SPS Commerce

SPS Commerce Fulfillment

4 / 5 78 reviews

Who Uses This Software?

SPS Commerce Fulfillment connects retail companies, including retailers, suppliers, distributors, logistics firms, and more, to meet the EDI / trading requirements of the retail supply chain.


Average Ratings

78 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SPS Commerce
  • www.spscommerce.com/
  • Founded 1987
  • United States

About SPS Commerce Fulfillment

Discover an entire platform of solutions designed for the retail supply chain. Our EDI, assortment, and analytics services are for companies who buy, sell, make or move products. SPS enables you to manage all your transactions with any retailer, brand, carrier, grocer, or distributor through a single solution. And, you can fulfill orders for multiple channels, such as retail, e-commerce, marketplaces, and drop-ship, from small online shops to major big box retailers.


SPS Commerce Fulfillment Features

  • Archiving & Retention
  • AS2 Applications
  • AS2 Specification Compliance
  • Certificate Management
  • Configuration Data Searching
  • Data Format Translator
  • Flexible Licensing
  • Full Logging
  • Labeling

SPS Commerce Fulfillment Reviews Recently Reviewed!


We have been using SPS commerce for years and are very satisfied.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Our customers orders are secure and never get lost in the shuffle. Easy to research old Po's and invoices

Cons: Some areas are not very user friendly. We are not always notified in advance of changes that our customers require through SPS. I am not sure who's fault this is.

SPS Commerce is very easy to use. It's also easy to get in contact with support members if needed.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the ease of access and quality of service. It is easy to use, and also easy to get in touch with support members when needed.

Cons: Not recently, but in the past, there were issues with Java updates and being able to access certain forms. That would be my only complaint, but even this has not been relevant recently.

Overall: I can quickly and easily print and submit required shipping documents such as packing lists and ASNs. Doing so allows our company to continually support our customers' growing needs.

Overall our experience has been good. Very easy to understand and to use.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and the fact that we have multiple partners that all use the same platform. Finding the right order with multiple partners can be tough but your system makes it very easy.

Cons: Honestly, there is nothing we do not like. We use multiple platforms and yours is by far the easiest and the simplest to use.

Overall: It allows us to process orders and invoices in a more efficient and effective manner.

A little frustrating to date albeit issues with resources on our side,

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We haven't had chance yet to fully integrate yet so it will be some time before we can comment fully on what we do and don't like re this software. On the webforms startup it was more difficult to use than our previous provider but I think that's a lack f training up front but once this was organised it was better - Point do a better job in this area we should not have to chase

Cons: We haven't had chance yet to fully integrate yet so it will be some time before we can comment fully on what we do and don't like re this software. On the webforms startup it was more difficult to use than our previous provider but I think that's a lack f training up front but once this was organised it was better - Point do a better job in this area we should not have to chase

Overall: To early to tel but what we expect is a streamlined EDI process requiring minimal intervention and no errors

Overall great experience. Few pitfalls.

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, very reliable. Upgrades have been fairly straightforward. Support has been VERY rarely required often because it works well.

Cons: Setup costs and onboarding procedures could be easier. Although mappings exist for many partners, there is still a surprisingly large setup fee for new partners.

Overall: We are able to conduct EDI-transactional business with our largest trading partners because SPS already has established, existing relationships with them.

Very nice, easy to use, smooth

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how intuitive it is and I also enjoy how I am able to navigate easily. Ease of use is very important to me when selecting software like this.

Cons: Some of the abilities can sometimes seem restricted but that could also be because of my lack of extensive experience with the software.

Capterra-loader

Much improved functionality over the last 3 years

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's the industry standard and so many of our customers use it. The improved Webform Fulfillment is user friendly and intuitive. The chat feature is helpful.

Cons: Not all our customers use SPS and it does not integrate with QuickBooks Online. Sometimes the sales and implementation teams use jargon I can't follow.

Overall: Consistent data and help!

Software does its job.

May 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reliable, virtually no problems regarding chargebacks. I also like the UPS integration a lot. It simplifies shipping and shipping time. Highly customizable to fit users's needs, bulk edits, and bulk submission of up to 100 invoices.

Cons: It often logs-out user, and sometimes works really slow. It doesn't warn you if a transaction did not get acknowledged by partner after say 24 hours. We manually have to check every transaction once a day to make sure it got received by partner.

Overall: Able to do business with major retailers, without worrying about software and technical expertise. We are able to approach retailers and tell them we are EDI compliant, knowing that we will be able to setup without problems.

Too many screen forms to go through just to invoice

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: ease of completing invoices once i get to the correct form. Also like that the invoices are easily accessible should i need to refer to one. Also like the drop down menus.

Cons: that i must go through 5 screens just to get to invoicing. Do not like that I can not generate an invoice unless it is against a specific shipment. There have been times when I deduction needed to be made due to an error and there is not way to invoice for that

SPS Commerce review

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent, Fast & Friendly service!! Easy to use, quick response. Helps to streamline my daily workflow and responsibilities.

Cons: Have not yet found anything I don't like.

It's Okay

May 03, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use function. Notification on new purchase order.

Cons: Doesn't support drop ship function, sometimes the system is very slow when we try to process an order.

Overall: Easy to use.

Capterra-loader

SPS is good for electronically submitting orders to another vendor, and to check status updates

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can log into your account and check order status with the workflow, no need to make phone calls. You can check what is in stock, when your order will ship, get tracking and print your own invoice once the workflow has been completed/order shipped.

Cons: If you are using this for a large company it can get confusing trying to figure out where your order is and if there is an error showing as it won't easily let you know what the error is.

Overall: Great way to track orders placed online. User friendly with little training

Good EDI support - too expensive

Apr 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: They allow you to merge over to their EDI software pretty easily and offer great customer support - Most large organizations use SPS Commerce for their EDI integration so it's useful to work with them if you plan on selling to the big guys.

Cons: They are quite expensive to work with, especially during the initial set up. Testing fees are quite high up there compared to what i've seen with other EDI platforms.

Great support

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The efficiency to submit documents, how easy it is to create invoices and advance ship notices. Save a lot of manual entry.

Cons: In reviewing the cost I realized that SPS Commerce is very high in price. If as a company you have high volume sales then it is worth the cost.

Overall: It allows the company to be more efficient on the Purchase Order processing. This allows for better accuracy.

As a manufacturer and wholesaler, we have been using Web Forms SPS Commerce for close to 10 years.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy/intuitive, reliable and economical compared to regular EDI. The software is flexible in that a lot of our customers use it already as well as what it can interface directly with.

Cons: Don't really have any issues with the software. The software has proven to be really stable for us even when upgrades are done.

Overall: It saves a ton of time and money over manual entry as well as meets the requirements for our largest customers.

Easy to use - especially with the new format.

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the Q & A feature, where I can find where other people have asked the same question and what the answers and outcomes were. Also, the templates in the webforms are such a time saver.

Cons: Switching over from Legacy was a bit of a head-ache, but now that things are all falling into place and some missing features have been added, I can see that this will be one of the easier programs to use.

Overall: I have to use a few EDI programs, and this one is the most user-friendly.

We use SPS on a daily basis, but when problems arise there is always a delay in resolution.

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.

Cons: The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.

We've used SPS Commerce for our EDI provider since 2012.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of the software makes it almost impossible to make errors when communicating with our dealers

Cons: I haven't found any issues where I've disliked it. The change was a little hard to get used to, however once I used it more it makes it so much easier to complete all forms

Overall: Easily fill out orders and Shipment notifications for our dealers

Customer Support is very helpful

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This program is easy to use. Most of our customers are using this program for EDI, thus we use this program almost daily to get purchase orders from multiple customers and invoice each customer after shipment on a very easy and convenient way. It is a very helpful tool to do invoicing and fasten payment receivable. It also has alert system to tell you if your invoice can not pass on to the customers with reason etc. It is in short a useful and helpful tool to run the daily business through EDI platform. I personally recommend this software to the similar business model as ours.

Cons: Besides the Pros for this software, it also has some negative features that I would like to bring up here. It is not easy to look up some information sometimes. Especially when you want to look up some history information, the search criteria is somehow ambitious. It takes time to try an error to search for some information. Also the online chat is not always there, it is usually take you a day to get response for some simple question. Phone in also take quite long wait. It is the most important things I feel SPS commerce should pay more attention to improve.

Overall: easy to use.

I use it everyday and so far so good. We've had it for several years and have been happy with it.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's user friendly and easy to learn. I use it everyday and have never had any major issues. I like how easy it is to keep everything organized to make it easier to search for POs

Cons: at this moment, there isn't anything I dislike about the softwear. I did NOT like the upgrade when it first happened, but after a month or so I got used to it and really like it now

It was fine. The product shows more information than is needed.

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I guess I like the tech support the best. You always get back to me. You may not answer with what I want to hear, but you do respond.

Cons: Your product does not with the same with all browsers. On some browsers it does not print or will not print multiple PO's.

Fair

Apr 23, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the way the navigation shows to the right side. Originally you had to go back to another screen but now it is located in a much more user friendly area.

Cons: SPS changed it format a year or so ago. I preferred the older format. It was more stream line. This could possibly be familiarity more than anything but we still feel it was a better format.

Overall: We were very frustrated with the new format as we were use to the older format and felt it was complicated unnecessarily with the new format. Although the side bar with navigation pane is very helpful on the new format.

Easy and Reliable

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service reps are always available to trouble shoot any issues. Would recommend to any peers looking for an EDI platform.

Cons: Not all vendors use the system the same way. Can end up creating confusion since each vendor requires different fields populated.

The service department was always staffed with expert people who respected my needs.

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: We used the EDI software - it performed exactly as advertised. The software customization allowed our invoices to carry local unique data all the way to our suppliers.

Speeds up our processes with minimal effort.

Apr 20, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The basic software works well for us and helps us maintain our customer relationships. It reduces AR turn time because our invoices arrive within minutes of creation.

Cons: We have had difficulty with the adapter and have not had success resolving our issues with customer support.

Overall: Improved customer relationships and reduced AR turn time.

Have gotten answers when called

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have enjoyed our years with you! The majority of accounts we work with have been able to be handled through your EDI system which helps keeping it to one company. Plus we appreciate the ease to using your system

Cons: Last install took longer and our customer was amazed how long it was taking as normally you have had smooth set-ups for us. After several attempts and days we finally got the resolve though.

I find it fairly easy

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We receive over 50 PO's every Monday, this software makes this process fairly easy. It's too bad that one of our vendors does not give the training required to allow them to submit changes on PO's they have submitted.

Cons: On Mondays when we received more than 50 PO's, it is very time consuming having to print one PO at a time

Good experience. Great visual layout. Easy to use_self taught.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The process is simple step by step. Use of icons to make the entry simple. Online chat for any questions. On call customer service to address any issues. Thorough follow up. Reference guide access.

Cons: Some purchase orders do not close out, even though all sections completed. Some purchase orders close out and they still have backorders.

Overall: Order processing is easy and simplified.

I have ALWAYS found the SPS team to be patient, extremely knowledgeable, and very helpful.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Pretty user friendly and, if I have a problem, I always call and get help. Platform is updated occasionally with useful additions.

Cons: Sometimes new features are introduced and it takes my a while to adjust. However, I can always call an SPS associate and they walk me right through the new feature.

Capterra-loader

Love SPS Fulfillment!

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how user friendly the software is! It was a seamless transition with lots of resources and tools. Customer service is ALWAYS super friendly AND helpful, which is hard to come by these days!

Cons: When I click on a new PO I'd like to be able to toggle from tab to tab however the page changes entirely so sometimes I have to go back and forth too much.. Other than that I love it!

Excellent customer and tech support. Products are easy to use.

Apr 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use. the functionality and user experience make the software easy for any non-technical user.

Cons: lack of features like analytic reporting within their fulfillment feature. I would love to have more more reporting features without having to add it on as another service.

Overall: EDI integration for easy order and invoicing with our vendors.

If I have a problem the "team" is always so helpful

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Even though all the trading partners seem to use different formats, it is still easy to navigate

Cons: I wish that SPS would remove items that have shipped. Making it easier to navigate on very large orders as we often have to backorder items.

Overall: Better relationship with trading partners...getting paid faster

The product us great, it is just really expensive

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: Functionality, it is very easy to use. We have used this software for many years. Some of the templates are easier than others, Grainger is very easy.

Cons: Pricing, it is very expensive to use, and the charge keeps going up. When we started with the software it was much more reasonable.

Capterra-loader

The development and support teams are great and the products work quite well.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It works properly and our users are able to master it quickly. The UI is logically laid out and easily navigable.

Cons: It is a cloud service with the typical reliability and security concerns associated with such a deployment. I know when Amazon Web Services are down, so is SPS Commerce and, perforce, so are we.

The new Platform is easier to use

Apr 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the work flow screen, and how easy it is to tell if things are complete, saved, etc. I like the reminders on the fulfillment screen

Cons: I do not like having to click multiple buttons for product detail, over and over, having to switch from mouse to key board and back. It seems like there should be a way to make this more straight forward.

Overall: Ease of use.

I have never had any major issues with sps commerce or software. Support is excellent and helpful

Apr 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is integrated with my accounting/sales software. I also use WebForms which is nice having emails about incoming documents.

Cons: Still learning how to quickly navigate the website in regards to looking up information on PO's and sorting.

Overall: Having this software integrated with my own makes it so much easier for order entry and invoicing.

Every time has been great

Apr 20, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Receive my orders ASAP. If I have a question about any of the orders they are right there to help me.

Cons: Sometimes I get lost in the navigation of setting up new things in SPS. I am still working around inside the system trying to learn what all it can do.

Overall: I receive all my orders on time and can send the responses back to the companies on time.

Overall great experience. Easy to use, great support

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a very easy system to use - super user-friendly. It allows for a quick and easy review of daily transactions at a glance.

Cons: It would be great if there were more "autofill" options for repeat transactions - full form invoice entry could be streamlined a bit.

I use SPS daily, and it makes all of our transactions very easy to process.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that all of our retailers seem to already work with SPS, so our integrations are mostly very easy.

Cons: I wish we could have several different users for logging in for our company. Everyone logs in using my name and password

Overall: I receive notifications about all incoming documents, so I can't miss them. We easily and quickly set up our new retailers with SPS without any problems.

Having to create and ASN form , save it, and then create a packing slip is cumbersome.

Apr 18, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: setting up templates for frequent customers, and pre-filled forms. That helps with efficiency and productivity.

Cons: going through so many steps to create a packing slip. I have to create the ASN, then save it , then access shipping documents, then select packing slip. What a waste.

Overall: Not a whole lot, if our customers did not request it , we probably would not use it.

Very user friendly and customer service always helpful

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That it is user friendly and the customer service is always available. It is faster than most other systems we use

Cons: If an invoice is submitted we can not revise it, I understand the problem with that, but it would be nice to have a second chance.

Overall: It is easy and fast

I have been using SPS Commerce WebForms product every day for over 9 years as a bicycle distributor.

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to see lots of documents at one time is probably the greatest advantage especially in my business where we historically have received 100-1500 orders per day. WebForms allows rapid processing of up to one hundred documents at a time.

Cons: Sometimes the interface isn't the most intuitive and the response time can be a little slow but no serious complaints.

Overall: Allows me to process hundreds of orders quickly.

Capterra-loader

clean, easy to use website

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer is great and response time is usually very quick. The program is fairly straight forward and easy to use.

Cons: It would be great if there was a feature that saved information in fields you continuously use and input the same information. If there is that feature, I haven't found it.

Love working with SPS

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. The representatives are awesome when you call they jump right on with you and help. This is good for me LOL

Cons: I have no con with SPS software. It is awesome again if there is ever an issue I call they fix but it really is never with the software it is with the driver.

Overall: Make our job here at Almased much easier.

Not as intuitive as it could be. When working properly, can be a good tool.

Apr 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The ability to generate shipping labels with in the site is a time saver. Being able to invoice through the site is also nice and a time saver.

Cons: When it gets bogged down, orders can fall through the cracks, things don't send in a timely manner. This mainly applies to Target. Rarely have issues with Cabela's. Very expensive.

Overall: Can save time time but also can give you a headache when things are not working properly, ESPECIALLY during peak times like Christmas. For the money, you think the bugs would be worked out and not happen every year.

Overall good setup and functionality. How ever Customer experience and Customer Support can be improved

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Setup, functionality, ease of access and easy integration with enterprise software, global usage and consistent features

Cons: Customer experience, Customer support, ability to design to specific requirements and proactive handling of issues

Quick and easy to acknowledge orders, enter ASN's, and send invoices.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All orders are located in one place. Keeps tract of all the transactions entered. You can refer back to previous transactions.

Cons: You have to click many times to enter in the data needed for the ASN's. That is the only Con I can think of.

SPS Commerce gets the job done, but seems expensive for what it is

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you need to connect to a sales channel via EDI, SPS Commerce is going to be one of the most reliable options to do so. SPS is a large organization, and they seem to have experience connecting with any retailer we would want to do business with. This makes the integration process a lot easier.

SPS also has a very responsive technical support team. Any time an issue comes up, we send them an email, and almost always get a response within one business day. The technical team seems to be very knowledgeable.

Cons: The main con is the price. SPS charges a flat per-document fee. When you are receiving large dollar-value orders, this small fee per document doesn't amount to much. However, if you are doing high volume, low dollar-value dropship orders, the fixed fee per document takes out a large percentage of your profit. Depending on the type of business you do, you need to clearly negotiate with SPS to get the pricing that works best for you.

Other than that, the experience with SPS Commerce has been good.

Overall: SPS Commerce allowed us to connect to dropship and bulk-shipment retailers via EDI. We were able to fulfill orders manually via this software, and then eventually set up the software to communicate automatically with our warehouse.

Been using multiple SPS products for our EDI Connections

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The number one thing is the editing the documents for validity. This has prevented many a charge-back from occurring. We also use the Webforms for customers that do not justify a complete EDI connection or one time customers. Seconal or single buy customers a perfect for this. The adhoc reporting makes it easy to find out whats happening with documents.

Cons: Set up can be tough at times and rather complicated but then EDI seems to be these days. Some more reporting would be nice to have. Error reporting is getting better but could be better explanations.

Overall: Validity checking and SPS worrying about all the configuration changes NOT me. Web based EDI for simple / one time customers.

Overall, I have no issues using SPS. I find that I am able to do all my functions.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of the search most about this program. I also like the chat feature. These have helped me save time trying to complete my transactions.

Cons: The only issue I have is when sending a completed document, I dont have a clear response that it has been delivered to the customer. I have had several instances when the document showed sent but the customer didnt receive it.

Good. Had one issue where support didn't know if a specific trading partner required an ASN

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easing it is to search, how easy it is to progress through the workflow, and how easy it is to read the documents once open.

Cons: I don't like that when POs come from Walmart they show as Sam's Club so I can't filter for Walmart. If there was a way to show Walmart POs specifically I'd prefer it.

Overall: We are able to do business with our trading partners with just one web portal which is so helpful. We love that we can send ASNs and Invoice all in the same place.

easy to use and very helpful

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: receiving and sending all documents between us and the customer
completing orders through the system

Cons: sometimes you have to wait a bit for a help answer but they always so get back to us with a helpful answer.

Overall: easily accessed info with customers

Once you learn their system everything is easy to use.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All tasks related to a document can be found on one page. Searching for a document is straight forward.

Cons: Dates that are a fix time from a ship date or invoice date should populate automatically. For example if payment terms are net then the payment due date should automatically be filled in when you enter the invoice date.

Overall: Faster receipt and transmission of documents.

we have been using sps commerce for a few years now. great custvery easy to get someone on the phone

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to figure out how to use. they use similar or same process for the different vendors. very quick to speak to customer service and get walked through the process

Cons: I wish it was easier to upload our own product information. very time consuming when invoicing large amount of products

The experience has been good and my sales rep is easy to contact and a quick responder to emails

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the customer service and response time when issues do arise are my favorite part of doing business with SPS Commerce.

Cons: No real complaints. The system is easy to navigate and we have not had any problems with it. When there is a need to talk to someone we have always gotten quick assistance.

Easy, supportive and reliable

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: customer service, how you can save information so you don't have to enter it twice, it's software is user friendly, how they provide courses to learn.

Cons: How PO's are all archived together, they should be organized by client name, so it's not confusing and you don't have to look for the PO all the time.

OK but not sure it is worth the money. Other options are out there.

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The company is a big player in the industry and therefore many partners already use them. Because of their size they have a large set of services they offer.

Cons: If you are just looking for a VAN to handle your EDI then there are better option available. Many companies have equal services at a much cheaper price. Sometimes their customer service is difficult to deal with.

Overall: Our partner was using it so we went along with it.

Been an easy process, setting up accounts and processing orders.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The visibility, lots of options on how to see orders. The option to export files to excel. Also to be able to set preferences with out technical help. Not alot of down time for repairs.

Cons: There are not many things that we find difficult with this program. Maybe the amount of clicks that are necessary to process things.

SPS has been great to work with!

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and understand. Work flow between trading partners is very smooth and hassle free!

Cons: I have no real complaints. When there has been a problem it usually goes back to the trading partner has not done something on their end.

Overall: All of our trading partners are in one place

Testing Experience for the Fulfillment webform and Integration is seamless.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to see your integrated orders in their Fulfilment webform platform at the same time in their integration portal.
Ease of doing the mapping and testing

Cons: The SPS portal for Fulfillment and integration seems to work better in Chrome only - so cannot use IE on some functions.

Overall: The Ability to see our information and as another alternative to handle my EDI process manually

SPS Commerce is good as long as there are no issues.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you get through to customer service they are very helpful. The interface is easy to use and personalize.

Cons: Long wait times when calling to get assistance. SPS has a lot of trouble following timelines and following through on projects.

Overall: You get low maintenance EDI integration.

I think it needs an updated face to it to make it more user friendly.

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Connectivity to our customers and a good gateway to process orders and invoicing. It is better than dealing with each customer and their own process of ordering and invoicing.

Cons: I think there is lots of room for improvement, but I am not an expert in synchronizing many unique processes into one forum.

Overall: It centralizes a number of our customers into one forum for processing orders and invoicing. The financial commitments are high.

Easy to use and the support is always there for any questions we have

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, great price, customer support is available at all times even when I don't know I need it.

Cons: So far I've had great experiences with it. We are still looking into connecting it directly to our platform to make things easier to process.

It has been a pleasure doing business with SPS.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's intuitive making it easy to learn/understand. The main categories are big, bold and easy to read. The search feature works well.

Cons: It takes more "clicks" than necessary to pull up the desired document. I'm always having to use the search feature to navigate the site. I prefer their older format.

Overall: Customer invoicing and inventory tracking are made simple.

Even Have Had The Opportunity To Actually Speak To A Tech in England during us down time

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease Of Use, always loads no delay in waiting for forms to load prior version was slower than slow

Cons: Nothing there is really no draw backs to this version it really outdoes last version 10 ( Ten ) fold

Overall: Ease Of Use And Peace of mind its done correctly

Easy and Fast, Extremely Convenient

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly, any person with common sense and trained in office environment can use this application.

Cons: Cannot store over 24+ months more of data, it would be better it it can handle and retrieve archives without paying the fees when you are trying to pull something over 2 years old.

Overall: rapid search for POD's SO actual POS and remittances specially for huge customers. It si super convenient to use and user friendly!

Slow response time on follow up.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Works with our software and works for multiple vendors. The new fulfillment clearly shows you when the report was successfully sent, not more running reports!

Cons: Troubleshooting is difficult because it seems like not too many representatives at SPS are familiar with our particular inventory system. Response time and follow up is slow. This is problematic during document failure due to the chargebacks that can be assessed from vendors.

Capterra-loader

Great company/Great Service.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use and adaptability to our current set-up. Integration with our Quickbooks Software is awesome. Major time-saver!

Cons: No major cons to speak of. We have been able to correct any "issues" or "concerns" with the help of the help desk.

The SPS portal is efficient and customer support is superb.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user-friendly and efficient. Icons are large and easy to read. Nice to have colorful graphics too!

Cons: What I like least is that invoices once submitted cannot be revised to change any mistakes that may have been made.

Overall: I am able to download Purchase Orders and submit invoices efficiently.

Capterra-loader

Does the job that it's required to do, isn't overly flashy, and is easy to use

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support team for SPS is world-class. They have always provided prompt support and they seem to always understand the root cause of the issues at hand, whether user-related or system-related. Our vendors use SPS as a platform as a pragmatic approach to business solutions and it delivers with a user-friendly platform.

Cons: I would say that it suffers the same problem every shared platform does: it either sacrifices flexibility to cater to certain vendors, or it sacrifices customization to cater to all vendors.

Overall: I was always able to effectively see our vendors' orders, invoices, and claims. It's easy to use and logically laid out.

Absolute worst in the industry. A plague on EDI.

Apr 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing positive could be said about this company by anyone posting an honest review. Avoid at all costs.

Cons: If you are a major national retailer and you've been approached by SPS Commerce to handle your EDI they make themselves out to be an EDI solution partner. Meanwhile their real agenda is hijack the vendor base and hold the relationship hostage for testing fees and recurring costs. They are completely incompetent and ineffective at testing and deployment. Specific examples, including email correspondence from SPS can be found online as verification. The only reason they are still in business is because of their completely shady business model using contractual extortion. Almost no one would do business with them if not forced into the relationship.

Overall: None at all. The should be under investigation.

I use this account with a couple of vendors, not as user friendly as other portals.

Feb 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the lay out / view of orders on the screen and the ease of printing hard copies orders if needed.

Cons: Trying to move to different order, changes and ASNs not as easy to update multiple lines. Moving in between screens and adjustments to POs not user friendly.

Overall: The software is used by some of our vendors, it works for them and it's easier manual methods.

very user friendly

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: how easy it is to use, they ofter and recommend training videos of how to's and what ifs, customer service I always friendly and always helpful.

Absolutely one of the 3 worst vendors I have ever dealt with in 35+ in business. Canceled contract

Oct 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Terrible at communication. Totally incompetent at EDI implementation. Canceled contract after 4 months of implementation and still no closer to EDI with our customers. Stay as far away from this company as you can.

Overall: Absolutely none. Just a hole in our wallet.
There are no pros in dealing with this company. One of the worst companies I have ever had the displeasure of dealing with. Customer service is a dirty word to them.

Vendor Response

by SPS Commerce on October 31, 2017

We are disappointed to hear that you did not have a good experience with our service. We are committed to our customers and will be reaching out to you today to see if there is anything more we can do.

3 years in s&r

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software does the job expected of an electronic data interface. Allows for receiving, shipping, acknowledgment, and invoicing of orders.

Cons: The newest upgrade seemed to make it easier to use on the surface, but when needing to research or utilize beyond the first page, it became increasingly difficult

Overall: Performed tasks expected of an EDI.

This company has no clue how to process EDI.

Aug 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There is nothing to like. I cannot say one good thing about this company or its offerings. Once it is working it does basically what it should. Do not expect anything more.

Cons: Customer support is slow and clueless. The second level takes forever to respond. These people do not get that a PO not making it to the vendor is an urgent issue and needs to be resolved same day. Thank god we do use integrated, several of our vendors have expressed nightmares implementing integrated XML solution. Two of our vendors had enough, they bought in house EDI solution and replaced SPS. Not one of out 30 or so trading partners like SPS. Reporting is the worst and web site slow. I swear this company is attempting to destroy EDI by replacing it with their own proprietary software, which is horrible.
Do not attempt to implement SPS solution without an independent EDI implementation specialist. When was hired, I spent the first year fixing the implementation and redoing all transaction guidelines. Many opportunities were missed due to lack of on-site knowlege of how EDI works. Misplaced trust was put in SPS to provide EDI knowledge, support and processing.

Overall: Very little.

They "upgraded" the site and it is harder to navigate. It runs slower. There are no easy solutions

Aug 04, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks prettier than it did before. I don't like anything else about this program. I have nothing nice to put here.

Cons: It takes too long to load anything. There is no easy solution for any problem. You can't easily look at anything. You can't quickly load any page. You don't get solutions from customer service, you get an article to read that still doesn't solve the problem. Printing sometimes works correctly. It will randomly log you out even if you are using it currently.

Overall: nothing

Worst EDI Solution you can ever get

Jan 05, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None.

Cons: Worst software ever!
Everything you will need to do will be manually.

Overall: Customer service is inexistent! the lady got back to me 2 weeks after I emailed her with my "urgent issue"
They will attract you by giving you free set up for trading partners but then you will get killed with a number of extra hours to send simple ASNs or any other documents.
Their software is full of bugs, crashes, horrible!!!