# Page 6 | ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ShipStation the right Shipping solution for you? Explore 957 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (957) [View alternatives](https://www.capterra.com/p/155621/ShipStation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 6 - Reviews of ShipStation ## Showing most helpful reviews Showing 126-150 of 957 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PR Peter R. Marketing Director Sporting Goods Used the software for: 2+ years ### "Functional, reliable, affordable" September 11, 2019 5.0 ShipStation provides an incredibly affordable and reliable shipping software platform with nice options for customizing user view, email templates, and reports. Setup is very quick and customer support via chat has been very responsive in my experience. The only drawback in my experience has been the inability to automatically rate shop different carriers on an order by order basis. Pros The user interface is great providing the info that the user required where it is needed while avoiding clutter. Additionall,y the setting and administration functions are streamlined and functional. Cons Rate shopping among different shipping carriers is cumbersome and not able to be automated in the system. If you primarily ship with a single provider, it is not much of an issue but if you like to shop for rates from different providers on an order-by-order basis, you will find this software slows you down because you must manually select each shipping method and compare rates manually rather than being able to select automatically based on business rules or logic around cost, delivery time, etc. Review Source PC Philip C. Owner Retail Used the software for: 2+ years ### "Frustration, no reason" January 14, 2022 2.0 Started off fine, I've shipped thousands of packages so far. A couple years ago, Shipstation decided they wanted to completely change the interface. No thanks. About the same time, the software started getting glitchy. Everytime I use it, I must completely reload the software first, or else hangs and doesn't ever send labels to the printer. I've reported this to Shipstation support at least 7 times, they don't care. If there's any interaction, it goes something like this: Me: I'm having this problem, it happens exactly when I do this SS: Are you saying that it happens exactly when you do this? Me: That's what I said, I've tried these things SS: Can you try doing those things again? Have you tried doing them again, again? Me: Sigh, nevermind. Pros It works, most of the time. There isn't actually any alternative. Cons You have to refresh to page every single time you use it, or else it doesn't work. Review Source HM Heather M. Customer Service Representative Consumer Services Used the software for: 1-2 years ### "Shipstation - your handy finder" January 25, 2023 5.0 Shipstation helps save a lot of time in locating, tracking, and processing orders. Just a few upgrades in the system and it will be much better. Pros I really liked the option where you can find a customer using the shipping address. Which helps locate an order or customer faster when all the provided details do not match the order you were looking for. Cons It will load slowly when used by multiple people at the same time which is not convenient when you're in a hurry to get the job done. Review Source VR Verified Reviewer Used the software for: 2+ years ### "We've tried them all, and are sticking with Shipstation" October 31, 2017 4.0 Pros We've been involved in ecommerce for 20 years, and have tried \*all\* the ship programs. Shipstation is program we recommend to most people, and the one we've been using for the past 4+ years. The entry level subscription quickly pays for itself with their access to discounted USPS rates, free tracking on many shipments, and easy side-by-side rate comparisons. And if you're an eBay or Amazon seller, this is the best and easiest. Cons No program is a perfect fit for everyone. The mobile app is rubbish on Android, can't create batches, can't print, can't email a PDF. So basically you can confirm orders one at a time and just leave them there until you can log in with a PC. But they have a dedicated development team, I suspect it will improve over time. Also, creating manual orders is straightforward, but a bit cumbersome. They do a great job integrating with eBay, Amazon, Woo Commerce ... but not things like Wix and Shopify (unless you have the Plus account). Again, their team is pretty responsive, so I wouldn't be surprised to see integration of these (and more) in the near future. And a few little bugs on the site (the site freezes frequently on us, we have to log out and log back in). But we don't hesitate giving Shipstation a solid thumbs up. Review Source BM Brandy M. Ceo Arts and Crafts Used the software for: 1-2 years ### "Loved til overcharging " November 26, 2023 4.0 Great in the beginning & horrible in the end Pros It was easy to use n it had lots of great features easy made labels, tracking, inventory management , choice of couriers, prices were good when quoted to u, do e-commerce , distribution & more was great n the beginning Cons They would overcharge me all the time if the package was half a pound over weight instead of just having 2 pay a lil extra it's like they would void what u paid already & make u pay a what itd cost 2 shipped like u hadn't paid, & 1 time I paid 6$ to ship 1 piece of wall decal that was barely heavier than a reg piece of paper & they said it weighted 7 pounds yet it didn't even weigh 1 pound they charged me like 12$ on top of the $6 id paid ahead of time 4 basically a 8×10 piece of paper. After being over charged 15 times I never used them again Review Source Patrick G. E-commerce administrator Food & Beverages Used the software for: 2+ years ### "Great for shipping a lot of orders" July 28, 2022 5.0 Overall experience had been very good on a day to day basis Pros The way it intergrates with Shopify and ability to manage software from multiple locations Cons Sometimes it freezes up. Have to restart Reason for choosing ShipStation The features and integration with Shopify Review Source JK John K. Manager Logistics and Supply Chain Used the software for: 2+ years ### "The benefits of ship station" May 9, 2023 5.0 Pros ShipStation helps many countries especially in Africa to import more products from different parts of the world which helps to the creation of jobs to the local citizens And the price is cheap compared to airShipping Cons The import takes longer period 30- 60 days for one to get his/her product Review Source MA Mohsin A. CEO Pharmaceuticals Used the software for: 6-12 months ### "Perfect product for managing orders and shipments for online retailers" July 14, 2022 5.0 We wanted a platform which we can use for order processing, shopping cart and shipments. The platform helps is in many different levels. Pros It is very easy to use with a great user interface. The product integrates with almost every third-party platform, we have BigCommerce and it works perfectly fine for us. When you upload the products in ShipStation to your online store, all the products are automated for selling and you get the ease of managing them on the platform for processing the orders, everything else is taken care of by ShipStation. Cons On and off you do get issues with tracking the deliveries and getting the up-to-date real-time tracking but again would not blame ShipStation for all of that as you can manually check them on the couriers' site. Review Source LG Latoya G. CSA Consumer Services Used the software for: 6-12 months ### "Shipstation " March 5, 2022 4.0 It was fair, my first e-commerce tool, it gets the job done Pros It has 1 interface and don't need to go all over the place for information Cons Sometimes search can get pretty tricky and not pull up what you're looking for Review Source jennifer K. Used the software for: 6-12 months ### "EXTREMELY EASY TO USE! and much more!" February 23, 2018 5.0 Pros Shipstation is extremely easy to use. It also has better pricing for postage than USPS itself! It even has more applications than I ever dreamed of! You can have your brand name on your postage (or anything you'd like), it also allows you to: send your customers an email -AND- choose WHEN to have it sent; like so, I learned you can have shipping tracking/delivery confirmation sent to your customer; when it is mailed (scanned at post office - and on it's way), or even sent at the moment you print it out! You can add other venue's that you sell from, integrate the sales from them & print your shipping label right from Shipstation! SO MUCH MORE, that I am still learning I can do! SHIPSTATION IS A WONDERFUL APP IN MORE WAYS THAN I CAN COUNT! ... AND IN MORE WAYS I'VE YET TO LEARN! EXCITING -AND- SIMPLY PUT - IT IS SO EASY TO USE! I'll never go back to printing shipping labels from my on-line account with USPS directly, they do NOT have all the capabilities & extra's that shipstation offers! ONLY SHIPSTATION FOR ME! Cons The only 'con' for me is because I don't have enough customers to warrant the monthly charge. A smaller fee for people like me (who -in a way- are paying more for postage when you add on the monthly fee with the postage). That would help me, or people like me, who can barely afford even the lowest per month for 50 postages per month because I am only printing up to 10 per entire month. It's great for bigger business' tho! Review Source Lawrence P. Owner Consumer Goods Used the software for: Less than 6 months ### "The Best Integration We Use" May 14, 2022 5.0 Outstanding. I couldn't be happier. Pros I like everything about it. It works exactly like its supposed to. Most integrations are only easy to use for the people who built them and when you contact support they are not very helpful. ShipStation is simple and easy for the end user. I have needed support on multiple occassions and they help in real time. They immediately send a copy of the live chat and even do a live example in my system then send that video for me to do it. It is by far the best service we have. Thank you ShipStation. Cons There is nothing negative to say. They are outstanding and every company should learn from them how to help their customers. Review Source Mike S. Ecommerce Retail Used the software for: 2+ years ### "Why use anything else? " October 17, 2018 5.0 Absolutely amazing. It is so easy to use that I was able to easily integrate it across three warehouses plus our corporate headquarters. I had 20 different ecommerce sites across several platforms including Woocommerce, Magento 1, Shopify, Prestashop, Open Cart, Ebay and Amazon Merchant fulfilled. Setting up rules to automate our business was so simple. I can automatically have orders go to the correct warehouses based on rules by skus. We were easily able to customize marketing material for each store on invoices and shipping labels. Love you shipstation. Pros Besides everything? The thing I loved the MOST would be how fantastically easily it was to get up and running and integrated with every platform. I looked like a real genius. But it wasn't me, it was the simplicity of the system. Its that easy. Cons They had an inventory management portion of the software that I didn't quite understand how to utilize it. Review Source RH Randy H. Owner Arts and Crafts Used the software for: 2+ years ### "Great shipping platform with a few glitches " July 21, 2022 4.0 Overall i have a good experience with this software. Other than a few IT issues Pros I like the fact that you can create or import orders with relative ease Cons Almost every time I open up the program it tells my the numbers are off and restarts the whole program. Customer service is an absolute joke. I was given an account manager that helped me set the program up, but every time I call and leave a message about an issue, I never receive a call back. Not once Review Source SD Sherri D. General Manager Sporting Goods Used the software for: 2+ years ### "Used this program for years " July 27, 2023 5.0 Pros Once you get all of your rules set up it doesn't require much additional work Cons Customer service isn't always easy to get Review Source Ozan Emrah Ç. Business Analyst Computer Software Used the software for: 1-2 years ### "Great Software for Logistics Management" April 25, 2022 5.0 As mentioned, great software for logistics management. Default integrations might be improved. Pros It is very easy to use, user-friendly and it lets you create dummy carriers so that you can add tracking information for your own delivery service. Cons There are some missing features with default integrations, however, it is solved by custom integrations. Review Source BE Brittany E. Life Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Good Shipping Software" February 16, 2022 4.0 Pros The best part for me about this software is how easily everything imports. The orders come right in with no issues. Cons You must create an account with every carrier you use, and it’s time consuming to set everything up and initially buy postage, set up accounts, etc. Review Source RW Robin W. Shipping Manager Retail Used the software for: 2+ years ### "Waiting for solution for a bug fix for 7 months." November 29, 2023 2.0 Started good and has quickly gone down hill... Pros ShipStation has been pretty easy to use but we have been having the same issue for over 7 months now, with no resolution or sense of urgency from customer service. Cons We have been having the same issue with no resolution in 7 months. The additional insurance cost to a FedEx label does not properly translate over to our operating system. The wait time to get what ShipStation calls a "bug", has been absolutely absurd. We haven't received a solution from anyone, meanwhile this has caused accounting issues and additional headaches that a small business shouldn't have to go through. We are already looking for a replacement service. Review Source Scotty H. Owner Apparel & Fashion Used the software for: 6-12 months ### "ShipStation is essential for small business" December 3, 2019 5.0 ShipStation has been a great improvement over what I was using before. It's just as clean and easy to use, but also provides a lot of physical efficiencies for my business. Pros What I like most is the ability to print directly onto adhesive labels. It sounds like a small thing, but having to print out labels on a paper, and then cut/fold them, and then place into a label sleeve takes a lot of time and effort when packaging a large number of orders. ShipStation allows me to print and stick in one easy step. Cons What I like least is because it is not affiliated with an official carrier service (FedEx, USPS, etc) I have to actually go and drop off the packages. A carrier will not come to my business to pick it up. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) The Stamps.com system was acting really glitchy with its integration to Shopify. Orders weren't coming over and weights were being distorted. Review Source VR Verified Reviewer President Business Supplies and Equipment Used the software for: 2+ years ### "Great for everyday shipping" January 21, 2020 5.0 Generally good, for the price it's great. Updates are slow. Pros We ship a lot, and ship station enables us to ship more quickly and more effectively. It also helps us track returns which as a rental business, all of our shipments come back and having all of that in one place is really helpful. Cons They've established the software, they focus on vendors who aren't rental companies and ship a lot of smaller packages. Updates are slow coming and it feels like they've said "hey we've done it!!! Let's coast." and don't really do updates anymore. Although if you ship to Zimbabwe on a regular basis they are more than happy to add rickshaw as an option, but won't give you the option to select that it was delivered by someone internally. Review Source CP Chathuka P. CEO Retail Used the software for: 1-2 years ### "Good product but some functions dont work. Sometimes some orders don't get imported. " October 9, 2022 5.0 I like the product but I don't use it for ebay orders any more because the ebay integration doesn't work properly. Pros Ease of use. Its easy to integrate channels with this software. But sometimes Cons They have temp fixes for problems not permanent ones. Reason for choosing ShipStation It was cheaper and easy to understand. WOrks well with BOnanza and amazon orders Review Source VR Verified Reviewer Director, Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Customer service is abysmal " August 12, 2021 2.0 The software is buggy, but I have yet to find a better solution unfortunately for our use case. Currently, there has been a three-week wait on what was supposed to be a ticket sent to senior support. They have a strict policy that senior support will not hop on a video or phone call which makes it challenging to get anything done - especially with every ticket response taking at the very least 24 hours to get a response back. Pros Nice to be able to batch orders and provide them \] to our fulfillment partners Cons Their customer service has had me in a loop of sending me the same canned response for three weeks now. Reason for choosing ShipStation Cost-effective and was tied in nicely to some of our partners Review Source TW Tonya W. Owner Consumer Goods Used the software for: 1-2 years ### "Shipstation is one of the best alternatives I've found." February 23, 2023 5.0 Absolutely satisfactory and I'd recommend it to anyone in need of an alternative for shipping. Pros It's easy to use and makes my job convenient. I'm glad I discovered Shipstation. Cons I have no complaints about it. It helps us on the daily! Alternatives considered [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Reason for choosing ShipStation It was just easier and more user-friendly. That matters for a company, especially when you have older employees who aren't as "high-tech". Review Source EE Emily E. Merchandise Manager Entertainment Used the software for: 2+ years ### "Shipstation is a must have for those who ship a lot!" December 3, 2019 5.0 Shipstation is wonderful. Their customer support is great, anytime I've had an issue, they've gotten back to me right away and solved it. Pros I love that it can connect right to my Bigcartel site. All I have to do is refresh, and all of my orders are there waiting to be shipped. Shipstation makes it incredibly easy to weigh, input package info, and ship packages. It comes in handy, especially during the holidays when all of the post offices are crazy busy with holiday shipping. I can just print my labels, and throw them in a blue mailbox! Cons There are a few minor things I would change (like uploading item info, and keeping weight of the items standard). In the grand scheme of things, though, there is nothing at all I don't like about this software. I honestly think it's perfect. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Customer info is automatically compiled in shipstation, but with PayPal, I had to do everything manually. Review Source VR Verified Reviewer Senior Director of Ecommerce Apparel & Fashion Used the software for: 1-2 years ### "Made My Order Fulfillment Team More Efficient" March 21, 2019 5.0 Our warehouse was 100% manual and we were shipping nearly 3000 packages a month. And with Black Friday/Cyber Monday coming, we were at risk of a huge bottleneck in our process. Shipstation automated some time-consuming processes for our warehouse staff, and made them more productive and actually HAPPIER at work because they were no longer doing the tedious stuff, and could focus more on picking and packing and getting orders out the door. We had an amazing holiday season and I give credit to Shipstation for helping us reach our sales goals. Pros Easy to learn, we were able to teach our warehouse staff to use it in a day. It made their lives SO much easier. The shipping label auto creation was a gamechanger for us. Cons Does not have a barcode scan validator. We needed to make sure that our staff were being alerted when they attempted to pack the wrong product. Shipstation does not have this, so we had to use a separate software for this function. Review Source KC Kristen C. Account Representative Manager Logistics and Supply Chain Used the software for: 2+ years ### "Useful tool" February 19, 2024 4.0 Overall Shipstation has been a useful tool for our 3PL. There isn't anything else quite like it. Pros Shipstation is easy to use and helpful for shipping! Cons Some features are buggy. We often have trouble with scales not working properly. Sometimes during peak seasons Shipstation cannot handle the capacity and crashes. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.