# SPS Commerce Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SPS Commerce Software - reviews, pricing plans, popular comparisons to other EDI products and more. Source: https://www.capterra.com/p/155593/SPS-Commerce --- # SPS Commerce Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SPS Commerce ## What is SPS Commerce? SPS Commerce Fulfillment is your gateway to retail growth. With access to the world’s largest network of pre-mapped connections via the only EDI solution on the market with full-service support, you’ll remove the heavy lift associated with manual supply chain management. Enjoy a fully compliant solution proactively monitored 24/7 by our team of experts that tackles all your EDI needs, including system integration and document automation. ## What is SPS Commerce used for? [EDI](https://www.capterra.com/edi-software/)[Order Management](https://www.capterra.com/order-management-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 498 user reviews Reviews sentiment Positive 82% Neutral 9% Negative 9% Pros & cons Highly accessible user experience Intuitive and efficient navigation Frequent errors and unclear notifications High and confusing pricing structure Starting price $20 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Order Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SPS Commerce?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.spscommerce.com/&name=SPS Commerce) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SPS Commerce 4.2 (498) VS. [4.6 (81)](https://www.capterra.com/p/92420/EDI-HQ/reviews/) Starting Price $20 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (498) Ease Of Use 4.4 (39) Value For Money 3.7 (438) Value For Money 4.5 (39) Customer Service 4.1 (477) Customer Service 4.5 (39) ## SPS Commerce alternatives [4.8 (43)](https://www.capterra.com/p/92426/Pro-EDI-Translator/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (60)](https://www.capterra.com/p/181545/ConnectPointz/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [5.0 (16)](https://www.capterra.com/p/275729/SBSA/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Infocon Systems WebEDI](https://www.capterra.com/p/163009/Infocon-Systems/) [4.8 (39)](https://www.capterra.com/p/163009/Infocon-Systems/#reviews) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163009/Infocon-Systems/) [View all alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/) ## FAQs about SPS Commerce Overview ### What problems does SPS Commerce solve? SPS Commerce solves manual EDI order entry, retailer onboarding delays, and poor visibility into transaction status by automating purchase orders, invoices, shipping documents, and partner workflows across ERP, WMS, and accounting systems. Operations, supply chain, customer service, and finance teams benefit most from fewer errors, faster processing, and easier exception handling. Answer based on 280 reviews Overview ### Which roles and teams benefit most from SPS Commerce? SPS Commerce is most used by operations managers, supply chain teams, and office administrators who need to automate EDI transactions, order processing, and retail partner workflows. Finance leaders use it to improve invoice accuracy and payment visibility, while executives, sales teams, and account managers rely on it to streamline fulfillment and customer coordination. Answer based on 498 reviews Overview ### What company size and industries is SPS Commerce built for? SPS Commerce is built primarily for small businesses in retail supply chains, with 85% of reviewers from small companies and Consumer Goods leading at 19%. It serves suppliers and 3PLs selling through retail, with additional reviewer concentration in Wholesale at 13% and Food & Beverages at 8%. Answer based on 498 reviews Features and Usability ### What are the key features of SPS Commerce? SPS Commerce includes core EDI and order management features such as purchase order processing, invoicing, ASNs, and document management in one portal. Differentiating capabilities include ERP integration, alerts/notifications, error checking, workflow status tracking, and prefilled WebForms or quick-entry templates that support high-volume fulfillment and retailer compliance. Answer based on 186 reviews Integrations ### Which third-party tools and platforms does SPS Commerce integrate with? SPS Commerce integrates with NetSuite, Dynamics 365, and QuickBooks Online, with reviewer mentions centered on ERP and accounting connections. It also connects to BigCommerce, Acumatica Cloud ERP, Fishbowl, Brightpearl, and Microsoft Dynamics GP. Official catalog data indicates more than 40 integrations across ERP, inventory, ecommerce, and warehouse platforms. Answer based on 48 reviews Getting Started and Support ### How easy is it to onboard and train a team on SPS Commerce? SPS Commerce offers in-person training, live online sessions, webinars, documentation, and videos. Nontechnical users often get comfortable quickly with the dashboard and basic order workflows, while admins and teams handling backend setup, integrations, or EDI troubleshooting usually need more time. Reviewers describe training as helpful, though some small businesses wanted more hands-on guidance. Answer based on 61 reviews Getting Started and Support ### What customer support options does SPS Commerce offer, and how do users rate the experience? SPS Commerce offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as knowledgeable, patient, and quick to help, especially for onboarding and technical questions. Still, some report inconsistent follow-through, long waits, ticket transfers, and slower email resolution for urgent issues. Answer based on 186 reviews Features and Usability ### How well does SPS Commerce handle order management? SPS Commerce helps teams organize, track, and process orders more efficiently across EDI workflows, retail partners, and connected systems. Many small business and operations teams like the visibility, notifications, labels, and status tracking, though some report slow setup, limited bulk actions, manual entry, and rigid fields for complex orders. Answer based on 99 reviews Features and Usability ### Is SPS Commerce fast and reliable to use? SPS Commerce delivers dependable day-to-day processing for many teams, but speed and responsiveness can vary by workflow, setup, and support needs. Some users find order handling, templates, and automation quick enough for regular use, while others mention slow onboarding, laggy screens, unclear errors, and delayed customer support during urgent issues. Answer based on 82 reviews ## Who uses SPS Commerce? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 101 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 101 reviews Administrative 23% Administrative 23% IT & Software Development 20% Customer Services & Support 11% Entrepreneurs/ Owners 11% Others 34% Top industries Based on 101 reviews Consumer Goods 44% Wholesale 25% Food & Beverages 14% Retail 10% Other 7% ## Pros and Cons Highly accessible user experience 85% positive reviews out of 156 Most users report ease of use, highlighting intuitive interfaces, simple onboarding, and adaptable customization options. Frequent errors and unclear notifications 61% negative reviews out of 92 Some users report recurring bugs, confusing error messages, and difficulty troubleshooting or correcting document issues. Intuitive and efficient navigation 88% positive reviews out of 34 Most reviewers find navigation straightforward, with user-friendly layouts and easy access to essential features. High and confusing pricing structure 80% negative reviews out of 69 Most users report high costs, unexpected fees, and complex billing practices that impact profitability and transparency. Jack W President, 11 - 50 employees. "The Automation project has not successfully launched, SPS has charged me since I signed the agreement. If the automation takes 10 years to launch, should I pay for this service that I have never used for 10 years?" Smooth upgrade and transition process 83% positive reviews out of 24 Most reviewers describe upgrades as seamless, with helpful support and minimal disruption during system transitions. Consistently poor overall experience 100% negative reviews out of 24 Most reviewers describe negative experiences, citing dissatisfaction with service, communication, and overall business interactions. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. EDI 3.8 (44) 63.64% of 44 reviewers that rated this feature as important or highly important Transfer of data from one computer system to another Alerts/Notifications 4.2 (40) 50.00% of 40 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Data Transformation 3.6 (37) 40.54% of 37 reviewers that rated this feature as important or highly important Translate EDI formats into data suitable for use with company applications. Third-Party Integrations 3.2 (34) 50.00% of 34 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Multiple Format Support 3.3 (25) 28.00% of 25 reviewers that rated this feature as important or highly important Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Database Support 3.3 (24) 29.17% of 24 reviewers that rated this feature as important or highly important Supports common databases such as MySQL and Oracle SPS Commerce 30 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Conduct transmissions via AS2 in addition to other methods such as value-added network (VAN) Track and manage adherence to policies for any service, product, process, or supplier Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Translate EDI formats into data suitable for use with company applications. Supports common databases such as MySQL and Oracle Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Integrate with existing ERP systems Automated handling of non-compliant EDI transmissions. Form predictions based on past and present data/trends Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process Create, send, and track purchase orders and their statuses View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold An order generated by a seller to a customer, containing details about products or services Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Manage and track orders being shipped to customers Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Set up connections to third-party platforms to improve business processes Allows automated and event-driven transaction scheduling Get Advice We can help you find the software with the features you need. Features 4.0 (498) 4.0 Based on 498 reviews ## Pricing Value for money 3.7 (438) [View pricing plan details](https://www.capterra.com/p/155593/SPS-Commerce/pricing/) Basic $20.00 Per Month Value for money 3.7 (438) 3.7 Based on 438 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Odoo](https://www.capterra.com/p/135618/Odoo/)[ Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (477) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (477) 4.1 Based on 477 reviews ## User reviews Overall rating 4.2 Based on 498 reviews Filter by rating 5(250) 4(159) 3(43) 2(11) 1(35) Mentioned topic Sorted by most recent AU Anonymous User Sales Wholesale ### "Works for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 27, 2026 Pros SPS Commerce is what we use to facilitate our EDI connection with various partners who purchase from us. There aren't many issues with them, and SPS Commerce is easy to work with. Cons The set-up and working out the kinks can be a long process. Sometimes it's hard to get a hold of someone at SPS to help us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mary S. Library Education Management ### "Connect with SPS commerce" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 7, 2026 Our teams experience with SPS was highly positive. This is a system we would all recommend to any users. Pros I loved how quick and easy to use SPS Commerce was for our team to learn and implement into daily functionality. Cons The cost of Commerce was slightly higher than comparable products but ease of use made up for some of this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Manager and Business Development Marketing and Advertising ### "A heavy duty tool that works " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 28, 2026 SPS Commerce is a great platform if your business is built around retail, supply chains, and EDI. The automation, integrations, and reliability are impressive once its all set up. But it takes time, technical knowledge, and a budget that increases over time. Pros What I liked most was how everything lives in one place. Managing orders, invoices, and documents without jumping between systems made our workflows way more efficient and reduced a lot of manual work. Cons What I liked least was that it's not an intuitive platform, and the learning curve could be a bit painful, especially if you don't have a technical background. It’s also relatively expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Saniya B. MD Education Management ### "Efficient and Reliable EDI Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 22, 2026 My overall experience with SPS Commerce has been good. It helps streamline order processing and data management, making daily operations more organized. The platform is reliable and integrates well with different systems. Although there are some challenges with setup and flexibility, it still works well for managing business tasks efficiently. Pros What I liked most about SPS Commerce is how it makes handling orders and data much easier in daily work. The integration with different systems and marketplaces works smoothly, which saves a lot of time. It feels reliable and secure, and the customer support is helpful when needed. Overall, it really helps in keeping business operations organized. Cons I felt that onboarding and setup can be quite slow, especially when working with new partners. Some processes are a bit complex and not very user-friendly, which makes data and order management harder than expected. At times, the system feels rigid with limited customization options. Also, customer support and issue resolution can take longer, which can affect overall efficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Planning Assistant Information Technology and Services ### "Powerful automation if your company embraces the learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 29, 2026 Overall, SPS Commerce is a great solution that excels in automation, integration, and operational efficiency. Pros Managing orders, invoices, and documents in one place makes workflows much more efficient and reduces manual work significantly. The automation and integrations with other systems are a big advantage, especially when handling high volumes or working with multiple partners. Cons That said, what I don’t like is that it can be complex and not very intuitive at the beginning. There’s definitely a learning curve, and troubleshooting errors isn’t always straightforward without technical knowledge. The price is probably the biggest downside, specially for small businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jilly T. Business Analyst Consumer Goods ### "Makes EDIb easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 March 23, 2026 We do like using SPS. We've been a customer for many years. We wouldn't be still with them if they were problematic Pros Platform is really easy to onboard. Our Account Manager is ready to work with. They have been great to work with. Cons Support quality has decreased over the last couple of years. I don't know if that's a result of our migration to a new ERP or not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bilel F. Affiliate marketer Marketing and Advertising ### "review SPS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2026 Le principal atout réside dans sa capacité à automatiser les échanges EDI (commandes, factures, avis d'expédition). Les utilisateurs se plaignent de délais de réponse très longs (plusieurs jours, voire une semaine), de l'incapacité des équipes support à résoudre les problèmes, et d'un manque de professionnalism Pros Intégrations clés : La solution est reconnue pour ses intégrations prêtes à l'emploi avec les principaux ERP comme SAP, Microsoft Dynamics, Oracle NetSuite, Sage, Cons la plateforme n'est pas intuitive et nécessite une formation importante, tant pour les équipes informatiques que pour les utilisateurs métier. complexe et chronophage, nécessitant souvent l'aide de consultants, ce qui augmente les coûts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Albert H. IT Analyst Consumer Goods ### "Improve order processing efficiency for great value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 13, 2026 Pros Very easy portal to use and allows the end user to learn a lot about EDI and X12 communication. Customer support is friendly and effective, allows us to process many orders over the course of a week without individual manual effort. This makes speed and efficiency improvements to our internal processes. Cons Can be difficult to onboard new customers if the X12 format and required documents is a different transaction set than we are used to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZD Zwee D. IT Technician Transportation/Trucking/Railroad ### "SPS Review - Trucking Enterprise" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 28, 2025 SPS Commerce is a great EDI solution for us, we were able to set up multiple connections with customization with the help from SPS team Pros \- very easy to use and project/support team are very supportive - very transparent with billing and invoicing Cons \- sps portal does not show a lot of info when it comes to troubleshooting - not easy to resolve issue quick Switched from [Kleinschmidt](https://www.capterra.com/p/183675/Kleinschmidt-EDI-Integration/) Ease of use and the pricing of the product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2025 Thank you for sharing your feedback! Our teams are more than welcome to help troubleshoot things with you if you need. Our Support Team can be reached by phone, email, or through the chat feature within Fulfillment. SO Shane O. Customer Service and Inside Sales Electrical/Electronic Manufacturing ### "New Updates Have Made the Site Much Easier to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 30, 2025 I have not had to reach out to anyone at the SPS Commerce site because everything has been running smoothly. Direct communication with the person from Grainger who placed the order would really be a plus. Pros Recent updates have made using the confirmation of orders very easy to use. The check for errors feature is a great way of making sure everything is set correctly before sending the confirmation. Cons The monthly cost is still pricey, but SPS Commerce has at least improved the ease of using the site. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/155593/SPS-Commerce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Infocon Systems WebEDI vs SPS Commerce](https://www.capterra.com/compare/155593-163009/SPS-Commerce-vs-Infocon-Systems)[TrueCommerce EDI Solutions vs SPS Commerce](https://www.capterra.com/compare/122910-155593/TrueCommerce-EDI-Solutions-vs-SPS-Commerce)[Cin7 Omni vs SPS Commerce](https://www.capterra.com/compare/133133-155593/Cin7-vs-SPS-Commerce) [JD Edwards EnterpriseOne vs SPS Commerce](https://www.capterra.com/compare/155593-212037/SPS-Commerce-vs-JD-Edwards-EnterpriseOne)[DELMIAWorks vs SPS Commerce](https://www.capterra.com/compare/103908-155593/IQMS-ERP-Software-vs-SPS-Commerce)