--- title: "Page 4 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is Freshsales the right CRM solution for you? Explore 623 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155563/Freshsales/reviews/?page=4" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Freshsales 4.5 (630) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 4 - Reviews of Freshsales ## Showing most helpful reviews Showing 76-100 of 630 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Responsable Used the software for: Less than 1 year ### "Freshsales, le meilleur " October 11, 2023 5.0 Pros Freshsales , est un outil CRM qui permet de gérer des e-mails à canaux multiples et plus encore pipeline pour conclure la vente plus facilement qui combine les fonctionnalités commerciales et marketing.. Cons Mon utilisation, Freshsales est idéal à l'automatisation des forces de vente pour augmenter la productivité et aussi l'amélioration dans la gestion de revenue,mais pas souvent il y a un petit bug sur l'interface c'est-à-dire les ponts avec Freshsales ne sont limpides . Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Review Source Outreach Manager Used the software for: 3-5 years ### "Freshsales for better Sales" January 4, 2023 5.0 It has been a good CRM for improving sales Pros Email Tracking, Lead Management, Sales sequences Cons A bit higher on the commercial side than the others. Review Source Client Lead Used the software for: 3-5 years ### "A new innovative tool for your CRM needs " April 8, 2024 4.0 Pros 1\. Customized design for clients 2. Great interface 3. Excellent dashboard 4. Helpful product team Cons 1\. A bit expensive 2. Not mobile friendly Review Source PR Paulinr R. SDR Used the software for: Less than 1 year ### "Freshsales Review" January 31, 2024 3.0 Pros It is a great first CRM when you are a small company just starting your business and growing your database. I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management is great and quite intuitive. Would definitely recommend for a small budget and small startup. Cons Some of the features were very tricky, the layout is not very intuitive and it is quite hard to see all your information. Once again, if you try to scale or actually do forecast/sales pipeline review, I'm not sure it is the best tool Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Sri Lakshmi Swetha V. Customer Advisor Used the software for: 3-5 years ### "Freshsales for Sales " September 29, 2022 4.0 Pros Easy scheduling of sales sequences and automation, mail tracking - clicks and opens, getting insights from the campaigns. Cons Few things here and there in the UI are not so good. It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change. Review Source COO Used the software for: 1-3 years ### "If you need support, look elsewhere" March 19, 2021 5.0 In short, great app, downright awful support Pros Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well. Cons As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Freshsales The decision to choose freshworks was for most part driving by cost. Review Source Customer Service Ambassador Used the software for: 1-3 years ### "Easy Automation" November 29, 2023 5.0 Created marketing campaigns to predict sales, created scenarios to see the different results, created templates from scratch with the team to see what else we can do for more. Pros The design and the usage of salesforce automation feature makes Freshsales the best as it has the simplest but most effective features that enables you to create, customize, modify, and monitor sales activities. Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line. Integration with other products on another hand is also very usable as we used it with other software which worked fine. Cons The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much faster. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Accountant Accountant Used the software for: 3-5 years ### "Best Sales CRM " August 29, 2023 5.0 It is helping our business grow and the cost is inexpensive. Pros The integration was quick and painless. The lead generation and omni channel support is outstanding Cons We would like to see integrations with AI tools such as ChatGPT Review Source Inside sales executive Used the software for: 1-3 years ### "Freshsales - CRM" July 18, 2022 5.0 I use freshsales email marketing, account management and lead management purposes Pros Good UI design and user friendly platform i used freshsales for bulk email campaign and sales pipeline management Cons It a user friendly platform easy to understand about the tool if you are a fresher ...no issues Review Source Manager for Business Development Used the software for: 3-5 years ### "Freshsales CRM Review" August 22, 2023 4.0 Pros Freshsales has lots of good features, and the price is reasonable compared to others in the market. The customer service and support desk is stellar; they are always available to chat and assist within minutes. Cons The product is difficult to navigate and at times feels unintuitive. Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app. However, they are always growing and sending out updates, so I know they're working on this. If you're willing to learn the interface and deal with some of its quirks, then you'll be rewarded with creative features and excellent customer service. If you want a simple, easy to navigate and use CRM, I would look elsewhere. Review Source Senior Consultant, Solution Sales Senior Consultant, Solution Sales Used the software for: Less than 1 year ### "Freshsales is intuitive and simple to use and incorporates VOIP services into the CRM." May 22, 2018 4.0 Freshsales allows me to create email marketing campaigns and track my deals in one simple UI. I like how easy it is to navigate and I love the VOIP feature. I can get my work done much quicker and more effectively when using Freshsales. It helps me make more outbound calls and get in touch with more prospects. Pros I love Freshsales. The software is very easy to use and much more simpler then Saleforce.com. It's pricing is also fair and competitive and the email marketing, deals tabs and database are very easy to manipulate. Plus Freshsales is a part of a larger CRM service and allow you to bolt on other components if you want to do other things. I'm a huge fan of simple and Freshsales makes the whole process of sales CRM simple and easy. Very little ramp up time. Cons It's close to impossible to get customer service person on the phone and they are not fast to react. It's a shame since some of their competitors do a much better job at this. I had a question about changing my credit card information and it just way to long to get the simple response I needed in order to fix the problem. They do have a resource center where you can ask questions, but I don't get the sense that customer service is a huge priority for them. Review Source CEO Used the software for: 3-5 years ### "The Best CRM " November 7, 2022 5.0 very nice Pros easy management, high integration possibilities and high level automations Cons We should have a way to send the proposoals to approvement before send it to the customer. Reasons for choosing Freshsales At the time it was more expansive than other tools, but it deliveries a lot more also Review Source Inside Sales Director Used the software for: Less than 1 year ### "Freshsales is Awesome" August 9, 2023 5.0 Amazing! Pros The ability to have automation, a place to track sales, pipelines, accounts, contacts, etc has been extremely helpful for our company and to be successful in marketing, increase name recognition, and focus on building relationships with customers rather the mundane things. Also the customization is great. Keep up the great work Freshsales! Cons Better FAQ's that help teach about how workflows and journeys work. Switched from Last Fall (2022). Reasons for choosing Freshsales Price and features. Review Source CCO Used the software for: 1-3 years ### "Great fit for SMBs looking for their first professional CRM" July 4, 2023 5.0 This a cloud-based CRM that includes many features and very useful thinking to turn this solution into a key element of the sales team Pros Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a professional sales team Cons The main thing doesn't work for us on this was the problem integrating with our ERP and we ended to move to a CRM already integrated with our ERP Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Alfiya M. Software Engineer Used the software for: 1-3 years ### "Professional experience on working with freshsales" August 8, 2024 4.0 I worked with builder.ai where in a lot of customers used to come in for applications which can be customised. Tracking such leads was done through freshsales. We were able to successfully get a lot of leads using this tool Pros Since the company I was working with was very much into building customer relationships, this product proved beneficial. Tracking customer records is the best part about it Cons After sales, customer support is not very extensive. Hence maintenance of long term relationships may hamper Review Source Gina C. COO Used the software for: Less than 1 year ### "Great CRM for Start Ups" May 1, 2024 4.0 Pros It was very easy to implement. We setup email sequences quickly and starting automating sales tasks in just a few minutes. Cons The only issue I have had is I like to export our contacts and conduct my own reporting in Excel. It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the ability to filter who is exported. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Shreyansh S. MarkOps Associate Used the software for: Less than 1 year ### "Not the best CRM" March 13, 2022 2.0 We are trying to solve the issue of lead management but till date it has been proven to be creating more issues like the subscription renewal issue for Indian users. It has loads of features, most of which are not required. Pros The reports feature is above par, it helps in getting an insightful look of the data and thus, helps in proper analysis of the data. The UI looks neat. Cons UI is neat but very complex which ruins the user experience. It is also very slow and takes load of time to load. It has many irrelevant features which further degrades the UX. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Freshsales Due to the price Review Source Customer Experience Manager Used the software for: Less than 1 year ### "Great Product with the ability to manage your business" August 9, 2023 5.0 Freshsales has been a blessing for our organization. I am sure if I was using it more frequently, I would not have any concerns. Most of my concerns or difficulties come from lack of use. I would encourage you to give Freshsales a try! Pros Everything about this CRM is easy to use. Customer Support has been exceptional! Zoom style support calls have been instrumental in the use of Freshsales. Customer Chat and support email chains are managed quite well and timely. Cons Perhaps I need more training however, I find certain fields difficult to create. Review Source Factor A. Marketing Director Used the software for: 1-3 years ### "Great CRM/Marketing Automation and Sales Tracking Tool" September 19, 2022 4.0 Every company representative that we have worked with has been very responsive and helpful. Our experience with the product as a whole has been very positive. Pros Freshworks has made it much easier for our company to collect and track our leads with automated processes that save us time. The other products that are connected to Freshsales are also highly beneficial for keeping everything within one system (support tickets, chat, marketing, etc.) Cons I wish there were more in depth reporting options on the dashboard Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Freshsales Size and cost for our team at the time Review Source Finance Used the software for: 3-5 years ### "Freshsales helps medium sized businesses manage the process" April 1, 2020 5.0 Freshsales has made the process of managing leads and communicating with them till they become contacts through to client a more manageable process for our clients. it has also worked well for us. Freshsales is really the Sales force for the emerging enterprise. Pros If you want the functionality and capability of SalesForce for your medium sized business but you just don't have the budget, then FreshSales is the right software for you. I guarantee you you will be blown away by the functionality and the outputs you get from this for a fraction of the investment on what other corporates invest into their Sales CRM. There is too much to mention. You can synchronize emails to customers and the software is very easily customizable. It can be integrated quite easily with other software to enhance functionality. My medium sized businesses are over the moon with this software. From the reports you get, you can easily analyze the sales process and wee where the bottlenecks are. Cons Freshsales is priced on multiple users. This can get quite expensive for smaller businesses trying to tes out certain sales strategies. This is why I would recommend this more for medium sized busiensses. Review Source Marketing Assistant Used the software for: 1-3 years ### "A great suite to improve marketing effectiveness" October 15, 2018 4.0 Using both Freshdesk and Freshsales to manage our relationships with users and the business opportunities that may arise is the most efficient way to improve our sales effectiveness. Pros We are using Freshsales together with Freshdesk and it is the perfect solution to help our customers and manage all our relationships with them in a quick and simple way through an effective streamline. By adding the Freshasales API code in Freshdesk, the tools are automatically synchronized in order to keep track of the relationships that have occurred with all users. Freshsales helps to reach specific goals by setting up a valuable deal for each lead imported inside it. The deal management is really intuitive, just like all the other features available. The contacts can be easily imported uploading your customer lists in csv or similar file format. The CRM offers a built-in phone, an integrated email system, a user behavior, tracking, and a reporting system. As already written, Freshsales is really intuitive and easy-to-use thanks to its accessible menus and filters. There is also the possibility to customize some overviews in order to keep all essential information at your fingertips. It is possible to automatize pipelines and workflows as needed. Freshworks tool offers a great help desk, you can get support by email using the ticket system, by chat or telephone. The support team is always ready to help. Cons Some automatic reminders are missing. You can’t set specific alarms to be notified when a customer doesn’t get back to you or similar. Review Source CEO Used the software for: Less than 1 year ### "Lots of issues w/ CRM migration + bugs " March 12, 2019 1.0 Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product. Pros Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised. Cons During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team. Review Source Director Of Partnerships & Sales - US Used the software for: Less than 1 year ### "Freshsales - Refreshing Sales CRM" October 16, 2018 4.0 I've worked in a couple of teams with various business sizes, and pain areas, and for early stage, small and mid market companies' sales teams, Freshsales goes the extra mile helping them simplify the sales pipeline, and focus on what's essential, customer acquisition/journey. Pros What I like most is how light the software is, truly refreshing sales CRM software, just like how Freshworks team has branded Freshsales. One could have the CRM for all the stages from Lead-Deal, and then nurturing a customer later through freshchat/ freshconnect as the customer eventually moves to the hands of a client services specialist/ is now ready for upsells. Integrations to reach out to prospects additionally. They also have Sales Campaign feature for curated sales campaigns which could be used for early prospecting stage. Cons While I like how the product is evolving, which the team is doing a great job at, there are a couple of features, here and there, which are still being built, but I understand from discussions that the team does a serious work of taking into account most recurring customer feature requests and builds the same as soon as possible. Review Source Marketing Manager Used the software for: 1-3 years ### "Near close to perfect CRM " October 12, 2022 5.0 Pros The level of customizations freshsales offer is one of its best feateure, we wanted a software to automate our entire sales pipleine, from sending automated emails to lead management. Cons One issue we faced while using freshsales was custom fields do not have formula field and the ones which have are very limited. So you might face limitation when you use custom fields. Review Source Theresa R. Regional Manager Used the software for: Less than 1 year ### "There is a good ease in working independent of your team, and still with your team on contacts;" September 28, 2017 5.0 I am able to work remotely from the office and stay on top of my clients, and the office information with one smooth and easy tool. Plus it is available on both my Android phone and my laptop, and that makes my on the go life easier. Pros I like that it is easy to learn and use. You can sort your data in several ways, and at the same time, and this allows you to really drill down when you are prioritizing your contacts for the day. It also lets you see how many contacts someone else on your team got to in a day/week etc. Which is valuable when you are in a manager role, and or planning what is coming to you, or how it is handled if it is handed off. Also there is a schedule email option, that allows you to plan out when your contact will get an email, which can be handy and it will also notify you once it is sent out. Also you can create email templates that are either for your individual use, or for team use, with great ease, keeping you all on message. There are a LOT of options, that let you customize your experience and your data, and keep you on track of your contacts. Including notes, and tasks. I like the notes to keep the file updated, and tasks to keep other team members all on the same page with what the client is told, and what stage they are in; it really makes for fast and smooth team communication. (As a side note, I don't know what we pay for the product, so I can't speak to the value for cost, only for the pros and cons of the actual day to day use. So I skipped that as it is NA to me personally.) Cons When I have several pages of data, say 50 pages after my search, trying to get to page 35 is a little cumbersome, as I have to start at either page 1 or page 50, and go in the desired direction a few pages at a time. I can't just type in a box to go to page 35. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.