# Page 22 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 22 - Reviews of Freshsales ## Showing most helpful reviews Showing 526-550 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Junior marketing specialist Marketing and Advertising Used the software for: Less than 6 months ### "Best CRM platform " March 18, 2019 5.0 Love this software, one of the best CRM tool :) Pros Interface which is really easy to use :) Cons Conversations are in one place and i can read everything i want Review Source kM kheder M. Sales manager Information Technology and Services Used the software for: Less than 6 months ### "Sales campaigns & Deals management" October 4, 2018 5.0 Pros intuitive and smart sales campaigns very flexible and ease to use of the pipleines Cons Need more options on the workflows email onboxes management Review Source DD David D. Branch Manager Security and Investigations Used the software for: Less than 6 months ### "Great Product but having access isue" October 4, 2018 4.0 Pros Very straight forward. The email aspect works great. rating the progress of sales seems fluid and in real time. Cons Having issue with just getting back into the site. Other salesman complain the login back in is difficult sometime. I have tried to save a shortcut but it doesn't work. I have to open my email and click on the link. Review Source KW Kalynn W. Lead specialist Marketing and Advertising Used the software for: Less than 6 months ### "Great crm " February 27, 2019 5.0 Pros Easy to use. Offer tutorials. Easy concept to learn Cons None. Any issues were easily solved. Only thing I don’t like is bulk email set up Review Source MD Mark D. VP Sales Computer Software Used the software for: Less than 6 months ### "Excellent Product and Price" February 19, 2019 5.0 Amazing product during POV, going live and continued support...Very impressive. Pros Ease of use, I am a salesforce.com power user and the ease of use to build a CRM for my startup with Freshsales was incredible Cons I ran the POV in Estate, love the product features but could only afford Blossom. Even with Blossom the value of the product is very high Review Source UK Uwe K. Sales Trainer Telecommunications Used the software for: I used a free trial ### "Great tool and even if it sounds a bit cheesy, it is fresh" December 12, 2018 5.0 We are planing to use freshsales mainly to support our salesteam... and thereby ensure a better quality in our contact with our customers and leads. Pros The appearance, and overall usability. Easy to get used to, even for users that are less technically inclined. Cons To be honest, we are still in the phase of implementation... so far everything works just fine. Review Source aG andrew G. founder Used the software for: Less than 6 months ### "Hard to beat free version for basic CRM" July 15, 2017 4.0 Pros Easy to use, get started and ultimately track customers. You have a good degree of flexibility. The free version gets you pretty far but for email integration you need the updated version Cons Wish i could move the layout around in the mobile app. There are a number of fields i simply don't need and would like to hide them Review Source AM Ambar M. Assistant manager Hospitality Used the software for: Less than 6 months ### "Useful software" November 15, 2018 5.0 Pros Best part of this software is , it's very easy to use. Cons Security and user friendly. Quick response from back end support Review Source MD Marianne D. Accountmanager Security Consultant Security and Investigations Used the software for: Less than 6 months ### "Efficient overview" February 11, 2019 5.0 Very good and keep it resh"-not overcomplicate things; layaout is great!As well the happy colors when you work 40 hours A week on it; it keeps you focussed! Pros The overview is very good; just enough to work with and no overflow of tool you dont need. Besides very good and "fresh"layout! Cons to make it work with 3CX is not possibel to read in dutch Review Source JL Justin L. Ceo Information Technology and Services Used the software for: Less than 6 months ### "Amazing support and software " November 19, 2018 5.0 Awesome and keep up the great work. Pros The flexibility of the software and the process of the painless integration was simple and done in one day. Cons There is nothing I don’t like, but what I would like to see in the sprout plan is the ability to add at least one customer field to accounts. However I can’t conplain. Review Source SC Subhash C. AM - Sales Information Technology and Services Used the software for: Less than 6 months ### "User Friendly" January 4, 2019 5.0 Pros Easy to use features and reports. Very good customer support Cons Nothing to not like about the system. All good Review Source APA Arun Prakash A. Co-founder Food & Beverages Used the software for: Less than 6 months ### "Awesome and intuitive interface" July 7, 2017 5.0 Pros Super duper lead scoring methodology, Built in phone - helps to avoid manually logging of the calls, Nice dashboard design to collate all relevant info in the screen. Cons There is nothing much to dislike in the product. The pricing and the packaging of the features is so done to help Startups and SMEs. Review Source MD Marion D. Financial Planner Financial Services Used the software for: Less than 6 months ### "FreshSales CRM Review" December 5, 2018 5.0 Good! Gives good business insights about revenue creation in reporting Pros Multiple functions integrated into one software. It has an API Cons Important features are blocked from lower level plan subscriptions: example - auto profile enrichment from social media. It took me a bit of time to learn how to use FreshSales. Review Source SF Sean F. Used the software for: 6-12 months ### "Good And Pretty Advanced CRM" June 23, 2018 4.0 Pros The great thing about Freshsale is the ability to record comprehensively the details of your accounts and contacts. Their customer service is superior and very friendly and will get back to any queries rather fast. Cons The fields, however, are too complicated, too many unnecessary fields and trying to customise certain looks can get tedious and they make it rather easy to accidentally delete customised looks making it a hassle if you made a mistake. Review Source WR Wayne R. Managing Member Environmental Services Used the software for: Less than 6 months ### "Easy use" March 7, 2019 5.0 The need for a CRM that is cost effective and easier to use then saleforce. Pros Its very east to set up. We were able to make the system tailored to a Solar CRM within a day. Cons Not really a dislike more of a request, It would be awesome if we can get calls recorded and be able to download to send to our clients. Review Source MT Marie-Eve T. Marketing Information Technology and Services Used the software for: 6-12 months ### "Poor customer service" November 14, 2018 3.0 The worst customer service ever. Pros \- Advanced reports - Email campaign - Easy to use Cons Good product suite and service, until you decide to cancel your account. It's a downward spiral to the abyss and darkness of hell from that point onward. Hercules' twelve labours are a fun walk in the park compared to dealing with their customer service. Review Source JE Jaipal E. President & CEO Retail Used the software for: Less than 6 months ### "Very easy to use and flexible" September 22, 2017 5.0 Tracking the sales, efficiency of the sales team, sales progress, database of the sales team's calls and email communication and much more Pros Ease of use, making phone calls and sending emails to the customers from any screen - all in one. Moving the tasks from one level to another - just drag and drop .. very simple Review Source AR Aksana R. Business Development Manager Information Technology and Services Used the software for: Less than 6 months ### "Freshsales review" March 11, 2019 4.0 Pros easy to use responsive support good reports Cons I'd like to have more pipelines on lower plans Review Source LP Lance P. Agency Development manager Insurance Used the software for: Less than 6 months ### "Great program" October 11, 2018 5.0 Pros It does everything you could ask for. It as a lot of capacity that I don't even use, I don't have a large enough team. Great piece of software. Cons I wish it had the ability to work offline. I work in Utah, and sometimes, we don't have internet connections in remote areas. Review Source FL Ferdinand L. Projektcontroller Management Consulting Used the software for: I used a free trial ### "We're testing it right now" December 4, 2018 4.0 Pros Very intuitive and clear design, which helps to make your team members use Freshsales. The mobile app is also very easy to use, data import works good. The service team answers fast on questions and can help most times. Cons In lower-priced offers it is not very customisable. Review Source NM Nishma M. Creative Director Used the software for: Less than 6 months ### "A complete life saver" November 5, 2017 5.0 Pros It helps organise my leads, deals and projects. It has helped me get my company leads and day to day tasks up to date. Cons The notes don't transfer when changing a lead to a deal. Cannot archive leads which would be a useful feature - you can only delete unqualified leads. Review Source LN Leo N. President Marketing and Advertising Used the software for: Less than 6 months ### "Great product, great support!" October 22, 2018 5.0 Amazing experience, it's already made me money a week in. Increased my productivity and is well-organized Pros It's extremely easy to use, there's no download, and the customer service is fantastic. Cons My only concern is managing marketing campaigns - you can't import leads without an associated name Review Source PC Pierre C. CEO Internet Used the software for: Less than 6 months ### "I love the function that the calls gets automatic recorded " November 19, 2018 5.0 I have to give 5 Stars. If it would be a 10 Star voting I would give 9 stars. 1 Star less for the eMail thing. Pros ....and you can check the recordings in the contact/lead A CRM with everything you need and so intuitive. Just perfect Cons Would be cool to be able to add multiple eMails, not only Alias Review Source AJ ARIVUDAINAMBI J. CEO Information Services Used the software for: 1-2 years ### "Awsome lead management." November 5, 2018 5.0 One word Awesome. Pros Simple yet elegant. Its intuitive and has 360 view of the lead and sales management. Cons I have nothing to complain about, its simple great. Review Source KB Kim B. General Manager Wholesale Used the software for: Less than 6 months ### "Great tool for sales" December 20, 2018 5.0 Ability to expand our customer base and keep all the information stored centrally. Ability to email from the system is also very good. Pros Ability to add one's own fields is brilliant. It is very easy to use and the support is excellent. Cons One has to be connected to the cloud to access information. Review Source Similar Products Featured