# Page 2 | ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ShipStation the right Order Management solution for you? Explore 957 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (957) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 2 - Reviews of ShipStation ## Showing most helpful reviews Showing 26-50 of 957 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Apparel & Fashion Used the software for: 1-2 years ### "Good concept, but reliability and support issues made us move on" May 20, 2026 2.0 I used ShipStation for my ecommerce business and eventually moved away from it because the problems started costing too much time. The software has a strong feature set on paper, but in practice I dealt with enough recurring issues that it became frustrating. Packing slips, account funding, label purchases, and support interactions all became pain points. I need shipping software to be boring, reliable, and fast. ShipStation had moments where it did that, but over time it became one more thing I had to babysit instead of a tool that made fulfillment easier. Pros When it worked, ShipStation was useful for managing orders, buying labels, printing packing slips, and handling day-to-day shipping from one place. The basic concept is good, and for a while it helped streamline fulfillment compared to doing everything manually through each carrier or sales platform. Cons The reliability and support became the major problems. I ran into repeated issues with packing slip formatting changing or breaking, label purchasing problems caused by small account/funding mismatches, added payment processing fees on labels, and support that often felt slow or unhelpful. Some features that should be basic seemed to get pushed behind upgrades or became harder to manage over time. For a small business, shipping software has to be dependable. If it creates extra friction during fulfillment, that defeats the purpose. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation Seemed to be the more professional option at the time of selection. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Needed a better workflow for bulk shipments. Review Source LP Lisa P. Content writing Retail Used the software for: 2+ years ### "1P seller? 3P seller? Warehouse manager? Logistics manager? Ship station is the ONE solution for your fulfillment needs. " November 18, 2025 5.0 We have a warehouse, we have ecommerce sites, we have a remote warehouse. Because of the ability to integrate all aspects of our business for fulfilment we need ship station. (How did we do it before?) Pros Ease of ability to integrate multiple sales channels (Amazon, Shopify and esty) for both doing FBM as well as self fulfilled from our warehouse. Cons Changing product names on the sku level. It's too easy to confuse items, didn't seem intuitive if you're uploading manually a small number of items. (Works great with spreadsheets)! Review Source TZ Trevor Z. General Manager Retail Used the software for: 2+ years ### "Greedy Money Grabbers" July 24, 2025 1.0 Pros I used to sing their praises and recommend them to everyone who needed any shipping services. They used to be very reasonable and provide a nice amount of features on their lower-tier packages. Cons They have become yet another greedy software company that does not care about its customers. We have been using their Bronze package for years. We have always been able to edit our packing slips. I really didn't need to change anything except the barcode size, because the barcode on the default packing slip is too small and doesn't scan. Suddenly, with no communication from ShipStation, my account has reverted back to the default packing slip, and I am no longer able to change the barcode size. The ability to customize packing slips is now behind a paywall. I would have to pay an extra $480 per year just to have a packing slip that is scannable! Instead of telling me that I need to upgrade to the next tier, why don't they just make a default packing slip that is actually functional? I actually reached out to support to see if they could just fix the barcode size on my default packing slip. Lo and behold! They actually changed it! But alas, the next day it reverted to default sizing again. So I reached out to support again, and they changed the barcode size again. I asked if this is a permanent change because it only lasted a day last time. He assured me this is a permanent change and I won't need to reach out again. One day later, it reverted to the default size again. I reached out again, and this time I got a support agent who told me I need to pay an extra $40 a month to have a functional packing slip. I'm not asking for additional features; I just want FUNCTIONAL default features. Also, they randomly took API functionality from my account. Guess what? You also have to go to an even higher tier to get API access now! My branded tracking page is non-existent, and my shipping services were no longer displayed on my website checkout pages. Review Source VR Verified Reviewer Warehouse Leader Consumer Goods Used the software for: 1-2 years ### "Shipstation is fantasic" February 16, 2026 5.0 I like how easy, fast, it is to learn how to use and very responsive customer services is when you need help. Pros What i like most is the Tracking, Email Notifications, and Customer support. Also the setup was easy. Cons What i didnt like the most is not being able to update the SKU after they are saved and updating the UPC codes. Review Source LB Lucas B. Owner Retail Used the software for: 1-2 years ### "Great Shipping Platform" January 5, 2026 5.0 My overall experience was a positive one. I would definitely recommend this product to others. I can only imagine that some big entity is going to try to merge platforms to increase efficiency of their product. I used it with PayPal and honestly miss the interface. It was a great product. Pros Ship station is easy to use. I was able to easily setup my account. I could track packages efficiently. The discounts on shipping were excellent. I never had any issues. When I made a mistake in ordering, it was easy to make adjustments. I never had to reach out to customer support which was nice. Everything seemed secure and easy! Cons I did not have any complaints with ship station. Once I understood the interface, it seemed very easy to navigate. Updating the address was not the easiest to do but once you understand, it is not bad. I would have liked some preset address options or better copy and paste options Review Source RM Ryan M. Operations Manager Consumer Goods Used the software for: 2+ years ### "Used to include lots of free features, now those same features are behind a paywall." October 18, 2025 3.0 Overall we have used Shipstation for over 10 years. At first it was good, they treated us like we mattered. After they were acquired by Auctane, our relationship has decreased dramatically. We no longer get responses from our Shipstation Rep. Pros It integrates with almost all of our shopping carts very easily. It is easy to teach our team how to use it to process orders. Cons They have started charging for things that used to be included for free. It now costs extra to use your own carrier rates. It also now costs extra to connect shopping carts or softwares that are not natively integrated, anything that requires and API, is an extra cost. Review Source RC Ryan C. President Printing Used the software for: 1-2 years ### "Super greedy and unethical!!" May 1, 2025 2.0 They got incredibly greedy and care very little about their customers. Customer service is ok at best and tech support is terrible. The big issue is the MASSIVE price increase they are forcing on their smaller customers. In order to continue using their API, they are forcing everyone into a subscription that is 10x more expensive!! So many small businesses rely on that integration, which they have always included. Not only are they increasing the price, they only gave us a month's notice to find and implement an alternative. It's terrible! For them not to accommodate their existing customers is awful and just shows how little they care about us. You may not need the integration and think it doesn't affect you. Next time they pull this nonsense, it may be with something you use and rely on. Think hard before you spend countless time and money getting set up with them. They did this once, they will do it again. Pros Discounted shipping rates Until recently, the reasonable monthly charges Decent user interface Cons Incredibly greedy! They care very little about their customers Customer service is ok at best Tech support is terrible Switched from [Shippo](https://www.capterra.com/p/146146/Shippo/) We switched for the ecommerce integration Review Source CZ Christie Z. GM Retail Used the software for: 2+ years ### "Ridiculous Monthly Charge $110 more than I was Paying - to use API Key" May 15, 2025 1.0 Shipstation said we needed a new API Key. We were paying Bronze membership at 29.99. Now we have to upgrade to the Gold plan for $139.99 in order to be able to ship off our our Lightspeed online with Shipstation. I could see gradual increases over time but this is $110 extra a month while we are being hit with ridiculous tariffs and price increases. Also I would like to add that Shipstation employees write to me like I am in IT and I know what they are talking about. Then they send me links for more articles to read but which don't exactly get to the point. As soon as I can find a better shipping option, I will switch. This is a shady way to do business. Pros That I can ship via USPS, UPS, Fedex etc. It is an easy platform to use with Lightspeed. Cons $110 monthly price increase. Repeated need to update API Keys. Writes to me like I am in IT and know what they are talking about. Not easy communication. Review Source Hillel G. Director of Implementation Hospital & Health Care Used the software for: 2+ years ### "Shipping for less" September 14, 2025 3.0 Pros Better prices for shipping versus order a label directly or walking into the store to ship. Robust system Cons Some features are a little confusing. Since there are alot of different moving parts it can be challenging for what i need to do. Review Source VR Verified Reviewer President Broadcast Media Used the software for: 2+ years ### "Steadily Earning The Title of The Worst Company We Have to Work With" May 13, 2025 1.0 Terrible. I hate it everytime I login to the software at just how much they piss me off as a company. Pros When we first signed up they were great, it has consistently gone downhill as they nickel and dime you for everything. Cons Everything. Customer service, login process, offering free features then charging you for them over time. Review Source Joe R. IT Director Education Management Used the software for: 1-2 years ### "Streamline your shipping operations with Shipstation" January 8, 2026 5.0 Overall I really like Shipstation as a whole. It really streamlines the process for sending out orders in a timely fashion Pros I like how easy it is to use. I also like how it is now separate from Paypal but still integrates well with orders. Cons It can sometimes be a little clunky when printing quick labels. It also requires a business name for when you are sending out. Review Source BK Brian K. President Business Supplies and Equipment Used the software for: 2+ years ### "Was great, now it’s terrible" April 7, 2025 1.0 Ok until Auctane bought it and turned it into a hot mess. Pros Finding an alternative. Terrible customer service, just raised our rates from $30 a month to over $100!!!!! Cons Customer support, shrinkage of features, watching Austin’s destroy it but by bit. Review Source AR Anthony R. Web Developer Design Used the software for: 2+ years ### "Solid Shipping Platform with Room for Better Support" December 17, 2025 4.0 ShipStation has been largely positive, especially when it comes to its seamless integration with ecommerce platforms. WooCommerce, in particular, connects effortlessly, making it easy to pull orders, manage shipments, and keep everything in sync without extra work on my end. That reliability has made day‑to‑day fulfillment much more efficient. The main drawback has been the responsiveness of support. When everything is running smoothly, ShipStation is a huge time‑saver, but during moments when you need quick assistance—especially on tight project deadlines—waiting for support can be frustrating. Pros It's seamless integration with ecommerce platforms, one in particular I use frequently is WooCommerce. Cons Support can be slow at times, which can be especially critical if you're working on a project with a short deadline. Review Source KC Kyle C. Inventory and Operations Automotive Used the software for: 1-2 years ### "Great software, needs to be more user freindly" May 12, 2025 2.0 ShipStation Is used to process our Ecommerce sales and shipping needs. It works but UI is difficult to use in a high paced work setting. Pros Has many tools to help ship product at the most cost-effective price for your business. Cons User interface can be very overwhelming and cluttered making navigation and use difficult for team members Review Source Jeremiah L. Ecommerce Expert Marketing and Advertising Used the software for: 1-2 years ### "Shipping Powerhouse!" July 11, 2025 5.0 It was a pleasant experience all around to work with and I am grateful that I was able to use it during my time with my company. Pros Ease of use and ability to integrate so many different platforms into 1 easy to use interface is a gamechanger! Cons Still some platforms that need better tinkering and overall support, like TikTok Shop and Meta Shop for starters. Review Source CL Chris L. Owner Industrial Automation Used the software for: 2+ years ### "Doesn't save time anymore. " May 28, 2025 2.0 Labor intensive. Pros ShipStation is fine WHEN its working. It is nice that it sends emails and notifications to and from different apps. Cons Their security is insane. It's harder to login to my shipstation account than it is my bank, me credit cards, my 401k and more combined. I hate it. MFA is enough you guys, you dont need to make me login on a web browser every time I login then go back to my app and login again using MFA. Ridiculous. I also have to CONSTANTLY reconnect my UPS/FedEx/USPS apps becuase they just magically disconnect all on their own. Annoying as all hell, would be faster to just go to the individual apps and order the shipments. Review Source AK Anthony K. Head of E-commerce Apparel & Fashion Used the software for: 2+ years ### "Great for Shipping" February 28, 2025 4.0 Overall good at helping up print shipping labels. Occasional downtime and lack of fast customer support keeps it from being 5 stars Pros Shipstation integrates with almost all selling channels. Cons Doesn't allow for more nuanced manipulation of shipping labels and templates. Review Source JC Jazmin C. Customer Engagement Specialist Consumer Goods Used the software for: 2+ years ### "Good, but expensive " February 28, 2025 3.0 I give it an overall 3/5. Easy to use, but I wish it has not so expensive Pros I really like the web page, and how user friendly it is. Easy to use and easy to find any order, anytime! Cons I did not like how they started to have a minimum shipment quote for certain pricing. Too expensive Review Source MC Miranda C. IT Director Retail Used the software for: 2+ years ### "Vital software for any ecommerce store" February 3, 2025 5.0 Overall have been using shipstation for a long time and it's part of our business process at this point. Without it we would be lost. Pros Solved the issue of shipment management via the shipping prodivder. Cons The price jump between plans is really big for only a small set of features. Review Source MA Mike A. Owner Food & Beverages Used the software for: Less than 6 months ### "Inventory Management success " September 16, 2025 4.0 Great value keep track of inventory with ease defiantly a go to for anyone in the business sector.. Pros I think this software is in a league of its own shipstation really hit it out the park great value with tracking Cons Customer service was not very helpful but only at first maybe that person was having an off day I’m not sure Review Source LK Lydia K. Shipping and QC Supervisor Cosmetics Used the software for: 2+ years ### "ShipStation productivity vs price" November 22, 2024 4.0 My company used ShipStation for 7 years for the most part it was a positive experience. If they price did not increase we likely would still be using this platform Pros It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature. Cons The cost recently increased by a lot but there was no additional benefits to the price increase. Review Source RA Rachel A. Director Child Day Care Services Used the software for: 6-12 months ### "Best Shipping for small businesses" November 27, 2024 5.0 Overall, I really enjoy using shipstation for my shipping needs. It's easy to keep track of order, track the orders, send communication about orders to customers, and access labels. Pros I like how easy it is to collect order, print the labels, and get items shipped out. It was also really easy to purchase a label if needed. Cons I cannot think of a feature I didn't like about Shipstation. Review Source ZM Zach M. Head of Ecommerce Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy longterm user" March 12, 2025 5.0 Pros Seems like the best overall best at everything compared to others. Cons Sometimes it doesn't integrate nicely with certain shopify apps/functions. Review Source SJ Sam J. Owner Retail Used the software for: 2+ years ### "Great product, other than the shipping rates" October 14, 2024 5.0 We've used Shipstation to purchase and print labels from both the API and web portal. Both the API and web portal are quite good, with the web portal being best in class. Pros Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options. Cons The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar). Alternatives considered [EasyPost](https://www.capterra.com/p/204351/Shipping-Software/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation We use both Shippo and Shipstation. Any USPS parcels go Shippo because the rates are so much better Review Source RG Raja G. Directrice E-Learning Used the software for: Less than 6 months ### "Une solution efficace pour la gestion des expéditions" February 26, 2025 4.0 Pros J’ai apprécié l’intégration avec plusieurs plateformes e-commerce et l’automatisation des processus d’expédition Cons L’interface peut sembler complexe au début Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Je suis passé à ShipStation pour sa gestion centralisée des expéditions Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.