overall: We use ServiceM8 for quoting, job management and scheduling of technicians. When jobs are closed and invoiced in ServiceM8 the invoices are then passed to Xero for processing. The iOS application is very simple to use and we have customised sign in and sign out documentation to make sure steps are not missed and SWMS is covered.

Recommendations to other buyers: Accept the limitations and enjoy the product for what it is.

The best job management software by far

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: customer text reminders
email completed & signed work orders to clients
office and engineers properly synchronised saving time, money and allowing us to get to our customers quicker

Cons: no cons really but would be nice if a job could be booked directly from the customer record

Overall: tried many softwares for job booking to save paperwork and synchronise between field engineer and the office where jobs come in. servicem8 is not only the best price i found but is very easy to use too.

ServiceM8 - The best little piece of software ever.

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Job Documentation. Efficiently created - conveniently organised - instantly accessible now and forever.

The ServiceM8 "job" can house virtually everything which should be stored away about a job - The documentation can and should include everything from inception to completion - and everything in between. The owner of one of our clients commented "If you were here yesterday - you would have saved me $5,000". Had a simple photo of the site been stored against the job BEFORE starting work, his team could not have been blamed for pre-existing damage.

During the job, plans, quotes, drawings, product information, permits, health and safety forms can all be just a click away for reference. Communications with the customer - all recorded on the job - No more "I didn't receive that" ...... well someone opened the email at a documented time and date .... who might that have been ?

Job Completion - nothing better than a photo - stored away safely in the ServiceM8 cloud.

Most trades rely upon sub-contractor. Get a quote, send task lists, required contracts/documents by the sub-contractor - All via your ServiceM8 account with or without you sub contractor using a ServiceM8 account. All of the sub-contracted work is documented within the job.

Cons: Purchase Orders. We need the ability to accommodate the trades person who calls into the trade shop on the way to a job site for necessary job materials. I'd like to see the ability to snap a photo of the purchase order, store the transaction against the job, capture transaction details via OCR, post the transactions to the job, and pass the pending transaction to the integrated accounting system.

This is not necessarily a 'con' - it something additional that I feel should be there to expand the functionality - Wish list stuff - With a development team like the crew at ServiceM8 - there is absolutely no doubt in my mind they'll deliver - more than likely something even better than my concept.

Overall: After decades of experience implementing various business information systems, I have never before had such pleasure working with such a fine product. ServiceM8 is not only exceptionally easy to use, the depth of functionality if mind boggling. The team at ServiceM8 have re-defined job costing and the ability to monitor job profitability. The average trades person is able to instantly review how job profitability is tracking without obtaining a degree in Accounting, nor spend hours late into the evening crunching numbers. As a Certified Public Accountant, I feel "Job Profitability" as calculated by ServiceM8 is more accurate than most small business accounting systems and definitely completely understandable by the average trades person.

Only a bean counter would talk about job costing first ! Job Documentation is easy, accessible, and comprehensive. Every important aspect of a job is literally instantly captured, organised on that specific job, under a client/site code and stored in the cloud for immediate, forever access by your office team, co-workers, or yourself when you need to recall it years from now. Documentation 'happens' with a few simple clicks on your iPhone - even while you're on the tools. How would a bean counter know - because I spend as much time on my tools as on the keyboard - just ask me about my Festools ! As a real life example - ServiceM8 job documentation was presented to an enormous international product supplier after my claim of product failure while the company claimed user fault. That product has now been removed from the market - worldwide and that company is providing complete support following their failure. What is job documentation - photos, notes, check lists, forms, documents, tracking/co-ordination of sub-contractors and virtually anything you can upload.

Quoting and invoicing a job is easier, better, and faster than any accounting system we've reviewed. We're not suggesting the elimination of the accounting system - it's still a necessary team member - just front end the accounting system with seamless - almost magical direct integration.

And of course scheduling click click, drag - drop .... need I say more?

Recommendations to other buyers: I'll share the most common comment I hear when demonstrating the product: "Wow !" The GPS tracking, mapping of jobs and staff, advance SMS messaging advising customers of your arrival time ...... all draw nothing more the wow and more wow. I like to save the best for last ...... 20 jobs free every month and 50 cents per job after that ..... Wow changes to 'no way - how can they do that'. I have no idea either but if your business has a need to monitor jobs - you won't find a better product.

Servicem8 review

Aug 11, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Very flexible with job scheduling and allocations, most other apps force you to set a booking time, Servicem8 allows you to allocate and leave the scheduling up to the technician

Cons: Desktop view could do with an update

Overall: Easiest of this type of software to use, tried several. Very flexible with job scheduling and allocations, most other apps force you to set a booking time, Servicem8 allows you to allocate and leave the scheduling up to the technician.
Per job pricing means you only pay for what you use, this works out much cheaper than most other competitors that charge per user even if the office person.

Thank you Service M8

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use

Cons: Doesn't have anything to deduct CIS from invoices that are paid, also needs to be more tailored and less confusing for Interim invoices, and credits

Cannot always type data in the fields - this apparently is something to do with safari.

Make it easier to understand using invoices

Overall: I love Service M8, finally I have found a program that can work with my husband. I have tried a couple of programs before choosing Service M8, and the fact that my husband can use this with ease, makes my life easier. It is easy to take pictures and allocate to the job and add any notes or materials to it. Thank you Service M8

Recommendations to other buyers: Please please include a way to input holidays, and automatic notification for yearly gas inspections, and for the financial side of things e.g. for CIS deductions, and interim invoices against jobs (I.e. For First fix and Second fix of jobs)

Time saver!

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is so easy to use and I have lost count of the hours it has saved me.

Cons: I like it all really but if I had to pick one thing I don't like when it takes a customers email address from an inbox message and uses it as the customer name if it can't recognise it .

Overall: I had tried several different app from the App Store and quite a few of them had bits I liked but none of them ticked all the boxes then I found service m8 and the rest is history.

Keeps control of our busy service company with ease! Lost jobs are a thing of the past.

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We decided to use serviem8 when our company was overrun with excessive paper work. Servicem8 completely tied up our job allocation and invoice merging. We are an HVAC company so getting the information required to to Techs on the road is not an issue with servicem8 it has saved us time and resources.

This product saved our Business from going crazy

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The mapping features amazing. My ability to look over the large service area that we cover and see where jobs are is a great tool for us to improve our routes and become more efficient.
This software links flawlessly into my Xero account and make bookkeeping a breeze.

Cons: There appears to be some double entry issues that I wish were improved. When I enter a persons address, name, number as a Job Contact it would be nice to be able to then click a box to have that info transfer to other areas like Billing Contact so I don't have to re enter the same info. (this may be possible already and I just have not learned how to do it)

Overall: I love ServiceM8. I am the owner of a Irrigation Installation and Maintenance Company that service a large number of diverse customers. As my company grew I discovered that small details were slipping through the cracks and we were not delivering the great service that we knew we could. This started us looking for a software product that fit the scale of our business was easy to use and intuitive. We tried 3 platforms that were recommended by friends and all had very high entry prices and were overkill for what we need and worst of all they did not link to our booking software. To say the least it was disappointing. We thought that maybe we were asking to much and that maybe we should settle but then a late night Google search of the "best service business software ever" led us to ServiceM8 and we have never looked back. With in 3 days all of our business was being run through ServiceM8 and at the end of that first week all customer and contact info was imported and set.
Service M8 has made our life here at NWIC so much less crazy and so much more organized.
Thank you so much for making this product!

Recommendations to other buyers: If you run a service business and you don't have a software product yet helping you schedule, book and bill your customers, you should try this product. You will not be disappointed.

FANTASTIC!

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: This program has helped my business grow. ServiceM8 makes it so much easier to keep up with tickets and pricing!

It Just Works!

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and it has great features that don't cost a fortune when compared to other services on the market today.

Cons: Probably my only gripe would be that you cant place a meeting in the calendar without creating a job.
This would be extremely handy so you can solely use the calendar and not need 2 to run meetings etc

Overall: Have been signed up for approx. 4-6 weeks in total now and have had to contact support for a number of items I wanted to implement and they have been there straight away to sort me out and extremely efficient as well.

JollyElectrics

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use for my workers

Cons: GST conversion to MYOB. Sometimes a few cents out.

Overall: Easy to use. Customer service prompt with follow ups. Even did some stuff for me because I couldn't , eg. Personalised invoice.

Recommendations to other buyers: Need to be able to add half hours.

Great software

Aug 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I am still new to the software, but the software is easy to use. I love the fact we do not have to worry about backups, let ServiceM8 deal with that. Exports to Xero.

Cons: I would like to be able to add a few custom items to the job files, not just notes.

Overall: After about a day of playing with the software. we are up and running and happy. The fact that it works with my accounting software is a bonus.

Clean, intuitive software

Aug 11, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has no contract like some, so it was very easy for us to try it out for several weeks with literally no money required.

Cons: It does not integrate with QB Desktop, and so far we have not found online accounting software to meet our needs. So for the time being we double enter much information. :(

Overall: The best service software we could find. Easily has the best interface on mobile devices, with well laid out and clean menus.

Recommendations to other buyers: The best part about ServiceM8, is they have plenty of information and screenshots online. Almost every other service software I looked at (around 20 products) had no actual images of their software. Their websites were pure marketing, with cheesy animated movies about how "your business is losing money from inefficiency, and you should buy our software to help!" All that marketing garbage, and hardly any information about how their app works, or looks during daily use. Then if you want to learn more you have to schedule a Demo with one of their team members. ServiceM8 I found to be very welcoming, open, and with a great help staff.

Best app for service based business

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The SMS messaging service is great because I can quickly and easily send an automated booking confirmation or let some one know I'm running late the possibilities are endless.

Cons: -

Overall: I've been using service mate for nearly 18 months now and it's ease of use and automation is incredible. Also if the app is missing something. You have the opertunity to voice your suggestions and the developers work on making it a reality.

Tree Services

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use and looks professional to my clients

Cons: Slow to update gps locations

Overall: I've been using ServiceM8 for the last 2 1/2 years and have completely modeled my business around this

Best and affordable service software in the market!!

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very easy to use with fast access an integration to many application

Cons: Hard to customize the quote and invoice templates

Overall: Great service software with many functionality at an accessible price... Integration to quick book and others good accounting programs.

Recommendations to other buyers: After been searching for a service program that meet the requirements in our plumbing company we found this great program... We love it!

Australian Plumbing and Gas

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We have been using ServiceM8 since 2013 and it's been a great success!
Easy to learn, easy to learn and easy to teach.
Keep up the good work.

Game Changer

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplistic

Cons: Only 1 trading term applied to all clients.

Overall: This program changed the way we deal with th clients and manage jobs. So easy to learn and and no job is ever lost or not invoiced. The old way of paper invoices are a thing of the past. Do your business a favour and sign up now.

Great stuff

Aug 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Links to quick books. Interface is easy to navigate. Navigate to jobs.

Cons: Can't post quotes and invoices from phone. Can't search jobs by address.

Overall: Helps me with my electrical business. Use my iPhone at work and can pretty much run my business from my phone. Occasionally have to get on the P.C

Amazing App! A must have for any service delivery business!

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features are best in market - the servicem8 team are flexible with feedback and implementing ideas from users. If ideas get enough votes / popularity then they get attention and often implemented. Creating a fantastic feeling of inclusion in the app and ability to have an affect on the app you use.

Cons: No video support in app and also diagram drawing on iPhone should be available. No support for non iPhone users with android app.

Overall: This system entirely runs my business from start to finish and makes life very easy. Amazing app, features and great tech support.

Have recommended it to many and will continue to do so.,.

Recommendations to other buyers: Now that this app is so well established, implementing an android app would be a great idea as my staff/contractors often don't have iPhones. This causes continuity issues between staff with app and those without.

Remarkable Software! I don't know how we did without it for so long!

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our employees know exactly what they are doing every day, I know the status of a job at any given time and it shows you a history of a job so everything is at your finger tips. More importantly no invoicing is falling through the cracks now because the job is present until the very end.

Cons: I find taking off payments for invoicing a little cumbersome (I have been used to SAGE) It would be nice if you could search by customer and have all their invoices come up and what is outstanding.

Overall: We are a plumbing and heating firm, a family business that was expanding rapidly taking on staff and our old ways of running were causing us problems. Invoicing was getting missed, customers jobs were being forgotten. We had great things about this from other people in the trade so we gave it a go. It was easy to set up the tutorial was very helpful and took you from the very start of the job to the very end. Not to mention it cuts down dramatically on the paperwork.

Recommendations to other buyers: No busy business should be without this software it makes life so much easier.

Apps Don't Get Any Better Than This

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clock ins, integrated navigation, invoicing in a flash, credit card acceptance... summaries of completed jobs.... The billing system.... Service mate is cost effective!

Cons: Explaining to other tradies how good it is.... I'm loosing my competitive advantage! ;-)

Overall: ServiceM8 has simply been a breeze to implement into our business... There are so many individual business tools in cooperated within the app that save the business time as well as money... and individual employees love using it!

Recommendations to other buyers: Just try it... you won't go back!

ServiceM8 Excellent

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Booking jobs and invoicing.

Cons: Maybe the ability to add other diary items in to use for other activities other than job allocations.

Overall: Early days but have found it to be excellent. The ability to book jobs and then also seek directions. Also the ability to use on the mobile phone whilst in the field is excellent. I was able to quote, allocate and invoice jobs in the field which shows efficiency to our clients is excellent. A great all round application.,

Recommendations to other buyers: Maybe the ability to add other diary items in to use for other activities other than job allocations.

The best Ive ever used.

Aug 11, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I can do emails, text messages, notes, photos, appointment, create new jobs & clients and much more.

Cons: Not available on android.

Overall: All I need is right here on this one software which I find reasonable easy to use. If I have any problems the very friendly tech support team are just a mouse click away. Would definitely recommend this software to friends and colleagues. The only draw back is there is no app for android. Thanks ServiceM8 for this wonderful software.

The best Ive ever used.

Aug 11, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can do emails, text messages, notes, photos, appointment, create new jobs & clients and much more.

Cons: Not available on android.

Overall: All I need is right here on this one software which I find reasonable easy to use. If I have any problems the very friendly tech support team are just a mouse click away. Would definitely recommend this software to friends and colleagues. The only draw back is there is no app for android. Thanks ServiceM8 for this wonderful software.