# Freshsales Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Freshsales Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/155563/Freshsales --- # Freshsales Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshsales ## What is Freshsales? Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. ## What is Freshsales used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 621 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 4% Pros & cons Intuitive and accessible platform Comprehensive email engagement insights Frequent software glitches Challenging account and billing processes Starting price $11 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Contact Management / 2025 - CRM / 2025 - Email Tracking / 2025 - Inside Sales / 2025 - Lead Capture / 2025 - Nonprofit CRM / 2025 - Real Estate CRM / 2025 - Sales Forecasting / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshsales?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.freshworks.com&name=Freshsales) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshsales 4.5 (621) VS. [4.7 (462)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting Price $11 Per User, Per Month Starting Price $12 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (613) Ease Of Use 4.7 (462) Value For Money 4.4 (528) Value For Money 4.5 (401) Customer Service 4.4 (535) Customer Service 4.6 (384) ## Freshsales alternatives [4.2 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (6,977)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (18,784)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) ## FAQs about Freshsales Overview ### What problems does Freshsales solve? Freshsales solves scattered lead follow-up, unclear pipeline visibility, and manual email outreach by centralizing contacts, notes, calls, tasks, reminders, and campaigns in one system. Sales reps, outbound teams, account managers, and small to midsize businesses use it to track deal progress, prioritize follow-ups, and act on email opens and clicks faster. Answer based on 267 reviews Overview ### Which roles and teams benefit most from Freshsales? Freshsales is most used by sales teams, business development managers, and account executives who need to track leads, manage pipelines, and follow up efficiently. Executives, founders, and owners use it for revenue visibility and forecasting, while marketing and operations leaders rely on it to align campaigns, customer data, and handoff processes. Answer based on 608 reviews Overview ### What company size and industries is Freshsales built for? Freshsales is built primarily for small businesses, which make up 85% of reviewers, with strongest adoption in Information Technology and Services at 17%. It also serves midsize businesses at 10% and enterprises at 6%, with frequent use in Computer Software at 10% and Marketing and Advertising at 8%. Answer based on 621 reviews Features and Usability ### What are the key features of Freshsales? Freshsales includes core CRM features like contact management, lead management, deal and pipeline management, plus email integration and a built-in phone for call logging. Differentiator features include lead scoring, workflow automation, website visitor tracking, customizable dashboards, and integrations with Freshdesk, Freshchat, and third-party apps. Answer based on 251 reviews Pricing ### How much does it cost and what fees or limitations are included? Freshsales starts at $11/user/month for Growth, with Pro at 47 and Enterprise at 71, plus a free version and free trial. Reviewers often call it affordable and feature-rich, but some note premium features require higher tiers, Pro feels costly, and marketing email limits can add expense. Answer based on 127 reviews Integrations ### Which third-party tools and platforms does Freshsales integrate with? Freshsales integrates with Freshdesk and Freshchat most often, with additional connections to Mailchimp, Calendly, Xero, and Zoom Workplace. It also connects natively to Gmail, Google Calendar, Slack, Asana, Trello, DocuSign, QuickBooks Online, and Microsoft 365, giving teams more than 20 integrations across support, communication, scheduling, and accounting. Answer based on 121 reviews Getting Started and Support ### How easy is it to onboard and train a team on Freshsales? Freshsales is generally quick to onboard, with a user-friendly interface that many sales reps and nontechnical users learn fast. Training is available through live online sessions, webinars, documentation, and videos. Admins or teams setting up pipelines, custom fields, integrations, and advanced workflows usually need more time and clearer guidance. Answer based on 21 reviews Getting Started and Support ### What customer support options does Freshsales offer, and how do users rate the experience? Freshsales offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live rep support. Users often describe support as patient, helpful, and quick through chat or calls, but experiences are mixed: some report slow follow-up, limited article depth, weekend gaps, and long resolution times for complex technical issues. Answer based on 56 reviews ## Who uses Freshsales? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 135 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 135 reviews Sales & Business Development 26% Sales & Business Development 26% Marketing 15% Customer Services & Support 15% Administrative 9% Others 34% Top industries Based on 135 reviews Information Technology and Services 47% Marketing and Advertising 21% Computer Software 13% Hospitality 11% Other 8% ## Pros and Cons Intuitive and accessible platform 93% positive reviews out of 113 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup, intuitive navigation, and minimal learning curve, even for those with limited technical skills. Frequent software glitches 73% negative reviews out of 41 Most users report bugs and issues disrupt workflow, citing persistent errors, frustrating updates, and slow resolution of technical problems. Deborah S Marketing Director, 2 - 10 employees. "It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake." Comprehensive email engagement insights 91% positive reviews out of 34 Most reviewers find email tracking invaluable, enabling them to monitor opens, clicks, and follow-ups, which streamlines client communication and sales processes. Challenging account and billing processes 69% negative reviews out of 32 Some reviewers feel account management is problematic, mentioning billing disputes, refund difficulties, and inconvenient login or account switching. Efficient campaign management tools 91% positive reviews out of 33 Most reviewers indicate email campaigns are easy to create, automate, and analyze, supporting bulk outreach, segmentation, and effective marketing automation. Bo K Customer Service Ambassador, 10,001+ employees. "Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.2 (93) 67.74% of 93 reviewers that rated this feature as important or highly important With this capability, you can centralize and customize all contact information, making it easier to track, update, and analyze customer interactions. Reviewers appreciate how it streamlines reporting, prevents duplicate contacts, and supports efficient communication and lead nurturing. Sales Pipeline Management 4.2 (78) 60.26% of 78 reviewers that rated this feature as important or highly important It gives you a clear view of deal stages, revenue projections, and sales progress. Reviewers indicate it’s valuable for tracking opportunities, customizing pipelines, automating follow-ups, and improving team collaboration, though some wish for more customization options. Lead Management 4.1 (69) 63.77% of 69 reviewers that rated this feature as important or highly important You benefit from streamlined lead tracking, scoring, and automation. Some reviewers find it easy to add, import, and update leads, automate follow-ups, and manage activities, which helps prioritize high-potential leads and improves conversion efficiency. Contact Database 4.3 (66) 78.79% of 66 reviewers that rated this feature as important or highly important Freshsales offers a flexible and user-friendly contact database that lets you store, search, and organize contacts with customizable filters. Users think it’s easy to navigate, supports unlimited contacts, and helps maintain comprehensive client records for business development. Lead Capture 4.0 (52) 65.38% of 52 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers CRM 4.4 (37) 83.78% of 37 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Freshsales 134 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Create and automatically send premade copy in response to customer messages Track visitors'/audience's responses across web pages and other optimized content Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Access and track notes regarding case activities and updates within case files Communicate using direct chat or messages within the system Track the amount of clicks on individual products to measure campaign results Manage contact details and communication with clients Track all company interactions with current clients Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Search and check for conflicts of interest or statutes of limitations Freshsales offers a flexible and user-friendly contact database that lets you store, search, and organize contacts with customizable filters. Users think it’s easy to navigate, supports unlimited contacts, and helps maintain comprehensive client records for business development. With this capability, you can centralize and customize all contact information, making it easier to track, update, and analyze customer interactions. Reviewers appreciate how it streamlines reporting, prevents duplicate contacts, and supports efficient communication and lead nurturing. Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Defines specific deal parameters to negotiate and secure deals Manage and maintain a detailed record of information and updates associated with each court case Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Predefined actions automatically performed on the occurance of specific events Manage or track sales completed by field teams/employees Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. Intended to be used by insurers Operate/access software on iPad Devices Software specialized for non-profit organizations For realtors, real estate investors, property managers, and other real estate professionals. Caters to sales teams Designed for small businesses Primarily serving startup companies Form predictions based on past and present data/trends Method of analysis that visualizes the series of events that lead towards a defined goal. A visual display that uses a color spectrum to show how visitors interact with areas of a web page Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers You benefit from streamlined lead tracking, scoring, and automation. Some reviewers find it easy to add, import, and update leads, automate follow-ups, and manage activities, which helps prioritize high-potential leads and improves conversion efficiency. Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Systematic approach to handling legal cases, matters, or projects within a law firm or legal department Manage contacts across multiple mailing lists Ability to chat online in real time Identify the physical location of an individual, asset, device, etc. Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and handle various international currencies Create many versions of emails, forms, or actions and gauge which is most effective Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Predict future data based on historical data sets Present a catalog of inventory that customers can view Tools designed to streamline the process of lead generation and management for sales teams Notifications that are delivered to users as soon as an event occurs Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Define, track, and/or automate sales activities and sales processes Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. It gives you a clear view of deal stages, revenue projections, and sales progress. Reviewers indicate it’s valuable for tracking opportunities, customizing pipelines, automating follow-ups, and improving team collaboration, though some wish for more customization options. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Conduct tests to compare performance across various versions of content (web pages, images, emails, etc.) Apply statistical/mathematical models to sets of data Create, manage and track all task activities and progression Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Interact with data visualization elements, such as charts and graphs, to drill down into data Program to edit text files that renders the content in accordance with embedded markup code such as HTML Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (613) 4.4 Based on 613 reviews ## Pricing Value for money 4.4 (528) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/155563/Freshsales/pricing/) Growth $11.00 Per User,Per Month It includes: - Web Forms - SMS & WhatsApp - Basic Workflows - Contextual Collaboration with Slack - Product Catalog - Curated Reports - Freshworks Marketplace - 1 CPQ license - Basic Call Queues - Team Inbox - Custom Domains - Everything is Free, plus Pro $47.00 Per User,Per Month It includes: - Contact Scoring by Freddy AI - Custom Sales Activities - Auto-assignment Rules - Sales Sequences - Account Hierarchy - Multiple Sales Pipelines - Sales Emails by Freddy AI - Deal Insights by Freddy AI - Advanced Workflows - Custom Reports - Everything is Free, plus Enterprise $71.00 Per User,Per Month It includes: - Field-level Permissions - Custom Modules - Forecasting Insights by Freddy AI - Workflows for Custom Modules - Sandbox - Audit Logs - Deal Teams - Dedicated Account Manager - Everything is Free, plus Value for money 4.4 (528) 4.4 Based on 528 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Docusign](https://www.capterra.com/p/121506/Docusign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (535) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (535) 4.4 Based on 535 reviews ## User reviews Overall rating 4.5 Based on 621 reviews Filter by rating 5(402) 4(164) 3(32) 2(8) 1(15) Mentioned topic Sorted by most recent AU Anonymous User Operations Manager Hospitality ### "Beware, GROWTH plan does not synch up with FreshSales, you need PRO" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 26, 2026 Not an easy start, and thankfully support is responsive unless it's the weekend, but overall Freshsales feels a little rigid and is not the easiest of tools to use although the back end seems solid enough. The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan. Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so. Pros It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact). During their open hours, support is very polite and tries very hard to help. The AI support bot is pretty good at helping out at first pass, that's been really helpful. Cons We bought the GROWTH plan as we didn't need the features of more expensive plans, but specifically to link to FreshDesk and have a single CRM. Spoiler alert: the sync between FreshDesk and Freshsales is only available for Freshsales PRO and upwards, with Pro priced at 5x the cost of Growth. Even though I asked several times during the sales process, as it was a key point for us (and honestly, it's baffling 2 products in a suite don't synch up to start with) and was assured they synched, it turned out after deep exploration by support and baffling messages by the front end that they didn't. I was furious and it's not mentioned anywhere in their marketing literature Secondly, Support is only available weekdays, it ends at midnight on Friday and resumes 8am on Monday. It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Freshsales Price and to create a suite with FreshDesk Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Harry S. Head of CSM Accounting ### "Great software, but expensive and poor support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 November 12, 2025 Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. Pros Clean design, easy to use, and customisable with lots of useful features for daily sales management. Cons Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) So that it would integrate with our other Fresh tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mathew M. Summer Talent intern Financial Services ### "Reliable and easy to setup for use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 23, 2025 Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. Pros Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. Cons Freshsales allows client to book demo with sales agents and simple descriptions and training about product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ade S. Client rep Banking ### "Lovely interface " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 11, 2025 Pros Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents. It’s also used to track issues, complaints and requests. Cons No con really. Freshsales is a good application. Lovely user interface and ease of access too. It drags once in a while but that’s about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YY Yhan Y. Assistant Manager Transportation/Trucking/Railroad ### "Looking Into Freshsales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 10, 2025 Pros Pipeline view's real nice, makes it way easier to follow what's going on. Emails and calls link up smooth too, so you can keep stuff kinda tidy overall. Cons Some automations just straight up not doable tho, I tried messing with it but nope. Kinda sucks 'cause I was hoping to not have to set every single thing by hand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Ashli R. Operations Director Luxury Goods & Jewelry ### "They Steal Your Money and Do Not Provide Quality Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 6, 2025 Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. Pros Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. Cons They steal your money. No refunds and terrible customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Subacharuka R. Customer Succcess Executive Telecommunications ### "Freshsales - The Best Sales!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 3, 2025 Pros Cost-effective. It has a lot of integration capabilities and very useful from the sales and marketing perspective Cons The base plan has vey limited features when compared to the other CRM softwares. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Ruzan W. It Accounting ### "A Game-Changer for Sales Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 October 1, 2024 Pros Freshsales offers several features that stand out positively: 1. \*\*User-Friendly Interface\*\*: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. \*\*Lead Management\*\*: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process. Cons Affordable Pricing\*\*: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rebacca F. Sr Director Sales Effectiveness and Enablement Staffing and Recruiting ### "Reliable and cost effective platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 3, 2024 Overall experience is great. it is providing efficient services by automation our sales. I also appreciate the way it lets us track the sales activities. Pros I really like the way it keeps the sales sequences and automates them. Making sales pipelines is not a big task on Freshsales. I would say this is one of the best CRM platforms am using. Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product. Cons To be honest it is working perfectly, before some months I was having some issues with add-ons but after getting assistance from its customer support I resolved the issue easily, so yes now there are no cons to write here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aaron N. Strategy Analyst Computer Software ### "Freshsales - CRM for the startup of tomorrow" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 9, 2024 Overall Freshsales is a great CRM tool for a new startup to base its sales department. Pros It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform. Cons The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Features and Pricing compared to the old CRM Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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