# Page 5 | Famly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Famly the right Daycare solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155536/Famly/reviews --- Famly 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Famly ## Showing most helpful reviews Showing 101-125 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DR Denise R. Practice Manager Education Management Used the software for: 2+ years ### "Fabulous Software for our group of nurseries." October 23, 2020 5.0 As a manager of a group of nurseries I am able to work from home and keep a clear view of the business and the daily operations via Famly. It has been a crucial tool during the pandemic. Pros Famly allows us to interact with our parents and share information with them about their children's time at nursery. This is especially important in the present pandemic as parents are not allowed in to the buildings. The newsfeed feature is great. Cons The messaging could be improved so that when you click to send a new message your previous conversation appears before you send the new message. With 1000s of messages , it can take a long time to find previous conversations and the search option tens to bring up team messages rather than private ones. Review Source Response from Famly October 26, 2020 Hi Denise, thanks for your review! It's great to hear that Famly works well in your nursery group, particularly with the logistical challenges that COVID has brought this year. I've passed on your feedback to our team, an update of the messaging feature is something we're planning at the moment and if you ever have other feature ideas/improvements you can submit them here: roadmap.famly.co - Marcus :) GW Gail W. Manager Education Management Used the software for: 2+ years ### "Easy to use & understand" November 15, 2022 5.0 our admin time has been cut by over 60% by going online & paperless Pros the amount of admin time saved and the reduction in paperwork Cons cost - think it is slightly high compared to other systems Review Source Response from Famly December 7, 2022 Hi Gail, thanks for your review! We're glad Famly helps you save time - Marcus JB Julie B. Nursery Manager Education Management Used the software for: 6-12 months ### "Famly Review" January 19, 2023 4.0 THe training and after sales support has been brilliant with emailing responses etc and the help access. There are many things that we used to do on First steps that are not on Famly but we have been able to get around them. Pros The pros are everything is under one App, parents can access it and they are able to interact on a daily basis which means we know if they are looking at the app. Cons The lack of reports that we can print and sometimes the lack of change that we can do on the app. Review Source Response from Famly January 24, 2023 Hi Julie, thanks for your review! We're really pleased that your team and the parents enjoy using Famly. If you need a hand with printing reports, please contact our support team (support@famly.co) and they'll be able to help you! - Marcus DH Debbie H. Deputy Manager Education Management Used the software for: 1-2 years ### "Fantastic App" November 19, 2020 5.0 Very good, saves a lot of time and paper work. Pros Communication between parents is very good and immediate. Staff can reply straight away. Great way to keep general communication with parents and staff and for good team communication too. Cons That it logs out very quickly after being logged in but in the end this is good as it is secure. Observations on children - when the observation has been created then needs reviewed, the person who has reviewed the observation comments to let the creator know what needs to be changed, this comment is not saved and therefore we can not keep a recall of what has been asked in the review. When in observations and creating the comment to put on the review, it logs out and loses the comment so the person has to log in and create the comment again. I hope this makes sense. Different in news feed when you create a news feed and it logs out, it saves it in draft. Would be very beneficial for reviews on observations are saved in draft too. Review Source Response from Famly November 24, 2020 Hi Debbie, thanks for your review! It's great to hear how well Famly is working in your nursery, particularly in terms of communication. Thanks for the feedback on drafting and reviewing observations, my colleague Evelin will get in touch to go over this with you. - Marcus :) CW Craig W. Chairman Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent management system" October 22, 2019 5.0 Overall very positive and will continue to use daily. Hopefully Famly take on board suggestions and ideas we have put forward to them to further improve and streamline processes for settings in the UK. Pros Famly provides an easy-to-use nursery (preschool) management and parent contact system. From managing child records and data, to session management and learning journeys, to sharing activities with individual parents or the whole setting. It also handles payments seamlessly and effectively and provides a full automated system handling invoice payments. Famly is kept up-to-date with EYFS, ECAT, CoEL and SEN framework links that can be added to journeys, full cohort tracking, and observations with next steps. Cons Famly is still a developing system, however they do seem to enjoy feedback from nurseries. At present there is no easy way to manage 30-hour extended entitlement codes or NI numbers, nor can you do any kind of planning. At present we have to do our plans in Word and then attach/post screenshots to the child's/nursery news feed. Reason for choosing Famly More modern looking, easier to use. Review Source Response from Famly October 28, 2019 Hi Craig, thanks for your review, it's great to hear Famly's going well for you at Downview. I've passed on your comments to our Customer Success team and they will be in touch! - Marcus cA cheyenne A. Nursery Manager Primary/Secondary Education Used the software for: 2+ years ### "Superb Nursery Managment System" November 24, 2020 5.0 Pros Inform parents quickly parents are able to respond quickly we can capture every day moments We are able to log in food, handwashing, nappy changes and bottles of milk We are able to leave notes on the system and hide what may be sensitive Different access controls can be set for different users We can showcase daily activities to parents with a click of a button Track children's development We are able to log accidents and incidents into the system Keep track of children's sensitive and safeguarding information eg reoccurring accidents happening in the home Cons Would be good if there was a safeguarding section for logging really sensitive information to keep track sometimes there could glitches with meal information but very rarely Alternatives considered [Connect Childcare](https://www.capterra.com/p/151389/Connect-Childcare/) Review Source Response from Famly November 26, 2020 Hi Cheyenne, thanks for leaving your review! Great to hear how Famly helps you and the team - Marcus :) VB Vlad B. Administrative Director Hospital & Health Care Used the software for: 2+ years ### "Admin director" October 13, 2023 5.0 excellent Pros The product easy to use and convinient to train staff. Review Source Response from Famly October 20, 2023 Thank you so much for your kind review, we are thrilled to hear that the platform is working so well for you. We are here to support you if you ever need us. Best, Pernille from Famly VH Vanessa H. Nursery Manager Education Management Used the software for: 2+ years ### "Fantastic " August 23, 2023 5.0 Easy to teach new members of staff to use Pros I love every thing about using this app and couldn’t use another app. The customer service is professional, fast and overall excellent Cons Wish you could upload more than one video at a time Review Source Response from Famly August 29, 2023 Thank you so much for your lovely review. Our customer support team prides themselves on the care they show others and will be thrilled to see it. Thank you for being a part of the Famly community. Best, Pernille from Famly KW Kirsty W. Lead practitioner/Nursery Manager Education Management Used the software for: 6-12 months ### "Great Nursery App" February 20, 2023 5.0 It has been a great journey for all staff as we learn all the features and how beneficial they are for informing parents. Pros The communication we can have with our parents has increased by 100% since using this app. Cons There has been great communication with Famly team supporting us to update information and get round any other issues we had, which has been brilliant. Alternatives considered [Seesaw](https://www.capterra.com/p/204060/Seesaw/)[Tapestry](https://www.capterra.com/p/184196/Tapestry/) Reason for choosing Famly As the version we use is free and being a charity with limited funds it was the main reason we tried it. We have found this version to have everything we needed to start using an app for communication with parents and tracking children's progress and sharing this direct with the child's main carer. Review Source Response from Famly February 22, 2023 Hi Kirsty, thanks for leaving your review! Nice to hear how Famly has helped boost your parent communication - Marcus CA Carole A. Nursery Manager Education Management Used the software for: 1-2 years ### "Couldn't do without it!" November 4, 2019 5.0 The time it used to take to generate plans & send invoices has decreased quite considerably as it is so easy to do. The Famly app has everything you need in one place and is easy to do and explain. Parents love it, mostly as they can see updates/pictures daily from their child's key worker. If there has been any issues or difficulties, these have been dealt with in a timely manner from the support team. Pros Everything! I literally couldn't do without it now that it has been implemented within our company. Since using the app I have noticed much more parent interaction - I can see which parents use the app and access the information that I share. It is easy enough for staff to use within a busy Nursery environment. We are just starting to use the Child Development section, however I know that this will eventually save lots of time when analysing cohort data and evaluating support for the children. I manage 2 Nurseries so this provides me with the same information for both, which means I can analyse both/either no matter where I am. Cons At the moment there isn't anything I don't like! Review Source Response from Famly November 5, 2019 Hi Carole, thanks for your great review! It's brilliant to see what a difference Famly has made for you, the staff and parents at Action for Children. I hope this continues into the future! - Marcus :) HA Hazel A. Pre-school manager Education Management Used the software for: 2+ years ### "Little Learners Review" December 15, 2022 5.0 As a setting we love Famly. We have had an overall positive experience which has made the running of the setting so much easier. Pros Famly is extremely easy to use for both staff and families. It allows us to have better communication and partnership with families. Cons There are times when Famly is slow or crashes which makes it difficult when signing children in or out. Review Source Response from Famly December 21, 2022 Hi Hazel, thanks for your review! We're really pleased to hear that your setting have had such a positive experience overall. We're always working to improve the platform and ensure down time is kept to an absolute minimum - you can check out the app performance here: https://status.famly.co/ - Marcus VR Verified Reviewer Childminder Primary/Secondary Education Used the software for: 1-2 years ### "Great software" January 9, 2023 5.0 Pros The ease of use is great. It’s easy to log daily things such as meals, nappy changes and sleeps. Cons Not having an option to see what the parents see from their portal. Review Source Response from Famly January 16, 2023 Hi there, thanks for leaving your review! The parents have a fairly similar view, just with a different level of access. If you'd like our team to explain this a bit more, feel free to contact them here: support@famly.co AG Alan G. Director Education Management Used the software for: 2+ years ### "Famly" November 7, 2022 4.0 The famly software makes it easier for us to run multiple sites. Pros The software is very user-friendly and easy to use. It allows us to have insight into what's going on at each nursery from our central offices. Cons I think there should be more staff training options. Tutorials and the training academy are useful but live online staff training would be useful. Review Source Response from Famly December 7, 2022 Hi Alan, thanks for your review! Great to hear Famly works well for you, particulary when working across multiple sites. I've passed on your point about live staff training to our team, it's something we want to do more of in future (alongside the training academy and help centre) - Marcus RD Rebecca D. Managing Director Education Management Used the software for: 1-2 years ### "Business Start Up" January 7, 2023 5.0 It is great my customers love it, they are able to see pictures of their children and contact staff whenever they like through the day. My nursery is based at a hospital and majority of customers are NHS employees, it’s fantastic to support them and their vital work and the Famly App certainly adds that extra touch of reassurance! Pros Famly has been great support for my Business it has provided so many benefits all in one place, from being able to view occupancy availability to producing invoices to collect fees. Cons What I would like to see added is the New Curriculum for Wales please 😊 Review Source Response from Famly January 13, 2023 Hi Rebecca, thanks for leaving a review! Great to hear how Famly's helped your business and improve your processes. The Welsh curriculum should be in there, please contact our support team (support@famly.co) if you don't have access to it. - Marcus KY Kelly Y. Nursery manager Education Management Used the software for: 1-2 years ### "Moving to FAMLY for a medium sized day nursery " November 25, 2020 5.0 Previously we had tried two other nursery management systems but has experienced a range of issues. With FAMLY it is fast, easy to use and seems to flow well. We now use the child development side too and have loved the simplicity and ease of reporting with this. Pros The software is very easy to use and intuitive. We like the easy sign in options, quick and easy method to log meals, nappies and sleeps and the news feed is a quick efficient way of communicating to parents. The activity library, blogs and articles are great too. Cons Integration to our business was easy and straight forward with plenty of on hand support from FAMLY. There are a few things we would like, for example total nursery count on the occupancy planner, a body map on the safeguarding function and a start date as well as registration date on child's profile, however they are really responsive to ideas and requests so hopefully these things will come in time. Reason for choosing Famly The initial sales information, helpfulness of staff and the simple easy look of the software attracted us. Review Source Response from Famly November 26, 2020 Hi Kelly, thanks for letting us know what an impact Famly has had in your nursery! We're also pleased to hear you find the team responsive overall - Marcus :) SN Susanne N. Kindertagespflegeperson Primary/Secondary Education Used the software for: Less than 6 months ### "Nutzbar für Kindertagespflegepersonen" April 3, 2023 5.0 Alles was mir wichtig für meine Arbeit ist, kann ich dort nach einer gut begleiteten Einweisung schnell nutzen. Es ist schnell und überdichtlich. Pros Endlich gibt es auch eine App, die TPP nutzen dürfen. Preislich an uns angepasst bietet es auch uns die Möglichkeit alles schnell und im geschützen Raum mit den Eltern transparent den Tag zu dokumentieren. Es erleichter mir persönlich sehr die Verwaltungsarbeiten sowie die Kommunikation mit den Eltern. Cons Aktuell kann ich noch nichts nachteiliges zu dieser App sagen. Reason for choosing Famly Famly ist der einzige Anbieter, der mir bekannt ist, der Tagespflegeperson die Möglichkeit gibt über diese Art mit den Eltern sicher zu kommunizieren und gleichzeitig transparent die eigene Arbeit darstellen kann. So sind Eltern immer auf dem Aktuellen Stand und es kann sichergestellt werden, dass alle Eltern wichtige Nachrichen erhalten und ebenfalls die Tagespflegeperson. Review Source Response from Famly April 12, 2023 Hallo Susanne, danke für deine positive Bewertung und das Feedback! Wir freuen uns sehr zu hören, dass Famly auch für dich als TPP so gut funktioniert und deinen Tag und die Verwaltung etwas einfacher macht. - Nina :) AC Alee C. Office manager and teacher Education Management Used the software for: 1-2 years ### "We love Famly " December 21, 2022 5.0 I have loved me experience with famly I would recommend it to any preschool. Pros Easy to use, money saving, paper saving. Has really helped our business. Cons I would like to be able to customize more features in the classroom planning app. Switched from [Tuition Express](https://www.capterra.com/p/177236/Tuition-Express/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Famly is better in every level, more affordable easier to use, and way way more features. Review Source Response from Famly December 27, 2022 Hi Alee, thanks for your feedback! We're really pleased to hear you're able to save so much money, time and paper by using Famly in your child care center. - Marcus LK Louise K. Manager Education Management Used the software for: 1-2 years ### "For Fantastic Famly" January 13, 2021 5.0 I am saving so much time in having all information in one place. Sometimes I forget just how easy it is to access information so uickly. Pros All my information about children and staff is one place and easy to find. The staff team are able to find information about children easily and no longer have to keep asking me! The staff team have had to become confident with using the technology and have benefitted. I like being able to create lists so easily. During the Covid pandemic the team at Famly have provided us with some lovely articles and interviews that have fed some of our decision making. So, so helpful. My admin team have found it time saving creating bookings that feed into invoicing and all the administration that support the preschool in being in financial good health. Cons There is one feature that I can print but am unable to download as a csv and then manipulate for my own purposes but it is a small difficulty. Review Source SH Sonia H. Director/Early Years Professional Status Education Management Used the software for: 2+ years ### "Great app" December 17, 2019 5.0 We have used famly for some time now and we have evolved alongside the app. My son Josh was the one who championed this product and got everyone onboard. He worked very closely with the team at first and they helped us to make it work for us. The team were great. It’s not as easy now to address things we feel would improve the product but hopefully we will be able to overcome this as we do have a few ideas we feel could help to make it better Pros Easy to use and everything in one place. Cons Not as easy to see some parts of the documents apps on a smartphone Reason for choosing Famly It had everything in one place and the team listened. They worked with us to support our transition Review Source Response from Famly December 18, 2019 Hi Sonia, thanks for leaving a review for us! It's great to hear Famly's working so well for you at Sunshine Day Nursery. In terms of improvements to the app, we're pleased to announce we've just launched our new community which you can find here: https://community.famly.co/. In it, you're able to get help and request new features (click Join the conversation). You're also able to vote for features other people might have suggested. It would be great to see your ideas in there! - Marcus CC Cassandra C. Admin E-Learning Used the software for: 1-2 years ### "Good and useful " October 26, 2022 4.0 Very positive Pros It's a good way of keeping track and speaking to the nursery it's reliable and easy to use Cons Sometimes has minor bugs or flaws, would be nice to select child's nursery days Review Source RS Rachel S. Coordinator Primary/Secondary Education Used the software for: Less than 6 months ### "Review" November 22, 2019 5.0 I have found this software to be far better than what we were using before. It has made communication across different floors and shifts a lot easier. The visual nature of the way information is displayed for each 'room' of children has saved a great deal of time. Pros The sliders to show much food the children have eaten at meal/snack times is very useful. It is great that you can add things to the menu to tailor it and make things quicker. Easy to use. Cons Some parents have said that food amounts (e.g all, most, some) do not appear on iphones. I find it hard to write group observations when the children have different assessments in EYFS and COEL (various ages). It would be useful if there was a way to 'copy' an observation so that you can keep the pictures and some content but leave the child and EYFS/COEL blank in order to tailor those to each child in the group. Some children have a sleep limit. It would be amazing if this could be marked for children so that an alert goes off when they are due to be woken. Sometimes staff in the sleep room change and it can be hard calculating 7 different wake up times from the time each child has been marked to have fallen asleep. It would be great to be able to upload more than one video in an observation. Switched from [Tapestry](https://www.capterra.com/p/184196/Tapestry/) n/a Review Source Response from Famly November 26, 2019 Hi Rachel, thank you for your great review! It's wonderful to hear how well Famly is going overall in your setting. I've passed on your feedback to our Customer Success team and Ruby will be in touch with you soon to discuss your comments. - Marcus :) SG Sonia G. Nursery Deputy Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Miss" January 4, 2023 4.0 I really love it! Pros I like the communication with parents/guardians and the way practitioners are able to get activity ideas Cons I think I would like to do more on the finance side. I will find time to explore this Review Source Response from Famly January 13, 2023 Hi Sonia, fantastic to hear that you're making good use of the communication and learning features. Feel free to contact our support team (support@famly.co) if you'd like help getting set up on the finance side of things - Marcus SL Shavonda L. CEO Education Management Used the software for: Less than 6 months ### "You wouldnt even believe it!!" January 31, 2024 5.0 Pros I cant brag about this company enough! From our initial meeting to now, \[sensitive content hidden\] has been nothing less than amazing! He went above and beyond to extend support, because of my crazy schedule, and I really appreciate it! If you are a childcare owner this is the app everyone needs! YOU WONT BE SORRY! Cons I am looking forward to more options on the academic side considering we are an montessori school. Review Source Response from Famly February 16, 2024 Thank you so much for your feedback and so happy to hear you had such a good experience with our support team. Will make sure to share your words with them :) I would like to encourage you to share your needs when it comes to further academic options on our public roadmap here - https://roadmap.famly.co/tabs/1-gathering-insights We read everyone's feedback and make sure to take it into consideration when working on future developments. All my best, Maria SS Sara S. Solicitor Law Practice Used the software for: 1-2 years ### "One stop shop for nursery parent communications" October 27, 2022 5.0 Pros Easy to use and lots of different features from news to messages and daily facts about your child’s day, posting holidays etc. Has eliminated need to email or call the nursery. Cons Occasionally does not update and have to shut down phone and restart to get access again. Also would be good to have a function for requesting extra sessions (currently done through messages), similar to posting holidays maybe. Review Source Response from Famly November 2, 2022 Thanks for your review and feedback. With regards to the additional sessions, it's actually already possible for parents to request additional sessions if they are on the Premium package. Just in case you didn't already know that :) EB Emma B. Manager Education Management Used the software for: 1-2 years ### "Excellent product " December 2, 2019 5.0 After using other software in the past and abandoning it for various reasons, FAMLY has proved to be an excellent product. It caters for everything we need and the team are always open to suggestions on further improving what is already very useful. The team are on hand to help and support with whatever we need to ensure the smooth running of our provision. Pros Dedicated and reliable Support team who really care about the software suiting our business needs. Flexibility and Responsiveness of the program Easy to rectify changes or mistakes Useful features included in the software which ensures all areas of my business needs are acknowledged Customers and staff love the app and it has improved communication in all aspects of the business’ day to day running. Cons So far I have not found any negatives with this software. Reason for choosing Famly We tried CHILDSPLAY on a few occasions over the last 20 years but found the support team unapproachable and the product inflexible and difficult to use. Review Source Response from Famly December 3, 2019 Hi Emma, thanks for letting us know how well Famly's going in your nursery. It's brilliant to hear how we've been able to improve communication and address your business needs. - Marcus :)