# Page 9 | SPS Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is SPS Commerce the right EDI solution for you? Explore 494 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155593/SPS-Commerce/reviews --- SPS Commerce 4.2 (494) [View alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 9 - Reviews of SPS Commerce ## Showing most helpful reviews Showing 201-225 of 494 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Chantal C. Customer Service Manager Consumer Goods Used the software for: 2+ years ### "Ease of integration" November 19, 2020 5.0 We have used SPS for many years now and will be adding more of our partners in the near future. Pros The integration with our business processes was easy and the support staff excellent - very helpfull and knowledgable Cons So far we have not encountered any problems but many with the new partners. Remains to be seen Review Source VR Verified Reviewer Director of Operations Food & Beverages Used the software for: 2+ years ### "Amazing customer service. Makes my job easier!" May 16, 2018 5.0 Easy integration with customers EDI. Pros Great functionality. Straight forward to use. Great layout of features - click to proceed to next step. Cons Lots of variation in how our customer use the software making the steps on our end different for each customer. Review Source JH Josh H. Chief Information Technology Architect Automotive Used the software for: 1-2 years ### "Excellent Customer Service and Support" May 13, 2019 4.0 Recently deployed VP EDI for a new WMS system with a short development window. Data Masons team was very responsive and supportive. Excellent company to work with. I would highly recommend Vantage Point EDI to anyone looking for new EDI deployment. Pros Great product. Very flexible and can fit the needs of standard and custom EDI mappings. Cons Understanding the back-end setup and processing can take time, but the Data Masons team provided excellent support and training to ease the transition. Review Source PS Paul S. IT Plastics Used the software for: 2+ years ### "We've been with SPS since we started dealing EDI, would recommend to others" June 28, 2018 5.0 SPS manages all the nitty gritty details involved with EDI so we don't have to. Additionally we feel secure knowing that SPS support will be there to get us out of a jam. Pros Consistent uptime Customer/technical support Flexible enough for our use The web adapter makes keeping up with POs a breeze Cons We have had some issues in the recent past where POs were not being delivered on time. We were able to resolve this after calling in to support but it would be good to get some sort of alert when there is an issue. Review Source RT Rick T. Director of IT Medical Devices Used the software for: 2+ years ### "Medical Device Industry Company" June 25, 2019 5.0 Very good staff to work with setting up new mappings and supporting our instance. Pros Integrations with all of our Medical suppliers and the Health care exchanges. Works very well with our Dynamics ERP system. Cons Nothing to add here. We have yet to find a customer they are unable to make a connection. Review Source VR Verified Reviewer Logistics & Product Manager Used the software for: 2+ years ### "Easy to follow layout. Good customer relationship interactions" May 15, 2018 4.0 Pros Ease of use. there is a good flow on the site to direct you to the next stages of the fullfillment process. Cons Slow. Takes time to open documents/load pages. This becomes frustrating when trying to get the PO open for the first time to view. Review Source SF Serap F. Sr. Systems Admin Food Production Used the software for: 2+ years ### "Easy integration" August 31, 2020 5.0 Very easy to integrate with Dynamics AX our ERP software. Makes it easy to test when setting up new trading partners, etc. Pros Easy to integrate with Dynamics AX. The Vantage Point software is very intuitive to learn and use. Cons Need simpler solutions for invoicing PO's outside of ERP Reason for choosing SPS Commerce Pricing, versatility. Review Source GS Gerald S. General Manager Consumer Goods Used the software for: 6-12 months ### "Excellent EDI platform" September 3, 2021 5.0 overall I have had a great experience, the support team is always available which is great. Pros I really like how easy this is to use, makes the whole process of purchase to billing easy. Cons I think it lacks necessary filters to sort documents. when you have more than 100 purchases orders and invoices it becomes a bit difficult to navagate. Review Source AW Ada W. Sr Account Manager Retail Used the software for: 2+ years ### "Very easy to use!" November 21, 2019 5.0 Pros The thing I like the most about the software is "I do not have the be and EDI junkie" to use and understand the software. It is so easy to use! Cons I really do not have any bad reports on the software - it is so easy to use and the cost is great. Reason for choosing SPS Commerce Cost and ease to use! Review Source RG Rob G. CFO Wholesale Used the software for: 6-12 months ### "Deceptive Practices" April 23, 2019 1.0 Watch out, SPS's business model is to gather your customer/vendor list then attempt to force them to pay to use the SPS platform. We fell for it the first year with one customer and were charged assuming 100% of their locations would process on SPS's platform. After one year less than 1/3 were using the platform. SPS agreed to right size the contract at renewal but failed to and then claimed they weren't required to do so. Watch out. We are in the process of selecting and EDI vendor and SPS won't be considered. Cleo looks like a much better option. Pros Nothing, they promised higher volume while using their software which didn't happen, the volume went down. Cons See below about their deceptive practices. Review Source GP George P. owner Apparel & Fashion Used the software for: 2+ years ### "Current SPS customer" November 19, 2020 3.0 Pros Is on line ...easy to access.. Customer support is very good. Covalenworks platform is much much better for me than the SPS commerce platform Cons SPS platform hard to use for my business Covalent works platform much easier to use for my business Reason for choosing SPS Commerce Self explanatory above.. Review Source SS Susan S. Order Processor Medical Devices Used the software for: 2+ years ### "Order Processor for a smaller company" June 24, 2020 4.0 N/A Pros No comments. This software system does not benefit our company, it just adds extra work and costs money. Cons We are a smaller company that processes orders for larger vendors that require this software to be used for shipping there orders. This process adds a lot of extra work to my daily processing & for our shipping department. Our company has to pay all the fees involved for processing an order which cuts into our profit margin because we were already giving our customers discounts on their purchases from our professional catalog pricing. But unfortunately we need to comply, in order to keep the customer. Review Source KK Kim K. Mass Market Manager Retail Used the software for: 2+ years ### "Very helpful team." November 26, 2019 4.0 overall we are getting invoices out not no problem. Pros We honestly do not know much about EDI and the SPS team always help us out and gets issues resolved promptly. Cons Our set up with Target was very painful and so difficult. The person that helped us set it up was not very helpful. Review Source JH John H. FP&A Consumer Goods Used the software for: 2+ years ### "Quality Platform, but Better Options Exist" January 16, 2019 4.0 Customer support was on point, but it feels like the product doesn't match the level of support. Pros The customer support is well above average and the platform itself is clean and user friendly. Cons The service isn't worth the cost; we had issues with the integration capabilities with out ERP. Review Source aG albert G. IT Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Ease of use" January 19, 2021 5.0 Excellent tool to view orders and follow up Pros Besides being easy to use, the site provides me with all the information I need. Support is also excellent Cons Can't think of anything missing. We use the product to download our customer orders and it satisfies that need well Review Source PR Patrick R. EDI Manager Consumer Goods Used the software for: 1-2 years ### "Great Service Easy to use" March 6, 2019 5.0 This application has worked great for us and we are able to quickly expand our list of trading partners. Pros The user interface is very intuitive and easy to navigate. The scheduler is very easy to setup and automate transactions Cons There are times that the interface errors out while you are trying to pull up data. It does not cause any problems with the operations of the application but it can be frustrating when you are looking for something Review Source MP Marie P. Customer Service Manager Consumer Goods Used the software for: 2+ years ### "SPS Review" April 8, 2021 5.0 I like using SPS for the most part. Pros The software for the most part is very user friendly. Cons I do not like that with each customer that I have that uses SPS, different information is required for each customer. I wish that all customers required the same information. Review Source KS Kim S. Customer Service Rep Consumer Goods Used the software for: 2+ years ### "New System is good, but still have bugs" January 16, 2019 3.0 Pros Easy to find what I need. Instructions are clear and precise. Cons The software is very slow and you can't tell is you click the button, because their nothing to tell you to wait. The system is very slow to get from one screen to the other/to print the documents. Review Source Response from SPS Commerce January 18, 2019 Kim, thank you for sharing your experience with Fulfillment. We strive for success and want to ensure an optimal experience for our customers. Our team will be reaching out to your today to see how we can help. We look forward to speaking with you. KS Kelsey S. Customer Service Representative Food Production Used the software for: 2+ years ### "average and sometimes ineffective" June 18, 2018 3.0 We use this software to receive purchase orders from our trading partners, to send ASNs to some of our trading partners and to invoice to several of our trading partners. Pros It is commonly used, so our trading partners are able to integrate easily with our system. It is fairly straightforward. Cons It is often slow to transmit information and to update its features. The integration process with our warehouse has taken much longer than we anticipated, which was not properly discussed upfront. Review Source AH Amber H. Inside Account Manager Machinery Used the software for: 2+ years ### "Great Support" September 25, 2019 4.0 Each time I've called the support team, they are knowledgeable and helpful. They take all the time necessary to answer my questions and walk me through examples and solutions in real time. Pros Clean, simple format with easy to use search feature. Cons Not as much customization as we would like to have. Review Source MH Maureen H. Project Engineer Wholesale Used the software for: 2+ years ### "EDI" November 19, 2019 4.0 They are wonderful to work for but appear to have either a lot of turnover or they move people around frequently. In the five years we've been on SPS Commerce our team has changed at least 5 times. Pros SPS Commerce EDI Fulfillment allows us to bring up new customers more quickly than when we did it all in house. Cons It's expensive to add a new customer . If they require EDI transactions but they don't meet the transaction threshold then we typically put them on Webforms. This adds to the complexity for handling their transactions. Review Source JG Jeanette G. Special Accounts Consumer Goods Used the software for: 2+ years ### "SPS Commerce Review" November 19, 2020 5.0 We enjoy the platform and have many vendors we work with for fulfillment. Pros The workflow chart on the right margin helps keep orders on track. Point and click makes processing flow fairly easily. Cons No messaging with Vendor regarding issues with orders or processing. Review Source AW Ann W. Administrator Used the software for: 2+ years ### "Too many screen forms to go through just to invoice" May 3, 2018 4.0 Pros ease of completing invoices once i get to the correct form. Also like that the invoices are easily accessible should i need to refer to one. Also like the drop down menus. Cons that i must go through 5 screens just to get to invoicing. Do not like that I can not generate an invoice unless it is against a specific shipment. There have been times when I deduction needed to be made due to an error and there is not way to invoice for that Review Source JM Jennifer M. Manager Used the software for: 2+ years ### "Sometimes difficult to navigate" May 18, 2018 3.0 Pros automates the process of invoicing my customers, appreciate the "quick entry" option. Makes experience much more efficient. Cons difficulty with submitting forms... frequent errors... forms not loading. Has gotten better in recent years, however. Review Source Owen L. Operations Manager Warehousing Used the software for: 6-12 months ### "EDI Implementation" July 2, 2019 5.0 Pros Easy on-boarding and straightforward layout. Also quite customizable which has been great given we are a 3PL. Cons A new system so some training involved to convert. Review Source Similar Products Featured