# Page 16 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of Freshsales ## Showing most helpful reviews Showing 376-400 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VG Vanessa G. Sales & Marketing Coordinator Information Technology and Services Used the software for: 6-12 months ### "Great CRM" April 11, 2019 5.0 Pros I like how nice and clean it looks and how easy it is to use Cons I've had problems contacting a customer service representative in the past, with the answers to my queries sometimes taking days when I needed quick responses. Review Source LL Lucky L. Sales International Trade and Development Used the software for: I used a free trial ### "2 Weeks of Use and It Is OK...." March 28, 2024 4.0 Pros Been using it for about two weeks so far and the layout is very nice. Still need to get used to the interface but it is easier to use than HubSpot. Cons With quite an extensive database, I feel like HubSpot loads everything faster than Freshsales. Review Source AC Adam C. Senior Business Associate Computer Software Used the software for: Less than 6 months ### "121 Sync Business Development Review" March 14, 2019 5.0 We were previously using Zoho CRM to track leads, which was good however when compared to freshsales it just seemed like a ledger for names and addresses with reminders to contact. Freshsales, is more than this in the sense that it allows you to track progress with leads. Pros It has an attractive interface. It allows you to rank contacts and leads \[and it does it for you!\] It allows you to track activities: Calls, email threads. Through all of this it becomes a lot easier to see who is worth pursuing and who is not. That saves me a lot of time! Cons Nothing yet! \[My boss can see when I'm on an 'extended break' \[not really a con\]\] Review Source AN Alisha N. Sales Telecommunications Used the software for: 6-12 months ### "Excellent and Easy To Use CRM " December 3, 2018 5.0 User friendly, efficient, allows you to set tasks and appointments and reminders of when to follow up. My sales has increased from 25 - 36 per month to 55 in November 2018... So this works well for me. Pros I love the fact that I can see how many times my customers have opened my emails as well as if there are any links in the email it will show you how many times the link was opened. Cons I can't really say as once I learnt how to use it - it works well for me Review Source VR Verified Reviewer Business Development & Partnerships Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great software and even better customer service" October 11, 2018 5.0 Pros Many functionalities and everything you need to properly manage your sales process Cons Not the most intuitive sometimes but as soon as you get the hang of it, it can be a game changer Review Source VR Verified Reviewer New Business Development - IndieFin Financial Services Used the software for: Less than 6 months ### "Freshsales" October 22, 2018 5.0 Very happy Pros Ability to track / manage clients through different deal funnels. Easy to collaborate with various CS teams. Cons Web from builder does not allow for custom validation rules Review Source Saurav A. Co-Founder, CTO Computer Software Used the software for: Less than 6 months ### "great product at a great price" February 20, 2019 5.0 very good Pros pricing and feature set is great. Email campaigns feature is very useful. Cons dashboard could use some more work on ease of use, hard to understand how to get insights Review Source SG Sundeep G. WaveMaker Consultant Computer Software Used the software for: I used a free trial ### "Lead scoring made easy." March 19, 2019 5.0 Pros One of initial intentions of using this tool is for lead scoring, all the other tools on the market are very rigid and working with them was not so easy. The flexibility provided by FreshSales is too good and the integrations only make it sweet. It is has a ton of features like form builder, lead scoring, integration with chat etc. Overall a great tool. Cons It would have been really great if this tool could also track the user behavior on the website, this is the only feature missing if this can be made available then this will be a perfect tool. Review Source Michael J. Partner Investment Management Used the software for: I used a free trial ### "A Danes Comments" January 19, 2019 5.0 It seems they really mean it, and their support is fast and reliable, so I expect we will keep using the software Pros its easy to use and setup, very intuitive solutions for adding new leads and contacts Cons As any software outthere, the pricing. I love the ones' where you have unlimited users at a "package" price, or just a basic price with 3-5 users, as this gives any business the option to test and use more evenly. I'd love a more specific price list/product list as some functions is useful in one company, but may not apply in an other Review Source Hind B. Sales Development Representative Information Technology and Services Used the software for: Less than 6 months ### "Feedback" November 28, 2018 5.0 Good so far Pros \-Friendly user - International calls -Easy access to the leads Cons Sometimes the call directly ends or doesn't ring at all so we don't know the exact reason Review Source PF Peter F. Vice President of Sales Machinery Used the software for: 1-2 years ### "Great CRM" October 11, 2018 5.0 We found, after an exhaustive search, that Freshsales is the best CRM for our business needs. Pros The program has a very smart learning curve and is great for our companies needs Cons We can honestly say that there are no elements of Freshsales that we do not like. Review Source AG Aaron G. Operations Marketing and Advertising Used the software for: 6-12 months ### "Freshsales is a great CRM" May 10, 2020 5.0 FreshSales is overall a great CRM. Pros FreshSales is a great CRM that is extremely visual and allows us to easily upload leads. Cons FreshSales is a bit expensive as most of the features are in higher level plans. Review Source Ben T. Board Chair, CEO Research Used the software for: Less than 6 months ### "Best software and even better customer support. " February 15, 2019 5.0 Pros Team at fresh is extremely on point. Softwares is easy to use as well as fun Cons I really have nothing bad to say about his company that pretty outstanding Review Source Granger W. CEO Computer Software Used the software for: Less than 6 months ### "Excellent Product" February 14, 2019 5.0 Pros The software is very intuitive and easy to use myself and the teams. Cons Great features - always like to have more integrations and customization ability :) Review Source Rudolf V. Sales Computer Software Used the software for: Less than 6 months ### "Freshsales" October 8, 2018 5.0 Pros Easy to use, user friendly, logical. Iam using it for manage my deals, leads Cons nothing, it is working well. Iam using it for manage my deals, leads Review Source VR Verified Reviewer Customer Service Representative and Sales Support Consumer Electronics Used the software for: Less than 6 months ### "freshsales" October 22, 2018 5.0 Pros I like that this software integrates with Freshdesk. Makes it easy to track everything together. Cons I do not have any cons to list at this time. Review Source CA Chris A. Agent Used the software for: Less than 6 months ### "Good quality CRM for the price " September 30, 2018 3.0 Pros • Can link sign up form to create contact into FreshSales • Send out bulk emails (it becomes personalized so they can’t tell it’s bulk email). • Can track emails (open, replied, opened links, bounced). • Schedule your emails • Edit columns to your liking in leads view • Can bulk upload leads into RESP, Mortgage debt, etc • Deals won and lost feature at the bottom like the others • Schedule emails • Marketing email campaigns can be done directly. Series of actions to multiple users. • Create follow up actions for any tasks (or any action) • Custom reporting not pre-set analytics • Good customer support Cons Would like to see the ability to link with Air call, RingCentral and Intercom. Not as clean as Pipedrive. Review Source VR Verified Reviewer Digital Marketing Consumer Services Used the software for: Less than 6 months ### "Easy to use!!" January 5, 2019 5.0 Day to day task managing. Pros Its an easy to use software. Very useful for day to day task managing. Cons I can't add images in the tasks in the software. Review Source Steven B. Global Project Manager Hospitality Used the software for: Less than 6 months ### "Great CRM for my small business!" October 29, 2018 5.0 Pros I like the integration with email, which gives me the ability to track them. Cons I just started using it so nothing yet. It is easy to set up. Review Source SP Sergey P. Project Manager Design Used the software for: 6-12 months ### "We switched to freshsales from another provider " May 5, 2018 5.0 Best CRM system for SMB! Pros These CRM has features far more expensive solutions offer in their top packages. We especially like everything regarding email - tracking, ability to send emails from CRM etc Cons Customer support could be better. I hope that it is due to the growth, but sometimes it is slow and inefficient, although we haven't experienced anything too serious.. Review Source CE Christopher E. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Great Product" July 30, 2019 5.0 Great. I just didn't get to use it for the period of time I paid for. Maybe a handful of times and that was it. Pros I like that fact that they have many integrations with other needed tools that can help a business grow and stay organized. Cons For a smaller business, it is a bit daunting because when you want to use all of these tools the add-ons become very costly to a start-up or small business. Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[Insightly](https://www.capterra.com/p/130671/Insightly/)[Drip](https://www.capterra.com/p/164933/Drip/)[Instavast](https://www.capterra.com/p/167415/Instagram-automation/) Reason for choosing Freshsales The integration of the other needed tools that Freshsales offers directly in suite. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The integrations with other tools we needed. Review Source VR Verified Reviewer Business Development Information Technology and Services Used the software for: Less than 6 months ### "Good features but lacks support" May 11, 2019 4.0 Pros Ease of use Useful features and functionalities Easy to setup Rich analytics Cons Lacks customer support Has loading issues at times Review Source LH Louis H. Snr Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Freshsales - Most user friendly sales tool I have used" October 12, 2018 4.0 Pros The ease of use is the biggest pro for me. I have used a lot of other Sales tools but Freshsales is the most user friendly and easy to track your pipeline. The dashboard view where you can view your pipeline and stages of the deals is the best. Cons I would like to see a few more report export options but perhaps I have not yet explored the possibilities yet. Review Source VR Verified Reviewer Writer/Producer, Advertising & Marketing Consultant Marketing and Advertising Used the software for: Less than 6 months ### "The End of Sales Force" January 23, 2019 5.0 Pros Ease of use. Very easy customer service. The ability to pay as you go. Cons So far, after a month, I haven't run into anything. Review Source VR Verified Reviewer Health Transformer Information Technology and Services Used the software for: 6-12 months ### "Great CRM for Sales Teams" September 9, 2018 5.0 Pros It is very easy to set up, add rules, and create your own pipeline. Cons The calling rates from the platform are a bit expensive. Review Source Similar Products Featured