Who Uses This Software?

Retailers, manufacturers, distributers and importers with global freight shipping needs.


Average Ratings

11 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Freightos
  • www.freightos.com/
  • Founded 2011
  • Hong Kong

About Freightos

Freightos brings smoother international freight to importers, exporters and retailers with the world's online freight marketplace. With Freightos, companies can instantly compare, book and manage international freight online with over 30+ global forwarders. Freightos AcceleRate and WebCargo is also used by over 1,000 freight forwarders for better freight rate management, instant routing/pricing, online quoting, business intelligence and more.


Freightos Features

  • 3PL
  • Barcoding / RFID
  • Billing & Invoicing
  • Customer Management
  • Customer Portal
  • Import / Export Management
  • International Forwarders
  • Local Forwarders
  • LTL Management
  • Rate Management
  • Shipment Tracking
  • Truckload Management
  • Warehouse Management
  • Waybills
  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

Freightos Reviews Recently Reviewed!


Capterra loader

I've used Infusionsoft at 2 businesses and it has been extremely useful.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gets a lot done for you. There are various packages and tools that make it even better. And it's a great way to keep upcoming opportunities organized. Chat or call with their reps easily if you have an obstacle. Plus, I hear their office in Phoenix has an awesome cereal bar and the employees are happy.

BAD SERVICE

Nov 20, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Believe me when I say stay away from this company. As far as I can see once they take your money they don't care about your shipment. They don't follow up any at all. I placed an order for pickup NY to NY which is just 1hr:30 minutes drive in traffic without traffic it's 1 hr. They didn't pick up my good on the date I gave them and no one reaches out and said gave me an update. I had to send an email the following business day to get an update. the following business day they didn't pick up my good until the next day and freightos didn't even follow up with the shipper. My goods got pickup up two days late and then today I get an email from them asking to pay additional after I paid to get my goods. I gave them accurate information in regards to pallet and cartons size so not my problem. Again take my advice and run don't use them. They want to charge me over 900 to ship from NY to NY which is hr drive.

Vendor Response

by Freightos on November 21, 2017

Again, I¿m sorry that you had a poor experience. As our support team mentioned, it appears your supplier did not convey the required documentation to the trucker, causing both the delays and the fees. In addition, the trucker¿s official sizing report shows a larger shipment than initially booked. Freight is complicated and these things do happen but we feel like we have tried to provide the best possible support during the process nonetheless. I¿m sorry that you¿re experience was not the outstanding one we aim to provide.

Excellent product, saves us time & money

Aug 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is intuitive and works glitch free. On top of that, customer support is always there to help me through any unique shipping scenarios and make sure I get the best price.

Vendor Response

by Freightos on August 21, 2017

Always a pleasure to hear from a happy customer!

Capterra loader

BIG SCAM! They will give you great quotes, but will ask for 40% more when they hold your shipment!

Mar 05, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: after shipping for almost 5 years only with DHL and UPS, i found Frightos, which gave me amazing prices (Almost 20% less than any other shipping/ broker agency) Plus the Israeli salesman gave me a code for 10% off my entire order which was very tempting.

I booked with them a shipment for supplies from China After picking up the products, they told me they had to adjust the price because the class of my products is diffrent due to shipping (never happened to me before) and they raised the price.

Well, I was thinking maybe it is true, and I paid it.

The second time I shipped with them (diffrent product), the same story happened. Here I was really mad because they are holding the products, not willing to release it, and want 30-40% more for the shipment.

This is a system and a business model. I talked to few more people that the same story happened to them. So be careful. They may seem cheap at first, but they will collect more after. Trust me. You better off with DHL UPS and FEDEX.

Capterra loader

Very easy to use even for beginners

Jan 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I have completed two shipments that were booked via the freightos website. I was concerned about how the import process would go as I didnt have previous experience with the documentation necessary. The process was very easy to complete and on the two occasions when I did have questions about documentation, I was able to get a timely answer for the 24 hour support team.

Cons: I would love to have a way to track prices over time between specific ports. That option doesn't appear to be available yet, but the ability to save a quote at a locked in price is almost as helpful.

The way freighting should be.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a small business owner, I do not need or have the ability to get access to some of the premium courier services. Frightos has made it extremely easy for anyone to get the same kind of service large companies get.

Cons: It wasn't very straightforward about how the whole process works. Some things are left vague and I felt like I had to cross my fingers I did it right. A lot of money is on the line so a positive confirmation you did things correctly would be nice.

Overall: Easy fright services.

Made a complex problem simple - what more could you ask?

Jan 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The freightos software and site is very intuitive and easy to use when looking for shipping quotes. The quotes were easy to generate and were very accurate to my final cost. I was able to upload the documents needed and they forwarded on to the shipping company. It was almost so easy I thought surely something was gonna go wrong, but nope! Everything went perfectly.

Cons: I am a first-time importer into the USA so there was a few grey areas that I didn't know about until they were right in front of me. It would have been nice if there was some kind of video or checklist I could have gone through to make sure I crossed my T's and dotted my I's. Other than that it was flawless, went just as I expected.

Overall: Ease of shipping internationally without the hassle.

Buyer's Stay Away WORST EVERY DO NOT USE

Jul 12, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it is a great idea, but this software and company are still in BETA still should not be on the market, they should know better

Cons: They blew our shipment and kept our money, they do not know their carriers like they say, THIS is a BIG SCAM

Overall: it got hung on the stars but then it was fine

Great platform. Wonderful support team, I would like to mention Noah for a great service.

Aug 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: The platform is easy and intuitive to use.

Very easy to sort in order to easily find your needs.

The support team is very helpful and response super quickly.

Cons: I expected that the prices will be cheaper then the alternative ( regular forwarder ).

Especially for air freight.

DO NOT USE!

Sep 17, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: My inventory was damaged and is over a month and a half late and still not delivered. I received a call today saying that for the FIFTH time they were again going to have to reschedule delivery due to not having enough trucks.

Cons: None, my manufactutuer even said I over paid!

Overall: Absolutely terrible, it wasn't until I raised a case with customer service that I heard back from my contact that they were investigating. The customer service rep didn't even follow up to share what was found in the "investigation."

Excellent option

Sep 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is like the expedia of freight. No need to wait for broker interaction. I can donit myself. Rates are very competitive.

Cons: I cant put nicknames to my booked freight or erase ones i want to delete.

You should have telph customer service 24/6

Overall: Good service and rates

Vendor Response

by Freightos on September 14, 2017

Thanks! Great suggestions!