--- title: "ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipStation the right Inventory Management solution for you? Explore 963 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155621/ShipStation/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-31" --- ShipStation 4.6 (963) [View alternatives](https://www.capterra.com/p/155621/ShipStation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 31st, 2026 # Reviews of ShipStation Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews Parker W TeacherEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Overall, ShipStation has been a reliable and effective solution for streamlining the entire shipping workflow. Once you get comfortable with the interface, it significantly reduces manual work and keeps fulfillment running smoothly.“ April 30, 2026 Jonathan S FounderApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “I used ShipStation for my ecommerce business and eventually moved away from it because the problems started costing too much time.“ May 20, 2026 AJ G IT AdministratorFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations.“ April 3, 2026 David M Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Poor customer service (we reported the bug to them 9 months ago with no resolution despite it being a major issue that is corrupting order data).“ April 24, 2026 Alex D Co-OwnerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front.“ April 17, 2026 TZ Trevor Z General ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “My branded tracking page is non-existent, and my shipping services were no longer displayed on my website checkout pages.“ July 24, 2025 MH Maria H OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months. “It connects to many e-commerce platforms like eBay, Shopify, and Amazon, letting you print shipping labels, track packages, and manage orders all in one place.“ January 7, 2025 David M Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “ShipStation used to be a fantastic platform, but the changes they've made recently to cut costs by downsizing and offshoring their support have been very worrying.“ April 24, 2026 ## Showing most helpful reviews Showing 1-25 of 963 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikitha Y. AI Proposal Intern Computer Software Used the software for: 6-12 months ### "Reliable shipping and tracking platform for organized operations" October 5, 2026 5.0 Overall, ShipStation provides a reliable platform for managing shipping, inventory, and order-related activities. The setup process is relatively straightforward, while shipment tracking and email notifications make it easier to monitor orders and keep teams informed. Security and customer support provide a solid foundation for day-to-day use, and the platform offers good value for businesses with regular shipping needs. Inventory management works well for organizing shipment-related information, although more advanced workflows may require additional configuration. Overall, it is a practical and user-friendly solution for managing shipping operations. Pros ShipStation provides a convenient way to manage shipping and inventory while keeping order and shipment information organized. The tracking features are particularly useful for monitoring shipment status, and email notifications help keep teams updated. The platform is reasonably easy to set up and offers good value for businesses that manage a high volume of shipments. Security features and customer support also provide confidence when managing shipping operations. Cons Some advanced inventory management and configuration options can take time to understand. The initial setup may require some adjustment depending on the shipping workflow, and customer support could be more responsive for complex issues. While the tracking and email notification features work well, larger or more complicated operations may require additional configuration. The overall value can also depend on the volume and scale of shipments being managed. Review Source VR Verified Reviewer Head of Core experiences Machinery Used the software for: 1-2 years ### "Shipstation is a well developed usable tool " March 2, 2026 5.0 Very, very positive, as a long-term user, it was easy to set up, has great features for tracking workflows Pros It's easy and intuitive to use, with great support and tools for everyday workflows, with good value for money. Cons The email notifications can be a bit overwhelming, but they can be easily managed with filters, and support is always available to help Alternatives considered [UPshow](https://www.capterra.com/p/158167/UPshow/) Reason for choosing ShipStation Ease of setup with multiple sales channels Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Shipstaion offers so much more in functionality, workflows, and all-around usability Review Source PB Peter B. President Food & Beverages Used the software for: 2+ years ### "They pulled thousands without permission - and still have it." September 28, 2026 1.0 I had "auto funding" turned on maxing out at $100/day. I checked my bank balance last week and saw that thousands of dollars was auto drawn out of my bank and put onto shipstation. This drained my account, shut down all of my ads and brought my small business to a halt. This was a week ago. Since then they have said they "escalated" it to "urgent", however not a single person has called me or emailed me. Every time I call in they say they have no update and that someone will call me. Still no calls. Things were fine with Shipstation until this happened. When it comes to a partnership you know it's a good or bad one based on how they handle adversity, especially when it was caused by them. They have utterly failed and my business will likely shutdown or best case scenario I'll have to spend a lot of money trying to dig out of this hole. Pros That the product worked...up until it didn't. Shipping is something you just want to work - it shouldn't have to be too complicated. They did that just fine, until there was a problem. Then everything went south. Cons Customer service is very poor if you have an issue. Auto funding tool pulled out more than authorized Review Source DB Dean B. Marketing manager Building Materials Used the software for: Less than 6 months ### "Shipstation " April 1, 2026 5.0 Pros Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite. Cons While there are plenty of carriers on there, it does lack quite a few in Australia that would be nice if they had. Switched from [Starshipit](https://www.capterra.com/p/138963/StarShipIt/) Starshipit didn't integrate well with shopify for live rates at checkout Review Source ZL Zach L. Warehouse Manager Apparel & Fashion Used the software for: 1-2 years ### "Great platform to get shipping quickly!" July 11, 2025 5.0 Overall, I was happy with ShipStation when we used it exclusively for all of our shipments. We still use it as a backup when our other platform goes down for maintenance or some other reason. Pros ShipStation is fast and easy to learn and set up. This is a great solution for getting up and running quickly when syncing with your Shopify store. Cons I wish the rate shopping feature was available on the base plan. We ended up switching to another platform for the rate shopping. Alternatives considered [VESYL](https://www.capterra.com/p/10017631/VESYL/) Reason for choosing ShipStation ShipStation remains the best for shipping international. Vesyl is what we use for almost everything now. Review Source Response from Shipstation July 15, 2025 Hi there, Thank you for taking the time to share your feedback—we truly appreciate it. We’d love to invite you back to ShipStation to take advantage of our free version of Rate Shopper, which makes it easy to compare carrier rates and choose the best shipping option for your needs. If you have any questions about how it works or would like help getting started, we’d be happy to have someone reach out directly to walk you through it. Thanks again, and we hope to have the opportunity to support your shipping needs again soon! Best, Hunter VR Verified Reviewer Founder Apparel & Fashion Used the software for: 1-2 years ### "Good concept, but reliability and support issues made us move on" May 20, 2026 2.0 I used ShipStation for my ecommerce business and eventually moved away from it because the problems started costing too much time. The software has a strong feature set on paper, but in practice I dealt with enough recurring issues that it became frustrating. Packing slips, account funding, label purchases, and support interactions all became pain points. I need shipping software to be boring, reliable, and fast. ShipStation had moments where it did that, but over time it became one more thing I had to babysit instead of a tool that made fulfillment easier. Pros When it worked, ShipStation was useful for managing orders, buying labels, printing packing slips, and handling day-to-day shipping from one place. The basic concept is good, and for a while it helped streamline fulfillment compared to doing everything manually through each carrier or sales platform. Cons The reliability and support became the major problems. I ran into repeated issues with packing slip formatting changing or breaking, label purchasing problems caused by small account/funding mismatches, added payment processing fees on labels, and support that often felt slow or unhelpful. Some features that should be basic seemed to get pushed behind upgrades or became harder to manage over time. For a small business, shipping software has to be dependable. If it creates extra friction during fulfillment, that defeats the purpose. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation Seemed to be the more professional option at the time of selection. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Needed a better workflow for bulk shipments. Review Source David M. Director of Ecommerce Consumer Goods Used the software for: 2+ years ### "Confirmed bug corrupting order data for 9 months with no fix" April 24, 2026 1.0 ShipStation used to be a fantastic platform, but the changes they've made recently to cut costs by downsizing and offshoring their support have been very worrying. We used to love Pros Being able to ship and fulfill all orders accurately and in 1 place. It is fairly easy to use for both regular users using the UI, and advanced users utilizing the API. Cons Broken integration with our listing software causing all order totals to be inaccurate. Poor customer service (we reported the bug to them 9 months ago with no resolution despite it being a major issue that is corrupting order data). ShipStation's ChannelEngine integration incorrectly reads tax-inclusive line item values from ChannelEngine's order payload and then adds tax again at the order level, causing every order to appear double-taxed. This flows directly into connected accounting software. I reported this in August 2025. ChannelEngine's Senior Support Engineer confirmed the bug in writing on the ticket in September 2025, identifying the exact field mapping error. ShipStation acknowledged in October 2025 that the issue had been escalated to their development team. As of April 2026 — 9 months later — it has not been fixed. I escalated directly to ShipStation's \[sensitive content hidden\] and Auctane's \[sensitive content hidden\] as well as 2 \[sensitive content hidden\] of Engineering this week before going public. Several Auctane executives viewed my profile shortly after — no response. The fix requires changing one field reference in their integration code. The support team is responsive but completely powerless to move this internally. If you rely on accurate order financial data flowing through ShipStation, be aware this issue exists and may affect you. Review Source Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "ShipStation review " April 17, 2026 5.0 The platform’s greatest strength is its ability to centralize orders. Whether you are selling on BigCommerce, Shopify, Amazon, or eBay, the sync is nearly instantaneous. It eliminates the manual labor of jumping between different marketplaces, allowing us to manage every shipment from a single, unified dashboard. Pros ShipStation Review: A Decade of Reliable Scaling After 10 years of managing logistics through ShipStation, it has remained the backbone of our fulfillment process. Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front. Cons Prices went up in recent times and it's a bit high for our volumes at the moment. Other than that it's been always reliable Review Source Charlotte K. President Business Supplies and Equipment Used the software for: 2+ years ### "Reliable, efficient backbone for outbound shipping" July 28, 2026 5.0 Great fit for any business shipping small parcels. Low cost negotiated rates and easy to integrate with your ecommerce store. Pros Very easy to use and efficient for our team. It handles our entire outbound shipping workflow without friction. Cons I wish we had a dedicated support manager instead of general support — when something goes sideways, having a named point of contact would help. Review Source TL Tenequia L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Try it!!!! It’s Great " September 12, 2026 5.0 I like it!! It was a very good value for the money and it was easy for me and my clients to recieve great customer service Pros I like that it was very easy to set up my station, easy inventory control very well organized. It lets the customer keep track of all shipping details on mobile app. Cons One thing that I disliked was that it was a lot of people using ship station so sometimes it would be crowded Review Source GN Gareth N. Boss Apparel & Fashion Used the software for: Less than 6 months ### "Try some otherw" March 28, 2025 1.0 Not great - we used globalpost as a delivery option for some of our packages (a subsidiary of shipstations mother company) And the packages took 3 months to arrive. Had to get a refund and refund our clients. Pros Customer support was ok, integration with label printers was good. Cons The program itself was a little clunky and not intuitive. Alternatives considered [Easyship](https://www.capterra.com/p/170399/Easyship/) Reason for choosing ShipStation Price, but soon left shipstattion for easyship Switched from [Easyship](https://www.capterra.com/p/170399/Easyship/) Actually switched to easyship from shipstation. Way better!!! Review Source LV Lena V. Owner Veterinary Used the software for: 2+ years ### "ShipStation Provides Everything Needed " February 7, 2022 5.0 ShipStation makes online order fulfillment easy. It imports all of your order and customer information into the software from most online selling platforms. It pulls the shipping information so all you have to do is confirm and ship. It is easy to customize your settings such as packing slips and messages to buyers. I love how it sends the tracking number back to the appropriate platform so that I don’t have to do that manually. The shipping prices are low and all shipping options are available. I highly recommend using this for order fulfillment. Pros I like how all shipping services are available and easy to apply. Everything is easy to understand and operate. The software communicates with most selling platforms and keeps updated inventory. Cons I would like the pricing to be based on volume not number of platforms. Alternatives considered [Sendly](https://www.capterra.com/p/228739/Sendly/) Reason for choosing ShipStation There were more shipping options. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) I needed software that would integrate with my online sells platforms. Review Source SJ Sam J. Owner Retail Used the software for: 2+ years ### "Great product, other than the shipping rates" October 14, 2024 5.0 We've used Shipstation to purchase and print labels from both the API and web portal. Both the API and web portal are quite good, with the web portal being best in class. Pros Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options. Cons The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar). Alternatives considered [EasyPost](https://www.capterra.com/p/204351/Shipping-Software/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation We use both Shippo and Shipstation. Any USPS parcels go Shippo because the rates are so much better Review Source BK Brian K. President Business Supplies and Equipment Used the software for: 2+ years ### "Was great, now it’s terrible" April 7, 2025 1.0 Ok until Auctane bought it and turned it into a hot mess. Pros Finding an alternative. Terrible customer service, just raised our rates from $30 a month to over $100!!!!! Cons Customer support, shrinkage of features, watching Austin’s destroy it but by bit. Review Source MA Mike A. Owner Food & Beverages Used the software for: Less than 6 months ### "Inventory Management success " September 16, 2025 4.0 Great value keep track of inventory with ease defiantly a go to for anyone in the business sector.. Pros I think this software is in a league of its own shipstation really hit it out the park great value with tracking Cons Customer service was not very helpful but only at first maybe that person was having an off day I’m not sure Review Source ZM Zach M. Head of Ecommerce Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy longterm user" March 12, 2025 5.0 Pros Seems like the best overall best at everything compared to others. Cons Sometimes it doesn't integrate nicely with certain shopify apps/functions. Review Source MD Mitch D. Lead Co-ordinator Food & Beverages Used the software for: Less than 6 months ### "Overall great and easy to learn " March 20, 2025 5.0 Pros I liked the ability to track progress across multiple time frames easily Cons Some times it could be rather difficult to re-enter and incorrect inventory Review Source LK Lydia K. Shipping and QC Supervisor Cosmetics Used the software for: 2+ years ### "ShipStation productivity vs price" November 22, 2024 4.0 My company used ShipStation for 7 years for the most part it was a positive experience. If they price did not increase we likely would still be using this platform Pros It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature. Cons The cost recently increased by a lot but there was no additional benefits to the price increase. Review Source SB Shira B. CEO Marketing and Advertising Used the software for: 2+ years ### "ShipStation, you make our company profitable!" May 4, 2023 5.0 Great experience, great customer service, friendly design, and our customers love to use the tracking feature! Pros IT IS AMAZING! So hard to choose! So fast, it is seamlessly automated to my client's shopify store. IT is amazing to see, the customer orders, shipstation opens her order, makes a label, and sends us a shipping receipt. Then, we pack and send the item. Cons It wasn't available in Israel, and doesn't work with Israeli shipping companies. We did find a workaround! Reason for choosing ShipStation So much easier, and so little legwork! Even cheaper too! Review Source BC Bryan C. Operation Coodinater Logistics and Supply Chain Used the software for: 2+ years ### "Shipstation is great software for the price, but it has its limitations" March 8, 2018 3.0 Shipstation is great, but as you scale out your business you will most likely need to move to a more robust WMS. For many start up companies that do not have a lot of inventory or a high volume of SKU's, Shipstation will provide a powerful tool that can help speed up fulfillment and release many of the frustration of shipping product while not costing you huge amounts of money. Pros Shipstation is great for companies that are looking for a label printing solution for there shopping carts. Shipstation is able to handle high volumes of orders and allows for labels to be pre-printed, which can greatly increase the fulfillment time. There are pretty good filtering options that can lead to more efficiencies when printing that can save time with your fulfillment team. Shipstation integrates with many different platforms fairly seamlessly, which allows for more diversity in the ever growing number of platforms that are out there. They are also constantly adding new platforms that can integrated with. I think the fact that this software is user friendly and efficient in its design makes this software a worthwhile investment for those that need a better shipping solution. Cons The issues that we have run into with this software as we have scaled to processing over 3000 shipments a day are too many holes which can cause many opportunities for errors, processing speeds, and lack of flexibility. When you are processing up to 3000 orders a day problems flesh themselves out quickly. One issue that has arisen is the inability to hold people accountable when errors occur. For example, since the labels are pre-printed there is not a simple to way to know who misshiped an order when it is sent incorrectly to a customer. On top of that, since the labels are pre-print there is no way to verify through software on the outbound that a shipment is correct. You have to trust that your team is packing order correctly, which is guaranteed to cause problems regardless. There is also the possibility that labels can be double printed or not printed at all since labels are processed and then a PDF is created to print orders. This has been costly for us an multiple occasions, which is hardly preventable no matter who you have printing. Due to the fact that Shipstation is cloud based this can cause issues with processing speeds. We have seen hang ups (especially on Mondays) that cause the whole team to be slowed down due. The other issue with cloud based system is the lack of flexibility for Shipstation to be customized to how you would like it. If changes are made they have to be made globally, which can take a while or just simply cannot happen altogether. Review Source BS Brie S. Logistics Manager Logistics and Supply Chain Used the software for: 2+ years ### "Room for Improvement on what could be a great product" March 29, 2023 3.0 Pros It has a fairly easy operating face that makes training simple. Easy and simple shipments rarely if ever, have issues. Cons There is nowhere to be able to input a weight of a shipping carton itself to help with calculations of when something will be too heavy to go via a certain shipping services which has led to some overcharging later down the road. There are several features that have been requested through the threads that devs neither respond to, nor seem inclined to implement. To use all the possible features, you have to switch back and forth between the old layout and new layout, and this is not a simple toggle feature. Review Source Matthew J. Used the software for: Less than 6 months ### "With ShipStation, I know there is someone on the other end that cares about my experience" February 12, 2018 4.0 Pros • I was assigned a specific person as my customer service representative, and when I called with an issue, one of the customer rep picked up the phone and answered my question on the spot; meaning, I didn't have to dial a ton of menu options or wait on hold at all to speak with a person. She is also very responsive to emails. We tend to look at websites and applications as faceless businesses, but with ShipStation I know there is someone on the other end that cares about my experience. • Integrates seamlessly with Squarespace Commerce account • Automatically marks order fulfilled when a shipping label is printed • Connects to printer easier than Stamps.com Cons • Have to load balances instead of paying for what you use as you go. I encountered this with Stamps.com as well, but it is annoying because I have to make cash flow considerations when all I need is a few extra dollars to print a label. • Cannot edit manual orders, need to delete and re-create an order if changing quantity or amount of a product. • I "chose" ShipStation because it was the only shipping option that would integrate with Squarespace. Most of my issues were encountered while trying to transition from Stamps.com to become familiar with the new platform. Though very similar, ShipStation INITIALLY felt like a clunkier, gaudier version of the same thing. Thankfully, they've recently made some positive design changes. However, there are still some quirky user interface aspects, including: — animated "help/info" bubbles (which I just figured out how to hide). — In Stamps.com, I was able to see if my thermal printer was connected (or visible to the website) before clicking "print" — which, when I click, charges the postage to my account regardless if the label actually printed. In ShipStation, I have to click "print" without knowing if the website is able to send the job to the printer. This has resulted in additional postage billed to my account because I clicked "print." I then have to wait for that amount to be refunded in my account. Though I should add, I rarely have printer connection issues with ShipStation, whereas it used to be the bane of my Stamps.com experience. — Stamps.com also made it easy to see all the USPS shipping options and rates at a glance, while viewing an order. In ShipStation, I either have to select a service, then an option from within that service or open up a separate rate calculator. This makes it harder to find the lowest shipping fee/service or fastest method for its value when modifying individual orders. Review Source VR Verified Reviewer Sales Design Used the software for: 2+ years ### "Great for e-commerce and logistics" October 14, 2021 5.0 Awesome experience, would recommend everyone who has an online store to use this, will simplify your life definitely! Pros I love that it makes everything ordered and clear, we know where we stand at every order with every client with this software, it gives us the right information all the time and helps us keep control of overall shipments, purchases, and client information. Cons There's really nothing I dislike but I would add that you actually need tutorials or someone to teach you how to use it, however, it is really worth it. Review Source VR Verified Reviewer Chief Marketing Officer Cosmetics Used the software for: 2+ years ### "Necessary to get ship done!" October 9, 2023 5.0 Totally necessary for our small business to ship our cosmetic products with ShipStation. Couldn't have run our business without it. Pros I loved how easily it integrated with our Squarespace shop. We used Shipstation to print labels and to manage which orders we shipped. The label-making was flexible enough for us and let us be a little custom with a brand logo. Was also great how it worked with UPS, FedEx, and all the other shipping types. Customer service was always quite helpful and easy to access. Cons I remember going back a forth a lot between Shipstation and Squarespace and wishing more was integrated into Shipstation so that I could just stay on that platform. Review Source KG Krista G. Shipping Specialist Cosmetics Used the software for: 1-2 years ### "ShipStation Usage " November 21, 2024 5.0 The layout and shortcuts made for an enjoyable use and quick shipping process Pros Easy to use and navigate making for a quick shipping process Cons The new updates made it so ShipStation connect had trouble connecting scanners and scales Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.