Who Uses This Software?

Freshsales is a product for teams of all sizes. Freshsales is built with an intention to cater to sales needs across all markets.


Average Ratings

38 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
    See pricing details
  • Pricing Details
    Free for small teams. Upgrade as you grow.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Freshworks
  • www.freshsales.io/
  • Founded 2011
  • United States

About Freshsales

Freshsales is a full-fledged Online CRM made for high-velocity sales teams, packed with features such as, built-in phone, integrated email, user behavior tracking, deal management, reporting and more.


Freshsales Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

Freshsales Reviews Recently Reviewed!

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We have used Freshsales as our main CRM system for many years.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Freshsales makes creating and tracking leads for our financial services firm a breeze. You can integrate it within your email in order to track your prospects behaviors, which is extremely helpful. Makes your life easy when it comes to managing your deals and creating reports to track your progress. It is also very inexpensive for what you get!

Cons: There are other CRM software packages out there, some of which offer more features than Freshsales. In my opinion, Freshsales provides the most "bang for your buck" when it comes to a CRM system.

Overall: Freshsales made it easy for my sales team to keep track of their prospects all the way through the sales cycle. Did not cost our company much money at all and was very easy to implement!

A good CRM program

Nov 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Love the AI based lead tracking system this program features. Get smarter with email based on the outputs it collects from your email accounts.

Cons: More interaction across other platforms in regards to other applications. SOme CRMs have the ability to integrate into browsers and email clients

It's a Great App for sale

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This CRM very easy to use & very helpful for manage sales inventory & Sales Records managing in right way.

Cons: I think it is a great app but sometimes dashboard looking too small and so much rush so please modify ASAP

Amazing CRM, especially for the price!

Nov 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Extremely easy to use and to get the whole team onboard. Mobile application is a great tool as well!

A complete life saver

Nov 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helps organise my leads, deals and projects. It has helped me get my company leads and day to day tasks up to date.

Cons: The notes don't transfer when changing a lead to a deal. Cannot archive leads which would be a useful feature - you can only delete unqualified leads.

Used it to track calls for salesmen

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Centralized CRM permitting to create funnels, track calls and activities, Very cheap for what you get.

Cons: The support sometimes takes a long time to respond, and sometimes I was unable to make calls, or receive.

302dc575fe4c043c503fa7fadb6a8cf5

Outstanding CRM platform for your Business!

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software has all the functions and comes with its own email platform as well as profile enrichment. You will enjoy using Fresh Sales and also the price is fair. They have outstanding customer services in case you need extra support.

Overall: The benefits are streamlining my business to achieve my business goals.

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Fresh Sales is very easy to use and has features that are found in larger CRM software packages.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our firm started to use Fresh Desk for our ticket management system, we are a software company. We researched several ticket management systems and found Fresh Desk offered quality and ease of use over other software. We were ALSO in need of a CRM since we didn't have one, or one that we poorly created - enter Fresh Sales! We used a free trial and really enjoyed it, and especially the fact that it integrates with Fresh Desk, genius! We are now doing this with Fresh Sales we wouldn't have been able to do with our prospects database.
Easy to use
Pipeline creation
Appointments, setting up demos
Reminders, and notes of previous calls
Support has been awesome

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Freshsales has been integrated into our daily operations

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Web based, integrated calling and ease of use. Integrated calling functionality. Sales pipeline management.

Cons: Nothing really comes to mind. The only drawback is that there is only a web based version. We are not using the email tracking at this time.

Overall: Team inbox has been the best benefit from implementing Freshsales.

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To get as much as you do, for as little as you pay, is a real credit to the Freshsales team.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Search - very quickly find what you need
Call - no need for dialling, just press the button! Also with reasonable rates for international calls and did i mention they are recorded?! Perfect for training needs and analysing what does and doesn't work.
Emails - send quickly, from templates and with read receipts. Has that customer just read that emai? Lets call them whilst its fresh
Tasks - Keep your workload managed by, assigning yourself and colleagues tasks with reminders

Cons: Calls - currently there is no way to transfer a call to a colleague
Notifications - occasionally are sent through as soon as the task has been set, not a little before the task is required which would benefit the way i work more.

Overall: An all in one software, that lets you manage, call and email potential and current customers from one place.

A great Sales CRM with all of the modcons; part of an excellent 'fresh' suite.

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1- Freshsales is very easy to use and is a solution that I believe is a good fit for a growing team, as the platform has a very small learning curve. I feel confident in being able to teach a new staff member how to use it.
We don't use Freshdesk, but their native integrations with that, other Freshworks applications, and 3rd party tools in Freshsales would be very suitable to teams that offer support, or already have an existing marketing/service delivery software stack.

2- The development team frequently release new features that make the experience of using the platform better and better. I have subscribed to the top tier, but even their entry level and middle range offers go head to head on features with the big name CRMs that cost double the subscription fee.

3- Finally, the mobile application's latest release is absolutely brilliant more than what you could want or expect from a mobile version of your company's sales CRM.

Cons: 1- Some of the 'bells and whistles' that come with other Sales CRMs aren't available or can only be achieved by using third party tools (Zapier) hacked together with Workflows.
Examples of these are:
"automatically remind me to follow up if I haven't heard back from this lead/customer"; and
support for recurring deals (such as businesses that sell based on annual subscription models).

2- There seems to be a fair bit of data visible (eg: metadata on each lead or contact) that really isn't important to the average user. And it would be great if a user could choose which fields appeared in the summary view of their contact, rather than just having the first few fields show.

Having said that, the Development team appear to listen to their community, so this comment may be out of date, depending on when you're reading it!

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CRM tat combines ease-of-use and power perfectly

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Brilliantly easy to use, full of features yet not bloated, seamless integrations with the Freshworks suite. Incredible pricing, and probably the best CRM for small to medium teams.

Cons: Nothing really, other than the fact that we would have loved to see a Marketing automation product in the suite :)

There is a good ease in working independent of your team, and still with your team on contacts;

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is easy to learn and use. You can sort your data in several ways, and at the same time, and this allows you to really drill down when you are prioritizing your contacts for the day. It also lets you see how many contacts someone else on your team got to in a day/week etc. Which is valuable when you are in a manager role, and or planning what is coming to you, or how it is handled if it is handed off. Also there is a schedule email option, that allows you to plan out when your contact will get an email, which can be handy and it will also notify you once it is sent out. Also you can create email templates that are either for your individual use, or for team use, with great ease, keeping you all on message. There are a LOT of options, that let you customize your experience and your data, and keep you on track of your contacts. Including notes, and tasks. I like the notes to keep the file updated, and tasks to keep other team members all on the same page with what the client is told, and what stage they are in; it really makes for fast and smooth team communication. (As a side note, I don't know what we pay for the product, so I can't speak to the value for cost, only for the pros and cons of the actual day to day use. So I skipped that as it is NA to me personally.)

Cons: When I have several pages of data, say 50 pages after my search, trying to get to page 35 is a little cumbersome, as I have to start at either page 1 or page 50, and go in the desired direction a few pages at a time. I can't just type in a box to go to page 35.

Overall: I am able to work remotely from the office and stay on top of my clients, and the office information with one smooth and easy tool. Plus it is available on both my Android phone and my laptop, and that makes my on the go life easier.

Extremely helpful through all steps of the process.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Flexibility + Automation = amazing product. It is highly customizable and great for collaboration. Lots of API functionality.

Cons: The user interface requires a lot of clicks for some actions but is only a product of how customizable the product is.

Overall: Our sales reporting and efficiency has sky rocketed.

Very easy to use and flexible

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, making phone calls and sending emails to the customers from any screen - all in one. Moving the tasks from one level to another - just drag and drop .. very simple

Overall: Tracking the sales, efficiency of the sales team, sales progress, database of the sales team's calls and email communication and much more

One stop solution for Sales Team.

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It gives us the 360-degree information about the lead. The kanban view of leads is awesome. Great addon for start-ups.

Tons of Potential. Highly Customizable

Aug 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Highly Customizable, a lot of features for the price point, nice deals pipeline, overall a pretty clean user interface. Integrates with several other SAAS products.

Cons: Lead Import is a bit of a pain. Many CRM's let you map fields on the fly. with freshsales you have to setup the custom fields prior to importing :-( so it can be tedious if you want to create several new fields from an import. I hate, hate, hate the fact they have a last name mandatory field to import a lead. Many times I just have a company name as a lead and don't' have a contact first & last name yet so in less you create some dummy data (which defeats the purpose of using a CRM to try and maintain up to date data) your company leads aren't getting imported. I was ready to sign up & pay the monthly fee but this was a deal-killer for me.

Hard to beat free version for basic CRM

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, get started and ultimately track customers. You have a good degree of flexibility. The free version gets you pretty far but for email integration you need the updated version

Cons: Wish i could move the layout around in the mobile app. There are a number of fields i simply don't need and would like to hide them

Best CRM Tool - Features, Pricing, Support

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: After having tried multiple tools for CRM, we shifted to using Freshsales and have not looked back. It offers the best set of features, all tightly knit into one tool rather than being spread apart, for a very attractive price. - User Behaviour Tracking: Email tracking right from the tool saves a lot of hassles. This coupled with speedy two-way email sync in the basic paid tier itself makes this a one-stop solution for conversations with clients. Knowing when they open a mail or click on links help track how a lead might convert to a deal and which leads to focus on. - Lead Scoring: Each lead is assigned a score based on their interaction with the company and the information provided. The profiles are also auto-enriched with the social credentials. This feature helps assess which lead might convert and take actions accordingly. - Easy scheduling of tasks and activities - Excellent support: Anytime we have reached out with a query, we have had a very speedy resolution whether it was with respect to the product, pricing or anything else.

Cons: - Multiple Deal Pipelines: We are trying to track deals with different pipelines. While there is an option to create filters within the same pipeline, there isn't a feature yet to create different pipelines.

Awesome and intuitive interface

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Super duper lead scoring methodology, Built in phone - helps to avoid manually logging of the calls, Nice dashboard design to collate all relevant info in the screen.

Cons: There is nothing much to dislike in the product. The pricing and the packaging of the features is so done to help Startups and SMEs.

Freshsales is awesome!

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Finally a CRM that sales people can love. Freshsales makes it easier for me to keep on top of my details and it is such a pleasure to use that our CRM data is much more accurate. Sales forecasting works better now too.

Cons: There are no cons to using Freshsales. The product is very mature and can easily handle the scale required of extremely large sales teams, while still being easy to set up for small teams.

Informative

Jun 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is fairly simple to use and could be implemented by older and younger sales people alike. Seemed to meet our requirements as a small company well

Cons: Formatting and visually, it was less appealing than other software I have interacted with like Cosential.

Great for small businesses with customization

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I am able to practically import all of my graphics an text into the software, it is completely customizable which provides the best customer experience.

Cons: My only complaint is that this software does not have the capability of cross analytics and profiling which can be a bit of an issue as tracking is incredibly important.

Very customizable and excellent customer support

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer support has been great. Arjun and Sathya walked me through the setup and quickly responded to any queries I had. You can add customized fields based on your sales funnel. The auto enrich function works well to pull in additional data.

Cons: There is no funnel view for leads. You can't track if someone opened an attachment. There are quite a lot of standard fields which are not relevant to my business but which I can't remove.

Overall: Helped improve our CRM as we were moving from a spreadsheet system.

Great product with multiple features

Apr 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great product with multiple features, yet available at a cost effective price. The support for the product is good too. Freshsales has some features handmade for saas companies.

CRM for us

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The word CRM has had a really bad reputation for us before finding Freshsales. Serves our needs 100% and their Knowledge Base & Customer Support are superb.

Review of Freshsales

Nov 09, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Product was easy to setup and use. User friendly and not to technically challenging for new users. Great customer service department if you enter any issues.

Comprehensive sales tool with a simple UI

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: Email tracking, automatic email followups & lead scoring.

Cons: Too many features, I feel they're trying to satisfy a lot of customers at once. Reducing features will make the dashboard simpler.

Recommendations to other buyers: A CRM that satisfies every need of a sales person. Even better if you do a lot of cold emailing.

Good CRM - tracks user engagement on websites/apps, but expensive to use a webform & locked in phone number

Sep 05, 2016
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Freshsales is a solid CRM - not too flashy or the most feature rich, but designed well and provides tools to track how excited your potential customers are with your brand (by seeing how much they engage with your website or in your app - potentially great features). I would continue using it beyond the trial, but the two drawbacks for me are the lack of number portability (in to the app or out - meaning you'd have to give up your phone numbers if you ever left) - and secondly - the cost involved with getting a webform-to-lead setup means you need the max plan - $49 per month.

Pros: - Clean appearance - Flexibility with sales process - Responsive/active dev team - Email Read receipts - Ability to track user engagement with websites

Cons: - If you want to use a web-to-lead form (which can be considered a common feature for a CRM), then you are required to sign up to the most comprehensive plan - i.e. $49 USD per month which seems crazy - I'd only recommend someone signing up to this if they need to the other "web engagement" features - otherwise your just wasting money on this app. - Non-ability to port Twilio numbers (or any external numbers). A big drawback but I have an email from their team indicating that they are likely to change this. - No dash board giving an overview of sales and leads (you only see leads when you log in) - Ability to see financials about clients from Xero integration would be great.

Recommendations to other buyers: If you'd benefit from user activity on your website or inside your app, then this might be for you. Otherwise for the 99% of us that don't have an app or if you'd like to maintain business control over the phone numbers you use (e.g. through Twilio), or you'd even simply like an affordable web-to-lead form for your website then I'd probably consider something else - for example Zoho seems to offer similar functionality and doesn't lock you in with phone numbers or charge and arm and a leg.

Easy to use CRM that focuses on the stuff that matters

Aug 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Clean and simple interface, great customer service

Cons: None so far

Overall: We've been using Freshsales for the past few months and it's by far the easiest CRM we've worked with. A lot of other software is bulky and takes way to long to setup. We were up and running the first day with Freshsales. It's so Intuitive that our sales staff doesn't even need to be trained on it.

Recommendations to other buyers: If it doesn't do what you want, just ask. Their team is great at responding to feedback.

Awesome Software

Aug 31, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I am very happy with many of the features of Freshsales. It has made it much easier for me to track new leads and follow-ups, as well as determine how successful we are with our leads

Neat, clean and seamless integrated

Aug 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Seamless integration with our googlemail and calendar, seamless integration with our ticket solution. Phone integration is the best I expirienced in my 20 year career (but most of the other also where pretty bad). Integration on the events from the website

Cons: A list view of over 25 leads could easily been done via reports - still I would love to also have this option in the regular view - this is mainly an issue for an manager who tries to look into all the leads. Like mentioned it still works but could be easier.

Overall: Easy for us to implement and good daily expirience. The whole sales team likes me more now (and that is no joke).

Recommendations to other buyers: So far the best I expirienced on the market for non supercomplex usecases.

A fresh take on a CRM!

Aug 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Their dashboard is simple and intuitive. It took my team just a couple of mins to understand how to use it (a major advantage over complicated crms like Salesforce that takes months to understand) I love the automatic email followups feature, it saves so much of my time to follow up with prospects. Also the email metrics give so much insight in how each campaign performed. Another cool thing they have is lead scoring, which basically shows how likely is a prospect ready to become your customer. Very very useful to prioritize on the customers that have a higher lead score.

Cons: It's a quality product from the team at Freshdesk so no real complaints. I'd like some integrations down the line with some popular apps.

Recommendations to other buyers: A useful CRM if you want to prioritize your focus on prospects that are most likely to convert as customers for you.

A cost effective sales tool

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I wouldn't say this product has the most features, but it offers everything your sales team needs to get to work for a more than competitive price. The email tracking, for instance, is really handy if you have team members sharing multiple accounts. I've seen other products offer similar features for much higher monthly rates, so you're really getting a deal. I also like the user-friendly interface, which really helps when you're trying to get your sales team onboard with using a new tool.

Cons: It would be great if the software was a bit more customizable but if you have a traditional sales team with traditional sales needs then you should have no issues adapting to this product.

Recommendations to other buyers: I believe a 30 day trial is available for this product and I recommend trying it out. If you are trying to find a professional solution at a competitive price I think you will find that this product fits your needs.

Director of Business Development

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggest for the software and the support team immediately jumped on a call with me to figure out a solution.

Cons: I wish that you could attach documents to the "Deals".

Recommendations to other buyers: Freshsales has been an easy rollout for my team and I firmly believe that this software is only going to get better.

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Dec 02, 2016
5/5
Overall

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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