# Page 4 | Famly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Famly the right Daycare solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155536/Famly/reviews --- Famly 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Famly ## Showing most helpful reviews Showing 76-100 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CO Coral O. Administrator Child Day Care Services Used the software for: Less than 6 months ### "Easy system to learn & manage " May 28, 2024 5.0 I have only been using the system within work for the last 2 months but already know it inside out, it is easy to manage & hold child & staff information. Famly provides an all round service from being able to share information easily with staff & parents to being able to keep an eye on finances & debt, it definitely provides all the services we need as a nursery. Pros It is simple to use & help is at hand within a timely manner Cons How regularly it tries to log you out, we did also experience issues with setting up a staff member & the log in email kept bouncing so he couldn't receive the email to set himself up, once I asked for help from a member of the team online though it got sorted straight away but I do wonder if that may become an issue again in the future. Review Source Response from Famly July 2, 2024 Hi Coral, Thank you for your fantastic review of Famly! We're thrilled to hear that you love using our platform. Your positive feedback regarding the ease of use and the ability to engage with staff and parents is greatly appreciated. I'm sorry to hear you encountered some issues when setting up a staff member. It shouldn't happen again, but if it does, please reach out and we will take a closer look to make sure the issue is fixed :) All the best, Maria from Famly MP Merlisa P. Nursery Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Fab app for Early Years " January 12, 2024 5.0 Pros Easy to learn and use. Save time so the team can spend their time with the children Parental partnership Being able to communicate with parents and team Cons It would be helpful if in the team permissions, you could grant access to your individual nursery without changing it for the entire nursery group. Review Source Response from Famly February 16, 2024 Hi, Thank you so much for your feedback. Happy to hear you are having a great experience with Famly :) I completely understand your concern when it comes to permissions. May I suggest that you please submit your request to our Roadmap? You can find it here - https://roadmap.famly.co/tabs/1-gathering-insights We always go through all suggestions and make sure to take them into consideration when planning for future developments. All the best, Maria JA Jo A. EYP Education Management Used the software for: Less than 6 months ### "New user" September 24, 2023 5.0 Has made our jobs easier and there is less paperwork Pros I like the way everything is on one portal. Parents have commented how they like it to get in touch with us, the observations we put on and the attendance and invoicing. Cons As yet cannot think of any it is running smoothly Review Source Response from Famly September 28, 2023 Hello, Your feedback put a big smile on our faces! 😄 We're delighted that Famly is making your life easier, and parents are finding it handy to stay in touch. We're here to make your journey hassle-free and efficient. If you ever have questions, remember, we're just a message away. Thank you for being part of the Famly community, and we look forward to supporting you along the way. Best, Pernille from Famly CA Caroline A. Owner Education Management Used the software for: 2+ years ### "Our Famly is your family!" December 2, 2022 5.0 Looking at room percentages and overall occupancy and income Our overall experience is great, even those with little knowledge of computers can use it. Pros The ease of use and communication tool for all staff and parents.Used daily from everything to electronic registers across all rooms, showing parents when children are asleep or having a nappy change to producing clear invoices and newsletters. Cons Nothing much as we have grown with the company, adding new features to enable our business to run smoothly. Reason for choosing Famly Easy set us Switched from [Tapestry](https://www.capterra.com/p/184196/Tapestry/) Easier to use. Keeping everything in one place Review Source Response from Famly December 7, 2022 Hi Caroline, thanks for leaving your review! So good to hear that we've been able to grow together and help in your nursery! - Marcus ALG Anna Lisa G. Tagesmutter Education Management Used the software for: Less than 6 months ### "Ein All-in-one Werkzeug für jede Tagesmutter oder Kinderbetreuung." March 2, 2023 5.0 Pros famly deckt alle Bedürfnisse einer Kindertagespflege ab. Ich habe bei Famly alle Daten die ich brauche zur Hand und habe eine Übersicht über die Anwesenheit der Kinder. Ich bin über famly, mit den Eltern in Kontakt und kann sicher und Transparent meinen Alltag mit den Eltern teilen. Cons Ich habe bis jetzt keinen Fehler gefunden. Reason for choosing Famly famly hat mich schon beim ersten klick überzeugt. Die Webseite war super übersichtlich und man hat gleich Verstanden wie hilfreich famly im Alltag sein kann. Review Source Response from Famly March 21, 2023 Thank you so much for your lovely review, we are thrilled that Famly works so well for your setting. The features you mention are at the core of our platform, it is so lovely to hear that they positively impact your day-to-day. If you are ever in need of us, please reach out. Best, Pernille from Famly CG Clare G. Manager Education Management Used the software for: 6-12 months ### "Famly" July 17, 2023 4.0 Very good, quick customer response. Never had a concern with data protection and I will recommend to other settings. Pros Famly is great for instant communication with families, it’s user friendly and clearly presented. Cons The cost, it didn’t have a message service for parents and carers. It wasn’t as nicely set out Reason for choosing Famly User friendly Well presented Lower cost Switched from [Tapestry](https://www.capterra.com/p/184196/Tapestry/) The downloads were not being received instantly by parents, cost to much. Review Source Response from Famly August 1, 2023 Thank you for your kind review. We're thrilled that you find Famly user-friendly and appreciate our quick customer response - our Customer Support team works very hard to make sure everyone is taken care of. Feel free to reach out to them to give them your recommendations for improvements, we are always looking for feedback. Your recommendation means a lot to us, so thank you so much. Best, Pernille from Famly JG John G. Commercial Director Primary/Secondary Education Used the software for: 6-12 months ### "Medium Sized Nursery User" November 15, 2022 5.0 Famly has massively reduced our admin time with invoicing, payroll, child observations, reduced the amount of paper we use. It has also helped us improve our nursery-parent communication & has also improved our professional image. Pros Everything in one place, from in the rooms through to management requirements, such as invoicing, staff hours, staff holiday. Easy to use platform & an easy to use app for parents/carers. Cons Integration with Quickbooks would be good for us. Notifications of pending observations requiring approval would also be helpful. Alternatives considered [Connect Childcare](https://www.capterra.com/p/151389/Connect-Childcare/) Reason for choosing Famly None of the other software packages offered what Famly offered, in an all-in-one solution. Their training was very good & their support staff are amazing. As a company, a lot of their values align with ours, which was important to us. Review Source Response from Famly December 7, 2022 Hi John, thanks for leaving your review! Great to hear how well Famly works for you, the team and families. I've passed on your feedback, more integrations with other systems is on the roadmap for this coming year as we definitely want to ensure we can suit different user needs - Marcus DA D A. Head of School Education Management Used the software for: 1-2 years ### "Incredible preschool management software" April 10, 2019 5.0 We used to use ProCare but found it to be incredibly clunky. We the switched to Sandbox software for a year but found they were not innovating very fast. We finally found FAMLY and haven't looked back since. Pros The daily attendance, the class planning (so easy for admissions season), the newsfeed (Facebook style area where we post photos, updates, videos, etc.), the calendar/RSVP...so much to love! Cons The way the billing is handled in FAMLY is confusing to our parents. Our families register for a certain schedule (e.g. M/W/F) for the entire semester or year and then pay either monthly or by semester. The invoices are not straight-forward. And if we add a random adhoc charge (e.g. for a shirt, for a drop in day, for after care, etc.) we have to generate an entirely new invoice instead of just adding the charge and letting the families see updated balance. Our parents also get confused in the messaging area...it's still not clear that they are messaging the TEACHERS only vs the entire class...so some parents don't send the message because they're worried it will go to all the parents instead of just the teachers. A simple fix, but it hasn't been done. Wish USA had option to have parents pay invoices by credit card, along with option to "pass on" the 3% credit card fees to the parents. With there was Attendance-Based Billing (e.g. if a child stays past 1pm charge them a flat fee, if a child is picked up late at the end of the day charge them a per minute late fee, etc.) Review Source AE Asma E. Nursery Manager Education Management Used the software for: 1-2 years ### "Famly Nursery " January 20, 2023 4.0 Famly has been really good, if in need of help the chat has been very helpful and quick to respond. Pros \- as nursery business very good overview bit of social media use and very handy to communicate with parents. Cons not so much variety for parents to see. Reason for choosing Famly It was already in use by the previous owners of the nursery. Review Source Response from Famly January 24, 2023 Hi Asma, thanks for your review! Great to hear Famly works well for your nursery and that the support team are always there to help! - Marcus :) KW Katrina W. early years manager Education Management Used the software for: 2+ years ### "Amazing product" January 9, 2023 5.0 Famly have always been fantastic, the software is great, customer service are always able to help and really quickly Pros Famly is so easy to use There are far too many good things about famly to write about them all but it just makes life so much easier.We could not have survived the pandemic with famly. Cons There are a few things that would improve the software. A documents app which is shared with the parents would be amazing Switched from [KinderSoft](https://www.capterra.com/p/63331/KinderSoft/) Kindersoft was not working for us anymore, it just did not have the features we needed Review Source Response from Famly January 16, 2023 Hi Katrina, thanks for sharing your feedback! That's great to hear that Famly works so well for you and what an impact it had during the pandemic - Marcus CB Claire B. Manager Education Management Used the software for: 2+ years ### "Fantastic forward thinking product" October 31, 2022 5.0 This has been invaluable in the early set up and ongoing daily role within our nursery. Not only do families love it, its easy for staff to use and the 'back end', is a wonderful management tool. Time saving, efficient and incredibly supportive with new ideas and training always at hand. Along with a wealth of researchers and theorists sharing their knowledge through the platform....worth every penny! Pros Ease of use, family and staff friendly, informative. Cons Nothing, I am incredibly satisfied with this product...nothing to worry about at all! Alternatives considered [Tapestry](https://www.capterra.com/p/184196/Tapestry/) Reason for choosing Famly It is much more modern and has an highly attractive visual impact Review Source Response from Famly December 7, 2022 Thanks for your review! So good to hear what a difference Famly has made in your nursery - Marcus Simon H. QA Technician (software) Computer Software Used the software for: 2+ years ### "A window in to my child's life" October 27, 2022 5.0 Pros Being a parent this is a great solution to see how your child is doing at nursery.The pros for me are the ease of communication with not only the different nursery departments but the option to send a message to a particular member of staff. Cons I can't really think if any cons with the software, my wife and I have been using the software over 3 years and it's been spot on all the time. Review Source RW Rebekka W. Kaufmännische Leitung Education Management Used the software for: Less than 6 months ### "Umfassendes Tool mit vielen Möglichkeiten, die den Alltag erleichtern" January 15, 2024 5.0 Famly ist für mich das ideale System, um den Kita-Alltag bestmöglich zu organisieren und den Überblick zu halten! Pros Die Benutzerfreundlichkeit, da ein System meiner Meinung nach inutiv und übersichtlich gestaltet werden sollte, um im Alltag schnell und einfach zu reagieren. Cons Kleinigkeiten könnten optimiert werden, um die Übersichtlichkeit zu verbessern: 1. Terminkalender 2. Essenspläne 3. Anwesenheit von Kindern Review Source Response from Famly February 16, 2024 Hi Rebekka, Thank you so much for your feedback and happy to hear you are having a great experience with Famly :) We would love to hear more in regards to your needs for calendars, meal plans and presence of children. For this, may I please ask you to share your thoughts on our public roadmap here? https://roadmap.famly.co/tabs/1-gathering-insights We always go through all of your feedback and take it into consideration when planning our future developments. All the best, Maria MW Matt W. Nursery Manager Education Management Used the software for: 1-2 years ### "Great product" January 4, 2023 5.0 Pros Ease of use. Adhoc booking systems takes seconds, Learning journey are easy to complete. Cons Fee funding can be tricky for our setting. Connection with WCBS as our main payment system is tricky. Alternatives considered [Connect Childcare](https://www.capterra.com/p/151389/Connect-Childcare/)[Tapestry](https://www.capterra.com/p/184196/Tapestry/) Reason for choosing Famly Ease of use, Feature rich. Review Source Response from Famly January 13, 2023 Hi Matt, thanks for your review! Great to hear that Famly works well for you and the team at Hazelwood. Feel free to contact our support team (support@famly.co) for help around funding - Marcus RD Rob D. Manager/ Owner Education Management Used the software for: 2+ years ### "Amazing app in the time of need in childcare " October 27, 2022 5.0 This app has helped me run a successful business as commended by Ofsted and Famly leads the sector with the best app programme for the parents, staff, owners and of course children Pros Easy to use Great operation system 5 out of 5 customer service Brilliant updates and problems by \[SENSITIVE CONTENT\] and the team Cons Nothing major at all the system is great and secure Review Source Response from Famly November 1, 2022 So pleased to hear this :) CB Christopher B. Manager / Director Education Management Used the software for: 2+ years ### "Best thing we have done" January 22, 2021 5.0 Famly has been one of the best things we have purchased for the nursery. We have been able to communicate immediately when needed with all of our families throughout lockdown (and before). We can update everyone with things that are happening in the nursery, or in specific rooms or privately with individual parents. Communication between the staff and managers has been great, uploading documents to read, adding events to a shared calendar. We can accurately set attendance plans for children so we can see months in advance about occupancy and because it changes in real time, we can see if we have spare places to sell day to day. We also use the Invoicing package, and although there were a few issues to start with, it is now running very smoothly and has saved so much time. Pros Immediate communication with families At a glance overview of the nursery Apps to plan ahead for occupancy Accident recording Invoicing All of it. Cons I honestly can not think of anything I like least - the Famly team are always trying to update and respond to the users requests. Reason for choosing Famly They were the best positioned to deal with our needs. They had most functionality. Price was competitive. Review Source Response from Famly February 1, 2021 Hi Christopher, that's really great to hear, thank you for letting us know what an impact Famly has had in your Montessori Nursery! - Marcus :) GC Georgia C. Administrator Primary/Secondary Education Used the software for: 1-2 years ### "Great software - Easy and simple to use, really helped us centralise our information." October 22, 2019 5.0 Overall we have had a great experience the past year, we hope for a long and positive relationship. Pros The fresh layout and ease of use. Having everything in one place and the fact it is live and updated for everyone. The support is great, being able to use an online chat service to get any answers you need. Suggestions can be made and some are taken on board and implemented really quickly. Cons There are a few things we would like to change about the software that aren' t so easy for example the lists you can get are limited, the viewing is sometimes a bit awkward (not filling the page etc), it doesn't print very well. We'd also love to make it so if someone is trying tpo sign in and enter a pick up time later than their planned bookings, it throws up an error message. Alternatives considered [Connect Childcare](https://www.capterra.com/p/151389/Connect-Childcare/) Reason for choosing Famly It looks a lot nicer and feels much more easy to use. Review Source Response from Famly October 28, 2019 Hi Georgia, thank you for leaving a review for us. We love getting feedback from our customers and it's great to hear that you've had a great experience with Famly overall. I've passed on your comments to our Customer Success team regarding your suggestions for improvement and one of the team will be in touch soon. - Marcus CB Claire B. Managing Director Education Management Used the software for: 1-2 years ### "Compliance and reporting made simple. " January 8, 2023 5.0 Releases time. Pros Fantastic platform, easy to use, making daily compliance in all areas simple and paperless so reducing admin time. Cons I dislike the fact that even though I’m on the highest level of subscription I still have to pay additional for certain features such as staffing schedules and Famly pay fees. Review Source Response from Famly January 16, 2023 Hi Claire, thanks for your review! Great to hear that Famly works so well for you and the team. - Marcus MA Max A. Fachwirt Kindertagesstätten Civic & Social Organization Used the software for: 1-2 years ### "Einfach Top! Ein muss im digitalem Zeitalter!" January 4, 2023 4.0 Es ist super Intuitiv gemacht und spart wirklich Arbeit, macht jede Kita transparenter und moderner. Pros Es bündelt viele Sachen mit einmal: Anwesenheitshefte, Unfallberichte, Windelprotokolle, Terminabsprachen, Dienstplanübermittlung, Allgemeine Belegungsübersicht, Elternabsprachen, Ferienabfragen und vieles mehr. Es bringt Eltern und Gruppen mehr in den Austausch durch die "Neuigkeiten" Cons Es ist eine Cloudlösung, daher braucht es eine Gute WLAN Verbindung, permanent und überall.Es gibt keinen Offline-Betrieb. Reason for choosing Famly Durch die Kooperation mit dem Trägerverbund VEK Review Source Response from Famly January 24, 2023 Hallo Max, vielen Dank für die positive Bewertung! Wir freuen uns, dass du von unserem VEK Partnerangebot profitieren konntest und Famly euch im Alltag entlastet - Nina PC Pascal C. Nursery Owner Education Management Used the software for: 1-2 years ### "Famly is amazing!" September 12, 2022 4.0 We did have a lot of technical issues in the beginning but once they were resolved we have been super happy with the product and from the management side of things it has always been so easy for the staff to use and for us all to make the change over. Pros Famly has really thought of everything for everyone! Not only is it amazing for the parents to see their children's day and journey with ease but it is also so useful from a business perspective. The invoicing tool and debt management was a game changer for me and I would be lost without it. Cons I think there should be more features available in the essentials package. It is hard times for everyone financially at the moment and the premium package is extremely expensive. Review Source Response from Famly September 20, 2022 Thank you for sharing your experience of Famly. We're so pleased Famly is a game changer for you & look forward to helping you, your children and parents, even more in the future. BS Bob S. Manager Education Management Used the software for: 2+ years ### "ACH Payments through this software take 9 to 10 days to clear" December 9, 2022 4.0 Pros Overall it is a good childcare management software Cons We would like to have a section for school calendar that parents could refer to. A Task Reminder feature within the software will be very useful. It helps in keeping tabs on children who enroll but dont start school till sometime in the future. An example can be - reminder would help us in sending a Welcome Package closer to when the child starts school. The most problematic issue is the long delay (sometimes 10-12 days) between tuition being taken from parents' account and actually credited to school account Review Source Response from Famly December 27, 2022 Hi Bob, thanks for your feedback! We're pleased to hear that overall Famly is working well for your child care center. Regarding ACH, we've made some recent changes which should mean that payment times are significantly reduced. If you have any questions regarding this, please contact our customer support team via the in-app help centre. - Marcus CS Clare S. Nursery Manager Education Management Used the software for: 2+ years ### "Nursery Manager Review " February 14, 2024 5.0 Pros Having everything on one app for staff and families Cons Being able to customise certain accepts of Famly to suit your own business model for example, an external accident form which parents tell you about and injury which has occurred outside of the setting is registered as an incident form, which is not the terminology we use as a company. Review Source Response from Famly February 16, 2024 Thank you so much for your feedback Clare, I completely see the need to have customisable needs. May I ask you to please share your thoughts on our public roadmap by submitting a new idea? You can find the roadmap here - https://roadmap.famly.co/tabs/1-gathering-insights We read all of your feedback and take it into consideration when working on future developments. All my best, Maria JK Jens K. Leitung Recreational Facilities and Services Used the software for: 1-2 years ### "Famly im täglichen Gebrauch" November 6, 2023 4.0 Famly ist eine relativ einfach zu bedienende App, die auch von den Eltern rege genutzt wird. Pros Der schnelle Überblick über die Anzahl der Kinder und die damit verbundene Planungssicherheit und der einfache problemlose Austausch mit den Eltern Cons Veränderungen (unangekündigt) der Oberfläche Review Source Response from Famly December 8, 2023 Thank you for your review! We're so glad to hear that the platform helps you get an accurate overview, and that it's improving your communication with the parents. We're always trying to make Famly the best it can be, but we do understand that it can be frustrating when changes are made. If you ever have any comments or are unsure about any changes and the reasons behind them, please do reach out to our support team at support@famly.co. We're always happy to chat and answer any concerns! Best, Bronagh from Famly DK Diane K. Childminder Education Management Used the software for: 2+ years ### "Great product and easy to use" January 13, 2023 5.0 Very positive and am not a fan of paperwork so this helps me navigate. This is especially true as I not nursery background so I've grown with the product which has also led me to be able to understand aspects of early years curriculum better Pros The ease of use and links to reduce written paperwork Cons That the observations don't link to curriculum anymore now I've updated the app (SCOTLAND) Reason for choosing Famly Ease of use to navigate and also support available when I was initially. Stuck which is most helpful Review Source Response from Famly January 16, 2023 Hi Diane, thanks for leaving your review! We're glad to hear that Famly works well for you. The Scottish framework has also been updated, please reach out to our support team (support@famly.co) if you need a hand switching it on - Marcus DR Denise R. Practice Manager Education Management Used the software for: 2+ years ### "Fabulous Software for our group of nurseries." October 23, 2020 5.0 As a manager of a group of nurseries I am able to work from home and keep a clear view of the business and the daily operations via Famly. It has been a crucial tool during the pandemic. Pros Famly allows us to interact with our parents and share information with them about their children's time at nursery. This is especially important in the present pandemic as parents are not allowed in to the buildings. The newsfeed feature is great. Cons The messaging could be improved so that when you click to send a new message your previous conversation appears before you send the new message. With 1000s of messages , it can take a long time to find previous conversations and the search option tens to bring up team messages rather than private ones. Review Source Response from Famly October 26, 2020 Hi Denise, thanks for your review! It's great to hear that Famly works well in your nursery group, particularly with the logistical challenges that COVID has brought this year. I've passed on your feedback to our team, an update of the messaging feature is something we're planning at the moment and if you ever have other feature ideas/improvements you can submit them here: roadmap.famly.co - Marcus :)