# Apptentive Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Apptentive Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/155682/Apptentive --- # Apptentive Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Apptentive ## What is Apptentive? Apptentive's mobile customer engagement software helps companies listen to, engage with, and retain their customers. The product gives brands the opportunity to identify who to talk to, intelligently engage customer segments, and mobilize customers to take action through in-app messages, surveys, and prompts. Integrated into thousands of mobile apps, Apptentive helps companies engage mobile customers, boost app ratings, drive downloads, and earn customer loyalty. ## What is Apptentive used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Apptentive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.apptentive.com/&name=Apptentive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Apptentive 0.0 VS. [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $0.01 per user, per month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (4,060) Value For Money 0.0 (0) Value For Money 4.5 (2,862) Customer Service 0.0 (0) Customer Service 4.4 (2,794) ## Apptentive alternatives Highest Rated [4.8 (501)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about Apptentive Overview ### What company size and specific industries is Apptentive built for? Apptentive is designed for businesses of all sizes, including small companies, mid-market organizations, and enterprises that need customer engagement tools. It is not tied to a specific industry and can fit teams that want rating prompts, surveys, in-app feedback, content management, scheduling, product roadmaps, and reporting. Features and Usability ### What are the key features of Apptentive? Apptentive offers CRM, communication management, feedback management, live chat, churn management, and reporting/analytics. These features support customer messaging, feedback collection, account tracking, and performance reporting across engagement and retention workflows. Getting Started and Support ### What training and onboarding options does Apptentive offer? Apptentive provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does Apptentive offer? Apptentive provides 24/7 live rep support and chat for customer assistance. These channels give users direct access to help when questions or issues come up. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Churn Management Identify customers at risk of migration and activate strategies to retain them Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Live Chat Ability to chat online in real time Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Apptentive 6 features Identify customers at risk of migration and activate strategies to retain them Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Ability to chat online in real time View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $0.01 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.