# Woopra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Woopra the right Statistical Analysis solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155465/Woopra/reviews --- Woopra 4.3 (13) [View alternatives](https://www.capterra.com/p/155465/Woopra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Woopra Ease of use 4.1 Customer Service 3.9 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Madhav B. Marketing Manager Internet Used the software for: 2+ years ### "Used to be good, the new UI update made it unintuitive for me" March 8, 2018 3.0 Pros I can deep dive into customer activity. Funnels are super customizable. I set up a custom dashboard for myself in under 10 mins. Cons The new UI makes it very hard to find the data I need (probably because I'm so used to the old UI) It's not cheap. Support response time is slow. Review Source CG Catania G. Sales Manager Retail Used the software for: 1-2 years ### "My Experience With Woopra" April 29, 2024 4.0 Pros The tool makes text analysis easy and has also great CRM features. Cons Using Woopra has been easy and no complication. Review Source VR Verified Reviewer CEO & Founder Used the software for: 2+ years ### "A really good tool for customer journeys." May 8, 2018 5.0 Pros It is not that heavy on the end user (client side) and provides really good metrics out of the box. Also like the easy configuration of events that can be triggered from the client or the server side. Cons Their UI could get a facelift to improve the user experience. The pages seem slow, loading a different view takes longer than expected and although people are patient when they wait for such data it could definitely improve. Review Source VR Verified Reviewer Entreprenuer/Ecommerce Business Owner Cosmetics Used the software for: I used a free trial ### "Woopra Review" January 7, 2023 5.0 Pros If there is a software that focus on individual users, Woopra is stands. It gives accurate insightful tracking and limitless customized reporting. While giving you behaviour analytics, it allows you to identify users by name or emails, making it easier to map out the end-to-end user process. Regardless of the platform a user logs in from, data can still be merged and a complete history of engagement will recorded. Cons The only drawback is that phone support is only for customers and it's a bit price for small businesses. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "Can't do work without it. " July 10, 2018 5.0 Pros I use this every day and can't imagine running the business without it. It drills down to the individual person level so you can really see what each user is doing. Cons Some bugs still and it is down from time to time. Support is really helpful but not always fast. The switch from their old version to new version wasn't managed well. Review Source ADAM R. Owner Marketing and Advertising Used the software for: 1-2 years ### "Gotten worse recently" April 11, 2019 3.0 Pros The analytics are good but over time support has been slowing down and there are more bugs than ever. Cons Features stop working at times, it takes 2 days to hear back from support, things get deleted without them telling us, remove good features to make room for confusing beta features. Review Source PP Paola P. Sales Dep Used the software for: ### "A complete tool with strong features and pricing bundles for every need" May 1, 2018 5.0 Pros Mostly enjoyed the appconnect third-party integration, which enabled me to process information across segments of my choosing, create unique reports and consumer profiles, as well as gather data across different of platforms (such as e-mail, help desk, chat, and so forth). Other great features offered by this tool are the action triggering capabilities, report funneling, and the CRM integrations (I mostly used Marketo, Salesforce, and Zendesk). Data can be analyzed both from web and mobile, so that's another big pro for me. Cons The dashboard could have been more intuitive.The real-time analytics information is a great feature, but I was caught wondering at times if things were properly updating or not (no way to tell for sure). Review Source CC Cindy C. Web Project Manager Hospital & Health Care Used the software for: 1-2 years ### "Might be good for marketers, but not for research teams" February 21, 2019 2.0 We are using Woopra to gather data at the user level for a research project. This project required multiple variables to be collected for each user. There was no easy way to download reports showing all the variables we needed for each user over an 18 month period. Pros clear interface, responsive tech support team (but the solutions weren't very helpful) Cons Very difficult to do anything without developers and to download complex reports with raw data at the user level. Data appeared to disappear in a user's record even though the month-over-month graph shows record of user. Very hard to record accurate data if you're not being careful. Review Source VR Verified Reviewer Health Transformer Information Technology and Services Used the software for: I used a free trial ### "Great analytics tool" September 9, 2018 5.0 Pros It is very easy to track individual users, and their history Cons It is a bit expensive to get past the free tier. Review Source Shubham S. Associate Business Analyst Computer Software Used the software for: Less than 6 months ### "Woopra a tool for tracking information." November 22, 2019 4.0 Allover it is the best tracking tool which helps the operator to know about the requirements and priorities of the customer. Pros Woopra is the best tool to track solutions and monitor our all clients. It is a good way to understand their requirements and priorities.Other than that I loved the interface of the software and it is quite easy to setup the tool. Cons All over it is very good as compared to other similar products but it is hard to understand and operate for the beginners. Review Source JK Jeremy K. Operations Manager Internet Used the software for: 2+ years ### "Very helpful for user funnel analysis" February 6, 2019 5.0 Pros Woopra helps us analyze our user acquisition funnel and conversion rates on various pages on our site. Cons Takes a fair amount of learning as it can be a bit complicated to really get the most out of the product. Review Source BM Brad M. Director Media Production Used the software for: 2+ years ### "Very comprehensive high speed website stats" June 5, 2018 5.0 Pros \- Great user tracking functionality including detailed live updates - Simpler and more intuitive interface than Google Analytics - Easy to setup and get started Cons \- Chatting with online users can be cumbersome and hard to manage - Mobile app could be quicker and have a better UI Review Source SE Steve E. CEO Used the software for: 6-12 months ### "Great analytics in a sea of great analytics." April 5, 2018 5.0 Pros The UI is pretty sexy, and it's really easy to use. Small footprint in the JavaScript tag is nice too. Cons In reality, there are a ton of great analytics companies out there with similar features and similar price points. Test them all and pick what you like best. Review Source Similar Products Featured ## Related categories [Web Analytics](https://www.capterra.com/web-analytics-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)