# ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipStation the right Inventory Management solution for you? Explore 958 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (958) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of ShipStation Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AJ G IT AdministratorFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations.“ April 3, 2026 David M Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Poor customer service (we reported the bug to them 9 months ago with no resolution despite it being a major issue that is corrupting order data).“ April 24, 2026 Parker W TeacherEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Overall, ShipStation has been a reliable and effective solution for streamlining the entire shipping workflow. Once you get comfortable with the interface, it significantly reduces manual work and keeps fulfillment running smoothly.“ April 30, 2026 TZ Trevor Z General ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “My branded tracking page is non-existent, and my shipping services were no longer displayed on my website checkout pages.“ July 24, 2025 Alex D Co-OwnerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front.“ April 17, 2026 Jonathan S FounderApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “I used ShipStation for my ecommerce business and eventually moved away from it because the problems started costing too much time.“ May 20, 2026 DB Dean B Marketing managerBuilding Materials, 11 - 50 employeesUsed the software for: Less than 6 months. “Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite.“ April 1, 2026 David M Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “ShipStation used to be a fantastic platform, but the changes they've made recently to cut costs by downsizing and offshoring their support have been very worrying.“ April 24, 2026 ## Showing most helpful reviews Showing 1-25 of 958 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "ShipStation review " April 17, 2026 5.0 The platform’s greatest strength is its ability to centralize orders. Whether you are selling on BigCommerce, Shopify, Amazon, or eBay, the sync is nearly instantaneous. It eliminates the manual labor of jumping between different marketplaces, allowing us to manage every shipment from a single, unified dashboard. Pros Review: A Decade of Reliable Scaling After 10 years of managing logistics through ShipStation, it has remained the backbone of our fulfillment process. Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front. Cons Prices went up in recent times and it's a bit high for our volumes at the moment. Other than that it's been always reliable Review Source VR Verified Reviewer Head of Core experiences Machinery Used the software for: 1-2 years ### "Shipstation is a well developed usable tool " March 2, 2026 5.0 Very, very positive, as a long-term user, it was easy to set up, has great features for tracking workflows Pros It's easy and intuitive to use, with great support and tools for everyday workflows, with good value for money. Cons The email notifications can be a bit overwhelming, but they can be easily managed with filters, and support is always available to help Alternatives considered [UPshow](https://www.capterra.com/p/158167/UPshow/) Reason for choosing ShipStation Ease of setup with multiple sales channels Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Shipstaion offers so much more in functionality, workflows, and all-around usability Review Source VR Verified Reviewer Founder Apparel & Fashion Used the software for: 1-2 years ### "Good concept, but reliability and support issues made us move on" May 20, 2026 2.0 I used for my ecommerce business and eventually moved away from it because the problems started costing too much time. The software has a strong feature set on paper, but in practice I dealt with enough recurring issues that it became frustrating. Packing slips, account funding, label purchases, and support interactions all became pain points. I need shipping software to be boring, reliable, and fast. ShipStation had moments where it did that, but over time it became one more thing I had to babysit instead of a tool that made fulfillment easier. Pros When it worked, was useful for managing orders, buying labels, printing packing slips, and handling day-to-day shipping from one place. The basic concept is good, and for a while it helped streamline fulfillment compared to doing everything manually through each carrier or sales platform. Cons The reliability and support became the major problems. I ran into repeated issues with packing slip formatting changing or breaking, label purchasing problems caused by small account/funding mismatches, added payment processing fees on labels, and support that often felt slow or unhelpful. Some features that should be basic seemed to get pushed behind upgrades or became harder to manage over time. For a small business, shipping software has to be dependable. If it creates extra friction during fulfillment, that defeats the purpose. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation Seemed to be the more professional option at the time of selection. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Needed a better workflow for bulk shipments. Review Source David M. Director of Ecommerce Consumer Goods Used the software for: 2+ years ### "Confirmed bug corrupting order data for 9 months with no fix" April 24, 2026 1.0 used to be a fantastic platform, but the changes they've made recently to cut costs by downsizing and offshoring their support have been very worrying. We used to love Pros Being able to ship and fulfill all orders accurately and in 1 place. It is fairly easy to use for both regular users using the UI, and advanced users utilizing the API. Cons Broken integration with our listing software causing all order totals to be inaccurate. Poor customer service (we reported the bug to them 9 months ago with no resolution despite it being a major issue that is corrupting order data). 's ChannelEngine integration incorrectly reads tax-inclusive line item values from ChannelEngine's order payload and then adds tax again at the order level, causing every order to appear double-taxed. This flows directly into connected accounting software. I reported this in August 2025. ChannelEngine's Senior Support Engineer confirmed the bug in writing on the ticket in September 2025, identifying the exact field mapping error. ShipStation acknowledged in October 2025 that the issue had been escalated to their development team. As of April 2026 — 9 months later — it has not been fixed. I escalated directly to ShipStation's \[sensitive content hidden\] and Auctane's \[sensitive content hidden\] as well as 2 \[sensitive content hidden\] of Engineering this week before going public. Several Auctane executives viewed my profile shortly after — no response. The fix requires changing one field reference in their integration code. The support team is responsive but completely powerless to move this internally. If you rely on accurate order financial data flowing through ShipStation, be aware this issue exists and may affect you. Review Source ZL Zach L. Warehouse Manager Apparel & Fashion Used the software for: 1-2 years ### "Great platform to get shipping quickly!" July 11, 2025 5.0 Overall, I was happy with when we used it exclusively for all of our shipments. We still use it as a backup when our other platform goes down for maintenance or some other reason. Pros is fast and easy to learn and set up. This is a great solution for getting up and running quickly when syncing with your Shopify store. Cons I wish the rate shopping feature was available on the base plan. We ended up switching to another platform for the rate shopping. Alternatives considered [VESYL](https://www.capterra.com/p/10017631/VESYL/) Reason for choosing ShipStation remains the best for shipping international. Vesyl is what we use for almost everything now. Review Source Response from Shipstation July 15, 2025 Hi there, Thank you for taking the time to share your feedback—we truly appreciate it. We’d love to invite you back to ShipStation to take advantage of our free version of Rate Shopper, which makes it easy to compare carrier rates and choose the best shipping option for your needs. If you have any questions about how it works or would like help getting started, we’d be happy to have someone reach out directly to walk you through it. Thanks again, and we hope to have the opportunity to support your shipping needs again soon! Best, Hunter DB Dean B. Marketing manager Building Materials Used the software for: Less than 6 months ### "Shipstation " April 1, 2026 5.0 Pros Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite. Cons While there are plenty of carriers on there, it does lack quite a few in Australia that would be nice if they had. Switched from [Starshipit](https://www.capterra.com/p/138963/StarShipIt/) Starshipit didn't integrate well with shopify for live rates at checkout Review Source CP Christie P. Director of Operations Retail Used the software for: 2+ years ### "Shipstation Highly Recommended " April 3, 2025 5.0 Great, really no complaints. System works as it should. Pros It is very cohesive with the integrations. Seamless order processing. Cons Sometimes it takes forever for a label to process. Alternatives considered [Veeqo](https://www.capterra.com/p/150907/Veeqo/) Reason for choosing ShipStation Veeqo takes payments when limits are met, you can't preload funds into the platform. Switched from [ShipWorks](https://www.capterra.com/p/124587/ShipWorks/) Didn't like the layout of the ShipWorks platform, kinda buggy. Review Source MK MATTHEW K. Partner Retail Used the software for: 2+ years ### "Ship things from every marketplace you sell on" April 2, 2025 4.0 I sell products on multiple online marketplaces and was the official product I used to ship from Pros It got me excellent rates and it let me ship from every marketplace. Cons When they came out with the newer look it lost me. I was used to the original view but once it switched it became harder to locate the functions I relied on. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing ShipStation It was around longer and used by a friend I trusted. Review Source VR Verified Reviewer IT Administrator Food Production Used the software for: 2+ years ### "All around best shipping tool" April 3, 2026 5.0 Overall, is a fantastic tool for managing shipping/tracking with multiple ship vendors. Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations. Pros combines all the necessary shipping and tracking tools needed under one roof. While being a fairly cost-effective solution for warehouse teams, it is pretty robust. Setup is incredibly simple, which plenty of guidance from customer support! Cons The tool can be a little bit of a resource hog on more basic thin clients and lower hardware spec'd workstations. It does exactly what is needed though. Review Source Parker W. Teacher Education Management Used the software for: Less than 6 months ### "Makes our store run smoothly!" April 30, 2026 4.0 Overall, has been a reliable and effective solution for streamlining the entire shipping workflow. Once you get comfortable with the interface, it significantly reduces manual work and keeps fulfillment running smoothly. Even with a few usability challenges, it remains a strong platform that supports business growth and operational efficiency. Pros offers a powerful set of tools that make managing orders, printing labels, and handling multi‑channel shipping far more efficient. Its automation rules save a huge amount of time by reducing repetitive tasks, and the platform integrates smoothly with many major marketplaces and carriers. The dashboard is organized in a way that helps you stay on top of fulfillment without feeling overwhelmed. Cons Despite its strengths, can feel complicated when you’re first learning the system, especially if you manage multiple stores or carriers. Some features are buried behind menus, and certain advanced tools require extra setup that isn’t always intuitive. Pricing can also become a concern for smaller businesses as their shipping volume grows. Review Source KP Kelly P. Sales Director Pharmaceuticals Used the software for: 2+ years ### "If you ship products, Shipstation is the way to go!" August 8, 2024 5.0 This program suits our business perfectly. We are a manufacturing company and we ship daily. It keeps you from doubling your workload as your customers information is at your finger tips. Pros The detail. It remembers your customers, contains and keeps all of the pertinent information, even if you are just looking for an email address. Cons So far, I can’t note out any particular con, as it performs exactly the way I need it too. When you ship products, it saves so much time. Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) We needed more information to provide to our customers so they can feel good that their package arrives just as they requested. Review Source LV Lena V. Owner Veterinary Used the software for: 2+ years ### "ShipStation Provides Everything Needed " February 7, 2022 5.0 makes online order fulfillment easy. It imports all of your order and customer information into the software from most online selling platforms. It pulls the shipping information so all you have to do is confirm and ship. It is easy to customize your settings such as packing slips and messages to buyers. I love how it sends the tracking number back to the appropriate platform so that I don’t have to do that manually. The shipping prices are low and all shipping options are available. I highly recommend using this for order fulfillment. Pros I like how all shipping services are available and easy to apply. Everything is easy to understand and operate. The software communicates with most selling platforms and keeps updated inventory. Cons I would like the pricing to be based on volume not number of platforms. Alternatives considered [Sendly](https://www.capterra.com/p/228739/Sendly/) Reason for choosing ShipStation There were more shipping options. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) I needed software that would integrate with my online sells platforms. Review Source Justin L. Business Owner Warehousing Used the software for: 2+ years ### "ShipStation Is the Best e-Commerce Shipping Tool!" July 25, 2022 5.0 was an excellent tool to help grow my small business. I am able to see orders from multiple stores that I operate. I have shipped over 20,000 items and I am still shipping products using ShipStation. The Pros It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well. Cons I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example. Alternatives considered [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reason for choosing ShipStation BigCommerce SUCKS. I used BigCommerce and set up an entire store only to find out that it is the worst service. It was terrible and I am so happy I made the switch to from BigCommerce. BigCommerce is expensive and locked me into a platform that I didn't want to use. I had to completely redesign everything and wasn't able to use the shipping platform because it was just hard to navigate and poorly designed. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Stamps.com is also a mandatory subscription to utilize USPS postage. So technically I am still using it but I use it through . Previously, I was just using Stamps.com by itself but was unable to connect accounts and get the amazing discounts that ShipStation provides me now. Review Source MP Marc P. General Manager Consumer Goods Used the software for: 2+ years ### "Good Platform to work on your e-commerce orders. " April 14, 2023 5.0 Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not intend to change away from it. Pros The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses. Cons The Magento Module has issues. Live Rates do not just transfer from to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality. Alternatives considered [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[ShipWorks](https://www.capterra.com/p/124587/ShipWorks/)[Easyship](https://www.capterra.com/p/170399/Easyship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation I was refered to it as a reliable tool to get shipping done. Unlimited shipping channels can be added. Review Source JL Jade L. Customer Relations Retail Used the software for: 1-2 years ### "Would recommend" March 7, 2025 5.0 Platform is easy to use and amendments can be made easily to orders. Printing is straight forward and platform sorts into couriers nicely Pros Easy to use and function. If ever an error appears there are notes to help suggest what the issue could be which is helpful Cons Customer service do not seem like they want to help - only needed to use them once Review Source DV Desiree V. Owner and manager Retail Used the software for: 1-2 years ### "Great and positive experience!" January 18, 2025 4.0 Overall it was a great and positive experience with . I recommend to anyone selling on amazon or eBay. Pros helped my team and I to be organized and not only on time but ahead of time when it came to shipping products to our customers. Cons Our inventory was never accurate. It stayed a mess and always our weakness. Review Source GS George S. Senior Recruiter Information Technology and Services Used the software for: 1-2 years ### "Powerful Shipping Management Tool for E-Commerce" November 18, 2024 4.0 is a top-tier shipping management solution for e-commerce businesses, particularly those managing high volumes and multi-channel operations. Pros Wide Range of Integrations and Time Saving Automation Cons The pricing is high vor small businesses and there are limited customer support options Review Source OC Owen C. MD Consumer Goods Used the software for: 2+ years ### "Great tool for managing and tracking inventory & shipping" November 8, 2024 5.0 Pros Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform Cons has more funtionality than we need and prices have gone up recently Review Source MD Mitch D. Lead Co-ordinator Food & Beverages Used the software for: Less than 6 months ### "Overall great and easy to learn " March 20, 2025 5.0 Pros I liked the ability to track progress across multiple time frames easily Cons Some times it could be rather difficult to re-enter and incorrect inventory Review Source GD Grant D. Production and Product Line Manager Former Marketing And Web Manager Retail Used the software for: 2+ years ### "Good Value" November 8, 2024 4.0 Overall a strong positive. Less downtime could be good but good value for the price Pros Affordable, Easy To Integrate, Easy To Use Cons Dated user interface and periodic downtime and glitches Review Source KP Kristin P. Admin Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Good shipping tool" September 4, 2024 5.0 Pros is easy to use and doesn't require too much training Cons There are occasional errors on the website that can last a while and the customer service take a while to get through. Review Source OB Olivia B. FOA Medical Practice Used the software for: Less than 6 months ### "Optimis Corp Review " October 2, 2024 5.0 My overall experience has been great and easy going. Pros what I like most about is how easy and smooth the software is for use. Cons There is nothing I currently dislike in regards to . Review Source CK CATHALINA K. TEAM MEMBER Logistics and Supply Chain Used the software for: 6-12 months ### "EASY TO USE" July 26, 2024 5.0 Pros HOW EVERTHING IS EXTREMLY EASY TO NAVIGATE Cons i PREFER TO USE THE OLD LAY OUT AS OPPOSED TO THE NEW LAYOUT. Review Source DS Danny S. Purchaser Dairy Used the software for: Less than 6 months ### "Ship station" October 1, 2024 5.0 Pros It makes it easy to perform recurring shipments to companies I frequently ship to. Cons The user interface can be confusing at times with too many menu items. Review Source SB Shira B. CEO Marketing and Advertising Used the software for: 2+ years ### "ShipStation, you make our company profitable!" May 4, 2023 5.0 Great experience, great customer service, friendly design, and our customers love to use the tracking feature! Pros IT IS AMAZING! So hard to choose! So fast, it is seamlessly automated to my client's shopify store. IT is amazing to see, the customer orders, opens her order, makes a label, and sends us a shipping receipt. Then, we pack and send the item. Cons It wasn't available in Israel, and doesn't work with Israeli shipping companies. We did find a workaround! Reason for choosing ShipStation So much easier, and so little legwork! Even cheaper too! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.