# Page 10 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Freshsales ## Showing most helpful reviews Showing 226-250 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RK Ranjith K. Marketing Marketing and Advertising Used the software for: 6-12 months ### "Does the Job - Economical compared to others in the market" May 26, 2022 4.0 It is a good CRM for small organizations. It did the job but with a lot of limitations Pros Good all round CRM for small organizations loaded with lot of good features. Cons Reporting has limitations and the interface is not fluid compared to others in the market. Customer support is a challenge across Freshworks. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales We took a trial and found it decent enough Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Looking for marketing integration Review Source Brian M. Director of Operations and Client Support Business Supplies and Equipment Used the software for: Less than 6 months ### "Great product with a top notch support team" December 3, 2018 5.0 Freshsales has helped our sales team become more organised and communicating better with the boarding and support teams. Pros We were looking primarily for a software to help us with helpdesk, but because of the seamless integrations with other softwares and products, decided to change our CRM as well. Freshsales has all the common sense features and customizations out of box and is very simple to use. Cons I'd rather have more open integrations with other VOIP products. The call integration is geared toward their own product Freshcaller and getting things to work with other VOIP products has proved to be somewhat of a challenge. Review Source Arturo R. Account Manager - SEM/SEO Practice Lead Marketing and Advertising Used the software for: 6-12 months ### "Gives you what you need for proper CRM and Lead Scoring" February 5, 2019 5.0 So far it has been positive, I like the pipeline feature, and its interactions between a contact, a company, and the associated deals. The price is not too high either. So it's a good product, especially for its price. Pros \- Intuitive and simple user interface, - Flexible: you can modify and create fields your company might find important. Cons Freshsales allows and asks you to enter the client's website URl to grab information from the website, but it fails to grab social media profiles and address, which I consider to be important to draw a portrait of the organization for account managers. The good thing is that it's very easy to add them yourself. Review Source RG Rupansh G. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Full of Bugs" December 19, 2020 1.0 Horrible support. Their product specialists are fresh graduates who are clueless about the product. They don’t understand the features or the functionality in substantial depth to help with all the bugs within their software. The whole team takes a month to recognize the shortcoming and never gets back with a fix. Its hopeless. Also you will get support from their technical lead until you buy the product. Then they ll vanish. Pros UI UX is good. All features on paper atleast. Cons Bugs in very basic functionalities of a sales crm. Very poor support. Makes no sense to buy in front of legacy sales crm softwares. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Freshsales I took freshworks because it had better ui/ux with all same features on paper. Review Source Fortune N. Head of Marketing Information Technology and Services Used the software for: 1-2 years ### "FreshSales Review and Feesback" July 14, 2023 3.0 It’s been fairly great so far Pros Easy navigation, user interface and experience Cons Customer support isn’t fast as they should with resolution Review Source VR Verified Reviewer Account Manager Information Technology and Services Used the software for: Less than 6 months ### "Product Functionality" December 3, 2018 5.0 Being on time with updates, sometimes reminders on meetings that reflect in the email makes work easier as checking in the diary can be time consuming and sometimes we write on the wrong pages or forgetting on the actual day it may have been hence constant perusal of pages. Pros The software is user friendly, it makes it easier to check for updates. Unlike writting on a piece of paper, work is manageable and reminders pops as a way to minimise forgetting or going back to the diary. Cons The software feature lacks administration options where approvals and requests or call recording can be made. Approvals may lessen walking or moving to the other office Review Source AA Anish A. Executive Sales Information Technology and Services Used the software for: 1-2 years ### "A good tool to manage your leads" September 15, 2019 5.0 Pros The deal stages are really easy to track on the freshsales. and also easy email tracks and clicks tracks, call and email remainders, Notes of the account and the contact are the best. Also, automation of the email campaigns is really helpful Cons I have faced some issues while loading the email template in my initial days of usage of freshsales and also the formatting of the fonts. Would be really great if they add an option to delay the email once we click the send icon. Review Source VR Verified Reviewer Financial Coach Information Technology and Services Used the software for: Less than 6 months ### "It is something, but very difficult" July 25, 2019 4.0 Mediocre. A CRM in general is valuable, but FreshSales isn't intuitive. We've spent months trying to iron out just using it for a whole 5 employees and it's been very difficult Pros Tracking calls, emails, tickets in one spot is available Cons You would thinking it easily integrates with other FreshWorks software. It doesn't sync contact information with FreshCaller without WAY TOO MUCH extra work. I was assuming if I save a contact in FreshSales, it shows on FreshCaller - but it doesn't Reason for choosing Freshsales We wanted all in one and already had (and still love) FreshDesk. So we changed to FreshSales but the contract sync is lacking Review Source Susang R. Product Marketer Information Technology and Services Used the software for: 6-12 months ### "Full fledged sales and marketing automation software that I have used" July 7, 2022 5.0 If you need a good solution for your marketing teams to organize customer information better and achieve better efficiency, Freshsales is a great option Pros I like the way the Freshsales software interacts with me. It has a great UI and also it is very smooth to load contacts and send email campaigns with this Cons The product is a little bit costly when compared to similar players in the market Review Source CF Craig F. CEO Real Estate Used the software for: Less than 6 months ### "Horrible Customer Service " August 30, 2020 1.0 I would never use this company. Their goal is to sell you a product and then leave you to figure it out. They do not want to help you and they do not care if your questions or concerns get addressed. Pros Nothing. Their team treat you like a number. They do not care about the customer. Takes forever to get hold of someone. Cons Horrible at talking to people and trying to fix problems. Reason for choosing Freshsales Because of the lies Review Source CW Chris W. e-commerce manager Automotive Used the software for: 6-12 months ### "All in one CRM for small business like mine" October 4, 2018 5.0 When you get a lot of leads, bulk email and then you want to followup with those who replied, it's very easy with Fresh Sales. 1 click and I know who replied to my emails and I can followup with one 1 click . Everything is very well organized and I don't miss any important emals from my leads. The price point is also perfect for small companies, very affordable. I've tried Hubspot, Pipedrive and now I will stay with Freshsales as it really works and it's soo easy to work with. Pros The Freshsales has easy to navigate interface, I quickly learned how to use it, without reading any help articles. The email setup took 3 minutes and it works perfectly. I like the tracking feature, so I know if my lead opened my email or clicked the link to my offer. It easy to followup with prewritten template, bulk email is brilliant and saves a lot of time. Cons There is nothing which I don't like in this software, 100% honest. Review Source JV Jeson V. Virtual Assistant Food & Beverages Used the software for: 6-12 months ### "Freshsales is good" October 10, 2022 5.0 Pros The features available are all good. It is easy to use. Cons Other user should have the ability to make changes. Review Source Albert M. Country Manager Telecommunications Used the software for: 6-12 months ### "Using Freshsales" October 10, 2018 5.0 we have solved a very good sales forecast, now i am able to predict the future revenue Pros Very user friendly, cool, atractive, perfect to use from devices like mobiles phones. Cons it is a little bit slow, it takes few seconds to show the info Review Source VR Verified Reviewer VP of Operations & Marketing Marketing and Advertising Used the software for: Less than 6 months ### "FreshSales has potential" November 7, 2018 3.0 Pros FreshSales is priced very competitively and has an excellent feature set. The activity feed is amazing, never seen anything like it other than on expensive SalesForce add ons. They also do a great job of auto filling details like social networks based on lead/contact email. Cons My team has used a number of CRMs over the past 3 years and had high hopes for FreshSales but they have fallen short thus far. My main grip of the software is the speed...a simple search can take 5-10 seconds and we only have 1,200 records. There is potential here its not there yet. Review Source bA beth A. owner Hospitality Used the software for: Less than 6 months ### "In my search for a simple, easy to use CRM I tried their free version which was too complicated" June 29, 2018 3.0 I didn't receive any benefits from the software however someone who has more experience in CRM's or more time to dedicate themselves to learning may find the software useful. I would not recommend this for someone who needs something simple, fast and basic Pros Lots of features and several price options, including a free trail period. Different methods of tracking sales, managing pipelines and incorporating everything into one place. On "paper" this software looked like a dream. Cons Ultimately it was too complicated to use, even the basics, closing a task was complicated. I submitted a request for help and was told I had to sign up for something else so even that was complicated. I did have someone from their support contact me to schedule a call and it took a while and a few missed appointments before I was able to speak to someone. When I did eventually talk to someone from support it seemed as if they were trying to sell me more services instead of helping me with getting set up. Review Source VR Verified Reviewer Founder and CEO Events Services Used the software for: 6-12 months ### "Great CMS – Easy to use and feature rich" December 7, 2018 5.0 Pros Lots of features with a very nice interface. They're also always making improvements so it gets better every day. Cons You can export all your data – but wish there were more ways to download just pieces of it. Review Source Aman P. Product & Growth Internet Used the software for: 1-2 years ### "We onboarded our sales agents onto the platform in less than a week!" May 21, 2021 4.0 Pros Workflows and sales drips are just amazing! We automated not just our communications and reminders but also managed marketing qualification of leads without heavy reliance on engineering team. This was particularly useful for an early stage company like ours. Cons Customizing lead fields is available only in the highest plan. Also agent activity based advanced analytics is not too straightforward. Review Source VR Verified Reviewer Corporate Account Manager Telecommunications Used the software for: 6-12 months ### "Very easy to use" October 10, 2018 4.0 Pros I can add information about a client and my entire team can read it and find out whats happening with the account. Cons that multiple accounts can be created if the contact name isnt put in the same way Review Source AW Anthony W. Sales Director Financial Services Used the software for: I used a free trial ### "Why I like FreshSales" January 6, 2019 5.0 Beyond expectations! Pros With regard to the time it needs to learn how to use the software, Freshsales provides the best help guide I have seen so far. Whether it's video or text, the lessons are short, to the point and extremely easy to follow and implement. The ease of initial setup, intuitive navigation and page loading speed make this platform a delight to work with. At firts glance, Freshsales appears to be very basic and lacking the bells and whistles offered by other CRM providers. But on deeper investigation, I can see that Freshsales provides almost all the CRM functionality that I will ever need. And if I need more facilities, then I can use some of their other ancillary products that integrate very seamlessly with their base product. And last but not least this is then best value platform on the market. Cons So far I have found nothing that I would say is a major problem, or irritating in the way it performs. Review Source Emilie G. Co Founder Internet Used the software for: 6-12 months ### "Very easy and complete CRM" October 4, 2018 4.0 Pros Very easy, great customer support, work well, new functionallities all the time Cons Does not integrate invoices, interface with a lot of applications but in the English version (for accounting) Review Source VR Verified Reviewer Chief Operating Officer Retail Used the software for: Less than 6 months ### "Extreme ease of use and very responsive support" February 15, 2019 5.0 Good product and great service! Pros 1\. Great for lead, contact and deal management 2. Allows custom pipeline creation depending on your sales cycle 3. Allows workflow automation based on actions performed in CRM 4. Easy rule set up to manage automated communication with customers 5. Last but not lest, super supportive and prompt customer support team Cons 1\. Would love to see more native integrations with the likes of Shopify, Exotel etc 2. Any possibility of email automation based on website actions performed by a user would be a great feature Review Source Sarun V. CEO Computer Software Used the software for: 6-12 months ### "Fantastic software for small businesses" October 11, 2018 5.0 Pros Fresh sales CRM has all the features needed for a small business. It is very easy to use and very helpful in managing sales pipeline. Cons There is nothing to dislike about this software. Review Source AS Abhishek S. Vice President Marketing and Advertising Used the software for: 6-12 months ### "Fresh CRM from Freshworks" March 3, 2019 5.0 We've got a simple, easy to use sales CRM in Freshsales that 's a welcome relief after using a couple of others that complicate the entire process. Pros Love the fresh, simple to use UI that all people at our company love. It has made the CRM usage go up, and has enabled better pipeline management. The email sync is great and the newly launched de-duplication feature is a great add-on. Mailchimp integration helps us keep our marketing base updated with no effort. Cons No integration with Microsoft Office 365 beyond Outlook and Calendar. There is no way to sync data to Microsoft Teams, Planner, etc. Review Source Jake S. CEO Events Services Used the software for: Less than 6 months ### "Great a la cart solution!" April 18, 2020 5.0 Pros I really love that i can create email sequences for mass email marketing. They also offer a complete toolbox of features at an a la cart price so you can have as many or as few tools that you need. Cons The difference between a lead and contact in their platform was a little wonky, but we got used to it. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Freshsales Price and ease of use Review Source James C. CTO Information Technology and Services Used the software for: Less than 6 months ### "Fantastic software for every small business owner" December 3, 2018 5.0 I'm trained on a traditional sales pipeline management, and being able to customize the stages of the sales cycle and visualize the pipeline, in just minutes after initial setup, is fantastics. Pros Freshsales does an excellent job giving you a tool to manage your sales pipeline, and what makes it better is that it connects right in and seamlessly works with your help desk. It really treats me as one customer, not just a buyer of multiple products. That's cool. Cons I haven't found any negatives so far! It does everything we need it to do, and it does it well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.