# Page 9 | ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is ShipStation the right Shipping solution for you? Explore 957 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (957) [View alternatives](https://www.capterra.com/p/155621/ShipStation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 9 - Reviews of ShipStation ## Showing most helpful reviews Showing 201-225 of 957 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Facilities Project Coordinator Used the software for: 2+ years ### "I cannot say enough good about ShipStation!" April 4, 2018 5.0 Pros I absolutely love ShipStation and how easy it is to implement. It took hours out of our normal packing and shipping day! Cons The only thing I can say that is negative about ShipStation is that we have found every now and then a process will glitch out and we will have to re-institute it, but Customer Service was always there for us and able to help us get everything working smoothly again very quickly! Review Source VR Verified Reviewer Director, Solutions Development Logistics and Supply Chain Used the software for: 2+ years ### "Simple + Effective = Fantastic!" November 10, 2017 5.0 Pros Easy to use, does everything we need. We integration with many selling channels, several carriers and have used ShipStation for over 2 years seamlessly. Cons The only think I wish ShipStation could do more with is inventory. There is basic inventory functionality but doesn't have robust inventory features such as managing inventory across multiple DCs/Sales channels, PO integration, forecasting, etc. Review Source Kristina J. JRSC Express Manager Printing Used the software for: 1-2 years ### "ShipStation" January 4, 2019 5.0 Shipstation has allowed my company to place all the orders for the multiple stores that we ship for in one secure, and well organized location. We can search orders through how they are to be shipped, or through what company they are through. When you are shipping out something, the process is very easy and saves a lot of time. Pros It is an easy way to combine a bunch of different order sites into one place. It is very well laid out, and very easy to use. Shipping has never been easier. Cons I have just had a few problems sometimes where the system would fail to update. Usually it is an easy fix and then work great again after. Review Source Michael D. Director, International Operations Health, Wellness and Fitness Used the software for: 6-12 months ### "Shipstation is a solid backend platform" September 29, 2019 4.0 Excellent. There have been very little issues with the platform and Shipstation has made it easy to hold our fulfillment partner accountable. Pros I like the ease of use, how intuitive the interface is and how easy it is to create and modify orders. Mt team uses it daily, all day with very little problems. The backend automation has solved many of our problems and it has proven to be solid in place, between our Shopify store and our fulfillment partner, QuickBox. It is easy to filter out orders that are on hold, it is easy to split orders and to reconcile shipping/tracking on the backend, for the customer. Cons I have no 'cons' of shipstation. It has proven to be the solution we were looking for. The reporting is decent as well. Review Source VR Verified Reviewer Administrative Assistant Sporting Goods Used the software for: Less than 6 months ### "Overall, a streamlined approach to your shipping solutions with great customer service. " June 30, 2018 5.0 A significant increase in productivity in the workforce and also a key contributor in our streamlining of the business. The Shipstation team themselves are real joy to work with with excellent customer service. Shipstation is great and has genuinely solved a lot of our issues with regards to order fulfilment. Pros The simplification of the fulfilment process is second to none. The feature of bulk printing labels is incredibly helpful as it saves so much time, leading to increased productivity in fulfiling our order requests. Centralising all of our contracts with couriers has also been incredibly advantageous, saving a lot of time. The fact that this pulls across the shipping information of each individual customer really makes this system fool proof. It has allowed the company I work for to branch out and purchase it's own warehouse, and subsequently make huge savings by no longer outsourcing our storage, picking and packing solutions. Cons It can be a little tricky with regards to actually setting up integrations, however this is only a minor limitation due to the fantastic customer service I was given. Review Source GB Garrett B. CEO Consumer Goods Used the software for: 2+ years ### "Essential for Small and Medium Bussinesses" July 7, 2022 5.0 Pros The software is clean, easy to implement and saves hours of time. The UI is great and the cost is average. Cons I did not like when they tried to implement a UI but it looks like that has been put on the back-burner the last few years. Keep it the same and we will be happy. Review Source AR Amelia R. Wholesale Director Food Production Used the software for: 1-2 years ### "Works Great for our Online Business" November 27, 2023 5.0 Pros ShipStation integrates seamlessly with our e-commerce platform. ShipStation supports multiple carriers which is important since we use Fed Ex and UPS to ship orders. ShipStation allows us to process orders in batches, saving time and improving efficiency. Cons Occasional glitches with the system which delay our shipping operations. Review Source VR Verified Reviewer Product Manager Consumer Goods Used the software for: 2+ years ### "Excellent service for those shipping orders from multiple channels" June 10, 2018 5.0 This software helps make our shipping process simple. It also helps us to save money on shipping by allowing us access to high volume USPS shipping rates. It rocks Pros Seamless integrations into all of the major 3P selling channels that allows for easy order fulfillment and label printing from one location Cons ShipStation has gone down at a few crucial times during business hours and the support is very vague regarding fixes Review Source Erica S. Used the software for: 6-12 months ### "Great time saver" November 17, 2017 4.0 Pros \-Allows me to consolidate orders from eBay, Etsy, and Amazon all into one location, which saves a LOT of time over doing orders site-by-site. Still can't believe that Amazon makes you print a single order at a time, ShipStation would be worth the cost for convenience of Amazon orders alone if that was the only place I sold. -The Pick List feature is especially useful, as I typically pull all product I need for each day's orders before printing labels to make sure there are no errors in regard to stock. Now I don't have to go through site-by-site, it's all in one place. Cons \-ShipStation doesn't yet have integration with Etsy's gift wrap and gift message service. It's rather new so I hope they will add this soon so I can turn on that setting in my shop. -It seems that if you have more than 50 orders and want to apply a pre-made shipping setting to all of them at once, it bugs out and you have to select less than 50 at a time individually to apply the setting. With fewer orders the select-all/apply-to-all feature works fine. Review Source BR Brenda R. WS Brand Ambassador Retail Used the software for: 2+ years ### "ShipStation - Making retail life easy " March 16, 2020 4.0 Overall, I am satisfied with ShipStation. Its integration with our website makes it effortlessly easy to get orders out the door. I do not picture ever letting go of ShipStation. Pros Believe it or not, it's the little things that I enjoy about ShipStation. One of my favorites is the "Tags" feature. Being able to color coordinate particular orders is great! Aside from placing orders "On Hold", certain orders have to be identified and tagged. By tagging them, this allows us to avoid errors. Again, it's the little things that make a difference. Cons Shipstation's "Rate Calculator" could be better. Every time I utilize this feature, it gives me inaccurate rates. I mainly utilize this feature to give accounts quoted rates but after a handful of them turned out to be incorrect, I've had to go around it. Review Source LM Lynn M. Management Music Used the software for: 6-12 months ### "Terrible customer support for buggy software" November 23, 2018 2.0 One problem is that it fails to notify the original store that the order has been shipped unless I manually ask it to make the order as complete. (Otherwise, it sits in my list of orders "awaiting shipment". Sometimes they disappear from the list, then reappear a day or two later. When I manually mark the order as "Complete", it then double counts the shipment. I have a plan that allows 50 shipments per month. So when I reached 25 shipments, it double counted them as 50 shipments and would not allow any further shipments without upgrading to the 500 shipment per month plan (which I don't need and can't afford). There is basically no telephone support from Shipstation and email support is absurdly slow and unhelpful, with each response taking a few days. This is a time-sensitive business so this is really a problem. I asked them for phone support - finally heard back with an offer for phone support 3 days from now during a time when I am not available. So basically I can count on waiting a few more days for the next useless support email. Pros I liked the fact that this software synced with online sales through places like Amazon and initially seemed to work pretty well. Cons A few months ago, Shipstation released a new version and I have had many problems with it. It simply does not work as advertised. Things that were seamless before no longer work. The fact that they have not fixed these issues after a few months is very frustrating. I would not recommend them any longer for shipping. Review Source VR Verified Reviewer President Health, Wellness and Fitness Used the software for: 1-2 years ### "Difficult to utilize, poor customer support, expensive postage, features can be more automated" February 23, 2020 4.0 Difficult to get problems with user interface resolved, such as simple login between two computers Pros Ease of usedont accept many characters to Cons Difficult to utilize - Need to login on a certain browser or 1 PC at a time Poor customer support - Email vollies back and forth with no problem resolution Expensive postage - Above 1 lb. is more expensive than ebay and Amazon. Features can be more automated - Same shipments cannot save on every type shipment, Certain pulldown fields not functional like the cubic selection or delivery confirmation, write text fields don't take enough characters to make the phrase, Amazon inteface fails to download orders, etc. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) I was looking for more functional features of the program. Review Source BL Brian L. Owner Sporting Goods Used the software for: 1-2 years ### "Great shipping platform." October 14, 2021 5.0 Pros It's super easy to use on a daily basis for my team. Cons I would like there to be more than 1 user account included, rather than each user being an additional fee. My entire team uses this in the same capacity, but I would like to be able to track who is shipping what better. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) We needed more services than just USPS. Review Source Kim D. Used the software for: Less than 6 months ### "Still learning but we love the ease and the savings." February 1, 2018 5.0 Pros We were using UPS however over the holiday they started running slow and we saw this as an option. After shipping over 1000+ individual packages on multiple platforms we had less than 1% missed delivery or late delivery. The postal service really did a great job and this tool really helped us keep everything streamlined. This is relatively intuitive and was easy to install. The savings are wonderful as is the ability to gain specific information relative to each customer, tracking number and so forth. It makes it a real time and money saver. We are now able to pass that along to our customers. Cons Sometimes the address checker shows the address as wrong even though it isn't. Also when using a thermal printer it has a tendency to drop off and needs to be reloaded. I wish we could print a summary for the Post Office the way you can on Stamps.com - that would make things much quicker and easier when we have to drop off packages. It may be possible, as of our usage 60 days in, we haven't found it yet. Review Source David G. CEO Retail Used the software for: 2+ years ### "Best Tool Ever - SAVES ME SO MUCH TIME" October 19, 2018 5.0 BEST EVER! Best money spent. Pros Automated Rules are amazing. My weights, sizes an shipping options automatically pull in. Being able to easily print shipping labels for Amazon, Ebay, ETSy and my website couldn't be any easier. Cons This tool is great. I wish they could help negotiate better rates, but they do help provide some level of discounts with carriers. Review Source VR Verified Reviewer Production Manager Retail Used the software for: 2+ years ### "An easy solution to a big headache!" June 26, 2018 4.0 Pros Shipping products can be a logistics nightmare for small to medium size business. ShipStation provided an easy means to track my shipments and remove them from inventory quickly. Cons ShipStation could be more intuitive to use. It also lacks substantial reporting options. I would prefer to be able to dig into my sales data on this platform. Review Source VR Verified Reviewer COO & Co-Founder Food Production Used the software for: 2+ years ### "Can't ship without ShipStation. " June 26, 2018 5.0 Pros It's simple to use, powerful, and best feature is that it allows you to easily compare all negotiated rates between carriers all in one platform. The amount of money I have saved using this software pays for itself ten times over! Cons Setting up automation is a little difficult at first, but once you do a couple, you get the hang of it. Review Source Jared J. Technical Support Engineer Computer Software Used the software for: 2+ years ### "Brilliant app that saves time for ecommerce clients." February 15, 2019 5.0 It makes the fulfillment/shipping process almost fun! You can also get discounts on rates from FedEx and Stamps.com, and get a free stamps account for signing up, so it almost pays for itself! Pros It's a fantastic way for you to consolidate shopping carts into one app to streamline the shipping process. Orders import automatically, and you can make bulk shipping labels for all your orders in a few clicks, and print them, automatically as well. Works with all major shopping carts/marketplaces. Cons It currently is more focused on orders, and not items, so it can be difficult to get custom items to show properly, making a couple of extra steps to fulfill some orders. Still saves an incredible amount of time for most orders. Review Source RT Ricky T. Manager, Operations and Finance Pharmaceuticals Used the software for: 2+ years ### "Shipstation - Gets the job done!" May 19, 2020 4.0 Overall its great shipping software for an inexpensive price. Pros Shipstation gives us a simple and centralized system to ship out all our orders. Our orders from Shopify, Amazon, manual orders, etc flow through our inventory management software Stitch Labs which then routes it to Shipstation. Thus giving us one place for our order fulfillment center to work with. You can easily connect your FedEx, UPS, USPS accounts making it easy to just print labels and ship. There's nothing fancy about Shipstation, it's a pretty basic software but the main thing is that it works. Cons For some reason, the software interface Windows 2000ish. Feels old but it does the job. One thing I would like to see is if we could create shipment templates. We use Shipstation to ship out samples and we manually enter those orders into Shipstation. However, if the sample orders are the same and only the addressee is different, we need to input the sample order details for each time. It would be nice if we had some sort of shortcut or pre-saved template we could select to save time. Review Source IV Ivan V. CAO Automotive Used the software for: 2+ years ### "ShipStation review from daily user" June 14, 2022 5.0 Very user friendly, easy to learn Pros Simplicity, cloud based, user friendly & easy to learn Cons Nothing so far. This software has met our expectations. Review Source James N. P. O. Founder, CEO Consumer Goods Used the software for: Less than 6 months ### "Wonderful Platform -- Waiting One Additional Support from SquareSpace Integration" October 25, 2016 4.0 We love Shipstation. Great customer service and it has made fulfillment so much easier for us! Shipstation integrates more or less seamlessly with Squarespace Commerce and takes what was once a multi-hour process every day, into something that takes us 15 minutes or so. - ShaveFace Pros Quick order import. Accurate addresses. Better rates. Great customer support. Excellent international shipping features. Cons Communication with Squarespace for shipment confirmation emails. Currently, there is no way to turn these off in Squarespace, and Shipstation's custom tracking emails are far better and more professional. Our customers are getting two emails because there is no way to turn this off on Squarespace. I know this is not a Shipstation problem, but just wanted to bring it to your attention so Squarespace can resolve the issue quicker! Also-- getting up and running on Stamps.com was very clunky and required a fair bit of back and forth. If there is any way to make this as seamless as signing up on your platform, that would be wonderful. Review Source RD Robert D. Owner Consumer Goods Used the software for: I used a free trial ### "Aweful scam Stay away." October 24, 2023 1.0 Horrible Pros Nothing except international shipping less Cons Horrible customer service. They don’t answer phone. Website terribly confusing and difficult to use on IPhone The free trial is a lure as you must give a credit card .Sales rep didn’t mention you must cancel on their website which is difficult and requires multiple steps. Canceling by email or message to rep or customer service WONT get you cancelled and your credit card charged. There notifications go to spam . They quoted the wrong charges and didn’t mention u don’t get a tracking number so if you do business on EBay you’ll be dinged.They lie to avoid responsibility for their shortcomings ie 90 day free cancel period… they didn’t honor claiming I used their service after the 90 days.. bold faced lie. STAY AWAY Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "A lifesave if you handle your own order fulfillment" December 30, 2017 5.0 Pros ShipStation has been a lifesaver for me once I discovered it. It has saved me so much time - with one single interface to check orders from all of my stores, easy shipping purchasing and pack list and label printing. On top of the ease of use, it has also saved me money on my shipping costs - with deeply discounted commercial rates, and access to cubic rates (this was huge for me), it is the lowest cost shipping by far, even beating Amazon's discounts. I try not to think about how much time and money I could have saved if I had discovered them two years sooner! I know this might sound over the top, but it is the single best resource I have discovered this year for my small business. Cons It doesn't seem to retain the default shipping weights / settings for items in my Square store - it would be great if it had the ability to identify items from different stores (i.e. Amazon, Etsy, Square, etc) as the same item, with the same weights and shipping settings. Review Source VR Verified Reviewer Shipping Food & Beverages Used the software for: 1-2 years ### "Exactly what we were looking for" February 19, 2020 5.0 We had a great experience with ShipStation while we had it. As a newer business, we just couldn't afford to maintain the subscription. It's a real shame since it really increased the customers' overall experience with our company. Pros We love how ShipStation integrates with our Stamps.com account. Our favorite features are how they keep track of the packages you ship to each person, the value, and the items. You can keep track of promotional items this way or keep detailed notes. Another of our favorite features is the branded tracking page that your customers will see with the tracking code. It looks great and helps give your site a more polished and professional look. Cons The monthly subscription for this is just way too expensive. Even with the amazing features that make a business look awesome and really helps the customers, it's just way too expensive for smaller or starter businesses. Review Source Dr Abe K. Speaker, Lecturer, Guide, & Corporate Travel Planner Used the software for: 6-12 months ### "Good software to use if you are selling products on Ebay or Amazon" March 14, 2018 4.0 You get great discounts by utilizing certain shippers which include Federal Express and the United States Postal Service. Pros The best thing about this software is that you get exclusive discounts on shippers. You get approximately forty percent off the shipping rates when using USPS and about thirty percent off the rates when using Federal Express. This software helps us to cut down on employee time spent on our shipping needs. Cons The software comes with online support but the hours offered for this online support is limited to only business hours. Since we ship around the clock, it would be nice to have 24 hour customer service support. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.