# Page 12 | ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is ShipStation the right Warehouse Management solution for you? Explore 953 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (953) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 12 - Reviews of ShipStation ## Showing most helpful reviews Showing 276-300 of 953 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James A. Founder | CEO Food & Beverages Used the software for: 6-12 months ### "Seamless consolidation and ease of use" February 22, 2018 4.0 Pros I have really enjoyed using Shipstation for a few reasons. #1 - I don't have to pay for each shipment individually, I can just load up the account periodically. #2 - It syncs up with my website store to import orders and I've never had an issue with it. #3 - It just removes multiple steps and keeps it all in one place. Finally, I just like how I can finally print to a Zebra printer (sticker labels) and I don't have to pull out the scissors and tape anymore. Cons I would like to know more about how to void labels and get credits for labels we've created in error. If we used a carrier directly, we could void it, but for some reason I have not figured out how to receive refunds on labels we didn't use, Do the funds go back into our account? If so, I haven't seen it. This could result in money disappearing. Review Source Dominic B. Tooth of Time Traders Assistant Store Manager and E-commerce Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "ShipStation Saves us Thousands in Postage and Employee Time" July 11, 2017 5.0 Pros Since installing ShipStation we have saved thousands of hours for our staff. We also have become a lot more accurate since we no longer have to type in addresses. It allows users to take us a couple days to get each order imported into our POS software, picked, packaged, processed through the POS and then taken to another mail facility to mail. Since we transitioned to ShipStation, we process and ship most orders withing 24 hours. We had one order that we were able to get in ShipStation, pick, and process. The customer had their tracking number and the package was in the mail within 7 minutes of the customer placing the order. Cons The only downside is that ShipStation connect has to be run every morning to let the printers and labels connect, I wish the software had the ability to start on startup. Review Source NJ Nick J. Owner Retail Used the software for: 6-12 months ### "Making Life Easy" January 9, 2021 4.0 We are very happy with the software we just wish the integration with Lightspeed POS was a little better. Pros We have two small retail stores with most of our owners and employees' time dedicated to servicing those in-store customers and providing great experiences for everyone who walks through the door. Shipstation allowed us to open up our online store and divert minimal time to fulfilling the rush of orders we received from our website. During the Covid 19 Pandemic this website with the Shipstation software helped us to keep the doors open. Cons Integration with our Point of Sale Solution is not perfect and could be improved significantly. Alternatives considered [EasyPost](https://www.capterra.com/p/204351/Shipping-Software/) Reason for choosing ShipStation ease of use and setup. Review Source Kent K. Business & eCommerce Consulting Used the software for: 2+ years ### "Great interface and non-techies can figure it out" June 8, 2018 5.0 Pros I've used ShipStation with Magento, Shopify and Amazon. It brings all the shipping into one location. I can create rules to automate things like sending a confirmation email to everyone but Amazon customers. Very powerful. Cons It won't price shop between carriers. This I believe isn't allowed by UPS if you want to use their APIs. This means you can't use FedEx, USPS and UPS and just have ShipStation pick the least expensive method to ship between carriers. Instead I've found another, more advanced shipping tool that will do that. Review Source Jon S. North America Distributor Consumer Electronics Used the software for: 2+ years ### "Best of the best, GET SHIP DONE!" December 4, 2017 5.0 Pros Super easy to use, excellent support. Never ending innovation and improvements year after year. We sell direct, amazon, ebay, walmart, and more Review Source Brian W. Marketing Manager Retail Used the software for: 1-2 years ### "Cloud Based and easy to use" December 14, 2018 4.0 We moved from Shipworks to Shipping easy to Ship station in a few months span. ShipStation is much easier to use and uses less resources than Shipworks Pros It was cloud based and is easy to use. Great tool for our team to work together. Cons Missing some functionality and customizability. Sometimes takes forever for changes to be made. Review Source WB William B. Owner Retail Used the software for: 2+ years ### "Worst customer service ever" December 11, 2021 2.0 Pros Easy to print orders and integrate with marketplaces. Cons Worst customer service. They keep your tickets open forever. Their inventory import tool does not work. They keep us waiting forever, keep escalating case to someone. Then they answer as if the case was resolved but nothing happens. Really disappointed about the customer service. Review Source MS Mike S. Founder/CEO Apparel & Fashion Used the software for: 2+ years ### "Very happy with ShipStation" December 19, 2020 5.0 Can't believe this, but I've been using ShipStation since early 2012 (nearly 9 years)! In fact, I built the original integrations between ShipStation and Ecwid, WooCommerce, and our custom shopping cart Lemonstand. Great experience overall, and it would be the first platform I'd recommend to someone looking for a shipping software. Pros Honestly, it just works and makes generating shipping labels a snap. Cons Nothing comes to mind regarding the software. I would like to see real-time chat support return. Don't like having to email support and not know when we'll receive a reply. Review Source AH Ashley H. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for e-commerce websites" September 21, 2021 5.0 Pros This software is easy to figure out, gets great rates for shipping, and is reliable! Cons Sometimes orders do not load and you have to keep refreshing, user interface is not aesthetic, it has small text and small buttons Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Review Source Sharon W. Used the software for: I used a free trial ### "Integrates beautifully with SKU Vault, our Inventory Program" April 6, 2016 5.0 We had to migrate from Stamps.com to ShipStation when we converted to our inventory program SKU Vault. ShipStation does a fine job of importing all our orders from various channels allowing us to create postage for every order quickly and efficiently. I highly recommend it! Pros 1) The ability to scan our pick ticket and have the order populate in ShipStation to create the postage. 2) The ability to save weights, box/package type and ship method as a default for each product, which is a huge time saver the next time an order comes in for that product. 3) ShipStation automatically uploads tracking numbers back to all channels. 4) The ability to print a scan form (ShipStation calls it 'end of day' report) for the Post Office for all our orders, saving tons of time waiting for the PO to scan each order one at a time. 5) Our rep has been very helpful in answering those initial how-to questions until we were comfortable with all the ins and outs of the program. Cons 1) When there is an issue with an incorrect shipping address, Stamps.com will recommend a corrected address. ShipStation does no do that yet. 2) As others have mentioned, I certainly wish it had a lower monthly fee that covered more channels and users. Review Source AK Adith K. System Administrator Financial Services Used the software for: 6-12 months ### "A time-saving label printing application that also helps retailers in managing their Shipping requirements." July 5, 2018 4.0 Pros You can effectively organize and manage shipping and service from your e-commerce websites. Presence of a powerful feature to identify return customers. The search customer feature where you can search four to field details of a customer is very robust as it reduces a lot of time. A huge volume of orders is processed with higher fulfillment times. Highly responsive customer service. Automated client communications, integrating emails, messages, and chats. A rugged inventory tracking system, they, in fact, have a lot of templates you can work on. Cons The user interface gets quite slow at situations. You cant just edit the created orders, you have to take up an additional effort to delete and create another one. The address confirmation feature could be made better. The absence of the desktop version of the software Review Source Jared K. CoFounder Online Media Used the software for: Less than 6 months ### "Shipstation's Utility" July 7, 2022 4.0 Used ship station to manage a order system for a Shopify eCommerce business which was very convenient with their API however I think it could have been more useful for a retail or brick and mortar establishment. Pros It gives new meaning to 3PL with eCommerce software that can scale with your brand and business vision. Cons This software is only good if you are well established or create a lot of high-value orders not necessarily for drop shipping or any franking businesses. Review Source AS Austin S. Supply Chain Manager Sports Used the software for: 2+ years ### "We save thousands of dollars every month and hours in time with shipstation" September 30, 2020 5.0 Very pleased. It is extremely easy to use, convenient, integrates well and saves us time and money Pros I love being able to compare all of the carriers easily to see different rates for different packages. In working with this software I have really been able to hone in on different cost savings just by adjusting how I package items. I love how it integrates with ebay, our website and other platforms Cons I don't love the price, but I also cant complain because we save more money in time and efficiency than we would without this software Review Source VR Verified Reviewer Manager Used the software for: 2+ years ### "We use this to ship out 50+ packages a day" April 30, 2018 5.0 So much better then ship easy and others we tried. This communicates back to our channels with shipping info seamlessly. Pros Very scaleable, as we have gone from 1-5 boxes a day and now 50, it has been seamless in keeping up and adding efficiency to what we do. Cons Simpler drop shipping automation would be nice. We send things to our customer's customer and have created a lot of auto rules to ensure this works without breaking any confidentiality or confidence between us and our customers, to ensure a package goes to their customer blind. Review Source KC Q. Used the software for: 6-12 months ### "Ship Station" January 25, 2017 5.0 Ship station integrates with every selling channel, is a very stable platform and has superior client support. I created a very powerful system by integrating through ship stations API from Infusionsoft to Ship Station. Pros Integrates with all sales channels. Stable platform Client support Cons I can not pass product information through the Zapier API from Infusionsoft to ship station...required a custom API. This is not a ship station problem but I could not think of anything else. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Shipstation Rocks" July 1, 2016 5.0 I use this daily for e-commerce and it works awesome, has everything I need to be successful. Great tracking tool for orders from any avenue, recommend! Review Source GG Geoff G. President Used the software for: 1-2 years ### "Use this to integrate my selling platforms into one shipping system" June 21, 2018 4.0 Pros This shipping system makes my life much easier. I can use the Order display as a working window for what needs made and filled. The formatting for the printed labels allows me to brand differently per sales channel. The default shipping profiles make my life a lot easier in not having to setup each shipment. I just click label and everything prints out as I need it. Cons There is a setup time associated with it and it did take the development team a month or two to finally integrate with one of my channels. The results are awesome, but it can take a while to fine tune the system and find all the particular settings needed to get the desired results. Review Source Thomas M. President Environmental Services Used the software for: Less than 6 months ### "Hands down the best way to ship with multiple platforms and carriers" August 22, 2016 5.0 Ship station is a life saver and I don't know what I would do without it. I ship with 3 carriers across 4 platforms and ship station combines all of this in one simple to use interface. It is the best option of them all I've tried the others and found myself right at home with shipstation! Pros Easy to use. Fast. I save about 60 mins every day of my life because of shipstation. It's free to try out to. It goes with you. You only pay based on your levels of volume so it's fair for all to use. Cons No tracking of delivery exceptions. No expected delivery date column. UPS losses about 1 in 25 packages I ship and I can't see when this happens until the customer calls me angry that it happened. It needs a column that shows expected delivery date and actual delivery date to also track not only missing packages but late packages as well. Review Source VR Verified Reviewer RYT 200 Computer Software Used the software for: 2+ years ### "ShipStation - the dream shipping software" January 15, 2019 5.0 Pros The ease of creating labels and getting stuff out the door. Cons The inventory system and the Quickbooks integration. Review Source GU Greg U. Finance Manager Consumer Goods Used the software for: 2+ years ### "ShipStation is a pretty solid option if you handle fulfillment in-house" December 5, 2019 4.0 For the price, it's a very useful tool that can adequately manage a small business's fulfillment processes. Pros ShipStation is affordable and pretty easy to use. It has many smart features including the ability to combine multiple orders into one shipment, and easily-generated return labels. Cons ShipStation's communication with Shopify is a one-way street - the order is placed in Shopify and then it gets transferred to ShipStation. It's clear that ShipStation would be more useful if it was a true integration with Shopify. Review Source MH Margaret H. IT Administrator Accounting Used the software for: 2+ years ### "Great product, but room for impreovement" November 6, 2023 5.0 Pros I love that ShipStation is fully integrated with PayPal, no extra steps required. Also have the option to purchase flats envelope pricing, which isn't offered through most platforms. This can be a downside for inexperienced users who select this shipping class not realizing it does not include tracking and should not be used for packages. Cons The user interface could use some improvement. Compared to competitors, shipstation is much more cumbersome to view the status of all outgoing shipments at a glance. Instead, I have to click on each shipment individually to view delivery information. Would also like the option to generate a qr code for those times when I do not have access to a printer. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Organize all your stores' shipping in one place!" February 22, 2018 5.0 Pros I absolutely love Shipstation. It has streamlined our shipping experience. With 5 different stores, we have been always disorganized with shipping. Shipstation changed that. It allowed us to allow speedy shipping to our customers in an easy way. Cons Shipstation has many features, but i wish that they would allow more features. I wish they would allow for more advanced features for computer-adept users. Review Source ED Erin D. owner Arts and Crafts Used the software for: 2+ years ### "Great for small businesses" July 7, 2022 5.0 Pros the customer service for this product is superb. There is a learning curve, but once you get the hang of it, it's simple. Cons only that there is a learning curve, but nothing their customer service isn't willing to bend over backwards to help you with Review Source TA Timothy A. Founder Medical Devices Used the software for: Less than 6 months ### "Terrible/Nonexistent customer service" April 22, 2022 2.0 Poor Pros It was awful Cons NO customer service -It was awful - every time I tried to reach customer service, there was never an opportunity to speak with a live agent, - always leave an email and someone from our team will reach out to you in 2-3 days. Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[Descartes XPS Ship](https://www.capterra.com/p/207521/XPS-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Review Source VR Verified Reviewer Customer Support Manager Computer Software Used the software for: 1-2 years ### "We use it to send out bulk shipments" March 30, 2018 4.0 Pros The fact that it stores addresses so if we need to reprint a label it makes it sure easy. It makes our life so much easier Cons The ability to edit saved addresses is not that easy. It's almost easier to create a new return address label. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.