--- title: "Apptentive Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Apptentive Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/155682/Apptentive/" page_type: "product" language: "en" --- # Apptentive Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Apptentive ## What is Apptentive? Apptentive's mobile customer engagement software helps companies listen to, engage with, and retain their customers. The product gives brands the opportunity to identify who to talk to, intelligently engage customer segments, and mobilize customers to take action through in-app messages, surveys, and prompts. Integrated into thousands of mobile apps, Apptentive helps companies engage mobile customers, boost app ratings, drive downloads, and earn customer loyalty. ## What is Apptentive used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Mobile Analytics](https://www.capterra.com/mobile-analytics-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Apptentive?[Manage this product listing](https://www.g2.com/products/alchemer-digital/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Apptentive 0.0 VS. [4.4 (63)](https://www.capterra.com/p/131194/WalkMe/reviews/) Starting Price $0.01 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 3.8 (542) Value For Money 0.0 (0) Value For Money 3.9 (377) Customer Service 0.0 (0) Customer Service 4.5 (301) ## Apptentive alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Apptentive Overview ### What company size and specific industries is Apptentive built for? Apptentive is designed for businesses of all sizes across many industries that want to collect customer feedback, manage in-app content, run surveys, and review ratings and analytics. It fits organizations that need customer engagement tools, including companies managing product roadmaps, scheduling, and feedback collection. Features and Usability ### What are the key features of Apptentive? Apptentive offers CRM, churn management, communication management, and feedback management for tracking customer interactions and collecting input. It also includes live chat for real-time messaging and reporting/analytics for measuring engagement and response trends across customer touchpoints. Getting Started and Support ### What training and onboarding options does Apptentive offer? Apptentive provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports guided, face-to-face instruction, live online sessions allow remote walkthroughs, and documentation offers written reference material for setup and product guidance. Getting Started and Support ### What customer support options does Apptentive offer? Apptentive provides 24/7 live rep and chat support. With no reviewer feedback about support topics available here, user experience details such as response speed, helpfulness, or common frustrations cannot be described from the catalog data. ## Features AI summary Based on 14,838 CRM reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Apptentive is positioned around other CRM capabilities rather than these reviewer-prioritized features. Its feature set is geared toward collecting and managing customer feedback, giving teams a way to monitor sentiment, respond to input, and better understand customer experiences over time. These capabilities help businesses stay close to customer needs and make more informed service and engagement decisions. Churn Management Identify customers at risk of migration and activate strategies to retain them Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Live Chat Ability to chat online in real time Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Apptentive 6 features ### All Features - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Live Chat: Ability to chat online in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $0.01 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.