# Page 13 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Freshsales ## Showing most helpful reviews Showing 301-325 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Service Excellence Mngr. E-Learning Used the software for: Less than 6 months ### "Freshsales Review" April 14, 2019 4.0 With so many options available, it's easier to target specific groups of customers. A time saver! Pros This software can identify if an account or lead has duplicates so it's easier to manage hundreds of customers. Cons When I tried to specify my own "reply-to" address, I had to contact technical support in order to get it working properly. It's a good thing tech support was quick to respond. Review Source Roberto Z. Sales Engineer Information Technology and Services Used the software for: Less than 6 months ### "Very very useful" November 5, 2018 5.0 Pros You can integrate all kind of information, email, address, phone number of your current/prospects customers. Foolowing up opportunities is really easy and making calls from the web dialer to the whole world is just amazing. Cons Although it's very easy to make phone calls from the web platform, there are some conection problems with one or two countries Review Source GK Graham K. Enterprise Account Manager Internet Used the software for: 6-12 months ### "Great, straightforward CRM" March 15, 2019 4.0 Pros It's a simple, easy-to-use application that features most of the common features of Salesforce, but without the over burdensome integrations to get it to work. Mass emails are easy to setup and don't come from a ".freshsales" email, so the deliverability is higher. You can call directly from the CRM without any plug-ins, etc. Cons Can't merge Leads and Contacts, but otherwise good. Review Source SM Sahil M. Vice President Automotive Used the software for: 6-12 months ### "FreshSales User Opinion" October 3, 2022 4.0 It is value for Money Pros Fast Working & review options available at the time of creating a campaign. Cons Undefined/not clear info regarding the difference in Email & Marketing campaign Reason for choosing Freshsales Viable Review Source Jonathan W. Used the software for: Less than 6 months ### "Great for small businesses with customization" June 8, 2017 4.0 Pros I like that I am able to practically import all of my graphics an text into the software, it is completely customizable which provides the best customer experience. Cons My only complaint is that this software does not have the capability of cross analytics and profiling which can be a bit of an issue as tracking is incredibly important. Review Source WH Wayne H. MD Legal Services Used the software for: 6-12 months ### "Knocks salesforce off it's pedistal" October 5, 2018 5.0 Pros As a brand new very small business I really wanted a sales crm that would work for me now and also as I grow and so far its great. I was used to Salesforce enterprise functionality but the costs of SF were ridiculous and then I stumbled on Freshsales and even its free version has great functionality. Outlook sync works easily, pipeline is great. My top opportunities are very visible and alerts for call back on my phone and laptop have already won me deals . So all in all, great job Freshsales Cons Im business to consumer , so I would like to see a b2c version . Review Source VR Verified Reviewer Chief Customer Officer Information Technology and Services Used the software for: 6-12 months ### "Clean, Easy to use platform" March 18, 2019 4.0 Overall if the cons are fixed, its one of the best platform which requires almost no implementation from a technical person. A Non Tech person can setup the entire CRM for all the functions in the sales team. Pros Simple Interface Detailed Help text and videos In-portal live Chat Support Unambiguous pricing Integration with Freshdesk Cons Integrations Reports User Access Roles - Few are confusing e.g. Managerial roles Review Source EF Edward F. Notary Public Real Estate Used the software for: 6-12 months ### "Freshsales Review" August 21, 2023 5.0 Pros The software is user friendly. The how to videos are great references. Cons Have not explored everything yet to determine this. Review Source AS Alfredo S. CEO Marketing and Advertising Used the software for: 1-2 years ### "Freshsales" August 10, 2023 5.0 Pros The most impactful features of Freshsales are Lead Scoring, Email Tracking, and Visual Sales Pipeline. Its customer support team is superb Cons The login experience sometimes is tricky. Review Source James Y. CEO Human Resources Used the software for: Less than 6 months ### "FreshSales works exactly as we need it to" October 4, 2018 5.0 We needed a simple sales software to track all of our Business Developer Leads and this does the job perfect with Leads, Contacts, Deals and a Pipeline - exactly what we needed! Pros It provides everything we need at a fraction of the cost of other more well known software Cons The ability to create a backup flat file locally of all data to disaster recovery purposes Review Source Richard V. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Good lead, contact and deal management software" November 20, 2018 5.0 We can collect sources and financial data and be able to run ROI analisys of our marketing campaigns. Pros GDPR compliant, including EU datacenter and to the point DPA Feature rich API access Web integration Cons The API could be better documented and given more code samples Web integration libraries do not reflect the full power of API Review Source Rowan M. Founder Food & Beverages Used the software for: Less than 6 months ### "A well thought out system that has features others charge $$$ for." October 4, 2018 5.0 Pros Well thought out, with leads managed differently to pipeline deals. The mobile app is excellent. Workflows enable automation depending on how you work which has improved the quality of our data. Cons So far the data migration from Hubspot and Pipedrive hasn't been that smooth. It's taking double the time. Review Source André V. Gestor de Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hospital Angelina Caron" November 27, 2018 5.0 The experience is really good in begin the costumer support is very efficient, but after I paid the bill the costumer support not give the same support. But the software is very easy and organize the deals. My experience is 10 Pros The most of fresh sale is separate company, contact and deal. Cons If you close the deal, you can't comeback where you stoped before. Review Source Mike D. President Used the software for: Less than 6 months ### "Freshsales has been integrated into our daily operations" October 11, 2017 5.0 Team inbox has been the best benefit from implementing Freshsales. Pros Web based, integrated calling and ease of use. Integrated calling functionality. Sales pipeline management. Cons Nothing really comes to mind. The only drawback is that there is only a web based version. We are not using the email tracking at this time. Review Source rW rick W. vp business development Logistics and Supply Chain Used the software for: 1-2 years ### "freshsales CRM Review" January 17, 2019 4.0 To me it is a great task master when setting tasks and reminding me of them as well as the sync with outlook. Pros It is very intuitive and easy to use. I have found that even when I open a new function that I have not used before, that within a very short time I can figure it out. Cons I don't think there is really anything that is wrong. I have not explored some of the reporting features as much I could. Review Source Pratik Sagar M. Head Of Marketing Computer Software Used the software for: Less than 6 months ### "CRM tat combines ease-of-use and power perfectly" October 6, 2017 5.0 Pros Brilliantly easy to use, full of features yet not bloated, seamless integrations with the Freshworks suite. Incredible pricing, and probably the best CRM for small to medium teams. Cons Nothing really, other than the fact that we would have loved to see a Marketing automation product in the suite :) Review Source LT Luke T. COO Media Production Used the software for: 1-2 years ### "Freshsales almost did what we needed it to, but it just doesn't fit our current needs." September 30, 2020 3.0 Overall, my experience was good. It just wasn't a good fit for where we're currently at with our company. If we were larger or had a direct sales force, this would be a better fit for us. But until then, we'll proceed with using an in-depth Asana template for our CRM'ing needs. Pros It's open API allowed us to develop some really cool things. Such as event tracking from our website that is attached to a users FreshSales profile. Cons It feels bulky and very bogged down. I understand there are a lot of complexities and features, but I do feel like it can be simplified and cleaned up a lot more. Review Source VR Verified Reviewer Business developer officer Information Technology and Services Used the software for: Less than 6 months ### "MANAGE YOUR LEAD EFFECTIVELY" February 29, 2020 5.0 I prescribe Freshsales in view of its simple to utilize UI and all around coordinated capacities that make it simple to monitor customers. Pros Very easy to use. It doesn't expect client to be nerd to use the apparatuses. A colossal assistance to somebody overseeing or dealing with heaps of clients' data and subtleties. It is all around planned and gives instruments to follow how clients commitment. The framework offers incredible adaptability with the business procedure improvement group is receptive to client demands and updates the application consistently Cons Truly I have not experienced specialized issues, it works surprisingly and gives us the best outcomes. Review Source VR Verified Reviewer Sales Manager Marketing and Advertising Used the software for: Less than 6 months ### "Simplicity at it's best" October 19, 2018 5.0 It increased effectiveness and efficiency which leads to better productivity when using it. Customers support is also very prompt. Pros This is a very simple yet effective software to use. Cons Maybe on the bounce rate as I have used it to send huge amount of emails at one go. My account gets deactivated most of the time. Review Source Ján Š. Managing Partner Retail Used the software for: Less than 6 months ### "Perfect!" November 6, 2018 5.0 Excellent tool, especially for starting business. It's cost effective, easy to use, nice tutorials... recommended :) Pros Vast amount of features, good pricing, ease of use, friendly and extremely fast customer support. Cons Too fast customer support. You want to think something through and they respond even faster, haha. Review Source Nathan R. CEO Used the software for: ### "Freshsales is a great CRM, it has the basics covered in a nice way" May 5, 2018 5.0 A strong and solid CRM, well worth investing in it. Pros It has every step of a sales process in a right way Leads, contacts and comanies have their own window, and when it comes to the actual sales funnel they have a streamlined view that allows you to see clearly which opportunities are in each one of the steps. This is a huge plus Cons The price is a not too expensive, but I like software to be cheaper. Specially since I always am thinking about the little businesses that are starting up. Review Source BL Bryan L. Realtor and Owner Real Estate Used the software for: Less than 6 months ### "Real Estate's Best Kept Secret" March 5, 2019 5.0 See my first comments. I'd recommend this all day Pros Super easy to use. As a realtor in the business for several years I've tried BoomTown, HubSpot, Follow Up Boss and some others. I stumbled across FreshSales by pure happenstance and fell in love with it. Super intuitive, it integrates to other software easily and the app is flawless. I could go on and on. The pricepoint is also stupid cheap. A customer service rep even reached out to do a personal walkthrough with me. Cons What did I like least? The only thing that comes to mind is that I can't go to FreshSales.com to log in, it's a weird URL like FreshSales.io. It's easy enough to bookmark but at first it was kind of annoying. Review Source Mike G. Operations Manager Computer Networking Used the software for: Less than 6 months ### "Changing how we work!" December 6, 2018 4.0 The software if helping the company be more proactive by not missing sale opportunities. Pros Ease of use, we have used many CRM sales systems before, this software links the missing pieces. Cons Better email integration. I would like to be able to control all emails in the software rather than just receive them. Review Source Ben M. Real Estate Broker Real Estate Used the software for: I used a free trial ### "Great CRM With Many Other Programs Available" July 16, 2019 4.0 Overall a very useful CRM with many optional program integrations, but the price was a little more than I wanted to pay and the ease of use left something to be desired for me. Pros FreshSales is a fairly straightforward CRM program that offers many features from the more expensive CRM's. I was easily able to upload my contacts and add notes. Cons I did not find it quite as simple as I had hoped to organize their CRM in a way that worked for me. I'm sure their customer service would have helped, but I like to get into a program and pick it up quickly so I can move on, especially a CRM. I also found myself being contacted by their sales team quite often but it did stop after my free trial so I respect that. Review Source VR Verified Reviewer Digital Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Great CRM" January 1, 2019 5.0 Currently using Freshsales for my marketing agency and find it very beneficial to my business. Pros Currently using Freshsales and find it to be very effective in cost and functionality. 5 starts for the customer support. I always get a reply right away. Cons Have not encountered any cons at the moment. Review Source Similar Products Featured