--- title: "SPS Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SPS Commerce the right EDI solution for you? Explore 523 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155593/SPS-Commerce/reviews/" page_type: "reviews" language: "en" --- SPS Commerce 4.2 (523) [View alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of SPS Commerce Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews JH Justin H Sr. Manager Integrations and ICFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “The platform gives us the ability to scale a complex retail and logistics network across customers, 3PLs, transportation partners, and internal systems.“ July 1, 2026 JH Justin H Sr. Manager Integrations and ICFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “At times, it can take too much effort to get clear answers on scope, pricing, map requirements, or who owns the next action.“ July 1, 2026 DR David R IT ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “The NetSuite integration has reduced manual processing, improved accuracy, and increased operational efficiency across our order fulfillment process. While there is always room for improvement in reporting and troubleshooting capabilities, SPS Commerce has proven to be a dependable solution that continues to support our business growth and EDI requirements.“ June 23, 2026 Chi Hing W ConsultantConsumer Goods, 11 - 50 employeesUsed the software for: Less than 6 months. “Some processes are not very flexible and may require workarounds for complex scenarios.“ June 30, 2026 CS Chih S EDI CoordinatorConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “The platform serves as a strong digital operations hub, helping automate order workflows, enhance data visibility, and create a more connected supply chain ecosystem.“ June 23, 2026 CW Caryn W business analystRetail, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “There seems to be a huge knowledge gap between teammates from SPS Commerce and DMEDI.“ June 23, 2026 JH Justin H Sr. Manager Integrations and ICFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “The platform supports a large and growing transaction network and has helped us connect with major retailers, logistics partners, and fulfillment providers.“ July 1, 2026 JW Jack W PresidentWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “The Automation project has not successfully launched, SPS has charged me since I signed the agreement. If the automation takes 10 years to launch, should I pay for this service that I have never used for 10 years?“ October 15, 2024 ## Showing most helpful reviews Showing 1-25 of 523 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nilavarasan T. Project Director Computer Software Used the software for: 1-2 years ### "Reliable EDI Platform with Strong Order Management Capabilities" July 1, 2026 5.0 Our overall experience with SPS Commerce has been positive. It is a reliable EDI platform that supports secure data exchange, order management, and improved transaction visibility. While setup, integration mapping, performance, and support response time can be improved, the platform adds good value by reducing manual work and improving business process efficiency Pros SPS Commerce provides a reliable EDI platform with good order management, secure data handling, and efficient transaction processing. It helps reduce manual work, improves data accuracy, and supports smoother business operations with regular updates and support. Cons SPS Commerce is a useful platform, but the setup and integration process can sometimes be complex. Performance can be improved when handling large order volumes, and faster support response for troubleshooting would make the overall experience better. Review Source JH Justin H. Sr. Manager Integrations and IC Food & Beverages Used the software for: 2+ years ### "Strong EDI Platform with Great Network Coverage and Room for Better Execution" July 1, 2026 4.0 verall, SPS Commerce has been a valuable and important partner for our EDI operations. The platform supports a large and growing transaction network and has helped us connect with major retailers, logistics partners, and fulfillment providers. My experience has been positive from a capability standpoint, especially when working with knowledgeable SPS resources who understand both the technical and business impact of EDI. That said, SPS would be even stronger with more proactive account management, clearer project scoping, better contract utilization reporting, and more consistent follow through across support, implementation, and commercial teams. The foundation is strong, but the customer experience depends heavily on getting the right people involved. Pros SPS Commerce has been a strong EDI backbone for our business. The platform gives us the ability to scale a complex retail and logistics network across customers, 3PLs, transportation partners, and internal systems. Their trading partner coverage is a major advantage, and when the right technical resources are engaged, SPS can move quickly and provide practical solutions. The transaction visibility, standard document support, and ability to support high volume EDI operations have been valuable as our network has grown. Cons The biggest opportunity is consistency around support ownership, project execution, and commercial transparency. At times, it can take too much effort to get clear answers on scope, pricing, map requirements, or who owns the next action. Some development quotes feel high when the request appears to align with standard EDI functionality, and annual contract reviews should include stronger data around usage, active trading partners, inactive customers, and optimization opportunities. SPS is powerful, but the customer experience would improve with cleaner handoffs, tighter accountability, and more proactive guidance. Switched from [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) We switched from True Commerce to SPS Commerce to consolidate and scale our EDI network on a stronger platform with better trading partner coverage, improved transaction visibility, and more direct support for our retail and logistics integrations. As our order volume and partner network grew, we needed a solution that could better support complex routing across retailers, 3PLs, NetSuite, and fulfillment partners. SPS gave us a more scalable foundation for automation, standard EDI document handling, and long term integration growth. Review Source CW Caryn W. business analyst Retail Used the software for: 6-12 months ### "SPS review" June 23, 2026 3.0 The account team I work with is very nice and I appreciate their partnership. However, it seems as if something is not revenue generating for SPS, the requests are not prioritized. The lack of communication between DMEDI and SPS is very frustrating even though it is the same company. Pros The SPS commerce platform is easy to navigate and utilize for business users. Fulfillment monitor is where I spend most of my time and it is easily searchable. Having SPS onboard our vendors frees up a lot of time and resources on our side. Our account team at SPS is very friendly. Cons There seems to be a huge knowledge gap between teammates from SPS Commerce and DMEDI. We utilize both programs and it's nearly impossible to get someone from DMEDI to assist when we have an issue. I can't utilize the support chat for DMEDI issues because they don't even have logins to the program. Review Source CM Caden M. Systems Analyst Chemicals Used the software for: 1-2 years ### "SPS Commerce" June 25, 2026 5.0 Our organization has gotten a great number of benefits from using SPS Commerce. We've loved working with them. Pros SPS Commerce has excellent support and implementation teams. We got a lot of help setting up a multitude of tools with them. Cons We've had issues on multiple occasions with billing inconsistencies. We would often receive bills for things we knew we weren't meant to be billed for. Alternatives considered [iTrade](https://www.capterra.com/p/81764/iTrade/) Reason for choosing SPS Commerce Better coincided with our business needs. Switched from [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) Inadequate customer service, complicated trading partner integrations. Review Source VR Verified Reviewer Marketing Director Wholesale Used the software for: 6-12 months ### "SPS Makes EDI Integration Simple" July 1, 2026 5.0 SPS makes it relatively simple for our ERP system to send timely EDI documents to our eCommerce partners and at a competitive price compared to some other middlewares we considered. Pros SPS Commerce made the daunting integration of our eCommerce channel partners smooth and cost effective. Cons Our implementation consultant was fired during the middle of our implementation and we had to get the new consultant up to speed. Alternatives considered [Celigo Integrator.io](https://www.capterra.com/p/157596/Celigo/) Reason for choosing SPS Commerce We considered both cost and ease of implementation Review Source DR David R. IT Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Reliable EDI Platform with Strong Net-suite Integration" June 23, 2026 5.0 Overall, SPS Commerce has been a valuable partner in supporting our EDI operations. We use the platform daily to exchange business-critical documents with customers and trading partners. The NetSuite integration has reduced manual processing, improved accuracy, and increased operational efficiency across our order fulfillment process. While there is always room for improvement in reporting and troubleshooting capabilities, SPS Commerce has proven to be a dependable solution that continues to support our business growth and EDI requirements. Pros SPS Commerce has helped us automate and manage EDI transactions with multiple customers through a centralized platform. The NetSuite integration has streamlined our order management processes, including purchase orders, acknowledgments, ASNs, invoices, and inventory reporting. The platform is reliable, secure, and supported by a knowledgeable implementation and support team. SPS also maintains a large trading partner network, which simplifies onboarding new EDI customers and helps ensure compliance with customer-specific requirements. Cons The primary area for improvement would be enhanced visibility and reporting for troubleshooting complex EDI issues. Certain support cases may require coordination between multiple teams, which can occasionally extend resolution times. Additional workflow monitoring, document tracking, and more detailed error reporting would help administrators diagnose and resolve issues more efficiently. Review Source Yvan L. IT Consultant Food & Beverages Used the software for: 2+ years ### "SPS Commerce Experience" July 2, 2026 4.0 My experience so far is good and I would recommend SPS Commerce to other businesses in need of EDI documentation. Pros Once original setup is configured it's going smooth to proces the data. You can chat to support if something arise and answers are fast. You have a training center for employees to learn. Both Fulfillment platform gets updates. Cons I'm adding a new vendor number with a current trading partner that's already setup with SPS and i find it's taking to much time to get it done. I sent the information on June 4th and now july 2nd it's still not completed. Review Source CS Chih S. EDI Coordinator Consumer Services Used the software for: 2+ years ### "A trusted partner in EDI solutions and more!" June 23, 2026 4.0 Pros My overall experience with SPS Commerce has been positive. The platform serves as a strong digital operations hub, helping automate order workflows, enhance data visibility, and create a more connected supply chain ecosystem. Its reliable performance and seamless integrations support cross-platform interoperability, enabling teams to maintain operational efficiency at scale. While there is still room for improvement in onboarding, configurability, and workflow customization, SPS Commerce continues to deliver value by streamlining business processes, improving collaboration, and supporting data-driven decision-making. Cons subscription pricing and document allotment pricing can get a little expensive, but our account manager was able to offers us a bundle package with discounted pricing. Review Source THDL Thuy Hoang Diep L. General Manager Wholesale Used the software for: 1-2 years ### "Reliable EDI Solution with Excellent Customer Support" June 30, 2026 5.0 Our overall experience with SPS Commerce has been very positive. It has helped streamline our order management process, reduce manual work, and improve communication with our retail partners. The platform is dependable, and the support team has been excellent whenever we have questions. We would recommend SPS Commerce to businesses that need a reliable EDI solution for working with retailers and distributors. Pros SPS Commerce has made it much easier for our company to manage EDI transactions with major retail customers. The platform is reliable, easy to use, and helps automate purchase orders, invoices, and shipment documents. Their customer support team has been responsive and knowledgeable whenever we needed assistance, making the onboarding and day-to-day operations much smoother. Cons The initial setup required some time to understand, especially for users who are new to EDI. Some reports and settings could be more intuitive, but once everything is configured, the system works very well. Overall, the benefits far outweigh the learning curve. Review Source Chi Hing W. Consultant Consumer Goods Used the software for: Less than 6 months ### "Practical EDI platform with strong retail network" June 30, 2026 5.0 Overall, SPS Commerce is a reliable EDI platform for working with large retailers. It simplifies integration and reduces manual work once everything is set up. However, implementation and ongoing maintenance still require coordination between business and technical teams. Good fit for organisations dealing with multiple trading partners and standard retail EDI requirements. Pros Easy onboarding with major retailers. Covers a wide trading partner network, which saves a lot of setup effort. Integration with D365 is workable and supports common EDI flows like PO, ASN, and Invoice. Helps standardise order management and reduce manual entry. Customer support is responsive, especially during onboarding and issue handling. Cons Initial setup can take time, especially mapping and partner-specific requirements. Some processes are not very flexible and may require workarounds for complex scenarios. Visibility on errors and troubleshooting could be clearer. Sometimes you need to go through support instead of self-service. Review Source jG jeff G. Director of Operations Industrial Automation Used the software for: 6-12 months ### "The Worst Team I Have Ever Worked With" May 1, 2023 1.0 I will likely be switching to a different product Pros Platform stability is the only part of the product worth noting. Once we were up and running and spent months troubleshooting, the platform performed as expected Cons The implementation team was unresponsive, belittled my team, and went live with my vendors without fully testing. SPS is to this day the worst company I have ever worked with. Their sell-side and buy-side implementation teams wasted days and thousands of dollars in time spent dealing with their issues. Their lack of product discovery created around 50 critical (trackable) errors, their onboarding team continually failed to support and train our vendors, and their support team failed to resolve most issues. I had to create my vendor onboarding and training document because I could not trust their team. Their own employees told me how disorganized their teams were which only reinforces the issues described above. Alternatives considered [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) Reason for choosing SPS Commerce Cost - which I would gladly take back now... Review Source ZD Zwee D. IT Technician Transportation/Trucking/Railroad Used the software for: 2+ years ### "SPS Review - Trucking Enterprise" July 28, 2025 4.0 SPS Commerce is a great EDI solution for us, we were able to set up multiple connections with customization with the help from SPS team Pros \- very easy to use and project/support team are very supportive - very transparent with billing and invoicing Cons \- sps portal does not show a lot of info when it comes to troubleshooting - not easy to resolve issue quick Switched from [Kleinschmidt](https://www.capterra.com/p/183675/Kleinschmidt-EDI-Integration/) Ease of use and the pricing of the product Review Source Response from SPS Commerce July 31, 2025 Thank you for sharing your feedback! Our teams are more than welcome to help troubleshoot things with you if you need. Our Support Team can be reached by phone, email, or through the chat feature within Fulfillment. MS Mary S. Library Education Management Used the software for: I used a free trial ### "Connect with SPS commerce" May 7, 2026 4.0 Our teams experience with SPS was highly positive. This is a system we would all recommend to any users. Pros I loved how quick and easy to use SPS Commerce was for our team to learn and implement into daily functionality. Cons The cost of Commerce was slightly higher than comparable products but ease of use made up for some of this. Review Source MH MacKenzie H. Seniors Sales Operations Manager Consumer Goods Used the software for: 2+ years ### "Great for small brands looking to expand capabilities" September 10, 2024 5.0 Fantastic! Since leaving TrueCommerce EDI and doing all EDI transacting with SPS we have seen a huge decrease in chargebacks related to compliance, and it has more than justified the increased cost of doing business with SPS. Pros The ease of use and accessibility. The platform is incredibly user friendly and easy to learn, even if you are a novice with EDI. The support and quick responses and help on issues are a HUGE help as well. Being a small team, I am the only person who handles EDI, so having an expert (\[sensitive content hidden\] :)) I can reach out to directly and be able to assist with issues is truly wonderful. And all the folks we have worked with at SPS are so friendly, helpful, and transparent. They have helped us work through numerous issues and have provided incentive every time we grow our business with them. Thank you! Cons This is very specific, but with errors received on transactions, making the data easier to understand so I can try to fix myself without involving the support team, would be great. I only see code and data and that means nothing to me not having the knowledge of an EDI expert. I think it would be a great idea for SPS to have a line at the top when you click into the error that is an "error notice" and briefly explains the issue so that a non-EDI expert can understand. Also, making the entry of cross-references a bit easier as it is very clunky and constantly kicks you out of what has been entered. For example, if I click into an item to edit and then save, the page defaults back to all customers and items instead of the choices I selected to filter it out. Switched from [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) Better customer service and ease of use. Review Source MJ Marc J. SALES Food & Beverages Used the software for: 1-2 years ### "TRUST ME, I knew nothing!" September 12, 2024 5.0 Overall, my experience with SPS and their team has been excellent!! Pros The system itself is pretty easy to navigate. This is my first time using any kind of EDI system, so I literally knew nothing coming into it. The training modules were very clear on how to use SPS. HOWEVER, the support team in my opinion is where SPS shines. I have yet to have a question or concern that wasn't answered promptly and accurately from them. As we grow our business, it's nice to know SPS is there to support US! Cons I really don't have anything here. Sorry, not sorry... Review Source VR Verified Reviewer Talk-Radio Co-Host - Wellness Health, Wellness and Fitness Used the software for: 1-2 years ### "SALES DEPT MORE CONCERNED WITH MONEY THAN CUSTOMER RELATIONSHIPS" August 23, 2018 3.0 We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing. Pros It creates visibility and the tech support team is helpful. Cons Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership. Review Source TM Travis M. Director of Ecommerce Apparel & Fashion Used the software for: 2+ years ### "Top Tier Support " May 31, 2023 5.0 Overall very satisfied because of the service we are given. Pros I've used SPS Commerce for many years and appreciate the dedicated support from our account manager, \[sensitive content hidden\], and her team. For technical questions, SPS Commerce's support team is quick to respond and help! Cons A small area of improvement can be with docs handling large amount of data and them saving properly. Reason for choosing SPS Commerce We chose SPS Commerce because they are a preferred EDI partner to all our major wholesale accounts making it seamless do to business. Review Source JN Jennifer N. CEO & Founder Consumer Goods Used the software for: 6-12 months ### "They said it would be 6-8 weeks. It's been 9 months. And we're not done" August 2, 2022 1.0 The worst part of this experience is that you only get results when you kick and scream. Despite the fact that they have in no way delivered on time, they have charged us a ton month by month. I'm running the company, but until I get on the phone and say, hey, what's happening here, things don't really move. And then, inevitably, they stall. I don't want to be the one having to micromanage this process, but they've left me little choice. Pros When it finally gets set up, it hope it will save us time. Cons I wish I didn't have to write this review. I have had so many calls with these folks promising that things would be different, that I feel like the partner that keeps accepting back their cheating spouse, so that I feel foolish for believing them. They said 6-8 weeks for set-up. We are on 9 months, and still not done. Every time there's an issue, they point fingers at other people, like the retailers or the connection folks. But they are the ones taking the money, so they are responsible for the product as a whole. Reason for choosing SPS Commerce Some of our retailers used them, and when we first spoke, when I explained our issues, they said they could help with the PDFs we need for some retailers (packing slips and shipping labels). Our last call, they claimed to have no knowledge of this, which shows that the sales team has not sufficient contact with the implementation team. Review Source Response from SPS Commerce September 15, 2022 Thank you for taking the time to share your feedback. The experience you described doesn't meet the standards we hold ourselves to. We welcome any further feedback or details. Please feel free to send any additional feedback to: spsconnect@spscommerce.com PW PEGGIE W. Account Resolutions Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy Navigation" September 3, 2024 4.0 I use it often and seldom have problems navigating the software Pros Easy to navigate, I use it every day and it's multi faceted Cons sometimes it takes a while for customer service Review Source JK Jessica K. Vice President Medical Devices Used the software for: 1-2 years ### "Sub-par integrations, unresponsive customer service, heinous billing practices" July 19, 2021 2.0 The billing practices at SPS are heinous. They are disingenuous and try to upsell like crazy! The customer service is lacking. The integrations to warehouse WMS and Quickbooks Online are slow and clunky... sometimes it takes several hours for docs to integrate. It's not a great product, but then you're stuck with their software because of the huge upfront costs to integrate. Pros Receives purchase order docs (unless it bugs out) from our trading partners and allows us to send acknowledgements, ASNs, invoices, and other docs to our trading partners under an EDI environment. Cons No competent SPS representative supporting integration to warehouse. SPS salespeople oversell the features and capabilities with insufficient knowledge of how product works. Customer service is almost non-existent; tickets are generated but no response is given. Review Source JD Jim D. Owner Consumer Goods Used the software for: 2+ years ### "If you love retailer chargebacks and shady billing practices you'll love SPS!" May 4, 2023 2.0 Pros Portal is OK to use. Customer support for processing retailer-specific questions is good. Cons Integration with our 3PL/SPS has been a nightmare. For the past 6 months we have tried to get a solid EDI connection between the retailer, 3PL and SPS. We are now "live" with our retail partner and still having on-going issues which is low leading to chargebacks!!Their billing practices are downright un-ethical, purposely confusing, and difficult to manage. Every month we need to scour our bill to ensure accuracy as SPS loves to add new services/line items which we never consented to. It then takes weeks of emailing support to try and get a resolution which burns precious time for any entrepreneur. Review Source VR Verified Reviewer Customer Success Manager Food & Beverages Used the software for: 2+ years ### "We use SPS on a daily basis, but when problems arise there is always a delay in resolution." April 23, 2018 4.0 Pros Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs. Cons The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works. Review Source LE Lisa E. VP Sales & Marketing Consumer Goods Used the software for: 2+ years ### "SPS Commerce for EDI Services" August 31, 2021 5.0 We have used SPS Commerce for 5 years and are very satisfied. Our business is not large enough to require an in-house person to manage EDI technical set-ups. SPS Commerce meets our needs perfectly. Pros SPS Commerce comes highly rated and they meet the rating. It is fairly easy to learn and the Support Team is excellent. They always document questions with Case #'s and always follow-up to close out cases with satisfaction. Cons Some of the fields seem over-kill, but we stick to the "Required Field" on documents and all processes smoothly. Reason for choosing SPS Commerce We chose SPS Commerce based on our Retail Partners recommendation. Review Source WS Walter S. E-Commerce Manager Information Services Used the software for: 6-12 months ### "EDI Fulfillment Tool: Great Way To Fulfill Orders" July 23, 2019 5.0 Before using SPS Commerce we had to do everything manually in the form of emails and our company software. Now whenever we receive an order we just log in to the portal process it on our end and then enter the tracking information and invoice information. Easy peasy! Pros Very easy to use. Once everything is setup we get prompt emails for orders received. This helps us in processing the order. Once we login to the portal everything is just a click away. All the open order are shown on the dashboard instantaneously. Furthermore, there are very userfriendly and vibrant buttons or blocks that differentiate between orders, errors, shipments, and invoices. If anything is missing from any order for example shipping information or invoicing information, it's just a click away to complete it. When we open the order, the presentation of the order workflow is so easy to understand, even a layman with no technical information can easily understand at which stage the order is. We have one of our trusted resellers also using it and they are able to extract information very easily. Also, when we signed up I was afraid I would not understand how everything works on the SPS portal, but the training center feature helped me greatly understand how each of the processes works. I had an issue once, I was unable to find the carrier code for one of my carriers, I talked to the support rep and she helped me with it. Although it took her some time also to find it but the issue was resolved. Cons Well, I wouldn't say its a very bad feature but when I tried adding more users to our account, like our accounts personnel and other team members who interact with it, there was a fee associated with it. It's not a con but we were not informed about it before. Reason for choosing SPS Commerce Well, to put it in simple words our CEO approved it because of the low cost and it was fulfilling all the things we needed it to fulfill. Review Source ND Nic D. Operations Sporting Goods Used the software for: 2+ years ### "Great EDI Solution...only a few suggestions" October 31, 2019 5.0 Great company who obviously excels in the EDI world giving customers different options that suits their capabilities. If you're not familiar with EDI or your just wanting to try things out SPS is a great way to start as they know what they're doing. If you are integrating the EDI docs into your ERP system (docs automatically import from and export to SPS) I would suggest that you try to understand as much as possible on what information your trading partner requires. SPS knows general information but there have been a handful of times where the document tests are successful but the actual information that your sending isn't the right information. You still have to put in the work. Pros Easy to read and complete the forms for all EDI documents. Required fields (per the receiving company) will be highlighted in red and if any aren't filled in the document won't send which reduces the chances of chargebacks. Cons I would love to be able to manipulate and edit how I see things on the landing page. There are some customization options, but I'd like to be a little more in control of what I see and what I need. Reason for choosing SPS Commerce We were already working with SPS but didn't want to put all our eggs in the same basket, so to speak. We ended up staying with SPS due to our staffing bandwidth. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.