Who Uses This Software?

Woopra is the perfect solution for any brand looking to optimize the customer experience through individual-level targeting and personalized messaging powered by direct integrations.


Average Ratings

10 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.95/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Woopra
  • www.woopra.com/
  • Founded 2008
  • United States

About Woopra

Go beyond traditional analytics and truly understand your customers.


Woopra Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

Woopra Reviews Recently Reviewed!


Woopra to better understand our customers

May 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Woopra has a large selection of powerful tools. The app is extremely user-friendly and I can navigate their page with ease. It does a fantastic job showing the technology being used by our visitors. I can work with great desire and productivity. I also like that I and all my work with great comfort. Quick integration into our systems was nice too.

Cons: Lack of documentation should be improved. Also for some reports, I had to apply for support. I also would like to have a pop-up chat feature where I could talk to people who are browsing our site.

A really good tool for customer journeys.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is not that heavy on the end user (client side) and provides really good metrics out of the box. Also like the easy configuration of events that can be triggered from the client or the server side.

Cons: Their UI could get a facelift to improve the user experience. The pages seem slow, loading a different view takes longer than expected and although people are patient when they wait for such data it could definitely improve.

Can't do work without it.

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I use this every day and can't imagine running the business without it. It drills down to the individual person level so you can really see what each user is doing.

Cons: Some bugs still and it is down from time to time. Support is really helpful but not always fast. The switch from their old version to new version wasn't managed well.

Very comprehensive high speed website stats

Jun 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Great user tracking functionality including detailed live updates

- Simpler and more intuitive interface than Google Analytics

- Easy to setup and get started

Cons: - Chatting with online users can be cumbersome and hard to manage

- Mobile app could be quicker and have a better UI

Capterra loader

A complete tool with strong features and pricing bundles for every need

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Mostly enjoyed the appconnect third-party integration, which enabled me to process information across segments of my choosing, create unique reports and consumer profiles, as well as gather data across different of platforms (such as e-mail, help desk, chat, and so forth). Other great features offered by this tool are the action triggering capabilities, report funneling, and the CRM integrations (I mostly used Marketo, Salesforce, and Zendesk). Data can be analyzed both from web and mobile, so that's another big pro for me.

Cons: The dashboard could have been more intuitive.The real-time analytics information is a great feature, but I was caught wondering at times if things were properly updating or not (no way to tell for sure).

Very helpful for user funnel analysis

Feb 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Woopra helps us analyze our user acquisition funnel and conversion rates on various pages on our site.

Cons: Takes a fair amount of learning as it can be a bit complicated to really get the most out of the product.

Capterra loader

Used to be good, the new UI update made it unintuitive for me

Mar 08, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can deep dive into customer activity.

Funnels are super customizable.

I set up a custom dashboard for myself in under 10 mins.

Cons: The new UI makes it very hard to find the data I need (probably because I'm so used to the old UI)

It's not cheap.

Support response time is slow.

I really like this service

Apr 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have the ability to monitor our customers in real time, which gives us a lot of information on how to improve our website and increase revenue. Do not be tempted to try something new, this service will definitely not disappoint you.

Cons: There were problems with displaying statistics and some reports. Also, in order to configure more detailed reports, you need a lot of time and basic technical knowledge.

Great analytics in a sea of great analytics.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The UI is pretty sexy, and it's really easy to use. Small footprint in the JavaScript tag is nice too.

Cons: In reality, there are a ton of great analytics companies out there with similar features and similar price points. Test them all and pick what you like best.

Great analytics tool

Sep 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to track individual users, and their history

Cons: It is a bit expensive to get past the free tier.