# Page 3 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Freshsales ## Showing most helpful reviews Showing 51-75 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Kevin M. CEO Computer & Network Security Used the software for: 6-12 months ### "The best CRM and email marketing solution in the market!" October 3, 2022 5.0 Pros When you are a one-man band, I need as much automation as possible. Freshsales offers that and is the best at it. Cons They have a limited list to integrations to other products in the market. Reason for choosing Freshsales Their support is AWESOME! Their automation tools are great! Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) They all had their own uniqueness, but I need a tool to do it all in one and have the best outcome and Freshsales give that to me. Review Source MN Mahesh N. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Buggy product and horrible customer service " January 7, 2023 1.0 I wouldnt recommend it to anyone and regret paying for the product Pros Not much. The product is OK but the support is just mind-numbing Cons We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales It was cheaper than hubspot Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We were using the free version of hubspot which was pretty good but their paid version was ore expensive than Freshsales Review Source Aatish R. Manager Business Development Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Just the push your sales team needs!" January 15, 2019 4.0 FreshSales has helped me in - 1. Delegating tasks to the team 2. Tracking of team activity / performance 3. Increase accuracy of sales forecast 4. Identifying neglected contacts in the database Pros Comprehensive CRM tool which blends in with your e-mail box. Primary advantage is that it screens and displays e-mails only from the contacts listed in the CRM (no need to browse through internal / vendor communication, while searching for any e-mail). Further, it categorizes conversations corresponding to a particular person (contact), company or any deal. Also, including complete record of calls, e-mails, chat and other communication to one customer by various people in the organization The ease of task delegation / collaboration with others in the team is a cakewalk with FreshSales. Another benefit is task, appointment reminders across time zones. In addition to this, it can also tag the location for the meeting accurately on google maps / Uber app. Tracking of e-mails - it not only tracks if the e-mail is opened but records the number of times it has been opened with the respective time-stamp. One more highlight is the bulk e-mailing to the complete database at a single click. Importantly, the e-mails are recorded as individual emails to parties in your e-mail box with a metric analysis of opens, bounces, clicks of the shared hyperlink. Second aspect to the CRM tool is the managerial feature of generating reports. It displays reports for all team members with respective sales activities, follow-ups, action items against every deal. Access of complete database via the mobile App! This enables quick review and follow-up drastically reducing response time to customers. Cons A limitation observed is that the software takes longer time to load in case of heavily loaded database. Review Source KREASAN M. Sales Team Information Technology and Services Used the software for: 6-12 months ### "Waking up to FreshSales" August 30, 2019 5.0 Managing clients per product and account management teams increase overall and all-round efficiency for our brand. We are able to deliver to our clients in the shortest times due to this tool being so thorough and granule in a clients profile and notes and tasks sub-sections. Pros After a busy weekend, one of the most inspirational and motivational things to look forward to on a Monday morning is the fact that I can pick up where I had left off using Fresh Sales as a guided in-depth CRM platform. This product has become like my business or team partner. The ongoing enhancement and functional upscaling of this software make for comfortable selling, tracking planning, and auditing processes. It also allows for sales teams and management to share accurate real-time information. The “On the Go” mobile app features are a huge delight for teams that are mobile and need information or need to input the same “On the Go” The task reminders that synchronize with my calendar and phone reminders allows me to stay on top of all my tasks within the system and manage customer expectations efficiently. My sales teams are happier and more productive because of this effective tool. Built-in accounting features make it a "dream" to integrate into large financial system as well Thank you FreshSales for brightening my day. Cons I would like more personalization for TABS in the stages of the sales pipeline. Due to our massive product offerings, we often find that we have to keep editing TABS, but it isn't a train smash. We will look at workarounds till the ever-innovative team at FreshSales provides more functional enhancements. Reason for choosing Freshsales Our technical team use the FreshDesk application and we are building more confidence in the "Fresh" brand Review Source Priya V. Team Lead - Customer success Computer Software Used the software for: 2+ years ### "Feels like a breath of fresh air" August 4, 2022 5.0 I had a great experience and it has made my life easy ever since I started using it. Pros The product is not bloated like most CRMs. It is very user-friendly and it has a left navigation panel that just lets navigating to any page easily and is very user friendly. Cons Would be great if it can be integrated with more softwares so there are a lot of options for customers. Review Source TK Ted K. Support Specialist Consumer Services Used the software for: 2+ years ### "Outstanding Sales CRM " August 24, 2023 5.0 Freshsales is helping our business grow and spread our product to new lucky customers Pros The integration process was quick and seamless. This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much more. Cons If FreshSales can be integrated with AI tools such as Vonage AI and ChatGPT that would be the greatest software package one can dream of. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Freshsales Freshsales is easier to use has more features and it is cheaper Review Source RC Robert C. Chairman Cosmetics Used the software for: 2+ years ### "Logical CRM" August 17, 2023 4.0 Overall, Fresh Sales is a good CRM with good support which was excellent a few years ago. Pros The logical setup and the initial support. Cons The lack of interest in sorting out some basic features which are essential to our company:1. The rating of leads by using a percentile calculation which is not relevant and the inability to delete previous incorrect ratings.2. Various small issues with functionality Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Freshsales Ability to setup without much IT support Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) The Complexity Of Dynamics Review Source NH Nicolas H. Entrepreneur Machinery Used the software for: 2+ years ### "Easy CRM for everyone - from small to large business" August 11, 2023 5.0 Fantastic product Pros I made first experience with SAGE CRM and Salesforce before I started with Freshsales. Implementation was very easy. I use it every day to follow up on sales leads and I send out a newsletter every month. But the best thing about Freshales is the support by Chat. You get immediate responses and help so that can get the job done. In most other CRM solutions there is either no support or it takes forever to respond. Cons nothing really, Sometimes I miss functionality that is only available at higher costs by purchasing more expensive plans Review Source VR Verified Reviewer VP, Sales Computer Software Used the software for: Less than 6 months ### "Legitimately the Worst CRM I've Ever Used" May 16, 2022 1.0 Our experiences have been lots of problems, no solutions. Pros They always remember to say "thank you for your patience" when telling us our support tickets haven't been resolved yet. Cons Off the top of my head: The program will randomly delete calendar events, sending cancellations to prospects but not alerting the user. Multiple meetings were missed because of this. It's been 3 months since we reported it and no fix has been offered. Subsequently all the calendaring has to be done manually. The email editor will randomly delete the line ahead when hitting the backspace key or the space behind when hitting the delete key. To make it interesting it will sometimes do nothing when you hit either key. We have a report in the system showing overdue tasks. This report keeps pulling tasks that have actually been deleted from the system. There's no way to clean up the reports because you can't access the deleted tasks they are listing. We just switched credit cards for the account because the previous was expiring. This came at the same time that they've extended us a credit because of all the problems we've had with the system. The result is that the invoice due is less than the minimum charge level on the card ($0.01 due, $0.50 card minimum). As a result they haven't been able to add the card and we keep getting a banner stating access is cut off in 2 days. They've stated this has been fixed but the banner is still there. Those are just a few things... did I mention that if you take notes in the Notes section of a Calendar event the system will randomly forward those to the other party? Found out about that one the hard way... Review Source Paul W. Chief Product Officer Computer Software Used the software for: Less than 6 months ### "Easy On-boarding and setup, fast support." January 31, 2019 5.0 We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations. Pros I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems. Cons Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features. Review Source Peter V. Business Development Manager Insurance Used the software for: 2+ years ### "Look at this, and I promise you, you'll forget about SalesForce" October 11, 2018 5.0 Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had more meetings with my team to try and figure out the details in a month than I've had in a quarter! We decided to take a look at Freshsales when it came out (end of 2016 I believe), mainly because we've been using Fresh Desk for years and wanted to give them a shot. After the demo, it was a no-brainer. Once we got our account, it took me maybe a week to set everything up and we were ready to go. The interface was just so sleek and stripped down of all those unnecessary fields and options. I could see what was happening, when, and finally what to expect (the latter being very important for any sales manager). Overall, it works just so well for us (small family owned business) and we won't be looking to change anytime soon. Pros There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general. Cons Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose). Review Source VR Verified Reviewer Business Development Manager ¿ Video Conferencing Used the software for: Less than 6 months ### "A great Sales CRM with all of the modcons; part of an excellent 'fresh' suite." October 6, 2017 4.0 Pros 1- Freshsales is very easy to use and is a solution that I believe is a good fit for a growing team, as the platform has a very small learning curve. I feel confident in being able to teach a new staff member how to use it. We don't use Freshdesk, but their native integrations with that, other Freshworks applications, and 3rd party tools in Freshsales would be very suitable to teams that offer support, or already have an existing marketing/service delivery software stack. 2- The development team frequently release new features that make the experience of using the platform better and better. I have subscribed to the top tier, but even their entry level and middle range offers go head to head on features with the big name CRMs that cost double the subscription fee. 3- Finally, the mobile application's latest release is absolutely brilliant more than what you could want or expect from a mobile version of your company's sales CRM. Cons 1- Some of the 'bells and whistles' that come with other Sales CRMs aren't available or can only be achieved by using third party tools (Zapier) hacked together with Workflows. Examples of these are: "automatically remind me to follow up if I haven't heard back from this lead/customer"; and support for recurring deals (such as businesses that sell based on annual subscription models). 2- There seems to be a fair bit of data visible (eg: metadata on each lead or contact) that really isn't important to the average user. And it would be great if a user could choose which fields appeared in the summary view of their contact, rather than just having the first few fields show. Having said that, the Development team appear to listen to their community, so this comment may be out of date, depending on when you're reading it! Review Source MD MONAISA D. Psicóloga Mental Health Care Used the software for: Less than 6 months ### "Excelente " June 2, 2024 5.0 É um excelente recurso para quem está iniciando na pequena ou média empresa. Pros Os recursos de captação de lades e previsão de vendas Cons No geral o o preço poderia ser mas acessível. Review Source Amirullah H. Product Specialist Marketing and Advertising Used the software for: 1-2 years ### "Freshsales is User-Friendly Apps" October 4, 2022 5.0 We are very helpful to manage Contacts, Deals and others. Moreover, the Customer Journey feature and also Wofkflow to set up Automation according to our business needs And also we are very helpful to manage our Sales Team well. Because everything is well recorded in Freshsales Suite Enterprise Pros The feature we often use is Marketing Automation. And of course Freshsales is very easy to use and the UI/UX display is very attractive. Cons We think there is a need for integration with several marketplaces other than Shopify Like Shopee, Lazada and Tokopedia Because in Indonesia, there are still many who use the Marketplace Reason for choosing Freshsales Because the features are complete and in accordance with our needs. And the price is friendly for our business Review Source VR Verified Reviewer Snr. Marketing Support Executive Events Services Used the software for: 2+ years ### "A bland CRM" August 14, 2023 3.0 With Freshworks, there are always bugs in the system to fix and improvements to make. Pros Features are mostly standard and nothing outstanding Cons Support engineers can take months if not a few years to fix the issue. Review Source SF Sam F. Executive Airlines/Aviation Used the software for: 1-2 years ### "A good solid CRM product and service" August 21, 2023 5.0 A good product with good service back up Pros We use the WhatsApp. marketing on a weekly basis Cons WHatsApp journey gliches, although this may be a fault with Meta Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing Freshsales We liked the sales approach from Freshsales Review Source AC Alvaro C. CEO Computer Software Used the software for: 6-12 months ### "Best CRM! Easy to use" August 21, 2023 5.0 Its the best solution that we can use. We have all our operations integrated in Freshworks ecosystems. Pros I like a lot, becausa you can implement, deploy and use the software in few days. The interface its very confortable and its too easy to use. All the types of users can use it. Cons Nothing at the moment. We hace all cover with freshsales. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Freshsales Its really ease to use and deploy. Review Source KA Karol A. Junior Sales Support Specialist Consumer Goods Used the software for: 1-2 years ### "Mixed feelings" August 8, 2023 2.0 I am actually struggling with use of the system, it lacks basic customization features such as fields for activities. Pros I like the fact, that if offers you some basic features of customization Cons I hate that when you have custom sales activity you can only have one field set for all of these. Also the scope of access is not so much customizable, of course it offers some basic things but nothing more that that. Also come on, why can't I report those custom sales activities? Review Source Dina Mahery Ismael R. Responsable Investment Management Used the software for: 6-12 months ### "Freshsales, le meilleur " October 10, 2023 5.0 Pros Freshsales , est un outil CRM qui permet de gérer des e-mails à canaux multiples et plus encore pipeline pour conclure la vente plus facilement qui combine les fonctionnalités commerciales et marketing.. Cons Mon utilisation, Freshsales est idéal à l'automatisation des forces de vente pour augmenter la productivité et aussi l'amélioration dans la gestion de revenue,mais pas souvent il y a un petit bug sur l'interface c'est-à-dire les ponts avec Freshsales ne sont limpides . Review Source JL Julio L. SDR Construction Used the software for: 1-2 years ### "Great CRM for your company." August 5, 2021 5.0 In overall we are really happy with this CRM, we have been using it for years now, we honestly think that there is room for improvement but so far we like it, and is what you need to keep your business going. Pros I really like the fact that this CRM allows me and my company to keep track of the prospects we are working with, we can keep track of the last contacts, if we made a phone call or an email and save tasks to continue working in the future. Is also a great tool to keep track of the pipeline process with financial information and pending tasks. Cons Keep all the prospects updated is one of the topics they can improve, is not easy to always have all the team to work on a lead and add the information, and is better to work on a computer than on a phone app, in the construction field you are always traveling and is really hard to have a laptop with you so I think a mobile version with better options and more user friendly is better. Review Source VR Verified Reviewer Outreach Manager Education Management Used the software for: 2+ years ### "Freshsales for better Sales" December 7, 2022 5.0 It has been a good CRM for improving sales Pros Email Tracking, Lead Management, Sales sequences Cons A bit higher on the commercial side than the others. Review Source HP Huan P. Sales Executive Computer Networking Used the software for: 1-2 years ### "Best CRM for your small to big team" May 23, 2021 5.0 Pros The the marketing automation tool is the most interesting and useful tool in this CRM. This tool help you to qualified or unqualified the lead depend on your condition. If you have 1000 leads that come from your landing page, you could not qualified by manual, this tool with the automation function will help you to do that. Cons I used the mid tier plan so I don’t have access to the Sale Forecast function with really important. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source PR Pauline R. SDR Computer & Network Security Used the software for: 6-12 months ### "Freshsales Review" January 29, 2024 3.0 Pros It is a great first CRM when you are a small company just starting your business and growing your database. I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management is great and quite intuitive. Would definitely recommend for a small budget and small startup. Cons Some of the features were very tricky, the layout is not very intuitive and it is quite hard to see all your information. Once again, if you try to scale or actually do forecast/sales pipeline review, I'm not sure it is the best tool Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Robert F. Network Access Engineer Utilities Used the software for: Less than 6 months ### "Excellent CRM for beginners" October 4, 2018 5.0 Our previous CRM was a bespoke system where our developer had "disappeared" and wasn't responding to support, so we needed a quick solution to replace it. I managed to manually copy all of our contacts from our old system into a spreadsheet which then imported easily into Freshsales. The overall experience is great and it's reassuring to know that the support team are so helpful. The product will likely need some customisation and integration to fully suit our needs but this is well in progress now and we're getting to grips with it very well. Pros The interface is well designed, easy on the eyes and easy to find your way around. The settings are organised into relevant subcategories and everything is easy to configure even for a novice. Importing contact data from a spreadsheet was very simple and saved us a load of time. Searching for contacts is a breeze, the search bar at the top includes all profile fields so it's easy to find the contact you're looking for. The support team go above and beyond to ensure you get setup quickly and to make sure Freshdesk operates exactly as you need it to and adapts to your existing business processes. For any query that I had, the team were proficient and made sure to find a solution that worked for me. This awesome support is even available on the free plan. Cons I guess it's not really a problem with the software, but we moved from a bespoke CRM over to Freshsales and as someone not too experienced with this sort of software there was a lot of information to take in at once and learning where things are and how to use each feature occasionally took a little reading, but documentation is very well written and the support team just a quick call away if I got stuck. Review Source HC Humberto C. COO Cosmetics Used the software for: 1-2 years ### "If you need support, look elsewhere" March 17, 2021 5.0 In short, great app, downright awful support Pros Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well. Cons As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Freshsales The decision to choose freshworks was for most part driving by cost. 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