# ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipStation the right Order Management solution for you? Explore 959 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews/ --- ShipStation 4.6 (959) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ShipStation Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AJ G IT AdministratorFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations.“ April 3, 2026 David M Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Poor customer service (we reported the bug to them 9 months ago with no resolution despite it being a major issue that is corrupting order data).“ April 24, 2026 Parker W TeacherEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Overall, ShipStation has been a reliable and effective solution for streamlining the entire shipping workflow. Once you get comfortable with the interface, it significantly reduces manual work and keeps fulfillment running smoothly.“ April 30, 2026 TZ Trevor Z General ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “My branded tracking page is non-existent, and my shipping services were no longer displayed on my website checkout pages.“ July 24, 2025 Alex D Co-OwnerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front.“ April 17, 2026 Jonathan S FounderApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “I used ShipStation for my ecommerce business and eventually moved away from it because the problems started costing too much time.“ May 20, 2026 DB Dean B Marketing managerBuilding Materials, 11 - 50 employeesUsed the software for: Less than 6 months. “Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite.“ April 1, 2026 David M Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “ShipStation used to be a fantastic platform, but the changes they've made recently to cut costs by downsizing and offshoring their support have been very worrying.“ April 24, 2026 ## Showing most helpful reviews Showing 1-25 of 959 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "ShipStation review " April 17, 2026 5.0 The platform’s greatest strength is its ability to centralize orders. Whether you are selling on BigCommerce, Shopify, Amazon, or eBay, the sync is nearly instantaneous. It eliminates the manual labor of jumping between different marketplaces, allowing us to manage every shipment from a single, unified dashboard. Pros Review: A Decade of Reliable Scaling After 10 years of managing logistics through ShipStation, it has remained the backbone of our fulfillment process. Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front. Cons Prices went up in recent times and it's a bit high for our volumes at the moment. Other than that it's been always reliable Review Source VR Verified Reviewer Head of Core experiences Machinery Used the software for: 1-2 years ### "Shipstation is a well developed usable tool " March 2, 2026 5.0 Very, very positive, as a long-term user, it was easy to set up, has great features for tracking workflows Pros It's easy and intuitive to use, with great support and tools for everyday workflows, with good value for money. Cons The email notifications can be a bit overwhelming, but they can be easily managed with filters, and support is always available to help Alternatives considered [UPshow](https://www.capterra.com/p/158167/UPshow/) Reason for choosing ShipStation Ease of setup with multiple sales channels Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Shipstaion offers so much more in functionality, workflows, and all-around usability Review Source MS Max S. Shipping Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Smooth Sailing for Shipping" June 7, 2026 5.0 Pros It's pretty great at consolidating all our shipping labels from different marketplaces. The automation for batch printing is a huge time saver for our daily order fulfillment. We can easily compare carrier rates too which helps keep costs down. Cons The interface can feel a bit cluttered sometimes, especially when trying to find specific settings or historical data. It took a bit to figure out how to customise our packing slips just right, and the mobile app isn't quite as functional as the desktop version. Review Source VR Verified Reviewer Founder Apparel & Fashion Used the software for: 1-2 years ### "Good concept, but reliability and support issues made us move on" May 20, 2026 2.0 I used for my ecommerce business and eventually moved away from it because the problems started costing too much time. The software has a strong feature set on paper, but in practice I dealt with enough recurring issues that it became frustrating. Packing slips, account funding, label purchases, and support interactions all became pain points. I need shipping software to be boring, reliable, and fast. ShipStation had moments where it did that, but over time it became one more thing I had to babysit instead of a tool that made fulfillment easier. Pros When it worked, was useful for managing orders, buying labels, printing packing slips, and handling day-to-day shipping from one place. The basic concept is good, and for a while it helped streamline fulfillment compared to doing everything manually through each carrier or sales platform. Cons The reliability and support became the major problems. I ran into repeated issues with packing slip formatting changing or breaking, label purchasing problems caused by small account/funding mismatches, added payment processing fees on labels, and support that often felt slow or unhelpful. Some features that should be basic seemed to get pushed behind upgrades or became harder to manage over time. For a small business, shipping software has to be dependable. If it creates extra friction during fulfillment, that defeats the purpose. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation Seemed to be the more professional option at the time of selection. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Needed a better workflow for bulk shipments. Review Source ZL Zach L. Warehouse Manager Apparel & Fashion Used the software for: 1-2 years ### "Great platform to get shipping quickly!" July 11, 2025 5.0 Overall, I was happy with when we used it exclusively for all of our shipments. We still use it as a backup when our other platform goes down for maintenance or some other reason. Pros is fast and easy to learn and set up. This is a great solution for getting up and running quickly when syncing with your Shopify store. Cons I wish the rate shopping feature was available on the base plan. We ended up switching to another platform for the rate shopping. Alternatives considered [VESYL](https://www.capterra.com/p/10017631/VESYL/) Reason for choosing ShipStation remains the best for shipping international. Vesyl is what we use for almost everything now. Review Source Response from Shipstation July 15, 2025 Hi there, Thank you for taking the time to share your feedback—we truly appreciate it. We’d love to invite you back to ShipStation to take advantage of our free version of Rate Shopper, which makes it easy to compare carrier rates and choose the best shipping option for your needs. If you have any questions about how it works or would like help getting started, we’d be happy to have someone reach out directly to walk you through it. Thanks again, and we hope to have the opportunity to support your shipping needs again soon! Best, Hunter DB Dean B. Marketing manager Building Materials Used the software for: Less than 6 months ### "Shipstation " April 1, 2026 5.0 Pros Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite. Cons While there are plenty of carriers on there, it does lack quite a few in Australia that would be nice if they had. Switched from [Starshipit](https://www.capterra.com/p/138963/StarShipIt/) Starshipit didn't integrate well with shopify for live rates at checkout Review Source CP Christie P. Director of Operations Retail Used the software for: 2+ years ### "Shipstation Highly Recommended " April 3, 2025 5.0 Great, really no complaints. System works as it should. Pros It is very cohesive with the integrations. Seamless order processing. Cons Sometimes it takes forever for a label to process. Alternatives considered [Veeqo](https://www.capterra.com/p/150907/Veeqo/) Reason for choosing ShipStation Veeqo takes payments when limits are met, you can't preload funds into the platform. Switched from [ShipWorks](https://www.capterra.com/p/124587/ShipWorks/) Didn't like the layout of the ShipWorks platform, kinda buggy. Review Source MK MATTHEW K. Partner Retail Used the software for: 2+ years ### "Ship things from every marketplace you sell on" April 2, 2025 4.0 I sell products on multiple online marketplaces and was the official product I used to ship from Pros It got me excellent rates and it let me ship from every marketplace. Cons When they came out with the newer look it lost me. I was used to the original view but once it switched it became harder to locate the functions I relied on. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing ShipStation It was around longer and used by a friend I trusted. Review Source David M. Director of Ecommerce Consumer Goods Used the software for: 2+ years ### "Confirmed bug corrupting order data for 9 months with no fix" April 24, 2026 1.0 used to be a fantastic platform, but the changes they've made recently to cut costs by downsizing and offshoring their support have been very worrying. We used to love Pros Being able to ship and fulfill all orders accurately and in 1 place. It is fairly easy to use for both regular users using the UI, and advanced users utilizing the API. Cons Broken integration with our listing software causing all order totals to be inaccurate. Poor customer service (we reported the bug to them 9 months ago with no resolution despite it being a major issue that is corrupting order data). 's ChannelEngine integration incorrectly reads tax-inclusive line item values from ChannelEngine's order payload and then adds tax again at the order level, causing every order to appear double-taxed. This flows directly into connected accounting software. I reported this in August 2025. ChannelEngine's Senior Support Engineer confirmed the bug in writing on the ticket in September 2025, identifying the exact field mapping error. ShipStation acknowledged in October 2025 that the issue had been escalated to their development team. As of April 2026 — 9 months later — it has not been fixed. I escalated directly to ShipStation's \[sensitive content hidden\] and Auctane's \[sensitive content hidden\] as well as 2 \[sensitive content hidden\] of Engineering this week before going public. Several Auctane executives viewed my profile shortly after — no response. The fix requires changing one field reference in their integration code. The support team is responsive but completely powerless to move this internally. If you rely on accurate order financial data flowing through ShipStation, be aware this issue exists and may affect you. Review Source SO Shane O. operations Sporting Goods Used the software for: I used a free trial ### "Good but not for our company" June 9, 2026 4.0 easy to route shipments and has all of the shippers laid out with easy to rate and view shipping. we also had the free trial which was nice Pros We thought this product would help us and be easy to integrate with our current system. overall it was a good platform but didnt integrate with our shipping portal. Cons We were unable to have the costing and tracking write back through on our side but that was our WMS system. otherwise we liked the platform but it just didnt work forus.. Review Source LM Laz M. Fulfillment Operations Manager Cosmetics Used the software for: 2+ years ### "Shipstation for your needs big or small" August 9, 2024 5.0 has been there for our company from the very beginning. It has grown to be able to assist us in shipping thousands of shipments per day. Pros offers everything one needs to operate a compact, medium or large fulfillment business. Cons There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume. Alternatives considered [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[Easyship](https://www.capterra.com/p/170399/Easyship/) Reason for choosing ShipStation Shpistation has an amazing user interface that is thoroughly customizable and has API that allows our devs to do amazing things, things which would have been extremely difficult to emulate over at another company. Review Source MP Marc P. General Manager Consumer Goods Used the software for: 2+ years ### "Good Platform to work on your e-commerce orders. " April 14, 2023 5.0 Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not intend to change away from it. Pros The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses. Cons The Magento Module has issues. Live Rates do not just transfer from to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality. Alternatives considered [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[ShipWorks](https://www.capterra.com/p/124587/ShipWorks/)[Easyship](https://www.capterra.com/p/170399/Easyship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation I was refered to it as a reliable tool to get shipping done. Unlimited shipping channels can be added. Review Source KL Kathy L. CEO Marketing and Advertising Used the software for: I used a free trial ### "Can't get it to work to even start and live chat support is really bad" May 22, 2024 2.0 My overall experience? Very stressful and upsetting dealing with unqualified support staff who wasted my time and got me nowhere. This, to me, says a lot about the company. What happens after our store goes live and something breaks? Will it be down a week because support is non-existent? Or can I trust a company to build a quality product when they won't invest in quality help? I hope they and others like them are listening. This is not just . Companies need to realize the importance of good support. It can make them or break them. I'm off now to find a company with good, well-trained support that has a good command of the English language. Do they still exist? Pros The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works. Cons There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question. Switched from [Easyship](https://www.capterra.com/p/170399/Easyship/) Bugs with Easyship and a week later they still didn't even attempt to address them. Review Source JC Jazmin C. Customer Engagement Specialist Consumer Goods Used the software for: 2+ years ### "Good, but expensive " February 28, 2025 3.0 I give it an overall 3/5. Easy to use, but I wish it has not so expensive Pros I really like the web page, and how user friendly it is. Easy to use and easy to find any order, anytime! Cons I did not like how they started to have a minimum shipment quote for certain pricing. Too expensive Review Source DV Desiree V. Owner and manager Retail Used the software for: 1-2 years ### "Great and positive experience!" January 18, 2025 4.0 Overall it was a great and positive experience with . I recommend to anyone selling on amazon or eBay. Pros helped my team and I to be organized and not only on time but ahead of time when it came to shipping products to our customers. Cons Our inventory was never accurate. It stayed a mess and always our weakness. Review Source LK Lydia K. Shipping and QC Supervisor Cosmetics Used the software for: 2+ years ### "ShipStation productivity vs price" November 22, 2024 4.0 My company used for 7 years for the most part it was a positive experience. If they price did not increase we likely would still be using this platform Pros It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature. Cons The cost recently increased by a lot but there was no additional benefits to the price increase. Review Source MD Mitch D. Lead Co-ordinator Food & Beverages Used the software for: Less than 6 months ### "Overall great and easy to learn " March 20, 2025 5.0 Pros I liked the ability to track progress across multiple time frames easily Cons Some times it could be rather difficult to re-enter and incorrect inventory Review Source OC Owen C. MD Consumer Goods Used the software for: 2+ years ### "Great tool for managing and tracking inventory & shipping" November 8, 2024 5.0 Pros Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform Cons has more funtionality than we need and prices have gone up recently Review Source GD Grant D. Production and Product Line Manager Former Marketing And Web Manager Retail Used the software for: 2+ years ### "Good Value" November 8, 2024 4.0 Overall a strong positive. Less downtime could be good but good value for the price Pros Affordable, Easy To Integrate, Easy To Use Cons Dated user interface and periodic downtime and glitches Review Source cF christopher F. Owner Wireless Used the software for: Less than 6 months ### "shipping with shipstation!" October 6, 2024 5.0 My overall experience with has been positive. It’s user-friendly and integrates well with various sales channels and carriers, making shipping and order management much easier. Pros I like ’s ease of use and its integration with multiple sales channels and carriers. Cons The customer support is limited and can be a tad pricey Review Source KP Katelynn P. Technical Coordinator Printing Used the software for: 6-12 months ### "ShipStation is a good platform that is well on it's way, Needs more for B2B support." July 19, 2023 4.0 If we can work out the Kinks with Ship From Locations we will be able to easily ship to multiple supported carriers without additional development time for unique integrations from each company into our Custom Order Entry Software. Pros Initially Importing Orders with little setup time using the XML integration helped us import orders using our custom Order Entry Program in a two-day time frame. It is also easy to add in supported carriers providing you have the required information. Automatic Notifications and returns support is a great added feature. Cons The missing value for B2B customers is missing support for Blind Shipping, in our case, we only update the company name in the ship at this time which we are unable to do in ShipSttion, the recommended workaround was to re-enter 2500+ resellers in each location as a unique Ship From Location. (We have 3) Alternatively we can tax our shipping employee with entering them with each new shipment. Otherwise, I think the lack of bulk importing these Ship From Locations makes things a little worse off. I am hopeful that more features will be released with B2B and Dropship customers in mind. Reason for choosing ShipStation I have heard good things about . it would just seem that it is more geared towards smaller B2C stores at this time. Review Source SC Samantha C. Owner Cosmetics Used the software for: 2+ years ### "ShipStation is Necessary but Annoying" December 14, 2023 4.0 It's acceptable for what we use it for and I've been unable to find a replacement for it in our day-to-day operations but it leaves a lot to be desired. The price keeps going up but the service gets worse. Pros is the tool we use for fulfilling orders every day at Curl Warehouse. It allows us to bring in our carrier rates, save our regular package sizes, etc. It is great having everything in one place. Cons There are few alternatives to within this price range, and I think ShipStation knows that we don't have a lot of options. Customer service is practically non-existent and several features don't really work as well as they should, such as order filters, updating product information when it is updated in Shopify even though the tools are connected, printing product vendor on the packing slips isn't possible (WHY?! This seems like something so many of us would find beneficial), and there are several other things that seem like they should be part of the tool that aren't and would be really helpful for merchants. Review Source Marcos T. Director of E-Commerce Packaging and Containers Used the software for: 2+ years ### "Shipstation no matter how big or small" July 12, 2022 5.0 We have been using for about 2 years and we do not plan on switching anytime soon. Pros is great for our warehouse associates as they see our orders come in and even provide status updates on how long the shipment has been in the queue. It is also great for even providing Sales Reports and Shipping reports. Cons There was a bit of a learning curve for for our specific standard operating procedure but it works regardless. Reason for choosing ShipStation is affordable and plays well with our overall techstack. Review Source David K A. Founder & Partner Used the software for: 1-2 years ### "Test your shipping software - they're not all made the same" March 15, 2018 5.0 I moved from Stamps.com and cut my shipping and customer service time by 80%. I adopted this software at ~15 packages per day because it was more expensive than Stamps.com. Bad move!!! Pay extra for from the start. Pros I've used , ShippingEasy, ShipWorks, Stamps.com, Ordoro, and SolidCommerce with a few clients. My two favorite are ShipStation and ShippingEasy. They both have different strengths - sweat the small stuff because it really makes a difference if you're shipping 200+ packages a day. It's worth using two or more systems and then picking the best. The time spent is worth the effort. I use ShipStation for managing the shipping and customer service from my website, Amazon, Walmart, Jet, Ebay, and Etsy. The application is rock solid. Creating manual orders is simple, as is importing orders and combining shipments. I like that I can place orders on hold and setup future shipments. Other vendors like ShippingEasy cannot do this (yet). We get a fair number or orders that have a bad address and we're able to put orders on hold until we hear back from the customer. This shipping rules and kitting options are fairly robust. It is easy to identify return customers (this is something not done well by other platforms). The UI is very buttoned-up. ShipStation also has a superior "Search Customers" function that will search on 3 and 4 part names, city, state... Some of the other vendors fail here. Having good search reduces customer service time. Cons There are some things that ShippingEasy does better - e.g. they're a single page application and that means that the interface is super fast. is slower as you mover around in the interface. I wish that ShipStation could manage my inventory across marketplaces and I'm in love with how some of the other vendors solicit reviews using marketing/email automation. I hope someday that vendors like ShipStation will also connect to Auth.net or Stripe.com so that we can Auth and Settle New Manual Orders. It takes a bit longer to learn ShipStation but if you're running a larger/complicated business you'll come to appreciate the power that comes with the complexity. Review Source mT mike T. engineer Civil Engineering Used the software for: 1-2 years ### "ship station review" August 23, 2024 4.0 very good, use it quite often for shipping parts Pros very easy to use to send lots of different packages Cons somewhat limited on carriers that can be used Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.