# Page 9 | Famly Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Famly the right Daycare solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155536/Famly/reviews

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Famly

4.7 (264)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Famly

## Showing most helpful reviews

Showing 201-225 of 264 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JR

Jo R.  
Admin Manager  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Timesaving. Very user friendly. Excellent customer support."

November 17, 2022

5.0

Fabulous from day 1. Su supportive and so so user friendly a platform.

Pros

The ease of use, we also pay for the staff attendance so feel we use Famly fully, making it worth the money!

Cons

Anything we have found 'missing' can be added to the roadmap and suggested as an add on. The only thing missing for us at the moment that we can think of is the pre-populated menu feature that we had with our old software, but we have found a way around it for now.

Review Source

Response from Famly

December 7, 2022

Hi Jo, thanks for leaving your review! I'm glad to hear that the transition from First Steps went smoothly and that you're happy with the platform - Marcus :)

DB

Demi B.  
Nursery assistant  
Education Management  
Used the software for: 1-2 years

### "Couldn’t imagine life without this app"

November 10, 2020

5.0

Pros

I like that you can post pictures and videos and parents can like and comment. Every user gets a profile photo as well as the parents. Accident forms can be recorded on the app aswell as if they are absent as sick. I would love medicine forms to be on here and temperature checks. Very easy to use and do observations.

Cons

It logs you out quickly and I don’t like that sometimes you do not get notifications that parents have messaged you.

Review Source

Response from Famly

November 11, 2020

Hi Demi, thanks for leaving your review! It's great to hear what an impact Famly has made for you, the team and families at Monkey Puzzle - Marcus :)

EI

Ella I.  
Manager  
Education Management  
Used the software for: 1-2 years

### "Product Review"

October 28, 2019

5.0

Good

Pros

Layout of profiles, overview of rooms, tags, lists

Cons

The layout of the calendar. Would be easier to be laid out like google calendar- option to see full month

Review Source

Response from Famly

November 1, 2019

Hi Ella, thanks for leaving a review! It's good to hear that Famly is going well for you at Out There Kindergarten. We're always working to improve the overall experience for our users so I've passed on your comments about the calendar to our team. - Marcus

MS

Miranda S.  
Early childhood educator  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Great means of nursery/parent communication "

October 26, 2022

5.0

Pros

Ease of sharing pictures and messages, similar layout to other social media makes it very easy to use

Cons

No complaints. As a user this provides all the information and features we need

Review Source

NM

Nathalie M.  
Account Representative  
Computer Software  
Used the software for: 6-12 months

### "Eyes on my child"

October 13, 2021

3.0

Good experience

Pros

Give me the details of the journey of my son

Cons

The payment part didn't work properly, the balance didn't show up

Review Source

Response from Famly

October 19, 2021

Hi Nathalie, thanks for your feedback! Sorry to hear you had difficulties with a payment, if you write to our support team (support@famly.co), they'll be able to help you! - Thanks, Marcus

PP

Paula P.  
Business Manager  
  
Used the software for: 1-2 years

### "Famly is a key communication tool for our business"

June 15, 2017

4.0

Nothing we dislike. The more we use Famly, we are able to see how additional functions could help us and will relay these to the support team.

Pros

Famly helps us manage our business as its easy to keep track of numbers so we maintain correct staff/children ratios. Staff and parent/carers have found it very easy and their feedback has been very positive. The best thing has been the improved means to communicate with our parents/carers. They love to see posts with photos and video of children's activities during the day and keep track of their child's key care needs e.g. sleep times and nappies. The team at Famly are keen to receive feedback and suggestions for new functions and their response to queries is excellent.

Review Source

MKC

MISS KIRSTY C.  
Deputy Managee  
Education Management  
Used the software for: 6-12 months

### "Famly in Nursery Setting"

October 28, 2019

4.0

Pros

Communication tool that is excellent. Our service users love this and love how easy it is to get instant updates on their child without having to call. A quick message between parents and keyworkers is all it takes. Parents are able to see live updates of their child's day as staff log their food, sleeps and toileting.

Cons

Software can be glitchy at times. Find myself having to restart app quite often.

Review Source

Response from Famly

November 1, 2019

Hi Kirsty, thanks for leaving us a review! We're really glad to hear how well Famly's going for you at Smiley Stars. Sorry to hear you sometimes need to restart the app, please make sure your device and Famly are up to date and if the issue persists, please email our Customer Success team here: support@famly.co - Marcus

AA

Aleksandra A.  
housekeeping  
Hospitality  
Used the software for: 1-2 years

### "Very good app!"

October 27, 2022

5.0

I would recommend Famly to everyone. Makes life simple and wish every nursery have the same app like this

Pros

I like this software because it’s easy to use, everything is so simple to find. Work fast!

Cons

Everything is okay i can’t really seee any negatives

Review Source

AR

Adam R.  
Field Engineer  
Food & Beverages  
Used the software for: 1-2 years

### "Famly "

October 26, 2022

5.0

Really positive experience.

Pros

A particular advantage is ease of use and intuitive menu.

Cons

Is nothing what I don't like. Everything is running smoothly

Review Source

DT

Donna T.  
Manager  
Education Management  
Used the software for: Less than 6 months

### "Wonderland Nursery Review "

January 11, 2023

5.0

Pros

Children's journals and being able to share them with parentsSending invoices to parents through the app, once I got my head around it was very easy and will hopefully make my job allot faster in the future.

Cons

Staff annual leave records, as we are unable to record half days of holiday.I wish signing the children in and out at particular times was more simple for eg a register with time in and out boxes for everyone would have been simpler.

Review Source

Response from Famly

January 16, 2023

Hi Donna, thanks for your review! Great to hear what a help Famly is for you and the team. Part time leave is being worked on so keep an eye out for that! - Marcus

AK

Asma K.  
Educator  
Education Management  
Used the software for: 1-2 years

### "Amazing"

April 13, 2021

5.0

Love it, it's the best. It's quick efficient, easy to work with, easy for everyone.

Pros

Very easy to understand, easy to upload pics. New accident form is good, with body parts. Logging sleep, meals, creams etc easily.

Cons

Can't save accident forms or messages in drafts like the post.

Review Source

Response from Famly

May 4, 2021

Hi Asma, thanks for your review. We're so pleased that you enjoy using Famly at N Family Club. We're always trying to improve the platform and it's worth submitting any feature improvements/ideas you have here: roadmap.famly.co Thanks, Marcus

WB

WENDY B.  
DIRECTOR  
Education Management  
Used the software for: 6-12 months

### "Famly review"

November 5, 2019

4.0

Fantastic parent partnership tool Easy payment scheme Overall good investment

Pros

Good all round features, excellent resource for the nursery. Parents love the app

Cons

Children that have left not on search Sibling accounts could be connected so that addresses etc are one imputted once Some problems with setting up bill payer when there are siblings

Reason for choosing Famly

Excellent customer service Time given to view and sample product

Review Source

Response from Famly

November 7, 2019

Hi Wendy, thanks for your great review! It's wonderful to hear how well Famly is going for everyone at Little Einsteins. I've passed on your feedback regarding the sibling accounts to our customer success team as well. - Marcus :)

TH

Toni H.  
Area Manager  
Education Management  
Used the software for: Less than 6 months

### "Review "

November 4, 2019

5.0

Fantastic! I love the system - it have made my job slightly easier!

Pros

I can see what all the settings are doing - what children and staff are in each day, what activities have been sent on news feed. Invoices can be sent out as a batch to the whole setting, as long as you have done your booking forms correctly. Instant msg to parents Saved on paper massively You can see when a parents has ‘seen’ a post! Which has helped massively when parents question things that they were unaware about and you can prove that they saw the msg on newsfeed at such and such date.

Cons

Logs you out quickly When you search a child’s name - doesn’t necessarily come up as the first child

Review Source

Response from Famly

November 5, 2019

Hi Toni, thank you for leaving such a positive review of Famly. It makes us so happy to see how settings like Wold's Childcare are able to save time, reduce paperwork and improve parent interactions through Famly. I've passed on your comments to our team about log out times and searchability but hope that your experience overall continues to be a good one! - Marcus

JG

Janna G.  
Director & Manager  
Education Management  
Used the software for: Less than 6 months

### "Changed our nursery for the better"

April 27, 2020

4.0

Very positive

Pros

Its features have reduced our work load and calculates things automatically for us. I can look ahead as far as I want and new additions are included in everything. The communication with parents aspect is incredible and easy.

Cons

I feel sometimes there are limitations e.g. recording absence of staff and children is either sick or holiday when there is multiple reasons and lack of being able to put in rotas so I can see if I have enough staff in advance.

Switched from

[Tapestry](https://www.capterra.com/p/184196/Tapestry/)

Needed more from a system

Review Source

Response from Famly

April 30, 2020

Hi Janna, thanks for your feedback! It's great to hear that you're happy with Famly and that it is saving you time in your setting. I've passed on your comments to our Customer Success team and if you ever have any questions about how to get better use out of Famly, please feel free to contact them here: support@famly.co.uk

TH

Tina H.  
MD  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Feedback "

January 7, 2020

5.0

Pros

Invoicing and individual learning journeys.

Cons

I think the private messages to parents should be accessible within the child's file as sometimes it is needed to revisit an old conversation but there is no easy way to find it.

Review Source

Response from Famly

January 8, 2020

Hi Tina, thanks for your feedback! Great to see that everything's going well for you with Famly. I've passed on your comments to our Customer Success team and one of them will be in touch about the messages. - Marcus :)

CP

Claudia P.  
full time student  
Broadcast Media  
Used the software for: 6-12 months

### "Excellent Platform "

October 26, 2022

5.0

Wonderful experience

Pros

The regular updates and secure messaging system with other parents in my son’s class

Cons

I did not have anything in particular that I disliked.

Review Source

CM

Clare M.  
Chairperson  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great entry level tracking and communications software"

November 4, 2019

5.0

Really good. Once you learn your way around I find it very useful and easy to use.

Pros

The basic functions we need are free. As a charity we are always strapped for cash so being free it’s a huge bonus!

Cons

The interface has limited compatibility with older devices and the dynamic content doesn’t always resize or refresh well on these older devices.

Alternatives considered

[Tapestry](https://www.capterra.com/p/184196/Tapestry/)

Reason for choosing Famly

I found the user-friendliness in terms of the interface and organisational structure much better and will be easier to grasp for older members of staff who are less confident with technology and for parents.

Review Source

Response from Famly

November 6, 2019

Hi Clare, thanks for your great review. I'm glad to hear that you're able to utilise a lot of our free features to help out in your charity setting. We're glad it works so well for you! - Marcus :)

CS

Caroline S.  
Educator  
Education Management  
Used the software for: 6-12 months

### "Work "

October 26, 2022

5.0

Really good

Pros

Easy to use, can update things easily and keep parents up to date

Cons

Struggle without Internet, sometimes updates take a while

Review Source

CE

Claire E.  
Commissioning editor  
Education Management  
Used the software for: Less than 6 months

### "Excellent app"

October 26, 2022

5.0

I am a parent and my sons nursery uses this app. I’ve found it to be very easy to use.

Pros

It’s very easy to use. I like the updates and the other features.

Cons

Some other things could be added. I worry more about how long it takes staff to complete as it takes away from their time looking after the children

Review Source

Response from Famly

October 28, 2022

Thanks Claire. So pleased to hear you enjoy what Famly offers as a parent. We're always working on improvements which will continue to make staffs lives easier, freeing up time to spend with the children. So we hope you'll soon start to see this too :)

GP

Gill P.  
Na  
Education Management  
Used the software for: 6-12 months

### "Easy to use for parents of nursery child"

October 26, 2022

5.0

Pros

Easy to install and use, keeps me up to date with my child’s day at nursery and her program in general. Particularly enjoy seeing the photos of what she has been up to each day. Like feeling part of her nursery experience and connecting with other parents

Cons

Would like to see which staff are in attendance in each room each day, found the financial side of Famly difficult to navigate and would have appreciated a new user guide/video

Review Source

KS

Kerry S.  
Childminder  
Education Management  
Used the software for: 6-12 months

### "Happy Childminder"

November 4, 2019

5.0

Pros

I like how easy it is to Understand and use and that it has everything included from daily dairies to photos. I find it easy to use which is great as I’m not very good with technology.

Cons

There is nothing I don’t like, it’s so easy to use.

Reason for choosing Famly

It has all I need from daily dairies, learning journeys and trackers and my parents like the daily news feed.

Review Source

Response from Famly

November 5, 2019

Hi Kerry, thanks for your great review! It's good to hear how useful Famly is for your child-minding business. - Marcus

LW

Leanne W.  
Playgroup Manager  
Education Management  
Used the software for: 6-12 months

### "Family Review"

May 18, 2020

5.0

Famly is amazing in a number of ways but most of all, it allows me fulfil my daily duties with ease :)

Pros

Famly is your one stop shop in childcare and education. It with holds all of the essential information required for me and my team to do our job to the best of our ability and it is all with held securely within this amazing app!

Cons

Locked in dates are sometimes a bit tricky as you may have a child who has withdrawn his place within that time period. An additional feature where the desired leaving date could be added would be purposeful.

Review Source

RM

Rhona M.  
Civil servant  
Government Administration  
Used the software for: 1-2 years

### "Famly Friendly "

October 27, 2022

5.0

Pros

As a parent, famly app provides an easy intuitive platform to get good insight into what my child is getting up to at Nursery.

Cons

It would be great if I could email myself a copy of the photos of my child, which at the moment isn't possible.

Review Source

Response from Famly

November 11, 2022

Thanks for your review Rhona. I've passed on your suggestion regarding photos to the team so they can keep it in mind. - Keri

LE

Lina E.  
Operations Manager  
Education Management  
Used the software for: Less than 6 months

### "An easy to use softaware"

February 24, 2023

4.0

Pros

That you can actually run everything regarding a nursery through it.

Cons

There is a high need for some things to be upgraded. Reporting is one of the. Also the calendar is not really useful and notifications are rather confusing.

Reason for choosing Famly

Good.

Review Source

Response from Famly

March 21, 2023

Thank you so much for your lovely review, we are thrilled that Famly is a great solution overall for your needs. We appreciate and note all feedback, so I will make sure to pass yours on. If we can ever be of service, just reach out. Best, Pernille from Famly

CF

Caleb F.  
Parent  
Education Management  
Used the software for: 1-2 years

### "Parent User"

November 4, 2022

5.0

I feel connected to my daughter's educational journey and being able to check on her wellbeing throughout the day makes me feel that she is safe and thriving in a healthy environment.

Pros

I love checking on my daughter's wellbeing throughout the day it makes me feel that she is safe and thriving in a healthy environment. If there are ever any issues or updates with her day/schedule I'll know about it ASAP through famly!

Cons

It takes up quite a bit of storage space but very worth it I would say!

Review Source

Response from Famly

December 7, 2022

Hi Caleb, thanks for your review! So good to hear that Famly helps you to check in on your daughter's day... and that it's worth the storage space on your phone ;) - Marcus