Circle.us

4.5 / 5 44 reviews

Who Uses This Software?

Circle.us is a web-based eCommerce shipping and fulfillment system that helps businesses of small-medium sizes to easily and automatically collect, manage, ship online orders all over the web.


Average Ratings

44 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01
  • Pricing Details
    Totally free
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Interlink Information Technology
  • www.circle.us/
  • Founded 2013
  • China

About Circle.us

Circle.us is a shipping solution that supports all major shipping carriers & services in one single account with commercial shipping rates for business. No carrier accounts needed. Orders from all sources are collected in a simple screen where labels and packing slips can be printed in batch and kept updated with shipping status and tracking information. Before the package is delivered, Circle.us will keep following the shipment status up and notify you immediately any exception is found.


Circle.us Features

  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

Circle.us Reviews Recently Reviewed!

Cheap

Aug 31, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Not much hard to use- not intuitive-- once we figured it out is was okay. It could be improved. I am not sure who heads customer service but it is non existent. Circle is cheap but have terrible customer service

Cons: Bad interface- impossible to get in touch with these people- they are never on chat never answer the phone

have used the website to buy shipping labels for two years. Like it so far.

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It automatically connects to amazon and ebay account so that all orders will show up. It saves tons of time. Good price for UPS, Fedex and USPS.

Cons: the website is not very user-friendly. Probably need more work on how to re-arrange sections, buttons, etc.

Overall: good price for labels

Easy and fast

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user-friendly. Can easily select different carriers to check pricing.

Cons: Wish you could pay for a yearly discount

Overall: Organized, imports orders automatically, excellent customer service, fast and responsive! When I have to is it at work it works great never had a problem with it so far easy to learn and work

Recommendations to other buyers: I wish they would send reminder emails about when my account will be charged

Love shipping with Circle!

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use with great help if you need it.

Cons: Wish I could ship small light way packages cheaper through them also.

Overall: We found Circle for our shipping needs at Christmas time. We needed to ship several large, heavier packages and wanted a less expensive option for doing so. We found just what we were looking for through Circle. Their shipping prices are much more reasonable. Setting up the labels is easy and it stores your info for the next time you may need it. The on line help is fast and convenient, so helpful and kind. I love that we can choose which company we want to ship through, it is easy to see the price and how many days in transit for each company so you can make your decision. We have now shipped many packages using Circle. They are best for larger, heavier packages, however not so much for smaller packages. I have found small, light packages are better to just ship through USPS. But otherwise, as of now I do not have anything negative to report. We are very happy using Circle for out shipping needs!

Thank you for taking the time to read this review,
Lori

Recommendations to other buyers: Not anything extra. Just love that we found them!

Overall Great experience

Apr 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used this this website for a few years from the launch of maimaijiao. Overall great experience, saved me a lot of money and time. It is one hub for everything. The website still has a lot to improve, to add more features so easy to manage the inventory.

Circle.us review

Apr 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use

Cons: sometime website runing slow

Overall: Overall circle.us is easy to use. Website integrate multiple carriers for user choice, shipping rate also has great discount that save lots of money us.

Recommendations to other buyers: no

Great Shipping Site

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It took a Chat to custom support for me to figure it out but Amy was a huge help and had me using the program in no time. The new site is much more user friendly . We have shipped 10 packages with no problems. Will recommend Circle.us to anyone I know that ships.

Vendor Response

by Interlink Information Technology on April 20, 2017

Thanks for your recommendation and Amy will be very happy to hear that.

Excellent provider of shipping services at decent discounted rates

Apr 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Still quite new at circle.us, having just moved from MMJ to the new site, so we have encountered some learning curves, and some screens are not as intuitive as at MMJ while other screens are more straight forward. Overall, a very good site that does what we expect

New feature wanted

Apr 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Could you add function to notify user when his balance below certain amount? For example, I want to see a warning icon or an email when my balance is below $200, so I can use ACH to add fund, which usually takes several day.

Vendor Response

by Interlink Information Technology on April 20, 2017

Thanks for your advice. Regarding your concerns, we will (actually already on the way) design a notification system, and make you able to set up your notification preferences, including but not limited to getting email notifications when the account balance is low.

circle.us - decent discount with major carriers, but not the best user interface

Apr 04, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: circle.us offers decent discount for major US freight services, including UPS/USPS/Fedex etc. You can import order information from amazon and ebay (however, not always work) as well. Web interface can certainly be improved, some of the features/functionalities are not intuitive

Great Help!

Apr 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With the help of circle.us, the efficiency of my shipping team improve tremendously! And I can easily track all the shipment status on website. Great too!

Great experience

Mar 31, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the features

Cons: It needs a step by step guide

Overall: Great experience I'm learning the new version seen to be packed full of useful resources thank you guys

Vendor Response

by Interlink Information Technology on April 20, 2017

Thanks for shipping with us. We've realize the importance of 'step-by-step' guidance. And, a new Welcome Page is coming soon, which would guide you to set up your account and to take a tour of the software.

Needs a good PM and a good engineer in testing with deep understanding of cross-border e-Commerce

Mar 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Have used the product more than one month as our interim warehouse in the U.S. The support team has been very responsive. However, if the PM and the test team had done a good job, I would not have to contact the support on a daily basis. In general, this tool is promising and a big help to our Amazon business.

Recommendations to other buyers: hire a PM with a deep understanding of cross-border e-Commerce

A few surprises

Mar 31, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Mostly good but I can't read Chinese, so I had to contact support when I was was stuck. Support is very good, but I'd be stuck without it. Now I have to learn a new layout and format. The last one was fine because it did what I wanted.

there are things to improve...

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: overall it is great. couple of things: please don't keep change the interface; there is a 35 characters limit on length of name/address.

Vendor Response

by Interlink Information Technology on April 20, 2017

Thanks for shipping with Circle.us. The reason behind you cannot input more than 35 characters in Name/Address is that the shipping API of the carriers has limited the length of Name/Address into 35 characters.

Nice service with almost everything I need

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using circle.us for about 2 years. It has almost everything I need: seamless integration with other platform, great price, easy to use. There are a couple of functionalities I wish it has, but to be honest those are really exotic needs.

Not perfect but headed in the right direction

Mar 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: They seem to be headed in the right direction, keep it up. I would like to see a side by side rate comparison rather than having to do each individually and need to have better pricing for high volume shippers

rate is higher

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: overall Circle has a good service, but the rate is higher than other similar company. I like the customer service here, always response quickly. hopefully, you guys can provide better rate in future.

Great Service

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that everything is in one place and you don't have to go to multiple sites to get rates.

Cons: Everything is good.

Overall: Great rates and easy to use! I use this to ship everything and its nice to see in one place all of your orders and track easily.

Recommendations to other buyers: Great service.

Thank you for providing your service.

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Customer support is a little bit slow and online chat will be better. I have been using your service for more than 3 years.

Love this Software!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I tell everyone I know that ships a lot about this Software, it has saved us a bunch of Money on Shipping! I love it!

great saving

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It helped our company saved 50% of shipping cost. Very convenient to use as well. We use it daily. It saves us in both domestic and international shipment.

easy use and reasonable rate but still need to improve

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: customer service is always available and every time my problem is solved. The rate of UPS is my favorite. It seems there is no flat rate USPS shipping, which I use mostly. Hope circle add USPS flat rate priority shipping feature in future.

Easy to use

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: No commitments, pay as you go. Super easy to navigate. Customer service on top of their game. Refunds for void labels are instant.

Great experience with Circle

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using the Circle service for almost one year. It is very easy to use. I can print my shipping label within five minutes now. And the important thing is that I can get very reasonable and cheap price compared with other websites. It is a real advantage and hope have a lower cost in the future. The new version is available now. Although I have not gotten to use it I will give my best try to use it. And the last thing is that I can get very quick response once I contact the customer service. They solved my question and gave me the solution very quickly. That is impressive. I want to thank them.

Good shipping store

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use

Cons: Just a few glitches like the validation feature that they need to fix

Overall: Using this store is simple and it helps save a lot of money. There are no hidden charges unlike many other stores. Calculating shipping charges is fairly simple.

The new version is worse then old version.

Mar 31, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: New version missing item qty which is very important for prepare the package and calculate package weight. The note column is also pretty useful since buyer may left message on the order. The item come with link will be good for seller to get details on the item. Also somehow I have several times hanging there on calculate shipping rate, especially for Fedex.

It's good to have such a tool to combine all sales channel together

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It's very convenient to use the web service to do the shipping for my different stores in different online markets. The basic requirements are all great. That will be better if it can map the products for different channels, and can synchronize the data with some accounting software.

Good service

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Generally the website is easy to use. There are bugs though waiting to be fixed. The price is nice which can save you a lot.

great product

Mar 31, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I am very happy with the service, cost and efficiency of the site. The new set up is a little confusing so i am trying to learn it

Circle Ratings

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It has been very easy to learn to use. Nice to see the the savings you get from the regular fedex charges.

A nice and easy use of the software

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clear and easy use

Cons: no

Overall: I started using this software 2 years ago, it is well used and save me lots of money.
Besides, the customer service is quite quick and patient.

Improvement on the usage

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Discount on shipping

Cons: Sometimes find hard to use

Overall: After the changing of all the functions, I found a little bit confused. I think necessary and detailed instructions should be provide on the new form of website.

Recommendations to other buyers: Need improvement on the use age and F&Q on the error msg.

Love circle.us so much!!!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The label printing service.

Cons: No international feature. Also the new version seems make it difficult for us to check the shipping address.

Overall: Circle.us saved me a lot of money indeed. I definitely love the website. It will be great if it can print international shipping labels . Please add that feature if it is possible.

Recommendations to other buyers: Please add international shipping feature, and then u will be perfect!

valuable tools for business

Mar 31, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Functions, auto import. Method of recharge

Cons: Small screen mode

Overall: It is one of the most important tools for my business since it save a lot every year. My only issue is when creating manual order, it won't require customer's phone number, but when you creat label it will ask for it , then you have to go back and revise the customer's info. I would say it's a bug since long time ago and hope fix it soon

Recommendations to other buyers: See comments

Overall, good service

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: good customer service. easy to use; discount price

Cons: not easy to search for a previous order;
no delivery guarantee date showing

Overall: The only shortcoming now is the delivery guarantee date is missing, which should be very important feature.

Recommendations to other buyers: no

Vendor Response

by Interlink Information Technology on April 20, 2017

Thanks for shipping with Circle.us. You will soon be able to check the delivery guarantee date again :)

Customer Support is very helpful

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have some unusual situation and need customer support from Circle.us. They are very helpful and knowledgeable and willing to give me suggestion.

A great savings that needs some improvements

Mar 31, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: somehow easy to work

Cons: needs more functionality - crashes sometimes.

Overall: Interface needs some improvements. Sometimes hard to do international shipments. rates are not accurate, you get a quote and later you get an adjustment. But Circle is a great system overall

Recommendations to other buyers: old system had estimating for shipments very easy to do. no longer there

still great room to improve

Mar 31, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: the customer didn't respond my request in time, and I contacted more then 3 times. they promised me they will contact UPS, but they didn't.
another thing is there is always cost adjustment, and I never know what the real shipping cost is.

Great shipping service and Big Saving!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FAST, BIG SAVING

Cons: SOMETIMES SYSTEM UPDATE HAS SOME BUG

Overall: We have been using Circle.us (Previously named Maimaijiao) for years, and greatly impressed by their great service, fast, stable, but saving much! This helps our company operation a lot and save budget too. Will definitely continue to work with them for our future need and recommend them to my partners whoever wants to use shipping services. Keep it up with all the good service and rate!

Recommendations to other buyers: NEED TO MONITOR FINANCE RECHARGE SPEED, AND MAINTAIN RATE

Pretty good

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: save on shipping costs

Cons: it's improving once you see the flow it's pretty easy

Overall: I found circle via the web, I had been using endicia and circle saved me money. the one thing I would say about the syntax is that you can tell the hugh Chinese influence, some errors are only in Chinese so you don't know what the problem is but will continue to use the service. would really like to link it to my 3dcart store.

Recommendations to other buyers: yes tie to 3dcart.....lol

Vendor Response

by Interlink Information Technology on April 20, 2017

Hi Ken, Thanks for shipping with Circle.us. We have recently improved a lot in the error messages. And, integration with 3dcart is on our to-do list.

Legit savings from a legit company

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most recent update is straight forward and flows well.

Cons: There have been some bugs in the past, but nothing that keeps us from using the software.

Overall: In the beginning, the fact that the savings on shipping was so significant, and I was not at all familiar with the company, I wasn't quite sure it was legitimate. After a good 100 shipments or so, I can say with confidence that this was one of our company's better finds. We're saving a lot of money in shipping and when UPS loses a package or we have some other issue with the shipment, Circle.us helps resolve it very quickly and painlessly. I'm very impressed.

Recommendations to other buyers: Use their live support if you have questions.

Vendor Response

by Interlink Information Technology on April 26, 2017

Thanks for your trust. We aim to provide the very highest levels of service :)

Circle.us helped me a lot

Nov 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: After using Circle.us, I save the courier cost and get more profit from the orders. In the beginning, I was not familiar with it and met some problems ,but they were so patient to explain to me. No matter what problems i met, they will help me to solve it.
If the system speed can be improved, I think the user experience will be better.

Vendor Response

by Interlink Information Technology on April 20, 2017

Thanks for shipping with Circle.us. We've improved the system speed and the UX must be much better now.

Adding Shopify will be better

Nov 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Circle.us for 3 years, it really move forward a lot. What touch me most is its service. They are ready all time. Every time I need help, they always there.
I hope it can integrate more selling channels, especially Shopify, I need it soon!

Vendor Response

by Interlink Information Technology on November 20, 2016

All customers' voice have been heard! We add the Shopify several days before, and you can combine your shop immediately. Need other help, feel free to connect us. You know we always be there!