--- title: "ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipStation the right Inventory Management solution for you? Explore 960 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155621/ShipStation/reviews/" page_type: "reviews" language: "en" --- ShipStation 4.6 (960) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ShipStation Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AJ G IT AdministratorFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations.“ April 3, 2026 David M Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Poor customer service (we reported the bug to them 9 months ago with no resolution despite it being a major issue that is corrupting order data).“ April 24, 2026 Parker W TeacherEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Overall, ShipStation has been a reliable and effective solution for streamlining the entire shipping workflow. Once you get comfortable with the interface, it significantly reduces manual work and keeps fulfillment running smoothly.“ April 30, 2026 Jonathan S FounderApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “I used ShipStation for my ecommerce business and eventually moved away from it because the problems started costing too much time.“ May 20, 2026 Alex D Co-OwnerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front.“ April 17, 2026 David M Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “ShipStation used to be a fantastic platform, but the changes they've made recently to cut costs by downsizing and offshoring their support have been very worrying.“ April 24, 2026 DB Dean B Marketing managerBuilding Materials, 11 - 50 employeesUsed the software for: Less than 6 months. “Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite.“ April 1, 2026 TZ Trevor Z General ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “My branded tracking page is non-existent, and my shipping services were no longer displayed on my website checkout pages.“ July 24, 2025 ## Showing most helpful reviews Showing 1-25 of 960 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charlotte K. President Business Supplies and Equipment Used the software for: 2+ years ### "Reliable, efficient backbone for outbound shipping" July 28, 2026 5.0 Great fit for any business shipping small parcels. Low cost negotiated rates and easy to integrate with your ecommerce store. Pros Very easy to use and efficient for our team. It handles our entire outbound shipping workflow without friction. Cons I wish we had a dedicated support manager instead of general support — when something goes sideways, having a named point of contact would help. Review Source VR Verified Reviewer Head of Core experiences Machinery Used the software for: 1-2 years ### "Shipstation is a well developed usable tool " March 2, 2026 5.0 Very, very positive, as a long-term user, it was easy to set up, has great features for tracking workflows Pros It's easy and intuitive to use, with great support and tools for everyday workflows, with good value for money. Cons The email notifications can be a bit overwhelming, but they can be easily managed with filters, and support is always available to help Alternatives considered [UPshow](https://www.capterra.com/p/158167/UPshow/) Reason for choosing ShipStation Ease of setup with multiple sales channels Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Shipstaion offers so much more in functionality, workflows, and all-around usability Review Source VR Verified Reviewer Founder Apparel & Fashion Used the software for: 1-2 years ### "Good concept, but reliability and support issues made us move on" May 20, 2026 2.0 I used ShipStation for my ecommerce business and eventually moved away from it because the problems started costing too much time. The software has a strong feature set on paper, but in practice I dealt with enough recurring issues that it became frustrating. Packing slips, account funding, label purchases, and support interactions all became pain points. I need shipping software to be boring, reliable, and fast. ShipStation had moments where it did that, but over time it became one more thing I had to babysit instead of a tool that made fulfillment easier. Pros When it worked, ShipStation was useful for managing orders, buying labels, printing packing slips, and handling day-to-day shipping from one place. The basic concept is good, and for a while it helped streamline fulfillment compared to doing everything manually through each carrier or sales platform. Cons The reliability and support became the major problems. I ran into repeated issues with packing slip formatting changing or breaking, label purchasing problems caused by small account/funding mismatches, added payment processing fees on labels, and support that often felt slow or unhelpful. Some features that should be basic seemed to get pushed behind upgrades or became harder to manage over time. For a small business, shipping software has to be dependable. If it creates extra friction during fulfillment, that defeats the purpose. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation Seemed to be the more professional option at the time of selection. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Needed a better workflow for bulk shipments. Review Source ZL Zach L. Warehouse Manager Apparel & Fashion Used the software for: 1-2 years ### "Great platform to get shipping quickly!" July 11, 2025 5.0 Overall, I was happy with ShipStation when we used it exclusively for all of our shipments. We still use it as a backup when our other platform goes down for maintenance or some other reason. Pros ShipStation is fast and easy to learn and set up. This is a great solution for getting up and running quickly when syncing with your Shopify store. Cons I wish the rate shopping feature was available on the base plan. We ended up switching to another platform for the rate shopping. Alternatives considered [VESYL](https://www.capterra.com/p/10017631/VESYL/) Reason for choosing ShipStation ShipStation remains the best for shipping international. Vesyl is what we use for almost everything now. Review Source Response from Shipstation July 15, 2025 Hi there, Thank you for taking the time to share your feedback—we truly appreciate it. We’d love to invite you back to ShipStation to take advantage of our free version of Rate Shopper, which makes it easy to compare carrier rates and choose the best shipping option for your needs. If you have any questions about how it works or would like help getting started, we’d be happy to have someone reach out directly to walk you through it. Thanks again, and we hope to have the opportunity to support your shipping needs again soon! Best, Hunter DB Dean B. Marketing manager Building Materials Used the software for: Less than 6 months ### "Shipstation " April 1, 2026 5.0 Pros Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite. Cons While there are plenty of carriers on there, it does lack quite a few in Australia that would be nice if they had. Switched from [Starshipit](https://www.capterra.com/p/138963/StarShipIt/) Starshipit didn't integrate well with shopify for live rates at checkout Review Source CP Christie P. Director of Operations Retail Used the software for: 2+ years ### "Shipstation Highly Recommended " April 3, 2025 5.0 Great, really no complaints. System works as it should. Pros It is very cohesive with the integrations. Seamless order processing. Cons Sometimes it takes forever for a label to process. Alternatives considered [Veeqo](https://www.capterra.com/p/150907/Veeqo/) Reason for choosing ShipStation Veeqo takes payments when limits are met, you can't preload funds into the platform. Switched from [ShipWorks](https://www.capterra.com/p/124587/ShipWorks/) Didn't like the layout of the ShipWorks platform, kinda buggy. Review Source MK MATTHEW K. Partner Retail Used the software for: 2+ years ### "Ship things from every marketplace you sell on" April 2, 2025 4.0 I sell products on multiple online marketplaces and shipstation was the official product I used to ship from Pros It got me excellent rates and it let me ship from every marketplace. Cons When they came out with the newer look it lost me. I was used to the original view but once it switched it became harder to locate the functions I relied on. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing ShipStation It was around longer and used by a friend I trusted. Review Source David M. Director of Ecommerce Consumer Goods Used the software for: 2+ years ### "Confirmed bug corrupting order data for 9 months with no fix" April 24, 2026 1.0 ShipStation used to be a fantastic platform, but the changes they've made recently to cut costs by downsizing and offshoring their support have been very worrying. We used to love Pros Being able to ship and fulfill all orders accurately and in 1 place. It is fairly easy to use for both regular users using the UI, and advanced users utilizing the API. Cons Broken integration with our listing software causing all order totals to be inaccurate. Poor customer service (we reported the bug to them 9 months ago with no resolution despite it being a major issue that is corrupting order data). ShipStation's ChannelEngine integration incorrectly reads tax-inclusive line item values from ChannelEngine's order payload and then adds tax again at the order level, causing every order to appear double-taxed. This flows directly into connected accounting software. I reported this in August 2025. ChannelEngine's Senior Support Engineer confirmed the bug in writing on the ticket in September 2025, identifying the exact field mapping error. ShipStation acknowledged in October 2025 that the issue had been escalated to their development team. As of April 2026 — 9 months later — it has not been fixed. I escalated directly to ShipStation's \[sensitive content hidden\] and Auctane's \[sensitive content hidden\] as well as 2 \[sensitive content hidden\] of Engineering this week before going public. Several Auctane executives viewed my profile shortly after — no response. The fix requires changing one field reference in their integration code. The support team is responsive but completely powerless to move this internally. If you rely on accurate order financial data flowing through ShipStation, be aware this issue exists and may affect you. Review Source Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "ShipStation review " April 17, 2026 5.0 The platform’s greatest strength is its ability to centralize orders. Whether you are selling on BigCommerce, Shopify, Amazon, or eBay, the sync is nearly instantaneous. It eliminates the manual labor of jumping between different marketplaces, allowing us to manage every shipment from a single, unified dashboard. Pros ShipStation Review: A Decade of Reliable Scaling After 10 years of managing logistics through ShipStation, it has remained the backbone of our fulfillment process. Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front. Cons Prices went up in recent times and it's a bit high for our volumes at the moment. Other than that it's been always reliable Review Source SO Shane O. operations Sporting Goods Used the software for: I used a free trial ### "Good but not for our company" June 9, 2026 4.0 easy to route shipments and has all of the shippers laid out with easy to rate and view shipping. we also had the free trial which was nice Pros We thought this product would help us and be easy to integrate with our current system. overall it was a good platform but didnt integrate with our shipping portal. Cons We were unable to have the costing and tracking write back through on our side but that was our WMS system. otherwise we liked the platform but it just didnt work forus.. Review Source SJ Sam J. Owner Retail Used the software for: 2+ years ### "Great product, other than the shipping rates" October 14, 2024 5.0 We've used Shipstation to purchase and print labels from both the API and web portal. Both the API and web portal are quite good, with the web portal being best in class. Pros Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options. Cons The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar). Alternatives considered [EasyPost](https://www.capterra.com/p/204351/Shipping-Software/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation We use both Shippo and Shipstation. Any USPS parcels go Shippo because the rates are so much better Review Source LV Lena V. Owner Veterinary Used the software for: 2+ years ### "ShipStation Provides Everything Needed " February 7, 2022 5.0 ShipStation makes online order fulfillment easy. It imports all of your order and customer information into the software from most online selling platforms. It pulls the shipping information so all you have to do is confirm and ship. It is easy to customize your settings such as packing slips and messages to buyers. I love how it sends the tracking number back to the appropriate platform so that I don’t have to do that manually. The shipping prices are low and all shipping options are available. I highly recommend using this for order fulfillment. Pros I like how all shipping services are available and easy to apply. Everything is easy to understand and operate. The software communicates with most selling platforms and keeps updated inventory. Cons I would like the pricing to be based on volume not number of platforms. Alternatives considered [Sendly](https://www.capterra.com/p/228739/Sendly/) Reason for choosing ShipStation There were more shipping options. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) I needed software that would integrate with my online sells platforms. Review Source Justin L. Business Owner Warehousing Used the software for: 2+ years ### "ShipStation Is the Best e-Commerce Shipping Tool!" July 25, 2022 5.0 ShipStation was an excellent tool to help grow my small business. I am able to see orders from multiple stores that I operate. I have shipped over 20,000 items and I am still shipping products using ShipStation. The Pros It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well. Cons I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example. Alternatives considered [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reason for choosing ShipStation BigCommerce SUCKS. I used BigCommerce and set up an entire store only to find out that it is the worst service. It was terrible and I am so happy I made the switch to ShipStation from BigCommerce. BigCommerce is expensive and locked me into a platform that I didn't want to use. I had to completely redesign everything and wasn't able to use the shipping platform because it was just hard to navigate and poorly designed. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Stamps.com is also a mandatory subscription to utilize USPS postage. So technically I am still using it but I use it through ShipStation. Previously, I was just using Stamps.com by itself but was unable to connect accounts and get the amazing discounts that ShipStation provides me now. Review Source VR Verified Reviewer Owner Arts and Crafts Used the software for: 2+ years ### "Best in class order management, but inventory management is flawed" March 3, 2023 5.0 Positive. I've tried numerous competitors, but keep coming back to shipstation for just doing the business of shipping things flawlessly. If they would add inventory syncing and kitting/bundling, this product would be literal perfection. Pros The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want. Cons The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features. Alternatives considered [Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reason for choosing ShipStation Cost, and best-in-class features, reliability and availability. Switched from [Multiorders](https://www.capterra.com/p/175368/Multiorders/)[Veeqo](https://www.capterra.com/p/150907/Veeqo/) Shipstation's order management, shipping management and labelling (including the Shipstation Carrier Services which is like a proxy prepay account for some couriers we don't qualify for direct integrations with) is literally best in class. None of the others come close. Review Source LM Laz M. Fulfillment Operations Manager Cosmetics Used the software for: 2+ years ### "Shipstation for your needs big or small" August 9, 2024 5.0 Shipstation has been there for our company from the very beginning. It has grown to be able to assist us in shipping thousands of shipments per day. Pros Shipstation offers everything one needs to operate a compact, medium or large fulfillment business. Cons There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume. Alternatives considered [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[Easyship](https://www.capterra.com/p/170399/Easyship/) Reason for choosing ShipStation Shpistation has an amazing user interface that is thoroughly customizable and has API that allows our devs to do amazing things, things which would have been extremely difficult to emulate over at another company. Review Source TW Tim W. Director of Operations Sporting Goods Used the software for: Less than 6 months ### "A great shipping software for E-commerce " August 3, 2022 5.0 I’ve had nothing but a great experience. It has helped me setup distribution locations with all the tools they need to run an efficient fulfillment service. Pros Seamless integration to a website run on a platform such as Shopify, Wordpress etc. makes managing and fulfilling orders much more efficient saving time and money. Cons I don’t love having to pay a monthly fee to use the software but I do think the tiered pricing is worth it based on the time shipstation will save you. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation While I actually use both depending on the location I prefer shipstation due to its ease of fulfillment and how well it integrates with our websites. Review Source MC Miranda C. IT Director Retail Used the software for: 2+ years ### "Vital software for any ecommerce store" February 3, 2025 5.0 Overall have been using shipstation for a long time and it's part of our business process at this point. Without it we would be lost. Pros Solved the issue of shipment management via the shipping prodivder. Cons The price jump between plans is really big for only a small set of features. Review Source ZM Zach M. Head of Ecommerce Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy longterm user" March 12, 2025 5.0 Pros Seems like the best overall best at everything compared to others. Cons Sometimes it doesn't integrate nicely with certain shopify apps/functions. Review Source LK Lydia K. Shipping and QC Supervisor Cosmetics Used the software for: 2+ years ### "ShipStation productivity vs price" November 22, 2024 4.0 My company used ShipStation for 7 years for the most part it was a positive experience. If they price did not increase we likely would still be using this platform Pros It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature. Cons The cost recently increased by a lot but there was no additional benefits to the price increase. Review Source GS George S. Senior Recruiter Information Technology and Services Used the software for: 1-2 years ### "Powerful Shipping Management Tool for E-Commerce" November 18, 2024 4.0 ShipStation is a top-tier shipping management solution for e-commerce businesses, particularly those managing high volumes and multi-channel operations. Pros Wide Range of Integrations and Time Saving Automation Cons The pricing is high vor small businesses and there are limited customer support options Review Source GD Grant D. Production and Product Line Manager Former Marketing And Web Manager Retail Used the software for: 2+ years ### "Good Value" November 8, 2024 4.0 Overall a strong positive. Less downtime could be good but good value for the price Pros Affordable, Easy To Integrate, Easy To Use Cons Dated user interface and periodic downtime and glitches Review Source cF christopher F. Owner Wireless Used the software for: Less than 6 months ### "shipping with shipstation!" October 6, 2024 5.0 My overall experience with ShipStation has been positive. It’s user-friendly and integrates well with various sales channels and carriers, making shipping and order management much easier. Pros I like ShipStation’s ease of use and its integration with multiple sales channels and carriers. Cons The customer support is limited and can be a tad pricey Review Source KP Katelynn P. Technical Coordinator Printing Used the software for: 6-12 months ### "ShipStation is a good platform that is well on it's way, Needs more for B2B support." July 19, 2023 4.0 If we can work out the Kinks with Ship From Locations we will be able to easily ship to multiple supported carriers without additional development time for unique integrations from each company into our Custom Order Entry Software. Pros Initially Importing Orders with little setup time using the XML integration helped us import orders using our custom Order Entry Program in a two-day time frame. It is also easy to add in supported carriers providing you have the required information. Automatic Notifications and returns support is a great added feature. Cons The missing value for B2B customers is missing support for Blind Shipping, in our case, we only update the company name in the ship at this time which we are unable to do in ShipSttion, the recommended workaround was to re-enter 2500+ resellers in each location as a unique Ship From Location. (We have 3) Alternatively we can tax our shipping employee with entering them with each new shipment. Otherwise, I think the lack of bulk importing these Ship From Locations makes things a little worse off. I am hopeful that more features will be released with B2B and Dropship customers in mind. Reason for choosing ShipStation I have heard good things about Shipstation. it would just seem that it is more geared towards smaller B2C stores at this time. Review Source KP Kristin P. Admin Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Good shipping tool" September 4, 2024 5.0 Pros ShipStation is easy to use and doesn't require too much training Cons There are occasional errors on the website that can last a while and the customer service take a while to get through. Review Source VR Verified Reviewer Sales Design Used the software for: 2+ years ### "Great for e-commerce and logistics" October 14, 2021 5.0 Awesome experience, would recommend everyone who has an online store to use this, will simplify your life definitely! Pros I love that it makes everything ordered and clear, we know where we stand at every order with every client with this software, it gives us the right information all the time and helps us keep control of overall shipments, purchases, and client information. Cons There's really nothing I dislike but I would add that you actually need tutorials or someone to teach you how to use it, however, it is really worth it. 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