# IMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IMS Software - reviews, pricing plans, popular comparisons to other Investigation Management products and more. Source: https://www.capterra.com/p/155611/IMS --- # IMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 4, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IMS ## What is IMS? Our powerful case management software allows you and your team to effectively manage thousands of investigation cases whilst enabling seamless communication between your staff, clients and investigators. Our software is being used by some of the UK's leading private investigation companies. To see if it will benefit you and your business try out our demo to see it in action. ## What is IMS used for? [Investigation Management](https://www.capterra.com/investigation-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $95.47 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.investigatorsoftware.co.uk&name=IMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IMS 4.0 (5) VS. [4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting Price $95.47 Per User, Per Month Starting Price $10000 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (5) Ease Of Use 4.4 (79) Value For Money 3.8 (5) Value For Money 4.5 (70) Customer Service 3.2 (5) Customer Service 4.6 (75) ## IMS alternatives [0.0](https://www.capterra.com/p/10004928/Polonious/#reviews) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [4.7 (128)](https://www.capterra.com/p/131579/SmartAdvocate/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (25)](https://www.capterra.com/p/119211/Incident-Tracker/reviews/) Starting price $2100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (45)](https://www.capterra.com/p/234773/FaceUp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/155611/IMS/alternatives/) ## FAQs about IMS Overview ### What company size and specific industries is IMS built for? IMS is designed for private investigators and investigation companies of all sizes, including small firms and larger agencies working in the investigative services sector. It is built for organizations that need software tailored to private investigation operations rather than general business use. Features and Usability ### What are the key features of IMS? IMS offers case management, incident management, and contact management for tracking records and interactions. It also includes subject profiles for organizing individual information, data management for storing and maintaining records, and reporting & statistics for summarizing activity and outcomes. Integrations ### Which third-party tools and platforms does IMS integrate with? IMS integrates with Microsoft Excel for data import and data integration. The available information highlights Microsoft Excel as the only confirmed third-party connection, supporting spreadsheet-based workflows and file exchange. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does IMS offer? IMS offers live online training, webinars, and documentation to help teams get started. Live online sessions support guided instruction, webinars provide scheduled group learning, and documentation gives written reference material for reviewing features and setup steps as needed. Getting Started and Support ### What customer support options does IMS offer? IMS provides chat support for users who need help. No reviewer feedback is available about support response times, helpfulness, or common issues, so the support experience cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 3.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Data Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Ability to handle large datasets Incident Management 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Reporting & Statistics 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Subject Profiles 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collect and record basic information related to suspects Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process IMS 6 features Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage, organize, and store contact information Ability to handle large datasets Manage and track all disruptions and incidents Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Collect and record basic information related to suspects Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 3.8 (5) Basic $95.47 Per User,Per Month Value for money 3.8 (5) 3.8 Based on 5 reviews ## Support, customer service and training options Customer Service 3.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (5) 3.2 Based on 5 reviews ## User reviews Overall rating 4.0 Based on 5 reviews Filter by rating 5(2) 4(1) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent EL Enni L. Logistics specialist Financial Services ### "Good enterprise resource planning software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 September 23, 2022 My overall experience has been very good. I have been able to manage my tasks related to logistics in a efficient manner. Pros The IMS software is very good for logistics. It allows easy access to tracking different processes of the supply chain. Furthermore, it allows efficient sharing of internal data. Cons It is hard to integrate IMS with another business systems. IMS lacks features for other business departments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VH Ville H. Product Manager Automotive ### "Good ERP software but does not compete with the best ones" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 23, 2022 Overall my experience has been good, IMS works for most tasks related to my job, and most important of all, it is reliable. Pros IMS is a good tool for data management and inventory management. It is also easy to track different processes. However, it is not as slick and straightforward as SAP. Cons IMS lacks a simple way to integrate other business tools with the software. In addition, the addition of data into the software is not the most straightforward process compared to other similar services. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) SAP Hana was used in my other company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Robert M. Customer support Financial Services ### "Decent ERP software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 September 15, 2022 My overall experience with the software is not the best experience possible. I have used better ERP software. However, it does the job. Pros The software is straightforward and possesses some decent features for different business processes. Cons It is not the most accessible software to integrate different processes. Integration of processes is somewhat slow and inefficient. Lacks quality in additional features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Ephraim L. ### "Investigation Software Download in order to screen employees in company and to find about the scene " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 19, 2016 This is security company in investigation unit- sector we requesting this software because we need to catch people with illegal entity to the company.and for crime investigation as especially in Technical sector. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alex H. ### "Great for private investigators" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2016 Quick to sign up, nice interface and quite easy to use. Added a bunch of our agents and sent out various emails from the software. Overall impressed with it. Pros Simple interface, quick to get started Cons A longer trial would be nice but it's just enough to properly evaluate it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.