Who Uses This Software?

Designed for restaurants, cafes, and fast food chains of all sizes, from small cafes to multi-chain restaurants. Easy and affordable subscription based sign-up, starting at just $59.


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month
    See pricing details
  • Pricing Details
    Learn more about our pricing on http://www.sapaad.com/pricing.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Sapaad
  • www.sapaad.com/
  • Founded 2013
  • United Arab Emirates

About Sapaad

From small cafes to multi-chain restaurants, Sapaad works great whatever your size. Sapaad does take-away, dine-in, home delivery and online orders. Starting at just $59 a month, our pay-as-you-go model and pricing plans fit every budget. Sapaad is user-friendly, device agnostic; no IT headaches. Restaurant-optimized Inventory Management, Recipe Management, Menu Engineering, Call Center Management, LIVE Business Dashboard with rich reports, and lots more. Take a free trial today.


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Sapaad Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Sapaad Reviews Recently Reviewed!

Easy to setup and get info

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Setting up a POS can be difficult. But snapped has helped us to set it up in few mins and run. Specially good for events.

Secondly, it helps one go over time to time statistical data in terms of sales and assists operations team to look forward to planning inventory.

Good and can get better!

Dec 06, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Simple covers most inventory related functions support having central kitchen through "Production" which many systems lack.

Cons: One of the weakest POS systems:
- Does not support offers like discounts on certain days or hours, discounts related to check balance, discounts related to specific customers or groups.
- Can not add modifiers for combos!!
- Combos options and forced questions are not as smart as other systems.
- Does not allow us to define the forced question "Dine in" or "take away"

Overall: I generally like the product, but we need to enhance few things in inventory:
1) no report that gives us purchases by item.
2) no report that gives us consolidated or combined inventory for all locations for a certain date.

Recommendations to other buyers: On the POS side, many functions are lacking and we think a lot can be done to improve this part of the system.

Vendor Response

by Sapaad on December 25, 2016

Thank you for your valuable feedback. One of the cool things about Sapaad is how frequently and continuously we update and improve it. In fact, we've designed Sapaad and its infrastructure to use the latest in technology so that it's conducive to rapid update. Just visiting our blog at www.sapaad.com/blog will give an insight into our philosophy if actively growing our product, and I'm sure you'll vouch for this yourself considering the number if improvements and upgrades we've added for free since you came on board. On this note, we'd like to say that we've got lot of cool updates coming up during 2017, many of which not only address your feedback but will enhance your workflow and business reporting even further. We will update our blog and also notify you when these updates go live.

Accessibility to real-time sales information, even remotely!

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: At Kebab Bistro, we believe in quality and authenticity, in the food we offer and in the way we operate our business. It was very important to us that we pick a POS that helps us stay connected to our business and be in control of the quality of our operations.
Sapaad¿s dashboard gives me a complete overview of my restaurant¿s sales anytime I want, even remotely; great for keeping tabs on what¿s happening. The Sales Summary report is particularly impressive. I can access information on total revenue, discounts, category-wise sales, and even monitor my staff¿s individual performance. There is practically no after sales service required at all once you are on with it. In spite of that, if there is any occasional clarification required, their help line is very prompt and courteous. Overall, Sapaad has been extremely smooth and effective; I can totally vouch for it.

Cost-effective, scalable solution for entrepreneurs!

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Sapaad is the perfect solution for UAE-based entrepreneurs! It is cost-effective and scalable, and its easy-to-use dashboard enables small business owners to track and manage their daily operations from anywhere in the world. Sapaad is mobile-friendly and user-friendly, so everyone on the team from all different backgrounds are able to use the system easily. Sapaad¿s integrated inventory system and delivery tracking module makes it a perfect comprehensive solution for any start-up restaurant, at the right price. If you ever run into an issue or have questions, their friendly customer service team are quick to respond with a solution.

Vendor Response

by Sapaad on August 31, 2016

Thank you for your review! Entrepreneurs worldwide have expressed the same appreciation for Sapaad as an affordable and scalable POS solution. As Sapaad is cloud-based, it gives them a head start without having to invest hefty capital expenditure on premise-based software.

Addressed all business challenges

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our Sapaad experience at Sumo Sushi has been amazing. Sapaad addressed all business challenges that we had in the past. It covers all operational requirements of a restaurant POS that has helped us a lot in our administration.
What first attracted us to Sapaad was the seamless implementation of their integrated call center module. It has really simplified our phone order management. With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive.
Sapaad¿s progress has been phenomenal since the day we signed up. The software is always evolving with new features and functionalities; I¿m excited to see what's in store.

Greater control and visibility over my business

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: At Wingsters, it was very important for us to have a system that gave us the ability to be more flexible and fluid in our business. That was the big decision-making factor that led us to sign up for Sapaad.
Everything about Sapaad is fantastic; the implementation is smooth. We use Sapaad in more than one device - in a laptop and iPad, which we are able to move around with for events and community ripe markets. My team find Sapaad very simple to use - be it backend configurations or front office operations.
Sapaad has given me the ability to have greater control and visibility over my business. One click on my screen and I instantly get a snapshot of where my business stands. I didn¿t have this ability previously. This has empowered my business decisions; there's simply no looking back.

Revolutionised our customer service

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Sapaad has revolutionised our customer engagement. At Zen, we have more than 10,000 customers and each time a customer calls, thanks to Sapaad, we know them by name, we know their order history and favourites items.
Sapaad has a fantastic ease of use. All of my staff can handle the software effortlessly. I have the ability to operate the online ordering module even when I'm home; one click on my tablet and the orders print directly at my restaurant.
With Sapaad, I have instant access to critical sales information and several business insights. This has helped me make informed business decisions in our year-round assessments. It has given me the ability to strategise our marketing efforts more effectively. I would blindly recommend Sapaad to other business owners.

Perfect solution for retail F&B

Jul 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Sapaad is the perfect comprehensive solution for retail F&B. It covers all modules that are essential in a restaurant point of sale. The ease of use is phenomenal. It can be handled very easily by my staff.
One of the main features of Sapaad that we were attracted to was the integrated online ordering module. The fact that by simply adding a code to our website, we were able to develop our own online ordering operations. This feature, along with the home delivery management system has incredibly helped our business. Sapaad's SMS and Loyalty program features are great business-boosters as well. Overall, we are very happy with the system.

Simply amazing and amazingly simple!

Jul 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At Royal Kebab we pride ourselves on great food and quality service. And we strive ceaselessly to perfect our delivery process. We wanted a system that would bring everything together seamlessly, from calls, to the kitchen, to the delivery team. We also wanted to empower our staff to work smarter, and we wanted visibility into our business.
Sapaad fit the bill. I was able to do the initial setup by myself in a few hours and test everything; amazing that you can do that with a POS. Sapaad's dashboard gives us live updates on business performance anywhere anytime, and the delivery management module lets us monitor and improve our delivery process and inceltivize our staff. The interface is modern and simple, and the call center module also frees us to centralize our call center at anytime.

Easy to deploy, excellent product

Jul 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sapaad has become an indispensable part of my business, and now with my mobile food gearing up, I'm taking Sapaad wherever I go! Sapaad runs online, in a browser, so we deploy it with just a data sim and an internet device, and we're up and running in minutes. Compare that to setting up a traditional POS! The offline mode comes in handy, and the "bump screen" feature is great to keep on top of the order queues. With the live Dashboard, I'm able to monitor my business from anywhere at anytime.

Changed the way I run my business!

Jul 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sapaad has changed the way I view my business ¿ now I am always connected to it, and I have full visibility of every area of my operations, from home delivery efficiency, to staff performance, to individual transactions. I think Cloud-based POS are the future! I've also found the support and response of the Sapaad team to be refreshing ¿ they are immediate and accommodating.

Vendor Response

by Sapaad on July 19, 2015

Thank you very much Mr.Iqbal. I appreciate your kind words.

Phenomenal improvement over our previous software

Jul 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sapaad is a phenomenal improvement over our previous software. Our Call Agents love it and have vocally expressed how much easier it is to use. Sapaad has therefore resulted in an improvement in our service levels and our delivery times. We've rolled it out across all our branches, and even our franchisees are adopting it.

Vendor Response

by Sapaad on July 16, 2015

Thank you Farshad

Has benefited our organization greatly!

Jul 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use every feature of Sapaad extensively across our chain. Sapaad has automated critical areas of our business and allows us to monitor operations centrally in real time. This gives us tremendous visibility and our operations have really benefited. I would recommend Sapaad without any hesitation.

We never believed IT can turnaround our business till we started using Sapaad

Jun 26, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We took one look at Sapaad and fell in love; now we're ditching our expensive on-premise POS across our chain and migrating all our restaurants to Sapaad. We're also able to build an affordable call-center into the business, something that was prohibitive earlier. The price is unbelievable for what we're getting.

Vendor Response

by Sapaad on July 07, 2015

Thank you Jihad for nice words.