Who Uses This Software?

Salon or Spa and Fitness/Gym owners. Chair or booth renter. We even offer salon suites (spas/gyms) a custom booking site and search page like we did for Sola Salon Studios.


Average Ratings

1551 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Vagaro
  • www.vagaro.com
  • Founded 2009
  • United States

About Vagaro

Vagaro: online Personal Trainer Scheduling & Business Software that works: computers & mobile devices. Easy-to-use flexible scheduling complements memberships feature & inventory management. Most downloaded/reviewed Apple & Android app starts @ $25 with 1 Month Free Trial. Includes email marketing, customer retention reports, QuickBooks online integration, and text reminders. You also get added to the Vagaro Fitness Search Engine! Bonus: Book Appointments directly from Yelp and Facebook


Vagaro Features

  • Appointment Scheduling
  • Assessments
  • Attendance Tracking
  • Billing & Invoicing
  • Certification Tracking
  • Client Management
  • Commission Management
  • Exercise Library
  • Fitness Plan
  • Nutrition Program
  • Online Store
  • Wellness Plans

Vagaro Reviews Recently Reviewed!


Love the integration

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: love it

Pros: It does it all from email marketing to text/ email reminders and confirmation to credit card processing and so much more

Cons: I have no complaints. It does everything I need for my business. The software really isn't missing any functions.

I love the auto confirmations

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: this system is easy to use, easy to set up, easy to schedule clients and you can double book! I can't think of anything I would need to improve.

Cons: I don't have any cons that I can honestly speak about. The system does what I want it to do when I want it to do it.

Awesome Software

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: You're Awesome!

Pros: I like organizing my clientele and being able to make notes of each different clients hair needs in a neat and presentable format. Recently discovered i can take a pic of my client allowing me to grab a snapshot of their hair when it looks good and how they want it which is incredible

Cons: I would like an option to see the last time they made an appointment. Maybe it's in there somewhere as an option, but if that's the case, it is in a inconvenient place.

I need it to track room useage

Jun 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: better reporting for tanning salon. need to know how many times each bed is used

Pros: I like how it keeps track of my customers and how i can track how many times they come in per month

Cons: will not let me work with my credit card machine and inventory will not put rooms on calander in times

Office Manager

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, great video instruction , the staff has been very pleasant to work with and responsive.

Cons: Needs better ways to customize repots. The group classes options needs to be more dynamic. thank you

Easy and User friendly

Jun 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We plan to continue using vagaro and spread the word to other business owners who could use this service.

Pros: Customer support is helpful and knowledgeable to help with setup or issues. We were able to add our customers in ourselves with ease.

Cons: if I had to pick one con it would be the wait time for customer service. Other than that, no cons so far! Everything has went smooth and our clients love the ease of use as well.

Best Booking Software I've Used!

Jun 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Comments: Overall, this has been the best booking program I've worked with. I will keep it forever! I highly recommend it to everyone with a business....big or small!

Pros: I love how easy it is to use for me and my clients. I run my own massage office so I can't always get to the phone. Booking online is a life saver! It is the best investment I made. It's great for me as a sole proprietor, but it also has the functionality to support a whole spa staff. It's awesome!

Cons: The only thing I would fix/update would be on the mobile pro app. AND.....this could be an "operator error" and I just don't know how to do this. But when a customer leaves a comment about their appointment, the only way I can see it is on the laptop. I can't see the comment on my mobile app. It just show "no notes" but the note icon is on the appointment when you look at the calendar. It's a little frustrating, but I don't always have my laptop handy to pull up the note.

It was fantastic when first launched but has lost touch with what the salon or stylist needs.

Jun 15, 2018
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
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Comments: I am very disappointed with the lack of stylist concern.

Pros: Online booking, Easy for clients to book but web design that you have to choose from is boring ! Time for a facelift

Cons: Terrible customer support. Some new features ( tip % on check out) are just stupid. At one time this was a great service but most of new features are useless and unnecessary Web design is about 10 year behind. Boring to The clients I hope some changes are made soon.

Love it, it does far more than most scheduling apps.

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: They keep making it more user friendly with updates. its easy and simple to navigate. I always speak to someone when I call customer service without being on hold for lengthy times, they send out follow up emails.

Cons: The page closes out on my ipad or spins in thinking mode occasionally when your in the middle of an action.

Great App

Jun 13, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the customer service. Anytime Ive had questions about something, I ALWAYS received an answer.

Cons: Some of the functions that Id like, Im not able to customize. Some of the settings could be better and not inclusive.

I am loving the ease of Vagaro... however its missing a few MAJOR things.

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I love having the ease of the program, but I am hoping that you can adjust the billing portion making it more optimal for small business owners that have multiple needs soon.

Pros: This interface fairly easy to use, and I love the mobile accessibility for both my clients and myself. I love that I can simply keep going about my day and business without a worry to be doing more to keep up rebookings, emails, or client interactions. I love the test reminder for clients, and the email/text interaction keeping me informed of what is going on with my calendar. it makes me feel like I have my own personal assistant.

Cons: the billing can be confusing and isn't as simple as it could be. There should be a customizable billing feature where it asks your billing needs, as all industries don't do the same things; ie direct billing, also allowing to pay one IOU and not having to alter another payment (under the same customer) at the same time. When paying the IOU's we should have the ability to alter the input date to reflect when the payment was made, instead of the day of inputting (back dating, etc), you shoud be able to correct an bill, or payment, cancel a transaction, or alter an invoice after it has been created.

i love vagaro.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: very easy to use. every one can use it. my customer say . very quick and easy to use. i recommend vagaro to every one i know.

Cons: the best to use. you make my life very easy. my business grew very big. you save my life with your software

Shear Beauty Hair Salon

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Everything I need to operate my business is right in this app! Easy to use and there are always tutorial videos available if you forget how to work something. Or if you are showing a new employee.

Cons: I am having a hard time figuring out my website and I wish I would be able to add more than three pictures in a portfolio rather than creating a new one each time.

A Dream

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Functionality, Ease, & Simple. Have used many scheduling programs in the past. This has made my day more useful to my clients.

Cons: Nothing yet. At first blocking off time was difficult to figure out, but now that I've done it once it's a piece of cake.

Great Tool and Easy to Use

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: customer service has always been phenomenal.

Pros: It works well for multi locations. Its easy to use and your not duplicating your work. Input your inventory and clients and share between locations makes this a great tool

Cons: They don't have the ability for my booth renters to have their own checkout account so they are using a 2 step process. Not the end of the world but this could be better

GREAT

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am just signing up with Varago after reviewing other software and CC processors for my spa. I am excited to choose this program. The customer service is right on with being patient and helping me.

Cons: I do wish I could add buffer time to the service. I don't have many other complaints at this time..

Everything is Simplified

Jun 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am a mindbody convert. I researched several other programs/apps before I decided on Vagaro. I am very happy about my choice. The customer service has been top notch. A few times I had to wait quite some time for someone to get back to me but fortunately those were not emergency situations. When I did get to talk/online chat with someone they were very helpful, patient and thorough.

Pros: ease of use, affordability, integrated emailing & marketing tools, gift certificates, ability to schedule rooms with each appointment to avoid overbooking spaces and very easy to track membership.(this was very cumbersome in MB because I used a 3rd party cc processor) I also like the interface on the desktop version as well as the app. It's fun to use!

Cons: 1-Inability to force scheduling of couples massages with 2 therapists for 2 individuals. 2- Inability to set online scheduling to only show open appointments around existing appointments to avoid big gaps in schedule. 3- Inability to enter a tip after a credit card transaction has been completed and the inability to undo a transaction that has been paid by credit card prior to it being settled.

Amazing Scheduling System

Jun 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a very great system that keeps me and the salon organized and on top of anything running low.

Cons: Wish it was a little easier to input inventory into the system. Other then that there are no other cons.

Amazing software system

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the checkout process is simple to use and works great with credit cards all types of cardsincluding american express

Cons: the rebooking feature is too time consuming since I need to reenter the name after checkout instead of keeping the name in the system

Easy Set Up

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up and get going, very simple process and works great! I like the ease of putting in appointments for myself or blocking out for a personal appointment.

Cons: Time consuming and a little frustrating for customers on their first try....I choose to help my clients by emailing the link to them.

Simple simple simple

Jun 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love the app.

Pros: This is a great app or software for people that are not techie savvy. The appointment reminders are great, clients love them!

Cons: We need an indicator if there credit card is expired/ or a warning that its close to there CC being expired that is on file with the system.

So easy to use

Jun 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: always gives me a "warning" if something can or can't be done. I love how easy this system is to use. Takes time to set up but fun to play around with.

Cons: not being able to track hourly employees. I haven't used it yet for inventory so I'm not sure how well that works.

Love Vagaro!!!

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, has lots of features. Clients love how easy it is to book online. They love txt and email reminders. Reduces my no show rate. Online support is available with instant chat. Very responsive.

Cons: I like everything about the service. I can't think of anything that I don't like. All is great!!!!!

A good product, but too expensive for what you get.

Jun 01, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like that this program has a downloadable app so I can access my schedule anywhere. Its fairly easy to use.

Cons: I don't like that the payment swiper costs you money at all since i can do paypal at no cost for a swiper. I also don't like that vagaro takes all your transaction fees at the end of the month vs. Right out of each transaction.

Excellent for new or solo businesses

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Other than the con, the app is great. There are others on the market that are similar or aesthetically more pleasing but are much more expensive and include more than what you might need as a new business or solo practitioner.

Pros: It's a great bang for your buck. As a starting solo esthetician, this has all the features you need and can customize by adding extras as you grow.

Cons: Your business is on an application competing against other businesses that pay for a better spot. Example: your client didn't have a Vagaro account until you asked them to set up an appt online. Now, the app they use to book their appts with you also pops up other businesses in the area allowing other businesses to offer to your client and possibly tempt a client to go elsewhere.

#Exellent Software#

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Everyone that want to improve their businees will adore this software.

Pros: Vagaro was and is one of the best decision that I had for my business. To manage my business is easier now. All the clients that I have like it very much.

Cons: Actually I don´t have anything against. All tools that are offered are totally useful. For each tool there is a tutorial video that explain in detail how to do what you want.

Love It

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything in one place!! You can run reports, do payrole if you have employees. easy to use. They have toturials if you need more help.

Cons: I wish it would give me appointment reminders 10mins before. Like in Icalender or Google calender.

Best Online Booking Software!

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and excellent customer service. I was able to cancel a few other services that i had because this software does it all!

Cons: I honestly haven't come across any cons yet. They update the software often with new features and updates to existing ones.

Partner

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been with this program from the beginning.

Pros: Everything the ease of booking on the go with my iPhone iPad or even my lap top. Compliments from customers on the reminders.

Cons: You just have to get use to the new placement of items. But once that is accomplished its clean and easy.

Customer service needs work

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Product works well and is very easy to use and track data. Text reminders are a huge benefit. Fees aren't too bad.

Cons: Customer service is not easy to contact and the chat feature is not always quick or responsive in a timely manner.

Easy access to my business and clients.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the most that i can go on to my schedule at any time and make my appointments it makes it very friendly to myself as well as my clients.

Cons: That on my mobile APP i cannot look up my report for my service sales. I Like to check my report from time to time to see how close i am with my goals.

its simply perfect!

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: the text reminders are golden

Pros: i dont need to think when i use it. Everything just works effortlessly for what my busy business needs!

Cons: nothing I can think of! I guess i can say when there is a update for the system it always happens at night! .... wait...thats a good thing too!

I was very hesitant..... Now I am very happy

May 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I LOVE not having to do my own reminders! There is so much that I haven't accessed on Vagaro! I still have a lot to learn.

Pros: *It is easy to use once set up. Some of my clients had a hard time getting profile up and running but once they did it is very easy to use. *I love to color coordinated calendar. This keeps me organized at a glance. *Price is good

Cons: I am booked up several weeks in advance. I would like if there was a simpler way for my clients to see available appointments. For example a quick glance calendar with available dates or a list of available appointments per therapist. I am a massage therapist and by using an online scheduling program I loose control of which clients I see and when. For example I may have 2 or 3 two hour deep tissue massages in a row. But this would be with any service. People have been flexible if I have to move them

New Buisness

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you for making my dreams of owning my own salon so easy with all of the tools Vagarro has I will win for sure! Work Smarter not harder!

Pros: So easy to start and use! Much easier than other salon software! I have been able put in all of clients with no worries!

Cons: Can not find one yet! I would love to see it work like QuickBooks so I can put all of my info in one area. Also I wish It would work with my S7 credit card reader!

Easy and all in one!

May 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The usability of it.. It is very streamlined. I feel like there is so much more that I still haven¿t discovered.

Cons: The only cons I¿ve seen so far is when the overall system has a glitch and it slows us down in our checkout procedure.

Perfect Software!

May 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Would like Vagro to get the HIPPA Policy into place ASAP!!!

Pros: Easy to use, utilize many of the features Vagaro has to offer. Allows me to enter information into the system very Easily. It offers a step by step instructions how to use this software.

Cons: It does not offer HIPPA Policy to our client/patients when we store private information.In the industry today. It is important to have this in place.

its like having the best assitant

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: vagaro in a whole is very well organized site classy OMG, the absolute best part is that when in trouble you actually talk to a real person, the best

Pros: I like the way vagaro sends a reminder to my clients ,they like it too,i love the page where they list all the stylist in the area, there so many things i like

Cons: I DONT LIKE THAT THEY HAVE NOT SENT CLIENTS ,some of my friends have style seat and they get clients weekly

What was life before???

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy online booking for clients. completely customizable with timing for services and options much more

Cons: would like for it to allow online booking clients to pick service option before choosing date. sometimes it can be confusing.if a 30min window is available. it shows first available date but if they are needing a 3 hour service it will say that day if booked. this makes them think the site is down when every day shows availability. but not the amount of time for their service!

A great POS software for beautysalons.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the way it keeps inventory. I like that it keeps track of the expenses and income. I like that it is a P. O. S. system. Vagaro is almost like a virtual secretary and book keeper in one. I like the calendar and that you can use it on your phone or Ipad. I like that clients can book appointments on - line 24/7. I like that you can accept credit cards with Vagaro. I like that it reminds clients of appointments and

Cons: that Vagaro has to be logged in every time when you have clicked the remember me. box. other than that there is not a thing I can think of that i do't like.

Perfect For Personal Trainers and Performance businesses.

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can schedule appointments, classes, and you can even create a store to sell products online! It is convenient, cheap, and you get everything you need to help manage your business.

Cons: I wish it synced with my google calendar so my schedule would show up right in my phone. However it is not that big of a deal to just go into the mobile app for access to my calendar.

Good App until speaking with support/customer service rep named Ching

May 21, 2018
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I used vagaro pro for 2 years. I switched bc customers complained about having to create an acct through them to book an appointment. Vagaro¿s Customer service/ Support was very rude and not helpful. Definitely was an employee who is only there to do the bare minimum.

Pros: Great App to remind customers of their upcoming appointments and to see who¿s confirmed and who hasn¿t.

Cons: Too Pricey for multiple locations Customers complain about creating an acct. rude customer service.

Visually great and easy to use

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Clear screen. Has all the bells and whistles for a good price. Easy checkout screen. Can see history and past appointments from checkout screen

Cons: Need to be able to edit text messages sent to clients. Updates are in US time which can be salon time in Australia

Vagaro is very easy to use

May 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I find this software much simpler than mindbody. Its nice to have options for functionality but at some point those options can add more complexity which is something we had trouble with while working with mindbody.

Cons: We have found that sometimes text confirmations do not work and that is the thing i like least about this software.

Overall: easy to use

Growing In Industry, But Lacking In Key Marketing Metrics

May 18, 2018
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: I know a ton of clients that jumped off StyleSeat or something similar to jump on Vagaro--and they are happy. However . . .

Cons: A feature that is often requested and ignored is to be able to add the Facebook Pixel to their client booking page. This is a HUGE FAIL! If you believe that FB is awesome for marketing--which is most people--why would you use a service that does not integrate where ALL your clients are?!? I wrote the CEO about this and no avail. I've been in several Vagaro Support chats which are really bad in my limited experience. This is such a shame. There are ways around this pixel thing to track people who landed on your Vagaro page and left, but it's tricky.

Overall: None. No Facebook Pixel.

Salon calander

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Comments: I have been using Vagaro for over 6 years

Pros: Very easy to use, helps my clients schedule online. I love the automatic confirmation emails and texts to clients.

Cons: software updates during business day hours is Not a good idea as the calendar doesn't save new appointments made during the updates

Vagaro is user friendly and was very easy for me to set up, & I would not call myself computer savvy!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the reports, the rebooking ease, and the look of my schedule on the computer screen it is very easy to read.

Cons: It is such a pain to have to go into settings to turn off the credit card function when another card system (on my phone) is being used. In my last software program, there was a button you could push when a non-authorized transaction was done not through the Vagaro merchant system.

Kit and caboodle

May 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So far this has been a great software system. Love the fact that everything is in one place. It is user friendly easy to use the booking app.

Cons: I would like be able to see the open gaps in between appointments vs the color just being different. Can be difficult to see where I can double book sometimes.

Yay for Vagaro!

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you for the awesome program!

Pros: It's very simple to use- booking, reports and a simple to follow interface. Love how easy the app on the phone is too! It's been very helpful!!

Cons: Can't really think of any so far- only been a month! If anything comes to mind, I will definitely utilize customer support!

review

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am enjoying my Vagaro account.

Pros: The ease of operation and the price are my favorite things about my Vargaro. I have recommended it to several other business owners & complimented the way it has changed my business scheduling for the better.

Cons: I was unable to fully utilize everything to my android phone in order to operate my business out of the office.

YES!!!!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is the best booking program that I have tried so far and I have tried almost all of them.

Pros: I love that I can link this to my Facebook and website for my clients. I also love that there is an app for both myself and my clients. I don't have to play phone tag. My clients can get what they need 24/7.

Cons: I haven't found any cons about this product so far. I don't know what else to write here.

Capterra-loader

Best online booking software.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's basically and all in one program. Clients love how easy it is to schedule, reschedule and purchase gift certificates.

Cons: My card reader stopped working and sent a few emails and tried everything customer service recommended and it's still not working.

Amazing salon and spa software!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that the software can be linked to different platforms (i.e.: Facebook) and that people can book from those platforms. Vagaro can send out text messages and emails with updates, which is much preferred over robocalls. They also have an online chat to help with any issues!

Cons: The payment structure sometimes doesn't work, like with the credit card reader. That might be an issue with our reader or a connection to the software. But most of the time it works out just fine.

Love it, and so do my clients!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, the phone app is great for myself and my clients. The automatic text reminders save me tons of time and money, I don't even want to know how many no shows I would have without this feature!! Also, the price is worth every penny. I am a one-woman business and I cannot afford to hire a receptionist. Vagaro IS my receptionist!

Cons: I would love an option on the control panel on top of the website (computer, not mobile) that has a search bar so that I can more easily find client information, rather than having to click into the Customers toolbar. Having quick access like this would be extremely helpful!

It is great for scheduling and keeping track of the business

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I love the help videos! I have learned how to use the product more effectively.

Pros: It supports multiple employees and it has a section to determine profit per service! It can keep track of resourcing rooms for services.

Cons: I would like to see an option that when a client books that an email can be sent automatically followed by a 24 hour period another email can be sent. In a busy climate, these emails that need to go out to the client get lost and it doesn't happen.

Just getting started and this system is absolutely hassle free!!!

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are rebranding and making a fresh start after 15+ years. The ease of use is such a relief. If customer service holds up... then 100% pleased with the decision to use Vagaro as our scheduling system!

Pros: Easy to comprehend at all levels. As a Pilates Studio owner my forte is NOT technology...it¿s bodies. Having a system, tutorials, support that I feel confident using is paramount. Vagaro is IT1

Cons: So far ~ no cons! The previous system had too many steps. Far less on Vagaro.

Capterra-loader

Package function is not clear and you cannot check out the package without assigning people

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Scheduling a single service or checking out a product is easy. Clients report having an easy time booking themselves online.

Cons: Felt like the customer service rep always tells us to refer to the webinars. Not very helpful. Don't like the complexity of the packaging. Cannot assign commissions to assist with payroll management.

Vendor Response

by Vagaro on May 08, 2018

The Package function was designed to group individual service types together so a discount can be given for purchasing more than one at a time. Packages can be made on-the-fly or preset for fast and easy addition to the customer's Checkout. Each Package must be applied to a customer profile. This is done so that when a customer comes in for a service, the Package counter is immediately decreased upon Checkout. We have detailed information on our Support Forum to help our customers learn how to sell them. https://support.vagaro.com/hc/en-us/articles/204348000 https://support.vagaro.com/hc/en-us/articles/115003443793 Our Support department does a great job of educating customers once the general tutorial has been given. We regularly suggest our customers take the live webinar or view one of the past sessions to have an overview of how the software functions. After a general knowledge has been grasped, we are happy to go into more detail to tailor Vagaro functions to different biz models

Tried this per recommendation, but its taking awhile to set up and features are not all there.

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The calendar set up, booking, and billing options are great. The customer service is helpful in any questions that I may have.

Cons: There are no file upload options, no online intake forms, additionally, everything is extremely manual and takes a lot of steps. I have been trying to adjust my menu options for days now. Also, the interface takes a little bit of education to navigate. Its not clear where basic functions are such as changing my open hours.

Overall: I am able to do packages, gift cards, memberships, and have efficient online billing through booking.

We are happy with our switch to Vagaro. It was easy to set up and go.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The email / text reminders are so helpful for our clients, the rate of no-shows has dropped since we've switched.

Cons: I'd like the ability to have more report options. Inventory needs more options as to how to order what we need, want and don't want based on our choices not just inventory levels.

Vagaro has been fantastic!

Apr 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vagaro is easy to use, great value, and offers a great pos systems. My clients like it as they can easily log into the App on their phone or computer and set up their own appointments. The customer support is friendly and has always found a good solution to me small problems when I was just setting up the application. Overall - Vagaro is the best scheduler out there.

Cons: It is not easy to think of cons as this application is really just what I needed. I have not used all of the unique offerings yet to possibly see what may be missing from this so think there is really nothing that I would suggest as a con.

Overall: scheduling for my new business - POS system linked to my bank.

Best Salon software for Suite Life

Apr 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Mobile app is great and they keep updating it which makes it even better. Software is easy to use as is checkout. Setup is normal.

Cons: Can't integrate your own CC system have to use there's. No thank you it's always down based on my emails. Not enough reports for single growth reporting.

Fabulous!!!!

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online booking is user friendly for our guest and the price is right. Easy setup along with great customer service.

Cons: At this time I feel there are no cons about Vagaro. We are very pleased with the system for our salon.

I like that my clients can schedule online

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clients can schedule online, tracks my inventory, runs reports. There are still so many tutorials I still need to look at to see the full potential of using Vagaro

Cons: I don't know when my money goes into the bank. On square there was a deposit screen that said if it was pending and date and how much went into the bank. This was helpful to me because I rely on my day to day deposits.

Overall: It helps to save me the time on my phone because people can go online anytime and schedule an appointment. Helps also save time by all of the reports I can run to keep myself on track.

SO SAVY

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: REALY ENJOY THIS PRODUCT. FROM SCHEDULING CLIENTS, TO EMPLOYEE MAINTENANCE, FULL FUNCTIONALITY. EASY TO LEARN

Cons: LOVE THE VIDEOS AND CUSTOMER SUPPORT. I HAVE NO KNOCKS ON THIS PRODUCT. HIGHLY RECOMMEND TO OTHERS.

Overall: SMOOTH OPERATIONS

Capterra-loader

Its a very good system specially for hairdresser. they need improvements in fitness & dance/ classes

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Pricing and customer service. Ease of Use. I have no more to say about it. pricing and customer service to me.

Cons: It needs more personalization for dance studio. connection to the websites. Membership implementations. setting up services and classes should be more user friendly.

Overall: Merchant organization, business management.

Capterra-loader

Love this software so far!

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Vagaro is very inexpensive and compared to Sqaure appointments (which I was previously using) there are more options such as being able to sell packages

Cons: Wish it linked to Square credit card processing... I at times have issues when using it from my mobile device with not showing the entire screen

Good when it's good, but tends to be very glitchy. Never keeps an accurate inventory!

Apr 23, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The system was pretty intuitive, and clients were able to interface fairly easily. Easy to schedule and reschedule.

Cons: Never kept an accurate inventory, lots of glitching, scheduled appointments over each other, didn't always send confirmations. Wonky tracking, always innacurate on rebooking rates, etc.

Happy Vagaro customer for years!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I love being able to run reports, capture client info/ spending habits, the ability to capture credit card information when booking, and the ease of running a promotion and tracking gift certificates. I love the auto reminders for appt confirmations and the ability to pad appt times so clients don't get double booked. By the way, I am the 2017 referral winner for Vagaro, so I talk up this company all the time!!! Couldn't run my biz without it.

Cons: The marketing templates look a bit elementary, so I have to upload my own images since I'm not a huge fan of the premade ones. I usually just use mailchimp for marketing because of the templates. Also, every Massage & spa forum online says how Vagaro REALLY needs to get a SOAP note for massage therapists, as well as online intake/ consent forms for clients to digitally fill out. I really wish Vagaro was compatible with SQUARE, bc I refuse to use Vagaro's Point of Sale system for services bc the fees are slightly higher than square.

I am only getting set up, and haven't had too many problems, but whenever there was a snag Zendesk

Apr 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Zendesk is always there to help. when ever I have a snag. They are so nice!
You do your updates over night, not during work hours.
My current software doesn't keep track of my reports the way I'd like , this is much better!

Cons: Nothing so far. It seems easy so far. It's just different that what I have used in the past. So just trying to get the hang of it.

Great Customer Service with Efficient Product!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer Service Is Great, They are always ready to assist when ever I've called and tremendously patient with me. Love it A+++

Cons: App Need a little Work. it's not as easy to add on and check out clients as the previous app I've used. It also requires too many steps to add and check out products

Great system! Easy to use! Clients love the reminders.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Text and email reminders are great. Having the app with the ability to sign in anywhere is awesome. Like the ability to add retail with pictures. And tracking state tax is a breeze. Have not ran that many reports yet but it seems like it's going to make life a lot easier.

Cons: I wish you could click and drag all parts of the appointment, for example, shortening the process time.

Great Experience

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: I like how easy it is to understand the program without having to read a manual. Love the color coding of the services for working at just a glance of the schedule. It is easy for client use as well.

Cons: the receipt only prints out the name and license of the person checking them out and does not have the name of the people doing the service or their license #

Overall: ease of use. Cost effective

Capterra-loader

Love Vagaro!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of use and that my customers can schedule their own services with ease. As administrator I am able to add functionality for certain employees as needed and my employees are loving it as well.

Cons: There is a slight learning curve (for me anyway ;) Mrs. non-tec savvy), however Vagaro also helps with that with education videos and webinars about how to do the basics and beyond! I am finally going to try some of the beyond features ;)

Overall: ease of scheduling and rescheduling, tracking progress of my salon, emailing features to my customer base.

Brand new to me am enjoying so far

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am not a computer person by any stretch of the imagination but am finding my way relatively easy. Have worked on mindbody in the past and am finding this more user friendly.

Cons: uncertain at this time. I am brand new to owning my own studio and first time at having to program anything like this.

Overall: Like I have said earlier I am still very new to this software but I am liking the experience I have had thus far

Capterra-loader

Best salon software I have ever used.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being a cloud software is the best by far. It runs as easy as a hardware based software, but with the ease of being able to long in anywhere.

Cons: No cons. The only time I had an issue, I called customer support and it was resolved right away. I would be nice if there was a windows app that works like the android and ios apps.

Overall: I get great client maintenance and a great schedule. Marketing tools built right in.

Vagaro is easy to use and the best software for appointments.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: My lash stylist and nail technician use this software to schedule appointments. I love how easy it is to schedule appointments and confirm appointments.

Cons: I do not have any negative things to say about Vagaro. As a user it is very easy to use and I hope my stylist continues using it.

It is fantastic for what I need

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Vagaro is very user friendly. Easy book, easy to check out. I can keep track of my product inventory. I also have it available for online booking on my website and facebook page.

It's been great!

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It very user friendly. I like that the support team is very well versed in what the are doing. I liked that I get emails after each call.

Cons: I really haven't come across anything as of yet. I think the creators of Vagaro have thought of almost everything

Overall: It is making my work easier, especially with booking confirmations.

Super easy to use!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I love that the software sends out texts reminders. My clients think that I just remind them all the time and I just don't have time for all that. I like the fact that I can easily look at my day and know when I have a color and when I have a cut just based on the color of the appt.

Cons: It's really not the software but more so the different set up on my computer compaired my phone. Sometimes I get confused when I get on my computer and things are located differently on the main screen. It takes some getting used to when I enter my inventory.

Capterra-loader

Easy to use.

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: That everything is integrated. Credit card processing, gift certificates , everything and I don't have to pay a lot extra.

Cons: That there is an end date for repeating appointments. I will have to remember to go in and change it .

Overall: Every thing is integrated. Do it all from 1 place! Even the credit card system. I can sell gift certificates right from our website without the high fees.

Customer Service is top of the line!

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ability to have clients schedule on line at their convenience. Reaching customer service is always easy. Inventory tracking is also very user friendly.

Cons: Would like flexibility on the Business Pages under Hours of Operation - we should be able to select by appointment only.
Also under children welcome, we do not welcome children however would like to be able to add our reasoning so we don't sound so harsh.

I love it

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Easy to read. Available for a single person or a team. Services and products are easy to edit.

Cons: The rewards program. It is only available for services and products. If that had it to where you could add rewards points for like a business page or mentioning the business. That would be awesome. Also, a chip reader would be nice to have.

Great support, great features

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and clients can access and book themselves. As a busy business owner, I need to do things quickly. Vagoro took a bit of time to figure out, but overall its pretty easy.

Cons: Sending emails has some glitches. I seem to always have a problem with uploading images and then it freezes or something. I have to go back and do it many times before it takes.

Makes my appointments so much easier

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm reviewing this software not as a business owner but as a client. I have been with the same hairdresser for years and recently she just started using Vagaro. I have NEVER been more on top of my appointments- and I don't have to call or text the salon for any reason! I receive a text to confirm and I can click the date directly from the text message to create an event with a reminder in my calendar.

Cons: Nothing so far! It would be nice to have a feature where I can make an appointment without ever having to contact the studio, but for all I know this very well may be a feature.

I've used it for years and won't use anything else.

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's user friendly. I like that I don't have to worry about contacting clients personally to confirm appointments. I like the option for clients to book online.

Cons: I wish there was a way to use the CC processing option without using the company you go through. I really enjoy using Square but I like the easy of tracking inventory in Vagaro,

Has a lot to offer compared to other options I have tried

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The layout for what the customers sees is amazing. The reminder and confirm appointment feature is a bonus.

Cons: Editing seems to be a hassle everytime. I'm not sure if it is because I am using the free trial. I can't seem to add my patients from the phone contact list. wants me to change everything. and won't let me go back to edit and imput phone numbers

Overall: Ease of having to contact patients to remind them of there appointments. Patients can book on line as well and I receive notification. Like that I can also book personal time off .

I love VagaroPro! I own a makeup and hair studio and this is perfect for me and my clients.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that it sends texts msg reminders to my clients and also love the ease of use and being able to add my whole team. I now have other services I offer and this is making it a breeze for my clients.

Cons: Nothing. It has been great so far. I am just waiting for a few more upgrades like being able to add a product on spot at check out vs having to do it on the backend before.

Very user friendly...our clients like the reminders

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Vagora YouTube videos are very helpful for information on new tools or just refreshers on the different services... Easy to use. We also use the marking tools to keep in touch with our guest.

Cons: In the last 3 mths the site was down twice. Clients don't want to wait not knowing when the system will be up and running. Then we have to make the decision to write down the clients card down for later or trust that they will be make with cash :(

Overall: easy to use.

It's been perfect for our business, so easy to use!

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's inexpensive and I could just pick what I needed and not be charged for a bunch of things I don't use.

Cons: nothing...it works great for our business and we are very happy with it.

Easy to use, helped me to create a fair value for my packaged services

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I enjoy the prefilled features, which took a lot of the guess work out of creating the fields. I really like that the program can be used by app or computer.

Cons: I'm having a hard time linking my facebook and other sites to it. Some of the prefilled Service Categories weren't allowing me to change the name. It was a bit complicated to get my staff signed in. I also don't like that I have to use your credit card and I can't stick with my square reader.

Easy to Use

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was an easy set up, navigating the site is simple and should you have any questions or assistance vagary has quick customer service help. Also my clients love it.

Cons: I would like to have clients leave me reviews, but they have to have already used the app to be able to do so. Just having started my business, i would like to have existing clients post asap instead of waiting for their fist visit. Besides that i haven't experienced any other problems.

Usually no major problems.

Mar 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like mostly about the software is that is is easy to use and most of all it is stylist friendly! Overall it is a good value for the price.

Cons: What I like least about this software is that sometimes it is running slow and then when we call, it seems like it goes down a lot but it is getting better.

Vagaro has made running my business so much easier!

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the organization of my clients, as well as the booking/confirmations, feature saves me time from confirming my clients at the end of the day.

Cons: sometimes looking for little things like notes on that client can be tricky to find. when I check out a client I want to be able to access their notes on that same checkout page.

Overall: a lot! being a business owner there are lots of things that need to get done, Vagaro has helped me soo much to organize my clients as well as confirmations and bookings. keeps everything in one safe place. I have yet to try the email marketing feature!

Vargaro is very easy to use and customer friendly

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is always there to help you. Clients love the online booking.easy for my staff to use

Cons: I wish there was a texting program to send out specials to clients. Still seeing if the credit card system is cheaper for me right now it isn't also they have not come out with the chip reader yet.

my clients love it and i love it.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use of the software and helps me be organized and professional , for a small business owner.

Cons: You do not have the chip reader for your credit card reader, until then I can not use your reader. i want to because it is cheaper than my bank!

Overall: It helps me run my business. I don't know what i would do without it

Vagaro is a great scheduling software system with easy checkouts and rebooking!

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of scheduling, checking out clients, rebooking, and confirmation emails. When I call customer service, the wait time is low and someone is always there to help. I would definitely recommend Vagaro to any small business.

Cons: The sales reports are a bit confusing to find and report on an accrual basis rather than cash basis.

Overall: Vagaro is a great scheduling software at a great price!

Love it

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly and lots of features. My clients love the app at their finger tips and the ease of booking online.

Capterra-loader

It's so easy and offers more than any other program!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features, features, features! I can do everything from this program and I love it! Thank god someone told me about it!

Capterra-loader

I am currently switching from a free system to vagaro and have been impressed with the system.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I switched system's so that clients have the ability to confirm, cancel, and reschedule all online. I like that I can see that they've confirmed so that I can follow up with them if they haven't.

Cons: I dislike that I can't customize the confirmations. It would be nice to list the actual service that they are receiving.

Overall: I love that clients can do a majority of scheduling online but that I still have control over my schedule.

Horrible

Mar 13, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Would have been nice to have had the option to return the reader that I've only had for a few days and get my money back instead got charged and I should have just done the free trial for the month instead of paying because I'm out over a hundred between the two.

Cons: I couldn't navigate it and I didn't see any results for my business from the deals or social media. I purchased a subscription without doing the free trial and after a week of it didn't like it and couldn't get my money refunded and they sent me a free reader but I got charged for canceling and didn't have an option to send it back when I've only been on it less than a week. Very expensive mistake.

Enjoy the booking system

Mar 12, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use to set up and customize the booking system. Easy to integrate with our website.

Cons: The fact that I can't use the Facebook booking app until I reach 2000 likes. As a local small business, that is really hard to reach. We are still working on reaching that goal.