# Famly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Famly the right Daycare solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155536/Famly/reviews --- Famly 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Famly Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews KK Karyn K Director and CEOEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “It provides our families with a central location where they can access their child's schedule, progress reports, communication with teachers/tutors, and invoicing.“ July 23, 2024 DD Dezra D PractitionerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “That staff cant retrieve photos unless you screenshot“ March 17, 2025 MR Michelle R Nursery ManagerChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “Famly is great all our staff and parents love it, I use it to communicate with staff and parents and the recording of observations is great“ January 16, 2025 EB Emma B ManagerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “hard to find reports like registers hard to read them would like a layout different“ July 23, 2024 SU Samantha U Assistant DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I like that when I have a question I can just pop it in the chat and someone’s gonna get back to me super quickly.“ October 3, 2024 MJ Michaela J ManagerEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “We would like to not send out all accident forms and meals straight away, we would like to only publish later on in the day, this is because parents disturb your busy day by ringing, everytime they get a message if they are a concerned parent.“ November 6, 2023 GB Gel B Deputy Nursery ManagerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “We use it for absolutely everything imaginable and are discovering new features daily.“ December 17, 2024 CO Coral O AdministratorChild Day Care Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “How regularly it tries to log you out, we did also experience issues with setting up a staff member & the log in email kept bouncing so he couldn't receive the email to set himself up, once I asked for help from a member of the team online though it got sorted straight away but I do wonder if that may become an issue again in the future.“ May 28, 2024 ## Showing most helpful reviews Showing 1-25 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anilu V. Early Years Specialist Education Management Used the software for: 6-12 months ### "The best educational platform so far" November 16, 2022 5.0 I am so looking forward their new image and amplified mission they mention. Please, it would be magical if siri could work with the app so that we could just sing children out through our voice... "Hey Siri, sign Barney out", it is all about using our time in valuable things like cuddling our children at school isn't it? Pros For years I have been dreaming of having the help of technology in my classroom, with daily tasks that on a day to day occupy our time and attention. With , it is very easy to sign-in and sign-out the children in our care. To keep in touch with parents, to provide information with regards their absence to school and to even provide training for the team through the 'Learning' section. Cons That it logs me out quite quick from the app during pick up time which forces me to put my nip every 2 minutes or less. Review Source Response from Famly December 7, 2022 Hi Anilu, thanks for leaving a review! Fantastic to hear what a difference Famly has made in your classroom. I've also passed on your feedback to our team - Marcus GB Gel B. Deputy Nursery Manager Child Day Care Services Used the software for: 2+ years ### "Amazing Early Years Product" December 17, 2024 5.0 Very positive experience. After using another well known learning portal, is so much more equipped to dealing with early years. We use it for absolutely everything imaginable and are discovering new features daily. Pros does it all and is so easy to navigate. Families are very keen to use to communicate with us. Cons Imputing data can sometimes be challenging from a management perspective, but once the data is in it is worth all of the hard work. Switched from [Tapestry](https://www.capterra.com/p/184196/Tapestry/) offered more functions to be able to manage the setting all under one roof so to speak. Review Source Response from Famly January 10, 2025 Hi Gel, Thank you for such a fantastic review! We're so happy Famly is a great fit for you. It's genuinely always great to hear. Thank you so much, Maria from Famly CC Clare C. Owner /manager Education Management Used the software for: 2+ years ### "Clb " January 8, 2023 3.0 Pros Great for parents to know throughout the day what their child has been doing. InvoicingMessaging parents and staffAll in one platform Parents love it Cons Messages is a nightmare cannot delete them easily.An Easier download for learning journals for parents could be better Calendar could be better and link up with phone calendar Would be good to have safer protection from staff to families personal detailPrintable or easy to download assessments to transfer to parents and schools. Reason for choosing Famly Contemporary modern look ease of use, invoicing Switched from [Tapestry](https://www.capterra.com/p/184196/Tapestry/) As tapestry was out of date and didn’t do invoicing at the time. Parent interaction was far better how ever the journal side of it at the end of child journey with us was easier to organise when sending to families. Review Source Response from Famly January 16, 2023 Hi Clare, thanks for leaving your review. Great to hear that overall Famly works well for your team and the parents. Thank you for your other feedback too, I've passed it on to our customer team, but please also feel free to contact them (support@famly.co), or make suggestions for updates here: roadmap.famly.co SK Steph K. Director of Operations Child Day Care Services Used the software for: Less than 6 months ### "10/10 Would absolutely recommend!" December 22, 2024 5.0 Amazing! We are excited to get our team invested and loving it too! Pros The team is so helpful & knowledgeable and we've had the smoothest set up for any program we’ve used! Cons No issues thus far, I’d love the ability to customize more! Alternatives considered [TUIO](https://www.capterra.com/p/173831/Tuio/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Famly Owen was a huge helper in our process! He was knowledgeable, relatable, and interested in US! Switched from [Storypark](https://www.capterra.com/p/152602/Storypark/) We need a program that did billing and translation! Review Source Response from Famly January 10, 2025 Hi Steph, Thank you so much for the fantastic review and support! 😊 I’m thrilled to hear your setup was so smooth, and I’ve passed your kind words on to Owen—he’s delighted! Best wishes, Maria from Famly GC Gail C. Director Child Day Care Services Used the software for: 1-2 years ### "Highly Recommend Famly " October 31, 2024 5.0 Love . Allows us to keep parents up to speed on obs meds accidents when children arrive and leave club Pros The strong communication we can keep between us and our parents Cons Not having the tool to preset signing children in and then just tap one button at collection instead having to do at pick up which is extremely busy Reason for choosing Famly More tools to use and far better for communication , reports etc Review Source Response from Famly December 2, 2024 Hi Gail, Thanks so much for your kind words and valuable feedback! 😊 We’re thrilled to hear how Famly has strengthened communication with parents and supported your processes. We’ve noted your suggestion about preset sign-ins – that’s a great idea, and I’ll pass it on to the team for consideration in future updates. Best, Maria from Famly JH Jacqueline H. Nursery manager Child Day Care Services Used the software for: Less than 6 months ### "Great App, easy to use" January 10, 2025 5.0 I have only been using since December 2024. It was quick to learn and has very useful areas to connect with parents and staff in rooms. I have found that when I need information, the question area is quick and very responsive and my question is answered appropriately. Pros Easy to use, lots of great features. As a manager its easy to monitor staff, children, room activity, deal with enquiries, contact parents, add sleep times and checks, meal times etc. Lots of help available by Cons I think the EYFS journey platform could be a bit clearer. A tick list would be useful to monitor a childs progress and make sure we are completing all the areas properly Review Source Response from Famly February 7, 2025 Hi Jacqueline, Thank you for such a fantastic review! We're so happy Famly is a great fit for you. It's genuinely always great to hear. In terms of the feedback given, please do feel free to submit it to our public roadmap - https://roadmap.famly.co/tabs/1-gathering-insights/submit-idea -, we love hearing your ideas and implementing them when possible :) All my best, Maria from Famly SU Samantha U. Assistant Director Child Day Care Services Used the software for: Less than 6 months ### "Exceeds Expectations!" October 3, 2024 5.0 We’ve been using for about two months now anytime I’ve had an issue it’s been corrected quickly. Most of the issues I have had have been errors on my part which just not fully understanding yet. I like that when I have a question I can just pop it in the chat and someone’s gonna get back to me super quickly. Overall, it’s been a seamless transition from our old childcare management system to Famly Pros I absolutely love the ! Famly is very user friendly and makes imputing information easy! I like that parents can message me directly. All of the teachers Really enjoyed the newsfeed feature because they’re able to see when parents see something. So they know that what they’re doing is actually being seen. Cons The only thing that is kind of frustrating about the app is that within the app itself, I cannot preview invoices. And there’s also no option for me to select all staff or select all children when sending out an email. These are just little things that would make it easier, but are not taking away from the actual experience of the product. Switched from [Smartcare](https://www.capterra.com/p/141292/SmartCare/) Smartcare constantly had Issues. Anytime there was an error and I needed to talk to someone. It was a lengthy telephone process. Smartcares new feed option was not easy for teachers to access or post it. Review Source Response from Famly October 10, 2024 Thank you for such a fantastic review, Samantha! We're so happy Famly is a great fit for you. It's genuinely always great to hear. In terms of the feedback given, please do feel free to submit it to our public roadmap - https://roadmap.famly.co/tabs/1-gathering-insights/submit-idea -, we love hearing your ideas and implementing them when possible :) ZA Zeinab A. Nursery practitioner Child Day Care Services Used the software for: 2+ years ### "Bright future " February 8, 2025 5.0 I am so happy to use it and makes my work very organised Pros app has transformed my practice as I gain deep knowledge about children’s development . Maintaining the partnership with parents . Cons Nothing I would not like about this I always appreciate the efforts that are put to make our work creative Review Source Response from Famly May 8, 2025 Ah, thank you so much for this lovely message! 😊 It truly means a lot to hear how Famly has helped you feel more organised and strengthened your partnership with families — that’s exactly what we hope for. We’re so glad it’s making a positive difference in your practice, and we really appreciate you taking the time to share such kind words. You’ve made our day! 💜 Best, Maria from Famly ES Edwina S. Director Child Day Care Services Used the software for: 1-2 years ### "Happy all around" March 3, 2025 5.0 Really good! I love it and we use it every day. It serves it's purpose and we love it! Pros It's ease to streamline all things early years, it's a cool messaging portal Cons Staff not being able to message each other. We'd love to be able to communicate with each other without having to add a parent to the chat (Unless I've missed this) Review Source Response from Famly March 7, 2025 Hi Edwina, Thanks so much for your feedback 😊 It’s great to hear that you’re enjoying Famly and finding it helpful for streamlining everything in Early Years. Just to clarify—staff can communicate with each other on Famly without involving parents by using private messages. Here’s how: ✅ Go to the Messaging inbox ✅ Select the Private option ✅ Choose staff members as recipients ✅ Write and send your message To start internal staff messages, staff members need the "Start internal staff messages" permission enabled. Alternatively, for room-specific communication, staff can use Team Messages, which are visible to employees who have favorited that room. Hope that helps! Let us know if you need anything else, and thanks again for sharing your thoughts. Best, Maria from Famly DD Dezra D. Practitioner Child Day Care Services Used the software for: 2+ years ### "All in one place " March 17, 2025 4.0 Use this daily in my job, its easy to see how many children and staff are in any rooms. Theres so much you can use it for, observations, contacting parents and staff and keeping upto date on observations and tracking childrens progress. Pros Assess to all information is at your finger tips, Cons That staff cant retrieve photos unless you screenshot Review Source Response from Famly April 11, 2025 Hi Dezra, thanks so much for sharing your experience — love hearing how Famly helps you stay on top of everything day-to-day! 😊 Great point about the photos — I’ll make sure to pass this on as feedback, as we know how useful it would be to have more flexibility there. Really appreciate you taking the time to leave a review 💜 Best, Maria from Famly GC Georgia C. Administrator Primary/Secondary Education Used the software for: 1-2 years ### "Great software - Easy and simple to use, really helped us centralise our information." October 22, 2019 5.0 Overall we have had a great experience the past year, we hope for a long and positive relationship. Pros The fresh layout and ease of use. Having everything in one place and the fact it is live and updated for everyone. The support is great, being able to use an online chat service to get any answers you need. Suggestions can be made and some are taken on board and implemented really quickly. Cons There are a few things we would like to change about the software that aren' t so easy for example the lists you can get are limited, the viewing is sometimes a bit awkward (not filling the page etc), it doesn't print very well. We'd also love to make it so if someone is trying tpo sign in and enter a pick up time later than their planned bookings, it throws up an error message. Alternatives considered [Connect Childcare](https://www.capterra.com/p/151389/Connect-Childcare/) Reason for choosing Famly It looks a lot nicer and feels much more easy to use. Review Source Response from Famly October 28, 2019 Hi Georgia, thank you for leaving a review for us. We love getting feedback from our customers and it's great to hear that you've had a great experience with Famly overall. I've passed on your comments to our Customer Success team regarding your suggestions for improvement and one of the team will be in touch soon. - Marcus KS Kristiyana S. Manager Civic & Social Organization Used the software for: 2+ years ### "Famly is amazing! And the support team is out of this world!" October 3, 2024 5.0 It changed our business for the best! And the support team helped us so much, so we can stay in touch with our parents! is the best app for nursery management! Pros Amazing platform with amazing options - game-changer! Cons We don't have anything to not like. Its just perfect! Review Source Response from Famly December 2, 2024 Hi Kristiyana, Wow, thank you for such amazing feedback! 😊 We’re thrilled to hear Famly has been a game-changer for your business and that our support team has made a difference. Your kind words mean the world to us! If you ever need anything, we’re always here to help. Best, Maria from Famly JM Julia M. Office manager Child Day Care Services Used the software for: Less than 6 months ### "Famly is Family" August 31, 2024 5.0 It has been great, the team is so ready and willing to help you out and show you how to make the most of the app Pros The app is easy to use and the team is so available to help with any questions no matter how long it takes. Cons Not sure that I have found anything that I don’t like Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Cost and ease of use plus customer service Review Source Response from Famly September 6, 2024 Hi Julia, thank you for your kind words—it’s lovely to hear :) SH Sachet H. Operations Director Child Day Care Services Used the software for: Less than 6 months ### "Review are messaging for help" August 13, 2024 5.0 10/10- has been user friendly and easy to teach parents and teachers as well/ Pros My question was answered promptly and efficiently Cons Nothing, everything is great so far. No complaints. Review Source Response from Famly September 6, 2024 Hi Sachet, thank you for your kind words—it’s always lovely to hear! :) PS Paige S. Director Education Management Used the software for: 6-12 months ### "Famly is Family" October 10, 2023 5.0 My overall experience with the app has been fantastic. This app does everything I need it do for my daycare. I have meetings with a team member frequently. He is friendly and is always ready to help me with anything I am struggling with on my side. He listens when I have suggestions. He goes over any new updates and encourages me to use them in my daily routine. Pros How easy it is to interact with the platform. The customer service and the help center are great! I have found that really cares how their customers use their app to its fullest potential. I was given a team member from the beginning and he helps me so very much. He encourages me to use the app to its fullest potential. We have not had just one meeting but seveal and continue to have them to my benefit. Cons I would like to be able to have more access to some of the high tiered options. Reason for choosing Famly From the initial Demonstration I really knew that this was the app for my daycare. The ease with which I found the app to be able to manage and navigate, I knew that my families appreciate this platform. Review Source Response from Famly October 20, 2023 We're thrilled to hear that Famly feels like family to you! 🤗 We're dedicated to making your experience as easy and enjoyable as possible. It's wonderful to know that our customer service and help center have been of great help. We understand your desire for more access to high-tiered options, and we're continuously working to improve and expand our offerings. Your feedback is truly appreciated. We're here to support your daycare, and we're delighted to be on this journey with you. If you ever have more suggestions or need assistance, don't hesitate to reach out. We've got you covered! 🌟 Best, Pernille from Famly CW Cassie W. Nursery Manager Primary/Secondary Education Used the software for: 6-12 months ### "Overall happy with the app." December 5, 2022 4.0 So far, my experience of the app has been good. I have had support and training on the app and i am confident that I can receive support very quickly from the helpdesk. We have had a few issues where information hasn't successfully saved to the app, but apart from this and the cons listed above the app is working well. Pros Overall, I am happy with the app. My favorite part of the app is the News feed. We have positive feedback from the parents about the app and that they find it easy to use. Cons I do feel that adding holidays and holiday discounts could be improved because this part of the app is very time consuming for me. I also think that the app could improve on their data protection. Children's full names are being shared on the news feed when parents are liking and commenting on posts. Children's full names, DOB, and sex are also being shown on the signing in and out sheets. We have had to create our own because we are unable to have this amount of information visible for parents. It would be helpful if there was a filter option so that we are able to choose what information we would like t include on these pages. Reason for choosing Famly We were migrated over. Review Source Response from Famly December 7, 2022 Hi Cassie, thanks for leaving your review! Great to hear that overall things are going well for you and that the switch from First Steps was a success. Thanks for your feedback too, if you'd like, it'd be great if you could add these suggestions to the product roadmap (roadmap.famly.co) - Marcus NB Navneet B. Nursery Manager Education Management Used the software for: 2+ years ### "Fast, easy to use and stylish look" January 10, 2023 5.0 Pros The daily diary is a game changer, very easy to stay in touch with parents. Very good now that the medication form is up and running. The new home screen is a very good update and makes it very easy to see at a glance how many staff and children are in, any medications and so on. Cons It would be a good idea for parents to be able to create a medication form, at least for non-prescribed medication Reason for choosing Famly The features are better and there were more features. Writing observations was simpler, choosing the framework and choosing eyfs statements is fantastic, availability of the resources online is very good. Review Source Response from Famly January 16, 2023 Hi Navneet, thanks for leaving your review, that's great to hear how well Famly works for you and the team - Marcus SJ Shane J. M.D. Primary/Secondary Education Used the software for: 1-2 years ### "A positive Change" June 17, 2023 5.0 Easy, effective and efficient. has been a good addition to what we offer to staff, parents and Ofsted Pros The daily dashboard and the ability to access all from there saves time and makes me more efficient Cons I do struggle with Child Development and accessing previous observations. A daily feedback to parents would be helpful Reason for choosing Famly It does everything that first steps and Tapestry did Review Source Response from Famly June 27, 2023 Thanks a million for the fantastic review of Famly! We're absolutely delighted that our platform has had such a positive impact on your daily operations. It's fantastic to hear that the daily dashboard and consolidated access have saved you time and boosted your efficiency. We understand your feedback regarding Child Development and accessing previous observations, as well as your suggestion for a daily feedback option for parents. Your insights are invaluable, and we'll definitely take them into consideration for future improvements. We're incredibly grateful that Famly has become a valuable asset for your staff, parents, and navigating Ofsted, and we'll continue to strive for an easy, effective, and efficient experience. Thanks again for your wonderful review! Best, Pernille from Famly HE Helen E. Shop Owner Apparel & Fashion Used the software for: 6-12 months ### "Very useful and easy-to-use app" October 26, 2022 5.0 I love and the connection it brings between nurseries and parents. I love how easy it is to use and that I can see special moments in my child's life in a closed environment. Pros I like how easy it is for my child's nursery to update parents and other family members (eg grandparents) about their milestones and achievements. Cons Sometimes there are too many notifications, it would be great if the nursery could label certain notifications as "important" so I could choose to only receive notifications about them rather than everything. Review Source OR Omolola R. Retail Associate Retail Used the software for: 2+ years ### "Family App is the best!" December 19, 2023 5.0 It's very easy to access and use. And it gives full information and details of all your child activities and progress. Pros I like the daily communication it gives about my twins on what they do at the setting. I like the information on what type of food been served because with that you can know what other type of food your child love😊 Also I like the part of monthly observations, pictures of activities and how your child is progressing. Cons I don't think there is any to be honest. Review Source Response from Famly February 16, 2024 Thank you so much for sharing your feedback :) We are very happy to hear you are having a great experience using Famly and you feel it is meeting all of your needs. That's truly fantastic! Our door is always open if you need anything. All the best, Maria JR Jenny R. company director Education Management Used the software for: 6-12 months ### "I can honestly say my life has been transformed after moving to Famly as I have so much more time." June 1, 2017 5.0 easy to use and rate the company.So far I have not found using frustrating in anyway nor do I dislike any part of it. The Famly team are developing and updating the system regularly, not that this is a hindrance as the system does not shut down for updates, but they are adding further improvements. You can see that they are responding to how Famly is used with these updates to make it better. The Famly support team are in touch to ensure everything is going well, they also get in touch directly with the staff team asking questions which it seems is also informs how Famly is improved further. Pros is so easy to set up and use, very intuitive and so quick to work on. With the added bonus of the app I can now get access to all the information I need whenever and wherever I am. The settings allow for the staff to have the relevant access for their job role, this is great as there are so many functions other than invoicing which Famly can be used for, it really is a one stop shop for everything you need. The staff team love it and even those who would usually shy away from technology are happily getting involved. The parents are communicating much more often as it is so easy to send messages/photos back and forth. The parents are also finding the invoicing/payments overview very useful so they can manage their account easily, this contains all the information they need and again is simple to read so no explanation from me is necessary, this again saves so much time as previously I had to send regular breakdowns to parents. The support team at Famly are quick to respond and help resolve any issues. They are always on hand to ask questions and provide great training and support with the set up. But other than the odd glitch there have not been many questions or need for the training support as Famly really is very easy to use and work on. I am in no way an IT expert but Famly is so intuitive that you can easily and quickly do what you need whenever and wherever you need to, with so much time saved I am now able to focus on the jobs I never would of got to previously. Review Source MP Merlisa P. Nursery Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Fab app for Early Years " January 12, 2024 5.0 Pros Easy to learn and use. Save time so the team can spend their time with the children Parental partnership Being able to communicate with parents and team Cons It would be helpful if in the team permissions, you could grant access to your individual nursery without changing it for the entire nursery group. Review Source Response from Famly February 16, 2024 Hi, Thank you so much for your feedback. Happy to hear you are having a great experience with Famly :) I completely understand your concern when it comes to permissions. May I suggest that you please submit your request to our Roadmap? You can find it here - https://roadmap.famly.co/tabs/1-gathering-insights We always go through all suggestions and make sure to take them into consideration when planning for future developments. All the best, Maria NT Niamh T. Childcare Practitioner - Room Supervisor Child Day Care Services Used the software for: 2+ years ### "Customer Service Review " June 6, 2024 4.0 Pros The customer service was very quick and easy to use. Helped me solve my problem. Cons The automated bot was not helpful for what I needed, however that is understandable. Review Source Response from Famly July 2, 2024 Thank you for your fantastic review of Famly! I completely understand that our automated chatbot isn't always helpful depending on the query. You can always request to talk to one of our support team members for that human support we all need :) Your support means the world to us, and we will continue to work hard to deliver an exceptional experience for all our users. All my best, Maria from Famly CT Caroline T. Parent Education Management Used the software for: 2+ years ### "Famly as parent and educator" October 26, 2022 4.0 I have used in 2 settings and as a parent also. I find it mostly intuitive to use though it can be frustrating when data is lost as you’re entering it and it glitches Pros The ease of contact with parents and colleagues Cons When it signs me out all the time when I’m trying to access features and have looked up for a second. Review Source Response from Famly November 1, 2022 Thanks for the review. And we hope those small glitches become less and less (and disappear). If not, let us know via our support centre so we can look into them for you :) RD Rob D. Manager/ Owner Education Management Used the software for: 2+ years ### "Amazing app in the time of need in childcare " October 27, 2022 5.0 This app has helped me run a successful business as commended by Ofsted and leads the sector with the best app programme for the parents, staff, owners and of course children Pros Easy to use Great operation system 5 out of 5 customer service Brilliant updates and problems by \[SENSITIVE CONTENT\] and the team Cons Nothing major at all the system is great and secure Review Source Response from Famly November 1, 2022 So pleased to hear this :)