--- title: "Page 3 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Freshsales the right CRM solution for you? Explore 623 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155563/Freshsales/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Freshsales 4.5 (630) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 3 - Reviews of Freshsales ## Showing most helpful reviews Showing 51-75 of 630 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tyson N. Enterprise Account Executive Used the software for: Less than 1 year ### "Freshsales is a GREAT sales CRM for under $10M in revenue" May 11, 2022 3.0 I have built startup sales teams, and I would have chosen this over all of the other startup-class CRMs out there. It may not last forever, but in my opinion it will last many until they are closing $10+ in annual revenue. Pros You can manage deals, deal stages, forecasting, and a lot more extremely well within this tool. It is surprisingly strong as a standard sales CRM and will meet most, if not all needs, for a small to mid-size company. It is a stronger offering that many that target this same segment. Cons There is a lack of global integrations that make life easier, and as needs get more complex in reporting, deal structure, etc. Also, in the prospecting stages, it simply doesn't do well enough in tracking (which may again be an issue of integration, but is problematic). Leads are better tracked in another tool. Review Source Devyani S. Customer Relationship Associate Used the software for: 1-3 years ### "Best high end software for sales manager and their team working in startups" March 29, 2022 4.0 There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department. Pros I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns. Cons I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software. Alternatives considered [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Kevin M. CEO Used the software for: Less than 1 year ### "The best CRM and email marketing solution in the market!" October 7, 2022 5.0 Pros When you are a one-man band, I need as much automation as possible. Freshsales offers that and is the best at it. Cons They have a limited list to integrations to other products in the market. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) They all had their own uniqueness, but I need a tool to do it all in one and have the best outcome and Freshsales give that to me. Reasons for choosing Freshsales Their support is AWESOME! Their automation tools are great! Review Source Tech S. IT Manager Used the software for: Less than 1 year ### "Best Features of Freshsales CRM" November 20, 2022 5.0 Global Compliance requirement as such that of GDPR & Other relevant regulation with regards to DATA Management & security. Pros Phone system & O365 Email Integration & reporting features. Cons Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices. Linking of Deals with Emails Switched from Integration & cost optimizing Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Freshsales Out of box setup, unlimited tech chat/email support, phone system & email click setup. Review Source Kharn D. Managing Director Used the software for: 3-5 years ### "Creates unrivalled efficiency for the team." September 28, 2022 5.0 As previously mentioned, genuinely outstanding. Pros Outstanding software. Having everything needed in place, all lead tracking, lead generation, marketing and calls, really does the 360 feel freshworks are aiming towards. Customer support is unrivalled across all other software we have used previously. I would go as far as saying it’s better than any software or saas support I have come across. Cons Having too many features to implement quickly! Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Features available in on place with freshworks instead of multiple suppliers. Review Source MN Mahesh N. CEO Used the software for: Less than 1 year ### "Buggy product and horrible customer service " January 17, 2023 1.0 I wouldnt recommend it to anyone and regret paying for the product Pros Not much. The product is OK but the support is just mind-numbing Cons We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We were using the free version of hubspot which was pretty good but their paid version was ore expensive than Freshsales Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Freshsales It was cheaper than hubspot Review Source Manager Business Development Used the software for: Less than 1 year ### "Just the push your sales team needs!" January 16, 2019 4.0 FreshSales has helped me in - 1. Delegating tasks to the team 2. Tracking of team activity / performance 3. Increase accuracy of sales forecast 4. Identifying neglected contacts in the database Pros Comprehensive CRM tool which blends in with your e-mail box. Primary advantage is that it screens and displays e-mails only from the contacts listed in the CRM (no need to browse through internal / vendor communication, while searching for any e-mail). Further, it categorizes conversations corresponding to a particular person (contact), company or any deal. Also, including complete record of calls, e-mails, chat and other communication to one customer by various people in the organization The ease of task delegation / collaboration with others in the team is a cakewalk with FreshSales. Another benefit is task, appointment reminders across time zones. In addition to this, it can also tag the location for the meeting accurately on google maps / Uber app. Tracking of e-mails - it not only tracks if the e-mail is opened but records the number of times it has been opened with the respective time-stamp. One more highlight is the bulk e-mailing to the complete database at a single click. Importantly, the e-mails are recorded as individual emails to parties in your e-mail box with a metric analysis of opens, bounces, clicks of the shared hyperlink. Second aspect to the CRM tool is the managerial feature of generating reports. It displays reports for all team members with respective sales activities, follow-ups, action items against every deal. Access of complete database via the mobile App! This enables quick review and follow-up drastically reducing response time to customers. Cons A limitation observed is that the software takes longer time to load in case of heavily loaded database. Review Source Insurance Agent Used the software for: Less than 1 year ### "It's a great CRM!" January 25, 2019 5.0 All-in-All it's a great software to use. I conclude with the fact that freshsales is ever changing and in my 6 months of usage I have seen anticipated improvements appear right before my eyes. It's perfect for users who are looking for a cost effective and flexible solution to customer relations. The kinks in its usage can be ironed out through support and further improvement of the software itself. It's a great CRM! Pros The BEST part about Freshale's is the endless capability for customizations and integrations. This allows users to create systems of follow up with multiple points of contact to the client. The new future to manage duplicates was a great addition. I also love the capability to attach documents to client files, really comes in handy. Cons The system is relatively easy to understand however when it comes to usage I find it's very clunky. I can see how the open set up and free customization may overwhelm even experienced users. I would even say that, the coders and web designers at freshsales had more of an influence on this product then the relation management professionals. It sort of like a "Droid" cell phone. The technology in the phone is superior and far more advanced, yet users are not acclimated to the application of it. I would like to make two suggestions to address such. First, I'd like to point out that even though I'm bring this up in the 'con' section, I have NEVER had a problem with Freshsales support team. When in reference to the wieldiness of the software I think that Freshsales could benefit from a hand on approach and a thorough process in training the users. You see if the users understood Freshsales as much as you folks do I'm certain the above 'con' would be null. Second, in relation to the same 'con' described above I believe this can be solved more directly. What I mean by that is creating an internal prioritization based on recent actions, recent stage changes, number of exchanges, lengths of conversation and what ever variables you guys think that can measure and use as info to prioritize leads. Then possibly a dashboard view, displaying these prioritized leads as well as up coming tasks and appointments, metrics on call volume and possible targets or goals. Review Source JJ G. CTO Used the software for: 1-3 years ### "Great CRM Platform for Startups and Growing Businesses" November 14, 2022 5.0 Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline. Pros When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform. Cons The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales. Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix24 interface was overwhelming for our team. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source Priya V. Team Lead - Customer success Used the software for: 3-5 years ### "Feels like a breath of fresh air" August 22, 2022 5.0 I had a great experience and it has made my life easy ever since I started using it. Pros The product is not bloated like most CRMs. It is very user-friendly and it has a left navigation panel that just lets navigating to any page easily and is very user friendly. Cons Would be great if it can be integrated with more softwares so there are a lot of options for customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Gregor G. Marketing Manager Used the software for: 3-5 years ### "Freshsales suite fulfills our needs" October 12, 2022 5.0 Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow. Pros This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS... Cons I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions. Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Freshsales We were using Freshsales for 2 years now. We searched for alternatives, but we saw that Freshsales serves all our needs. Review Source Ted K. Support Specialist Used the software for: 3-5 years ### "Outstanding Sales CRM " August 25, 2023 5.0 Freshsales is helping our business grow and spread our product to new lucky customers Pros The integration process was quick and seamless. This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much more. Cons If FreshSales can be integrated with AI tools such as Vonage AI and ChatGPT that would be the greatest software package one can dream of. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reasons for choosing Freshsales Freshsales is easier to use has more features and it is cheaper Review Source Business Development Manager Used the software for: 3-5 years ### "Missing things rivals do well" October 11, 2022 3.0 Not great. Customer service is excellent, though! Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales. Pros What it has is pretty easy to use, and finally with the addition of timeline view, getting different views is good. Creating reports is not easy, although very powerful. Cons Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having intelligent algorithms that are deal-specific. Also, no search function on email page immediately makes have email sync pointless for me. Sync is slow. I can add a deal, or a contact, but often won't appear in searches for a long time, so I can't start linking emails or creating new deals. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) In theory to fuse together our technical department with sales, as they already used FreshDesk. However, this hasn't actually happened. Review Source Entrepreneur Used the software for: 3-5 years ### "Easy CRM for everyone - from small to large business" August 14, 2023 5.0 Fantastic product Pros I made first experience with SAGE CRM and Salesforce before I started with Freshsales. Implementation was very easy. I use it every day to follow up on sales leads and I send out a newsletter every month. But the best thing about Freshales is the support by Chat. You get immediate responses and help so that can get the job done. In most other CRM solutions there is either no support or it takes forever to respond. Cons nothing really, Sometimes I miss functionality that is only available at higher costs by purchasing more expensive plans Review Source Manuel A. Sales Manager Used the software for: 3-5 years ### "Best Freshsales review by top user" May 26, 2021 4.0 It is my first CRM which i helped integrating and bringing forward and there hasn´t been any day in the time I have used it that I thought I neede another one. Pros Freshsales is always aiming for the best user experience. The support is very fast and eager to understand and solve problems. Cons What makes it good is the main fault for me as well: The software changes so much that a lot of times wrong translations come with it as well as not every single update only contains senseful stuff. Review Source Chief Product Officer Used the software for: Less than 1 year ### "Easy On-boarding and setup, fast support." February 1, 2019 5.0 We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations. Pros I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems. Cons Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features. Review Source Ótimo atendimento Used the software for: 3-5 years ### "O melhor atendimento." August 13, 2024 5.0 Eu gostei muito e eu recomendo a todos, eles são muito atenciosos e educados Pros Eu gostei do excelente atendimento que eu tive quando entrei em contato com a empresa, os atendentes muito educados tiraram todas as minhas duvidas e me deram todo o suporte que eu precisava Cons A parte de ficar emperando ppr muito tempo, o bom é que quando somos atendidos entendemos o porque deles demorarem em cada atendimento, e porquê eles passam para os clientes o máximo de explicação possível. Review Source Head of Operations Head of Operations Used the software for: 3-5 years ### "Great basic CRM but needs to evolve " September 29, 2022 3.0 Good basic tool to quickly get started but recently not many new features and lacks some Enterprise features Pros Ease of use, quick implementation. Cloud based and good mobile device support Cons Does not integrate well with other Software. Impossible to get out the data in a good and automated way into corporate reporting (e. g. Qlik Sense) Review Source Aaron N. Strategy Analyst Used the software for: 1-3 years ### "Freshsales - CRM for the startup of tomorrow" August 14, 2024 4.0 Overall Freshsales is a great CRM tool for a new startup to base its sales department. Pros It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform. Cons The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Features and Pricing compared to the old CRM Review Source Amirullah H. Product Specialist Used the software for: 1-3 years ### "Freshsales is User-Friendly Apps" October 6, 2022 5.0 We are very helpful to manage Contacts, Deals and others. Moreover, the Customer Journey feature and also Wofkflow to set up Automation according to our business needs And also we are very helpful to manage our Sales Team well. Because everything is well recorded in Freshsales Suite Enterprise Pros The feature we often use is Marketing Automation. And of course Freshsales is very easy to use and the UI/UX display is very attractive. Cons We think there is a need for integration with several marketplaces other than Shopify Like Shopee, Lazada and Tokopedia Because in Indonesia, there are still many who use the Marketplace Reasons for choosing Freshsales Because the features are complete and in accordance with our needs. And the price is friendly for our business Review Source Director Used the software for: Less than 1 year ### "Buggy and full of errors" December 7, 2022 1.0 I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another hopefully better system. Pros The software is in the cloud can use it from anywhere Cons The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. Every day I discover new errors - limitations and bugs in the system. I will not renew my subscription. The worst part for me is the fact that I have been unable to export my contacts from the system - which limits me to go to another system that works more reliable. I am also not impressed that my credit card details are stored by the system. This is actually open to fraud and hacking - so if their buggy system gets hacked then my credit card details are open to the hackers. NOT VERY NICE Switched from [Act!](https://www.capterra.com/p/175860/Act/) They were too expensive to renew Reasons for choosing Freshsales I was stupid that is it. Review Source Executive Used the software for: 1-3 years ### "A good solid CRM product and service" August 22, 2023 5.0 A good product with good service back up Pros We use the WhatsApp. marketing on a weekly basis Cons WHatsApp journey gliches, although this may be a fault with Meta Switched from We switched from Monday.com for ethical reasons. We did not want to use a product that was from a company operating out of an immoral apartheid state such as Israel. As an organisation we boycott all Israeli products and services and support the United Nations in condeming the illegal occupation of Palestine and oppression of the Palestinian people. We believe in a free Palestine. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reasons for choosing Freshsales We liked the sales approach from Freshsales Review Source CEO Used the software for: Less than 1 year ### "Meyann Fresh sales review " March 5, 2024 4.0 My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process Pros Pricing, it's affordable and convient for buyers Cons My least like about Fresh sales is the part of trying hard to convince the buyer to put their money in, I believe the value of the product should be able to be convincing that it will solve the needs of the buyer Review Source Junior Sales Support Specialist Used the software for: 1-3 years ### "Mixed feelings" August 11, 2023 2.0 I am actually struggling with use of the system, it lacks basic customization features such as fields for activities. Pros I like the fact, that if offers you some basic features of customization Cons I hate that when you have custom sales activity you can only have one field set for all of these. Also the scope of access is not so much customizable, of course it offers some basic things but nothing more that that. Also come on, why can't I report those custom sales activities? Review Source Print & Digital Media Generalist Used the software for: Less than 1 year ### "Freshsales allows for a quick start" October 8, 2018 5.0 To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job. Pros There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's. Cons There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.