# Page 4 | ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ShipStation the right Inventory Management solution for you? Explore 951 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (951) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 4 - Reviews of ShipStation ## Showing most helpful reviews Showing 76-100 of 951 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Krzysztof H. Machinery Used the software for: Less than 6 months ### "Not perfect but very good" January 29, 2017 4.0 I was impressed with options you have in this software to speed up shipping proces. I sell in multiple platforms ( eBay, amazon, and my own ecommerce store) and ship station import all orders into one place. No more login into each of them and ship from there I also ship with multiple carriers ( USPS and FedEx) and there is where ship station is handy I am using stamps.com for 5+ years and I ma very happy with it but stamps will not work with FedEx so I had to sort out orders by shipping method and ship USPS packages using stamps.com and than log into FedEx to ship remaining orders from there. FedEx software it terrible ( on line fedex.com and their shop software ) that it actually increase my shipping time that I was considering to drop FedEx shipping method from all stores. Ship Station make shipping much easier if you use multiple carriers and this is why I use it Pros 1) Import orders from multiple ecommerce platform 2) One software for multiple shipping carriers and method 3) Great email notification for clients, multiple options of emails and multiple templets 4)inventory tracking many other good futures Cons 1) Depend on package you have with ship station support can take long time to answer your question. No phone support for any users and only email support for lowest package. This is not acceptable. When I need to ship and I have issue I need to call somebody and fix problem ASAP. If you send email you can wait who know how long to resolve issue. Live chat is available only for selected ship station clients ( base on how much you are paying = selected package of ship station) and it may take very long time to actually chat with somebody ( we are talking hours in some cases before you are at top of chat queue ) 2) you have to press button to read package weight if you have scale attached. This is very annoying if you ever used software with automatic scale. You place package on scale and software already know what you shipping. ( or alarm you when scale is 0 = nothing on scale ). I had packages returned because I did not press "read" scale button and package was over weight compared to postage purchased. Same goes the other way. You pay more for postage if your package is less than what you estimate in your ecommerce platform. 3) FedEx international shipping has big problem. Ship station does not print commercial invoice for international packages. You technically can print label but than you have to go to FedEx and fill out commercial invoice form. I do not understand why it can not be printed at the same time with label. All info is already available ( item, price etc) on ship station after importing order. Ship Station print all required paper work for USPS international packages 4) address verification is not strong future on a software . I am comparing it to a stamps.com again. If client place wrong address on a form ship station will tell you that address is not valid but will not tell you what is wrong and will not suggest correction. Stamps.com will suggest correct zip code , street name , apartment number if it is missing etc. Ship station will only tell you " invalid apartment number" or "apartment not found" 5) international imported addresses create issue sometimes if client used other than English address form. German , Japanese, Spanish language use soft punctuations and different letters like ~ or ę ó ś ć and many similar. Ship station when import such address create strange characters replacing original with something like @##@$%% and if you print it I can guaranty package will not be delivered to a clients since local post office will not recognize street name or town. 6) some countries are not recognized by ship station as international address. Republic of Ireland is not recognized. If client place that name on order form Ship station assign USA address to it. Since this is official name if country my client always put it than way and not Ireland in Country section. They would have to put Ireland instead ( Ireland in country field create correct international destination) Same goes to United Kingdom but England will be correct ( it may be few others - just do not remember ) Review Source BS Brie S. Logistics Manager Logistics and Supply Chain Used the software for: 2+ years ### "Room for Improvement on what could be a great product" March 29, 2023 3.0 Pros It has a fairly easy operating face that makes training simple. Easy and simple shipments rarely if ever, have issues. Cons There is nowhere to be able to input a weight of a shipping carton itself to help with calculations of when something will be too heavy to go via a certain shipping services which has led to some overcharging later down the road. There are several features that have been requested through the threads that devs neither respond to, nor seem inclined to implement. To use all the possible features, you have to switch back and forth between the old layout and new layout, and this is not a simple toggle feature. Review Source VR Verified Reviewer Owner Arts and Crafts Used the software for: 2+ years ### "Best in class order management, but inventory management is flawed" March 3, 2023 5.0 Positive. I've tried numerous competitors, but keep coming back to shipstation for just doing the business of shipping things flawlessly. If they would add inventory syncing and kitting/bundling, this product would be literal perfection. Pros The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want. Cons The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features. Alternatives considered [Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reason for choosing ShipStation Cost, and best-in-class features, reliability and availability. Switched from [Multiorders](https://www.capterra.com/p/175368/Multiorders/)[Veeqo](https://www.capterra.com/p/150907/Veeqo/) Shipstation's order management, shipping management and labelling (including the Shipstation Carrier Services which is like a proxy prepay account for some couriers we don't qualify for direct integrations with) is literally best in class. None of the others come close. Review Source TW Tim W. Director of Operations Sporting Goods Used the software for: Less than 6 months ### "A great shipping software for E-commerce " August 3, 2022 5.0 I’ve had nothing but a great experience. It has helped me setup distribution locations with all the tools they need to run an efficient fulfillment service. Pros Seamless integration to a website run on a platform such as Shopify, Wordpress etc. makes managing and fulfilling orders much more efficient saving time and money. Cons I don’t love having to pay a monthly fee to use the software but I do think the tiered pricing is worth it based on the time shipstation will save you. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation While I actually use both depending on the location I prefer shipstation due to its ease of fulfillment and how well it integrates with our websites. Review Source VR Verified Reviewer Systems Administrator Furniture Used the software for: 1-2 years ### "ShipStation customers need to beware" October 6, 2022 1.0 Horrible. It started off with every feature working great, until two months later when they rolled out "new version"s that removed or broke most of what we used the software for. Customer Service responded months later to my accounting outage just to say they werent going to do anything. Pros OMS, carrier, product, inventory and integrations Cons Everything. There isn't a single feature in ShipStation they haven't changed in the last two years and made worse. Integrations are broken and the team doesn't work on them. Order Management has become barren of features as they remove things instead of fixing them. You can't trust that a feature you rely on will be maintained. Customer Service group is absolutely worthless and the development team doesn't work on any request. The forums are a joke. Tons of people with tons and tons of people supporting their bug reports, feature requests, etc. and all being completely ignored by ShipStation. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation Accounting integration Review Source VR Verified Reviewer Sales Design Used the software for: 2+ years ### "Great for e-commerce and logistics" October 14, 2021 5.0 Awesome experience, would recommend everyone who has an online store to use this, will simplify your life definitely! Pros I love that it makes everything ordered and clear, we know where we stand at every order with every client with this software, it gives us the right information all the time and helps us keep control of overall shipments, purchases, and client information. Cons There's really nothing I dislike but I would add that you actually need tutorials or someone to teach you how to use it, however, it is really worth it. Review Source VR Verified Reviewer Pres Retail Used the software for: 2+ years ### "Expensive in comparason" December 13, 2022 5.0 I use it daily. It works well. have printed thousands of labels and still going Pros Shipstation connects with some important channels that it's parent Stamps.com does not. Cons price is expensive compared to Stamps.com it's parent company. Reason for choosing ShipStation price and performance. They are all similar Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Stamps.com did not connect to Etsy. Review Source VR Verified Reviewer Chief Marketing Officer Cosmetics Used the software for: 2+ years ### "Necessary to get ship done!" October 9, 2023 5.0 Totally necessary for our small business to ship our cosmetic products with ShipStation. Couldn't have run our business without it. Pros I loved how easily it integrated with our Squarespace shop. We used Shipstation to print labels and to manage which orders we shipped. The label-making was flexible enough for us and let us be a little custom with a brand logo. Was also great how it worked with UPS, FedEx, and all the other shipping types. Customer service was always quite helpful and easy to access. Cons I remember going back a forth a lot between Shipstation and Squarespace and wishing more was integrated into Shipstation so that I could just stay on that platform. Review Source VR Verified Reviewer Consultant Pharmaceuticals Used the software for: 6-12 months ### "Excellent Platform for Multi-Carrier Shipments" August 7, 2021 5.0 My overall experience with ShipStation has been a seamless one, with a very simple setup at the beginning of the process with a easy to follow and easy to use platform to follow up until today. I have been able to instruct some of my coworkers on how to deal with the platform and they were able to obtain a solid understanding of its functionalities within a matter of minutes, which suggests that really anyone can manage this service with just a short amount of training. Pros What I like most about this software is its capability of offering shipment options from all of the major shipment carriers, those being USPS, UPS, and FedEx. I also very much like the fact that all shipments are charged at the same rate as if you would be shipping them from an on-site location, which in turn provides an incredible convenience factor. All of the shipments made from all of the carriers used are consolidated into one easy to handle screen, where the shipping labels can be generated from and then tracked online. Overall, a great platform, and I would definitely recommend it to those who ship packages on a regular basis. Cons There is not much to dislike about this software when it comes to its functionalities and ease of use and setup, when I think about it to a great extent. The only con that I can potentially think of is the pricing of the service, which I feel would could be a little lower in order to attract even more potential consumers. When comparing the costs of this service with those of their competitors, one might argue that the cost of the service could be a little more competitive. Other than that one aspect, there is not much else to report on the negative front. Review Source MB Mauro B. Head of IT Apparel & Fashion Used the software for: Less than 6 months ### "ShipStation Is the All In One Solution For Any Business Shipping Product" January 12, 2023 5.0 So far implementation has been straight forward, and support has been useful to get to where we need to be, so we have no complaints and our experience so far has been that we are dealing with professionals. Pros The price checking, the tracking, the integration the ease of use...all lead to an excellent product. Cons So far we have not run into anything major but we have just implemented and are still in testing phase so we need more time for a list of potential cons to emerge (if any do) Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation The array of features, the pricing and the seemingly straight forward integrations were the main factors. Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Price Shopping made easy. Review Source Jamie R. Managing Director Building Materials Used the software for: Less than 6 months ### "The solution I've been searching for" November 7, 2023 5.0 I have found the customer support to be more than excellent and that it is included within the 30-day trial period. Special mention to my customer support agent, \[sensitive content hidden\]. His knowledge of the system and platford is very good, as is his attitude and patience. Pros The user interface, the dashboard and ease of the settings. Cons Can't think of any. Keep up the great work Alternatives considered [Shiptheory](https://www.capterra.com/p/147813/Shiptheory/) Reason for choosing ShipStation ShipStation's dashboard, user interface, nagigation settings are so much better. I also like how so much better the automated rules are to setup and configure. ShipStation also has build-in and pre-intregrated carriers that give you live rate pricing. Switched from [Shiptheory](https://www.capterra.com/p/147813/Shiptheory/) I trialled both Ship Theory and Ship Station together at the same time. For me Ship Station wins hands-down... Review Source JT Jordan T. COO Apparel & Fashion Used the software for: 2+ years ### "Put your money and time somewhere else!" July 13, 2023 1.0 I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software. Pros When we implemented it, it was a big step up from ShippingEasy in terms of feature set and ease of use. Cons Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) We needed a more robust solution for the increased volume of orders as the company grew. Review Source Ryan S. SEM Onboarding Specialist Computer Software Used the software for: ### "Amazing Software, Great Support. Would Highly Recommend." February 25, 2017 5.0 Shipstation tracks packages, manages inventory, labels, and shipping. integrates easily with many different platforms (eBay, Amazon, Shopify, Etsy, ETC.) Ship station can also automate most client communications including eBay feedback, email marketing, messages, and much more. It's like having a custom built CRM that was specifically design for ecommerce / marketplace sellers. It's not something you HAVE to have; almost everything it does can be done manually. Trust me when I say that once you do use it,- you will wonder how you ever lived without it. Pros \- Customer service is awesome (live chat, phone, email, etc) You're also assigned your own dedicated representative that learns your business model & account. Helpful since they will learn your account over time with you. - It's inexpensive compared to similar software. - This a pro AND a con (see below) but you also get a free stamps.com account with Shipstation. In reality its stamps.com that handles your USPS labels (that includes billing for shipping). - The software just works. It does it's job and it does it extremely well. Cons \- Don't get why PayPal isn't offered as payment source to ship labels / pay monthly fees. (I ended up just getting paypal business debit card) - Wish they revamped the pricing structure. If your selling 500-600 avg. each month. Your being charged the same each month for someone that sells 1400-1500 products. Seems to me a pricing structure: 100 / 250 / 500 / 1000 / 2000 / 5000 would make more sense and entice more lower volume sellers to use it. - SS & stamps.com - The only problems I have had were due to stamps.com and not Ship station. When this happens, you have to reach out to stamps.com for support which can be like pulling teeth. This means your sometimes having to call/email 2 different companies if your having problems with something. - No offline/desktop version of the software. Review Source EH Eddy H. IT Support Engineer Automotive Used the software for: 2+ years ### "Stores and order management" September 29, 2023 4.0 I find it easy to use and a great way to have all of your marketplaces centralized to assist your shipping team or your customers, we have various ways to locate an order and edit it to our needs. Pros Once you do your basic set up you can start to keep track of your orders and for a long time, we can go back and edit orders from years back in case something new pops up with customer service Cons Since it is a web page it can fail and make your process stop.Sometimes the cache on your account makes it slow to check on order if you have high volume (customer support can assist on this).now that they are testing their new look sometims old SS can be hard to work and you ahve to go to the new look, and viceversa. Review Source VR Verified Reviewer CEO Apparel & Fashion Used the software for: 2+ years ### "Easy system if you have basic needs." August 1, 2022 3.0 OK for basic needs but I will be searching for another company in the near future as my company expands. Pros Super easy to ship items and great rates for very basic orders. Cons The customer service is nonexistent unless you are a high spending client. They do not respond to emails and the phone line is not available to lower use clients. This makes me not want to scale with the company if they cannot help a growing business why would you want to use them when you are bigger. Review Source Matthew B. President Consumer Electronics Used the software for: 1-2 years ### "Um.. is this an abandoned product?" September 5, 2023 2.0 Bum. Desperately need alternative. Pros Great when it worked. Best when I could use my own carrier without selling my firstborn. Cons No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail. Review Source AP Adolfo P. Freelancer Graphic Design Used the software for: 2+ years ### "It's a necessity and a secret weapon for me" November 16, 2022 5.0 Pros Shipstation is an unquestionable necessity for the people who transport a ton! Shipstation is superb. Their client assistance is perfect, whenever I've had an issue, they've hit me up immediately and tackled it. Experts. I should simply revive, and my orders are all there ready to be transported Cons I found it somewhat tough to use from the outset. I experienced difficulty exploring the orders. It is actually a distribution center sort of hardware which I needed to become accustomed to. I needed to figure out how how to explore utilizing the product Review Source AH Andy H. Director Information Technology and Services Used the software for: 2+ years ### "Great product, good customer service, some initial printing speed issues" October 31, 2022 4.0 Good implementation experience, good usage, and good customer support. some minor label speed issues were eventually resolved, and the solution helped the business to scale tenfold which they could simply not have done without it. Pros Easy to implement, we used a 3rd party to help integrate with Sage200 and the data flow worked very well indeed, not immediate but fast enough for the business to get the order data via Sage200 into ShipStation, and integration with multiple couriers was simple. Customer service was helpful and did their best to help with every issue we had. Cons We had a number of label printing speed issues that despite best efforts the ShipStation customer service and tech support were unable to resolve - we eventually found out that we needed network label printers instead of USB printers as the USB caused a bottleneck, but it took a long time and a lot of testing to get to this conclusion. Reason for choosing ShipStation Zynk looked great but the support was not there when we went to implement, and Sicon unfortunately were not quite at that stage of software development to be as useful as ShipStation. Review Source RS Richard S. Shipping Manager Retail Used the software for: 2+ years ### "New Version Is Broken " March 29, 2024 2.0 It's been working, but so many features are not implemented well. They do not listen to the community when it comes to improvement/needs. Some missing features from the new version that are necessary for an efficient workflow. It's really easy to make a mistake while shipping/combining and there's no way to undo the mistake without crazy work arounds. They took a working program and turned it into garbage. Pros The only option I can find that integrates into our workflow Cons New version broke a lot of the necessary features I need Switched from [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/) Shiprush went out of business and no longer was supported. Review Source Nicholas Y. President Marketing and Advertising Used the software for: 2+ years ### "Great software for Websites that ship alot." January 13, 2023 5.0 My overall experience was good. For really small shops that ship excleuviely with USPS I just use the stamps.com integration which is free. For stores that need to ship with multiple carriers and more frequently Ship station all the way! Pros Shipstation is not expensive, which is my favorite thing about it. The software rememebers your shipping settings per product based on SKU. SO the next time you go to ship the product it will have a suggestion based on previous configs. Really a time saver. Also you can setup branded tracking pages and confirmation emails to replace the woocommerce ones which aren't as pretty or professional looking. Cons I find support is slow to reply and not very helpful. Thankfully there is good online documentation. The setup can be onerous the first time around but once you set everything up you don't need to make any changes it just works. Review Source Samantha P. Used the software for: Less than 6 months ### "Great Solution for a Growing Business" June 6, 2016 5.0 A year ago my partner and I started our ecommerce business, and a couple months ago we decided it was time to invest a system to help us automate shipping. ShipStation came recommended from another business we knew, so we used the one-month free trial to give it a try. Within a week or so of getting familiar with the interface, we knew ShipStation was a great fit for us. We were especially happy to see the entry-level tier option of $9/month, which was by far the best value we found among comparable platforms. We also love the inventory management aspect of ShipStation, which we didn't even realize was included at first! The amount of time and energy saved daily by not having to hand write labels, stop at the post office, and manually update inventory is fantastic, especially as those precious hours can be much better spent elsewhere. Pros \-- Once you've overcome the slight learning curve (stated as a con below), the layout feels very natural and easy to navigate. Hovering beacons help provide tips throughout each screen. -- Functionality. ShipStation is an incredibly robust platform with tons of aspects to it: multiple sales channels, customization, inventory management, shipping and tracking, customer logs, reporting, the features go on and on. -- Love the handy calculator tool right on the main screen, which allows you to quickly calculate postage for any type of shipment. -- Many tools to automate functions and make your work quicker and easier (e.g., setting up filters, rules, and batch actions). -- Integrates with many, many, many other apps and tools. -- Save money by using the discounted pricing you receive on postage through ShipStation. -- Very thorough helpful articles in the Support Center. They also have a forum where you can submit suggestions and feature requests. Cons \-- Interface is overwhelming at first. Would have loved to receive a short and sweet video introducing me to the main features and organization. The video I did receive upon signing up for the free trial was more of a marketing-focused pitch video, which served no purpose as I was already invested and ready to explore ShipStation. -- The $9/month tier exists, but not readily available as an option when you’re ready to upgrade from your free trial. I had to submit a request via Live Chat to have this option provided. The lack of transparency was a bit disappointing after everything else felt so customer-oriented. Review Source EZ Edgar Z. President Warehousing Used the software for: 2+ years ### "Love it" August 17, 2023 5.0 Our shipping challenges were solved by shipstation like magic Pros Very easy to use, integration with third party software is superb and great customer service Cons So far I don't seem to find anything that I like least. Review Source RMF Rutchie Mae F. Quality Assurance Analyst Outsourcing/Offshoring Used the software for: 2+ years ### "ShipStation -Connecting extra carriers and distribution channels in one Dashboard" February 7, 2023 5.0 I would recommend the Platform to any company looking to expertly manage its shipping operations just like FabFitFun. I love the Powerful Features which are easy to use. It is easy for the company to connect with various marketplaces, shopping carts, order management systems, and other systems — all from a single, simple platform. Superb customer service is a plus. Keep Rockin' Pros I like how ShipStation swiftly and efficiently manages the order inventory. With ShipStation, it helps the company to coordinate with multiple carriers and order sources in one place. It has an excellent integration with the main shipping service to accelerate shipping management activities. Cons Sometimes, ShipStation may fail to print the labels the user wants but this can be manually downloaded and printed from outside ShipStation. Despite this, there is still a lot in there to explore since the user interface is good. Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Excellent shipping software for ecommerce businesses" April 26, 2022 5.0 Shipstation has been amazing at helping streamline our order processing and shipping. It has worked great despite the growth of business and has scaled seamlessly. Pros Easily track and ship orders from multiple channels. Ability to use your own shipping accounts with carriers or use Shipstation's negotiated rates. Filters, tags, notes, automations help streamline our shipping and order processing. The interface is user friendly and the rare times I've had an issue and had to contact support, my issues were resolved fairly quickly. Cons Shipstation recently forced all users to the new interface, which I'm not a fan of. But that's more from having used the software for years. With the move, it changed how some things are processed or handled. Review Source VR Verified Reviewer Founder & Creative Director Apparel & Fashion Used the software for: 2+ years ### "The best label mailing solution for a multi-channel ecommerce business" June 5, 2018 4.0 A simple and affordable way to buy postage and print labels for ecommerce businesses. Pros Shipstation is a fantastic shipping suite for our business. We use the integrations for Shopify, eBay, and Amazon. Orders are automatically imported and we are able to simple and efficiently manage shipments for UPS and USPS. Rates are automatically displayed, invalid address warning shown, and everything can be managed from a web-based UI with remotely connected printers using Shipstation Connect. We are able to use our UPS business account with the UPS integration for our set rates. Labels and Pack Slip templates are customizable and simple to set up. Our 4x6 Brother QL1000 continuous label printer works perfectly with Shipstation and Shipstation Connect, and we use standard letter paper for pack slips. Cons The Shipstation android app does not work with Shipstation Connect very well in terms of printers, and there are UI issues with it. On top of that, the Shipstation web-based application does not work well on small browser screens, so it is currently almost impossible and very painstaking to print labels from a phone. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.