# Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Freshsales Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet.“ June 17, 2024 ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.“ June 17, 2024 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort.“ July 10, 2024 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends.“ February 26, 2026 AS Ade S Client repBanking, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents.“ July 11, 2025 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan.“ February 26, 2026 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business.“ July 10, 2024 HS Harry S Head of CSMAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “It works well and looks great, but the pricing and support let it down.“ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Becky F. Software Developer Hospital & Health Care Used the software for: 1-2 years ### "Great customer relationship management system" November 20, 2023 4.0 Overall, my time spent working with Freshsales has been really positive. Our sales team's productivity and cooperation have both greatly benefited from this. Because of its intuitive design and abundance of useful features, it has proven to be an invaluable tool in our sales operations. Pros Freshsales' friendly user interface and extensive CRM features are definite pluses. The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently. Cons The reporting capabilities, while competent, might benefit from greater customization choices. More granular data could be gleaned from reports if they were more adaptable. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Freshsales stood out for its blend of functionality and user-friendliness. It was the obvious choice for our CRM requirements because the pricing structure was clearer and within our means. Review Source Duncan C. Content Strategist Marketing and Advertising Used the software for: 1-2 years ### "An Excellent All-In-One CRM and EDM Platform" August 9, 2023 5.0 Pros Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing. Cons As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales I heard good things about Freshworks on LinkedIn and liked their all-in-one approach. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Freshsales is much better value for money. Review Source TS Tori S. Commercial Projects Specialist Machinery Used the software for: 2+ years ### "Freshsales. Fresh start." August 14, 2023 3.0 This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. Pros Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive! Cons As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. Review Source Devyani S. Customer Relationship Associate Banking Used the software for: 1-2 years ### "Best high end software for sales manager and their team working in startups" March 28, 2022 4.0 There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department. Pros I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns. Cons I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again. Alternatives considered [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software. Review Source Yogesh M. IT Manager Research Used the software for: 6-12 months ### "Best Features of Freshsales CRM" October 10, 2022 5.0 Global Compliance requirement as such that of GDPR & Other relevant regulation with regards to DATA Management & security. Pros Phone system & O365 Email Integration & reporting features. Cons Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices. Linking of Deals with Emails Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales Out of box setup, unlimited tech chat/email support, phone system & email click setup. Review Source VR Verified Reviewer Marketing Manager Facilities Services Used the software for: 2+ years ### "Good sales and marketing CRM" July 21, 2022 4.0 It's fine overall but earlier support was good and now it's difficult to get a hold of rep. Pros It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website. Cons The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Freshsales It's cheap compared to salesforce and has more or less same functionality. Review Source Jose J G. CTO Market Research Used the software for: 1-2 years ### "Great CRM Platform for Startups and Growing Businesses" November 12, 2022 5.0 Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline. Pros When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform. Cons The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix24 interface was overwhelming for our team. Review Source Rachel M. System Engineer Information Technology and Services Used the software for: 1-2 years ### "The CRM Freshsales is useful and adaptable" July 10, 2023 4.0 Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep tabs on your emails and see when you were last in touch. When dealing with thousands of leads, this is a great way to keep everything straight and organized. Pros I like how simple it is to narrow down potential customers. I appreciate the convenience of being able to draft contracts for clients and have them sign them electronically. Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic. Cons The strict structure of Freshsales sometimes gets on my nerves. It's both helpful and confusing that there are so many filters to choose from. It can be a lot to take in at once. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipeline management is simplified, as is the user experience, and Office 365 integration is a breeze. marketing emails that are safe, spam-free, and GDPR compliant. Review Source James N. Director Market Research Used the software for: Less than 6 months ### "Could be so much better, sadly a waste of time" September 16, 2019 3.0 Frustrating and disappointing. It has potential, but there is a lost leader there somewhere.. Pros Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful. (read our cons however) Cons Customer service and account support are terrible- email and ticket support queries never get resolved. Horribly time consuming, contacted by 4-5 different representatives, each one not familiar with the problem. We tried their trial twice as we thought giving it a second chance might have a different outcome. Wrong. The integration with Freshcaller didn't work and they couldnt fix it. Frustrating experience. We decided to go back to the simplest CRM's possible with the best customer service for half this price. Reason for choosing Freshsales We didnt choose Freshsales in the end, but the reason for considering it was the phone integration and the tight gmail integration. Sadly the phone element fails. Switched from [Copper](https://www.capterra.com/p/141642/Copper/) Copper is overpriced for what it gives you. It has priced itself out of the SME business world. To integrate a phone like skype costs even more. Review Source Andrei P. Data Scientist Education Management Used the software for: Less than 6 months ### "Best CRM tool for newcomers." July 21, 2022 4.0 Freshsales is the best CRM software for beginners, it has not so many features but it helps when figuring out what CRM software is. The intuitive aspect of the software helps a lot. Pros Freshsales is very intuitive and easy to learn. Cons It may lack some advanced features for more experienced users. Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I was curious for a more intuitive CRM software. Review Source KM Kevin M. CEO Computer & Network Security Used the software for: 6-12 months ### "The best CRM and email marketing solution in the market!" October 3, 2022 5.0 Pros When you are a one-man band, I need as much automation as possible. Freshsales offers that and is the best at it. Cons They have a limited list to integrations to other products in the market. Reason for choosing Freshsales Their support is AWESOME! Their automation tools are great! Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) They all had their own uniqueness, but I need a tool to do it all in one and have the best outcome and Freshsales give that to me. Review Source HC Humberto C. COO Cosmetics Used the software for: 1-2 years ### "If you need support, look elsewhere" March 17, 2021 5.0 In short, great app, downright awful support Pros Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well. Cons As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Freshsales The decision to choose freshworks was for most part driving by cost. Review Source AM Alfiya M. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Professional experience on working with freshsales" August 7, 2024 4.0 I worked with builder.ai where in a lot of customers used to come in for applications which can be customised. Tracking such leads was done through freshsales. We were able to successfully get a lot of leads using this tool Pros Since the company I was working with was very much into building customer relationships, this product proved beneficial. Tracking customer records is the best part about it Cons After sales, customer support is not very extensive. Hence maintenance of long term relationships may hamper Review Source SS Sruti S. AVP Customer Success Information Technology and Services Used the software for: 1-2 years ### "Easy to use product with tier 1 features " September 27, 2022 4.0 Pros Easy to use product with user friendly UI and comprehensive feature package. Very good product for SME and big companies with affordable pricing plans inclusive of all necessary features for sales and inside sales team . Custom fields, pipeline customizations are some of the best features that make the product convenient to use. Cons Analytics feature needs improvement in terms of sync lag. Some product features seem relevant to retail / ecommerce businesses. We are into IT consulting services, some B2B features seem irrelevant or inadequate. Review Source Aatish R. Manager Business Development Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Just the push your sales team needs!" January 15, 2019 4.0 FreshSales has helped me in - 1. Delegating tasks to the team 2. Tracking of team activity / performance 3. Increase accuracy of sales forecast 4. Identifying neglected contacts in the database Pros Comprehensive CRM tool which blends in with your e-mail box. Primary advantage is that it screens and displays e-mails only from the contacts listed in the CRM (no need to browse through internal / vendor communication, while searching for any e-mail). Further, it categorizes conversations corresponding to a particular person (contact), company or any deal. Also, including complete record of calls, e-mails, chat and other communication to one customer by various people in the organization The ease of task delegation / collaboration with others in the team is a cakewalk with FreshSales. Another benefit is task, appointment reminders across time zones. In addition to this, it can also tag the location for the meeting accurately on google maps / Uber app. Tracking of e-mails - it not only tracks if the e-mail is opened but records the number of times it has been opened with the respective time-stamp. One more highlight is the bulk e-mailing to the complete database at a single click. Importantly, the e-mails are recorded as individual emails to parties in your e-mail box with a metric analysis of opens, bounces, clicks of the shared hyperlink. Second aspect to the CRM tool is the managerial feature of generating reports. It displays reports for all team members with respective sales activities, follow-ups, action items against every deal. Access of complete database via the mobile App! This enables quick review and follow-up drastically reducing response time to customers. Cons A limitation observed is that the software takes longer time to load in case of heavily loaded database. Review Source Priya V. Team Lead - Customer success Computer Software Used the software for: 2+ years ### "Feels like a breath of fresh air" August 4, 2022 5.0 I had a great experience and it has made my life easy ever since I started using it. Pros The product is not bloated like most CRMs. It is very user-friendly and it has a left navigation panel that just lets navigating to any page easily and is very user friendly. Cons Would be great if it can be integrated with more softwares so there are a lot of options for customers. Review Source RC Robert C. Chairman Cosmetics Used the software for: 2+ years ### "Logical CRM" August 17, 2023 4.0 Overall, Fresh Sales is a good CRM with good support which was excellent a few years ago. Pros The logical setup and the initial support. Cons The lack of interest in sorting out some basic features which are essential to our company:1. The rating of leads by using a percentile calculation which is not relevant and the inability to delete previous incorrect ratings.2. Various small issues with functionality Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Freshsales Ability to setup without much IT support Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) The Complexity Of Dynamics Review Source VR Verified Reviewer VP, Sales Computer Software Used the software for: Less than 6 months ### "Legitimately the Worst CRM I've Ever Used" May 16, 2022 1.0 Our experiences have been lots of problems, no solutions. Pros They always remember to say "thank you for your patience" when telling us our support tickets haven't been resolved yet. Cons Off the top of my head: The program will randomly delete calendar events, sending cancellations to prospects but not alerting the user. Multiple meetings were missed because of this. It's been 3 months since we reported it and no fix has been offered. Subsequently all the calendaring has to be done manually. The email editor will randomly delete the line ahead when hitting the backspace key or the space behind when hitting the delete key. To make it interesting it will sometimes do nothing when you hit either key. We have a report in the system showing overdue tasks. This report keeps pulling tasks that have actually been deleted from the system. There's no way to clean up the reports because you can't access the deleted tasks they are listing. We just switched credit cards for the account because the previous was expiring. This came at the same time that they've extended us a credit because of all the problems we've had with the system. The result is that the invoice due is less than the minimum charge level on the card ($0.01 due, $0.50 card minimum). As a result they haven't been able to add the card and we keep getting a banner stating access is cut off in 2 days. They've stated this has been fixed but the banner is still there. Those are just a few things... did I mention that if you take notes in the Notes section of a Calendar event the system will randomly forward those to the other party? Found out about that one the hard way... Review Source Peter V. Business Development Manager Insurance Used the software for: 2+ years ### "Look at this, and I promise you, you'll forget about SalesForce" October 11, 2018 5.0 Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had more meetings with my team to try and figure out the details in a month than I've had in a quarter! We decided to take a look at Freshsales when it came out (end of 2016 I believe), mainly because we've been using Fresh Desk for years and wanted to give them a shot. After the demo, it was a no-brainer. Once we got our account, it took me maybe a week to set everything up and we were ready to go. The interface was just so sleek and stripped down of all those unnecessary fields and options. I could see what was happening, when, and finally what to expect (the latter being very important for any sales manager). Overall, it works just so well for us (small family owned business) and we won't be looking to change anytime soon. Pros There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general. Cons Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose). Review Source Amirullah H. Product Specialist Marketing and Advertising Used the software for: 1-2 years ### "Freshsales is User-Friendly Apps" October 4, 2022 5.0 We are very helpful to manage Contacts, Deals and others. Moreover, the Customer Journey feature and also Wofkflow to set up Automation according to our business needs And also we are very helpful to manage our Sales Team well. Because everything is well recorded in Freshsales Suite Enterprise Pros The feature we often use is Marketing Automation. And of course Freshsales is very easy to use and the UI/UX display is very attractive. Cons We think there is a need for integration with several marketplaces other than Shopify Like Shopee, Lazada and Tokopedia Because in Indonesia, there are still many who use the Marketplace Reason for choosing Freshsales Because the features are complete and in accordance with our needs. And the price is friendly for our business Review Source SF Sam F. Executive Airlines/Aviation Used the software for: 1-2 years ### "A good solid CRM product and service" August 21, 2023 5.0 A good product with good service back up Pros We use the WhatsApp. marketing on a weekly basis Cons WHatsApp journey gliches, although this may be a fault with Meta Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing Freshsales We liked the sales approach from Freshsales Review Source KA Karol A. Junior Sales Support Specialist Consumer Goods Used the software for: 1-2 years ### "Mixed feelings" August 8, 2023 2.0 I am actually struggling with use of the system, it lacks basic customization features such as fields for activities. Pros I like the fact, that if offers you some basic features of customization Cons I hate that when you have custom sales activity you can only have one field set for all of these. Also the scope of access is not so much customizable, of course it offers some basic things but nothing more that that. Also come on, why can't I report those custom sales activities? Review Source VR Verified Reviewer Outreach Manager Education Management Used the software for: 2+ years ### "Freshsales for better Sales" December 7, 2022 5.0 It has been a good CRM for improving sales Pros Email Tracking, Lead Management, Sales sequences Cons A bit higher on the commercial side than the others. Review Source PR Pauline R. SDR Computer & Network Security Used the software for: 6-12 months ### "Freshsales Review" January 29, 2024 3.0 Pros It is a great first CRM when you are a small company just starting your business and growing your database. I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management is great and quite intuitive. Would definitely recommend for a small budget and small startup. Cons Some of the features were very tricky, the layout is not very intuitive and it is quite hard to see all your information. Once again, if you try to scale or actually do forecast/sales pipeline review, I'm not sure it is the best tool Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source SG Sonya G. Accountant Consumer Services Used the software for: 2+ years ### "Best Sales CRM " August 28, 2023 5.0 It is helping our business grow and the cost is inexpensive. Pros The integration was quick and painless. The lead generation and omni channel support is outstanding Cons We would like to see integrations with AI tools such as ChatGPT Review Source Similar Products Featured