# Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Freshsales the right CRM solution for you? Explore 622 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (622) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Freshsales Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Intuitive and accessible platform 93% positive reviews out of 113 Most reviewers find ease of use enables quick adoption, simple navigation, and efficient CRM management. Frequent technical disruptions 73% negative reviews out of 41 Most reviewers report bugs and issues regularly disrupt workflow, causing frustration and requiring ongoing troubleshooting. Deborah S Marketing Director, 2 - 10 employees. "It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake." Comprehensive email engagement insights 91% positive reviews out of 34 Most reviewers describe email tracking as valuable for monitoring opens, clicks, and timely client follow-ups. Challenging account and billing processes 69% negative reviews out of 32 Some reviewers find account management difficult, citing billing disputes, refund problems, and complex login procedures. Efficient email campaign management 91% positive reviews out of 33 Most reviewers appreciate email campaigns for streamlined bulk messaging, automation, and actionable performance metrics. Bo K Customer Service Ambassador, 10,001+ employees. "Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line." ## Showing most helpful reviews Showing 1-25 of 622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yogesh M. IT Manager Research Used the software for: 6-12 months ### "Best Features of Freshsales CRM" October 10, 2022 5.0 Global Compliance requirement as such that of GDPR & Other relevant regulation with regards to DATA Management & security. Pros Phone system & O365 Email Integration & reporting features. Cons Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices. Linking of Deals with Emails Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales Out of box setup, unlimited tech chat/email support, phone system & email click setup. Review Source ET Ellie T. Learn Support Coordinator E-Learning Used the software for: 2+ years ### "Freshsales Review" June 17, 2024 4.0 The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. Pros Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. Cons I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. Switched from [Nimble](https://www.capterra.com/p/123032/Nimble/) Not the options for automation and fields that Freshsales had - this was needed to keep in line with the business growth. Review Source TS Tori S. Commercial Projects Specialist Machinery Used the software for: 2+ years ### "Freshsales. Fresh start." August 14, 2023 3.0 This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. Pros Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive! Cons As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. Review Source SI Syed I. IT Business Partner Logistics and Supply Chain Used the software for: 2+ years ### "Freshsales" March 30, 2024 5.0 overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. Pros very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. Cons reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Freshsales pricing and ease of use, plus FD was in use in othe BUs as group Review Source VR Verified Reviewer Marketing Manager Facilities Services Used the software for: 2+ years ### "Good sales and marketing CRM" July 21, 2022 4.0 It's fine overall but earlier support was good and now it's difficult to get a hold of rep. Pros It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website. Cons The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Freshsales It's cheap compared to salesforce and has more or less same functionality. Review Source Jose J G. CTO Market Research Used the software for: 1-2 years ### "Great CRM Platform for Startups and Growing Businesses" November 12, 2022 5.0 Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline. Pros When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform. Cons The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix24 interface was overwhelming for our team. Review Source Rachel M. System Engineer Information Technology and Services Used the software for: 1-2 years ### "The CRM Freshsales is useful and adaptable" July 10, 2023 4.0 Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep tabs on your emails and see when you were last in touch. When dealing with thousands of leads, this is a great way to keep everything straight and organized. Pros I like how simple it is to narrow down potential customers. I appreciate the convenience of being able to draft contracts for clients and have them sign them electronically. Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic. Cons The strict structure of Freshsales sometimes gets on my nerves. It's both helpful and confusing that there are so many filters to choose from. It can be a lot to take in at once. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipeline management is simplified, as is the user experience, and Office 365 integration is a breeze. marketing emails that are safe, spam-free, and GDPR compliant. Review Source VR Verified Reviewer Managing Director Mining & Metals Used the software for: Less than 6 months ### "A comprehensive and very effective Marketing tool - not more" May 30, 2021 3.0 We have used it to conduct marketing campaigns and measure customer responses and interactions. It has proven to be a very effective online marketing tool with automations. At the same time, it is not for sales-intensive approaches and complex business models that do not have linear processes. Pros 1\. Marketing automation helped a lot when executing a campaign with multiple scenarios and steps. Excellent capability. 2. The Landing page capability is very good, allowing you to integrate interaction data directly without going for website add-ons or plugins. It has good quality templates as well Cons 1\. The sales management process is weak and does not offer you the capability to distinguish potential customers/leads that can be revisited. It is more focused on qualified cases/deals that can be won in a series of steps. 2. The email interaction (at least with Gmail) does not work. Most of the relevant emails appeared late in the CRM. You have to refresh every x mins manually to get the latest emails, which does not help. You end up going with the Gmail front-end in order to avoid missing incoming messages. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales It looked fairly comprehensive (and it was in the Online marketing functionality). Review Source James N. Director Market Research Used the software for: Less than 6 months ### "Could be so much better, sadly a waste of time" September 16, 2019 3.0 Frustrating and disappointing. It has potential, but there is a lost leader there somewhere.. Pros Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful. (read our cons however) Cons Customer service and account support are terrible- email and ticket support queries never get resolved. Horribly time consuming, contacted by 4-5 different representatives, each one not familiar with the problem. We tried their trial twice as we thought giving it a second chance might have a different outcome. Wrong. The integration with Freshcaller didn't work and they couldnt fix it. Frustrating experience. We decided to go back to the simplest CRM's possible with the best customer service for half this price. Reason for choosing Freshsales We didnt choose Freshsales in the end, but the reason for considering it was the phone integration and the tight gmail integration. Sadly the phone element fails. Switched from [Copper](https://www.capterra.com/p/141642/Copper/) Copper is overpriced for what it gives you. It has priced itself out of the SME business world. To integrate a phone like skype costs even more. Review Source Andrei P. Data Scientist Education Management Used the software for: Less than 6 months ### "Best CRM tool for newcomers." July 21, 2022 4.0 Freshsales is the best CRM software for beginners, it has not so many features but it helps when figuring out what CRM software is. The intuitive aspect of the software helps a lot. Pros Freshsales is very intuitive and easy to learn. Cons It may lack some advanced features for more experienced users. Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I was curious for a more intuitive CRM software. Review Source GG Gregor G. Marketing Manager Machinery Used the software for: 2+ years ### "Freshsales suite fulfills our needs" October 11, 2022 5.0 Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow. Pros This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS... Cons I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions. Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales We were using Freshsales for 2 years now. We searched for alternatives, but we saw that Freshsales serves all our needs. Review Source AB Adam B. Business Development Manager Computer Hardware Used the software for: 2+ years ### "Missing things rivals do well" October 10, 2022 3.0 Not great. Customer service is excellent, though! Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales. Pros What it has is pretty easy to use, and finally with the addition of timeline view, getting different views is good. Creating reports is not easy, although very powerful. Cons Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having intelligent algorithms that are deal-specific. Also, no search function on email page immediately makes have email sync pointless for me. Sync is slow. I can add a deal, or a contact, but often won't appear in searches for a long time, so I can't start linking emails or creating new deals. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) In theory to fuse together our technical department with sales, as they already used FreshDesk. However, this hasn't actually happened. Review Source RW Ruzan W. It Accounting Used the software for: 6-12 months ### "A Game-Changer for Sales Teams" October 1, 2024 4.0 Pros Freshsales offers several features that stand out positively: 1. \*\*User-Friendly Interface\*\*: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. \*\*Lead Management\*\*: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process. Cons Affordable Pricing\*\*: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses. Review Source AM Alfiya M. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Professional experience on working with freshsales" August 7, 2024 4.0 I worked with builder.ai where in a lot of customers used to come in for applications which can be customised. Tracking such leads was done through freshsales. We were able to successfully get a lot of leads using this tool Pros Since the company I was working with was very much into building customer relationships, this product proved beneficial. Tracking customer records is the best part about it Cons After sales, customer support is not very extensive. Hence maintenance of long term relationships may hamper Review Source KA Karan A. Owner Hospitality Used the software for: Less than 6 months ### "Freshsales Feedback" September 29, 2022 4.0 I have had a very positive experience. I have been very happy with the kind of support i get and the product at play. Pros 1\. The ease of use. 2. The support team is fantastic and its the one of the best support experiences i have. In line with Apple. Cons 1\. Lack of customization for my industry. 2. Week is Sat-Sun instead of Mon-Sun. 3. The dashboard should be live and needs rework 4. Ability to link bots to activities and being able churn contacts based on certain responses. 5. Support is not 24x7 Review Source DC Dominic C. Insurance Agent Insurance Used the software for: 6-12 months ### "It's a great CRM!" January 24, 2019 5.0 All-in-All it's a great software to use. I conclude with the fact that freshsales is ever changing and in my 6 months of usage I have seen anticipated improvements appear right before my eyes. It's perfect for users who are looking for a cost effective and flexible solution to customer relations. The kinks in its usage can be ironed out through support and further improvement of the software itself. It's a great CRM! Pros The BEST part about Freshale's is the endless capability for customizations and integrations. This allows users to create systems of follow up with multiple points of contact to the client. The new future to manage duplicates was a great addition. I also love the capability to attach documents to client files, really comes in handy. Cons The system is relatively easy to understand however when it comes to usage I find it's very clunky. I can see how the open set up and free customization may overwhelm even experienced users. I would even say that, the coders and web designers at freshsales had more of an influence on this product then the relation management professionals. It sort of like a "Droid" cell phone. The technology in the phone is superior and far more advanced, yet users are not acclimated to the application of it. I would like to make two suggestions to address such. First, I'd like to point out that even though I'm bring this up in the 'con' section, I have NEVER had a problem with Freshsales support team. When in reference to the wieldiness of the software I think that Freshsales could benefit from a hand on approach and a thorough process in training the users. You see if the users understood Freshsales as much as you folks do I'm certain the above 'con' would be null. Second, in relation to the same 'con' described above I believe this can be solved more directly. What I mean by that is creating an internal prioritization based on recent actions, recent stage changes, number of exchanges, lengths of conversation and what ever variables you guys think that can measure and use as info to prioritize leads. Then possibly a dashboard view, displaying these prioritized leads as well as up coming tasks and appointments, metrics on call volume and possible targets or goals. Review Source MA Manuel A. Sales Manager Publishing Used the software for: 2+ years ### "Best Freshsales review by top user" May 25, 2021 4.0 It is my first CRM which i helped integrating and bringing forward and there hasn´t been any day in the time I have used it that I thought I neede another one. Pros Freshsales is always aiming for the best user experience. The support is very fast and eager to understand and solve problems. Cons What makes it good is the main fault for me as well: The software changes so much that a lot of times wrong translations come with it as well as not every single update only contains senseful stuff. Review Source Lars R. Head of Operations Telecommunications Used the software for: 2+ years ### "Great basic CRM but needs to evolve " September 28, 2022 3.0 Good basic tool to quickly get started but recently not many new features and lacks some Enterprise features Pros Ease of use, quick implementation. Cloud based and good mobile device support Cons Does not integrate well with other Software. Impossible to get out the data in a good and automated way into corporate reporting (e. g. Qlik Sense) Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: Less than 6 months ### "Buggy and full of errors" December 5, 2022 1.0 I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another hopefully better system. Pros The software is in the cloud can use it from anywhere Cons The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. Every day I discover new errors - limitations and bugs in the system. I will not renew my subscription. The worst part for me is the fact that I have been unable to export my contacts from the system - which limits me to go to another system that works more reliable. I am also not impressed that my credit card details are stored by the system. This is actually open to fraud and hacking - so if their buggy system gets hacked then my credit card details are open to the hackers. NOT VERY NICE Reason for choosing Freshsales I was stupid that is it. Switched from [Act!](https://www.capterra.com/p/175860/Act/) They were too expensive to renew Review Source VR Verified Reviewer CEO Wholesale Used the software for: 6-12 months ### "Meyann Fresh sales review " March 4, 2024 4.0 My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process Pros Pricing, it's affordable and convient for buyers Cons My least like about Fresh sales is the part of trying hard to convince the buyer to put their money in, I believe the value of the product should be able to be convincing that it will solve the needs of the buyer Review Source WB Wolfgang B. Print & Digital Media Generalist Marketing and Advertising Used the software for: Less than 6 months ### "Freshsales allows for a quick start" October 5, 2018 5.0 To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job. Pros There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's. Cons There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also. Review Source VR Verified Reviewer Client Lead Marketing and Advertising Used the software for: 2+ years ### "A new innovative tool for your CRM needs " April 5, 2024 4.0 Pros 1\. Customized design for clients 2. Great interface 3. Excellent dashboard 4. Helpful product team Cons 1\. A bit expensive 2. Not mobile friendly Review Source Sri Lakshmi Swetha V. Customer Advisor Information Technology and Services Used the software for: 2+ years ### "Freshsales for Sales " September 27, 2022 4.0 Pros Easy scheduling of sales sequences and automation, mail tracking - clicks and opens, getting insights from the campaigns. Cons Few things here and there in the UI are not so good. It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change. Review Source Bo K. Customer Service Ambassador Banking Used the software for: 1-2 years ### "Easy Automation" November 24, 2023 5.0 Created marketing campaigns to predict sales, created scenarios to see the different results, created templates from scratch with the team to see what else we can do for more. Pros The design and the usage of salesforce automation feature makes Freshsales the best as it has the simplest but most effective features that enables you to create, customize, modify, and monitor sales activities. Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line. Integration with other products on another hand is also very usable as we used it with other software which worked fine. Cons The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much faster. Review Source VR Verified Reviewer Inside sales executive Computer Software Used the software for: 1-2 years ### "Freshsales - CRM" May 29, 2022 5.0 I use freshsales email marketing, account management and lead management purposes Pros Good UI design and user friendly platform i used freshsales for bulk email campaign and sales pipeline management Cons It a user friendly platform easy to understand about the tool if you are a fresher ...no issues Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.