# AL Advantage Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is AL Advantage the right Assisted Living solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155668/AL-Advantage/reviews

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AL Advantage

4.3 (74)

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Last updated March 13th, 2026

# Reviews of AL Advantage

Ease of use

4.5

Customer Service

4.4

## Pros and Cons in Reviews

TB

Tonya B

EHR AdministratorHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“AL Advantage doesn't have anything in place to prompt you if certain fields were missed or keyed in the wrong format.“

May 21, 2020

## Showing most helpful reviews

Showing 1-25 of 74 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Executive Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Why did we get this sooner? "

August 1, 2018

4.0

We are now in compliance at every level!

Pros

We appreciate the accessibility and content. We have converted from paper documentation and can't believe it took us so long to do so.

Cons

We wish it was easier to add key users.

Review Source

Response from AL Advantage

August 13, 2018

Thank you so much for your review! We appreciate you taking time to provide positive feedback. We've also made note of your suggestion for consideration in the future. We value our partnership with you. Sincerely, The AL Advantage Team

RL

Rick L.  
Program Director  
Hospital & Health Care  
Used the software for: 2+ years

### "AL Advantage Software - Simplifys record keeping for our community!"

July 30, 2018

4.0

Having our resident's information stored and backed up on the servers is probably the best advantage of using the software. Having the ability to access the information remotely from any computer is the second best feature. No more running around trying to find a resident's file that someone else is using has streamlined our work day. Multiple users can access the program at the same time. Printing out files for the staff or our family members is a breeze.

Pros

Having the service plans and resident information at my finger tips. Having everything centrally stored in one place and have access to the information from any computer is priceless.

Cons

It's really overwhelming in the beginning when your first start using the software. Tech support is great. We had a representative come out to give us hands on training which helped us tremendously.

Review Source

Response from AL Advantage

August 13, 2018

Thank you for your honest review, Rick! We appreciate when we hear good things from our partners in senior care. It sounds like you've had a smooth transition from a paper system to our automated software. Thanks for taking the time to share your thoughts. We wish you much success. Sincerely, The AL Advantage Team

DC

Diane C.  
Resident Care Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Resident Care Director"

July 30, 2018

3.0

Each section should be able to write individual responses - several areas not able to - Can not tweek the program enough to fit our facilities needs (example - the fall follow up - is a set amount of time - we should be able to tweek it to how ever long we need it). When looking at archived residents - should be easier to read notes - not have to reinstate them to read them. I often find that residents have "unit" and "sex" categories changed on the resident info page - these should have a question before changes are made to the info page - too easy to change with one key stroke. Is there a written manual for all the features of the program?

Pros

fairly easy to use

Cons

can not individualize enough

Review Source

Response from AL Advantage

August 1, 2018

Hi Diane, Thank you so much for providing your feedback on AL Advantage Senior Care Software. We¿re so glad that you find it easy to use. We appreciate the time you took to offer your insights in other areas as well. We¿ll carefully review your comments and consider ways to make changes that will continue to make things easier for you and others in your daily tasks. Thanks again for your time. We know it¿s valuable.

KB

Kimberley B.  
NP/RN Consultant/Clinical Services Director  
Hospital & Health Care  
Used the software for: 2+ years

### "AL Advantage Surpasses Expectations"

April 3, 2017

5.0

As an experienced nurse consultant in the assisted living industry, I have had exposure to multiple electronic documentation programs and I am always delighted and relieved when I have the opportunity to support companies and communities that utilize AL Advantage! The owners of AL Advantage, support personnel, and the actual program all live up to their claims: it is extremely easy to use, it transfers information to various documents thus reducing wasted time individually creating related documents, creates intelligible reports, the program can easily support state specific idiosyncrasies related to documentation requirements. Unlike many other programs, AL Advantage does not require extensive time to create specific drop-down boxes. A variety of options are already assembled in the drop-down boxes, yet the user also has the option of entering free-text entries as well. And if there is ever a question or a need? One simple call or email is usually all it takes to achieve near immediate resolution from well-qualified and professional support personnel! Thank you, AL Advantage, for making my job so much easier and more enjoyable with your program!

Pros

Like most? That's a tough question! Maybe that I can quickly and easily assemble an assessment with the LOC and service plan information being transferred within the program when I have a last minute admission, but that I can also re-enter and "beef up" the entries at a later date because of the free-text option. Being able to toggle to various sections of the program within a resident without having to reselect the resident for each section. And how the information transfers from one section to another and populates lists without having to re-enter the information multiple times. Shall I keep going?

Cons

Nothing. Especially because the very few things I have found that I didn't care for had to do with me as the user, not the program!

Review Source

MV

May V.  
Resident Services Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ALadvantage and Customer Service "

January 29, 2019

5.0

When system is slow, i would reach out to rep and he's always always ready to help me, remotely guide me with the concerns. Rep is very attentive and follows through! He would let me know if it's a system update that is causing the hour glass to keep going; or if it's my wrong doing :-) He would make suggestions on what i should do when i am logged in to aladvantage so that i can work efficiently.

Pros

ALadvantage has easy navigation from one tab to another. I would say that it should be stressed to customers TO ALWAYS SAVED CURRENT ASSESSMENT TO HISTORY otherwise you will lose and it will look like you didn't do it :-(

Cons

There are times when system is slow but that's mainly because ALadvantage are running software updates however i would suggest to send notification to customers :-)

Review Source

Response from AL Advantage

January 30, 2019

Hello May, Thank you so much for the thoughtful review and the kind words for our Customer Support rep. It's great to know that his hard work is recognized. Please know that we make every effort to provide the highest quality performance and are working on eliminating any software slowdowns. We also look forward to announcing new features in the near future that will continue to make your job easier. Thank you for taking the time to provide your input. Sincerely, The AL Advantage Team

PS

Pawi S.  
Director of Assited Living  
Medical Practice  
Used the software for: 2+ years

### "AL Advanatge at Assisted Living "

July 27, 2018

5.0

It helps with communication among all staff in the Assisted Living department. However, we experience that's it's also down for maintenance during business hours and for this reason we are not always able to save our charting after typing it in. It would be helpful to have prior communication about this, as we can avoid charting during those times.

Pros

\-User friendly. -Easy to use -Great customer support -Great online tutorial

Cons

\-Not enough areas for additional note taking on assessment tool

Review Source

Response from AL Advantage

August 13, 2018

Thank you for your honest review, Pawi. We appreciate you taking the time to provide your insights. We know your time is valuable. We've made note of your comments and will consider them for future enhancements. While we make every effort to notify all of our users when maintenance is scheduled and schedule in times of lowest usage, occasionally there are unforeseen issues that prevent prior notification of access limitations. Please know that our goal is to provide you with tools that increase your success. Caregivers are our top priority. Feel free to contact us anytime if we can be of service. Best wishes, The AL Advantage Team

sS

shannon S.  
Director Health Services  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Review"

June 18, 2019

4.0

It is an easy program to use. I would like a more in-depth assessment with more breakdown, but it is fine for simple services.

Pros

it is an easy program to use and that is the best I can say right now

Cons

if I am working on an assessment, which can be over a period of days, and I do not save the current assessment to history, any changes will still affect my "numbers". I do not like this as it is not always accurate. I have complained about this feature, since it skews my staffing.

Review Source

Response from AL Advantage

June 19, 2019

Shannon, Thank you for your review. We are glad AL Advantage works well for you. I have documented the assessment auto-save to history feature you mentioned to our team and it is now in our queue. Thank you

LJ

Leann J.  
Registered Nurse  
Facilities Services  
Used the software for: 1-2 years

### "ALAdvantage is a good program"

June 13, 2019

4.0

Overall the experience has been good.

Pros

Ease of use is the best thing. It is usually very easy to use. We were not given an option and in most areas, it has worked out just fine.

Cons

We would love to have the MAR and ALAdvantage to be connected and we would love to have an area on ALAdvantage where the staff could mark off cares.

Reason for choosing AL Advantage

We did not choose this product. It was chosen by our corporate offices.

Review Source

Response from AL Advantage

June 19, 2019

Leann, Thank you greatly for your review. We are happy AL Advantage has been easy-to-use for you and your staff. AL Advantage can absolutely integrate with your MAR program. We would just need to discuss with your MAR provider. Support is always happy to hear from you on this and setup that integration for you. We are in the process of creating new features including care and task tracking that will be ready for release in the near future. Thank you!

JC

Jake C.  
RDO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "AL Review"

June 18, 2019

4.0

Pros

Ease of use, the system is very easy to learn and navigate.

Cons

The software requires a lot of user intervention and changes. I wish the system would prompt a bit more i.e. an assessment and service plan should be completed at the same time. However, the system allows for this to be individual. Or that they are not required to be saved to history.

Review Source

Response from AL Advantage

June 19, 2019

Jake, Thank you for your review. We are glad you are enjoying our software. For any future requests, ideas or suggestions please always feel free to reach out to our support team. We want to continue improving our software everyday and always want suggestions to make life easier for every user! Thank you

CM

Crystal M.  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "The Landing at Willow Grove"

June 12, 2019

4.0

Overall program is helpful and intuitive.

Pros

Love the support plan feature and the ability to print a resident summary for caregivers and for training new staff on resident care needs

Cons

Layout of the incident reports when looking at a specified time frame. Not easily read with the way it is broken down. Often we find a resident file transposed. Such as a resident picture that mysteriously shows up under a different residents name and info.

Review Source

Response from AL Advantage

June 12, 2019

Crystal, I am sorry images are not appearing in the correct spots or are being cloned. I will have our support team reach out to you in regards to this issue so we can get that corrected. Thank you!

BO

Baerbel O.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "AL Advantage reviews"

July 28, 2018

5.0

Facesheet, Service Plan, Medications all are easy to enter. Reports are also easy to retrieve and print.

Pros

The system is easy to follow. It makes it much easier when information is being interfaced. It is nice that you also can pull up reports. Information is easy to entered.

Cons

Have no dislikes. The system works well for me and my staff.

Review Source

Response from AL Advantage

August 13, 2018

Thank you so much for your encouraging review, Baerbel! We always love to hear when our partners in senior care-giving are finding value in the AL Advantage software. Thank you for taking the time to share your insights with us. Best wishes, The AL Advantage Team

lC

launa C.  
Executive Director  
Hospitality  
Used the software for: 2+ years

### "Great Software"

June 11, 2019

5.0

Love how easy it is for all to use.

Pros

Ease of use ! Also, like that creates State specific reports

Cons

would like to auto populate from charting to other areas of AL

Review Source

Response from AL Advantage

June 13, 2019

Launa, Thank you for the review. We are very glad you are finding AL Advantage easy-to-use and will continue ensuring ease-of-use. We will take a look into auto-population features for future releases. Thank you!

MT

Michelle T.  
resident services coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "senior living "

July 27, 2018

5.0

over all it has been a good experience for us

Pros

i am able to look up residents quickly and having all their information at my fingertips is a real advantage

Cons

I don't like that the social security numbers vanish

Review Source

Response from AL Advantage

August 15, 2018

Thank you so much for the excellent review and 5-star ratings, Michelle! We love when our partners in care-giving appreciate our work. We noticed your comment about the social security numbers, and after checking our support history, we confirmed that this was determined to be a user-related training issue and not a system malfunction. We trust that further training for your staff was able to resolve the issue. Please don¿t hesitate to contact us if you come across other questions or concerns. We value your partnership. Sincerely, The AL Advantage Team

SM

Steven M.  
Executive Director  
Hospital & Health Care  
Used the software for: 1-2 years

### " AL Advantage review"

July 30, 2018

5.0

This was the answer to major concerns of licensing body about our care plans and regular updates. Because AL Advantage tracks this information its easy to prove what we are doing and when.

Pros

Easy to use, constantly improving, very intuitive

Cons

Sometimes there are reports that I would like to have that I can't get. Main one is a diet list that includes pictures (have submitted previously).

Review Source

Response from AL Advantage

August 13, 2018

Thank you for your review, Steven! We appreciate that you've noticed our desire to be constantly improving. That is a high priority for AL Advantage. We've made note of your suggestions and will consider them for future enhancements. We value your partnerships with us in senior care. Best wishes, The AL Advantage Team

AP

Andrew P.  
Receptionist  
Mental Health Care  
Used the software for: 1-2 years

### "Alright for ease of use."

August 2, 2018

5.0

The overall experience with AL advantage is amazing. System is responsive, intuitive, and very helpful.

Pros

Pros: Many rosters made available, facility forms and functionality made easy. The virtual tutorials are a major pro.

Cons

Cons: Loading speed was not so fast, not being able to see contacts on archived residents list. System software seems buggy at times.

Review Source

Response from AL Advantage

August 13, 2018

Thank you so much for writing a review, Andrew! We truly appreciate you taking time from your busy day to share your insights. We've noted your suggestion and will consider it for future enhancements. Thank you for your partnership. Sincerely, The AL Advantage Team

JO

John O.  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Product"

July 30, 2018

5.0

Pros

\- Ease of use - Great reporting functionality - Obtain useful information quickly

Cons

There isn't anything I really don't like about this software.

Review Source

Response from AL Advantage

August 13, 2018

Thank you for you encouraging review, John! We appreciate when our partners take time to provide valuable feedback and always love to hear good news. Thank you for taking the time to respond. Warm regards, The AL Advantage Team

DP

Dawn P.  
LPN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Nurses need to be able to free type "

October 3, 2019

3.0

Pros

I'm not sure I really like any one thing about AL Advantage.

Cons

As nurses we are not able to type into a careplan and override the dropdown options. This is frustrating when we need to personalize careplans per our state regulations. It is SO SLOW!!

Review Source

Response from AL Advantage

October 16, 2019

Hello Dawn, We are sorry you are experiencing this frustration but can assure you that care plans and all portions of the Senior Care Management software have the ability to enter free text. Customization is necessary and you do have the ability to overwrite the drop-down selections or not use them. You will receive a call today from our support team to go over this information and walk-through this option with you. Thank you for taking the time to leave this review and our team will be in-touch with you shortly. Thank you!

AB

Alex B.  
Concierge  
Hospital & Health Care  
Used the software for: 2+ years

### "occasional user"

June 14, 2019

4.0

very good experience. no complaints.

Pros

ease of finding information. Easy to navigate from one place to another.

Cons

none that I can think of. the software can run slow at times, but not sure if that is on our end.

Review Source

Response from AL Advantage

June 19, 2019

Alex, Thank you for your review! We are pleased to hear that AL Advantage is an excellent choice for you and your teammates! Thank you!

MP

Michael P.  
Operations Analyst  
Real Estate  
Used the software for: 1-2 years

### "AL Advantage Software"

March 29, 2017

5.0

Incredibly easy to use and the customer service is outstanding. I would recommend this software to anyone who wants something easy to implement and train yet has all of the functions you need. Great product.

Pros

Easy to use and train to use

Cons

None

Review Source

JL

Joon L.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Fantastic Service"

July 27, 2018

5.0

Easy to teach staff to use and user friendly. Customer service is Excellent

Pros

This product is Very user friendly. It helps you keep track of medical documents, charting, assessments and service plans. Great value with little cost!

Cons

I can't think of anything that I like least about this product. It is simply fantastic

Review Source

Response from AL Advantage

August 13, 2018

Thank you so much for the positive review, Joon! We always love hearing good reports about AL Advantage software and the service we provide to our partners in senior care-giving. We know that your time is valuable and that you have other choices in the senior care software market. We look forward to partnering with Sunny Rose Glen long into the future. Warm regards, The AL Advantage Team

CC

Candice C.  
RN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Simple, efficient and easy to navigate"

October 30, 2019

5.0

Awesome! No complaints thus far

Pros

The friendliness user capability and its an organized system making work easier!

Cons

Appears somewhat dated with interface. Update interface and make portal more appealing.

Review Source

Response from AL Advantage

November 1, 2019

Candice: Appreciate this review - Our software was designed and is refined BY senior caregivers FOR senior caregivers. We do not want to add any more stress to your job by having to struggle with care software. Regards

bE

beth E.  
executive director  
  
Used the software for: 1-2 years

### "al advantage software review"

March 10, 2017

4.0

al advantage has been very helpful in tracking the dates as to when our necessary paperwork for DOH needs to done to keep us up to date and compliant. it has helped us to track residents levels of care and share the information with the direct caregivers to ensure they are receiving the care they need to keep them safe and secure.

Pros

easy to use

Review Source

CK

Channa K.  
Executive Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Ease of AL Advantage"

March 30, 2017

5.0

This program allows staff to add/remove residents with ease and keep track of assessments and physician reports due. Care plans are populated with a click of a button. Great program that is easy to use!

Pros

Ease of use

Cons

Not able to quickly look up facesheet and contact info for archived residents

Review Source

BM

Becky M.  
  
  
Used the software for:

### "Our staff loves AL Advantage!"

March 31, 2017

5.0

AL software has made record keeping efficient and accurate. The ease of use has significantly reduced the amount of time required to keep our residents' vital information up-to-date. AL provided excellent customer support during training and set up and continues to be responsive to our needs.

Review Source

VF

VIVIAN F.  
Co owner and Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "ALA performance"

October 11, 2019

4.0

ala provides us with the tools to create a resident file and stay in compliance.

Pros

ease and that state licensing approves it. customer service is great.

Cons

the medication section . it is cumbersome and is not friendly for clinicians to whom we present request for reconciliation or review. the software captures and saves all meds that are entered into the system and does not have a feature to archive so it is not possible to generate a clean current list of active meds. it also does not archive old orders. we have a lot of order changes. there should be a way to segregate so that a current list of accurate meds is provided. also, the assessment tool is good but should also be a stand alone . the full service plan is not often needed but the basic assessment is. currently , the assessment function does not capture any notes or instructions. additionally, not all facilities use a point system. this is confusing to customers. the face sheet does not always put the alternate resp party contacts in the right order. it should be specific so we can choose what shows up on face sheet. needs to add a specific section for annual vaccines and calendar of office visits- which dr is seen, date, etc.

Reason for choosing AL Advantage

strong history and working relationship

Review Source

Response from AL Advantage

October 14, 2019

Vivian, Thank you for letting us know this information and our support team will continue to be in contact with you throughout this process of enhancing our software to better meet your needs. We thank you for this review and look forward to optimizing the system so that it is easier to use and understand for you and your staff. Thank you for informing us of these needed changes. Sincerely, AL Advantage

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