# Page 21 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of Freshsales ## Showing most helpful reviews Showing 501-525 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FIK Faisal Ilham K. CRM Executive Hospitality Used the software for: Less than 6 months ### "My experience " October 3, 2022 5.0 Pros WhatsApp campaign, contact management, the easiness to make a campaign journey Cons Nothing to improve from my experience so far Review Source JM Josh M. Territory Manager Real Estate Used the software for: Less than 6 months ### "Freshsales Review" March 1, 2019 5.0 It has been very simple and easy to use. The interface is great. I like having it as apart of my company. Pros Its functionality and how easy it is do use Cons Sending emails from it. It is kind of difficult. Not my favorite thing. Review Source PW Paul W. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "CRM For My Small Business Freedom Search." November 5, 2018 5.0 Abolsutely brilliant, very cost effective and gives you all the tools you need to run a small business and am sure even medium and large business would thrive useing Fresh sales. Delighted with back up support also whenever we have any questions. Pros Very Easy to use, simple and effective. Everything is self explanatory which makes a change from other CRM's. Cons Currently i can honestly say there is nothing i have found about the software i dont like. Review Source AW Alexander W. AE Marketing and Advertising Used the software for: 6-12 months ### "Freshsales is a great way to be able to view your sales funnel." May 25, 2020 4.0 Pros I like that the software is easy to use and most salespeople can come in and learn the software easily. Cons I do not like that some features are not able to be changed, such as removing lead score. Review Source VR Verified Reviewer Marketing Administrator Legal Services Used the software for: Less than 6 months ### "Best CRM to get started" March 4, 2019 5.0 Pros The ease of use, excellent customer support for implementation, the scoring system, profile enrichment and overall of the CRM Cons The lack of some advanced functions that are available in other CRM's Review Source SK Simran K. Sales Computer Software Used the software for: Less than 6 months ### "Review on Freshsales" February 20, 2019 4.0 As of now very good. Pros Its integration with all communication platforms like email, call, sms etc.. Cons There are some features which they can provide as a one package rather than as different products. Review Source MK Michelle K. Co-founder, CMO Professional Training & Coaching Used the software for: Less than 6 months ### "Answer to our lead tracking prayers. " January 11, 2019 5.0 Our experience has been great. We are only a month in to using the software, so we are still leaning, but so far we are very pleased. Pros I found the ease of assigning tasks, adding notes, creating appointments, and teaching leads all the way through the sales process very simple. Once we had our demo we were off to the races! Cons I’d really like to see a calendar view of tasks which could be more eaisily manipulated. Review Source FL Francesco L. Account Manager Entertainment Used the software for: 6-12 months ### "Freshsales review" May 3, 2019 5.0 Pros Very good CRM, solid in many areas. Very clean interface. Compared to some other more famous software, provides all the functionalities we need for a far better price Cons They should make a better admin interface. The rest is good Review Source SA Sahil A. Co-founder & CEO Computer Software Used the software for: Less than 6 months ### "Feature Rich CRM" January 2, 2019 5.0 Pros Freshsales includes the functionalities of both Hubspot and Pipedrive. Definitely the most value worthy CRM out there today. Cons Haven't found any issues yet. Will update if I find anything. Review Source jB jaclyn B. business development representative Computer Software Used the software for: Less than 6 months ### "great pricing" July 29, 2019 4.0 Pros In comparison to past plans, freshsales is a great price for the amount of features it offers. It also offers a 21 day free trial WITH NO CREDIT CARD REQUIRED. This may be the one and only company who does that which makes me feel at ease and not like I am getting scammed into a contract of some sort. Cons Although Freshsales is great, it is definitely meant for small-mid sized businesses. It is simple, and offers just what you need. Unfortunately, for what we do at Thought Industries, we needed something more complex and robust. Review Source VR Verified Reviewer Engagement Manager Computer Software Used the software for: Less than 6 months ### "Seamlessly manage your CRM leads" March 18, 2019 4.0 Pros Setup automatic reminders for follow ups on loose ends, save all your deal information at one place. Cons Can be made more user friendly though especially when filling out lead information Review Source BJ Ben J. Service Manager Medical Devices Used the software for: I used a free trial ### "Disappointed. " September 27, 2019 3.0 Pros It looks nice and never crashed or anything. Cons You have to upgrade to "Garden" before you can send mass emails. Seems like a really basic feature to have that far up the upgrade path. Review Source Yusuf S. Technical Consultant Information Technology and Services Used the software for: Less than 6 months ### "Feedback on the software" November 8, 2018 4.0 Pros Ease of Use and Value for Money Integration with 3rd party softwares Cons Integration requirement with Task Management and Project Management also. Review Source MO Manpreet O. Manager Sales Health, Wellness and Fitness Used the software for: I used a free trial ### "Review" October 5, 2018 5.0 Great.. Pros Features, interface, customer support, mobile app Cons Cost, its expensive for mid size or small firms. Sales lead's stage wise transition is not easy for a layman to understand. Review Source VR Verified Reviewer Associate Internet Used the software for: I used a free trial ### "Inbound sales with freshsales" October 12, 2018 4.0 Pros the number of useful features like lead scoring Segment integration Cons maybe too many button everywhere. Lead classification vs Contact/company Review Source sF steven F. Co founder Used the software for: 1-2 years ### "Effective CRM" February 16, 2018 4.0 Pros Call features inside app. Also, the ability to create a lead funnel with potential leads and hot ones. Cons Customer support sometimes doesn't know how to answer. Also, sometimes the app is buggy with a slower connection Review Source Gualter A. Support Lead Information Technology and Services Used the software for: I used a free trial ### "Good CRM option" September 19, 2020 4.0 Pros What I like most about this software is its easiness to use that makes the whole experience work Cons What I least like about this software is the price applied per tier Review Source TT Timo T. Manager Entertainment Used the software for: Less than 6 months ### "Week or two." January 8, 2019 5.0 Its been very good now to ensure my business contact list. Pros What I like the most about this software is that when you don't know about it , you're not familiar its kinda difficult, but when you get use to it its a perfect tool to keep things in order. Cons Maybe its just me but maybe the fact that the beginning stages are a bit puzzling. But its also a challenge. Review Source HC Hannah C. Head of Communications Financial Services Used the software for: Less than 6 months ### "Relatively easy-to-use and customizable CRM" November 8, 2018 4.0 It's a user-friendly way to keep track of leads/deals and the iOS app also has great UI/UX Pros It's simple in a good way which makes it quick to learn how to use, it allows for customization in terms of how you view and members of your team view leads. Cons Setting up the emailing so emails that leads received aren't filtered out due to it showing that it's from freshsales. Review Source Pratik S. CEO Consumer Electronics Used the software for: 6-12 months ### "Look at other options" October 20, 2019 2.0 We were very excited and proud to have purchased Freshsales, and willing to work through the issues, for an eventuality where we would use this for our sales personnel overall, the experience was abysmal. We have lost all our work, data, and we wouldn't repeat the Freshsales portal unless there is a drastic change in the product. Pros The customer support panel during the free trial is insane. It's like a live chat that responds usually within 15-30 mins. The tricky part is when you move to a paid plan, that vanishes completely. Cons This software has a number of issues. It is definitely not user friendly. A number of issues plagued our entire experience, making it impossible for us to get anything done out of it, ranging from 1. City Options in the lead generation form would show up as Option 1, Option 2, instead of the City names, and this was setup by their engineers. 2. Multiple product fields, confusing customers, and us as well, and this was also setup by their engineers. 3. Account manager would promise to call, but we never had one call from him or there wasn't a single appointment he could keep in 8-10 months. 4. If by chance your account is downgraded, be prepared to lose your own data. 5. If you want to migrate to another service, there is no migration/export options. 6. Solution actually has lesser features than Google Suite, which is offered for free. 7. Email syncs have issues, and randomly connect/disconnect. 8. Integration with Facebook leads do not exist, you still have to buy zapier to integrate, in a way, for anything extra you need, you make another purchase, almost discounting the value that this could have. Review Source US Uriel S. Sales Manager Marketing and Advertising Used the software for: I used a free trial ### "Good CRM for +5 people team" February 27, 2019 4.0 Good experience. Pros The complete tool kit of features provides an advanced structure for bigger teams. Cons The bunch of features can be a bit confusing to new users. Review Source RH Roy H. Senior Director Furniture Used the software for: Less than 6 months ### "At last we have CRM that works!" February 5, 2019 5.0 Having a decent software system that is clear and simple and giving us the ability to track our pipeline like never before Pros Great simple to use system that even those of us the wrong side of 50 can get our heads around it! Cant wait to prove to the next generation that it can enhance the ability to bring new sales over the line! Cons Nothing yet! Will ask for help if needed Review Source VR Verified Reviewer Sales and Business Development Assistant, First Arriving Computer Software Used the software for: Less than 6 months ### "Easy to use for a Sales and Business Development Assistant" March 8, 2019 5.0 Love the track of emails. Easier than ZOHO. A little too pricey for multiple users. Pros Reports feature, tracking of opened email Cons difficulty to search for Duplicate names Review Source DH David H. CEO Consumer Services Used the software for: Less than 6 months ### "Getting Started" January 8, 2019 5.0 Patient's is required with new start up's learning feature-rich software. The support team were excellent in being patient with me and at times happily repeating. Nice to know you are there to assist without question. Well done. Pros Once you understand the logic it is very feature rich. Cons You have to invest time and you will need to consult with the support team as every business is different. Review Source RK Raj K. CEO Medical Practice Used the software for: Less than 6 months ### "A fresh take on a CRM!" August 26, 2016 5.0 Pros Their dashboard is simple and intuitive. It took my team just a couple of mins to understand how to use it (a major advantage over complicated crms like Salesforce that takes months to understand) I love the automatic email followups feature, it saves so much of my time to follow up with prospects. Also the email metrics give so much insight in how each campaign performed. Another cool thing they have is lead scoring, which basically shows how likely is a prospect ready to become your customer. Very very useful to prioritize on the customers that have a higher lead score. Cons It's a quality product from the team at Freshdesk so no real complaints. I'd like some integrations down the line with some popular apps. Review Source Similar Products Featured