SPS Commerce

SPS Commerce

1.5 / 5 5 reviews

Who Uses This Software?

The SPS Commerce Retail Network connects more than 70,000 global retail companies, including retailers, suppliers, logistics firms and many others.


Average Ratings

5 Reviews
  • 1.5 / 5
    Overall
  • 1.5 / 5
    Ease of Use
  • 1.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SPS Commerce
  • www.spscommerce.com/
  • Founded 1987
  • United States

About SPS Commerce

Provides visibility to orders and shipments via EDI and more with a network of companies.


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SPS Commerce Features

  • Archiving & Retention
  • AS2 Applications
  • AS2 Specification Compliance
  • Certificate Management
  • Configuration Data Searching
  • Data Format Translator
  • Flexible Licensing
  • Full Logging
  • Labeling

SPS Commerce Reviews Recently Reviewed!

Absolutely one of the 3 worst vendors I have ever dealt with in 35+ in business. Canceled contract

Oct 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Terrible at communication. Totally incompetent at EDI implementation. Canceled contract after 4 months of implementation and still no closer to EDI with our customers. Stay as far away from this company as you can.

Overall: Absolutely none. Just a hole in our wallet.
There are no pros in dealing with this company. One of the worst companies I have ever had the displeasure of dealing with. Customer service is a dirty word to them.

Vendor Response

by SPS Commerce on October 31, 2017

We are disappointed to hear that you did not have a good experience with our service. We are committed to our customers and will be reaching out to you today to see if there is anything more we can do.

3 years in s&r

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: This software does the job expected of an electronic data interface. Allows for receiving, shipping, acknowledgment, and invoicing of orders.

Cons: The newest upgrade seemed to make it easier to use on the surface, but when needing to research or utilize beyond the first page, it became increasingly difficult

Overall: Performed tasks expected of an EDI.

This company has no clue how to process EDI.

Aug 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There is nothing to like. I cannot say one good thing about this company or its offerings. Once it is working it does basically what it should. Do not expect anything more.

Cons: Customer support is slow and clueless. The second level takes forever to respond. These people do not get that a PO not making it to the vendor is an urgent issue and needs to be resolved same day. Thank god we do use integrated, several of our vendors have expressed nightmares implementing integrated XML solution. Two of our vendors had enough, they bought in house EDI solution and replaced SPS. Not one of out 30 or so trading partners like SPS. Reporting is the worst and web site slow. I swear this company is attempting to destroy EDI by replacing it with their own proprietary software, which is horrible.
Do not attempt to implement SPS solution without an independent EDI implementation specialist. When was hired, I spent the first year fixing the implementation and redoing all transaction guidelines. Many opportunities were missed due to lack of on-site knowlege of how EDI works. Misplaced trust was put in SPS to provide EDI knowledge, support and processing.

Overall: Very little.

They "upgraded" the site and it is harder to navigate. It runs slower. There are no easy solutions

Aug 04, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks prettier than it did before. I don't like anything else about this program. I have nothing nice to put here.

Cons: It takes too long to load anything. There is no easy solution for any problem. You can't easily look at anything. You can't quickly load any page. You don't get solutions from customer service, you get an article to read that still doesn't solve the problem. Printing sometimes works correctly. It will randomly log you out even if you are using it currently.

Overall: nothing

Worst EDI Solution you can ever get

Jan 05, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None.

Cons: Worst software ever!
Everything you will need to do will be manually.

Overall: Customer service is inexistent! the lady got back to me 2 weeks after I emailed her with my "urgent issue"
They will attract you by giving you free set up for trading partners but then you will get killed with a number of extra hours to send simple ASNs or any other documents.
Their software is full of bugs, crashes, horrible!!!