# Page 5 | ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ShipStation the right Shipping solution for you? Explore 957 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (957) [View alternatives](https://www.capterra.com/p/155621/ShipStation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 5 - Reviews of ShipStation ## Showing most helpful reviews Showing 101-125 of 957 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EZ Edgar Z. President Warehousing Used the software for: 2+ years ### "Love it" August 17, 2023 5.0 Our shipping challenges were solved by shipstation like magic Pros Very easy to use, integration with third party software is superb and great customer service Cons So far I don't seem to find anything that I like least. Review Source RMF Rutchie Mae F. Quality Assurance Analyst Outsourcing/Offshoring Used the software for: 2+ years ### "ShipStation -Connecting extra carriers and distribution channels in one Dashboard" February 7, 2023 5.0 I would recommend the Platform to any company looking to expertly manage its shipping operations just like FabFitFun. I love the Powerful Features which are easy to use. It is easy for the company to connect with various marketplaces, shopping carts, order management systems, and other systems — all from a single, simple platform. Superb customer service is a plus. Keep Rockin' Pros I like how ShipStation swiftly and efficiently manages the order inventory. With ShipStation, it helps the company to coordinate with multiple carriers and order sources in one place. It has an excellent integration with the main shipping service to accelerate shipping management activities. Cons Sometimes, ShipStation may fail to print the labels the user wants but this can be manually downloaded and printed from outside ShipStation. Despite this, there is still a lot in there to explore since the user interface is good. Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Excellent shipping software for ecommerce businesses" April 26, 2022 5.0 Shipstation has been amazing at helping streamline our order processing and shipping. It has worked great despite the growth of business and has scaled seamlessly. Pros Easily track and ship orders from multiple channels. Ability to use your own shipping accounts with carriers or use Shipstation's negotiated rates. Filters, tags, notes, automations help streamline our shipping and order processing. The interface is user friendly and the rare times I've had an issue and had to contact support, my issues were resolved fairly quickly. Cons Shipstation recently forced all users to the new interface, which I'm not a fan of. But that's more from having used the software for years. With the move, it changed how some things are processed or handled. Review Source VR Verified Reviewer Founder & Creative Director Apparel & Fashion Used the software for: 2+ years ### "The best label mailing solution for a multi-channel ecommerce business" June 5, 2018 4.0 A simple and affordable way to buy postage and print labels for ecommerce businesses. Pros Shipstation is a fantastic shipping suite for our business. We use the integrations for Shopify, eBay, and Amazon. Orders are automatically imported and we are able to simple and efficiently manage shipments for UPS and USPS. Rates are automatically displayed, invalid address warning shown, and everything can be managed from a web-based UI with remotely connected printers using Shipstation Connect. We are able to use our UPS business account with the UPS integration for our set rates. Labels and Pack Slip templates are customizable and simple to set up. Our 4x6 Brother QL1000 continuous label printer works perfectly with Shipstation and Shipstation Connect, and we use standard letter paper for pack slips. Cons The Shipstation android app does not work with Shipstation Connect very well in terms of printers, and there are UI issues with it. On top of that, the Shipstation web-based application does not work well on small browser screens, so it is currently almost impossible and very painstaking to print labels from a phone. Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Great easy to use software" September 10, 2021 5.0 Great so far, I used many different software and this one offered the best rates and the easiest to use platform. Pros It is super easy to implement, it has a lot of features to make your job faster and it has good customer support if you have a bit of patience. Cons I don't like that I can not put insurance into auto re charge for more than $100.00 Alternatives considered [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Reason for choosing ShipStation Because Shipstation offered better rates and I like their UI more. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Because Shipstation offered better rates and I like their UI more. Review Source CJ Connor J. Owner Retail Used the software for: 2+ years ### "A huge time saver" January 21, 2022 5.0 Pros The ability to save filters based on multiple variables of the order to generate batches of shipping labels is key to productivity. Cons Sometimes the UI has some glitches as Shipstation is testing many different versions of the app. I have had the app auto switch to newer versions of the user interface that I do not prefer. Review Source iT irina T. CEO, Owner Consumer Goods Used the software for: 2+ years ### "The Shipping Software To Beat All Shipping Softwares" April 19, 2021 5.0 Love at first sight. Everything from the easy of customizing the packing slip, email confirmation and delivery emails. The fact that it integrates with almost every platform - and even if it doesn't you can custom code your own store with their open API. Really, a fantastic piece of work. Pros What I liked the most was how easy it is to set up and get going It has a great UI that's extremely easy to use daily. Automations make daily life easier and rate preview is a godsend. I can go on..... Cons The least that I like about this software is that they HAVE the ability to suggest features and updates, however, I don't really see too many of them actually be implemented. Now, that's not saying they don't implement any - but there are some pretty important ones that have a ton of upvotes that tech devs have said would be relatively easy to do, but they don't. Maybe there is something I just don't know... Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/)[ShipWorks](https://www.capterra.com/p/124587/ShipWorks/) Reason for choosing ShipStation Customer support at first, the ease second and the fact that it's been over 7+ years of me using it and I still to this day love it and wouldn't switch. Thanks Shipstation! Switched from [ActionShip](https://www.capterra.com/p/94290/ActionShip/) EASE Review Source MM Mike M. HR Manager Publishing Used the software for: 2+ years ### "Expansive Shipment Management" March 9, 2018 4.0 There's no doubt that ShipStation is built well and has the necessary features to please companies of all sizes. We've found very few problems in our 2-3 years of utilizing the platform and it's the best solution we've found to this point. We would recommend the system to any company looking to expertly manage its shipping operations. Pros Our publishing company utilizes ShipStation to handle inventory and shipping management. The system is extremely comprehensive, offering a robust feature set covering orders, shipments, products, customers, and reports. It's easy to set up multiple stores for different aspects of the business in order to keep the silos separate, and alerts draw your eye to the areas that need attention. ShipStation can also be seamlessly integrated with various e-commerce platforms so that orders are ported directly over and into the shipment queue. Once shipped, we enjoy the tracking features that allow our team to check shipment status whenever customers have inquiries. Additionally, there's an insight section that shows how many customers interacted with a their personal tracking pages, how many shipment notifications have gone out in a given time period, and general sales trends. Cons The interface isn't the prettiest, but it gets the job done and doesn't suffer from glitches. Occasionally, we have a little bit of trouble locating a specific option because the system has so many features. Perhaps the organization or visibility of some areas could be improved. Review Source Tommy R. CTO Computer & Network Security Used the software for: 2+ years ### "Support is absolutely ridiculous - NOT RECOMMENDED" November 23, 2023 2.0 Poor. This boils down to the lack of technical support. Overall, we like the software when it works. Pros Shipstation has served us well for the past few years. It is a great way a aggregate all your orders from different channels. Cons Support is HORRIBLE. We are left not being able to ship and can not get any assistance. I have upgraded our plan just to get access to live chat, and this is just as bad as the email support. We are urgently looking at alternatives and can not have our business dependant on ShipStation. Review Source Elise E. Director of Operations Wholesale Used the software for: 2+ years ### "Going with ShipStation was a smart decision " May 5, 2022 5.0 Pros It is seamless with both Cin7 and Shopify. Orders flow in here from both channels and it has the same look and feel in our workflow. The Insights reporting is very useful. Cons Calculators look at an order over 50 lbs and charge accurately - with surcharges. In our business, we don't ship over 50 lbs to a customer. We pack in multiple boxes to pass on savings and also make it easier for our boutique customers to handle. I wish rules could be in place to accommodate this. Review Source PG Penny G. Ecomm Director Apparel & Fashion Used the software for: 2+ years ### "An Excellent Shipping Partner" February 28, 2023 5.0 Overall it's very good. I'm always able to get customer support when I need it and they are very knowledgable. Pros I like that we can use all our carriers and easily monitor which things have shipped and what hasn't.We are able to split orders if needed and put things on hold. Cons One thing I would like to see is to be able to see when a shipment has not delivered. You can't filter shipments by "undelivered" so it's hard to spot carrier issues that come up. You just have to search through the whole list. Reason for choosing ShipStation Honestly, I don't know. We've been with Shipstation for a very long time. Review Source SV Sahar V. Creative Director Apparel & Fashion Used the software for: 2+ years ### "A must for completing orders from multiple platforms" December 22, 2021 5.0 Really love how Shipstation is available on computers or mobile, making it easy to check for new orders wherever you are. Pros In today's eCommerce industry, brands have to be listed on multiple marketplaces to survive and it's hard to keep track of all orders without a hub. ShipStation is the perfect hub to see orders from every single marketplace, without needing to login to every back end individually. The discounts with ShipStation are comparable to their competitors. Cons If you go over 500 shipments a month, your monthly bill with them will increase. We sometimes buy labels from Shopify because the discount per package is cheaper. Wish there was a way to quickly import orders without having to build a document to use ShipStation to send out marketing materials. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) PayPal shipping features were highly limited. Review Source Steve J. Owner Retail Used the software for: 2+ years ### "Tremendous asset for customers and businesses alike" February 4, 2021 5.0 Smooth integration and roll-out. After all the applicable data is in, things have been running smoothly since. Very happy with how this works for our business! Pros Shipstation is able to connect directly with my eCommerce site and makes getting packages out the door a breeze. As long as you take the time to setup the parameters, there is rarely, if ever, an issue. My customers get an automatic email with the tracking information (that is on a branded page...not the carrier's page!) and we get emails letting us know that the item has been delivered safely. Its such a time saver and everything comes through looking incredibly professional. Small to medium sized operations will benefit greatly from this. Cons The only critique I have is that we are not able to effectively communicate the (actual) added cost of insurance and/or delivery confirmation from our eCommerce software to ShipStation. We get around this by adding a percentage handling amount onto higher value items so that we're not losing money on the shipping cost for these pieces of merchandise. Review Source MC Michael C. eCommerce Manager Automotive Used the software for: 1-2 years ### "V2 Is A Near-Perfect SaaS. V3 Is Half-Baked" November 26, 2018 5.0 As I already mentioned, I love ShipStation. It's really one of my favorite pieces of SaaS. Their customer support is also great. They answer their live chats and emails quickly and always have a solution. Rare, especially for the price of admission. Pros The interface in ShipStation V2 is fantastic. As the department manager, I can easily assign orders to my CSR's and use tags to designate anything I want. We use different tags/colors for suppliers, whether we are shipping ourselves or dropshipping, or marking things as HOT! Using the tags to filter, makes it easy to find and sort orders and see what needs to be worked on. We also use the custom fields for notating PO #'s, which supplier we dropshipped from, and sometimes other important notes. The interface is so easy on the eyes and the filtering are so good that we use ShipStation instead of ChannelAdvisor to handle our orders. Another great feature is ShipStation Connect, which allows us to print to anyone's printer, even if they are not on the same network. Fantastic feature, especially, if not everyone has a Zebra printer at their station. Cons I wish we could interface with our website. Right now, we're using it with the marketplaces, but our website is on its own, which is unfortunate, because we lose all of that monitoring functionality. The other con is V3. We tried it. It's very much not ready for prime time. It was buggy. The interface was not as good and the user experience was lacking. What we could do in V2 with a few keystrokes and the Tab key, took several more clicks. We're hoping they fix that up, before forcing the "upgrade." Review Source hA hedi A. Designer Consumer Goods Used the software for: Less than 6 months ### "Almost half of my 3000 orders came back as "not enough postage"" June 22, 2021 2.0 Terrible. Insulting. Their answer was an irrelevant statement that I should then choose a different setting. No acknowledgement of the situation they created. They should have made the correct recommendation before the 3000 products were prepared for shipping Pros What would ShipStation do if 3000 of your orders got returned due to incorrect shipping? Shipping that was chosen from Shipstation software and verbally verified? Absolutely nothing. Visit BBB and you'll see that I filed a complaint months ago and the case has been closed due to unresponsive communication and in their words "not knowing what to do" from Shipstation. There is a list of events below for reference This was the final communication with ShipStation. It was their turn to respond and they did not. 1- On 4/9/21 products were ready to be dropped off at the post office but it was rejected due to the pricing of the stamps and the thickness of the package 2- Although the ShipStation labels verified the cost and dimensions for Letter Size 5 by 4 by 1 inch at .51 cents, the labels had to be reprinted, products repackaged with less insulation. 3- Help was hired for the packaging and re-packaging of all the products at $12/hr for 2 employees. 4- Shipstation had no solution. In fact, my account rep’s exact words were: “ I don’t know what to do.” and referred us to Stamps.com 5- Stamps website suggested the use of the setting for Large Envelope size 5 by 4 by .75 inches for $1.00. 6- Since the envelopes were getting run through a machine with disregard for the size indicated on ShipStation, the product was ruined for a lot of customers. This product had to be fulfilled again and shipped. Cons Customer service and Shipstation software are not informed of the correct setting / pricing of shipping a product. The settings chosen by Shipstation software and recommended by Customer service were wrong. The post office would not accept the packages that were verified multiple times by Shipstation. Review Source TD Tammy D. Business Owner-Designer Design Used the software for: 1-2 years ### "My Experience with Ship Station" January 7, 2024 5.0 Superb! My experience is great every time I use Ship Station. I personally have not had any problems using it. Pros I like everything about Ship Station. It's easy to use. It's easy to select the shipping method you want to ship your package. It's not that expensive and it's convenient to print and ship right from your own home. Cons Sorry...no cons here. I love Ship Station and will continue to use it regularly with my business. Review Source JK John K. Co-Founder Retail Used the software for: 2+ years ### "Shipstation is great for managing orders and purchasing shipping but still needs a lot of work" July 22, 2022 4.0 Shipstation has great rates for shipping but if I could find a program that would allow us to edit packing slips, provided the same rates, and I could easily sync with shopify then I would switch because the customer service is abysmal. Pros I like the ease of syncing our orders with shopify, shipping them through shipstation, and having the tracking number then re-uploaded to shopify. Cons I had an issue a long time ago of not being able to change SKU or UPC numbers in my inventory. It has been a year and customer service never figured it out or replied to my most recent messages. We were able to edit the packing slips on our old plan, then they changed it so you had to be upgraded further to access that ability. We have an error on our old packing slip and am not able to get it fixed unless I pay an additional $100 for one month. Reason for choosing ShipStation They had the best rates. Review Source RC Ronald C. Manager Arts and Crafts Used the software for: 2+ years ### "Shipstation Changed My Life" December 23, 2019 5.0 We started with shipstation when our small online shop was shipping well under 100 items a month. I'd tried a few other softwares, and none of them compared. Now, our business has grown many, many times over, and shipstation has scaled with us without a hitch. It's incredibly easy to use, integrates wonderfully with our online storefront, ebay, etc... I've recommended it to many, many people over the years, and I really can't imagine running my business without it! Pros Ease of use and feature richness. We had tried a couple of other shipping systems for our online shop, and none were as intuitive and user friendly as Shipstation. We were able to get up and running very quickly when we first started, and now, many years later, I've learned much of the the deep functionality that lays beneath the simple surface. Cons I had to think a while, but I do with the dashboard reporting was a bit clearer and easier to read. There are a couple of widgets on there that I have still to figure out quite how to read. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation I preferred the interface Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) We needed something more powerful and intuiutive Review Source JP Jon P. Systems Engineer Automotive Used the software for: 2+ years ### "Shipstation makes shipping from different channels with different methods easy" August 30, 2018 5.0 I've had a great experience with ShipStation. It was easy to connect our stores and other channels and setup our rules. It was also straightforward to train our employees on it. ShipStation has saved us many headaches and a lot of time. We no longer have to ship orders from each channel individually and ship everything from one ShipStation console. We were also able to reduce the number of thermal printers we were using from three down to one. ShipStation is well worth the cost if you are currently shipping from more than one channel or need to setup rules for shipments to follow. Pros The best feature of ShipStation is how well it can handle orders from multiple channels (eBay, amazon, website) and ship them without the hassle of going to each channel. It flawlessly imports the orders, creates shipments, verifies addresses, and ships with the preferred method. It also allows you to easily set up rules so you can easily specify how each channel, product, or other various filter is shipped. Cons The main feature that I wish this product had is the ability to scan SKU/product ID verification to confirm shipment before shipping. ShipStation does have scan to ship available, where you scan the barcode on the packing slip to bring up the shipment and then ship the item. This is a nice feature, but I would like to to go once step further where you scan the barcode on the packing slip, then you scan the barcode of the SKU/product ID to make sure it was picked properly, then you print the shipping label. Review Source VR Verified Reviewer Ecommerce Manager Retail Used the software for: 2+ years ### "Shipstation Makes Multi Channel Shipping Insanely easy" October 29, 2020 5.0 I love it. I love that it offers to combine orders from the some customer together, I love that I can create global rules for each platform. I love that it integrates with every platform and you don't need to worry about having any kind of issue there. It works with special shipping options like seller fulfilled prime. Really could not be happier. Pros Integration is a cinch. YOu really need next to no technical knowledge to set this up on most platforms. Once you create all the rules anyone and I mean anyone can just come in and fulfill all your orders. Cons Honestly, I would say that I wish it was free but it is as I like to say WEP - Worth Every Penny, and it doesn't really cost very much. Review Source VR Verified Reviewer Shipping Manager Apparel & Fashion Used the software for: 2+ years ### "ShipStation" December 12, 2018 4.0 Overall, I have found ShipStation extremely helpful for the kind of work I do. Especially for a smaller business. We ship out about 100-200 packages a week, and ShipStation is the perfect software to manage that. Pros ShipStation is very useful for small companies. I work for a small online boutique, and use ShipStation to package/ship items all over the United States, Canada, and Australia. ShipStation is user friendly and very useful for large order quantities. I find there are many useful options when shipping. For instance, it allows ability to combine orders, hold orders until a selected date, sort orders by name, date, size, etc. It is an extremely helpful software. Cons I have not found many flaws in this software. The only issue I have encountered with ShipStation is its inability to function well with other pages open. For instance, when I am shipping, I often have other windows/internet tabs open. ShipStation slows down substantially when I have these other windows open. Review Source Marcus D. Founder Automotive Used the software for: 2+ years ### "Changed the way we handle shipping and returns almost immediately" October 12, 2017 5.0 Pros Shipstation, above all, is very easy to use. The features list is really comprehensive and it works extremely well as an integral part of your online shipping program. Our needs were for a non-standard integration but their support team and API made it very easy for us to get up and running. Plus, with a 3rd party app, we seamlessly use Shipstation as an order pass-through to get orders into Quickbooks online. It's given us an ability to grow without increasing staff for mundane work! Cons We wish that an order wasn't tied directly to a singluar shipment. Our orders contain various products from various vendors and we'd prefer to keep a single order together and post multiple shipments to it, as opposed to needing to split and duplicate orders to ship multiple items for one reference. This and other annoyances are the most we could say negatively about Shipstation, but are not representative of a need to change in any way. Review Source Tasha R. Owner Retail Used the software for: 2+ years ### "Saves so much time on shipment processing" February 14, 2020 5.0 Shipstation has enabled us to have a centralized location that all orders flow through (most are linked, some are imported manually). The ability to create a shipment, receive a quote, batch orders, purchase and print labels, track packages and process returns in one program is literally the largest saver of time and money for my business. Pros Shipstation was not the first shipment software I tried but it will definitely be the last. The platform is perfect for busy online retailers. At times, I was shopping 2,000 packages a day and shipstation handled it like a boss. Cons At times, it can be difficult to reach the account manager assigned to our account. When customers depend on the shipment estimations we provide, we can’t afford software issues that go unresolved for any length of time. Review Source EP Emily P. Solutions Analyst Warehousing Used the software for: 2+ years ### "ShipStation for B2B (Parcel/LTL/FTL)" September 27, 2023 5.0 Overall, ShipStation has been a successful solution for our team - allowing us to cut down on lead times and expedite important orders Pros Ease of use - it is very easy to train new team member as the system is intuitive. We have been able to create custom tags that allow our team to gain more detail into orders to ensure the shipping method is best for the order. Cons Splitting shipment can be difficult to manage and often fail to fulfil correctly in our connected ERP system. We have increased our freight shipments, tracking and booking we have had to do outside of ShipStation for these orders. Review Source CT Clint T. President Retail Used the software for: 1-2 years ### "Shipstation is a great product" December 12, 2022 5.0 Overall, Shipstation is a great product for my small business. Pros Ease of use is a big part of what makes Shipstation great. The highly competitive UPS rates are less than any other platform I've seen. Cons The return shipping labels function could be made easier to use. It's a bit confusing. Also, the UPS damage claim process must go through Shipstation and it can be very frustrating. Reason for choosing ShipStation The UPS rates and ease of use. 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