# Page 7 | ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ShipStation the right Shipping solution for you? Explore 957 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (957) [View alternatives](https://www.capterra.com/p/155621/ShipStation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 7 - Reviews of ShipStation ## Showing most helpful reviews Showing 151-175 of 957 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Abby B. Web Designer Marketing and Advertising Used the software for: 6-12 months ### "Got my Zero-Tech Client into 21st Century thanks to ShipStation!" July 30, 2021 5.0 Overall, an outstanding experience. I think it has really helped my client's business run smoother and more efficiently. I recall having to contact Customer Support one time for help and it was a good experience. Pros Nicest clients ever... these guys were still taking orders via fax. They had a terrible WooCommerce site that was so unusable customers would usually place order over the phone. My client was manually enter the orders into QuickBooks where they'd get their UPS tracking info and print shipping labels from QB, BUT, they couldn't even Copy/Paste the tracking #'s! Let alone send customers automated emails! They were manually re-typing tracking codes to update their customers!! They were SO HESITANT to use ShipStation. They were pretty much convinced there was no way it would work and if it did it'd be annoying, glitchy, and time consuming. So I MADE THEM try it! A few weeks later, they called and THANKED ME for forcing them to do it. They said it's cut administrative time in half, made everything less stressful, makes them look more professional and is very easy to use. Cons Some of the integration with WooCommerce was a little funky, but I think it was just because I was super nervous to no screw anything up. Review Source Justin P. Used the software for: 2+ years ### "Best application we use by far." October 2, 2017 5.0 Pros \-Ties in all of our selling channels to one central location for information. -Cloud based with easy to use app, let's us work from anywhere. -Great customer service and support. -Automation options steam lines our workflow and saves us a ton of time. Cons \-I wish there was part based bar code confirmation scanning. -It would also be awesome, if you could tie inventory levels to all of your selling channels so that they would auto update. All that being said, these are just wish list items that can be accomplished with 3rd party integrations, and are not meant to take away from what is truly an amazing application for any business shipping product. Review Source SO Stephen O. owner/farmer Farming Used the software for: 2+ years ### "Great product but nonexistent customer servicet" February 26, 2021 3.0 Pros It is incredibly helpful when all is well and is a major benefit to businesses that ship. Cons I pay for "Silver service" which boasts "Live Chat support". There is no live chat support actually and we have submitted tickets via email that have gone unanswered for weeks. This dramatically impacts our business. What could take potentially minutes to sort out with tech support could feasibly cost us thousands of dollars in lost revenue. Customer support is immediately there for on-boarding new clients....but is entirely absent when it comes to upholding promises of live support, or sustaining proper functioning of customer accounts. I get that times are tough and some delays can be expected, but to promise live chat support and then not respond for weeks on end just feels like negligence at this point. Just because its more profitable to focus on new accounts than it is to help existing customers doesn't mean its the right thing to do.  Please reallocate some resources to uphold your promise to provide customer service. Review Source VR Verified Reviewer Managing Director Veterinary Used the software for: 1-2 years ### "No Support" September 1, 2022 4.0 Pros Great software but their support is lacking Cons Their onboarding and support are nonexistent. We have been using the software for over a year and came in one morning to find all of our data, orders to be shipped, and in transit were gone. They showed the "onboarding screen" basically telling us we had to go through another setup process. The system would not allow us to email, chat or call. We even called their corporate number and did not get a human just a message to call back during business hours which was when we are calling. I need a shipping partner that I can count on and talk to, not leave a message and hope for the best. I am rethinking shipping partners after this . Review Source PD Paul D. Consultant Information Technology and Services Used the software for: Less than 6 months ### "It can be a game changer" September 20, 2022 4.0 The scanning features greatly improved our the speed and accuracy of our shipping process. Being able to compare pricing and ship to different carries from on platform it very beneficial. Pros It's pretty flexible and relatively easy to use. It works with all our existing equipment and systems. It links to Quickbooks to pull orders and provides the tracking information back. The scanning features greatly improved our the speed and accuracy of our shipping process. Cons Shipstation Connect does not AutoStart consistently. We have issues from time to time where we need to unplug and re-plug devices for Shipstation to recognize them. We do not have this issue with the same equipment and other systems. Alternatives considered [Descartes XPS Ship](https://www.capterra.com/p/207521/XPS-Ship/)[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation We do a lot of shipping and have a large Quickbooks file. Shipstar was too slow for us. Some of the other options were more complicated or did not have a good connection to Quickbooks. Review Source Nichole P. Owner Retail Used the software for: 1-2 years ### "Perfect all in one ship solution" February 27, 2019 4.0 Pros With shipstation you have the ability to print packing slips and shipping labels at the same time. I like that they allow custom branding on emails and all printed items that go with the package. If you use a platform like shopify, they allow you sync orders plus any other sales channels like amazon. There is a small discount on shipping rates from all the main carriers (fedex, Usps, and ups) and the ability to create return labels for the same packages you’ve shipped. Shipstation has everything you need to streamline the shipping process and is great for small businesses. Cons I’ve noticed shipstation creates multiple customer accounts for the same customer if that customer purchased from different sales channels so it’s not that intuitive when it comes to customer identification. Review Source Paola A. manager Arts and Crafts Used the software for: 1-2 years ### " shipping and order fulfillment solution " October 27, 2023 5.0 Pros The ability to integrate with various carriers and compare rates is a significant advantage, allowing businesses to choose the best shipping options. Cons Basic inventory management may not suffice for businesses with complex inventory needs. Review Source BC Brett C. President Tobacco Used the software for: 2+ years ### "Shipping software that speeds things up" June 27, 2019 5.0 ShipStation has been crucial to our workflow and we'd have wasted hours a week if we were still having to manually enter data. The staff at ShipStation is helpful when you need them but they COULD do a better job implementing features that customers request. Pros We like that you can use ShipStation to import and update orders on your shopping cart software with very little effort. Cons The cost may be prohibitive for users only using minimal feature set, but still a good value compared to manually hand-jamming data. Alternatives considered [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[Endicia](https://www.capterra.com/p/124584/Endicia/) Reason for choosing ShipStation Both the user interface and integrations were slightly better with ShipStation. Switched from [Endicia](https://www.capterra.com/p/124584/Endicia/) ShipStation offered a better integration with our shopping cart platform. Review Source JH Jeff H. Owner Retail Used the software for: 2+ years ### "Worked well until recent changes forcing a huge price hike" May 26, 2023 4.0 Pros It worked well until recently. Made printing labels easy. Cons They recently are demanding more money unless you use their carriers, which ShipperHQ doesn't support. Review Source AS Alexis S. CSR Consumer Services Used the software for: 1-2 years ### "Software for shipping that expedites the process" February 15, 2023 5.0 Any business wishing to manage its shipping operations expertly should consider shipstation, in my opinion. I adore the functional, powerful features. The business may easily connect with a variety of marketplaces, shopping carts, order management systems, and other systems from a single, straightforward platform. Pros I appreciate how quickly and well ShipStation handles the order inventory. The company can communicate with many carriers and order sources in one location. It is extremely well integrated with the primary shipping provider, which speeds up shipment management operations. Cons When several people use it simultaneously, it will load slowly, which is inconvenient if you need to do the task quickly. Most particularly if you generate return label. Review Source VR Verified Reviewer Co-Founder, Head of Operations, Logistics, & Technology Apparel & Fashion Used the software for: 2+ years ### "Shipstation - easy to use for basic shipping needs" April 19, 2019 3.0 Shipstation was one of the first tools that helped me build an e-commerce business. From day one, it has helped our team ship and keep track of over 1 million customer orders. As the business grew, we were able to use it as our backend to communicate the orders with our 3PL. This is definitely a needed tool for any small to medium business that ships out constantly. Pros The software is easy to learn and use. It also integrated with many e-commerce platforms and other tools. Its API is also easy to use if custom development is needed. Cons The software is slow. It can take a few minutes to load the website. Although they make constant minor updates, they are slow to introduce new features. Review Source Malcolm F. Product Manager Computer Software Used the software for: 2+ years ### "Simply the best shipping software for multi-channel sellers" August 28, 2018 5.0 Pros We have been using ShipStation for the past 4 years and it's a lifesaver. They make it extremely easy to print large batches of labels and they save us money with discounted USPS rates. The automation profiles are a huge time saver. Once I ship a product once I can save the details and it will automatically set those same details every time I ship. This makes it, so I can manage hundreds of orders at a time without having to click into each one to set the shipping details. Cons There are USPS errors every once in a while when we go to printing labels. However, they are usually resolved quickly. Review Source Lauren F. Used the software for: Less than 6 months ### "A Giant, Full-Featured Timesaver! Just What My WooCommerce Site Needed" June 6, 2016 5.0 This is my third month using ShipStation, and I am still thoroughly impressed with everything this tool has done for my small but growing business. The integration with WooCommerce is seamless. I now use ShipStation both for my eCommerce store and my subscription box program (currently about 480 shipments per month in total). Here are some of the major ways ShipStation has helped my business so far: -Removed our reliance on PayPal Shipping, so we have been able to add a one-page credit card checkout option that has increased our conversion rate by about 30% -Simplified the entire fulfillment process, so that everything from printing packing slips to the final shipping labels happens in the same dashboard, making it easy to train employees -No more going back and manually marking 200 subscription box orders as shipped in the WooCommerce backend. ShipStation handles it automatically, so I always know exactly which orders have gone out -Automatically sends tracking info to customers-- PayPal did not do this with recurring payments, so the subscription box customers previously had to request tracking info if desired. Saves time and gives the customers what they want before they need to ask. Essentially, everything my business needs in a shipping solution, ShipStation offers. My only regret is not trying it out sooner! I've also been impressed with the customer service. I had several questions during my trial, and always received a courteous reply within 12 hours. Keep up the great work, ShipStation! Pros Seamless WooCommerce Integration Easy Setup Excellent Support Team Full-Featured, Even at Lowest Tier Cons I've run into only one minor frustration-- I would like to see an option to print labels one at a time on 8.5x11" sheets, instead of only two at a time. You end up with half-used sheets from odd-numbered batches, and have to wait for another odd-numbered batch to use them. It's a tiny complaint. Every other feature I've wanted has been there. Review Source VR Verified Reviewer Chief Operating Officer Building Materials Used the software for: 1-2 years ### "Shipstation makes life easier" June 12, 2018 5.0 Saves time, saves money, since time is money! It really has made my life so much easier. It saves hours a day. Pros Having a place to aggregate all of your orders in one place is great. I love the automation rules that you can apply which automatically applies the correct shipping parameters per your specifications. The fact that you can enter all of your shipping information and print off packing lists along with your shipping labels is just great. Cons I do wish there was a little more control over the automation, since sometimes items get tagged wrong and I have to go in and manually change shipments. I also wish the labels printed a little sharper. I know that my printer can print sharper, but the labels are a bit pixelated. Not a deal breaker in any way, though. Review Source Gabriel A. President/CEO Used the software for: 2+ years ### "Shipstation rocks!" April 5, 2018 5.0 Pros This has HUGELY SUPER BIG TIME improved our shipping process. We now can easily make shipping labels, print on our Zebra thermal printer, and instantly make return labels. We can track where everything is at (outgoing, returns, etc) quickly. I am genuinely in love with ShipStation. They've done a really great job. Cons Sometimes it's a bit slow to load. Also, sometimes FedEx rates do not load but I think that may be a FedEx API issue and not related to ship station. Other than that, I really cannot think of any downsides as it's really a top notch shipping management service. Review Source JN Jeanne N. Office Manager Automotive Used the software for: 2+ years ### "Great Product Great Price" December 9, 2022 5.0 Pros Ease of using to process labels and shipping integration Cons Would be nice to have reporting integration in terms of how many packages were shipped using ship station shipping as opposed to UPS or FedEx Review Source Jaron H. Owner Consumer Services Used the software for: 1-2 years ### "Saves a ton of time" January 10, 2019 5.0 Pros I had an ecommerce website and I connected ShipStation to my shopify website. This made it quite easy because I no longer had to visit my shopify website to fulfill orders. Instead, I could go to ShipStation and refresh my list of orders. From there, I could print labels directly and fulfill my orders. Previously, I used to go to the USPS store and stand in line to pay for an order. Now, I was able to print my labels and just drop them off without the line. Yes, I can also just print labels directly from USPS's website, but then I have to manually enter all the shipping details and contact info. This way made it easier. If it was more expensive, I proably would stick with USPS's label printing site, but at this price it was worth it. Cons It take some getting used to... It can be pretty complicated and it has a lot of features. I did have issues with getting my shipstation account to communicate with my Dymo printer. The ShipStation desktop app was pretty finnicky and often had issues. I had to delete and redownload the app a few times during my time using ShipStation. Review Source EM Eric M. Owner Retail Used the software for: 2+ years ### "More time troubleshooting than shipping." October 25, 2022 1.0 Absolute garbage but a client we ship for insist on using so we are stuck dealing with all the headaches. The amount of time and money that is lost due to this platform is beyond words. Many days of paid shippers just watching spinning wheels and not being able to ship while we try to troubleshoot. Avoid at all cost. Pros Its has good aesthetics but thats about where it ends. Cons Buggy, slow, fails to work many days. Connect software very buggy and presents many errors. At its best when everything is working it is slow and the UI slows down shipping as it does not seem to have been built by anyone that actually ships products for a living. Reason for choosing ShipStation Our client wants us to use it so we have to. Review Source DL Dave L. COO Automotive Used the software for: 2+ years ### "Absolutely No Customer Support" October 8, 2022 3.0 I've been using SS for years for all my e-commerce businesses. They recently launched an update that's terribly buggy. I only recently needed help from their team and they are \*literally\* impossible to reach. I was forced to email their sales team and I still haven't heard back after a week. Pros It helps me send my orders to my drop shipper Cons No customer support, little to no innovation, many bugs, and many small annoying limitations that make using this software difficult at times. Review Source Jeremy K. Owner Design Used the software for: 1-2 years ### "Streamlined, quick, and scalable shipping solution for e-commerce based businesses." March 19, 2018 4.0 Pros Shipstation is easy to use, allowing most of the tasks you complete with them to be turned into automated tasks for future use. The dashboard is easy to jump off from and get started, and it is easy to integrate with your existing website. In our experience, we integrated with Wordpress, and it provided a seamless transition from order to shipping that cut down on our time immensely. Shop station is also affordable - it's plans scale in such a way that you will be growing as a business at a faster rate than needing to upgrade your plan - it's a cost I would not be against paying when needed. Cons Support was adequate, but we were still left to figure out some basic troubleshooting ourselves. Luckily, integration and setup is easy enough, and so that troubleshooting didn't take too long. Honestly, it does its job well, with little complaints from us. I would say that it doesn't go outside of its' core competency at all - management of customers is not where it would need to be to actually use the software for any customer management tasks. Review Source MR Marc R. Owner Music Used the software for: 2+ years ### "I'm done." April 12, 2021 1.0 Shipping software is supposed to make shipping easy this software is a frustrating waste of time. Pros It worked great until they did an update to the interface now it's worthless. Cons I have used ShipStation for years they did an update about a year ago and it all went to shit after that, I constantly have to reset the printer to recognize the software and now I have spent an hour trying to print a label with no success. For some reason they are double entering sales so I have to delete one so it doesn't throw the totals out of wack. Looking up shipped packages some don't show up even though it was shipped. My clients are not receiving a tracking # email so I have to answer the "Where's my stuff email. Done. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Stamps.com was convoluted and time consuming to use. Review Source MT Mckenna T. Owner Retail Used the software for: 1-2 years ### "Use it Everyday!" January 5, 2024 5.0 ShipStation is crucial to the success of this business. Pros ShipStation is extremely easy to use, I like that you can assign weights to products to where you don't have to manually type them in each time. I also like the Bulk Updates option so I can print many things at once, which is especially useful for efficiency and large order days. Cons Customer Service via phone usually has a long wait time; however, the chat option typically responds quicker. Review Source VR Verified Reviewer Orderfiller (DC) Used the software for: 1-2 years ### "Easy and fast to use, very much recommended" August 1, 2018 4.0 Pros It's very easy to link all of your online stores so you can see all your orders on once screen. You can set presets for select items so you don't have to manually input shipping info every time as well. Customer support, the few times I've had to contact them, has been speedy and very helpful. This has made our shipping process so much faster and less of a headache. Cons I'd like some more customization options for packing slips, other than just adding my logo. Every once in a while, I'll initiate a manual refresh of my linked stores for orders and the site will hang, taking 5-10 minutes to refresh and pull in the orders. This isn't a common occurrence, but when it does happen, it's frustrating. Review Source RD Ryan D. Warehouse Manager Broadcast Media Used the software for: 6-12 months ### "ShipStation" October 6, 2022 5.0 Great addition to our team. Has increased the speed and efficiency that we can fulfill orders. Pros \- Easy to use order fulfillment platform. - Great customer service team. - Batch print labels. - Filter and view orders by a number of variables. - Easy to setup with multiple shipping providers. Cons \- Once orders are pushed over, edits to orders don’t always sync so some have to be done manually. - Orders with multiple packages have to be split manually. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Was just using WooCommerce one order at a time. This helped us grow and streamline our process. Review Source Robert D. Co-Founder Wholesale Used the software for: 2+ years ### "Difficult to imagine running a remote fulfillment center without Shipstation" December 5, 2019 4.0 I find that Shipstation has a very large learning curve. It takes time to train folks on it. However, as the title of my review suggests, I'd truly have a hard time envision running our fulfillment center remotely like we do. Pros I love the "combine orders" feature, along with the ability to quickly quote multiple carriers (shipping services) Cons Unfortunately, over time we discovered that we were actually paying for a higher rate with USPS for cubic pricing than we received through Shopify. This might not seem like a lot but when we offer free shipping, it's actually a significant problem. Review Source Similar Products Featured ## Related categories [Order Management](https://www.capterra.com/order-management-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.