# Page 5 | SPS Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is SPS Commerce the right EDI solution for you? Explore 494 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155593/SPS-Commerce/reviews --- SPS Commerce 4.2 (494) [View alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 5 - Reviews of SPS Commerce ## Showing most helpful reviews Showing 101-125 of 494 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jennifer W. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Prairie Naturals" August 28, 2021 4.0 Using SPS commerce and doing business with the grocery channel has not simplified our jobs or workload at all. In fact, it increases our workload. We only use the platform as it is mandated by the retailer. I do not understand how it helps the vendor. Pros We had no choice but to use SPS commerce as we started business with Loblaws. The implementation and training was clunky and the support team was not helpful. However, since we have implemented we have had no issues with using the platform. We have more and more retailers using SPS commerce. Cons I think the recent upgrade made a big difference. We have no problem navigating and using the site. Reason for choosing SPS Commerce Loblaws required it. Review Source JS Jeffrey S. Systems Director Wholesale Used the software for: 2+ years ### "Been using multiple SPS products for our EDI Connections " April 17, 2018 5.0 Validity checking and SPS worrying about all the configuration changes NOT me. Web based EDI for simple / one time customers. Pros The number one thing is the editing the documents for validity. This has prevented many a charge-back from occurring. We also use the Webforms for customers that do not justify a complete EDI connection or one time customers. Seconal or single buy customers a perfect for this. The adhoc reporting makes it easy to find out whats happening with documents. Cons Set up can be tough at times and rather complicated but then EDI seems to be these days. Some more reporting would be nice to have. Error reporting is getting better but could be better explanations. Review Source BY Berlinda Y. IT Service Manager Wholesale Used the software for: 2+ years ### "Favorable experience - sometimes there are issues that need to be resolved but they are responsive" June 28, 2018 4.0 Comply with the Customers' requirement easily Pros The Hybrid Solution that allows integration and webform . Ability to print out the shipping /ucc 128 label which is a great plus for us. Ability to check documents either on Webform or in the integration and using of one map format for all Trading Partners is wonderful - making the testing a breeze. Support team is great - they will try to help you resolve the issue. Cons The one map format is great but sometimes the information being used are not what the Trading Partner wants and need to work with Support/Setup Team to fix the issue. Calling Support sometimes need to wait a while for someone to pick up. Review Source AM Andrew M. Executive Vice President Industrial Automation Used the software for: 2+ years ### "Way too cumbersome " December 3, 2020 3.0 Absolutely horrible. May cost us the business at Tessco. Pros Good graphics. Good customer service. Easy to reach customer service. Cons It takes us 30 minutes to process a simple order and way too many fields to enter. Costs us too much time and money. Have not received proper training and have strained relationship with our customer due to errors and non-payment from the customer due to the SPS system Review Source Response from SPS Commerce December 4, 2020 Thank you for your feedback, we'd like to help. SPS Fulfillment can cut your order processing times dramatically. A customer success representative will be reaching out to you to show you how to auto populate many fields and other tips to speed things along. We apologize for your frustration and look forward to talking with you today. VR Verified Reviewer EDI ADMIN Automotive Used the software for: 2+ years ### "Good EDI Product" September 23, 2020 4.0 I love Data Masons EDI, especially the support I get when I need it. All support personnel I have dealt with have been knowledgeable and have helped me with any issues I've had in a timely manner. Pros The product is easy to use and understand. It makes EDI simple. Cons I only wish there were more canned reports. Review Source Maricela G. Wholesale Sales Support Specialist Wholesale Used the software for: 2+ years ### "Easy to Use" April 29, 2019 5.0 Pros We used SPS Commerce mainly for testing now, but used it for many years as our main EDI source. It's very user friendly, it was easy to teach the staff. Cons Printing can sometimes take longer than expected, especially if you are printing pack by store orders. Review Source HW Harris W. Regional Account Manager Wholesale Used the software for: 2+ years ### "Great products and support" May 21, 2019 5.0 Pros Streamlined our order processing for our high volume clients while also eliminating manual entry input errors. It also integrated directly with our ERP/CRM software seamlessly. Cons Learning a new procedure had a bit of a learning curve and sometime the software connection can be a bit slow, but haven’t determined if that is a SPS issue or the software their product connects to. Reason for choosing SPS Commerce SPS product offered the best option that could grow and evolve with us as our business expanded. Other solutions were either too small or big and very rigid out of the box requiring lots of customization and added expense. Review Source Allison G. Inventory & Planning Controller Food Production Used the software for: 2+ years ### "Great company/Great Service." April 17, 2018 5.0 Pros Ease of Use and adaptability to our current set-up. Integration with our Quickbooks Software is awesome. Major time-saver! Cons No major cons to speak of. We have been able to correct any "issues" or "concerns" with the help of the help desk. Review Source VR Verified Reviewer Accounts Receivable Specialist Automotive Used the software for: 2+ years ### "Not the worst, not the best" February 15, 2019 3.0 Pros It takes takes care of doing the heavy lifting, it is a better option for small companies who aren't quite big enough for in-house EDI Cons The response time for help is awful, explanations are a bit limited, integration has been a nightmare Review Source VR Verified Reviewer Operations Manager Wholesale Used the software for: 2+ years ### "Easy Transition" January 22, 2019 5.0 The overall experience has been great Pros We transitioned from a different provider to SPS and the integration and change over was easy Cons Delay in response when certain roadblocks where met. Took several calls to finally get the proper response Review Source VR Verified Reviewer Customer Service Representative Sporting Goods Used the software for: 2+ years ### "SPS Commerce Fulfilment" February 12, 2019 5.0 Pros They have some of the best customer service, always quick to respond and resolve issues. Simple to use. Mostly self explanatory. Cons High setup cost. You have to purchase certain amounts of documents and get charged if you go over. Review Source Courtny S. Director Of Operations Automotive Used the software for: 2+ years ### "SPS meets my expectations." June 7, 2018 5.0 Pros The platform is very user friendly. I have very little issue with it and when I do there is always someone there to help. Cons Each of my customers has forms, and SPS does not remove irrelevant forms from my choices. Frusterating. Review Source HH Hillary H. Accountant Consumer Electronics Used the software for: Less than 6 months ### "Terrible service " February 20, 2023 1.0 I would not recommend because I don’t feel important by my implantation specialist. She’s proven multiple times not to follow up and her manager doesn’t attempt to improve the process. I am still not live with some of my trading partners and have many unanswered emails. Pros Seems easy enough to use if you can get through the set up process. Cons Terrible communication, employees won’t return calls or emails, management doesn’t care. No one is held accountable, very hard to work with. Which is a bummer since the software seems decent. Reason for choosing SPS Commerce The trading partner we were onboarding used it. We needed something we thought could support and integrate with Walmart retail link. Review Source DH Douglas H. Operations manager Warehousing Used the software for: 2+ years ### "SPS Commerce" September 4, 2019 4.0 Overall it is a good platform , but there is room for improvement, to streamline daily use. Pros Navigating between fields is efficient, auto populating standardized fields is also easy to do. Creating usable ASN's and invoices is made easier using SPS. Cons I cannot change certain standardized fields allegedly due to the fact that the customer placing the order has our information entered a certain way. Also, if there is only one SKU on an order, one would think that one would not have to select that item each time to enter carton quantity or other details, and yet that is what happens; Staples, and Cleanit Supply come to mind. Review Source Heather M. Operations Manager Food & Beverages Used the software for: 2+ years ### "Great company" December 27, 2018 5.0 We’ve had nothing but great experiences with SPS. Very happy with them. Pros Easy to use, easy to set up, easy to add new retailers to it. Cons Would be great if there were instructions for each type of transmission readily available Review Source LM Lori M. EDI Specialist Sporting Goods Used the software for: 2+ years ### "EASE OF ACCESS \* GREAT ASSET" December 20, 2019 5.0 I am pleased with the ease of access and the great communication I have with my SPS Support Team. If I have any issues, the Fulfillment Help Chat is always extremely helpful on getting my questions answer. Pros I like the ease of access, being able to filter my searches and save a search that I use daily without having to set up the filters again the next time I use it. Cons When filling out Manual ASN's, if there are multiple errors, I haven't found that I am able to fix one, and then have the other issues flag red until I hit the check for errors button. Reason for choosing SPS Commerce This was actually already a system my company was using when I started. Review Source CF Claude F. CEO Retail Used the software for: 1-2 years ### "This Product is a 5 Star for me! It has really made me see how my business grows in one page. " October 4, 2021 5.0 Generally I will recommend this piece. I have used it for over a year Pros I like the fact that is is very user friendly and you can easily complete the sheets without necessarily taking a course on how to use it. The UI is also smooth and beautiful. It has more advanced features than other conventional apps Cons It fails to save and export work some times Switched from [IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) Not very User friendly. You need to be trained to use it Review Source JG Jesse G. Sales Spacialist Food & Beverages Used the software for: 2+ years ### "Nafta's experience with SPS Commerce" November 29, 2021 5.0 Very satisfied with SPS Pros it allows us to stay on top of our orders and know at the touch of a button what each one of our business partners are ordering. this allows us to forecast and be prepared with product at all times. Cons There really isn't anything that the system lacks, our business model was fits perfectly with the functionality of this software. Review Source JS Julia S. Operations Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great customer service support and relatively easy to learn." August 3, 2020 5.0 Overall, I like the software once I know exactly what parts I need to fill out. I like that it notifies me of any errors before sending it, but wish there was better explanation of the reasons for invoices being rejected. Pros Creating labels and invoicing customers is relatively easy once you learn what to do. Customer Service has also been very accessible to help understand the software as well. Cons Some customers have not properly organized their orders and have made some errors which have caused us issue as to knowing what information they need exactly. Sometimes documents get rejected but the reason is never given to us and we are often guessing what we need to do. There is a charge every time we send a document, so when there is an error, it is costs our company money every time. Review Source AC Anyssa C. VP of Sales & Marketing Retail Used the software for: Less than 6 months ### "Seamless Software" August 26, 2021 5.0 Incredible! Seamless software and easy for anyone to use! Best EDI service by far. Pros This software is very easy to use and makes my life easier. We work with several retailers who require different EDI platforms and SPS is by far the most organized and easy to understand how to use. I love how you are able to apply auto sourcing for fields such as Inventory reports and ASNs. Cons I wish I was able to see a detailed portal of my invoices so that I could keep better track and have an easier time organizing each invoice from each order. Review Source VR Verified Reviewer Territory Sales Manager Retail Used the software for: 2+ years ### "SPS COMMERCE REVIEW" February 15, 2019 4.0 Pros The ease of use especially when setting up a new trading partner; staff is always ready to assist and issues are easily resolved Cons Haven't found any issues that would cause dislike Review Source LR Loren R. CFO Wholesale Used the software for: 2+ years ### "SPS Commerce Review by Wholesaler" June 3, 2021 5.0 Overall, very positive feedback on the use of the software. Pros The software is easy to use. They have an on-line chat feature. But if you need to speak with a live person, the customer service is helpful and with fast responsiveness. Cons It is a little challenging when it came to Canada and adding the GST tax, with multiple steps involved. Review Source Donna P. Customer Service Representative Consumer Goods Used the software for: 2+ years ### "Convient and easy to use. Great Customer service" February 15, 2019 5.0 Pros I like that there are many different ways to save time and money using this software. I like the fact that you can prefill fields that are always the same answers. I like that you are able to search using some or all of the information you have pertaining to a PO. Cons The one thing I like the least is that you can only add one email for notifications. There should be additional contacts for different fields. You should be able to send new PO too multiple email address, same with any response regarding PO's. Review Source EW Elaine W. bookkeeper Sporting Goods Used the software for: 2+ years ### "specifications of software" October 11, 2022 5.0 Easy to follow instructions Pros Simplicity of program - easy and fast help when I need it Cons nothing - product has never had any problems Review Source EW Erinn W. Customer Success Wholesale Used the software for: 2+ years ### "A managed EDI platform for scaling and automation " May 24, 2019 5.0 Pros SPS Commerce is by far and away the easiest EDI platform to a company looking to scale or simply automate a large chunk of the manual grinding process. The support is great from the beginning, onboarding a new customer/vendor to the maintenance phase. Cons Not a real con, but the phrase you pay for what you get applies. You can get an EDI platform for less monthly, but you get less monthly. With SPS you get a partner to help with your business needs and the support is expansive and centered on the end-users experience and knowledge levels. 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