# Page 2 | SPS Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is SPS Commerce the right EDI solution for you? Explore 494 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155593/SPS-Commerce/reviews/?page=2

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SPS Commerce

4.2 (494)

[View alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 2 - Reviews of SPS Commerce

## Showing most helpful reviews

Showing 26-50 of 494 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Bilel F.  
Affiliate marketer  
Marketing and Advertising  
Used the software for: 6-12 months

### "review SPS"

March 8, 2026

5.0

Le principal atout réside dans sa capacité à automatiser les échanges EDI (commandes, factures, avis d'expédition). Les utilisateurs se plaignent de délais de réponse très longs (plusieurs jours, voire une semaine), de l'incapacité des équipes support à résoudre les problèmes, et d'un manque de professionnalism

Pros

Intégrations clés : La solution est reconnue pour ses intégrations prêtes à l'emploi avec les principaux ERP comme SAP, Microsoft Dynamics, Oracle NetSuite, Sage,

Cons

la plateforme n'est pas intuitive et nécessite une formation importante, tant pour les équipes informatiques que pour les utilisateurs métier. complexe et chronophage, nécessitant souvent l'aide de consultants, ce qui augmente les coûts.

Review Source

VR

Verified Reviewer  
Planning Assistant  
Information Technology and Services  
Used the software for: 6-12 months

### "Powerful automation if your company embraces the learning curve"

March 29, 2026

4.0

Overall, SPS Commerce is a great solution that excels in automation, integration, and operational efficiency.

Pros

Managing orders, invoices, and documents in one place makes workflows much more efficient and reduces manual work significantly. The automation and integrations with other systems are a big advantage, especially when handling high volumes or working with multiple partners.

Cons

That said, what I don’t like is that it can be complex and not very intuitive at the beginning. There’s definitely a learning curve, and troubleshooting errors isn’t always straightforward without technical knowledge. The price is probably the biggest downside, specially for small businesses.

Review Source

MJ

Marc J.  
SALES  
Food & Beverages  
Used the software for: 1-2 years

### "TRUST ME, I knew nothing!"

September 12, 2024

5.0

Overall, my experience with SPS and their team has been excellent!!

Pros

The system itself is pretty easy to navigate. This is my first time using any kind of EDI system, so I literally knew nothing coming into it. The training modules were very clear on how to use SPS. HOWEVER, the support team in my opinion is where SPS shines. I have yet to have a question or concern that wasn't answered promptly and accurately from them. As we grow our business, it's nice to know SPS is there to support US!

Cons

I really don't have anything here. Sorry, not sorry...

Review Source

JG

Jeff G.  
Operations Director  
Consumer Goods  
Used the software for: 2+ years

### "Positive Experience"

September 10, 2024

4.0

overall its been a positive experience but I also havent utilized other EDI platforms.

Pros

The people are amazing and always helpful.

Cons

the user face could be easier to understand and setup.

Review Source

AS

Alison S.  
Administration  
Consumer Goods  
Used the software for: 1-2 years

### "A company that cares "

September 10, 2024

5.0

Really great and efficient! Always helpful with any questions we have. Website/ portals are user friendly

Pros

Their customer service is great. \[sensitive content hidden\] has been extremely helpful whenever we have questions. She checks in on us often.

Cons

No problems! They have helped us with a user friendly system.

Review Source

AL

Anthony L.  
CEO  
Automotive  
Used the software for: 1-2 years

### "Yuck!! Do not do it! "

June 26, 2024

1.0

Yuck!! SPS has been one of the worst business experiences and I don’t believe it has its customers best interest. I would never recommend and actually would deter anyone from working with them.

Pros

Absolutely 0 Pros. They do not care about their customers at all. Good luck if you try to work with them.

Cons

Terrible and ancient tech. Terrible and inauthentic service and care. Uneducated team.

Review Source

VR

Verified Reviewer  
Executive Assistant  
Consumer Goods  
Used the software for: 2+ years

### "Great for integrated CMS systems"

July 19, 2018

4.0

My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant.

Pros

The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment. The search ability to easily find any PO and the ease with being able to separate retailers by name. Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order.

Cons

The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process.

Review Source

JD

Jim D.  
Director of IT  
Consumer Goods  
Used the software for: 2+ years

### "A Complete EDI Package"

June 21, 2019

5.0

ROI on software was estimated at 2 years for full payback. Based on our time savings in processing EDI documents, reduction in VAN costs, ease in implementing new trading partners, and streamlined processes, ROI was met in only 12 months. As our company has grown, Vantage Point has been stable and provided the EDI infrastructure required for our sales growth. We went from 200,000 documents a year to over 1,000,000 annually within the past few years and the software has met and exceeded our expectations. In addition, we have been able to customize the software to meet our operational needs.

Pros

Turnkey solution that was fairly painless to implement. Our company was up and running with 7 major trading partners within days. The software is customizable both from a user interface and enterprise perspective. Vantage Point provides options for the novice user/administrator up to the expert....allowing you to tailor your EDI infrastructure based on your organizational needs. Automated scheduling of EDI processes has reduced our cost of ownership and labor costs to process EDI documents. Tech support is both knowledgeable and responsive.

Cons

Error message and exception processing for problem EDI documents can sometimes be cryptic. After years of use we have developed reporting to assist with this issue. Will take novice users a fair amount of time to be knowledgeable on how to decode document errors.

Alternatives considered

[TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/)[Redtail CRM](https://www.capterra.com/p/121349/RedTail-CRM/)

Reason for choosing SPS Commerce

Total cost of ownership, return on investment, and initial capital outlay were the main factors. Vantage Point allowed us to move to a new software package with ease. The alternative products were either more expensive or would require months of implementation, downtime, and costs. After 12 years of using Vantage Point, we are positive we made the right choice.

Review Source

VR

Verified Reviewer  
Talk-Radio Co-Host - Wellness  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "SALES DEPT MORE CONCERNED WITH MONEY THAN CUSTOMER RELATIONSHIPS"

August 23, 2018

3.0

We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing.

Pros

It creates visibility and the tech support team is helpful.

Cons

Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership.

Review Source

KL

Kirsten L.  
GM  
Wholesale  
Used the software for: 1-2 years

### "The cloud based system is annoying - forces a lot of manual data entry "

June 29, 2022

3.0

Average. The software works. There is phone support which is great. But the manual labour we have to do every week is annoying.

Pros

The software receives the orders accurately and sends the appropriate communications for EDI software,

Cons

Each item needs to be manually entered posing a risk of error. No uploads are possible. We have 150 SKU's. Each one has to be entered manually. Moreover, every week when we receive an order, someone has to get the barcodes, use Vlookup to find which SKU the order refers to, then manually enter the order into our system. I realise we have chosen the cloud based system. But it is not cheap! They could set it up so we can see the SKU's, they could set it up so we can bulk upload SKU's but they don't.

Review Source

Response from SPS Commerce

June 29, 2022

Thank you for your feedback! We would love to discuss this further. Please feel free to send any additional feedback to: spsconnect@spscommerce.com

JN

Jennifer N.  
CEO & Founder  
Consumer Goods  
Used the software for: 6-12 months

### "They said it would be 6-8 weeks. It's been 9 months. And we're not done"

August 2, 2022

1.0

The worst part of this experience is that you only get results when you kick and scream. Despite the fact that they have in no way delivered on time, they have charged us a ton month by month. I'm running the company, but until I get on the phone and say, hey, what's happening here, things don't really move. And then, inevitably, they stall. I don't want to be the one having to micromanage this process, but they've left me little choice.

Pros

When it finally gets set up, it hope it will save us time.

Cons

I wish I didn't have to write this review. I have had so many calls with these folks promising that things would be different, that I feel like the partner that keeps accepting back their cheating spouse, so that I feel foolish for believing them. They said 6-8 weeks for set-up. We are on 9 months, and still not done. Every time there's an issue, they point fingers at other people, like the retailers or the connection folks. But they are the ones taking the money, so they are responsible for the product as a whole.

Reason for choosing SPS Commerce

Some of our retailers used them, and when we first spoke, when I explained our issues, they said they could help with the PDFs we need for some retailers (packing slips and shipping labels). Our last call, they claimed to have no knowledge of this, which shows that the sales team has not sufficient contact with the implementation team.

Review Source

Response from SPS Commerce

September 15, 2022

Thank you for taking the time to share your feedback. The experience you described doesn't meet the standards we hold ourselves to. We welcome any further feedback or details. Please feel free to send any additional feedback to: spsconnect@spscommerce.com

CH

Cheryl H.  
EDI Coordinator  
Logistics and Supply Chain  
Used the software for: 2+ years

### "SPS Commerce Failed Integration and it continues"

January 17, 2024

3.0

Overall experience has been below average and continues to decline

Pros

Not much the entire experience was lacking

Cons

Communications and Support were not responsive

Reason for choosing SPS Commerce

Didn’t have a choice our inexperienced \[sensitive content hidden\] directed us to use SPS

Review Source

Response from SPS Commerce

January 18, 2024

Hi Cheryl, Thank you for reaching out to SPS Commerce. I'm sorry to hear that you're experiencing pain points in your integration. For any urgent inquiries, our Support team can be reached at any time at: 888-739-3232 option #1 or by email at: support@spscommerce.com I'm happy to align resources to ensure that your integration is moving forward. Feel free to reach out to me at: spsconnect@spscommerce.com if you need some additional assistance. Thank you,

SC

Steven C.  
Operations Coordinator  
Food Production  
Used the software for: 6-12 months

### "CPG Industry-Fueled EDI Fulfillment Brilliantly Simplified "

July 19, 2019

5.0

Triple-grade A, top-notch overall experience: EDI enables the timely acknowledgment of PO's (sales opportunities) to be serviced in as timely a manner as possible with the help of SPS Commerce...in the CPG industry, EDI is an absolute must and this platform affords our organization the ease of access with our various national and regional retail partners to conduct seamless and streamlined transactions. I recommend this service to small and medium-sized enterprises that only seek the finest tools in their respective trades and fields to get the job done right.

Pros

Seamless integration with varied retail partners through EDI link up, real-time receipt of digital documents from party to party, ability to accept or reject PO revisions with select retail partners, endless types of transactions to conduct business through in the software platform (from initial PO receipt up to freight/logistics servicing and finally to the sought after finish line with the fulfillment/invoicing of PO's), back-end deduction claims management, debit-credit adjustments and remittance advices simplified...and then some.

Cons

Manual inputting of data points for all of our PO's serviced via our various national/regional retail partners...has to be a workaround to digitally uplink fulfillments and invoices from ERP platform (NetSuite). At least in my experience, it has all been manual submissions but otherwise, the above reviews would be flawless. Perhaps, the same rule of thought could apply to advance shipment notices for uploading signed BOL's but not as much of a hindrance compared to our constant billing cycle to maintain.

Reason for choosing SPS Commerce

N/A

Switched from

[Edict Systems WebEDI](https://www.capterra.com/p/168054/WebEDI/)

Separate from my time in the order fulfillment and invoicing role but leadership made the right call.

Review Source

HV

Holli V.  
IT Director  
Automotive  
Used the software for: 2+ years

### "Flexible Product"

August 20, 2020

3.0

I would say it's mixed. I have had good and bad experiences like any software. Overall I think it was the best choice for our company.

Pros

Easy to customize. Easy to track down issues. Works well with AS2 connections. Easy to resend documents and changes INVOICE documents. The managed EDI services help our small company not have to worry so much about checking the documents are sent.

Cons

Over the years the software has had it's ups and downs but is now a very stable product. One CON is not being able to modify ASNs.

Alternatives considered

[TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/)

Reason for choosing SPS Commerce

Data Masons integration to AX was more in line with our companies philosophy of not installing 3rd party add-ons unless absolutely necessary. Data Mason uses SQL views to retrieve data from AX and uses ports to send data back and forth.

Review Source

Response from SPS Commerce

September 16, 2020

We appreciate you taking the time to formally submit a review of Data Masons EDI. Our customers are the most important to us and we are pleased that you find us to be a stable product and the best fit for your company. If we see that someone not 100% satisfied, we want the chance to make up for it. Starting with the not being able to modify the ASNs. Depending on what you need to do to the ASN's, we should be able to fulfill your requirements. Our system does modify ASNs. I'm going to forward this to customer support to see what they can do to assist and see what is keeping you from being a full star review.

JK

Jessica K.  
Vice President  
Medical Devices  
Used the software for: 1-2 years

### "Sub-par integrations, unresponsive customer service, heinous billing practices"

July 19, 2021

2.0

The billing practices at SPS are heinous. They are disingenuous and try to upsell like crazy! The customer service is lacking. The integrations to warehouse WMS and Quickbooks Online are slow and clunky... sometimes it takes several hours for docs to integrate. It's not a great product, but then you're stuck with their software because of the huge upfront costs to integrate.

Pros

Receives purchase order docs (unless it bugs out) from our trading partners and allows us to send acknowledgements, ASNs, invoices, and other docs to our trading partners under an EDI environment.

Cons

No competent SPS representative supporting integration to warehouse. SPS salespeople oversell the features and capabilities with insufficient knowledge of how product works. Customer service is almost non-existent; tickets are generated but no response is given.

Review Source

JD

Jim D.  
Owner  
Consumer Goods  
Used the software for: 2+ years

### "If you love retailer chargebacks and shady billing practices you'll love SPS!"

May 4, 2023

2.0

Pros

Portal is OK to use. Customer support for processing retailer-specific questions is good.

Cons

Integration with our 3PL/SPS has been a nightmare. For the past 6 months we have tried to get a solid EDI connection between the retailer, 3PL and SPS. We are now "live" with our retail partner and still having on-going issues which is low leading to chargebacks!!Their billing practices are downright un-ethical, purposely confusing, and difficult to manage. Every month we need to scour our bill to ensure accuracy as SPS loves to add new services/line items which we never consented to. It then takes weeks of emailing support to try and get a resolution which burns precious time for any entrepreneur.

Review Source

TM

Tehila M.  
ceo  
Food & Beverages  
Used the software for: 1-2 years

### "Horrible Experience"

November 30, 2023

1.0

Pros

We used SPS commerec for a large client and things were fine. We tried setting them up for EDI for anoteh rlarge client and it was anightmare. We asked for pricing and only after we waited 6 weeks to get pricing and sent an email letting them know we would move on due to lack of communication did we suddenly get an email checking in. Rep had no idea what we needed although we discussed extensively when we met that we needed pricing to move forward and would wait to hear back. We signed up and got charged a LOT more money than other EDI companies. We thought we would only pay SPS but then later found out through our warehouse there would be other fees if we needed to set it up through them. Started paying monthly fees even though the warehouse never sent it up and we had to cancel. Every time we try emailing them about thsi it takes an average of 9 days to get a response.

Cons

The high Cost and Customer "service" were dissapointing.

Review Source

Response from SPS Commerce

December 4, 2023

Hi, we are sorry to hear about your experience with SPS Commerce. We strive to provide timely updates for our customers during implementation and support. We would be happy to review this further if there is anything still outstanding. Feel free to route any further feedback to: spsconnect@spscommerce.com Thank you!

VR

Verified Reviewer  
Customer Success Manager  
Food & Beverages  
Used the software for: 2+ years

### "We use SPS on a daily basis, but when problems arise there is always a delay in resolution."

April 23, 2018

4.0

Pros

Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.

Cons

The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.

Review Source

ED

Eugene D.  
Project Manager  
Consumer Goods  
Used the software for: 2+ years

### "Long Time EDIband SPS User"

September 7, 2022

5.0

The product can definitely is more user-friendly interfaces

Pros

The fact that it has so many different retailers already on board makes it easier to add new partners.

Cons

The fact that it has so many different retailers already on board makes it easier to add new partners.

Review Source

jG

jeff G.  
Director of Operations  
Industrial Automation  
Used the software for: 6-12 months

### "The Worst Team I Have Ever Worked With"

May 1, 2023

1.0

I will likely be switching to a different product

Pros

Platform stability is the only part of the product worth noting. Once we were up and running and spent months troubleshooting, the platform performed as expected

Cons

The implementation team was unresponsive, belittled my team, and went live with my vendors without fully testing. SPS is to this day the worst company I have ever worked with. Their sell-side and buy-side implementation teams wasted days and thousands of dollars in time spent dealing with their issues. Their lack of product discovery created around 50 critical (trackable) errors, their onboarding team continually failed to support and train our vendors, and their support team failed to resolve most issues. I had to create my vendor onboarding and training document because I could not trust their team. Their own employees told me how disorganized their teams were which only reinforces the issues described above.

Alternatives considered

[TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/)

Reason for choosing SPS Commerce

Cost - which I would gladly take back now...

Review Source

ML

Mimi L.  
Accounting Manager  
Consumer Goods  
Used the software for: 2+ years

### "SPS Commerce Fulfillment "

June 24, 2020

5.0

MAPADOC push from SPS eliminates the need for us to input the orders manually.

Pros

The push of information through MAPADOC to our organization's software works well. When there are issues, help from Customer Service has been readily available.

Cons

One of the biggest issues that seems to plague SPS Commerce Fulfillment is the push of information back across MAPADOC. We do changes in our organization's software as well as having to do them in SPS. This increases the chances of errors. For example, when an invoice is created the information is not propagated from SPS nor our system through MAPADOC so the data has to be entered all over again. The invoice document is created off an existing order so the invoice should have all data entered from that order with the option to make changes if necessary. This would allow us to verify all items prior to sending the invoice. The Quick Entry is wonderful for a single entry order but not practical for extensive orders. Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue. The error is not highlighted on the document. If the error was highlighted it would save time in the correction of the error.

Review Source

AT

Andrew T.  
I.T. Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Very Bad implementation, I made a bad choice"

August 3, 2023

1.0

I will not recommend this company to anyone, ever.

Pros

It is bundled nicely with Netsuite which makes integration between SPS and Netsuite quite simple.

Cons

The implementation is horrible. I cannot stress it more. I thought True Commerce was bad, this one is worse. We went live with our ERP and we are still not live with all of our EDI, it is about 4 months past due. Empty promises but nothing is done. The upper management did not care.

Switched from

[TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/)

TrueCommerce told us upfront that they were running out of personnels and our implementation is going to get pushed back by 120 days and that is why we moved to SPS and they promised us the world (as any software sales pitch)

Review Source

LE

Lisa E.  
VP Sales & Marketing  
Consumer Goods  
Used the software for: 2+ years

### "SPS Commerce for EDI Services"

August 31, 2021

5.0

We have used SPS Commerce for 5 years and are very satisfied. Our business is not large enough to require an in-house person to manage EDI technical set-ups. SPS Commerce meets our needs perfectly.

Pros

SPS Commerce comes highly rated and they meet the rating. It is fairly easy to learn and the Support Team is excellent. They always document questions with Case #'s and always follow-up to close out cases with satisfaction.

Cons

Some of the fields seem over-kill, but we stick to the "Required Field" on documents and all processes smoothly.

Reason for choosing SPS Commerce

We chose SPS Commerce based on our Retail Partners recommendation.

Review Source

KM

Kerissa M.  
Staff Accountant  
Food Production  
Used the software for: 2+ years

### "Great tool for accounting"

April 16, 2020

5.0

We are very pleased with the overall experience SPS Commerce Fulfillment provides.

Pros

The modules are neatly labeled and streamlined for efficient order processing. (Receive,Ship and Process Orders effortlessly!) Easy to train new users with the simple. straightforwardness of the software. The ability to consolidate our customers onto one EDI system has been a huge help in streamlining our internal processes, as well as reducing processing times and order accuracy.

Cons

Implementing customers that utilize a third party software has proven some features not usable / compatible. (ie. order revisions, customized fields, etc.) It's a work in progress, but we are happy to see more of our customers moving to EDI software like SPS Commerce.

Reason for choosing SPS Commerce

We mainly chose SPS out of necessity, to satisfy a customer's requirement. We are happy that with the evolution of electronic software, that we have been able to replace new customer requirements with the compatibility of SPS commerce in place of their preferred provider.

Review Source

WS

Walter S.  
E-Commerce Manager  
Information Services  
Used the software for: 6-12 months

### "EDI Fulfillment Tool: Great Way To Fulfill Orders"

July 23, 2019

5.0

Before using SPS Commerce we had to do everything manually in the form of emails and our company software. Now whenever we receive an order we just log in to the portal process it on our end and then enter the tracking information and invoice information. Easy peasy!

Pros

Very easy to use. Once everything is setup we get prompt emails for orders received. This helps us in processing the order. Once we login to the portal everything is just a click away. All the open order are shown on the dashboard instantaneously. Furthermore, there are very userfriendly and vibrant buttons or blocks that differentiate between orders, errors, shipments, and invoices. If anything is missing from any order for example shipping information or invoicing information, it's just a click away to complete it. When we open the order, the presentation of the order workflow is so easy to understand, even a layman with no technical information can easily understand at which stage the order is. We have one of our trusted resellers also using it and they are able to extract information very easily. Also, when we signed up I was afraid I would not understand how everything works on the SPS portal, but the training center feature helped me greatly understand how each of the processes works. I had an issue once, I was unable to find the carrier code for one of my carriers, I talked to the support rep and she helped me with it. Although it took her some time also to find it but the issue was resolved.

Cons

Well, I wouldn't say its a very bad feature but when I tried adding more users to our account, like our accounts personnel and other team members who interact with it, there was a fee associated with it. It's not a con but we were not informed about it before.

Reason for choosing SPS Commerce

Well, to put it in simple words our CEO approved it because of the low cost and it was fulfilling all the things we needed it to fulfill.

Review Source

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