# Page 3 | ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ShipStation the right Shipping solution for you? Explore 957 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (957) [View alternatives](https://www.capterra.com/p/155621/ShipStation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 3 - Reviews of ShipStation ## Showing most helpful reviews Showing 51-75 of 957 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Julie M. Administrative Assistant Consumer Services Used the software for: 2+ years ### "A Reliable and Efficient Shipping Solution" December 22, 2025 5.0 My experience using ShipStation has been very positive. The platform is easy to navigate and makes managing orders and shipping across multiple channels simple and efficient. I especially appreciate the automation features, which save time and reduce errors. ShipStation has helped streamline my shipping process and improved overall productivity. It’s a reliable tool that I would recommend to anyone looking to simplify their shipping workflow. Pros ShipStation is easy to use and makes managing orders and shipping much more efficient. The automation features save time, and having all carriers in one place simplifies the entire fulfillment process. Cons ShipStation can feel overwhelming at first, with a busy interface and a learning curve that takes time to fully understand and use efficiently. Review Source GS George S. Senior Recruiter Information Technology and Services Used the software for: 1-2 years ### "Powerful Shipping Management Tool for E-Commerce" November 18, 2024 4.0 ShipStation is a top-tier shipping management solution for e-commerce businesses, particularly those managing high volumes and multi-channel operations. Pros Wide Range of Integrations and Time Saving Automation Cons The pricing is high vor small businesses and there are limited customer support options Review Source RH Ramzi H. Responsable RH Medical Devices Used the software for: Less than 6 months ### "Avis Shipstation" April 22, 2026 4.0 Pros La centralisation des commandes provenant de plusieurs canaux de vente (marketplaces et sites e-commerce) permet un gain de temps considérable Cons L’interface peut parfois sembler dense lorsque le volume de commandes est important. Certaines fonctionnalités avancées nécessitent des plans tarifaires plus élevés Review Source KG Krista G. Shipping Specialist Cosmetics Used the software for: 1-2 years ### "ShipStation Usage " November 21, 2024 5.0 The layout and shortcuts made for an enjoyable use and quick shipping process Pros Easy to use and navigate making for a quick shipping process Cons The new updates made it so ShipStation connect had trouble connecting scanners and scales Review Source OC Owen C. MD Consumer Goods Used the software for: 2+ years ### "Great tool for managing and tracking inventory & shipping" November 8, 2024 5.0 Pros Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform Cons has more funtionality than we need and prices have gone up recently Review Source MH Maria H. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Easy shipping with room for improvement" January 7, 2025 4.0 Overall, ShipStation is a solid choice for businesses looking for an easy way to manage their shipping. It has good tools for handling orders, labels, and tracking, but it might not be the best option for businesses on a tight budget or those needing advanced features without paying extra. Pros ShipStation makes it simple to manage shipping for your online store. It connects to many e-commerce platforms like eBay, Shopify, and Amazon, letting you print shipping labels, track packages, and manage orders all in one place. The platform is easy to use and saves time by automating many shipping tasks. Cons While ShipStation is great for basic shipping, it can get expensive as your business grows. Some features, like advanced reporting and certain integrations, are only available on higher-priced plans. Also, the customer support can sometimes be slow, which might be frustrating when you need help quickly. Review Source MD Mitch D. Lead Co-ordinator Food & Beverages Used the software for: Less than 6 months ### "Overall great and easy to learn " March 20, 2025 5.0 Pros I liked the ability to track progress across multiple time frames easily Cons Some times it could be rather difficult to re-enter and incorrect inventory Review Source KP Kelly P. Sales Director Pharmaceuticals Used the software for: 2+ years ### "If you ship products, Shipstation is the way to go!" August 8, 2024 5.0 This program suits our business perfectly. We are a manufacturing company and we ship daily. It keeps you from doubling your workload as your customers information is at your finger tips. Pros The detail. It remembers your customers, contains and keeps all of the pertinent information, even if you are just looking for an email address. Cons So far, I can’t note out any particular con, as it performs exactly the way I need it too. When you ship products, it saves so much time. Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) We needed more information to provide to our customers so they can feel good that their package arrives just as they requested. Review Source JB Jerrica B. IT Manager Retail Used the software for: Less than 6 months ### "Never trust customer service " October 21, 2024 3.0 Pros Integrates very well with other sites and plugins. Setup was not terrible to do. Fulfillment is much easier then other companies we have used in the past. Cons Customer service was horrible! They are hard to get a hold of and when you do they cannot solve the issue most of the time. When you do get a hold of them, they give you a run around with no actual help. Constant issues with address and labels. Review Source cF christopher F. Owner Wireless Used the software for: Less than 6 months ### "shipping with shipstation!" October 6, 2024 5.0 My overall experience with ShipStation has been positive. It’s user-friendly and integrates well with various sales channels and carriers, making shipping and order management much easier. Pros I like ShipStation’s ease of use and its integration with multiple sales channels and carriers. Cons The customer support is limited and can be a tad pricey Review Source AJ Abby J. Admin Consumer Goods Used the software for: 6-12 months ### "I would recommend for easy every day use" October 31, 2024 4.0 It was great but it could be better. They offer great prices but customer service is hard to get a hold of Pros I liked that it was easy to use and convenient for me Cons I had trouble changing my account settings Review Source CW Cody W. HR Generalist Apparel & Fashion Used the software for: 1-2 years ### "ShipStation Review" July 30, 2024 5.0 It's been the most absolute perfect shipping options experience. Pros I like the ease of creating shipping labels and purchasing shipping options right there and keeps track of warehouse inventory all while doing all that. Cons I love ShipStation because it takes the hassle out of everything. Switched from [Shipday](https://www.capterra.com/p/211323/Shipday/) It's so much cheaper than shipday and that doesn't do everything ShipStation does. Review Source AL Alice L. Operations coordinator Retail Used the software for: 2+ years ### "Absymal customer service, frustrating experience, avoid. " July 16, 2024 1.0 I've worked with shipsation for 4 years, it's a horrendous program and I hate it with every fiber of my being. Pros The layout is pretty, I like the color green. Cons Cannot select cheapest shipping option quickly. Bugs go unfixed for months and customer service is abysmal. Cannot split orders automatically. Review Source OB Olivia B. FOA Medical Practice Used the software for: Less than 6 months ### "Optimis Corp Review " October 2, 2024 5.0 My overall experience has been great and easy going. Pros what I like most about Shipstation is how easy and smooth the software is for use. Cons There is nothing I currently dislike in regards to Shipstation. Review Source SP Shelby P. Service Analyst Telecommunications Used the software for: 1-2 years ### "Easy and Convenient" August 14, 2024 5.0 Overall, Shipstation works as intended and is very easy to use. Pros Super easy to use, and very self explanatory as fas as navigation within the system. Cons There wasn't anything that I didnt like. I thought it was very useful for what it's for. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Paypal was a little more complicated to use and not as easy to navigate as far as creating shipping labels. Review Source KM Kalen M. Owner Master Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Simple Implementation, Useful Tool" August 26, 2024 5.0 ShipStation easily allows me to track purchasing and expenses. It was easy to rollout and train my staff in. Pros It allows me to keep an accurate inventory of uniforms, ranks, and supplies. Cons The ability to input new inventories into the system is tedious at first, however you can quickly adapt to the interface. Review Source VR Verified Reviewer Academic Education Management Used the software for: Less than 6 months ### "ShipStation: Customer service is lacking!" August 16, 2024 3.0 Pros It is generally reliable and easy to implement and use. Cons I do not like that the customer support is very weak and ineffective. Review Source KN Kyle N. Operator Apparel & Fashion Used the software for: 1-2 years ### "Works Okay, Remote printing issues" June 19, 2024 5.0 I wouldn't not recommend using ShipStation, but the integration with the Rollo printer was annoying, specifically on the Mac. It didn't have issues integrating with ecommerce platforms like Shopify or Amazon, and was reliable for sending the correct data and receiving the full and accurate orders. Pros It integrated well with Shopify, Walmart.com, Etsy, eBay and Amazon. Cons It had connection issues with the remote printing option and Rollo. I would have to frequently disconnect and reconnect the software. The cost jumps up rapidly after 50 orders, and during my off season, if I'd forget to downgrade, I would pay a lot for services I wasn't using Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing ShipStation It was easier to use and I didn't need 3PL warehousing that ShipBob offered. Review Source VR Verified Reviewer CEO Retail Used the software for: Less than 6 months ### "So far so good" June 19, 2024 5.0 The customer service/sales experience was great. I’m not a tech person but using the platform has been easy. Pros I like that it’s a trusted name and that they offer competitive shopping rates. Cons It is expensive to be signed up with their highest tier plan, which is what I need for my volume of shipments and DHL integration. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/)[Easyship](https://www.capterra.com/p/170399/Easyship/) Reason for choosing ShipStation They had the best shipping rates and more shipping parter options. Review Source MP Marco P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "We love ship station " December 13, 2023 5.0 We love it …my sales team uses it. I use it. I track with it. We use it each day. We save money with it. It’s pretty user friendly. Can’t live without it now. Pros It’s pretty awesome. We had trouble before we found this with high shipping rates. This product saved us money and gave us a great way to manage and integrate all our shipping and orders. We are grateful. Cons Nothing. Even the customer service chat is good - ideally I’d like a phone number for customer service but that’s ok. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing ShipStation We found better rates and ease of use with ship station. Review Source SB Shira B. CEO Marketing and Advertising Used the software for: 2+ years ### "ShipStation, you make our company profitable!" May 4, 2023 5.0 Great experience, great customer service, friendly design, and our customers love to use the tracking feature! Pros IT IS AMAZING! So hard to choose! So fast, it is seamlessly automated to my client's shopify store. IT is amazing to see, the customer orders, shipstation opens her order, makes a label, and sends us a shipping receipt. Then, we pack and send the item. Cons It wasn't available in Israel, and doesn't work with Israeli shipping companies. We did find a workaround! Reason for choosing ShipStation So much easier, and so little legwork! Even cheaper too! Review Source LH Lucas H. owner Retail Used the software for: 1-2 years ### "Ok Unless There Is An Issue" June 28, 2024 2.0 If you have an issue with a package you shipped on shipstation with UPS, you are out of luck. You can't open a claim on UPS because you used shipstation and shipstation won't open claims on your behalf. Pros it is relatively easy to use and has the same rates as other sites. Cons the customer service is a horrible joke. I can't say how bad it is. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) I was forced to. the old shipping module went away. Review Source David K A. Founder & Partner Used the software for: 1-2 years ### "Test your shipping software - they're not all made the same" March 15, 2018 5.0 I moved from Stamps.com and cut my shipping and customer service time by 80%. I adopted this software at ~15 packages per day because it was more expensive than Stamps.com. Bad move!!! Pay extra for ShipStation from the start. Pros I've used ShipStation, ShippingEasy, ShipWorks, Stamps.com, Ordoro, and SolidCommerce with a few clients. My two favorite are ShipStation and ShippingEasy. They both have different strengths - sweat the small stuff because it really makes a difference if you're shipping 200+ packages a day. It's worth using two or more systems and then picking the best. The time spent is worth the effort. I use ShipStation for managing the shipping and customer service from my website, Amazon, Walmart, Jet, Ebay, and Etsy. The application is rock solid. Creating manual orders is simple, as is importing orders and combining shipments. I like that I can place orders on hold and setup future shipments. Other vendors like ShippingEasy cannot do this (yet). We get a fair number or orders that have a bad address and we're able to put orders on hold until we hear back from the customer. This shipping rules and kitting options are fairly robust. It is easy to identify return customers (this is something not done well by other platforms). The UI is very buttoned-up. ShipStation also has a superior "Search Customers" function that will search on 3 and 4 part names, city, state... Some of the other vendors fail here. Having good search reduces customer service time. Cons There are some things that ShippingEasy does better - e.g. they're a single page application and that means that the interface is super fast. ShipStation is slower as you mover around in the interface. I wish that ShipStation could manage my inventory across marketplaces and I'm in love with how some of the other vendors solicit reviews using marketing/email automation. I hope someday that vendors like ShipStation will also connect to Auth.net or Stripe.com so that we can Auth and Settle New Manual Orders. It takes a bit longer to learn ShipStation but if you're running a larger/complicated business you'll come to appreciate the power that comes with the complexity. Review Source Matthew J. Used the software for: Less than 6 months ### "With ShipStation, I know there is someone on the other end that cares about my experience" February 12, 2018 4.0 Pros • I was assigned a specific person as my customer service representative, and when I called with an issue, one of the customer rep picked up the phone and answered my question on the spot; meaning, I didn't have to dial a ton of menu options or wait on hold at all to speak with a person. She is also very responsive to emails. We tend to look at websites and applications as faceless businesses, but with ShipStation I know there is someone on the other end that cares about my experience. • Integrates seamlessly with Squarespace Commerce account • Automatically marks order fulfilled when a shipping label is printed • Connects to printer easier than Stamps.com Cons • Have to load balances instead of paying for what you use as you go. I encountered this with Stamps.com as well, but it is annoying because I have to make cash flow considerations when all I need is a few extra dollars to print a label. • Cannot edit manual orders, need to delete and re-create an order if changing quantity or amount of a product. • I "chose" ShipStation because it was the only shipping option that would integrate with Squarespace. Most of my issues were encountered while trying to transition from Stamps.com to become familiar with the new platform. Though very similar, ShipStation INITIALLY felt like a clunkier, gaudier version of the same thing. Thankfully, they've recently made some positive design changes. However, there are still some quirky user interface aspects, including: — animated "help/info" bubbles (which I just figured out how to hide). — In Stamps.com, I was able to see if my thermal printer was connected (or visible to the website) before clicking "print" — which, when I click, charges the postage to my account regardless if the label actually printed. In ShipStation, I have to click "print" without knowing if the website is able to send the job to the printer. This has resulted in additional postage billed to my account because I clicked "print." I then have to wait for that amount to be refunded in my account. Though I should add, I rarely have printer connection issues with ShipStation, whereas it used to be the bane of my Stamps.com experience. — Stamps.com also made it easy to see all the USPS shipping options and rates at a glance, while viewing an order. In ShipStation, I either have to select a service, then an option from within that service or open up a separate rate calculator. This makes it harder to find the lowest shipping fee/service or fastest method for its value when modifying individual orders. Review Source MP Marc P. General Manager Consumer Goods Used the software for: 2+ years ### "Good Platform to work on your e-commerce orders. " April 14, 2023 5.0 Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not intend to change away from it. Pros The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses. Cons The Magento Module has issues. Live Rates do not just transfer from Shipstation to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality. Alternatives considered [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[ShipWorks](https://www.capterra.com/p/124587/ShipWorks/)[Easyship](https://www.capterra.com/p/170399/Easyship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation I was refered to it as a reliable tool to get shipping done. Unlimited shipping channels can be added. 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