# ServiceTracker Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ServiceTracker Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more.

Source: https://www.capterra.com/p/155712/ServiceTracker

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# 

 ServiceTracker Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ServiceTracker

## What is ServiceTracker?

To give our Pest Control comrades a competitive edge, a solution was needed that would handle ever-increasing regulation, compliance issues and unify all the key functions of the business. Such a system would enable Pest Control companies to be more efficient and in turn, allow them to provide a better service to their customers. Our industry knowledge, experience and advice from industry friends allowed us to envisage a comprehensive solution. A solution from the industry for the industry.

## What is ServiceTracker used for?

[Pest Control](https://www.capterra.com/pest-control-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)

Overall rating

Based on 19 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£15

Flat Rate, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ServiceTracker

4.4 (19)

VS.

[4.2 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

Starting Price

£15

Flat Rate, Per Month

Starting Price

$350

Other, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (19)

Ease Of Use

4.1 (337)

Value For Money

4.7 (17)

Value For Money

4.1 (296)

Customer Service

4.5 (18)

Customer Service

4.2 (317)

## ServiceTracker alternatives

[3.9 (253)](https://www.capterra.com/p/23130/PestPac/reviews/)

Starting price

$1.00

Per User, Per Month

[3.9 (146)](https://www.capterra.com/p/78106/Service-Assistant/reviews/)

Starting price

$199.00

Per User, Per Month

Highest Rated

[4.8 (272)](https://www.capterra.com/p/130290/GorillaDesk/reviews/)

Starting price

$49.00

Per User, Per Month

[4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/155712/ServiceTracker/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Accounting Integration

Integrate with a third-party accounting system

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Billing & Invoicing

Create, manage, and send invoices or bills to customers

Contact Database

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Contract/License Management

Track, store, and access client contracts or licenses

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

ServiceTracker 27 features

Integrate with a third-party accounting system

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Create, manage, and send invoices or bills to customers

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Track, store, and access client contracts or licenses

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Customize contracts and forms to collect specific information

Manage sending personnel and resources to a site as needed

Digitally sign online documents

Store and access documents, forms, and photos in one centralized place

Management of commercial motor vehicles for work-related purposes

Intended to be used by pest control companies

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Track and manage inventory levels to maintain proper supply

Access software remotely via mobile devices

Track/log the amount of time employees worked per job using a timer

Swipe a credit card or manually process payments while with the customer in the field

Manage inventory based on different requirements of individual work orders

Track the amount of pesticide inventory used on jobs

Analyze floor plans to generate workflow

Generate quotes or estimates for customers

Plan daily routes to optimize employee scheduling and provide directions

Plan availability and assign specific time slots for tasks and resources

Track work performed and resources used for past customers, sites, or assets

Oversee technicians and track their assigned work orders

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

4.5 (19)

4.5

Based on 19 reviews

## Pricing

Value for money

4.7 (17)

Free Trial

Basic

£15.00

Flat Rate,Per Month

Value for money

4.7 (17)

4.7

Based on 17 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.5 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (18)

4.5

Based on 18 reviews

## User reviews

Overall rating

4.4

Based on 19 reviews

Filter by rating

5(11)

4(6)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

KD

kennedy D.

Teacher

E-Learning

### "This is an amazing tool for students to use to complete assigments given by teachers or profesers. "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 10, 2021

It is wonderful and sold at a good price. It is also easy to install

Pros

I love how accessible it is for students who rely on assistive technology such as screen readers to complete their work.

Cons

It can crash sometimes but when it does decide to crash it is easy to fix.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DV

David V.

Director

Environmental Services

### "Service Tracker Overview"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 14, 2020

Overall our experience is very good. Service Tracker allows us to keep everything in one place, and to ensure that our staff remain accountable at all times to the company and our customers. The program has allowed us to become virtually paper free, and has made auditing our company a piece of cake.

Pros

Service Tracker is a comprehensive system and can be used in almost every aspect of a service related business. The product allows the user to take a new customer from an initial enquiry through every stage to delivery of service and beyond. It can be used to manage small and large clients and we have not yet discovered any significant limitations.

Cons

Updates have sometimes caused issues with field based functionality, and the service team report glitches from time to time, although they are usually resolved. The features used to produce documents from within the system are good overall. however there are features missing which users of word type programs will find frustrating at times.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NS

Neil S.

Service Team Leader

Environmental Services

### "ST product review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 13, 2020

We have transformed the way we work using this system and cant imagine ever being able to run without it. we are still developing the system to suit our needs nearly 2 years in but every time we manage to get more from the system it gives us more reason to think of more for it to do. I don't honestly believe we will ever stop.

Pros

The app which accompanies the software is easy to use and provides a great platform for our technicians to be able to organise and schedule their workload. Some great features are available within the app, such as integration with Google maps which is very useful for the technicians. Portal creation for customers to be able to access all relevant information for their business, such as visits and reports, trends, analysis and important documents. The office software is also very useful and provides information about clients, schedules, visits, technicians activity and much more. this sort of information was either not possible or extremely laborious to create before we had the system installed.

Cons

Not a con, but something to bear in mind. The system is what you make it. This will take time, however the system will adapt and change to your needs but will require you to understand what you want from it. the system can work fine 'out of the box' but we found that some features didn't quite fit what we wanted to achieve. The team provide a great service though, which assists you as much as you need to get the system running how you want it to.

Reasons for choosing ServiceTracker

A proven system within our industry already, so we knew it was fit for purpose.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JR

Jonathan R.

Director

Environmental Services

### "Tactical Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 13, 2020

Service tracker support is brilliant very friendly and helpful resolving issues straight away.

Pros

The fact that you can record a lot of information that helps the company run smoother!

Cons

The worry of understanding the system to start with. But with training and support from Service tracker made it a breeze.

Reasons for choosing ServiceTracker

Service trackers support and help was far better than any other competitor on the market. It made it far easier to decide who to go with.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GF

Greg F.

Director of Special Projects and Pest Prevention

Facilities Services

### "Total IPM review of Service Tracker"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 11, 2020

My overall experience has been very good and I would recommend it to anyone after experiencing first hand the pitfalls of some of the other systems on the market. I consider Service Tracker to be the market leading pest control operating system. \[SENSITIVE CONTENT HIDDEN\] and his team always get back to you quickly and nothing seems too much to ask.

Pros

Having already used the system at another company i knew first hand just how capable and user friendly it is. Everyone that uses it from the Total IPM technicians to the office administrators like it and once they have spent a bit of time using it they quickly work out how to easily log jobs, call outs and set up contracts. I personally like the added features and that it can pretty much be tailored exactly to suit your needs. Our prestigious clients have commented on how good the portal is and it provides them with easy access to all past reports and associated supporting documents without the need to contact us, which is of great benefit when operating a fully paperless system. This replaces the need for hard copy site files and is of course much better the environment.

Cons

I would like to see a better mobile app for logging jobs, call outs etc on the go, or when working out of hours when our office is closed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ST

Stephen T.

service manager

Environmental Services

### "Game Changer "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 11, 2020

The overall experience has been a game Changer for us as a company and wonder how we operated in the past with other systems (not as effectively that is for sure) Well done guys I can only see this system getting better and better.

Pros

Service tracker has been amazing since we changed over several years ago and the thought of going back to past systems we used gives me a nervous twitch. From the technician perspective its very user friendly, even the guys who feared the technology now love it and finally the cards they worked from for years they have parted company and totally rely on the app to organise their due visits etc. From the service department and management again its very easy to operative and a wealth of information is to hand and operational remotely which has been so important during these difficult times. I would describe it as before trying to paint a room in the dark to now finally having a light bulb.

Cons

The software is very workable and the Service tracker team are really good and helpful at making changes and adapting things that we have put forward, so I can not think of anything negative to say.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MG

Mark G.

Uk & Ireland national service Director

Environmental Services

### "Wonderful"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 11, 2020

Using Service Tracker has made a huge difference to our business. the information there all the time to meet the demands of all clients at any time of day or night

Pros

The ease of use, the information available in very quick time to meet the demands of our business

Cons

nothing, from my point of view it meets everything that i require

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SP

Stuart P.

Managing Director

Environmental Services

### "ServiceTracker Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 11, 2020

We moved to ServiceTracker from a largely paper based system which required a significant amount of manual data entry . The software has freed up time to allow us to analyse our state of service and productivity and to make decisions based on the accurate real time information the system provides. After using the software for the last 18 months I could not see us running our business without it now.

Pros

The software provides us with the information we need in real time to manage the business successfully.

Cons

There was a significant amount of work initially to load all our customer details onto the system. Any minor issues or modifications we have requested since then have been dealt with in a timely manner by the support team.

Reasons for choosing ServiceTracker

Was recommended to us by another pest control company

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

Ali M.

Director

Environmental Services

### "Highly Recommend"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 11, 2020

ServiceTracker support team are very friendly, and quick to action any support requests. Happy to take on-board and implement any suggestions which will benefit all of their users.

Pros

All information in one area, and gives a clear, real-time picture of where all staff are with their workload. Easy to assign work, or re-assign work dependant on where each technician are with their current portfolio. Paperless system, has dramatically reduced office admin. Flexible, adaptable software which can be tailored to your precise needs.

Cons

As it is so in-depth, it can appear a bit daunting at first-glance, but the training provided by the ServiceTracker team in the early stages helps to overcome this.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GT

Gareth T.

Managing Director

Public Safety

### "The best bespoke pest control servicing app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 11, 2020

The servicetracker team are responsive and always available to deal with requests.

Pros

Our company investigated many pest control reporting system software apps and finally procured Servicetracker due to it's intuitive use and the fact it was bespoked to our business. Our clients love the fact that they receive legible and comprehensive pdf reports together with supporting evidential pictures.

Cons

We have no complaints about this software.

Alternatives considered

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Reasons for choosing ServiceTracker

It was more personalised to our business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/155712/ServiceTracker/reviews/)

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