# Page 19 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155563/Freshsales/reviews

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Freshsales

4.5 (621)

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Last updated March 13th, 2026

# Page 19 - Reviews of Freshsales

## Showing most helpful reviews

Showing 451-475 of 621 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

Jason G.  
COO  
Internet  
Used the software for: 6-12 months

### "Freshsales is great!!"

February 7, 2019

5.0

Pros

Easy to use Integration with freshdesk Great overall product

Cons

Integration with freshdesk isnt 100% Unable to set budgets for salespeople and track progress. Unable to pull reports on lifecycle events of the deal.

Review Source

PP

Paridhi P.  
Manager BD & Marketing  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Makes my life easier"

December 10, 2018

5.0

Pros

I like the smart campaigns of freshsales. It has come handy to us. Notes and reminder emails work very well too.

Cons

Everything seems a good feature. Perhaps, if it's possible to have simpler and multiple pipelines.

Review Source

Mandar P.  
Senior Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Effective tool for All websites"

August 29, 2018

5.0

Like there support. Even for the free you will get there best support.

Pros

Free tool for all small scale company. Easy to use and easy to migrate from existing email support. Scalable as you grow. Neatly organised CRM. Mobile app availability even its highly responsive.

Cons

Only 1 issue cant use indian phone numbers as of now. Got answer that its getting implemented by there support.

Review Source

AK

Adebanjo K.  
service consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "the best marketing and sales App have used"

October 11, 2018

5.0

its an awesome software

Pros

it has one of the best task functions in the world, all your scheldue can be in one app that can keep you up to date with all detailed functions

Cons

nothing really

Review Source

HS

Hemant S.  
PR and Comm. Head  
Legal Services  
Used the software for: Less than 6 months

### "One of the fully featured CRM but quite costly for the startups and SMBs"

November 24, 2020

4.0

We're quite happy with our selection of Freshworks CRM but down the line, we realized the cost to benefit proposition isn't in our favor so we switched to Salesflare.

Pros

It has all the features which we wanted. The Freedy makes things by doing repetitive tasks.

Cons

We wish if the pricing is also pocket/budget-friendly. Secondly, there must be direct integrations with banks for transaction imports.

Review Source

Subhash C.  
Marketing Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "null"

November 23, 2016

5.0

Review Source

Janani D.  
Corporate Marketing Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "null"

June 30, 2017

5.0

Review Source

HV

Hein V.  
Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Review from Hein van der Pijl "

December 3, 2018

5.0

I would definitely recommend Freshsales to anyone who is looking for the best UI/UX CRM, without making a hole in your wallet.

Pros

User Interface User Experience Modules Usability

Cons

nothing really! Everything works excellent!!

Review Source

BC

Billy C.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "The best of the best"

March 2, 2019

5.0

I got the feeling that a sales person designed this program for the sales force. I love it. Highy recommend.

Pros

Very easy to use. Kept track of every stage of the deal. Emails and phone conversations were integrated in the tracking process. Kept track of all contacts associated with the client.

Cons

There was nothing not to like. I found no short-comings what-so-ever.

Review Source

KC

Kirsten C.  
CAO  
Online Media  
Used the software for: 6-12 months

### "CRM with a lot of bang for your buck! "

May 24, 2019

5.0

Pros

Freshsales does everything you would expect a CRM to do. Most importantly, those features are accessible at a reasonable price!

Cons

Some advance features are missing. As a very specific con, I tried integrating with Autopilot to do some advanced lead nurturing and Freshsales uses a completely arbitrary way of accessing lead 'hotness'.

Review Source

YF

Yan F.  
Director  
Management Consulting  
Used the software for: Less than 6 months

### "We had to choose modern CRM, not just database for all our contacts. "

February 15, 2018

5.0

Pros

\- Impressive set of features, - Not very expensive and can grow with our company - Freshworks ecosystem - their chat software, helpdesk etc are well-integrated and not very exensive

Cons

\- Ideally, I would like to have webforms on cheaper plans, like in insightly CRM, however, on this stage of our company we can do it manually...

Review Source

PK

Prince K.  
Business Associate  
Political Organization  
Used the software for: 6-12 months

### "Just like most CRM"

October 3, 2019

5.0

It's a good software but not worth the money. Competitors can out beat it.

Pros

It works like any CRM system out there. Has the ability to track clients and conversations which is essential in business.

Cons

It didn't really seem "different". There are many competitors in this space and it's hard to be different from their competition. Hubspot is still my go-to CRM along with Microsoft Dynamics

Review Source

SE

Shehab E.  
Professional Services Manager  
Computer Software  
Used the software for: I used a free trial

### "Excellent CRM"

March 15, 2019

5.0

It is REALLY a good experience of having a single harmony and homogeneous platform to cover the entire of business marketing , sales and pre-sales operations together , thanks

Pros

Easy to use , comprehensive and fully of much details for each single piece of marketing , sales and pre-sales operations

Cons

Admin panel is not a bit organized and its usage is a bit difficult

Review Source

SM

Sneha M.  
Assistant Program Manager  
Management Consulting  
Used the software for: I used a free trial

### "Great Product"

April 1, 2019

5.0

Pros

It was easy to understand, customization does require some assistance but, the customer support is absolutely on point.

Cons

It was mostly easy to navigate through but, the import data option could come with a more detailed manual for someone who has never used a CRM. As I have used CRMs before, I did not find it very difficult.

Review Source

CT

Chris T.  
Sr. Sales Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Top CRM "

January 24, 2019

5.0

Currently able to over see our sales team clients information which keeps me in the loop at all times. I like the fact we have it connected with our accounting software. There are still a lot of features I have not used, are unfamiliar with, or just don't know yet but once I dig deeper into using and operation Freshsales I'm sure I will tell more people about it!

Pros

Freshsales is one of the few CRMs that can inter tie several programs at once and works great with Apple products.

Cons

When we first started using the software it had a few kinks but the tech experts work out or change any issues that arise.

Review Source

VR

Verified Reviewer  
Implementation Manager  
Automotive  
Used the software for: I used a free trial

### "All In One CRM Tool"

April 4, 2019

4.0

Pros

I loved all the options/products available to me. From Chat support to a call center solution and integrated email, this CRM has everything you could need in a CRM

Cons

The UI is offputting initially - The contact page is very busy, it'd be nice to see more of a Facebook profile layout, something most people are used to seeing.

Review Source

mS

meagan S.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Freshsales is a the organized business owner dream"

November 9, 2018

5.0

This is an organized way to keep information accurate and in one place!

Pros

First of all their support is immediate and effective. The are willing to jump on a call within 24 hours or chat support anytime. The system is SO easy to operate and make your own. I am NOT a tech savvy person and I was easily able to make Freshsales into my own

Cons

The only thing I can think of is that the lead score and hot/cold lead thing does not really apply in my business so I would like to hide that, but it is not an option It is hardly a bother

Review Source

SG

Sarah G.  
Marketing Director  
Automotive  
Used the software for: 6-12 months

### "Great for follow up"

October 11, 2018

5.0

Pros

Great for follow up and organization. Love that we can see the history of the customer

Cons

Wish we could filter easier by name etc. Can only sort by last contacted etc

Review Source

VR

Verified Reviewer  
Director of Enterprise Account  
Internet  
Used the software for: Less than 6 months

### "Simple to use and overall great product!"

March 15, 2019

5.0

Having worked in the CRM space, I find this is a great alternative for those that don't need all of the features of SFDC on Freshsales has an affordable price point

Pros

The ease of use and simple UI. Also, the ability to track emails sent without having to use a 3rd party.

Cons

It would be nice to be able to integrate with Gmail. Not sure if this is available?

Review Source

HP

Haik P.  
Digital Marketing Specialist  
Information Technology and Services  
Used the software for: Less than 6 months

### "Coordinating The Sales Wiser"

April 12, 2019

5.0

Pros

This software is just a blessing for any sales representative. Coordinating the leads and customers, while helping to keep everything in one place - what else can a salesman ask for?

Cons

Again, the only downside of the product is the complexity, which shifts into an advantage as soon as you get used to its mechanics.

Review Source

JC

John C.  
Sales  
Information Technology and Services  
Used the software for: 6-12 months

### "Daily sales planning"

December 5, 2018

5.0

It helps me and my managers see where we are at with every deal, not too onerous to use

Pros

shared access of contacts across support and sales

Cons

it works well and is good value for money

Review Source

DHH

Dean H H.  
Business Development  
Telecommunications  
Used the software for: 1-2 years

### "Amazing CRM Pragram"

December 17, 2019

5.0

Many as i use this program for saving all my clients information when contacting them and making notes.

Pros

Its easy to work on and you can filter all the information that you looking for. You can do so much more on this CRM program i love it.

Cons

Sometimes its slow but other then that its a good program to work on and the should be more new features on the platform.

Reason for choosing Freshsales

Because it was rated the top 10 programs

Review Source

GM

Gary M.  
digital marketing  
Computer Software  
Used the software for: 6-12 months

### "freshsales are awsume"

February 16, 2020

5.0

freshsales for me was easy to use and lots of top options to chose from. Great for business!

Pros

well there is way too many pros in freshsales it will be hard to list them all but i think its a great crm software

Cons

nothing i seriously cannot fault this software

Reason for choosing Freshsales

freshsales has so much into it and its value outweighs the price

Review Source

MS

Musenga S.  
Loan Facilitator  
Financial Services  
Used the software for: Less than 6 months

### "This is an over-the-top CRM"

March 20, 2019

5.0

It has made easy managing clients pipeline.

Pros

I like how the pipeline helps you to visualize your progress and customer management and how everything is a one-stop shop for all the CRM needs.

Cons

Nothing yet, since I have been using this for less than 6 months, I am yet to find something that I would say I like the least.

Review Source

ML

Marco L.  
Direttore Bar  
Food & Beverages  
Used the software for: Less than 6 months

### "Lo utilizzo spesso, lo consiglio"

September 22, 2023

5.0

Pros

Freshsales consente di creare e gestire campagne mail in modo comodo ed efficace

Cons

Da tenere in considerazione il costo che può non essere cosi accessibile

Review Source

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