# Page 7 | Famly Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Famly the right Daycare solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155536/Famly/reviews

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Famly

4.7 (264)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Famly

## Showing most helpful reviews

Showing 151-175 of 264 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NS

Nikki S.  
Pre school Leader  
Education Management  
Used the software for: Less than 6 months

### "Great software, makes everything so easy and customer service is outstanding!"

June 21, 2017

5.0

It's made the whole of my admin role much easier. As a manager of a small but busy Pre school setting I wear many hats! This software has made invoicing, registering, keeping parents contact details in to date and keeping in touch with parents and staff much much simpler. One of my best decisions this year!

Pros

Its intuitive. You can easy see how to do things. It's great at increasing parent partnership and definitely makes admin much easier. Parents can update their own records enabling you to jeep up to date quickly and easily with changes of contact details. Parents can see exactly how much they owe, when they paid, and with what. Staff are able to register children quickly and easily with a touch of a button (parents can also do this too or even the children as they enter the setting) You can keep on top of who's being collected by who and when. The newsfeed works exactly like Facebook and our parents have all engaged with this system as they understand immediately how it works. You can send individual messages to certain parents as well as to groups. You can tell who has seen the messages as well as who's registered with the system so it's easy to target those parents who haven't. The customer service is amazing, the service from start to set up I'd easy to follow and someone is always on hand to give you support and advice. This service continues one set up and launch is complete. I love the way they are willing to listen to their uses about additions and changes that might be useful to add for the future.

Cons

The only downside is that parents need an email address to register. We only have one parent this affects.

Review Source

AL

Adam L.  
Operations Director  
Education Management  
Used the software for: 2+ years

### "Generally a good platform "

December 24, 2022

4.0

Pros

Covers most things well across a wide area

Cons

Slow bug fixes and development especially in areas that don’t fit with their internal roadmap

Review Source

Response from Famly

January 5, 2023

Thanks for your review Adam!

JM

Ju M.  
\-  
Civic & Social Organization  
Used the software for: 2+ years

### "Gute Kommunikationsplattform"

January 5, 2023

4.0

Kommunikation zwischen Häusern, Mitarbeitern und Eltern. Kann wie eine Gruppenbuch verwendet werden.

Pros

Unkomplizierter Kontakt zu Eltern und Mitarbeitern.

Cons

Dienstplanung sollte in den Kosten enthalten sein.Dokumente Pflegen ist kompliziert. Ordner nicht einfach verschiebbar

Review Source

ST

Sally T.  
Manager  
Education Management  
Used the software for: 6-12 months

### "working with the Famly App"

February 3, 2021

3.0

Less written paper work and easy to track childrens progress

Pros

We love the way you can see at a glance where individual children need more help or are excelling, I also like that I can read the observations before they are sent out and I am able to edit some of the staffs grammar.

Cons

We have some questions about how to make it work better for us but due to people working from home we haven't really had our questions answered adequately however we are happy with the overall use and our parents love it.

Alternatives considered

[Ovivio](https://www.capterra.com/p/155770/Blossom-Educational/)[Tapestry](https://www.capterra.com/p/184196/Tapestry/)

Reason for choosing Famly

We thought it best suited the way we worked

Review Source

Response from Famly

February 5, 2021

Hi Sally, thank you for your feedback. We're pleased to hear that you're happy with Famly overall. Sorry to hear you feel that your questions haven't been answered adequately, the fact we're working from home shouldn't impact that and you're more than welcome to write to us here: support@famly.co.uk and we can schedule a call to go over any questions you might have.

CM

Carole M.  
Admin Support  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Registration and Billing in one place"

August 9, 2023

5.0

Still in the learning process, but now I'm more familiar with it it's great.

Pros

The communication aspect between us and parents.The support from the helpdesk (as I am a new user and new to the world of pre-school childcare)It's easy to see what outstanding monies are owed and the invoices are clear and consise.

Cons

I'd like to be able to delete a child's profile when I've duplicated it in error (this is often when they've been previously been entered under a slightly different name)

Review Source

Response from Famly

August 16, 2023

Thank you so much for your wonderful review, we are so glad that you feel supported in your onboarding and questions. We are always here to support you in any way we can to make our platform work even more efficiently for you so do please continue to reach out. The issues you mentioned is possible, if you search our Famly Help Center, you can find the article "Child and Staff In-App Export and Deletion". - it will guide you through the steps. Otherwise, feel free to reach out to support. Thank you for putting your trust in Famly. Best, Pernille from Famly

LR

Linda R.  
Marketing  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "As a parent I am very happy with Famly"

October 26, 2022

5.0

Pros

As a parents, I find the app very useful as it is a good way to keep track of what my child is up to at nursery.

Cons

I can't think of anything that I am not happy with.

Review Source

YT

Yvonne T.  
Nursery Manager  
Education Management  
Used the software for: Less than 6 months

### "Helpful customer support"

July 26, 2023

4.0

Customer support have been very helpful!

Pros

Everything is all included in one app for ease.

Cons

Invoicing system has taken some getting used to and how the format works. However, Famly customer support have been very helpful with helping me understand the process and put it in to practice.

Reason for choosing Famly

Most appealing and cost effective.

Review Source

Response from Famly

August 1, 2023

Hello, Thank you so much for your lovely review of our early childhood platform. We pride ourselves on the incredible help from our Customer Support and are thrilled that you have experienced it as well. We are always looking for feedback on how to make the platform even more user friendly so feel free to reach out to us with suggestions for how the invoicing system can be improved, we would love to speak to you. All of our best, Pernille from Famly

NB

Natalie B.  
Managing Director  
Education Management  
Used the software for: 6-12 months

### "Famly "

December 30, 2022

5.0

Brilliant user friendly.

Pros

amazing system, its made my life as a small nursery group owner a million times easier. The staff team and parents love the was of access and communication.

Cons

None its fabulous

Reason for choosing Famly

Best over all package and user friendly

Review Source

Response from Famly

January 12, 2023

Hi Natalie, thanks for leaving your review. It's great to hear that Famly's working so well for you all! - Marcus

EB

Emma B.  
Owner/Manager  
Education Management  
Used the software for: 2+ years

### "Excellent Software for Early Years "

January 28, 2021

5.0

First Class

Pros

Easy to use Easy to implement Excellent support team Covers everything you need to manage an Early Years Provision from invoicing, Safeguarding and the EYFS Learning Journey. Fantastic activity library for staff development Also has a messaging system and Newsfeed for staff and Parents which is central to communication.

Cons

I can’t think of anything obvious. Some areas could be scrutinised which would only enhance the service not improve it, however there is a facility to request additions or changes to the software which are considered and shared with all FAMLY users

Review Source

Response from Famly

February 5, 2021

Hi Emma, thanks a lot for your review! Great to hear you're pleased with Famly - Marcus :)

SM

Sarah M.  
Office Manager  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Daily usage"

January 9, 2023

5.0

Very good experience.

Pros

All of it, especially occupancy. So easy to see what availability we have as a whole.

Cons

Ratio within each room. We have split age groups in two of our rooms, therefore this does not reflect the amount of staff we need in each room e.g. Rompers Under tow's 1:3 ratio and over two's 1:4 ratio.

Review Source

Response from Famly

January 16, 2023

Hi Sarah, thanks for leaving your review! Great to hear that Famly works so well for you and the team. If you'd like assistance with the ratios, please contact our team here: support@famly.co - Marcus

LB

Leonie B.  
Manager  
Education Management  
Used the software for: 6-12 months

### "Review"

January 4, 2023

5.0

Very happy to have selected Famly- it has made my workload so much easier and supports great communication across the nursery with families and staff. Would highly recommend.

Pros

Very easy and simple to use- very happy with the software and features.

Cons

There is nothing to dislike. I am very happy with the software.

Reason for choosing Famly

Recommended on a Facebook group for nursery managers

Review Source

Response from Famly

January 12, 2023

Hi Leonie, thanks for your review. Great to hear that it's all going so well and helping with your workload and communication - Marcus :)

HM

Hannah M.  
Area Manager  
Education Management  
Used the software for: 1-2 years

### "Famly App"

November 4, 2019

5.0

Pros

Connectivity with parents and staff - easy to message and add to the news feed. Invoicing & Bookings - all in one place

Cons

Cost of packages - we would like to bolt on additional features from the next package but it seems to be quite an increase in cost for the additional extras that we would like. It would be great to choose some at a smaller, more affordable cost to the business. Also messages - its annoying that they disappear when you dont send them instantly - they should remain in drafts like the news feed function.

Review Source

Response from Famly

November 5, 2019

Hi Hannah, thanks for leaving a review for us. It's great to hear you've had a positive experience so far with Famly! Sorry to hear there've been some features you've wanted which haven't been possible to add-on. I've passed on this, and the feedback regarding draft messages to our customer success team and they'll be in touch. - Marcus

AdEV

Aloyz de Ern V.  
Kindererzieherin  
Primary/Secondary Education  
Used the software for: 6-12 months

### "sehr gut"

January 6, 2023

5.0

Sehr einfach zu benutzen mit alles das Mann braucht täglich in der Kita

Pros

Sehr einfach zu bedienen.Die Angebote un Beiträge sind gespeichertes ist ein Art Dokumentation das in unserem Beruf sehr wichtig ist.

Cons

Nicht.Ich finde das die Entwickler haben sich viele Gedanken gemacht.Das sie viele Pedagogische Ketniße besitzen.Mann merk an jeden Teil des Apps das es wurde für Erzieher gemacht.

Review Source

Response from Famly

January 24, 2023

Hallo Aloyz, vielen Dank für diese positive Bewertung! Benutzerfreundlichkeit hat bei uns sehr hohe Priorität und es ist toll zu lesen, dass das auch bei den NutzerInnen ankommt :) Nina

TM

Tamara M.  
Managing Director  
Education Management  
Used the software for: 2+ years

### "Brilliant Management Tool"

June 5, 2020

5.0

brilliant app / 5\* customer services

Pros

almost a complete nursery management tool with way less paperwork,

Cons

Nursery visitors logbook would be beneficial key word search communication (Messages/News feed)

Reason for choosing Famly

\[SENSITIVE CONTENT HIDDEN\] her enthusiasm was great, she gave me for some weeks trail with support and allowed me to discover the abilities of the software and I was hooked

Review Source

Response from Famly

June 10, 2020

Hi Tamara, thanks for your review! It's great to hear things are going well with you and that Famly's helping you reduce paperwork and streamline the nursery.

JM

Jenny M.  
Deputy Manager  
Education Management  
Used the software for: 1-2 years

### "Excellent product - does nearly everything we need"

October 26, 2022

5.0

Famly are responsive and helpful. Have had great meetings to discusss their product development where it feels they really listened

Pros

Easy to use Does lots of things all in one place

Cons

Optional extras cost more and come in a bundle - sometimes we only want one of those features but have to pay for all

Reason for choosing Famly

Other software didn’t have flexibility with the new curriculum

Review Source

DM

Debbie M.  
Manager  
Education Management  
Used the software for: 1-2 years

### "Pre School User"

January 4, 2023

4.0

Very happy with the product, it has saved me as a manger lots of time.

Pros

The time saving when doing invoices and cohort tracking

Cons

nothing to report, we are liking using the product and it works for our setting

Review Source

Response from Famly

January 13, 2023

Hi Debbie, thanks for your review! Brilliant to hear that Famly saves you time on the admin tasks at your preschool - Marcus

ZE

Zempel E.  
Kita Leiterin  
Civic & Social Organization  
Used the software for: 6-12 months

### "Gut"

January 17, 2023

4.0

Bessere interne Kommunikation mit gutem Datenschutz.

Pros

Zeiterfassung. Nachrichtentool, Wochenpläne

Cons

Listen können nicht gemeinschaftlich bearbeitet werden. Smartphonansicht funktioniert nicht immer. Log in am Smartphon funktioniert oft nicht. Keine Verbindungsstelle zu anderen Programmen wie zu. Kion von RedLink oder das Gemeindeportal, Kitaportal usw. Zu wenige Lernvideos bei YouTube. Schreibt den DP nicht selbständig keine KI

Review Source

Response from Famly

January 24, 2023

Hallo Zempel, vielen Dank für die Bewertung! Es ist immer hilfreich zu sehen, wo Famly schon überall die Organisation unterstützt aber eben auch, wo noch Luft nach oben ist. LG Nina

SS

Shirley S.  
Daycare manager  
Education Management  
Used the software for: 2+ years

### "Quality product "

February 11, 2021

5.0

Brilliant

Pros

It is easy to use and understand. It makes the staffs lives so much simpler and communicating with parents is so much easier as well.

Cons

Getting the budgeting plans was a little complicated. It would be nice to have a function that allows you to mark staff off the shop floor during lunch like the function for when children are sleeping.

Reason for choosing Famly

Overall functions were brilliant it did everything we needed.

Review Source

Response from Famly

February 16, 2021

Hi Shirley, thanks a lot for leaving your review! We're really pleased to hear Famly works well for you. If you have other feature ideas or feedback you can suggest ideas for what we should work on next here: https://roadmap.famly.co/

LO

Lowri O.  
Manager  
Education Management  
Used the software for: 6-12 months

### "Famly"

December 5, 2022

3.0

Good

Pros

So simple to use, search bar handy, parent app really good.

Cons

Things go wrong easily, e.g. financeNot very good data security when printing sign in sheets Holiday discounts not taken off automatically

Review Source

Response from Famly

December 7, 2022

Hi Lowri, thank you for your feedback, we're glad that Famly works well overall for you. We'd love to get a bit more specific info from you about the problems you've been facing and we can help you sort these, please write to our team here: support@famly.co - Marcus

RF

Robert F.  
Financial Director  
Education Management  
Used the software for: 2+ years

### "All in one childcare administration"

January 4, 2023

5.0

Good

Pros

Fairly easy to use and looks good for management and staff

Cons

Sometimes difficult to navigate and find certain sections

Review Source

Response from Famly

January 13, 2023

Hi Robert, thanks for leaving your review! - Marcus

RS

Rachel S.  
Depute Manager and Early years practitioner  
Primary/Secondary Education  
Used the software for: 2+ years

### "Review on famly"

February 24, 2021

3.0

To communicate with the parents daily with a click away - sending photos, creating observations etc. Meals, toilets, childrens profiles etc.

Pros

Easy to use, straight forward. Parents love the features

Cons

Crashes quite alot, slow at times. Technical difficulties happen often

Review Source

Response from Famly

February 26, 2021

Hi Rachel, thanks for leaving your review! Good to hear that Famly works well overall for you. We're very sorry about the recent downtime, as we've grown there have been some issues with the servers handling so many users, but we're working hard to fix this so it doesn't happen in future. You can stay updated here: status.famly.co - Marcus

GF

Gemma F.  
Deputy manager  
Education Management  
Used the software for: 2+ years

### "Kinderview"

January 10, 2023

4.0

Pros

easy access to view all rooms in the setting

Cons

accident/ incident logs are not descriptive enough for a nursery setting.

Review Source

Response from Famly

January 16, 2023

Thanks for your review! - Marcus :)

MM

Marie M.  
finance and admin manager  
Education Management  
Used the software for: 6-12 months

### "best childcare app ever "

May 14, 2021

5.0

overall experience has been very good from my staff to parent feedback every thing i get verbally and written is very positive

Pros

Very easy to use, for both staff and parents/carers. has saved loads of time with paperwork and is very interactive

Cons

i think they should look at when switching staff from different rooms to move the picture icon from the room their leaving this is a minor but as you have asked for what doesn't work well for me i would say this is the only thing

Reason for choosing Famly

there were no other products looked at

Switched from

[Tapestry](https://www.capterra.com/p/184196/Tapestry/)

tapestry was not user friendly, hard to follow for me personally interms of child assessments etc ewtc

Review Source

Response from Famly

May 25, 2021

Hi Marie, thanks for your feedback! Really great to hear how much you enjoy using Famly.

BJ

Bettina J.  
Erzieherin  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Kita"

February 2, 2023

5.0

Kommunikation

Pros

Die angebotene Hilfe. Schnell und zuverlässig

Cons

nichts. Es ist alles gut. mehr gibt es nicht zu sagen

Review Source

Response from Famly

March 28, 2023

Hello, Thank you so much for your lovely review, we are positively thrilled that you feel the platform is working so well for you and your daycare. If you are ever in need, we are here to support you. Best, Pernille from Famly

AK

Annett K.  
Leitung  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Gutes Produkt"

January 5, 2023

4.0

gut für unsere Arbeit

Pros

Die sichere kommunikation mit Eltern. Sicherheit von Daten. Transparenz für Mitarbeiter und Eltern von Terminen und Infos. Sicherheit beim Versenden von Fotos

Cons

das ich nichts weiß, was bei den eltern ankommt und wie es ankommt

Reason for choosing Famly

Für unsere Arbeit schafft es erleichterung, weniger Papier, bessere Informationsweitergabe, Alle haben Zugang zu dem Produkt

Review Source

Response from Famly

January 24, 2023

Hallo Annett, danke für deine Bewertung! Wir freuen uns immer sehr zu lesen, dass Famly den Alltag leichter, transparenter und etwas sicherer macht - Nina