Pediatric Therapy EMR

5 / 5 47 reviews

Who Uses This Software?

Fusion Web Clinic serves outpatient pediatric physical, occupational, and speech-language therapy practices in the United States.


Average Ratings

47 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Fusion Web Clinic
  • www.fusionwebclinic.com/
  • Founded 2009
  • United States

About Pediatric Therapy EMR

If you're a pediatric therapist, you already know all the differences between treating children and adults. So don't just settle for any EMR. Choose Fusion, the only EMR designed specifically for pediatric OTs, PTs, & SLPs. Thousands of therapists across the country trust Fusion's pediatric-specific EMR to make them (and their practices) more efficient. Sign up for a free demo of Fusion today to find out how you can spend less time doing paperwork and more time treating patients.


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Pediatric Therapy EMR Features

  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans

Pediatric Therapy EMR Reviews Recently Reviewed!

Fusion has given me hours back in my day! Thank you Fusion!

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The access to a live person to quickly trouble shoot my problems is wonderful. Being able to manage multiple site locations is great and very helpful. Also, the training modules for my staff to reference are time savers.

Cons: My business has few unique nuances that make the system not 100% functional. Overall, the system is great it is just the abnormal operations in my business that make it somewhat challenging at times.

We have used this EMR for several years. It is well-designed, functional, and easy to use.

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is all inclusive, and it is very helpful to be able to manage multiple offices in one location. Patient data is accessible yet secure. The system is also designed for multiple disciplines. The best part for me is the billing and administrative sections which allow for easy tracking of claims as well as informative reports which would take hours to do by hand.

Cons: My least favorite part about this software is not being able to mark a patient tardy or calculate attendance by a date range rather than overall. It would be more helpful if we mark appointments more appropriately such as "Canceled by clinic" or "canceled by the parent" or "tardy" and then be able to calculate these by category. We must report the percentage to many insurances.

Overall: Scheduling, billing, and data entry encompassed in one product

We are so thankful for the support of the entire Fusion team.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a mom who started a nonprofit for children with special health care needs, and no background in the medical field, we needed an EMR software that is easy to use, self-explanatory, and cost effective. Fusion has fit our needs for both staff and therapists, and the ability to schedule, maintain records, and bill from one source, all for a low monthly fee, is beyond comparison. We started with a billing company to manage our claims processing, and when we were not receiving reimbursements in a timely manner we knew it was time process our claims "in house". It was a difficult and overwhelming experience, but the Fusion customer service staff was top notch in making sure that we felt supported and confident in the change. We are saving thousands of dollars and can track our reimbursements in real time. Thank you Fusion Team.

Cons: There is not much we don't like! The therapists wish that they could customize the SOAP Note more, but appreciate the thoroughness it requires.

System that simplifies the scheduling, notes and claims process, which increases my efficiency.

May 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: System is very intuitive, with great on-line Help and Customer Support. They have helped me navigate some non-standard situations.

Overall: Increased efficiency by saving me time, allowing me the ability to focus on other ends of the business requiring attention.

Easy to use. Helpful team if there are questions or issues. No software crashes

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many helpful features and the software is easy to use and navigate. If you have any issues or questions the support team always responds quickly and helps to the best of their ability. I have never had a negative experience while working with the support team. With the messaging feature, it is also easy to collaborate with your team.

Cons: While working with Fusion, I cannot think of a bad experience that I have had. Great features, no crashes and wonderful team.

Overall: Scheduling, messaging between team members, billing, documents, reminders, insurance authorizations, insights. I'm probably forgetting something because there are so many awesome features to benefit from.

The Perfect Web Clinic

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, modern software. Great for scheduling, billing and note taking. The authorization tracker is one of the best features and has helped a great deal in maintaining a clinic.

Cons: If there is something that is missing I cannot think of it. However, every part that I use I am happy with.

Overall: Our office's experience with Fusion has been incredible for both administrative personnel and therapists. This review is from the perspective of an office manager and not that of the therapists.

Fusion as a program is seamless in it's design and function. From scheduling, to billing, to note taking, Fusion has provided a simple software to manage these different tasks. The software is extremely easy to use and if you are unsure of how to do something there are options to read a "how-to" or the system will take you through the process, similar to a demo. The software itself looks modern, unlike other web clinics available, which still look stuck in 2009, thus making the experience very user friendly and pleasant to deal with.

Aside from the software itself, the customer service is where Fusion has one of it's strongest systems. I have yet to have a problem that has not been solved by a customer representative. The problems that have been worked on have ranged from simple quick fixes to more complex issues which have required further investigation on both of our ends. The support staff at Fusion is willing to go the extra mile to ensure that any and all problems are fixed leaving no stone unturned when searching for a solution. Their responses are quick (well under 24 hours) and are laid out in a way that anyone could understand. Rather than fix the problem and leave you unaware of the cause or solution, they make sure to explain each step so that the same problems can be dealt with in the future without their assistance. Fusion's support staff is top notch and will be do everything in their power to make sure that their customers are taken care of. This level of service stands out on it's own but is also appreciated after dealing with various insurance companies. on a daily basis.

Overall, I would recommend Fusion with 100% confidence to anyone who was looking to make use of a comprehensive software such as this. The software is easy to use and the support team is always a reliable resource for help. One last reason to go with Fusion is that they are always thinking of new ways to improve their software and are open to all criticisms and/or requests. It seems like once a month there is a new feature that has been added with the intent of creating a smoother experience. Fusion truly is a necessary tool in our office for both administration purposes and for our therapists and it is worth every penny.

Recommendations to other buyers: No

Vendor Response

by Fusion Web Clinic on April 10, 2017

Sophia - Thank you so much for the positive feedback and review! We are so glad that Fusion has brought so much value to your practice. As always, we are here for you and your patients.

Updates are fantastic!

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Fusion Web Clinic for the past 14 months. Recent updates to back office reporting and PA tracking jumps this EMR to 5+ ! What we love: fantastic customer service, Fusion team listens to users then make updates to improve, therapy staff love documentation, ease of managing claims for the billing and collections team, management staff can pull specific reports to direct goals, and so much more. Highly recommend this pediatric EMR!

Old Dog/New Tricks

Apr 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'll be telling every clinician I know about fusion. This has been such a good experience for us. I went from running a small, private-pay only clinic with paper charts, to electronic documentation, scheduling, and insurance billing in a pretty short time span. Customer service is accessible and FAST! The tutorial videos are a fantastic resource, and the program itself is really use-friendly, even for someone like me who always swore she would never give up the paper schedule book.

Fusion is a key component for the efficiency of my speech-language practice.

Mar 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The tutorials are extremely helpful and when needed expedient customer service is available with spot-on assistance! Fusion continues to integrate suggestions and/or requests from its customers; therefore, if there is a feature that I desire for my particular needs there is an avenue for receiving that feature in the future.

fantastic!

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Fusion Web Clinic for several months. It has made documentation painless, if that's possible. It is entirely customizable which is fantastic. It exactly suits a pediatric OT clinic. If I could give 10 stars for customer service, I would. The Fusion team is ALWAYS available - and they address any questions or issues in lightning speed, with a virtual smile on their faces.

The software is user friendly but the customer support is one of a kind!

Feb 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: With the personal customer support I was able to be fully up and running in 2 weeks. The system is easy to use and I am so happy! This software has helped my business tremendously.

Quick and friendly customer services when I had a Password issue of my own.

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using this program for 5 months now and it is very user friendly and easy to use. Customer support is great.

From our first introduction to our current transition the product and the people are great!

Feb 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Due to the unique scope of services we provide ranging from birth to three to Medicare clients, we are finding some limitations with the software, however we were anticipating most of these. The majority of our out-patient pediatric services are fully supported by Fusion. There are tutorial supports to aid in the transition, timely response to both e-mail and phone calls and the people are friendly, never judgmental and incredibly patient. We researched several software programs in our quest to find the best match for our needs and Fusion rose to the top with each encounter.

Great customer service and very happy with the sofware

Feb 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I recently switched to Fusion Web Clinic from another practice management software. While the task of transitioning to a new system is never easy, the staff at Fusion has done an impressive job toward making it less daunting. I have been highly impressed with the customer service and with the help I have received every step of the way. Any technical issue I encountered, as I am learning to use the software, has been addressed promptly and resolved quickly. I don't recall having an experience quite like this before. I do not typically write reviews, but thought this was worth sharing.
I highly recommend Fusion Web Clinic.

I am currently using 2 different EMR's for 2 different businesses. Fusion is more user friendly.

Feb 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like that Fusion has billing incorporated in the program and you don't have to use 2 seperate programs. The only con I can think of is that we are in AZ and sometimes we have to wait for a response.

Fusion; the visual reassurance.

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am new to a pediatric facility in the department of insurance collecting. Since working with Fusion software, I have been able to easily identify pertinent information within a timely manner while on the phone with insurance companies. Fusion offers a visual appeal and reassurance to claims and their status. As a collector, I spend most of my time in the "not paid" and "rejected" features which increases my time efficiency and the happiness of my manager. I am able to narrow down the problem claims this way. Fusion is my friend!

Amazing Customer Service

Jan 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a new user to Fusion, I have had several questions. When I contacted Emily for customer service, I was amazed that SHE answered the phone and was able to help me immediately. I was truly amazed! Thanks Fusion for your great customer service :)

Excellent, easy to use, and relevant to pediatric therapists

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company recently switched from an adult focused EMR to Fusion Pediatric software. The switch over has been a pleasant experience. They were very helpful in the set up of our clinic. They always answer any questions that we have very quickly and help us solve any problems. Fusion Pediatric EMR is so easy to use and so much more relevant to our practice. Our documentation time has been cut down significantly. As with any new software there is a learning curve and it takes time to learn all that fusion has available. However it is definitely worth the time it takes.

Vendor Response

by Fusion Web Clinic on January 26, 2016

Thank you so much, Deanna! We are glad to have you on board. As always, we are here to serve you and your patients.

Love the schedule features!

Jan 14, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The schedule is the best part of Fusion for us. We have 3 locations and therapists move between all 3 locations all week long. So it's great for them and the Administrators. The therapists struggled at first with the report writing because we want to personalize the reports and reformat them. It took several months for everyone to become comfortable with the adjustments they had to make. We do like the features for saving patient documents/records, helping to break our addiction to paper. Our bookkeeper feels Fusion is lacking with regard to accounting. Posting payments and applying credits is rather confusing. And it would be great if Fusion could link to a credit card processing program.

I am very pleased with the way Fusion and the engineers have taken an interest by meeting our needs on a couple of specific requests. We asked and they responded. That was very impressive and we loved that!

We use this software for documentation and billing purposes.

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The pros about Fusion is the excellent customer service you get from beginning to end. You could not ask for a more easy process to get started with Fusion. It all starts with Kathy with her expertise is getting you enrolled and great customer service to Emily in support who has answered any question I have had with the functionality of fusion. If you have a question, the support team has a quick response for you.
If you have an idea or a function that might help your practice, the engineers and the owner are willing to listen and if all possible add that feature in the next update. I really don't have any cons unless it is something I am used to doing in another software that fusion may not offer but at least I know I can put in a request and they are willing to work with me on getting what I need for our practice.

Customer Service is the best I have ever had with Medical Software

Jan 12, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Basically an awesome product, quick to respond to issues, and very friendly. Love Kathy & Emily (Derek is ok too, lol). Wish the accounting portion of the software was as efficient as the rest of it, but love the fact that they are constantly "tweeking" it to accomodate needs.

The software is very easy to utilize and the staff is excellent with set up and support.

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have had many positive comments from the front desk, support staff and therapists. Entering information and customization for reports is speedy and easy! Claims submission, electronic remits, scheduling, electronic faxing, secure email, patient reminders and the unlimited support has been fabulous. The set up and data import from our old system was priceless! Customer service has been SUPERB starting with the day we inquired about the product! Kudos to Fusion and to your wonderful, well-informed and friendly staff. We are very pleased with our decision to make Fusion Web Clinic our software of choice at Therapy Connections!

Excellent Product from all aspects - from ease of use to friendly and helpful customer service!

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great customer care and training from day one. The video tutorials are some of the best I have come across and provide great training to learn the software. Software that is applicable to a pediatric therapy practice with all parts relevant, unlike so many medical software products currently available. Support tickets with questions are addressed very quickly and always followed up to ensure the situation was fully resolved. FUSION listens as users suggest tweeks and takes them into consideration for continually improving the software. Highly recommend FUSION to other pediatric therapy clinics!

Excellent Program!

Jan 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had experience with 3 different kinds of documenting software and have looked into many others before choosing Fusion Web Clinic. The program is wonderful and assists therapists in creating efficient and timely documentation. Our company has been using Fusion Web Clinic for almost 2 years now. We have 10 therapists using the program and I repeatedly hear how much they are enjoying the program. Several of the therapists have used other programs and prefer Fusion Web Clinic above the others. There is a learning curve (as to be expected with all programs). When questions arise the customer service is top notch. I rarely experience customer service as fantastic as what Fusion Web Clinic provides. I highly recommend this program. They have gotten everything right from price, scheduling, documenting, report writing, personalizing, and the sense of humor every time you log in!

We have had great experiences with Fusion Web Clinic. The customer service is wonderful!

Jan 04, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service is kind and very helpful.
When using Fusion, sometimes can be confusing with billing and doing invoices. When we print out invoices for our patients, they get confused by the "total charges, total credits, and balance." Most patients think they owe the total credits. Sometimes when patients need receipts of their payment, the only thing we have is the invoice that says paid, it doesn't seem like a receipt.
Fusion makes scheduling patients very easy.
Overall Fusion Web Clinic is easy to use or is quick to learn. Could use more helpful tips or things to make billing, insurance reminders or document reminders easier.

Best program we've ever used

Dec 21, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, I think Fusion is great. We began using it almost a year ago and it is much more efficient than our previous program(s). From a scheduler's perspective, I have a few gripes about the calendar and difficulty in seeing all therapists in a single view. What's great is that they want to know when we have issues and they do their best to correct them, or to tell us why it isn't feasible. That it was designed for pediatric use was a huge plus for us. The documentation looks professional, the database is very functional and easily navigable, and it has made my job much more efficient. I can't speak to the billing piece and I know there have been a few hiccups on that end, but I give Fusion a solid 4 stars with the potential of 5!

Great EMR for smaller offices

Dec 19, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fusion has proven to be the perfect EMR and billing software for our small therapy office.
The System is easy to learn and the billing program is very efficient. There are some limitations regarding billing protocol for some payers but they are working on that. We direct bill Medicaid and Tricare and bill other payers using Fusion. This has worked very well for us. I would recommend Fusion to any private practitioner or small therapy office. It is a great value given the reasonable monthly cost. I'm sure it works well for bigger offices, I just have no experience with anything but small practices.

Fusion is easy to learn and increases efficiency!

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fusion has allowed all our therapists to save time documenting, especially on progress notes and evaluations. We appreciate the time-saving options and that each discipline can adapt documentation to fit our own clinic needs. We have saved paper and ink by emailing documentation. Our office staff also runs much more efficiently, utilizing all their time-saving options. The positive staff at Fusion has always been quick to respond to questions and made the transition a positive experience.

Simple, Proficient, Reliable

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fusion makes my job very easy. The software has an ease of use that empowers the user. Our practice has never had a problem or experienced downtime and customer service could not be better. I highly recommend Fusion to colleagues that are considering a switch of providers or going electronic. You will not be disappointed.

Getting Fusion was one of the best decisions we made for our pediatric outpatient clinic!

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fusion has a very comprehensive pediatric platform making it perfect for a pediatric clinic. When I started researching EMR systems, Fusion was the only software I could find that met the needs we had for our pediatric clinic. The staff at Fusion trained us thoroughly so the transition was seamless. It has greatly eased our paperwork burden and the turn around time from seeing a patient to receiving payment lessened significantly giving us a much better cash- flow.
The customer service that we have received from Fusion is outstanding. There is always a friendly and knowledgeable person who answers our calls and the needs we have for a documentation software has always been met. Over the years that we have been with Fusion, many great improvements have been made based on customer feedback.
The software is easy to use so it does not take a lot of time to train new staff. Our administrators use it to manage all aspects of patient administration and our clinic supervisors can easily monitor staff compliance and the quality and timeliness of documentation.
I have yet to find anything about Fusion that is a con!

What can I say, its been awesome!

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using this software has been very easy to navigate. I do the billing for my company which consists of a PT, OT & ST department, so we see almost 100 patients a day. As you can imagine this program has been a lifesaver. Love, love love the program!
The only con I can think of is when I send in requested documentation for a claim, the insurance company has a hard time telling which discipline sent the information due to the fact that all 3 disciplines are at the top of the page. Even when I reference the claim number.

Best private practice decision I have made

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before I began using Fusion, I had an outdated billing system that was becoming too much to handle and keep up with. I researched several options for software specific to pediatric speech therapy so I could stay above water. I decided to go with Fusion for the following reasons:

1. User-friendly layout of the site
2. Ability to keep all of my patient information and billing in one place
3. Customer service is outstanding
4. Online training videos
5. Price
6. Error-free claims submission
7. Knowledgeable staff
8. Data tracking graphs
9. SOAP notes that automatically generate claims when completed
10. Documentation printouts you can give to your clients

I wouldn't be able to keep up with my growing practice without Fusion! It has absolutely changed the way I do business for the better.

Fusion is a very user friendly, easy to navigate, software for billing purposes.

Dec 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Having all payers set up with ERA in Fusion makes posting payments very quick.
Being able to submit secondary claims electronically after the ERA is posted really has increased the turn around time for secondary payments.
Being able to view claims and make any changes on the claims, before they are submitted, saves denied claims in the future.
Cons:
No Accounts Receivable report broken down by age of accounts .
I have heard from the therapist that Fusion could use some updates when in putting documentation from evaluations.

I have worked on many medical billing software systems and I feel Fusion is one of the easiest to learn and navigate in. Fusion is quite capable of doing what I need it to do in order to get claims submitted promptly which allows for expedited insurance payments.

Vendor Response

by Fusion Web Clinic on March 30, 2017

Hi Traci - We have updated "Insights" to include the Accounts Receivable and Aging Reports, which you will be able to customize and pin to your Insights Dashboard.

This software was easy to get started on...very user friendly and great customer support!

Dec 17, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fusion is user friendly. The program is laid out nicely and for the most part self-explanatory. As an administrator and therapist, I have had very few issues with the program. When issues do arise, staff is readily available to get back to me to help me out.

Outstanding customer service!

Dec 16, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We researched for a long time to find a new EMR to meet both administrative and clinical staff needs. Fusion Web does just that. Pros: very intuitive, easy to use, automatic posting of payments from EOB's, great documentation, tracks PA's, fast billing/collection turn around, fantastic customer service, willing to assist you in all of your needs, quick phrases to ad to documentation, can print or email documents such as patient billing statements.
Cons: needs some more development on back office reports, such as, being able pull unpaid treatment codes or pulling unpaid claims into excel spreadsheets to send to payers.

Vendor Response

by Fusion Web Clinic on December 17, 2015

Thank you for the positive feedback, Pam. We are currently working on a new reporting suite that will be highly advanced and allow you to accomplish virtually anything. As always, we are here to serve you and your patients.

Fusion has been a godsend for our startup OT business!

Dec 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fusion takes the stress out of insurance billing. It is easy to use and multi-faceted, from scheduling patients, to writing patient notes, to submitting claims, to posting payments. It is very user friendly and if there is a question, Fusion's support staff is amazing! They are very professional and always helpful. We are so grateful to have found Fusion when starting our business. Insurance billing can be overwhelming to say the least, but Fusion can make the process much easier.

Vendor Response

by Fusion Web Clinic on December 16, 2015

Thank you for the encouraging feedback, Patty! Taking the time to write a second review about our software and team is going above and beyond.. As always, we are here to serve you and your patients...

Self-employed OT

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has cut my admin time in half (at least). I have used other programs in the past and got no where with them. I like the main page that shows what needs to be done. It is easy to navigate to patient documents and update goals.

The billing feature is fairly easy to use as well. I do find myself having the most difficulty with this feature, only if insurance has to be re-billed or secondary has to be billed.

The customer service is always spot on. I get quick and honest feedback.

I have referred a number of therapists to this software.

Vendor Response

by Fusion Web Clinic on December 15, 2015

Thank you, Amy! We are so thrilled that we are able to make such a difference. We are excited to grow with you! As always, we are here to serve you and your patients.

Fusion has made so many aspects of our therapy practice faster and easier!

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The implementation team was wonderful and helped us daily with anything we needed. I can't say enough about the support team in general. Someone always anwers the phone ready to help!

The scheduler is simple with tons of customization features and easy to change options like "drag and drop". The billing portion of the program is pretty user friendly and straightforward as well. We LOVE that everything is electronic and we don't have to use paper charts any more for each patient. Prior to Fusion we were only billing electronically and patient documentation was done on paper so this has been a huge improvement. The paitient text/email appointment reminders have been really helpful too!

We also like how Fusion is very open to adding features with the option to vote on specific features each month. We feel this program has enhanced the overall workflow of our office and has reduced the time our therapists are spending on documentation. I highly recommend this program for any therapy clinic looking for an EHR with billing and practice management capabilities.

Vendor Response

by Fusion Web Clinic on December 15, 2015

Wow, Kathryn. We are so proud that we have had such a big impact on your practice. I'm looking forward to sharing your feedback with the rest of the team. It is truly remarkable that you've taken the time out of your busy schedule to craft such a detailed account. As always, we are here to serve you and your patients...

Better Than Expected!!

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I first opened my pediatric OT practice, I was searching for an EMR company that had everything that I was looking for such as documentation, billing, appointment scheduling, and ease of filing insurance claims. With Fusion Web Clinic, I not only found all of these to be available, but what I didn't expect was the OUTSTANDING customer service!! Kathy and Emily go above and beyond my expectations and my office managers expectations in helping us when we have any questions or needs. My clients enjoy receiving text messages and/or emails reminding them of their appointments! Our attendance record is very high! All of my therapists find the evaluations and daily SOAP notes easy to use. We love the quick phrases for ease of documentation and the ability to set goals from our goal bank. I am constantly sharing my experience with my colleagues on Facebook and in forums. If you are looking for a software program that is easy to use, Fusion Web Clinic should be your number one choice!

Vendor Response

by Fusion Web Clinic on December 14, 2015

Lisa - We are so happy to have you on board and greatly appreciate your thorough review. Receiving a stellar review from a high-level professional is very humbling for our team... We are here to serve you and your patients!

It is very user friendly

Dec 14, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our Company has had a great experience with the software and the customer services at Fusion. There is always changes to everything but Fusion is very good at helping make changes that will suit our needs.

Vendor Response

by Fusion Web Clinic on December 14, 2015

Thank you for the great review, Ann!

Terrific EMR system with outstanding customer service

Nov 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use Fusion Web clinic for both my pediatric and adult patient population and have found it extremely versatile and easy to use. I run a small private OT practice office without any office staff and the initial support I received to set up my account followed by the ongoing outstanding customer service that I have experienced is what makes Fusion work so well for me. One of my favorite service features is that they are so responsive to customer needs as well as suggestions to improve their site to make it more user friendly or accommodate clinic needs. I would recommend them for anyone in a large or small practice.

Phenomenal customer support

Oct 06, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used fusion for a little over a year. The documentation system is extremely user friendly and customizable. The scheduling is also easy to use for our small clinic. We schedule for up to 5 therapists (so far- we are growing!) We have struggled a bit with billing, but that is more user error than the fusion system itself. It is constantly growing and changing and adding features to accommodate the ever-changing medical billing world. Customer support is unparalleled. I have never received kind, patient, thorough and exceptional customer service like this in any company. Ever. Emily is our support specialist. We adore her!

Fusion is a Great Choice!

Mar 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fusion has been a great choice for our occupational therapy practice. It makes the therapy billing process seamless from scheduling appointments, to documentation, to billing, to invoicing. The support staff is outstanding! They are very professional and friendly and are there to answer any questions we may have no matter how small. The only aspect I would change with Fusion is that there would be a user manual to help with learning the ins and outs of the program when getting started. The videos are helpful but a manual would provide a quick reference when questions arise as they always do when learning a new program. Overall, we are more than pleased with Fusion and would highly recommend it to anyone looking for a therapy billing software.

Vendor Response

by Fusion Web Clinic on March 19, 2015

Patty, First of all, thank you for the wonderful review! We appreciate your business very much. We also wanted to let you know that we have recently hired a new employee in the support area. She is focused on creating more documentation and videos, and the overall improvement of customer education. We've passed along your comments to her and hope you will see positive changes in this area very quickly. As always, don't hesitate to reach out to us if we can help you with any troubleshooting!

Very impressed!

Mar 13, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are five speech therapists in our company that use Fusion and we love it! We reviewed many documenting systems and have been very pleased with our decision to choose Fusion. Their customer service is the best I've ever experienced. Any time we have a question they answer very quickly. They are extremely friendly and have excellent follow through to make sure our needs for documenting are met. The organization of Fusion has significantly helped us in writing complete reports in a timely and efficient manner. When I see reports that are written on other systems I'm very glad that we chose Fusion.

The pros and cons of Fusion from a therapist viewpoint

Mar 11, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a physical therapist I have used several electronic documentation systems and Fusion is by far the easiest to use. It is web based which is nice being able to access it without downloading special programs. The goals are tracked and graphed making progress easier to document. The system is occasionally glitchy and freezes on one graph while reviewing goals. This is easily corrected by refreshing the page. Fusion reminds you of up coming progress notes and re-assessments as well as an up to date to do list of any unfinished documentation. Reports are easily generated with the ability to customize what is reported (i.e. musculoskeletal, developmental, or neurological eval templates and subsections of the reports). There are some gaps in the evaluation templates as far as orthopedic special tests not being listed but new features are being added. The customer service personnel are quick to respond to emails and bug reports. Fusion handles it all from scheduling to documenting to billing and I highly recommend it for individuals working in the pediatric setting.

Thank you Fusion!

Mar 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fusion has significantly decreased the amount of time I spend doing paperwork! The short-cuts, preset evaluations and lists, and flow of information is wonderful and makes things so much easier and simpler. I also greatly appreciate the To-Do Lists and Reminders because it allows me to always know what paperwork I still need to complete. If I ever do have a problem with Fusion, the customer service team is extremely quick to respond and help. I am so thankful we implemented Fusion for our electronic documentation system!

Efficient and excellent EMR

Mar 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fusion has greatly made documenting much more efficient and manageable. I absolutely love the to-do list because it helps keep me organized. I also love the graphs that instantly show patient's progress. Fusion has been a great asset to my practice!!