CallScripter

CallScripter Synergy

5 / 5 1 review

Who Uses This Software?

Any Contact Centre / Call Centre / Customer Engagement Centre. Inbound or Outbound operation.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $34.00/month/user
  • Pricing Details
    Monthly and outright pricing available, please contact for further details
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CallScripter
  • www.callscripter.com/
  • Founded 2001
  • United Kingdom

About CallScripter Synergy

A tool that offers the necessary features to Call Centers in order to help them meet their exact business requirements.


CallScripter Synergy Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

CallScripter Synergy Reviews Recently Reviewed!

5 stars all round

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Highly adaptable, easy to use, great team to work with.

Cons: Almost too easy to adapt, so need to be aware of this at an upgrade.

Overall: As one of the first commercial users and a long-standing client of CallScripter, we rely on CallScripter as a key element of our business model and offering and can say that it always performs well.
As a product, it's user-friendly, reliable and adaptable to our many needs and the CallScripter team are professional, efficient and great to work with.
We have no hesitation in recommending the product and team.

Vendor Response

by CallScripter on December 19, 2016

Thanks for the review Christian. We are glad to have you on board as a valued customer!