--- title: "CRMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CRMS Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/155651/CRMS/" page_type: "product" language: "en" --- # CRMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CRMS ## What is CRMS? Specialized collision repair solution including estimating, job costing and GP, technician allocation, & GL accounting with payroll. ## What is CRMS used for? [Auto Body](https://www.capterra.com/auto-body-software/)[Auto Repair](https://www.capterra.com/auto-repair-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CRMS?[Manage this product listing](https://www.g2.com/products/r-software-service-crms/claim_requests/new?auto=true) ## CRMS Overview Updated September 2026 AI summary CRMS supports small and midsize auto body businesses with tools for accounting, billing, customer records, scheduling, and parts management. Notable options include CRM, job costing, inventory control, and payroll management. With deployment on Windows and live online training available, CRMS helps collision repair shops organize workflows and manage repair jobs, service history, and customer engagement efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CRMS 5.0 (3) VS. [0.0](https://www.capterra.com/p/170712/Collision-Repair-Management-System/#reviews) Starting Price $200 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 0.0 (661) Value For Money 3.3 (3) Value For Money 0.0 (623) Customer Service 4.5 (2) Customer Service 0.0 (591) ## CRMS alternatives [ARI](https://www.capterra.com/p/201737/ARI/) [4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/) Starting price $39.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201737/ARI/) Highest Rated [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [CCC ONE](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/) [4.3 (45)](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/) [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) [4.1 (79)](https://www.capterra.com/p/145351/Manager-SE/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145351/Manager-SE/) ## FAQs about CRMS Overview ### What company size and specific industries is CRMS built for? CRMS is designed for small and medium collision repair shops in North America. It is built for businesses in the collision repair industry that need support with job costing, disbursements, general ledger monitoring, and gross profit tracking. Features and Usability ### What are the key features of CRMS? CRMS offers CRM and job costing as core features, along with accounting, billing and invoicing, and a customer database for record management. It also includes scheduling, maintenance scheduling, work order management, service history, parts management, inventory control, quotes and estimates, labor rates, and payroll management. Getting Started and Support ### What training and onboarding options does CRMS offer? CRMS provides live online training for teams that need guided setup and instruction from a remote instructor. This format supports real-time Q&A and step-by-step walkthroughs during onboarding, while keeping training available through scheduled online sessions. ## Features AI summary Based on 170 Auto Repair reviews Capterra reviewers highlight these as the features buyers care about most when choosing auto body software: - **Billing & Invoicing** (**51%** of reviewers rated this feature as critical) - **Invoice Management** (**59%**) - **Quotes/Estimates** (**51%**) CRMS supports **Billing & Invoicing** and **Quotes/Estimates**, so shops can handle charges accurately and create repair estimates more efficiently. However, it does not include **Invoice Management**. Instead, it offers other features that reviewers also rate as important, including **Service History** (**52%**), **Work Order Management** (**41%**), and **Customer Database** (**56%**). These features help businesses keep complete repair records, track jobs from start to finish, and maintain customer information in one place, allowing teams to improve follow-up, stay organized, and manage day-to-day operations more effectively. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Billing & Invoicing Create, manage, and send invoices or bills to customers CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Inventory Control Monitor product stock levels Job Costing Calculate total itemized costs, including initial costs and any changes CRMS 14 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Inventory Control: Monitor product stock levels - Job Costing: Calculate total itemized costs, including initial costs and any changes - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Parts Management: Track parts inventory levels and manage re-stocking - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Quotes/Estimates: Generate quotes or estimates for customers - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 3.3 (3) Free Trial Basic $200.00 Flat Rate,Per Month Value for money 3.3 (3) 3.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User web developer Information Technology and Services ### "CRMS review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 2, 2023 overall experience was good . Pros improve customer relationships,and increase efficiency and enhance collaboration. Cons cost is high,not easy to use,security issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kyla M. Client associate Banking ### "Great Data Entry program to manage multiple clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 18, 2021 The program can be connected to the phone line. When a client calls, their profile will pop up so you can properly greet them and have their profile ready in front of you for further communication. Pros The program allows users to share viewing and editing of customer accounts. The program assistant is very handy and quick to bring up a search so you don't have to go through as many steps. Cons Too much information on one page creates opportunities for oversight. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BA Bertis A. Supervisor Outsourcing/Offshoring ### "CRM Efficiency" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 30, 2019 I use this software to solved issues outside my reach. I reach out to my support team instantly through the chat. Pros This software is great in that it has features easy to use such as the chats and sophisticated phone platform. Cons The management view of the prospects, also the recording part would need more info to select. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.