# Page 15 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of Freshsales ## Showing most helpful reviews Showing 351-375 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GG Greg G. Executive Director Mental Health Care Used the software for: 6-12 months ### "Small, Veteran Support Organzation" April 2, 2019 5.0 Our experience has been excellent. We tried out 5 other software packages with various price points and found FreshSales to be the best value. Pros Ease of use and #1 is the customer support, it is incredible. Cons We cannot edit TAG lists, but use tags. We are hoping this will be revised in the future. Review Source VR Verified Reviewer Soultions Consultant Computer Software Used the software for: Less than 6 months ### "Easy to Use" October 4, 2018 5.0 Overall, it has been very good. It helps you get in a rhythm of calls. Pros Very easy to use. It works. Captures all the information I need Cons The notes field is not big enough. I like to see more past conversations in a snapshot than they allow. Review Source VR Verified Reviewer Executive Producer Marketing and Advertising Used the software for: Less than 6 months ### "Beautiful database" February 15, 2019 5.0 Fantastic Pros Very easy to navigate and arrange to your business' unique needs. Also, whenever I need help, they have a real person available via chat. Cons Sometimes it loads slowly but I assume that could be a problem on my own end. Review Source Anthony J. Director Import and Export Used the software for: Less than 6 months ### "Fantastic CRM" October 4, 2018 5.0 Fantastic Pros Very clear and easy to use. Intuitive, fantastic in built phone. Cons Some required fields are not yet changeable. For example we have some leads which are Companies and not contacts but the required field is last name. Review Source CW Cory W. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Enjoyed the software " August 26, 2020 3.0 Pros The integration with justcall that way I can receive calls from my cell Cons Great delay in track the communication.. Switched from [Close](https://www.capterra.com/p/132667/Close-io/) because I can use a calling system on my cell an close only allows that feature on computer Review Source JD JOSE D. CEO Computer Software Used the software for: 6-12 months ### "Freshsales: The right way to start/manage your sales processes" February 28, 2019 5.0 Very satisfied with the value offered by Freshsales to our company Pros Very good/complete features in the FREE version Very good price per user Very good integration with Google Apps Cons Lack of tool-tips and small examples in the fields/placeholders of Contacts/Leads/Deals forms Review Source AB Arnab B. HSOP Information Technology and Services Used the software for: Less than 6 months ### "review" October 8, 2022 5.0 Very good Pros Deals management and syncing with mail and ease of operating the software Cons More options or stages can be added to the deals management system and if it can be customized Review Source DK DANNY K. MANAGER Insurance Used the software for: 1-2 years ### "Small Business Friendly" December 7, 2018 5.0 Able to log customer information in real time while out on sales calls...quick updates...always have customer support when needed Pros Very user friendly for a small business...great customer support and easy to use for new sales staff...great mobile application. Cons sometimes it lags on the mobile application and refresh slows Review Source Harish G. System Design Architect E-Learning Used the software for: Less than 6 months ### "Great product to get started" November 15, 2018 5.0 Pros As a new business, I like their pricing plans that allows us to scale as the business grows. The features are balanced well with every price plan. Cons I wish the website forms option is available in the Blossom plan Review Source Karthik V. Junior Software Developer Information Technology and Services Used the software for: Less than 6 months ### "Freshsales Nice" October 4, 2018 5.0 The fresh sales are good software for storing everything happens on the entire day,week,month,year..I really I like so much Pros This is very efficient and using perfectly.. Cons Only with default theme only..It will have more than themes are better Review Source CM Christian M. Operations Director Printing Used the software for: Less than 6 months ### "A good feature set with plans that scale to our needs" March 19, 2019 5.0 Overall this is the best CRM for our needs, we have tested several recently and this gives enough of the features that we're looking for as part of their lowest-cost plan. It was also the most user friendly and whenever I contacted customer support via Live Chat they were quickly able to help me. Pros It is easy to use, intuitively laid out and there's loads of step by step and well written help articles so that I could configure the features we wanted without any trouble. Cons Unfortunately, for our setup, 2-way email sync is not possible. But it is well documented and there's several options, so that's not Fresh Sales' fault. But it is the thing we like least! Review Source DH Douglas H. Lead Sales Associate Automotive Used the software for: 2+ years ### "Sales Goals" February 13, 2019 5.0 Pros This software has help build and maintain sales goals and actively track them. Cons There are no cons with this software at this time. Review Source Santino "Nino" A. Co-Owner Computer Software Used the software for: 6-12 months ### "Simple user of a simple product" October 22, 2018 5.0 Pros It is very easy to learn and use once setup is completed. There are a ton of features available and the price is very good for the functionality provided. Cons not much to not like really. I enjoy it very much Review Source Nilesh S. Probationary Officer Banking Used the software for: Less than 6 months ### "Freshsales is an effective and powerful CRM" September 11, 2019 5.0 I like how easy it is to setup and send the emails. The clicks rate, conversions, and open rate can be easily measured using this tool Pros We are using this tool to send bulk emails to our customers and get in constant touch with them. It is so easy to use and I like the interface of this tool. Apart from this, I like the notification feature of this tool. We can keep our prospects in different categories such as contacts and leads. The workflow management is easy to use and understand Cons This tool is incredible but the only limitation is that we can send only 2000 emails at a time Review Source VR Verified Reviewer Managing Partner - Principal Investments Financial Services Used the software for: Less than 6 months ### "Good, basic CRM functionality" December 11, 2018 4.0 Looking for basic contact management with reminders for follow-up sales activities which Freshsales has provided! Pros Easy to use, intuitive, ability to customize templates and interfaces Cons Perhaps not as flexible as some other CRM tools Review Source SB Susan B. Digital Marketing and Business Consultant Used the software for: Less than 6 months ### "Another CRM for Small Businesses " August 1, 2018 3.0 Pros It's fairly ease to use and set-up (but setting it up takes a bit of time). The entry price point is very good for growing small businesses, or those just starting out. Its lead system for tracking prospects vs. contacts is really good. Cons Unfortunately, with ease of use and affordability, there's often something lacking. That something is feature rich integrations (this is no Hubspot folks!), as well as a very (very) limited "reporting" function. You have to do a lot of the work yourself, and make certain you understand the flow of the system in order to make this one work for you. Review Source Marc N. Head Of Business Development & Executive Recruitment Services Staffing and Recruiting Used the software for: Less than 6 months ### "Freshsales" December 18, 2018 5.0 Pros Everything connects seamlessly! i love the integrations, the lead scoring, the workflows, the sales campaigns... everything Cons Loading time for pages...and not having an app for osx :( please build one asap Review Source VR Verified Reviewer Manager Information Technology and Services Used the software for: I used a free trial ### "Great but still room of improvement" December 13, 2018 5.0 Pros Create lead, there are many information to be filled up for a lead, we even can track the stages. Cons Features are lacking in free mode, may open up for trial period before we implement in office sales team. Review Source JB Juan B. Workflow analyst Real Estate Used the software for: 6-12 months ### "Great tool" March 28, 2019 5.0 It is been great for our business and it helped us to organize our information in a detailed fashion. Pros Easy to collect and organize contacts, conversations, and information in general. Cons Customer service does not always have an answer, but they will look for one. Review Source Brandon B. Manager Used the software for: Less than 6 months ### "Annoying" June 26, 2018 3.0 Pros The only thing I actually liked about this program is design. There were too many other things that I didn't like which overshadowed the pros. Cons What turned me off right away was when I tried to log in I was asked for my URL. I COULD NOT FIND IT! I moved onto another CRM service and forgot about. Then out of the blue I received a call from a representative at Freshsales that I could barely understand (accent). I didn't appreciate the call. I then cancelled my account with them only to receive an email within 10 minutes of me doing so saying my account had been created again. Review Source DP Dhananjaya P. ASM Information Technology and Services Used the software for: 6-12 months ### "Purple Synapz" February 5, 2019 4.0 Pros Cost effective tool for the smaller enterprises. Cons Default lead score doesn't allow user to customize lead score as required,Since its pre-programmed always it takes some scores based on the activity instead of lead quality or status. Review Source VR Verified Reviewer Account Manager Design Used the software for: Less than 6 months ### "Great CRM Manager Tool! " January 11, 2019 5.0 Great! A few formatting changes I personally would prefer but I like it! Pros I really like the deal function! It means I can track how much money I am making Cons The ability to put Tasks in order of date in an account Review Source JW Jeffrey W. President Management Consulting Used the software for: Less than 6 months ### "Freshsales - The Best Sales Tracking / CRM System" October 10, 2018 5.0 We needed a sales opportunity tracking system that was easy to use and feature rich. Freshsales provided what we needed and more. Pros Over the years we have used several CRM and sales tracking apps and found that they are either very complex (e.g. Salesforce) and lacking of features (e.g. Pipedrive). Freshsales provides all the features and functionality that a company with regional sales teams (customer relationship owners) needs to manage opportunities. The task function provide reminder emails to keep in touch with customers and prospects. Cons There is nothing that we don't like about the software. Review Source VR Verified Reviewer CEO and Founder Information Technology and Services Used the software for: Less than 6 months ### "Most useful software" October 4, 2018 5.0 We are working as a team in the sales process and it is working! Pros Pipelines, are a wonderful way to see what is going on. Cons It could be a little more intuitive. I need to look manuals a couple of times. Review Source SS Sreelekha S. Business Development Executive Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "User Friendly CRM" December 12, 2018 5.0 I am a proud and very happy customer of CRM, Freshsales. It helps me to have all the client activities on track. It never puts me down or allows to create a communication gap between me and my clients. Pros The task option makes the whole CRM sensible since once the Task is set we don't have to remember to give a follow up mail to our clients even if it is after two or three months time. Cons I don't find anything least in CRM software since I am a very happy customer. Review Source Similar Products Featured