# Page 2 | AL Advantage Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is AL Advantage the right Assisted Living solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155668/AL-Advantage/reviews

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AL Advantage

4.3 (74)

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Last updated March 13th, 2026

# Page 2 - Reviews of AL Advantage

## Showing most helpful reviews

Showing 26-50 of 74 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jan M.  
Executive Director  
Facilities Services  
Used the software for: 2+ years

### "AL Advantage pros vs. cons"

June 25, 2019

5.0

Pros

Fairly easy to use. I use the program every day I am at work. I appreciate the "drop-down" selections on the Needs and Service Care Plan feature.

Cons

Cannot save a CA death report. When you add one item to the Needs and Service Care Plan, the entire care plan has to be reprinted. Confusion when listing the responsible party vs. the alternate contact for the face sheet. Responsible party is not always the person to call in an emergency....especially if they do not live locally. Initially, a little more "hands on" training would have been nice and also a couple of follow-up visits from the Rep would have been helpful. I know we are not utilizing the full features of this program due to our heavy case load of 171 residents.

Review Source

Response from AL Advantage

June 26, 2019

Hello Jan, Thank you for this wonderful review. When needing to save the CA Death Report simply open the link and download that report to your local machine. This will allow for local saving and editing. We are always wanting to help our users with our software. If you would like to let us know a good time we can perform another training session for users please let us know and we will be happy to schedule that. We always want you and your users to get the best and most abundant experience from our software. Thank you!

GH

Garrett H.  
Executive Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent internet based software, updates and intuitive UI a little behind"

August 2, 2018

4.0

We've been with the company from the beginning and have seen positive, but slow, progress. We use it mainly for MARs and Facesheets. It's too clunky and not user friendly enough at this point to use on tablets. As stated above the customer service is awesome!

Pros

I love that it's built specifically for the industry. Face-sheets and MARs are equipped with the exact information needed. Customer support is on top of things, very quick to resolve issues and respond.

Cons

The UI is a little behind for online software. Seems like the web page could fill up the screen better, there are wide columns on either side. It can be really slow to respond or load and there seem to be a lot of steps involved sometimes, for example just to print the MARs. An app based software would also be great to be used on tablets! It would be nice to have a drop down menu of medications, doses and general directions, it would make entering MARs much faster. Also an electronic MAR would be awesome as well! Where each med-tech had a login and could digitally sign for meds.

Review Source

Response from AL Advantage

August 13, 2018

Thank you so much for writing a review, Garrett! We appreciate your honest assessment and are looking forward to implementing some of the features that you mentioned in the future. We truly appreciate you taking time from your busy day to share your insights. We value our partnership with you. Sincerely, The AL Advantage Team

CS

Courtney S.  
LPN  
Hospital & Health Care  
Used the software for: 2+ years

### "User Friendly"

August 1, 2019

4.0

Pros

The care plans are easy to read for the care staff giving the direct care. Communication of care is important in our line of work. AL Advantage has well organized care plans for staff to get the information needed. I also like the drop down menu with options for title of chart notes. It helps keep all chart notes for certain topics organized when you need to find certain information.

Cons

It would be nice to be able to add more information into certain areas of care. Some resident's don't need information under "grooming" entry, but need extra room under "dressing" on the care plan. It would be nice to not be so limited on space per heading, instead limit space per page.

Review Source

Response from AL Advantage

August 2, 2019

Courtney, Thank you for the review and taking your time to let us know how we and the software are doing. We have a new roll-out that is deploying on the 5th of this month that will address this entry and space issue. If you need anything do not hesitate to contact support. Thank you!

LP

Leah P.  
Wellness Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "The grace of AL Advantage"

June 21, 2019

5.0

Pros

Using AL Advantage is made creating care plans for residents so much easier and offers easy medical terminology to use for every type of patient. The Extra tabs helps give a guideline to how much time in between admitting and when the info should be updated, giving extra space to write a brief description for the patient has been helpful. The Incident report and how it retains the info for years is helpful because it is needed in case by case situations.

Cons

The only issue I have is the amount of time it gives while I'm inputting information it will cut off and I will lose all I have been inputting and have to go back and retype the info in. That's the most frustrating part.

Review Source

Response from AL Advantage

June 25, 2019

Leah, Thank you for taking your time to write this review. We are happy that AL Advantage is surpassing your expectations and retaining your information as needed. We will have our Development team track and fix the issue you mentioned for data entry. Thank you!

JESSICA S.  
Overseeing Risk Management  
Hospital & Health Care  
Used the software for: 1-2 years

### "Risk Management "

March 26, 2019

5.0

I love it, I'm able to track my data greatly.

Pros

I love receiving the daily automatic reports. I don't even have to log in to get my updates. The customer service is also outstanding.

Cons

I still don't know how to get the incident reports. However, the daily report is enough for me.

Review Source

Response from AL Advantage

March 28, 2019

Hi Jessica, Thanks so much for taking time to share this great review! It's good to see that you're using the automatic reports and that our support is exceeding your expectations. As far as the Incident Reports. If you're referring to getting notifications, you can find out how to set that up on our FAQ page, in the Reports section. Or feel free to call or email Support@ALAdvantage.com anytime and they can help as well. We truly appreciate your partnership. Sincerely, The ALAdvantage Team

Rebecca M.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to use but only if you use a point system"

February 24, 2019

5.0

It is helping me ensure that I am capturing the revenue for level of care. It also ensures that I do not miss any updates.

Pros

It is easy to use, add residents, archive residents. I like the reports and the staffing model recommendations.

Cons

The NEW RESIDENT TAB IS IN THE WRONG SPOT! IT IS IN THE BOTTOM RIGHT AND MY STAFF CLICKS IT CONTINUOUSLY THINKING IT IS THE NEXT BUTTON. There is no next button or save button. We end up with 10+ new residents a week and I have to archive them!

Review Source

Response from AL Advantage

February 28, 2019

Hi Rebecca, Thank you so much for your review! We're glad that your team finds it easy to use and that the reports and reminders are helpful as well. We truly appreciate your input about the system functionality and will take it into consideration as we continue to make the software the most efficient for our users. We know that your time is valuable and look forward to partnering with you for years to come. Warm regards, The AL Advantage Team

Rodney W.  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Easy Program"

August 2, 2018

5.0

Pros

Love how easy to use this program is. I like also how affordable it is.

Cons

There hasn't been anything that i haven't liked yet.

Review Source

Response from AL Advantage

August 13, 2018

Thank you so much for writing a great review, Rodney! We're so glad that the program is meeting the needs at Beacon Crest. We appreciate you taking time from your busy day to share your insights. We truly value our partnership with you. Sincerely, The AL Advantage Team

JA

Joel A.  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Ok"

June 18, 2019

2.0

Pros

The software is functional. However, many of the features are difficult to access and the overall UI is not user-friendly.

Cons

The intuitiveness of the navigation and the fact that it does not interface directly with other software that we use causes challenges.

Review Source

Response from AL Advantage

June 19, 2019

Joel, We are sorry you are not getting the best experience out of AL Advantage. Our support team is always ready to assist with these issues of UI/UX and features. We are fully able to integrate with other software. We simply need to speak with your other software companies so that we can discuss the integration. Our support team is always ready to make life easier and respond to these needs. Please always reach out if we can help or you have suggestions. Thank you.

SH

Sara H.  
Resident Care Director  
Hospital & Health Care  
Used the software for: 2+ years

### "aladvantage"

June 25, 2019

4.0

Everything is wonderful except the deleting of parts of care-plans while working, this has been the only downfall I see but it is a big one.

Pros

Easy one click access to lots of info on each resident

Cons

Many times when working on care plans the whole thing deletes itself having to start the whole section over, it may be only one section but a lot of time and detail goes into it

Review Source

Response from AL Advantage

July 15, 2019

Sara, Thank you for your time to review AL Advantage. We truly appreciate it. If you ever have an experience like this in the future please call our support team to assist. I have forwarded this to our Development team and we will be taking a look at this to see where this issue may lie. Thank you!

MT

Mariam T.  
LVN/Assistant Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Our Great Experience"

March 30, 2017

5.0

I have personally used AL Advantage in three properties (different companies) and it's just absolutely wonderful and user friendly. Its a great tool for our staff. Beneficial reports that help our community stay in compliance. One of the best face sheets I have seen. As a nurse, it is convenient when placing all the information for an incident, AL Advantage creates the exact state report needed. The only things that I would say about the system that I wish was a little different is automatically dating the next assessment and MD report.

Pros

\- User Friendly - Reports - Face Sheet - Populating state reports - Keeping the showers and laundry schedules organized

Cons

\- You have to manually input the assessment date, MD Report and it doesn't automatically schedule the next assessment.

Review Source

SA

Stefanie A.  
RSD  
Facilities Services  
Used the software for: 1-2 years

### "User Friendly"

June 12, 2019

5.0

I love using the program because it’s very straight forward and easy to train someone to use it

Pros

That’s it’s easy to use and easy to navigate.

Cons

Death report section needs some help. Does not allow us to save it

Review Source

Response from AL Advantage

June 13, 2019

Hi Stefanie, We are happy to hear that you are loving our software and we are always committed to making it better! The California Death Report does allow for downloading and saving. When you open the form you will see a down arrow in the upper right hand corner. This arrow allows you to download the form and save it to your local machine. From there you can edit the document locally via PDF. If you ever have questions please feel free to reach out to our support team at any time. Thank you!

CR

Carla R.  
Resident Care Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "No Customer Support !!!"

September 14, 2019

2.0

it keeps kicking me out the system

Pros

I think its a easy to use system but the customer support is lacking they do not have techs readily available to troubleshoot.

Cons

Cant get anyone on the phone to reset my password

Review Source

Response from AL Advantage

September 16, 2019

Carla, We apologize you were having issues reaching a technical support representative. AL Advantage cannot unlock user accounts due to there being a verification process for user access. The HIPAA HI-TECH Security Act will not allow us to grants users access to ePHI without the proper verification steps. We apologize for this regulation but we must follow the HIPAA Security rules and regulations. We apologize for this disturbance but are happy the system is easy-to-use. Thank you

PR

Paulette R.  
Clinical Nurse Consultant  
Management Consulting  
Used the software for: 2+ years

### "Clinical Nurse Consultant"

June 11, 2019

5.0

I love AL Advantage for it's thoroughness in providing a sound software dedicated to seniors. The narrative charting is very helpful and the internal reports that generate into a state report. Of all the software programs, I musta admit that I prefer AL Advantage over all of them. The other programs are complex, redundant and laborious to complete.

Pros

I like the simplicity of this software, organization of the reports and the ability to instruct care givers on the amount of care that each individual resident, requires using the resident summary

Cons

The software is slow at times and may lose service.

Review Source

Response from AL Advantage

June 12, 2019

Paulette, Thank you very much for your review. We always aim to make sure that caregivers have the easiest-to-use software to ensure we don't add more stress on top of an already stressful job. We want to make your life as easy as possible so you can focus on what is important, your residents! Thank you!

AA

Angela A.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "It needs work."

June 19, 2019

2.0

I think it needs improvement, levels of care do not always capture accurate care needed.

Pros

I like the snap shot overview of the community and the reports we are able to pull up.

Cons

I would like to be able to show more personal preferences and choice for residents. I would like to see more ability to focus on person centered care not just the task. Including choices, best practice and interventions that work.

Review Source

Response from AL Advantage

June 20, 2019

Angela, We are sorry to hear you are not having a good experience with AL Advantage. We invite you to contact our support team with personal preference choices and other changes you feel would be helpful. Thank you!

AS

Alex S.  
Resident Care Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "User of this program"

June 12, 2019

4.0

As the director of nursing department, the program is helpful and excellent for service planning. Yet inputting information like weights and vitals for a large group of people is a tedious task. Please consider a pathway for inputting information that does not require switching from individual to individual.

Pros

Able to access from any computer. service planning is easy.

Cons

Inputting information is a time consuming task, servers are slow

Review Source

Response from AL Advantage

June 13, 2019

Alex, Thank you for your review and highlighting a critical point. This review will be given to our development team to begin working on a batch data entry system for all residents. Thank you for this review!

Rodney W.  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use and great for the money"

June 18, 2019

5.0

With AL advantage we are able to keep everything electronically and print if desired. It keep everything organized for us.

Pros

It is fairly easy to use. I like they charge you per person so when you are starting out you don't have to pay a lot up front. They are able to use your state regulations and create an assessment tool for you.

Cons

I haven't found too many thing wrong with this product. Iguess if i had to find one it would be integrating with other software but that is difficult when you have software from other companies.

Review Source

Response from AL Advantage

June 20, 2019

Rodney, Thank you for your review. We are so happy that you find AL Advantage easy-to-use and that it is helping you and your staff keep proper organization and is user friendly. If you ever have a need or question always reach out to our support team for immediate assistance. Thank you!

JA

Jennifer A.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "AL Advantage and state specific items"

July 30, 2018

2.0

Pros

It is easy to use and easy to navigate.

Cons

Its very slow and often takes a while to switch screens. It does not work for Oregon and are state specific rules and regulations so care plans take longer to build as the interventions and goals in this program do not work with the rules and regulations so we have to modify all goals and interventions. I also dont like how we cannot take people off alert charting and the alert charting time frame that AL advantage uses does not meet our company standards.

Review Source

Response from AL Advantage

October 22, 2018

Hi Jennifer, Thank you so much for providing your input on AL Advantage software. We always welcome feedback from our customers. We are thrilled that you find the software easy to use and navigate. In response to your other items, we have not received other reports of slow speeds overall from our users, so perhaps it is a local connection slow-down. In addition, we are having a representative contact you about the concerns you have with the Oregon-specific functionality. We want to be sure that the state-specific tasks are working properly and can be completed, as designed, to make your job easier. We have also made note of your preference to be able to take a resident off alert-charting before the standard time frame. We will take this into consideration for future updates. Once again, thank you for your input. We know that your time is valuable and truly appreciate your insights.

MD

Mona D.  
RCD  
Hospital & Health Care  
Used the software for: 2+ years

### "6"

June 25, 2019

4.0

My experience has been great

Pros

Self explanatory system easy to use for staff charting system give you options

Cons

Not able to see medications system when doing care plans and assessment system

Review Source

Response from AL Advantage

June 26, 2019

Mona, Thank you for your review. We have integration ability with your selected eMAR. If this option is wanted please just reach out to our support team to set this configuration up with the proper API points for you. Thank you!

VR

Verified Reviewer  
Overseeing Risk Management  
Hospital & Health Care  
Used the software for: 6-12 months

### "Safety Manager"

July 30, 2018

4.0

Pros

I like the fact I receive daily incident reports.

Cons

I cannot recall what I like least about the software.

Review Source

Response from AL Advantage

August 13, 2018

Thank you for your review! We know your time is valuable and appreciate you taking the time to offer your feedback. We look forward to continuing our partnership in senior care. Sincerely, The AL Advantage Team

HL

Hugo L.  
Director of Assisted Living  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Al Advantage review"

July 30, 2018

5.0

I have worked with other programs, but AL Advantage is user friendly and its reports and very helpful for the routine day to day of my community

Pros

Easy to use. very helpful reports. initial screen really give you an idea of your community

Cons

it does not have an automatic way to change due date for next assessment

Review Source

Response from AL Advantage

August 13, 2018

Thank you so much for your review, Hugo! We're so glad to hear that the new Community Snapshot is valuable to you and your team. We've also made note of your comments and will consider them for future enhancements. Thank you for your partnership in senior caregiving. Best wishes, The AL Advantage Team

AS

Angelina S.  
Case Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "easy to use"

June 11, 2019

5.0

Pros

easy to use and it is updated often by the al staff

Cons

boxes are added w/o explanation, but can be figured out

Review Source

Response from AL Advantage

June 12, 2019

Angelina, Thank you for the review. We always want to make sure AL Advantage is the easiest-to-use software so you can have more time with residents. I am sorry you did not receive our update announcement email and I will check with our team on that right now. Thank you.

TB

Tonya B.  
EHR Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Straightforward EHR Software"

May 21, 2020

4.0

Again, the system is very straight forward and easy to use and the amount of support I've received from \[SENSITIVE CONTENT HIDDEN\] has been amazing.

Pros

The product is extremely easy to use and very straightforward.

Cons

In my opinion, the biggest downfall is the lack of data checks and required fields throughout the system. While I agree that not everything is required, there should always be some amount of mandatory data. AL Advantage doesn't have anything in place to prompt you if certain fields were missed or keyed in the wrong format.

Review Source

LK

Leslie K.  
Connections for Living Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Senior Care has enough difficulties"

June 11, 2019

3.0

Good system

Pros

Very few glitches and crashes. Reliable.

Cons

The multiple steps to print. Printing is a chore.

Review Source

Response from AL Advantage

June 12, 2019

Leslie, I am sorry you are having issues with printing. Our printing process should be straight-forward and I will have our support team contact you to ensure we get these steps and pains you are experiencing corrected. Thank you!

MC

Marvin C.  
Assistant Executive Director  
Hospital & Health Care  
Used the software for: 6-12 months

### "I love AL ADV!"

June 11, 2019

5.0

Overall experience, I love it.

Pros

Easy to Use. I like that it has a lot of reports are pulled from different places of the software.

Cons

Sometimes has a lag, new updates are a little confusing

Alternatives considered

[Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/)

Review Source

Response from AL Advantage

June 12, 2019

Marvin, Thank you for your review. We always want to give the highest visibility in our reports as possible. We are always looking at improving our software and we are sorry you are experiencing lag time. That is something I will communicate to our team for review. Thank you!

MR

Malou R.  
BOM/Accountant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "USEFUL SOFTWARE"

July 2, 2019

5.0

Pros

This software is very useful. Very easy to use.

Cons

I like everything in the software. I can easily access from home or any computers.

Review Source

Response from AL Advantage

July 4, 2019

Malou, Thank you for your review. We are glad you are enjoying AL Advantage. If there is anything else you need always feel free to contact us! Thank you

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