# Freshsales Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Freshsales Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Freshsales Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/155563/Freshsales --- # Freshsales Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 1, 2025 Written byPreksha Buttan Preksha Buttan Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software ad... [See bio & all articles](https://www.capterra.com/resources/author/pbuttan/) Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshsales Freshsales Overview: ### Key takeaways Insights from verified Capterra reviews Freshsales helps small businesses manage contacts, leads, and campaigns from a single dashboard. It’s most used by sales and support teams in service-oriented firms. Reviewers highlight its ease of use and built-in email tools, though you’ll likely face reporting limitations. Recent AI updates improve deal collaboration and contact visibility. ### Our verdict It’s a good fit for small and midsize businesses (SMBs) that want a customer relationship management (CRM) platform with built-in communication tools and automation without a steep learning curve. While reporting depth and mobile optimization may require workarounds, its pricing and AI-driven updates make it a practical choice for growing teams. Top alternative Featured Overall rating Based on 621 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 4% Pros & cons Intuitive and simple interface Comprehensive email engagement tracking Frequent software bugs and glitches Challenging account and billing processes Starting price $11 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshsales?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.freshworks.com&name=Freshsales) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshsales 4.5 (621) VS. [4.4 (18,768)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $11 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (613) Ease Of Use 4.0 (18,103) Value For Money 4.4 (528) Value For Money 4.0 (12,792) Customer Service 4.4 (535) Customer Service 4.1 (14,023) ## Freshsales alternatives Freshsales may not suit teams seeking deeper analytics, more flexible reporting, or a simplified mobile experience. If your priorities lean toward advanced customization or faster performance at scale, consider exploring other CRM tools that better align with those needs. [4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (723)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) ## Who uses Freshsales? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 93% positive reviews out of 113 Most reviewers describe ease of use as a key benefit, highlighting straightforward setup, intuitive navigation, and minimal learning curve for users with varying technical backgrounds. Frequent software bugs and glitches 73% negative reviews out of 41 Most reviewers report recurring bugs and system errors disrupt daily operations, cause frustration, and often require extended support interactions to resolve. Stef P Director, 2 - 10 employees. "The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. " Comprehensive email engagement tracking 91% positive reviews out of 34 Most reviewers indicate email tracking enables monitoring of opens, clicks, and follow-ups, helping teams efficiently manage client interactions and prioritize outreach. Challenging account and billing processes 69% negative reviews out of 32 Some reviewers describe account management as problematic, citing billing disputes, refund difficulties, and complicated login or subscription cancellation procedures. Efficient email campaign management 91% positive reviews out of 33 Most reviewers report email campaigns are easy to create, automate, and analyze, supporting bulk messaging, segmentation, and marketing automation for streamlined outreach. Bo K Customer Service Ambassador, 10,001+ employees. "Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line." ## Freshsales's interface Freshsales offers a clean layout that helps users manage contacts, deals, and campaigns from a central dashboard. Reviewers often highlight its intuitive navigation and customizable fields, though some mention friction with mobile usability and occasional glitches during setup. 2+ Preksha Buttan Freshsales makes it easy to manage daily workflows with a centralized dashboard and quick access to leads, contacts, and tasks. However, reviewers note that configuring reports or navigating mobile views can slow things down, especially during high-volume activity. Ease of Use 4.4 (613) 4.4 Based on 613 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Preksha Buttan Top-rated features help teams centralize contact data, automate outreach, and manage sales workflows without switching tools. The ability to link contacts, track campaigns, and customize fields gives users more control over daily operations. Features 4.4 (613) 4.4 Based on 613 reviews The Freshsales features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the all reviews panel. Contact database 4.2 (65) 65 reviewers rated this feature Organize contacts by geography, industry, or other filters, with easy search, import, and linking to deals. Reviewers value the unlimited storage and layout clarity, though some mention occasional export issues. Contact management 4.1 (93) 93 reviewers rated this feature Centralize contact details for streamlined reporting and daily sales activity. Reviewers highlight customizable fields, duplicate detection, and efficient lead filtering, though some want better WhatsApp integration and Kanban-style views. CRM 4.0 (35) 35 reviewers rated this feature Supports sales process management across business areas with a customizable interface and reliable performance. Your team will appreciate its ease of use and integration with internal systems for consolidated data access. Email campaign management 4.0 (36) 36 reviewers rated this feature Automate and personalize outreach at scale, with campaign tracking integrated into client profiles. It also offers ease of setup, scheduling, and marketing automation tools like user journeys. AI-powered account and contact summaries 0 reviewers rated this feature Freddy AI now generates real-time summaries on contact and account pages, surfacing recent interactions, sentiment analysis, and associated deals. This helps sales teams stay informed without digging through records. (Released: 2025) Deal collaboration 0 reviewers rated this feature Sales reps can now tag teammates on deal records to streamline communication and clarify ownership. This update supports contextual discussions directly within the CRM. (Released: 2024) AI-enabled sales battle cards 0 reviewers rated this feature Freddy AI scans notes for keywords and shares relevant battle cards to help reps respond with contextual insights during sales conversations. (Released: 2024) LinkedIn marketing forms integration 0 reviewers rated this feature When a lead submits a LinkedIn form, Freshsales automatically creates a contact, reducing manual entry and improving lead capture workflows. (Released: 2024) All key features (138) Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 77.78% of 9 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 50.00% of 2 reviewers that rated this feature as important or highly important Continuous profile-based stream of news and activity 0% of 0 reviewers... Freddy AI scans notes for keywords and shares relevant battle cards to help reps respond with contextual insights during sales conversations. (Released: 2024) 0 reviewers rated this feature Freddy AI now generates real-time summaries on contact and account pages, surfacing recent interactions, sentiment analysis, and associated deals. This helps sales teams stay informed without digging through records. (Released: 2025) 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 50.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 100.00% of 2 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling 0% of 0 reviewers... Schedule appointments via a calendar 0% of 0 reviewers... Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention 0% of 0 reviewers... Create and automatically send premade copy in response to customer messages 0% of 0 reviewers... Track visitors'/audience's responses across web pages and other optimized content 0% of 0 reviewers... Create budgets based on historical data and future projections 60.00% of 5 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 66.67% of 3 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules 66.67% of 3 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks 41.67% of 12 reviewers that rated this feature as important or highly important Manage and track all past and future calls. 0% of 0 reviewers... Collects essential call data such as call origin, call destination, call length, and other transaction details 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes 0% of 0 reviewers... Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 25.00% of 4 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns 0% of 0 reviewers... Access and track notes regarding case activities and updates within case files 0.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system 0% of 0 reviewers... Track the amount of clicks on individual products to measure campaign results 0% of 0 reviewers... Manage contact details and communication with clients 75.00% of 4 reviewers that rated this feature as important or highly important Track all company interactions with current clients 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 0.00% of 1 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs 0% of 0 reviewers... Search and check for conflicts of interest or statutes of limitations 0% of 0 reviewers... Organize contacts by geography, industry, or other filters, with easy search, import, and linking to deals. Reviewers value the unlimited storage and layout clarity, though some mention occasional export issues. 65 reviewers rated this feature Centralize contact details for streamlined reporting and daily sales activity. Reviewers highlight customizable fields, duplicate detection, and efficient lead filtering, though some want better WhatsApp integration and Kanban-style views. 93 reviewers rated this feature Track, store, and access client contracts or licenses 0% of 0 reviewers... Supports sales process management across business areas with a customizable interface and reliable performance. Your team will appreciate its ease of use and integration with internal systems for consolidated data access. 35 reviewers rated this feature A collection of customer information such as contact details, demographics, previous interactions, etc. 71.43% of 7 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content 0% of 0 reviewers... Track customers' activities across social networks and maintain details about their demographics, preferences & more 0% of 0 reviewers... Provide online support for your customers through live chat or help desk functionality 0% of 0 reviewers... Customize data fields to support various needs and use cases 73.33% of 15 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 0% of 0 reviewers... Alter the layout and content of reports 60.00% of 5 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0% of 0 reviewers... Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 68.42% of 19 reviewers that rated this feature as important or highly important Ability to handle large datasets 0% of 0 reviewers... Graphical representation of data 0% of 0 reviewers... Sales reps can now tag teammates on deal records to streamline communication and clarify ownership. This update supports contextual discussions directly within the CRM. (Released: 2024) 0 reviewers rated this feature Defines specific deal parameters to negotiate and secure deals 0% of 0 reviewers... Manage and maintain a detailed record of information and updates associated with each court case 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 0.00% of 2 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 0.00% of 10 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 100.00% of 1 reviewers that rated this feature as important or highly important Send automated marketing emails based on user actions over a predetermined period 0% of 0 reviewers... Digitally sign online documents 100.00% of 1 reviewers that rated this feature as important or highly important Automate and personalize outreach at scale, with campaign tracking integrated into client profiles. It also offers ease of setup, scheduling, and marketing automation tools like user journeys. 36 reviewers rated this feature Manage, store and organize emails within the system or via third-party apps 57.89% of 19 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 56.25% of 16 reviewers that rated this feature as important or highly important Set up automated email sequences to streamline outreach and engage leads/contacts 0% of 0 reviewers... Pre-made examples and templates for emails 100.00% of 1 reviewers that rated this feature as important or highly important Track delivered, received, and opened emails 0% of 0 reviewers... Predefined actions automatically performed on the occurance of specific events 66.67% of 3 reviewers that rated this feature as important or highly important Manage or track sales completed by field teams/employees 0% of 0 reviewers... Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. 0% of 0 reviewers... Intended to be used by insurers 0% of 0 reviewers... Operate/access software on iPad Devices 0% of 0 reviewers... Software specialized for non-profit organizations 0% of 0 reviewers... For realtors, real estate investors, property managers, and other real estate professionals. 0% of 0 reviewers... Caters to sales teams 100.00% of 1 reviewers that rated this feature as important or highly important Designed for small businesses 0% of 0 reviewers... Primarily serving startup companies 100.00% of 1 reviewers that rated this feature as important or highly important Form predictions based on past and present data/trends 50.00% of 4 reviewers that rated this feature as important or highly important Method of analysis that visualizes the series of events that lead towards a defined goal. 0% of 0 reviewers... A visual display that uses a color spectrum to show how visitors interact with areas of a web page 0% of 0 reviewers... Track interaction history by documenting conversations for contacts 50.00% of 18 reviewers that rated this feature as important or highly important Incorporation of a chat or messaging system within an organization's internal communication infrastructure 0.00% of 2 reviewers that rated this feature as important or highly important Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity 0% of 0 reviewers... Create landing pages or online forms designed to capture new leads and prospects 0% of 0 reviewers... Automatically identify and save contact information of potential customers 65.38% of 52 reviewers that rated this feature as important or highly important Route and distribute your leads to third party buyers 0% of 0 reviewers... You benefit from efficient lead tracking, scoring, and automation, making it easier to prioritize and convert prospects. Reviewers indicate it’s user-friendly, supports bulk imports, and allows detailed updates, but some mention needing another tool for pre-deal stage tracking. 63.77% of 69 reviewers that rated this feature as important or highly important Engage with a lead throughout the sales process by actively providing information 0% of 0 reviewers... Score a lead on their quality or likelihood to buy based on certain behaviors 28.57% of 14 reviewers that rated this feature as important or highly important Score a lead based on quality or likelihood to buy/convert based on predetermined criteria 100.00% of 1 reviewers that rated this feature as important or highly important Divide leads into buckets based on predefined criteria and routing rules 66.67% of 3 reviewers that rated this feature as important or highly important Systematic approach to handling legal cases, matters, or projects within a law firm or legal department 0% of 0 reviewers... When a lead submits a LinkedIn form, Freshsales automatically creates a contact, reducing manual entry and improving lead capture workflows. (Released: 2024) 0 reviewers rated this feature Manage contacts across multiple mailing lists 56.52% of 23 reviewers that rated this feature as important or highly important Ability to chat online in real time 50.00% of 2 reviewers that rated this feature as important or highly important Identify the physical location of an individual, asset, device, etc. 0% of 0 reviewers... Automate workflows and trigger campaigns based on customer actions 44.44% of 18 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 28.57% of 7 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Manage and handle various international currencies 0% of 0 reviewers... Create many versions of emails, forms, or actions and gauge which is most effective 0% of 0 reviewers... Track all opportunities for potential sales and convert them into recurring revenue 0% of 0 reviewers... Organize and manage the accomplishments and development of employees or performance of applications or systems 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences 0% of 0 reviewers... Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. 83.33% of 6 reviewers that rated this feature as important or highly important Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. 0% of 0 reviewers... Predict future data based on historical data sets 0% of 0 reviewers... Present a catalog of inventory that customers can view 0% of 0 reviewers... Tools designed to streamline the process of lead generation and management for sales teams 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 0% of 0 reviewers... Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement 0% of 0 reviewers... Log and store the source of contacts/leads 0.00% of 1 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 54.05% of 37 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Define, track, and/or automate sales activities and sales processes 100.00% of 5 reviewers that rated this feature as important or highly important Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. 0% of 0 reviewers... Freshsales offers a structured way to track deals and sales progress, helping you prioritize and monitor opportunities. Users think it’s easy to customize, visualize stages, and automate follow-ups, though some want more customization and automatic activity closure for lost deals. 60.26% of 78 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies 100.00% of 1 reviewers that rated this feature as important or highly important Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. 0.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 60.00% of 10 reviewers that rated this feature as important or highly important Group leads or contacts based on their specific characteristics 0.00% of 3 reviewers that rated this feature as important or highly important Share contacts with other applications like Gmail and CRM 0.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 0% of 0 reviewers... Conduct tests to compare performance across various versions of content (web pages, images, emails, etc.) 0% of 0 reviewers... Apply statistical/mathematical models to sets of data 0% of 0 reviewers... Create, manage and track all task activities and progression 46.67% of 15 reviewers that rated this feature as important or highly important Organizing a group of people to accomplish a task 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Sample files or documents that could be customized as needed or used as is 0% of 0 reviewers... Organize customer data and accounts by user or geography 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 0.00% of 1 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 0.00% of 1 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data 0% of 0 reviewers... Program to edit text files that renders the content in accordance with embedded markup code such as HTML 0% of 0 reviewers... Web form that allows users to enter data that is sent and processed for different reasons 0% of 0 reviewers... SaaS, web-based, online deployment 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 30.77% of 13 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Preksha Buttan Top-rated features help teams centralize contact data, automate outreach, and manage sales workflows without switching tools. The ability to link contacts, track campaigns, and customize fields gives users more control over daily operations. Features 4.4 (613) 4.4 Based on 613 reviews ## Pricing Value for money 4.4 (528) Freshsales starts at $9 per user, per month when billed annually, which is well below the average SMB budget of $79 per user, per month. Pricing scales across four tiers, with no seat minimums on paid plans. Teams can also start with a free plan for up to 3 users. Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/155563/Freshsales/pricing/) Growth $11.00 Per User,Per Month It includes: - Web Forms - SMS & WhatsApp - Basic Workflows - Contextual Collaboration with Slack - Product Catalog - Curated Reports - Freshworks Marketplace - 1 CPQ license - Basic Call Queues - Team Inbox - Custom Domains - Everything is Free, plus Pro $47.00 Per User,Per Month It includes: - Contact Scoring by Freddy AI - Custom Sales Activities - Auto-assignment Rules - Sales Sequences - Account Hierarchy - Multiple Sales Pipelines - Sales Emails by Freddy AI - Deal Insights by Freddy AI - Advanced Workflows - Custom Reports - Everything is Free, plus Enterprise $71.00 Per User,Per Month It includes: - Field-level Permissions - Custom Modules - Forecasting Insights by Freddy AI - Workflows for Custom Modules - Sandbox - Audit Logs - Deal Teams - Dedicated Account Manager - Everything is Free, plus Value for money 4.4 (528) 4.4 Based on 528 reviews ## Integrations Freshsales connects with tools across communication, marketing, and accounting workflows. These integrations, offered through both native and third-party links, help unify customer data and reduce manual updates across teams. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Docusign](https://www.capterra.com/p/121506/Docusign/) Preksha Buttan Senior Content Analyst Connecting Freshsales with tools for email, invoicing, and lead capture helps your sales team sync contacts, track deals, and reduce manual entry—especially when juggling multiple systems across marketing and support. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (535) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (535) 4.4 Based on 535 reviews ## User reviews Overall rating 4.5 Based on 621 reviews Filter by rating 5(402) 4(164) 3(32) 2(8) 1(15) Mentioned topic Sorted by most recent AU Anonymous User Operations Manager Hospitality ### "Beware, GROWTH plan does not synch up with FreshSales, you need PRO" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 26, 2026 Not an easy start, and thankfully support is responsive unless it's the weekend, but overall Freshsales feels a little rigid and is not the easiest of tools to use although the back end seems solid enough. The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan. Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so. Pros It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact). During their open hours, support is very polite and tries very hard to help. The AI support bot is pretty good at helping out at first pass, that's been really helpful. Cons We bought the GROWTH plan as we didn't need the features of more expensive plans, but specifically to link to FreshDesk and have a single CRM. Spoiler alert: the sync between FreshDesk and Freshsales is only available for Freshsales PRO and upwards, with Pro priced at 5x the cost of Growth. Even though I asked several times during the sales process, as it was a key point for us (and honestly, it's baffling 2 products in a suite don't synch up to start with) and was assured they synched, it turned out after deep exploration by support and baffling messages by the front end that they didn't. I was furious and it's not mentioned anywhere in their marketing literature Secondly, Support is only available weekdays, it ends at midnight on Friday and resumes 8am on Monday. It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Freshsales Price and to create a suite with FreshDesk Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Harry S. Head of CSM Accounting ### "Great software, but expensive and poor support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 November 12, 2025 Good overall experience. It works well and looks great, but the pricing and support let it down. Support is particularly bad, a lack of understanding of their product. Pros Clean design, easy to use, and customisable with lots of useful features for daily sales management. Cons Very expensive for what it offers. Requires too many add-ons (e.g., add-ons for the number of emails, contacts, api connections), and support could be much better. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) So that it would integrate with our other Fresh tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mathew M. Summer Talent intern Financial Services ### "Reliable and easy to setup for use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 23, 2025 Freshsales has increased my sales through creating and running smart campaigns which has also helped to increase on leads. Pros Freshsales supports team collaboration abd it integrates with freshworks products such as freshchat and freshdesk which ensures seamless communication. Freshsales provides leads and sales analytics helping to identify and improve on weak areas. Cons Freshsales allows client to book demo with sales agents and simple descriptions and training about product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ade S. Client rep Banking ### "Lovely interface " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 11, 2025 Pros Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents. It’s also used to track issues, complaints and requests. Cons No con really. Freshsales is a good application. Lovely user interface and ease of access too. It drags once in a while but that’s about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YY Yhan Y. Assistant Manager Transportation/Trucking/Railroad ### "Looking Into Freshsales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 10, 2025 Pros Pipeline view's real nice, makes it way easier to follow what's going on. Emails and calls link up smooth too, so you can keep stuff kinda tidy overall. Cons Some automations just straight up not doable tho, I tried messing with it but nope. Kinda sucks 'cause I was hoping to not have to set every single thing by hand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Ashli R. Operations Director Luxury Goods & Jewelry ### "They Steal Your Money and Do Not Provide Quality Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 6, 2025 Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. Pros Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. Cons They steal your money. No refunds and terrible customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Subacharuka R. Customer Succcess Executive Telecommunications ### "Freshsales - The Best Sales!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 3, 2025 Pros Cost-effective. It has a lot of integration capabilities and very useful from the sales and marketing perspective Cons The base plan has vey limited features when compared to the other CRM softwares. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Ruzan W. It Accounting ### "A Game-Changer for Sales Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 October 1, 2024 Pros Freshsales offers several features that stand out positively: 1. \*\*User-Friendly Interface\*\*: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. \*\*Lead Management\*\*: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process. Cons Affordable Pricing\*\*: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rebacca F. Sr Director Sales Effectiveness and Enablement Staffing and Recruiting ### "Reliable and cost effective platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 3, 2024 Overall experience is great. it is providing efficient services by automation our sales. I also appreciate the way it lets us track the sales activities. Pros I really like the way it keeps the sales sequences and automates them. Making sales pipelines is not a big task on Freshsales. I would say this is one of the best CRM platforms am using. Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product. Cons To be honest it is working perfectly, before some months I was having some issues with add-ons but after getting assistance from its customer support I resolved the issue easily, so yes now there are no cons to write here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aaron N. Strategy Analyst Computer Software ### "Freshsales - CRM for the startup of tomorrow" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 9, 2024 Overall Freshsales is a great CRM tool for a new startup to base its sales department. Pros It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform. Cons The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Features and Pricing compared to the old CRM Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) ## FAQs Freshsales is a CRM platform designed to help sales teams manage leads, automate workflows, and close deals faster. It combines contact management, email, phone, and chat tools in one interface to streamline sales operations. Freshsales starts at $9 per user, per month when billed annually. It also offers a free plan for up to three users. Higher-tier plans include advanced features like AI insights, custom modules, and territory management. Yes. Freshsales includes automation for lead scoring, email campaigns, task assignments, and deal updates. These workflows help reduce manual effort and improve consistency across the sales process. Yes. Freshsales supports integrations with tools for billing, helpdesk, marketing automation, and more. These connections help unify customer data and reduce manual updates across systems. Yes. Freshsales is often used by small businesses due to its ease of use, affordable pricing, and built-in communication tools. It helps teams manage contacts, track deals, and automate outreach without needing multiple platforms. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Freshsales’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [What Is CRM Software?](https://www.capterra.com/resources/what-is-crm-software/) Published August 5, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [5 Top-Rated CRM Software for Small Businesses](https://www.capterra.com/resources/crm-software-for-small-business/) Published October 29, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) and [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) ### [How To Scale Your Customer Service Operations: A CX Pro’s Roadmap](https://www.capterra.com/resources/ai-powered-customer-service/) Published August 14, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Shep Hyken](https://www.capterra.com/resources/author/shep-hyken-guest-contributor/) ### [Types of CRM Software to Know Before You Buy](https://www.capterra.com/resources/types-of-crm-software/) Published March 24, 2026 by ### [How To Leverage Your CRM for Better Sales Pipeline Analysis](https://www.capterra.com/resources/sales-pipeline-analysis/) Published August 17, 2023 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) ### [5 Key CRM Software Features And Top Products That Offer Them](https://www.capterra.com/resources/crm-software-features/) Published August 7, 2023 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) ### [CRM Integration Explained: Meaning, Methods, and System-Level Examples](https://www.capterra.com/resources/crm-integrations-help-your-business/) Published April 6, 2026 by ### [Improve Customer Data and CRM With Master Data Management](https://www.capterra.com/resources/master-data-management/) Published September 26, 2023 by [Adam Carpenter](https://www.capterra.com/resources/author/acarpenter/) Popular comparisons [Salesforce Sales Cloud vs Freshsales](https://www.capterra.com/compare/61368-155563/Salesforce-vs-Freshsales)[HubSpot CRM vs Freshsales](https://www.capterra.com/compare/152373-155563/HubSpot-CRM-vs-Freshsales)[Zoho CRM vs Freshsales](https://www.capterra.com/compare/155563-155928/Freshsales-vs-Zoho-CRM)[Bigin by Zoho CRM vs Freshsales](https://www.capterra.com/compare/155563-204998/Freshsales-vs-Bigin-by-Zoho-CRM)[EngageBay CRM vs Freshsales](https://www.capterra.com/compare/155563-178819/Freshsales-vs-EngageBay-Marketing)[Dynamics 365 vs Freshsales](https://www.capterra.com/compare/155563-157279/Freshsales-vs-Dynamics-365)[Pipedrive vs Freshsales](https://www.capterra.com/compare/132666-155563/Pipedrive-vs-Freshsales)[Kylas Sales CRM vs Freshsales](https://www.capterra.com/compare/155563-210630/Freshsales-vs-Kylas)[eWay-CRM vs Freshsales](https://www.capterra.com/compare/152769-155563/eWay-CRM-vs-Freshsales)[ActiveCampaign vs Freshsales](https://www.capterra.com/compare/79367-155563/ActiveCampaign-vs-Freshsales) [Nutshell vs Freshsales](https://www.capterra.com/compare/144340-155563/Nutshell-vs-Freshsales)[Odoo vs Freshsales](https://www.capterra.com/compare/135618-155563/Odoo-vs-Freshsales)[Brevo vs Freshsales](https://www.capterra.com/compare/132996-155563/brevo-vs-Freshsales)[Mailchimp vs Freshsales](https://www.capterra.com/compare/110228-155563/MailChimp-vs-Freshsales)[Bitrix24 vs Freshsales](https://www.capterra.com/compare/113540-155563/Bitrix24-vs-Freshsales)[monday CRM vs Freshsales](https://www.capterra.com/compare/155563-245800/Freshsales-vs-Monday-CRM)[OpenCRM vs Freshsales](https://www.capterra.com/compare/129881-155563/OpenCRM-vs-Freshsales)[Act! vs Freshsales](https://www.capterra.com/compare/155563-175860/Freshsales-vs-Act)[Claritysoft CRM vs Freshsales](https://www.capterra.com/compare/123868-155563/Claritysoft-CRM-vs-Freshsales)[Spotler CRM vs Freshsales](https://www.capterra.com/compare/88929-155563/Really-Simple-Systems-CRM-vs-Freshsales)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)