# Page 11 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Freshsales ## Showing most helpful reviews Showing 251-275 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monique W. Sr. Account Manager Hospital & Health Care Used the software for: Less than 6 months ### "Greatest CRM in the industry" October 4, 2018 5.0 Haven't had any major challenges because if I need help I just call customer support who is MORE than helpful. Extremely accommodating and willing to make sure any challenges I have are resolved immediately. He is a true asset FreshSales Pros Extremely user friendly, I love that I can enter my clients social media profiles. That is an amazing feature to connect with my clients. Cons With regards to being able to add additional fields for healthcare industry. For example, Option is Healthcare. Can I narrow it down further to Hospital, surgical center, clinic, hospice. etc... Review Source VR Verified Reviewer Managing Director Human Resources Used the software for: Less than 6 months ### "Smart Sales CRM" December 3, 2018 5.0 Good contact management, Pipelines for differents ales activities which are customizable. Web and Chat to Lead function, The app works also very good and I like the numbers from other countries. Pros Pipelines for Sales, Chat integration, fresh design, perfect support, self customization, Phone numbers from other countries for your clients for an easy contact. Web to Lead form, Chat intergation works very good. Cons Ok to set up, but could be easier, sometimes the reakztion is a bit slow and I do not think it's my internet, because I do have an 500 mBit connection Review Source sS smit S. Owner Accounting Used the software for: 6-12 months ### "Best CRM software for startups and small business" November 11, 2018 4.0 Overall software is good for small businesses, as the software gets evolved over the time it would be much useful. Pros The software is light in size and easy to operate which makes sales more fresh and abundant its email feature is also unique compared to other CRMs. Direct call log feature is great, there are other tons of features available for free which makes it highly suitable for small and medium business. it is also easy to operate from mobile, so mobility adds the good feature to the software Cons As compared to other CRMs like ZOHO, Proper works this software lacks some important features. Fresh sales also require so manual data input for further data processing which makes the process little tedious. The software is to be designed more intelligently which gives the reports with complete detailed insights. Some of the features of the software are still under development phase, so not completely ready for usage. Review Source cC cary C. sales Used the software for: 6-12 months ### "Another software I like using is Freshsales" June 11, 2018 5.0 This software is perfect for you if you are in sales and need help to organize all your leads and keep them so they are easy to find or search through. Pros It has a free trial for you and up to like 6 or 7 people i believe so you can check it out and decide if it is for you or not. You can create all kinds of reports, tables or charts which to me are necessary . I been in sales forever and this is what I been using to keep all my tons of leads organized and easy to search through when i need to find specific ones. Also everything is stored in the cloud which gives you access no matter where you are at, which works out perfect if you have to work from home for a couple or few days you have access to all your leads still. Cons There is nothing really for me negative to say about this software I really like using it and would not have my leads as organized as they are now if I never started using this program to organize them. I think if the dashboard gave you percentages of how many leads have closed and pending leads still not closed or won and help you to keep track of your progress in sales that would be cool. Review Source Brianna K. Entrepreneur Marketing and Advertising Used the software for: Less than 6 months ### "Up and running in a few hours" October 19, 2018 5.0 For a small business that is rapidly growing, Freshsales helped us get out of email and post-it note hell. Instantly made our lives easier. Pros The user interface is well designed. Everything you need is where you'd think it is. Cons A minor quibble that could be user error but the clean divide between leads and contacts can cause some consternation. If you make a mistake converting a lead to a contact, there is no way to "downgrade" that contact back to a lead. And if there is a dupe lead/contact, you have to convert before you can merge. Review Source BB Bryan B. Business Counselor Management Consulting Used the software for: Less than 6 months ### "Great CRM" December 7, 2022 5.0 The training and onboarding were excellent. They always made time for the newbies in our group. Pros It is easy to add accounts and contacts manually or by uploading a CSV. Rich features and easy to navigate. Cons The sales process was hard because we started with an inside sales rep because we are a small group. We ended up with a corporate account manager at the close because of the size of our organization Alternatives considered [Streak](https://www.capterra.com/p/124465/Streak/) Reason for choosing Freshsales The price was equivalent for our small budget but they were the only one to work with us to get a PO and setup through our campus procurement. Review Source VR Verified Reviewer Sales Engineer Telecommunications Used the software for: 6-12 months ### "Fresh to the Nines" October 5, 2018 5.0 Pros I like that this software allows easy startup and use. It is feature rich and allows my org to be more efficient. Cons Haven't found anything yet that I don't like. Review Source VR Verified Reviewer Founder Financial Services Used the software for: 6-12 months ### "Freshsales - a bundle of bugs and features in beta testing" June 16, 2017 1.0 Pros \- cheap - but this does not help much as it does not work - if you use it in the free version for a small webshop without further integration maybe you can get happy with it Cons Feshsales is not for professional use, if you run a real company with sales and different persons involved in the sales process and you plan a CRM integration you better stay away from Freshsales. It full of (theoretical) features which do not work in reality and you have to spend a lot of time and money till you will discover that it is to buggy to work with it. - full of bugs and not working - team not willing (or able) to fix bugs - features cannot be used as they do not work - chaos in everything (integration lost, data changed, views look different, ...) Invest in another CRM tool if you are a professional, you will be regret if you use Freshsales. It is not worth to save the xxx bugs. Review Source VR Verified Reviewer Web Analyst Marketing and Advertising Used the software for: 6-12 months ### "Good Feature Set But Poor Implementation" February 28, 2018 2.0 Pros Integrated form analysis. You can create custom funnels. You can see the heatmaps for your experiment variations. It's cheaper than most alternatives. Cons Technically not very great. I've had problems every single time I created experiments (or even form analysis). So I've heard that "we analysed this and it seems it's an issue from our side" sentence more than once and unfortunately support was not very fast. You can use this if you are a small to medium size company and you have time to spare. Review Source Stephen M. Head of Growth Strategy Computer Software Used the software for: Less than 6 months ### "Alternative to SalesForce Enterprise" December 6, 2018 5.0 With SalesForce Enterprise, we felt the value to price ratio started to go south. Paying for a name brand is no longer valuable rather paying for a platform that works with 24x7 support at an affordable price point is what we needed and FreshSales delivered that to us. Though the experience, we decided to add FreshDesk and FreshChat an additional two modules. We are very happy with our decision and highly recommend FreshWorks to small and large enterprises. Pros Ease of use and the fact that it covers CRM, Email and Call features. Cons Since it's fairly new, they're still fulfilling desired feature sets. Review Source SB Stacy B. Directeur des ventes Information Technology and Services Used the software for: 2+ years ### "Freshsales" September 29, 2022 4.0 Pros Excellent logiciel pour les ventes et la gestion de client. Cons On ne peut pas être plusieurs sur le même deal. Review Source cL christy L. Kitchen cabinetry design and sales Building Materials Used the software for: 6-12 months ### "Very Helpful" December 14, 2018 5.0 All of our business problems are solved. We stay up to date and can follow up on our contacts on time. There is no excuse to forget about anyone no matter how busy we get with the appointment setter. We keep notes on each contact to help us stay personal. We can keep all there phone information and emails in one spot. It is easy to see our past conversations with Fresh Sales. Everything we need is right there! Pros We use this in our business and it has helped us keep our leads and sales on track. We have amazing customer service and FreshSales helps us do so. The notes, the deals, the appointments we can set, is all helpful tools to keep our business on track. I can't say enough good things about Freshsales! Thank you! Cons Haven't found anything yet. I have to write some words here to go to the next page. Review Source VR Verified Reviewer DevOps Internet Used the software for: Less than 6 months ### "Simple CRM for Lead Tracking" October 4, 2018 4.0 We're still just getting started with Freshsales, but overall it has been a positive experience. We have several team members that all use FreshDesk and FreshChat, so having FreshSales well-integrated with those is huge benefit. However, despite having a similar inbound/outbound email feature to FreshDesk, it lacks the ability to manage Spam email effectively. Also, there is no lead capture form available to our plan, which is disappointing. Pros Integration with FreshChat/FreshDesk. Simple Lead management. Cons No apparent way to manage spam email. No lead capture included with our plan. Review Source Christopher B. Account Executive Construction Used the software for: 6-12 months ### "The iOS of CRM's" October 15, 2018 5.0 Pros \- Intuitive UI - Top Notch Customer Service - Great mobile experience Cons I have no complaints at this point. best CRM I've used in years. Review Source VR Verified Reviewer Bid Manager Public Relations and Communications Used the software for: 1-2 years ### "A good alternative" November 26, 2018 4.0 Very good experience. Pros Freshsales offers in my opinion the best alternative to another CRM system. Cons On the free mode, the alert or notification function is disabled, were it is easy to miss an important notification within the system. Disabled also in the app, so you really don't know if you got a message or not from your contacts. Review Source hussein M. seals Food Production Used the software for: 1-2 years ### "It is very cool for small companies and micro-enterprises. It helps in predicting sales" January 14, 2023 5.0 Pros It is very special, easy to meditate, flexible, and there is a support and assistance platform Cons The support platform is not 24 hours a day. This should be taken care of Review Source VR Verified Reviewer Development - Sales Executive Health, Wellness and Fitness Used the software for: Less than 6 months ### " Great CRM !!" February 7, 2019 5.0 It does not allow to export information. Fresh Sales is easy to understand & hard to accomplish all the tasks. Pros Each & every information of the prospect gets tracked & can also access the organization with relevant links in social networks. Follow ups can easily be tracked. Notes or statuses after making a call to the client gives more specific information what to do next !! Cons Once the details of the prospect are updated, they are very difficult to edit & make it right. Font size are not suitable. Review Source BW Ben W. London Wine Rep Food & Beverages Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT HIDDEN\] is a Gem at freshsales" October 5, 2020 5.0 Pros As you would expect with a CRM software, their contact with the customer would be frequent, helpful, and sympathetic to the current situation (COVID19). FreshSales is the only place I have found this. We have tried many other CRMs and none have them have matched to the customer service we have received from \[SENSITIVE CONTENT HIDDEN\] at FreshSales. Cons Integration was easy and uncomplicated, however I'm looking forward to new feature to expand the softwares capabilities. Review Source Ankit K. Procurement Specialist Information Technology and Services Used the software for: 6-12 months ### "Freshsales Review" March 29, 2019 4.0 Pros This product is very user friendly. Respond well in low internet speed Cons Got slow when more data is added in the software, Review Source Billy S. Insurance Agent Insurance Used the software for: Less than 6 months ### "Great software with a learning curve" April 10, 2020 5.0 Pros Campaigns are great. The auto motion of things makes tasks really simple and it will make sure you don’t forget something just because it’s monotonous. Cons Features have to be programmed based on industry. Took me a few days to make it the way I want and to be a better CRM. Review Source VR Verified Reviewer Partner Financial Services Used the software for: 1-2 years ### "They fixed my cadence!!!!" March 26, 2019 5.0 Product is stellar! Customer service lines can be challenging to navigate Pros My favorite is developing, a filtered hit list and then clicking one button to enroll those ppl in the my sales campaigns and just follow the steps their, they take care of nurture for you Cons I’ve used Salesforce forever and it took a little learning to master it but not long or difficult to do Review Source SB Steve B. Managing Director Information Technology and Services Used the software for: 2+ years ### "SImple but effective" March 18, 2019 5.0 Very happy , does what we require for our fairly simplistic use case straight out the box Pros Integration with gmail and browser based phone client , also good API Cons Not always intuitive how to achieve things Review Source RD Renaud D. CEO Information Technology and Services Used the software for: 2+ years ### "Great CRM Overall - Amazing support" March 27, 2019 5.0 Great experience overall and great support. Pros Simplicity to install and configure Process automation Cons Limitation in the number of emails you can send per day Country field is not a drop down but free field ! Review Source VR Verified Reviewer Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Great tool" March 15, 2019 5.0 Pros Has functionality of some of the "bigger" players but at a more affordable price point. Cons The reporting functionality is just OK and clunky to use. Exporting data is not as easy as it could be. Review Source VR Verified Reviewer Planificador de producción Mechanical or Industrial Engineering Used the software for: I used a free trial ### "CRM muy potente y completo" February 3, 2023 4.0 Al principio puede ser abrumadora todas las opciones que permite, pero según lo vas usando cada vez le sacas mayor partido y vas descubriendo las enormes posibilidades que ofrece! Pros Aunque finalmente no fue la opción que escogimos, si fue uno de los candidatos finales. Tiene todo lo que le puedes pedir a un CRM y más! A destacar el equipo de soporte, siempre atento y dispuesto a resolver todas las dudas que te sirjan. Cons Realmente no es un problema como tal, pero es un CRM con muchísimas opciones y inicialmente es muchísimas información a asimilar para comenzar a usarlo, pero a su vez la documentación e instrucciones son muy completas, además del equipo de soporte son ágiles y resolutivos. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.