--- title: "Famly Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Famly the right Daycare solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155536/Famly/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Famly 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Famly Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews KK Karyn K Director and CEOEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “It provides our families with a central location where they can access their child's schedule, progress reports, communication with teachers/tutors, and invoicing.“ July 23, 2024 DD Dezra D PractitionerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “That staff cant retrieve photos unless you screenshot“ March 17, 2025 MR Michelle R Nursery ManagerChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “Famly is great all our staff and parents love it, I use it to communicate with staff and parents and the recording of observations is great“ January 16, 2025 MJ Michaela J ManagerEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “We would like to not send out all accident forms and meals straight away, we would like to only publish later on in the day, this is because parents disturb your busy day by ringing, everytime they get a message if they are a concerned parent.“ November 6, 2023 GB Gel B Deputy Nursery ManagerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “We use it for absolutely everything imaginable and are discovering new features daily.“ December 17, 2024 CO Coral O AdministratorChild Day Care Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “How regularly it tries to log you out, we did also experience issues with setting up a staff member & the log in email kept bouncing so he couldn't receive the email to set himself up, once I asked for help from a member of the team online though it got sorted straight away but I do wonder if that may become an issue again in the future.“ May 28, 2024 MJ Michaela J ManagerEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “I like the overview page where I can see everything and I don't have to keep logging into seperate children, so I can get all of the information I need in one easy way.“ November 6, 2023 EB Emma B ManagerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “hard to find reports like registers hard to read them would like a layout different“ July 23, 2024 ## Showing most helpful reviews Showing 1-25 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anilu V. Early Years Specialist Education Management Used the software for: 6-12 months ### "The best educational platform so far" November 16, 2022 5.0 I am so looking forward their new image and amplified mission they mention. Please, it would be magical if siri could work with the app so that we could just sing children out through our voice... "Hey Siri, sign Barney out", it is all about using our time in valuable things like cuddling our children at school isn't it? Pros For years I have been dreaming of having the help of technology in my classroom, with daily tasks that on a day to day occupy our time and attention. With Famly, it is very easy to sign-in and sign-out the children in our care. To keep in touch with parents, to provide information with regards their absence to school and to even provide training for the team through the 'Learning' section. Cons That it logs me out quite quick from the app during pick up time which forces me to put my nip every 2 minutes or less. Review Source Response from Famly December 7, 2022 Hi Anilu, thanks for leaving a review! Fantastic to hear what a difference Famly has made in your classroom. I've also passed on your feedback to our team - Marcus GB Gel B. Deputy Nursery Manager Child Day Care Services Used the software for: 2+ years ### "Amazing Early Years Product" December 17, 2024 5.0 Very positive experience. After using another well known learning portal, Famly is so much more equipped to dealing with early years. We use it for absolutely everything imaginable and are discovering new features daily. Pros Famly does it all and is so easy to navigate. Families are very keen to use to communicate with us. Cons Imputing data can sometimes be challenging from a management perspective, but once the data is in it is worth all of the hard work. Switched from [Tapestry](https://www.capterra.com/p/184196/Tapestry/) Famly offered more functions to be able to manage the setting all under one roof so to speak. Review Source Response from Famly January 10, 2025 Hi Gel, Thank you for such a fantastic review! We're so happy Famly is a great fit for you. It's genuinely always great to hear. Thank you so much, Maria from Famly CC Clare C. Owner /manager Education Management Used the software for: 2+ years ### "Clb " January 8, 2023 3.0 Pros Great for parents to know throughout the day what their child has been doing. InvoicingMessaging parents and staffAll in one platform Parents love it Cons Messages is a nightmare cannot delete them easily.An Easier download for learning journals for parents could be better Calendar could be better and link up with phone calendar Would be good to have safer protection from staff to families personal detailPrintable or easy to download assessments to transfer to parents and schools. Reason for choosing Famly Contemporary modern look ease of use, invoicing Switched from [Tapestry](https://www.capterra.com/p/184196/Tapestry/) As tapestry was out of date and didn’t do invoicing at the time. Parent interaction was far better how ever the journal side of it at the end of child journey with us was easier to organise when sending to families. Review Source Response from Famly January 16, 2023 Hi Clare, thanks for leaving your review. Great to hear that overall Famly works well for your team and the parents. Thank you for your other feedback too, I've passed it on to our customer team, but please also feel free to contact them (support@famly.co), or make suggestions for updates here: roadmap.famly.co SK Steph K. Director of Operations Child Day Care Services Used the software for: Less than 6 months ### "10/10 Would absolutely recommend!" December 22, 2024 5.0 Amazing! We are excited to get our team invested and loving it too! Pros The team is so helpful & knowledgeable and we've had the smoothest set up for any program we’ve used! Cons No issues thus far, I’d love the ability to customize more! Alternatives considered [TUIO](https://www.capterra.com/p/173831/Tuio/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Famly Owen was a huge helper in our process! He was knowledgeable, relatable, and interested in US! Switched from [Storypark](https://www.capterra.com/p/152602/Storypark/) We need a program that did billing and translation! Review Source Response from Famly January 10, 2025 Hi Steph, Thank you so much for the fantastic review and support! 😊 I’m thrilled to hear your setup was so smooth, and I’ve passed your kind words on to Owen—he’s delighted! Best wishes, Maria from Famly JH Jacqueline H. Nursery manager Child Day Care Services Used the software for: Less than 6 months ### "Great App, easy to use" January 10, 2025 5.0 I have only been using Famly since December 2024. It was quick to learn and has very useful areas to connect with parents and staff in rooms. I have found that when I need information, the question area is quick and very responsive and my question is answered appropriately. Pros Easy to use, lots of great features. As a manager its easy to monitor staff, children, room activity, deal with enquiries, contact parents, add sleep times and checks, meal times etc. Lots of help available by Famly Cons I think the EYFS journey platform could be a bit clearer. A tick list would be useful to monitor a childs progress and make sure we are completing all the areas properly Review Source Response from Famly February 7, 2025 Hi Jacqueline, Thank you for such a fantastic review! We're so happy Famly is a great fit for you. It's genuinely always great to hear. In terms of the feedback given, please do feel free to submit it to our public roadmap - https://roadmap.famly.co/tabs/1-gathering-insights/submit-idea -, we love hearing your ideas and implementing them when possible :) All my best, Maria from Famly ZA Zeinab A. Nursery practitioner Child Day Care Services Used the software for: 2+ years ### "Bright future " February 8, 2025 5.0 I am so happy to use it and makes my work very organised Pros Famly app has transformed my practice as I gain deep knowledge about children’s development . Maintaining the partnership with parents . Cons Nothing I would not like about this I always appreciate the efforts that are put to make our work creative Review Source Response from Famly May 8, 2025 Ah, thank you so much for this lovely message! 😊 It truly means a lot to hear how Famly has helped you feel more organised and strengthened your partnership with families — that’s exactly what we hope for. We’re so glad it’s making a positive difference in your practice, and we really appreciate you taking the time to share such kind words. You’ve made our day! 💜 Best, Maria from Famly ES Edwina S. Director Child Day Care Services Used the software for: 1-2 years ### "Happy all around" March 3, 2025 5.0 Really good! I love it and we use it every day. It serves it's purpose and we love it! Pros It's ease to streamline all things early years, it's a cool messaging portal Cons Staff not being able to message each other. We'd love to be able to communicate with each other without having to add a parent to the chat (Unless I've missed this) Review Source Response from Famly March 7, 2025 Hi Edwina, Thanks so much for your feedback 😊 It’s great to hear that you’re enjoying Famly and finding it helpful for streamlining everything in Early Years. Just to clarify—staff can communicate with each other on Famly without involving parents by using private messages. Here’s how: ✅ Go to the Messaging inbox ✅ Select the Private option ✅ Choose staff members as recipients ✅ Write and send your message To start internal staff messages, staff members need the "Start internal staff messages" permission enabled. Alternatively, for room-specific communication, staff can use Team Messages, which are visible to employees who have favorited that room. Hope that helps! Let us know if you need anything else, and thanks again for sharing your thoughts. Best, Maria from Famly DD Dezra D. Practitioner Child Day Care Services Used the software for: 2+ years ### "All in one place " March 17, 2025 4.0 Use this daily in my job, its easy to see how many children and staff are in any rooms. Theres so much you can use it for, observations, contacting parents and staff and keeping upto date on observations and tracking childrens progress. Pros Assess to all information is at your finger tips, Cons That staff cant retrieve photos unless you screenshot Review Source Response from Famly April 11, 2025 Hi Dezra, thanks so much for sharing your experience — love hearing how Famly helps you stay on top of everything day-to-day! 😊 Great point about the photos — I’ll make sure to pass this on as feedback, as we know how useful it would be to have more flexibility there. Really appreciate you taking the time to leave a review 💜 Best, Maria from Famly RW Rebecca W. Teacher Child Day Care Services Used the software for: 2+ years ### "Best parent/educator communication tool." February 3, 2025 5.0 Great. Really helpful staff, love the app and how we can communicate with parents. Best parent/educator tool out there! Pros They help adapt to different settings and it’s personable to our smaller setting. Cons The phone app sometimes isn’t as good as the web browser. Alternatives considered [Tapestry](https://www.capterra.com/p/184196/Tapestry/) Reason for choosing Famly Better product overall and much better price Review Source Response from Famly February 7, 2025 Hi Rebecca, Thank you for such a fantastic review! We're so happy Famly is a great fit for you. It's genuinely always great to hear. In terms of the feedback given, please do feel free to get in touch, we love hearing your ideas and implementing them when possible :) All my best, Maria from Famly MR Michelle R. Nursery Manager Child Day Care Services Used the software for: 1-2 years ### "Famly review" January 16, 2025 5.0 Famly is great all our staff and parents love it, I use it to communicate with staff and parents and the recording of observations is great Pros I have used Famly for a while now and I really enjoy it, it is simple to use, parent friendly and any suggestions you have they will work hard to adapt this for you Cons nothing at the moment, I will continue to give my feedback of anything as it arises Review Source Response from Famly March 7, 2025 Hi Michelle, thank you so much for your kind words! 😊 It’s fantastic to hear that you and your staff and families are enjoying Famly and finding it simple and effective. We truly appreciate your feedback, and we’re always happy to hear any suggestions you have along the way. Best, Maria from Famly DG Debbie G. Director Religious Institutions Used the software for: Less than 6 months ### "Famly is a Makes my job so much easier!" March 13, 2024 5.0 I am really enjoying Famly. Their customer service is outstanding! Pros Famly is easy to use and very adaptable. It makes accepting payments and keeping accounts updated a breeze. Parents can login and see their account at their convenience. Cons I wish there was an simpler way to manage drop-in fees. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Famly It is more flexible and user friendly than the other software I considered. Review Source Response from Famly April 15, 2024 Thank you for such a fantastic review! We're so happy Famly is a great fit for you, and that you've saved so much time by using it. It's genuinely always great to hear. In terms of a simpler way to manage drop-in fees, please do feel free to reach out to our lovely support team at support@famly.co and chat to them - they're always there to help and answer questions, and help you use features to suit your specific needs :) And thanks for sticking with us! Best, Maria from Famly JS Jodie S. Deputy Manager Child Day Care Services Used the software for: Less than 6 months ### "We love Famly!! " February 15, 2025 5.0 Perfect great customer service and always available! \[sensitive content hidden\] has been a great help. Pros It’s amazing! We are really getting the hang of it now and love the way it’s easy to use and so organised. Cons Nothing really I get stuck sometimes and I use the bot for help or call the helpline and it’s resolved their and then it’s that simple. Review Source Response from Famly March 7, 2025 Hi Jodie, thank you for such a fantastic review! We're so happy Famly is a great fit for you. It's genuinely always great to hear. Thank you so much, Maria from Famly PS Paige S. Director Education Management Used the software for: 6-12 months ### "Famly is Family" October 10, 2023 5.0 My overall experience with the Famly app has been fantastic. This app does everything I need it do for my daycare. I have meetings with a team member frequently. He is friendly and is always ready to help me with anything I am struggling with on my side. He listens when I have suggestions. He goes over any new updates and encourages me to use them in my daily routine. Pros How easy it is to interact with the platform. The customer service and the help center are great! I have found that Famly really cares how their customers use their app to its fullest potential. I was given a team member from the beginning and he helps me so very much. He encourages me to use the app to its fullest potential. We have not had just one meeting but seveal and continue to have them to my benefit. Cons I would like to be able to have more access to some of the high tiered options. Reason for choosing Famly From the initial Demonstration I really knew that this was the app for my daycare. The ease with which I found the app to be able to manage and navigate, I knew that my families appreciate this platform. Review Source Response from Famly October 20, 2023 We're thrilled to hear that Famly feels like family to you! 🤗 We're dedicated to making your experience as easy and enjoyable as possible. It's wonderful to know that our customer service and help center have been of great help. We understand your desire for more access to high-tiered options, and we're continuously working to improve and expand our offerings. Your feedback is truly appreciated. We're here to support your daycare, and we're delighted to be on this journey with you. If you ever have more suggestions or need assistance, don't hesitate to reach out. We've got you covered! 🌟 Best, Pernille from Famly CW Cassie W. Nursery Manager Primary/Secondary Education Used the software for: 6-12 months ### "Overall happy with the app." December 5, 2022 4.0 So far, my experience of the app has been good. I have had support and training on the app and i am confident that I can receive support very quickly from the Famly helpdesk. We have had a few issues where information hasn't successfully saved to the app, but apart from this and the cons listed above the app is working well. Pros Overall, I am happy with the app. My favorite part of the app is the News feed. We have positive feedback from the parents about the app and that they find it easy to use. Cons I do feel that adding holidays and holiday discounts could be improved because this part of the app is very time consuming for me. I also think that the app could improve on their data protection. Children's full names are being shared on the news feed when parents are liking and commenting on posts. Children's full names, DOB, and sex are also being shown on the signing in and out sheets. We have had to create our own because we are unable to have this amount of information visible for parents. It would be helpful if there was a filter option so that we are able to choose what information we would like t include on these pages. Reason for choosing Famly We were migrated over. Review Source Response from Famly December 7, 2022 Hi Cassie, thanks for leaving your review! Great to hear that overall things are going well for you and that the switch from First Steps was a success. Thanks for your feedback too, if you'd like, it'd be great if you could add these suggestions to the product roadmap (roadmap.famly.co) - Marcus NB Navneet B. Nursery Manager Education Management Used the software for: 2+ years ### "Fast, easy to use and stylish look" January 10, 2023 5.0 Pros The daily diary is a game changer, very easy to stay in touch with parents. Very good now that the medication form is up and running. The new home screen is a very good update and makes it very easy to see at a glance how many staff and children are in, any medications and so on. Cons It would be a good idea for parents to be able to create a medication form, at least for non-prescribed medication Reason for choosing Famly The features are better and there were more features. Writing observations was simpler, choosing the framework and choosing eyfs statements is fantastic, availability of the resources online is very good. Review Source Response from Famly January 16, 2023 Hi Navneet, thanks for leaving your review, that's great to hear how well Famly works for you and the team - Marcus SJ Shane J. M.D. Primary/Secondary Education Used the software for: 1-2 years ### "A positive Change" June 17, 2023 5.0 Easy, effective and efficient. Famly has been a good addition to what we offer to staff, parents and Ofsted Pros The daily dashboard and the ability to access all from there saves time and makes me more efficient Cons I do struggle with Child Development and accessing previous observations. A daily feedback to parents would be helpful Reason for choosing Famly It does everything that first steps and Tapestry did Review Source Response from Famly June 27, 2023 Thanks a million for the fantastic review of Famly! We're absolutely delighted that our platform has had such a positive impact on your daily operations. It's fantastic to hear that the daily dashboard and consolidated access have saved you time and boosted your efficiency. We understand your feedback regarding Child Development and accessing previous observations, as well as your suggestion for a daily feedback option for parents. Your insights are invaluable, and we'll definitely take them into consideration for future improvements. We're incredibly grateful that Famly has become a valuable asset for your staff, parents, and navigating Ofsted, and we'll continue to strive for an easy, effective, and efficient experience. Thanks again for your wonderful review! Best, Pernille from Famly HE Helen E. Shop Owner Apparel & Fashion Used the software for: 6-12 months ### "Very useful and easy-to-use app" October 26, 2022 5.0 I love Famly and the connection it brings between nurseries and parents. I love how easy it is to use and that I can see special moments in my child's life in a closed environment. Pros I like how easy it is for my child's nursery to update parents and other family members (eg grandparents) about their milestones and achievements. Cons Sometimes there are too many notifications, it would be great if the nursery could label certain notifications as "important" so I could choose to only receive notifications about them rather than everything. Review Source OR Omolola R. Retail Associate Retail Used the software for: 2+ years ### "Family App is the best!" December 19, 2023 5.0 It's very easy to access and use. And it gives full information and details of all your child activities and progress. Pros I like the daily communication it gives about my twins on what they do at the setting. I like the information on what type of food been served because with that you can know what other type of food your child love😊 Also I like the part of monthly observations, pictures of activities and how your child is progressing. Cons I don't think there is any to be honest. Review Source Response from Famly February 16, 2024 Thank you so much for sharing your feedback :) We are very happy to hear you are having a great experience using Famly and you feel it is meeting all of your needs. That's truly fantastic! Our door is always open if you need anything. All the best, Maria SJ Sherran J. Business Support Education Management Used the software for: 6-12 months ### "Easy to navigate and manage software" January 13, 2023 5.0 The help and support is thorough and professional. The team is patient and will explain in a way to suit individual requirements. There are various help methods including messaging, links and online guide and the response time is quick. Clear examples are provided with screen shots where helpful. The team has a forward thinking approach to ensure the software improvements are in line with industry changes. I have been really impressed and this has removed stressful elements from my role. Pros Navigation of screens; links with clear instructions for queries; clear use of colours/icons/visuals to aid navigation; comprehensive reports which export to csv; ability to create own lists from data (e.g. birthdays); straightforward invoicing including ad-hoc sessions, credit notes and debt monitoring. Cons Nothing. Once we learnt the differences compared to previous system, we could adapt admin processes to work with Famly. There are several aspects we do not currently use but this is only because we are linked to a local authority's processes. For independent nurseries, many features will be beneficial to efficiency. Review Source Response from Famly January 17, 2023 Hi Sherran, thanks for leaving your review! That's so great to hear how well Famly works for you, and we're particularly pleased that the support team have been able to help you so much! - Marcus VR Verified Reviewer Business Analyst Computer Networking Used the software for: 1-2 years ### "Parent review" October 26, 2022 5.0 Family performs it's function well, and the solution is a significant step up on the system used by the other nursery my child attended Pros The daily reports separate this type of app from other methods of reporting and are overwhelmingly a better experiance. Cons Posts could be more easily sorted and viewed Review Source Response from Famly November 1, 2022 Thanks so much for your revew. KS Kerry S. Head of Adult's and Children's Learning Education Management Used the software for: 2+ years ### "Famly review from Little Barn Owls" December 19, 2022 5.0 We have had a faultless experience with Famly so far. We have had the opportunity to work in close communications with Famly to adapt, give feedback, be apart of interviews and comment on our emergent curriculum for articles. Pros We use Famly on a daily basis across three nursery sites, where all employees comment on how easy the system is to use. We want to ensure we are providing a 5\* service to all parents within our settings. Famly aids this in the options it gives us to communicate with our parents and for them to be able to communicate with us, whether that be through sending photographs through the observation tab, or communicating through the messages tab. Families are able to gain an insight into their child's day through the different options it provides. Cons The only thing we would change about the software is having 2 year check reports show up on the progress report tab. Review Source Response from Famly December 20, 2022 Hi Kerry, thanks for your review! It's always a pleasure for our team to collaborate with Little Barn Owls and we're so pleased that Famly continues to work well for you, your team and the families! - Marcus :) LT Lisa T. Manager owner Child Day Care Services Used the software for: 1-2 years ### "Amazing customer servics!" June 13, 2024 5.0 My experincre with famly has been great customer serives is amazing all ways help and solve any issues. Pros I have used Family for over a year I have tried other apps but find famly the best. Cons Pricing. but customer services were amazing with helping me to find the best package that suited me, my setting and pocket. Review Source Response from Famly July 2, 2024 Thank you for your fantastic review of Famly! We're thrilled to hear that you love using our platform. Your positive feedback is greatly appreciated. I'm sorry you experienced some trouble with the app glitching every now and then. I'm confident our support team will be able to fix that if you get in touch :) We are committed to providing a seamless experience and strengthening the bond between educators and families. Your support means the world to us, and we will continue to work hard to deliver an exceptional experience for all our users. All my best, Maria from Famly RH Rachel H. Nursery Director Education Management Used the software for: 1-2 years ### "Great tool to encourage parent partnership and motivating staff too." November 5, 2019 5.0 I can't fault the support from FAMLY when we have any problems. The app is so easy to use and such a great tool to share information with parents. Beautiful learning journeys for our children including videos that they will look back on. Pros We use the daily news feed to share their children's day with parents. This is a great tool to use and a conversation starter during collection with our older children and parents. Parents find it easy to share their children's interest and achievements with the parent observations and help with our in the moment planning. Cons Difficult to answer this as the things I don't like is the forecast. However I have not explored this and how it works so not sure I am set up correctly. It is on my to do list to ask for support on this. Reason for choosing Famly It reminded me of Facebook and that parents would engage more with something they know. The handover being available before pick up helped us a lot for a less congested collection time in the evenings. Review Source Response from Famly November 6, 2019 Hi Rachel, thanks for your great review! It's so good to hear that Famly is going well for you at Leo's Den. Whenever you'd like a hand with forecasting, please get in touch with our friendly team. The different ways to contact them can be found here: https://famly.co/support/ - Marcus :) PC Pascal C. Nursery Owner Education Management Used the software for: 1-2 years ### "Famly is amazing!" September 12, 2022 4.0 We did have a lot of technical issues in the beginning but once they were resolved we have been super happy with the product and from the management side of things it has always been so easy for the staff to use and for us all to make the change over. Pros Famly has really thought of everything for everyone! Not only is it amazing for the parents to see their children's day and journey with ease but it is also so useful from a business perspective. The invoicing tool and debt management was a game changer for me and I would be lost without it. Cons I think there should be more features available in the essentials package. It is hard times for everyone financially at the moment and the premium package is extremely expensive. Review Source Response from Famly September 20, 2022 Thank you for sharing your experience of Famly. We're so pleased Famly is a game changer for you & look forward to helping you, your children and parents, even more in the future. CS Clare S. Nursery Manager Education Management Used the software for: 2+ years ### "Nursery Manager Review " February 14, 2024 5.0 Pros Having everything on one app for staff and families Cons Being able to customise certain accepts of Famly to suit your own business model for example, an external accident form which parents tell you about and injury which has occurred outside of the setting is registered as an incident form, which is not the terminology we use as a company. Review Source Response from Famly February 16, 2024 Thank you so much for your feedback Clare, I completely see the need to have customisable needs. May I ask you to please share your thoughts on our public roadmap by submitting a new idea? You can find the roadmap here - https://roadmap.famly.co/tabs/1-gathering-insights We read all of your feedback and take it into consideration when working on future developments. All my best, Maria