# Page 12 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Freshsales ## Showing most helpful reviews Showing 276-300 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use eR ethan R. sales Used the software for: 1-2 years ### "I love this software, I have been in sales 12 years" March 20, 2018 5.0 Pros It is a excellent CRM that can help you and your team keep track of contacts. It is easy to use the interface and a very reliable tool to help manage thousands of leads. You can sign up for the free trial up to 10 people per account to try this software so you will be hooked if you are in to sales and having organized leads. You can use an auto-dialer, route calls, use personalized welcoming messages, ID callers, Awesome sales software Cons I wish there was a dashboard that gives you an overview of sales and leads and you can only see leads when you log in. That is all the negatives I could think of it is really good at doing what it is supposed to do and does what it is meant to do. Review Source Philippe G. Founder & President Computer Software Used the software for: 6-12 months ### "Simple and powerful" December 26, 2018 5.0 Very good! Pros Simple to learn and to use every day. And very powerful. Cons Some parts are not translated in my language Review Source SR Steve R. President Telecommunications Used the software for: 2+ years ### "Fantastic CRM For Our Growing Company!" January 23, 2019 5.0 Pros FreshSales is easy to start with, and even easier to grow with. The available features and functionality make this a top tier CRM for our company. Everything is easily explained, with use cases, using documents, videos, and live support. Cons We really haven't noticed any negatives using FreshSales. Great tools for automated responses, creating SLA's, marketing campaigns, etc. Review Source JH Jurgen H. Chairman Management Consulting Used the software for: Less than 6 months ### "FreshWorks and the Complete Suite is a PHENOMENAL Alternative for SalesForce" January 4, 2021 5.0 So far, it's been all good! Pros \- Simple to set up - Intuitive to use - Easily Scalable - VERY Competitive - PHENOMENAL Support - Modular - Add any additional software offered by FreshWorks for a COMPLETE TURNKEY Solution Cons Nothing I like least so far! The team and software is great! Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Comidor](https://www.capterra.com/p/133782/Comidor/) Reason for choosing Freshsales \- VERY competitive, modular and scalable - All systems work seamlessly together Switched from [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) \- VERY competitive, modular and scalable - All systems work seamlessly together Review Source Bryant J. Owner Marketing and Advertising Used the software for: 6-12 months ### "No Refunds, ever." January 7, 2020 3.0 Pros It was ok, however it didn't work for what I needed. Cons After trying this software and buying a 6-month subscription I realized it didn't work for our company. I stopped using it and thought I had requested a cancellation. When I saw it billed me 6 months again I immediately the same day contacted customer service and let them know I had not been using the software and the account should have been canceled and requested a refund. THEY REFUSED! Review Source Martin K. Sales Manager Internet Used the software for: Less than 6 months ### "Great experience" October 15, 2018 5.0 Im wery happy to use this software in our company. We are in "beta" phase now, trying to use it as much as possible and in future we will buy more accounts for new colleagues. Pros \- I can see if my emails are opened or even clicked (I like to track them) - cooperation on business Accounts with our sales / marketing / account departments - easy to use - API to connect with out company g-suite accounts Cons \- I was bit confused of all features around and took me lot of time to configure it Review Source Adithya U. Senior Software Engineer Computer Software Used the software for: 6-12 months ### "Freshsales : Easy to setup CRM for sales force" July 31, 2019 4.0 Pros \* Supports 360 degree customer view with lead scoring for quick glance about any important lead. \* Easy to use feature to segment the customers for targeted campaign/mailers. \* Powerful reporting feature to analyze the sales force performance. \* Has a dedicated native app to manage sales force on go. \* Supports workflow for follow up actions, invoice etc,. Cons \* Bit pricey for large teams. \* Not many extensions are available in marketplace. Review Source JP Joseph P. Operations Manager Internet Used the software for: 6-12 months ### "FreshSales is the Best If You Know What You're Doing" April 4, 2018 5.0 Pros FreshSales is a great system that can do a lot of actions and automation. It was very easy to set-up, but I am tech-savvy enough and had a visual of how I wanted it set-up. Once set-up, it makes everything so much easier. Also, there customer service is absolutely amazing! Cons \- You need to know how you want it built as a processor system. - It's a customizable system so it would be nice to have some tech knowledge in order to build it - It takes time for it to become great! Review Source sathish K. Executive Information Technology and Services Used the software for: Less than 6 months ### "Freshsales is Awesome CRM" June 6, 2019 5.0 This tool streamline our email outreach compaigns Pros We are using freshsales CRM to send emails to clients and making connection with influencers. The best thing about this tool is its so easy to start using this. I like their notification feature that give me heads up whenever someone opens the email. Also we can build funnels in this tool which is a great thing Cons Sometimes when we open this tool on my android device it takes a lot of time to open Review Source Kim S. E-commerce Manager Information Technology and Services Used the software for: Less than 6 months ### "Very nice " December 19, 2018 5.0 Pros All the features like all email communication in one place, easy of use and the UI. I get a good user experience, since things just makes sense. When you dive into it, it can do even more than it looks like. So everytime i thought i could not do a specific thing, i talked to Support, and they showed me the solution :) Cons Maybe sometimes support takes a bit too long to answer, like a few hours, but i guess this still not a long time. Review Source rohit S. Marketing Lead Information Services Used the software for: Less than 6 months ### "Freshsales is great CRM to build relationship with Customers and generate leads" December 28, 2018 5.0 This tool is great to build relations with customers and reasonably priced. Pros This tool is great CRM with easy user interface that allows to connect with customers and generate leads. The best thing about this tool is that I can easily create leads on this tool and create sales funnel. This tool allows us to generate leads and build relationship with customers Cons This tool is fulfilling all my requirements and I have nothing to say against this tool Review Source VL Vishal L. Head Of Sales Hospital & Health Care Used the software for: 1-2 years ### "FreshSales- The user friendly CRM" July 28, 2020 5.0 Ideal CRM for SME’s . Reasonably priced and again very easy to use and implement Pros The ease of use and the UI .simple and easy to use Cons Basic features comes up in higher plans need to be more small business friendly Reason for choosing Freshsales The attractive UI and the right pricing for growing SME with all the basic features. Review Source VR Vincent R. Marketing manager Insurance Used the software for: 6-12 months ### "Great for everyday tracking" April 25, 2023 4.0 Pros Overall functionalities that allows you to do a lot of sales and marketing actions Cons Finding and exporting data could be hard. Especially when you don’t the process. Marketing automation quite hatd Review Source AD Adrian D. Sales Manager UK Information Technology and Services Used the software for: 1-2 years ### "Decent value for money" October 10, 2022 3.0 Its okay but gets frustrating from time to time, as its not smooth or user-friendly or easy to find things such as Hubspot CRM Pros Has most of the features i need in a crm at a fair price Cons Lacks fluidity, not as great intuitively and misses some features from top crms Review Source Aditya S. Pre - Sales / Product Consultant - Strategic Accounts Computer Software Used the software for: Less than 6 months ### "Freshsales - One of the best CRM products in the market" October 26, 2018 5.0 Overall experience was phenomenal. It captures the entire sales flow from capturing leads to nurturing them and closing deals with a seamless easy to understand interface. Keeps various sections of the sales organization in the same page and informed during the entire flow Pros I have worked with Salesforce, SugarCRM, Pega etc. I found freshsales UI and flow the most seamless and intuitive Cons Nil. Nothing as of now. Hope to see more 3rd party integrations and customizations in the future Review Source VR Verified Reviewer Assistant Manager Writing and Editing Used the software for: Less than 6 months ### "Customer Feedback" November 28, 2018 5.0 Overall, Freshsales has been precise, crisp and caters exactly to my needs to the point. Pros Fresh Sales has become fundamental and integral for my work system every single day since I am a sales guy through and through and creating, tracking and conversion of a lead all incorporated into a single CRM never got any simpler. Cons The calling options leave a little to be desired since I was sincerely hoping for a "HOLD" option on a live call. Review Source JG Joel G. Sales Professional Wholesale Used the software for: Less than 6 months ### "All in one solution" April 2, 2019 5.0 Overall, FreshSales offers a great solution for a small to medium business who is looking to centralize their information portal and capabilities to process leads and follow up. FreshWorks continues to push updates and reply to service request quickly and implement changes quickly. Pros Currently, we use FreshDesk for client support & in my position, we use FreshSales! Both integrate into each other seamlessly and allow each department to be able to communicate with each other on connected clients without having to go into a 3rd piece of software - email, IM or even picking up the phone. Cons In order to be able to connect each service, you need to enable the API and connect via that method. There is a limited amount of API calls which this counts towards your total monthly allowance. While we aren't coming close, a larger company could run into that problem. Review Source CG Chris G. CEO Retail Used the software for: 6-12 months ### "CRM" March 20, 2019 5.0 The overall Freshworks solution has massive potential. A really exciting space to watch I hope. Pros I have used CRM's for almost 15 years, Salesforce, Netsuite etc. Freshsales deliver a awesome product with very few weak areas. The overal value of the product is exceptional and the sales pipline with task and call management is exceptionally simple and yet increases conversion rates with this simplicity. Cons Everything could always be cheaper, but in reality it is a fair price. Review Source Brendan M. Managing Director Hospital & Health Care Used the software for: Less than 6 months ### "Great technical support, and the product continues to improve" October 5, 2018 5.0 If you need any help, their tech support is very patient and knowledgeable. And there seem to be ongoing enhancements to the product, so the functionality gets better and more robust. Pros It's very easy to get started emailing and setting up campaigns. The email editor is very intuitive, which makes clean text-based email messages easy to create. Cons Some of the navigation between contacts and tasks seem unnecessary, so you're doing more clicking than ideal. Review Source VR Verified Reviewer Founder & CEO Consumer Services Used the software for: Less than 6 months ### "Freshsales CRM Review" December 13, 2018 5.0 Freshsales keeps our startup organized and productive. We set tasks in Freshsales to remind our team members of important objectives. Freshsales is a great hub for our sales team to build our database of leads and customers. Being able to oversee communication between our team members and prospects makes it easy to track relationships. Pros The interface is very well organized, easy to navigate and use. Cons I wish Freshsales had a gmail plugin to offer email tracking outside of the platform. Review Source Jeri L. Director of Funding and New Business Development Medical Devices Used the software for: I used a free trial ### "Freshsales review " December 13, 2018 5.0 I work for a startup medical imaging company and we are in the verge of distribution and sales of our second device. With the overwhelming number of 12,000 global distributors we needed a CRM to streamline our efficiency of data and keeping everything organized. Pros Ease of navigation and metrics are awesome! Setting up campaigns and emails templates are a breeze. One of the best CRM's to use for small companies. Cons Nothing, all is good. Love the software Review Source AC Annie C. Sales Manager Computer Software Used the software for: 6-12 months ### "Great CRM!" May 20, 2021 4.0 Pros Freshworks is an easy to use CRM and a user-friendly platform! Cons Each time I log a call I have to write the date/time manually. I have also experienced some problems with the mass e-mailing functionality. Review Source Karen G. M. Sales Consultant Computer Software Used the software for: Less than 6 months ### "Good product, great one on one support " December 10, 2018 4.0 Pros I really appreciate that the support is frequently "in the room" as I'm working, offering tips and guidance on how to best use the software. Cons I would love it if the awesome training staff would make some video tutorials that users could watch to help learn about all the cool tools available in FreshSales. That way, more people could know all the cool things you can do with it! Review Source VR Verified Reviewer Marketing Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use, great info!" October 22, 2018 5.0 So far it has been great. We started with a trial but love it so much we'll be staying :) Pros I absolutely love that it rates prospects and leads with a score generated by their frequent communication, pulls in their LinkedIn profile information, and the ease of the pipeline. Cons Very minor, but when adding a new deal, it would be great to have the ability to add both the contact and company info. Review Source ML Manuel L. Realtor Real Estate Used the software for: 6-12 months ### "Freshworks CRM is ok, not great!" May 12, 2021 3.0 The one thing I didn't like about Freshworks CRM was that compared to other CRM companies is that you get more with other companies for the same price. Pros How easy it was to use Freshworks CRM is the main reason I used them in the past. Very easy to write emails and sending them out. Cons The one thing I do not like about Freshworks CRM is that for the $29 plan you only get 1000 contacts, other CRM providers offer more contacts for the same price. Review Source Similar Products Featured