--- title: "SPS Commerce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SPS Commerce Software - reviews, pricing plans, popular comparisons to other EDI products and more." source_url: "https://www.capterra.com/p/155593/SPS-Commerce/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # SPS Commerce Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SPS Commerce ## What is SPS Commerce? SPS Commerce Fulfillment is your gateway to retail growth. With access to the world’s largest network of pre-mapped connections via the only EDI solution on the market with full-service support, you’ll remove the heavy lift associated with manual supply chain management. Enjoy a fully compliant solution proactively monitored 24/7 by our team of experts that tackles all your EDI needs, including system integration and document automation. ## What is SPS Commerce used for? [EDI](https://www.capterra.com/edi-software/)[Order Management](https://www.capterra.com/order-management-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/) Recognitions Shortlist Overall rating Based on 528 user reviews Reviews sentiment Positive 82% Neutral 9% Negative 9% Pros & cons Accessible and adaptable usability Intuitive and efficient navigation Frequent errors and unclear troubleshooting High and confusing pricing structure Starting price $20 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Order Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SPS Commerce 4.2 (528) VS. [### Infocon Systems WebEDI](https://www.capterra.com/p/163009/Infocon-Systems/) [4.8 (39)](https://www.capterra.com/p/163009/Infocon-Systems/reviews/) Starting Price $20 Per Month Starting Price $20 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (528) Ease Of Use 4.6 (39) Value For Money 3.8 (468) Value For Money 4.7 (39) Customer Service 4.1 (507) Customer Service 4.9 (39) ## SPS Commerce alternatives [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) [4.3 (537)](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/reviews/) Starting price $19.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) [1 EDI Source](https://www.capterra.com/p/92420/EDI-HQ/) [4.6 (89)](https://www.capterra.com/p/92420/EDI-HQ/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/92420/EDI-HQ/) [KhooCommerce](https://www.capterra.com/p/207061/KhooCommerce/) [4.8 (23)](https://www.capterra.com/p/207061/KhooCommerce/#reviews) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207061/KhooCommerce/) Highest Rated [Pro\_EDI Translator](https://www.capterra.com/p/92426/Pro-EDI-Translator/) [4.8 (45)](https://www.capterra.com/p/92426/Pro-EDI-Translator/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/92426/Pro-EDI-Translator/) [View all alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/) ## FAQs about SPS Commerce Overview ### What problems does SPS Commerce solve? SPS Commerce solves fragmented EDI order processing by centralizing purchase orders, acknowledgments, advance ship notices, invoices, and shipping documents across retail partners. It reduces manual re-entry, document errors, and missed transaction steps through ERP integrations, alerts, templates, and workflow tracking. Operations, fulfillment, accounting, and supply chain teams benefit most, especially those handling high transaction volumes. Answer based on 287 reviews Overview ### Which roles and teams benefit most from SPS Commerce? SPS Commerce is most used by operations leaders, office managers, and supply chain teams that manage retailer orders, inventory, shipping documents, and trading-partner requirements. Customer service and account teams track order status and resolve exceptions, while finance and executive leaders oversee transaction accuracy, costs, and fulfillment performance across connected retail channels. Answer based on 527 reviews Overview ### What company size and industries is SPS Commerce built for? SPS Commerce is designed for small suppliers and 3PLs selling through retail, with 85% of reviewers from small businesses and Consumer Goods its top industry at 18%. It also serves midsize businesses (10%) and enterprises (5%), particularly in Wholesale (13%) and Food & Beverages (8%). Answer based on 527 reviews Features and Usability ### What are the key features of SPS Commerce? SPS Commerce includes EDI for exchanging business documents with trading partners, alerts/notifications for incoming orders and document exceptions, and data transformation for mapping transaction data into ERP systems. Its ERP integration and third-party integrations support connections with platforms such as NetSuite, Microsoft systems, and Sage 500 for order processing and transaction management. Answer based on 31 reviews Integrations ### Which third-party tools and platforms does SPS Commerce integrate with? SPS Commerce integrates with NetSuite and supports over 40 integrations across ERP, inventory, ecommerce, and warehouse systems. Catalog connections include Acumatica Cloud ERP, BigCommerce, Dynamics 365, Dynamics 365 Business Central, Fishbowl, JD Edwards EnterpriseOne, and Mirakl for EDI transaction, order, and inventory data exchange. Answer based on 51 reviews Getting Started and Support ### How easy is it to onboard and train a team on SPS Commerce? SPS Commerce offers in-person and live online training, webinars, documentation, and videos. Reviewers report that order-processing staff and nontechnical users can learn daily workflows quickly after training, while EDI beginners, administrators, and teams managing integrations may need more time for setup, configuration, and troubleshooting. Answer based on 68 reviews Getting Started and Support ### What customer support options does SPS Commerce offer, and how do users rate the experience? SPS Commerce offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as knowledgeable, helpful, and quick during onboarding and issue resolution. However, some report inconsistent response times, long holds, repeated follow-ups, and delayed resolution for complex technical or account issues. Answer based on 195 reviews Features and Usability ### How well does SPS Commerce handle EDI order management? SPS Commerce simplifies EDI order processing and gives teams visibility into purchase orders, ASNs, labels, and shipment status. Retail suppliers and small operations value reduced manual entry, shared access, and retailer connections. However, changed orders, multi-line acknowledgments, bulk SKU updates, exports, and document filtering can still require time-consuming manual steps. Answer based on 104 reviews Features and Usability ### How fast and reliable is SPS Commerce for EDI processing? SPS Commerce processes routine EDI transactions reliably and can improve purchase order accuracy and daily workflow speed. Teams often find onboarding, retailer connections, and knowledgeable support helpful, but some encounter slow large-volume processing, browser or interface glitches, extra task steps, and delayed troubleshooting or integration projects. Answer based on 90 reviews ## Who uses SPS Commerce? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Accessible and adaptable usability 85% positive reviews out of 158 Most reviewers indicate ease of use, highlighting intuitive interfaces, simple onboarding, and helpful customization options. Frequent errors and unclear troubleshooting 61% negative reviews out of 97 Some reviewers report recurring errors, confusing error messages, and difficulty resolving technical issues without clear guidance. Intuitive and efficient navigation 89% positive reviews out of 37 Most reviewers describe navigation as straightforward, with logical layouts and user-friendly menus simplifying tasks. High and confusing pricing structure 78% negative reviews out of 73 Most reviewers describe pricing as expensive, with hidden fees, complex billing, and frequent unexpected charges. Justin H. Sr. Manager Integrations and IC, 51 - 200 employees. "At times, it can take too much effort to get clear answers on scope, pricing, map requirements, or who owns the next action." Smooth upgrade and setup process 84% positive reviews out of 25 Most reviewers report upgrades and migrations are well-managed, with helpful support and minimal disruption to operations. Consistently poor user experiences 100% negative reviews out of 24 Most reviewers indicate negative experiences, citing communication problems, disappointing service, and ongoing dissatisfaction. ## Features AI summary Based on 507 EDI reviews Capterra reviewers highlight these as the features buyers care about most when choosing EDI software: - **Data Import/Export** (**54%** of reviewers rated this feature as critical) - **Data Mapping** (**66%**) - **Third-Party Integrations** (**52%**) SPS Commerce supports **Third-Party Integrations**, which helps businesses connect EDI workflows with other systems they already use. However, it does not include **Data Import/Export** or **Data Mapping**. Instead, it offers other important capabilities that reviewers also value, including **Data Transformation** (**49%**), **Multiple Format Support** (**43%**), and **Alerts/Notifications** (**36%**). These features help companies manage data across different document standards, keep trading partner exchanges moving, and stay aware of issues quickly, allowing teams to maintain accurate communication and reduce delays in order processing. Third-Party Integrations 3.6 (52) 67.31% of 52 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Data Transformation 3.8 (49) 48.98% of 49 reviewers that rated this feature as important or highly important Translate EDI formats into data suitable for use with company applications. Multiple Format Support 3.5 (29) 37.93% of 29 reviewers that rated this feature as important or highly important Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Alerts/Notifications 4.2 (58) 62.07% of 58 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges EDI 3.8 (44) 63.64% of 44 reviewers that rated this feature as important or highly important Transfer of data from one computer system to another Reporting/Analytics 3.7 (33) 51.52% of 33 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data SPS Commerce 30 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - AS2 Capability: Conduct transmissions via AS2 in addition to other methods such as value-added network (VAN) - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Database Support: Supports common databases such as MySQL and Oracle - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - ERP integration: Integrate with existing ERP systems - Exceptions Management: Automated handling of non-compliant EDI transmissions. - Forecasting: Form predictions based on past and present data/trends - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Purchase Order Management: Create, send, and track purchase orders and their statuses - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Scheduler: Allows automated and event-driven transaction scheduling --- Get Advice We can help you find the software with the features you need. Features 4.0 (528) 4.0 Based on 528 reviews ## Pricing Value for money 3.8 (468) [View pricing plan details](https://www.capterra.com/p/155593/SPS-Commerce/pricing/) Basic $20.00 Per Month Value for money 3.8 (468) 3.8 Based on 468 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Odoo](https://www.capterra.com/p/135618/Odoo/)[ Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (507) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (507) 4.1 Based on 507 reviews ## User reviews Overall rating 4.2 Based on 528 reviews Filter by rating 5(267) 4(167) 3(46) 2(13) 1(35) Mentioned topic Sorted by most recent SQ Sabrina Q. COO Retail ### "Good people, but a burden for small businesses." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 13, 2026 The people at SPS are great, however, I think for small business like ours, SPS as an overly expensive system we have to maintain in order to do business with Chewy and Petco. Drop shipping did not work well, so we switched away, but for in-network orders from these large retailers, we have no choice in the matter. It does not serve us. It serves them, but we have to pay for it. Pros The human-provided support is excellent. You can have an ongoing, coherent conversation with an actual person who seems invested in your success. Cons Two things: First, there does not appear to be a subscription tier that really makes sense for small businesses. We receive only a handful of orders per quarter, and we pay way too much to maintain a system which is mostly unused. Second, when we were drop shipping, there were five times too many clicks per order. We switched to DSCOpify for drop shipping, which is significantly less expensive, and offers a much simpler, more streamlined process. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SO silvio O. employee Utilities ### "buona soluzione" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 27, 2026 Nel complesso, la mia esperienza con SPS Commerce è stata positiva. È un software utile e affidabile Pros La cosa che ho apprezzato di più di SPS Commerce è la possibilità di gestire le attività in modo più semplice e organizzato. Il software mi aiuta a risparmiare tempo, ridurre gli errori e tenere sotto controllo le informazioni principali. Anche l’utilizzo quotidiano è abbastanza intuitivo e non richiede conoscenze tecniche particolari Cons alcune funzioni non sono sempre immediate da capire, soprattutto all’inizio. A volte è necessario dedicare un po’ di tempo per imparare a usare correttamente il software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Allan R. Administrador Management Consulting ### "Eficiente para automatizar processos e integrações EDI" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 13, 2026 O SPS Commerce é uma solução robusta para empresas que precisam gerenciar integrações EDI e automatizar processos com diferentes parceiros. Depois da configuração inicial, a utilização tende a ser mais simples e contribui para reduzir retrabalho e aumentar a eficiência operacional. Pros Boa capacidade de integração, automação dos processos, confiabilidade nas transações e facilidade para acompanhar pedidos e documentos. Também considero positivo o suporte a diferentes parceiros comerciais e sistemas. Cons A configuração inicial e algumas integrações podem exigir conhecimento técnico e demandar tempo. Em determinadas situações, a identificação e solução de erros poderia ser mais simples e intuitiva. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Melissa R. Designer Apparel & Fashion ### "Reliable EDI Platform with Strong Order Management Capabilities" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 September 12, 2026 Our overall experience with SPS Commerce has been highly positive and vital for our growth. The platform provides a reliable, secure EDI solution that drastically minimizes manual supply chain tasks and improves tracking visibility. While the initial configuration requires a dedication of time and technical learning, the benefits of smoother retail operations and strong partner compliance far outweigh the setup friction. Pros Reliable EDI network with a massive pre-connected catalog of retail trading partners.Automates routine tasks like processing purchase orders, invoices, and advance ship notices (ASNs).Significantly reduces human data-entry errors, lowering the risk of costly retailer chargebacks.Provides strong technical customer support and dedicated implementation teams during onboarding. Cons Initial setup and integration map configuration can feel complex and time-consuming.The learning curve is steep for employees who are completely new to EDI compliance.Navigating between multiple platform windows or report screens can feel un-intuitive at first.Pricing tiers can be high or complex for small businesses managing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sandra A. Customer Service Representative Security and Investigations ### "Sending out EDI transaction confirmations ended up cutting our client." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2026 For a small security outfit like ours, this platform totally cleared up the order tracking bottleneck. I've watched our average response time drop from 8 minutes to under 4, and we only started using the thing about seven months ago. It’s worth every dollar, especially when you’re running lean and can’t really afford to bring on another rep just to answer status questions. Pros We handle about 150 client inquiries every week, and 60 of those used to just be people checking on their order status. Since SPS Commerce started sending EDI confirmations straight through, that number dropped to maybe 35. Now I can pull exact shipment data in under 90 seconds instead of having to chase down three different people. Cons The reporting interface takes 6 clicks just to get to the specific transaction view I need every day. Having a shortcut or a customizable dashboard would save me probably 20 minutes a week. It’s also annoying that I can't export certain fields, I have to open the full record first to get them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Manfredi G. Costume service Consumer Services ### ""Great supply chain tool"" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 11, 2026 Overall, SPS Commerce is a robust and essential tool for B2B order and inventory management. Once everything is set up, the system automates workflows effectively and saves a lot of operational time. Pros The EDI integration and order management features are very reliable. It makes data exchange with large retail partners effortless and helps eliminate manual entry errors, speeding up supply chain processes significantly. Cons The initial setup and configuration process can take time to master. Additionally, the user interface could be updated to feel a bit more modern and intuitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bradford W. Lead researcher Alternative Medicine ### " Efficient and Easy to Use" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 July 21, 2026 Overall, my experience with SPS Commerce has been positive. It makes EDI transactions and order management more efficient while reducing manual work. Although there is a slight learning curve, the platform is reliable and helps simplify day to day operations. Pros I liked how SPS Commerce automates EDI processes, ..reduces manual work, and makes it easier to manage orders and communicate with trading partners. Cons The interface isn’t always intuitive, and it can take time to learn. Some tasks require more steps than necessary, and troubleshooting can occasionally be time consuming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Karla P. Customer Service Manager Consumer Goods ### "Very good experience using SPS Commerce; fast and reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 2, 2026 Very good experience; fast and reliable application. We are happy with the service provided by our account representative. Pros Easy to use and navigate, it is fast and reliable. Our account representative is always available and answers all our questions. Cons Changes on sent documents are difficult to fix. Sometimes approval by the retailer is required on simple resets. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Yvan L. IT Consultant Food & Beverages ### "SPS Commerce Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 2, 2026 My experience so far is good and I would recommend SPS Commerce to other businesses in need of EDI documentation. Pros Once original setup is configured it's going smooth to proces the data. You can chat to support if something arise and answers are fast. You have a training center for employees to learn. Both Fulfillment platform gets updates. Cons I'm adding a new vendor number with a current trading partner that's already setup with SPS and i find it's taking to much time to get it done. I sent the information on June 4th and now july 2nd it's still not completed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Ann N. Data Maintenance Packaging and Containers ### "Setting up EDI by way of SPS." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 2, 2026 My overall experience has been very beneficial and cost effective when you consider the cost of adding customer purchase orders manually. Pros Customer Support has been fantastic. You receive a response in a timely manner and they always ensure that your question has been fully answered and understood. Cons I can't recall any major issues at this time. We have multiple subsidiaries using SPS that created some confusion as a customer would be set up into the wrong subsidiary but this issue was corrected in a timely manner. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/155593/SPS-Commerce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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