--- title: "Freightos Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Freightos Software - reviews, pricing plans, popular comparisons to other Freight products and more." source_url: "https://www.capterra.com/p/155657/Freightos/" page_type: "product" language: "en" --- # Freightos Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freightos ## What is Freightos? Freightos brings smoother international freight to importers, exporters and retailers with the world's online freight marketplace. With Freightos, companies can instantly compare, book and manage international freight online with over 30+ global forwarders. Freightos AcceleRate and WebCargo is also used by over 1,000 freight forwarders for better freight rate management, instant routing/pricing, online quoting, business intelligence and more. ## What is Freightos used for? [Freight](https://www.capterra.com/freight-software/)[Shipping](https://www.capterra.com/shipping-software/) Overall rating Based on 54 user reviews Reviews sentiment Positive 83% Neutral 0% Negative 17% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freightos?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.freightos.com/&name=Freightos) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freightos 4.3 (54) VS. [### ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (54) Ease Of Use 4.7 (500) Value For Money 4.2 (53) Value For Money 4.5 (452) Customer Service 4.2 (53) Customer Service 4.4 (430) ## Freightos alternatives Highest Rated [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) [4.9 (1,006)](https://www.capterra.com/p/172133/Pirate-Ship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172133/Pirate-Ship/) [Freightview](https://www.capterra.com/p/136895/Freightview/) [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136895/Freightview/) [Easyship](https://www.capterra.com/p/170399/Easyship/) [4.4 (286)](https://www.capterra.com/p/170399/Easyship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170399/Easyship/) [ShipStation](https://www.capterra.com/p/155621/ShipStation/) [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155621/ShipStation/) [View all alternatives](https://www.capterra.com/p/155657/Freightos/alternatives/) ## FAQs about Freightos Overview ### Which roles and teams benefit most from Freightos? Freightos is most used by business owners, founders, and executives who need fast freight pricing, shipment booking, and cost visibility for international shipping decisions. Operations, logistics, and office management teams benefit by comparing carriers, coordinating shipments, tracking deliveries, and streamlining import-export workflows with less manual back-and-forth. Answer based on 54 reviews Overview ### What company size and industries is Freightos built for? Freightos serves small businesses with global freight shipping needs, with 96% of reviewers from small companies and Retail leading at 21%. It fits retailers, manufacturers, distributors, and importers, with additional use in Sporting Goods at 11% and Consumer Goods at 9%, mainly for freight operations. Answer based on 54 reviews Features and Usability ### What are the key features of Freightos? Freightos includes core shipping features like instant quotes, shipment price calculation, booking management, and shipment tracking for air and ocean freight. Reviewers also highlight its activity dashboard and customer portal for comparing forwarders, viewing real-time updates, managing documents, and coordinating import and door-to-door shipments in one place. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does Freightos integrate with? Freightos integrates with 5 third-party tools and platforms, including Easyship, Payoneer, Rithum, Salesforce B2B Commerce, and ShipBob. These integrations cover shipping, payments, commerce, and fulfillment connections for freight and eCommerce workflows. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Freightos offer? Freightos provides live online training sessions and videos for team onboarding. Live online sessions allow guided instruction with a trainer, while videos support self-paced review of features and workflows. These formats give users two ways to learn the platform using confirmed catalog training options. Answer based on 1 reviews Getting Started and Support ### What customer support options does Freightos offer, and how do users rate the experience? Freightos offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. User feedback on support is mixed: some describe great service and helpful assistance, while others report poor communication, difficulty getting clear updates on claims or refunds, and frustration when urgent issues were not resolved. Answer based on 10 reviews Features and Usability ### Is Freightos easy to use for booking freight? Freightos makes freight booking fairly easy for most users, especially first-time importers who need guided steps and clear rate comparisons. The dashboard, quote flow, and shipment setup feel intuitive, but some people find early quoting details, customs steps, and final confirmations unclear when shipments become more complex. Answer based on 28 reviews Features and Usability ### How well does Freightos handle shipping and shipment tracking? Freightos handles shipping well for many importers by combining quotes, booking, documents, customs options, and door-to-door coordination in one place. Small businesses and first-time shippers often like the visibility and convenience, though tracking can lag, timelines can slip, and some shipments need follow-up with the underlying carrier. Answer based on 24 reviews Freight forwarders ### How does Freightos work with freight forwarders? Freightos gives buyers a practical way to compare freight forwarders, review rates and transit options, and manage communication through one portal. Many small business teams like the marketplace approach, but service quality can vary by partner, and some disputes, tracking gaps, or added fees depend heavily on the selected forwarder. Answer based on 14 reviews ## Features AI summary Based on 1,014 Freight reviews Not all freight platforms cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Shipping Management** (**43%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**48%**) - **Transportation Management** (**50%**) Freightos includes **Shipping Management** and **Quotes/Estimates**, giving teams tools to coordinate shipments and generate pricing details more efficiently. However, it does not offer **Transportation Management**. Instead, it provides other highly rated capabilities, including **Shipment Tracking** (**45%**), **Dispatch Management** (**48%**), and **Order Management** (**48%**), helping businesses monitor freight movement, assign loads, and keep order workflows organized across the shipping process. Shipping Management 4.3 (20) 50.00% of 20 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Quotes/Estimates 4.7 (36) 63.89% of 36 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Shipment Tracking 4.4 (38) 52.63% of 38 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Order Management 4.9 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Rate Management 4.7 (26) 53.85% of 26 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Real-Time Updates 4.1 (21) 47.62% of 21 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made Freightos 20 features ### All Features - 3PL Management: Outsource and manage third party logistics - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Air Shipping: Ship packages/goods by aircraft - API: Application programming interface that allows for integration with other systems/databases - Customer Portal: A website or login for customers to access information - Data Import/Export: Import and export data to and from software applications - Freight Shipping: Shipping products/goods by land, sea or air - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - International Forwarders: Freight forwarder/forwarding agent that transports cargo internationally with knowledge of customs, and international boundaries, etc. - Local Forwarders: Freight forwarder/forwarding agent that transports cargo domestically with specialized knowledge of local logistics services - Ocean Shipping: Transportation of goods/products over long distances using ship - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Real-Time Updates: Receive system updates as soon as any changes are made - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Management: Manage and track orders being shipped to customers - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (54) 4.3 Based on 54 reviews ## Pricing Value for money 4.2 (53) ### Starting price Free trial available Value for money 4.2 (53) 4.2 Based on 53 reviews ## Integrations [ Payoneer](https://www.capterra.com/p/187086/Payoneer/)[ Easyship](https://www.capterra.com/p/170399/Easyship/)[ ShipBob](https://www.capterra.com/p/166529/ShipBob/)[ Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/)[ Salesforce B2B Commerce](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (53) 4.2 Based on 53 reviews ## User reviews Overall rating 4.3 Based on 54 reviews Filter by rating 5(42) 4(3) 3(0) 2(2) 1(7) Mentioned topic Sorted by most recent DD Debra D. Owner Retail ### "LOOK elsewhere!...Only good if you don't know any better!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 29, 2024 I have filed numbers disputes so it will be easy to location my file since I have been fighting a $420.00 claim by a 3rd rate freight forwarder doing business on Freightos. Oh, their name is Shining Ocean and \[sensitive content hidden\] is the freight forwarder that is ripping me off. It is not the very small amount of $420.00 but the mere fact that I am being ripped off and nothing is being done about it. So I will take my 15 shipments a year FCL elsewhere! All over $420.00 that is being ripped from me. Yes, I will pay because I am an honorable business person, unlike the Freightos and 3rd rate freight forrwarders that are over charging me. Pros I guess they have all the money and first time shippers and don't need long term, customers. Great if this is your first shipment and can't figure out you are being ripped off. Cons After 24 full container load shipments, they allowed a 3 rate frieght forwarder get away with not collecting all my cargo, up charging after delivery and saying the cartons were "BIGGER" but the CBM was the same as on the packing list. What a joke. I went back to \[sensitive content hidden\] and have save over $1200 on each shipment! Freightos hires 3rd rate or inexperienced freight forwarders and allow them to rake over the customers. I have worked with Freightos for years and it is now a rip off and joke. Contact \[sensitive content hidden\] instead. I get my products 20-30 days quicker NOT using Freightos! Don't fall for the review of the "LTL less that container load" shippers that have shipped 2-3 times, they don't know any different. It is easy to use Freightos but then it isn't when they don't back what they sell and don't hold the forwarders accountable for their error and let them charge you and add on after delivery anything they want to your bill with ZERO proof. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 12, 2025 We’re really sorry to hear this has been your experience – especially after so many shipments and years working together. Claims like yours – especially when they involve accountability and real costs – aren’t taken lightly. We know how frustrating it is to feel let down, and while we can’t speak to every detail in a public forum, we do investigate all dispute claims seriously and work closely with our logistics partners to maintain standards. That includes follow-up actions when those standards aren’t met. We’d like to thank you for all the business you’ve done with us to date, and if there's still an open issue, we’d love the chance to review it again, so we’d be delighted for you to get in touch with your account representative. DM Danielle M. Owner Consumer Goods ### "Give it a shot!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2024 I was leary at first but once I tried Freightos I was super impressed. You can customize your shipment to almost exactly your needs. I was able to do customs clearance and delivery within Canada all one stop. Super impressed. Pros Very clear pricing and timelines. I had constant contact with my shipper. They were very responsive. I could add or deduct services as needed. It's great for a first time or 100th time importer. Cons I had no complaints with Freightos. It was way better and more convenient than the local shipper I had use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 14, 2024 Thank you for the great review - we're so pleased you found us and we made your shipping journey smoother and more convenient. That's our aim!!! SB Steve B. Director Retail ### "Great freight company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2024 Absolutely awesome great communication with freight company Pros The ease of use and the cost was great. Also the company I ended up using was great Cons Sometimes the times that the shippers offer aren’t always kept to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 7, 2024 Thank you for your awesome review - we love that you found our website easy to use with good prices. Wishing you smooth shipping! DB Dan B. MD Publishing ### "Freight made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2024 Very easy to use, simplified an otherwise complex task Pros Easy to use, easy to compare prices. Also easy to communicate with the freight company for updates. Cons Timeline estimates were not always updated, though this wasn't a big deal for me. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 7, 2024 Thank you so much for the awesome review. We love making international shipping easier for our customers! HC Helen C. Director Retail ### "Please avoid if you value your business" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 20, 2024 Horrific experience - I can't describe how terrible the the last few months has been with them Pros The service they quoted - unfortunately they did not provide this service at all Cons Paid for express shipping 4-8 days from China to UK. The process took over 8 weeks. The shipper used Fedex who had an explosion in their warehouse. Fedex hae confirmed they have refunded Freightos client for the whole shipment however they have not refunded me this amount. Their service has had a huge negative impact on my business. I will never use them again and am currently seeking damages Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Hector B. CEO Wholesale ### "Great company. Great service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2024 Pros It is very easy to use, and the prices are very competitive. In a complicated industry, when it comes to dealing with companies abroad, Freightos makes it less painful to run our business Cons None that we can think of at this time. The experience has been extremely positive and fruitful for our business. Alternatives considered [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 10, 2024 Thank you for the great review - we're so pleased to hear that Freightos has made your shipping experience less painful and complicated. That's our goal! Charles L. Owner Retail ### "We use Freightos for our international shipping of Containers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2024 Freightos simplifies the shipping process by handling paperwork, scheduling, and coordination. Pros Freightos offers immediate quotes, enabling users to swiftly evaluate shipping expenses. The platform’s openness empowers users to make well-informed decisions. Cons shipping delays beyond the initially estimated timeframe. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DG Deion G. Product Development Coordinator Apparel & Fashion ### "Straight Forward and to the point system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2024 A very good one, makes the shipping process all the more easier for my position! Pros Seamless Freight platform with great rates! Also glad to see its ability to save locations so you can make future shipments even easier! Cons No ability to see actual pathing for the shipment, would allow one to see precisely wear the order is other than just seeing locations jotted down. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 18, 2024 Thank you for your comments. We love hearing feedback from our customers. We're super happy Freightos is making your shipping process easier and seamless - that's what we're aiming for! We hear your comments about tracking the shipment in transit, and its something on our 'to-do' list, so stay tuned! GL Glenn L. Ceo/President Internet ### "Smooth Transaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2023 Very good Pros Smooth transaction. Online platform is very easy to understand. Everything I need for a successful importation is in one platform. Cons So far so good. No complaints. I am very happy with my shipment Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 4, 2023 Hi Glenn, Thank you so much for your positive review! We're happy to hear you had a smooth shipping experience with Freightos, that we could provide you with everything you need for your international freight needs. The Freightos Team ZL Zac L. Owner Consumer Goods ### "Honestly, best way to do freight shipping" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2023 Freightos takes all the pain and heartache out of freight shipping. I can rest easy knowing that they are coordinating everything from start to finish and also finding the best rates/options possible. Pros Freight shipping has so many different parts to it, so it would be a huge pain to worry about it yourself. That's where Freightos comes in. They do it all for you. They get a percent of the shipment, but honestly it's very reasonable and I'd pay it for the convenience any day! Cons Nothing really, it's great! I think over time adding more options (carriers) would be good, but that's less of a con and more of thought of what could make it even more robust. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 15, 2023 Thank you so much for your review! We're really pleased you found our platform useful and an easier way to get your shipment from A to B. [View all Reviews](https://www.capterra.com/p/155657/Freightos/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.