Basic
- 15 Standard Reports
- 24/7 Support
- Driver Management
- Free Training
- Google Maps
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Pros
The customer service and the cost is great. I really like the fact that I can check it almost any where and any time.
Today she showed us a live demonstration. The software has many awesome features and the price is affordable.
Cons
After sale communications and support was some of the worse ever experienced. Units were to be configured and were not.
There surely is something wrong because at the end you pay for something that you cant use.
"Disappointed and cancelled service after just a few weeks"
Overall: The whole thing was an abject failure. We cancelled the service and will be sending all hardware back.
Pros: Unfortunately there were no aspects of our experience that met this "like" criteria. The initial sales conversations were great. We believed we were getting a solid platform for our asset management solution. I believe the base GPS tracking is functional and it did provide the fundamental data.
Cons: No clear expectations were communicated. After sale communications and support was some of the worse ever experienced. Units were to be configured and were not. 3 of 4 provided battery powered units never did work. Wiring was sketchy and we were not informed that the wiring harnesses were taped together "as a guide". The iButton key fob serial numbers were also pre-populated incorrectly. Driver IDs were never reported in most areas. Issues were never resolved in a timely fashion and Rhino didn't initiate communication regarding status, we always had to contact them to find out what was going on. When we said we would terminate service there was no hesitation or offer from sales, support or their Director of Operations regarding possible remediation, just - OK send it all back.
Vendor Response
"Terrible experience!"
Pros: Bought this product with a seller that told lies about the product! Later the manager calls saying that you have a monthly fee. Looks like a scheme. You buy something and receives another.
Cons: The company doesnt worries about the costumer! They just want their profit! Dont recomend. There surely is something wrong because at the end you pay for something that you cant use.
Vendor Response